Ecruising Travel

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our… Read more

trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

Kara has been our travel advisor since 2014. She is very helpful and advises on how we can get the most of the trips we want to take. Ecruising.travel is in my opinion the best agency to go through for cruising. We have done 50 cruises since 2008, lots of places and cruise companies. We keep coming back. Show details

If I could no stars I would! Do yourself a favour and do not use this agent,they are totally incompetent change and cancel flights and accommodation constantly even after you have confirmation and paid. They don’t return phone calls or emails and totally ruined our trip and because they cancelled our accommodation without notice, it costs us over… Read more

$3,000 and all they could offer $500 compensation. They said they sent a revised itinerary that we didn’t receive and when asked to provide us with a copy of the email proof no reply. What a surprise! We when to the office of fair trading that’s a complete waste of time they have no powers to enforce anything just a waste of tax payers money. GIVE ECRUISING A MISS!!!

We have been booking through Ecruising since its inception 20 years ago, but are very disappointed with our latest booking which we had to cancel for personal reasons, 5 months out from trip date. Several of our bookings have been $20000 plus. We… Read more

will receive approx $208 of $3000. While I was told it was non refundable, due to our loyalty and many thousands of dollars spent and additional friends and family referred, that at least the $150 x 2 cancellation costs from Ecruising would have been waived. It appears loyalty and our platinum status mean nothing, and after looking at the same cruise cost with different companies, after being told that Ecruising have non refundable bookings to keep costs down, I am lost for words at how much we were being charged. Sadly this looks like the end of a long relationship as Ecruising is not the company it once was, we will not be booking with them again

I never write reviews, but the incredible service I received from Robyn Atkin at Ecruising truly deserves recognition. Due to unforeseen medical reasons, I had to cancel a trip that I was really looking forward to. Unfortunately, I hadn’t taken out travel insurance, and I was fully expecting to lose the entire cost of the booking. But Robyn and… Read more

her team went above and beyond anything I could have expected.

With professionalism, empathy, and determination, they advocated on my behalf and managed to recover most my money, despite the odds of getting anything back without travel insurance. I still can’t believe they were able to pull it off. Their compassion during a stressful time and commitment to helping their clients is something you don’t often find these days.

If you're looking for a travel agent who truly cares and will fight for you when it matters most, look no further than Robyn and her amazing team. I’m deeply grateful for their help and will absolutely be booking all my future travels through them. I would highly recommend them!

Do not use ecruising if you want a good holiday!! – 1. Obvious they are good with cruise bookings, however airline and accommodation booking leaves a lot to be desired. 2. To start our holiday with a group of 10 we arrived at the airport to find that 6 had been booked correctly and 4 incorrectly on our flight and it was very close to them having to come back the next day as the fault was with the… Read more

travel agent. ANA were very helpful and apologetic but it was not their fault. 3. We booked a package that came with 1 night accommodation pre cruise. We added an additional 3 nights and opted for the booking to be made in the same hotel as the initial one night. Our itinerary showed that we were leaving from Yokohama … this was not the case (and apparently never was) it was leaving from Tokyo International Cruise Terminal. We were booked into a hotel in Tokyo when they thought we were leaving from Yokohama!! 2. Thirteen days prior to our departure our accommodation needed to be changed in both Tokyo and Hong Kong. Apparently due to unforeseen circumstances!! No other explanation was given. We had been quoted and paid for a hotel in Tokyo (which would have been fine as it turns out) but then they booked us into a hotel in Yokohama when our cruise was leaving from Tokyo!! Looking at what we were booked into in Tokyo we definitely would have paid considerably less in the substituted hotel with no compensation from ecruising. Not to mention all the additional train travel that we had to do to cover all the different things we had organised when we were staying at the initial Tokyo Hotel. 4. Cruise went off without a hitch (obviously their specialty). 5. Post cruise we asked them to book us 3 nights in Hong Kong before flying home. The Hong Kong Hotel we were initially booked into and paid for was close to Central Station. The substituted hotel was not in a tourist area at all and would have been considerably cheaper as it was not in a nice area. Again no offer of compensation for the price difference and a lot of additional train travel to do our planned activities while we were there. 6. The other thing I would point out is they do not answer emails once you have paid for your trip. Having paid our final payments in June we received an email stating our accommodation vouchers and flight etickets were attached. The only thing attached was the flight etickets and no accommodation vouchers. I sent an email querying the fact that no accommodation vouchers were attached - I am still waiting for a reply!!! This leads me to believe that no accommodation had been booked at that time (even though we were charged for it) and when it came time for them to confirm and pay the relevant hotel bookings they did not have the 5 rooms required and therefore had to change our hotels!!

I will never use ecruising again to make any bookings on my behalf but will instead book directly with airlines and hotels of my choice and also book directly with the relevant cruise lines. Be warned as I would hate for you to have the same disappointments that we have encountered

The Barrier Reef on Celebrity Edge – The cruise was very good we were a little worried about the tropical cyclone that hit the Townsville area after we had left Sydney. Celebrity changed the order of the itinerary but by the time we arrived everything was fine. The 'Edge' was in good shape it had not long been renovated with new carpets etc and looked brand new.It really is an… Read more

impressive looking ship.

The crew were excellent as usual and very accommodating. The food was pretty good.

The "Magic Carpet" really make loading and unloading tenders much more efficient, they can load at least two of their own or accommodate third party tenders as well.

The change that I have noticed on our last couple of Celebrity cruises are the numbers of American and British passengers, I think collectively they may have out numbered Australians. The Edge had New Zealand cruises before and after our cruise and many of these people had gone back to back with either. The cruse after ours finished in Auckland so many were flying home from there. Most people we spoke to had budgeted to be travelling for at least a month some had flown to Perth and caught the Indian Pacific to Sydney.

We were a bit slow booking tours but we did one at Cairns to Kuranda which wasn't exciting They have markets there on Sunday and Wednesday this was not one of those days. We spoke to some English people who booked a tour to Tambourine Mountain and the Gold Coast, they were disappointed having spent most of the day on the bus and stuck in traffic. They complained at the tour desk and were told that all the boxed for the trip had been ticked, they were not happy.

Anyway we were quite satisfied with our cruise and would recommend Celebrity wholeheartedly.

I had an amazing experience booking my cruise through Kara Lane. She found me the best deal for our cruise around New Zealand, kept me updated with all the important information, and was available to answer my questions by either replying to my emails in a timely manner or answering my phone calls. Her professionalism and support made the whole process stress-free and enjoyable. Highly recommend! Show details

I just wanted to extend a heartfelt thank you, on behalf of all of us, for organising such an incredible trip. We had an absolutely fantastic time, and every hotel exceeded our expectations! Kara’s help throughout the planning process and her fast responses to all our questions were truly appreciated. We've already shared her details with many fellow travellers we met along the way, as we couldn't speak more highly of the experience. Show details

Amazing Azamara Adventure – we booked an Azamara cruise to South Africa. Having not travelled with Azamara we were very pleased with the whole experience. We had a lovely suite, great food and excellent service. Would certainly sail with them again. Kara at Ecruiseing was very helpful and easy to contact. Show details

Poor communication – Our original agent left and apart from the new agent introducing herself, we never once had a reply from her and we sent numerous emails chasing up documents. I always had to call the hotline to get the information we needed. Wouldn't be using this service again.

Poor attitude to well informed past clients – I emailed this travel agent to book a Cunard cruise. I had researched prices on several cruise consolidators but hoped to book on an Australian site and I had used this company before. The agent who answered my email was, at first, professional and helpful. After I asked her to please quote on a lower priced inside cabin I had seen on Vacations to… Read more

Go, the E-cruising agent became arrogant and quite rude in her attitude. I am disappointed with their attitude to well informed purchasers. Getting the best deal is what most of us require. This company seem to only sell what makes them the most money and care little about offering the best service and pricing.

partially satisfied – Better communication, plus website was down for the whole time since i booked so very unprofessional. didn't receive baggage labels for cruise or flight tickets until i followed up with it 7 days before cruise to discover that ecriusing had them for nearly a month and had not forwarded them on to me

unforgetable – I would like to thank Robyn for looking after me and making my cruise to Tasmania a truly wonderful experience. I have another holiday booked with amazing. Ecruising with Robyn looking after me. I am sure it too will be

Tassie Cruise – Booking and advice handled excellently as usual by Kara. Thank you. Only downside was that the last two cruises in November and January both had gastro outbreaks where people don't, or just cant be bothered to adhere to safety protocols to limit the spread throughout the ship. Thankfully didn't effect us.

Ecruising Review – Corey and Ecruising were great to deal with. Nothing was a bother and all requests for information / clarification were addressed quickly and professionally. Show details

Fabulous Christmas and New Year’s cruise with Azamara – We loved our Christmas and New Year holiday with Azamara. Ecruising arranged our flight to Perth and hotel and belatedly added a transfer service (for a fee). Azamara Pursuit was fabulous and New Year on Sydney harbour was only 1 of several highlights, including an exclusive James Morrison performance in Adelaide on our AzAmazing evening. We’d recommend booking the package in 2026, departing from Singapore. Show details

Fabulous cruise – Kara Lane at Ecruising was extremely patient and helpful to get us on this beautiful cruise. We can highly recommend Kara and Ecruising!! Just do it :)

Top Notch – Ecruising has been our go to travel agent, great service and nothing too hard to do for them. thanks Kara for looking after us in the past and hopefully in the future.

Good value eCruisng package – We have just returned from one of eCruising's Fly/Stay/Cruise packages, and everything went smoothly. Also, we were amazed at how much we saved by getting the package, as just booking the cruise would have cost as much or more than we received for the price we paid. Thanks, eCruising.

Azamara Cruises - now a favourite – A fabulous cruise on Azamara Pursuit from Fremantle to Melbourne, with New Years Eve in Sydney Harbour. There were many bonuses and events, including Christmas at sea, and a James Morrison concert in Adelaide Town Hall. Our agent Kara Lane was efficient and friendly with the booking, very happy to recommend.

One of the best – We have been using Kara at Ecruising to book our cruise and holiday packages for nearly twenty years and have found her service exceptional. The packages offered have always provided good value, and Kara is always available to tailor our requirements. We would highly recommend Kara and Ecruising.

round trip form Sydney Xmas Cruise – We have been using eCruising for a few years now & have always enjoyed the professional & personalised experience with Kara & her fellow travel consultants. Our last cruise was a round trip from Sydney, stopping at Melbourne, Kangaroo Island, Port Adelaide, Port Lincoln, Hobart. For us Kangaroo Island & Port Lincoln were stand outs, fabulous shipboard excursions. Thank you Kara for a great Christmas getaway.

Amazing Azamara – The cruise Singapore to Perth on Azamara Pursuit was amazing the entertainment was international standard with Cruise Directors Eric and Roys both superb . Food in the speciality restaurants and dining room was excellent Service throughout the ship was exceptional Show details