eDreams
Verified3,963 reviews
AI reviews summary
The overall sentiment for eDreams is overwhelmingly negative, with reviewers frequently categorising the service as a "scam" or "predatory". The most significant and recurring complaint involves the "eDreams Prime" membership, which users claim is added to bookings without clear consent, followed by unauthorised recurring monthly or annual charges. Customers report extreme difficulty in cancelling these subscriptions and describe the customer support as unreachable, unprofessional, or intentionally obstructive.
Pros
- Initial Pricing: Some users noted that the platform occasionally displays lower upfront flight prices compared to competitors before additional fees are applied.
- Booking Fulfilment: A small number of users successfully completed travel itineraries without issue prior to discovering subsequent subscription charges.
Cons
- Deceptive Subscriptions: The "Prime" membership is frequently enabled by default or hidden in fine print during checkout, leading to unauthorised monthly or annual deductions.
- Obstructive Cancellation: Users report that cancelling subscriptions via the website is often impossible, and phone agents reportedly use aggressive "save" tactics or claim system errors to prevent cancellation.
- Poor Customer Support: Support is characterised by long wait times, ineffective AI chatbots, and agents who provide contradictory information or ignore refund requests.
- Refund Failures: Significant issues exist regarding refunds for cancelled flights; users often receive only partial amounts or are forced to chase airlines directly despite paying for "flexible" or "insured" options.
Verdict
The platform is widely regarded by users as a high-risk service due to its aggressive subscription enrollment and nearly impossible cancellation process. Consumers are strongly advised to check bank statements for unauthorised charges and consider booking directly with airlines to avoid hidden fees and support failures.
Booked a flight through them. First problem, I was instantly signed up to a prime account which I was not aware of. Free at first, then charged monthly. One of the so called benefits of the prime account is getting refunds easily from over “150” airlines. What a load of rubbish. The airline I booked to fly home cancelled the route, AirAsia. Air… Read more
Asia tell me to go through EDreams to get a refund on their bot however despite phone calls and emails I’ve been waiting 2 months. EDreams gave me two fake numbers this morning to ring AirAsia, they do not exist, so I give up. Lucky the flight was cheap, I can only imagine how terrible it must be for customers who have spent substantial amounts to be on the refund merry go round I’ve been on. Don’t use EDreams they are not to be trusted and this is proven by their lack of assistance and honesty in my case.
Don't use them whatever you do. Alaska airlines confirmed they sent the money aback to Edreams on the 22nd of April, and Edreams keep saying to me the airline hasn't approved it. They have absolute scammers and if everybody doesn't use them, hopefully they go out of business and stop scamming people Show details
- +2
OMG, where do I start?!? 1. You cannot cancel Prime subscription! 2. They say that the UK phone number is free but guess what, if your outside UK, you have huge tariffs. 3. You cannot cancel your account at all. 4. Their in-site articles about how to cancel are out loud lying, there are no such options as presented in those articles. 5. IF you… Read more
somehow find a listed e-mail address, you get a reply announcing you that you can access a customer portal but guess what, if you don't have a booking number and just want to cancel your account, you cannot login to that portal.
Reviews with attachments
Charged me $100 for an annual fee i did not agree to!! Then blocked me when i inquired about it. Show details
May 2026: Booked a flight through eDreams and their Prime nonsense is enabled by default. If you're not careful or in a rush because the timer's running out, it's easy to click right past this because they make it look like you have to. That's what happened to me so I went back and read it, '15 day free trial cancel any time'. So I figured it… Read more
wasn't worth the headache of clicking back and risk losing my booking opportunity again (price had already gone up). I was gravely mistaken.
I did google search and found tons of nightmare complaints. Immediately checked account online via desktop... no option to cancel subscription. You can't delete your payment method either. I tried and it flatly tells you that you can't if you have an active Prime membership.
So I called the support number. I gave them a chance. I politely asked to cancel Prime as I don't want an ongoing subscription. She went into a spiel about how I got a discount on flight and hotel because I knowingly signed up for Prime--"terms and conditions" she called it. I said, OK but it's a free trial right? Your website says I can cancel during the trial so I want to cancel. She began the same spiel again so I stopped her.
Me: Hey I just want to cancel
Agent: I must read you the terms and conditions
Me: You already did.
Agent: I'm going to read them again
Me: Ok
After her spiel silence followed.
Agent: So? Are you there?
Me: Huh? Yes I'm still here
Agent: I need an answer from you
Me: Answer to what? You didn't ask a question. I just want to cancel.
Agent: Well you signed up and it was very clear
Me: Yes, it's very clear on your webbsite that I can cancel within the 15 day free-trial. That's what a free-trial means.
It went on like this with no progress and now we were yelling at each other so I asked for a supervisor. Of course she claimed there was none available. I pressed on, I wasn't letting this go. She finally got exasperated and asked me to hold. A min or two later she comes back and says the Prime plan has been cancelled, you'll get an e-mail confirmation and if you ever sign up again you'll be charged.
Now, the e-mail confirmation did arrive and it looks like the subscription was indeed cancelled. So I went to delete my payment method. A confirmation dialog now appears asking if I want to remove it. I click Yes. Nothing happens. Card is still there even after refreshing the page. Looks like I have to call in again...
As I'm sure you all know by now, do NOT use this company. You can fly for the same price through a different site/agent. Their Prime "discount" is a scam which in fact does not save you any money; quite the opposite, it is designed to give the illusion of a discount (aformentioned nonsense fee) as well as hook you into ongoing subscription payments. You will have a fight on your hands to get out of it but at least it is possible. If you don't believe me just to a quick google search to verify what I'm saying.
Scam scam sacmmmmmm I had a very disappointing experience with eDreams. I booked a flight from Canberra to Melbourne through eDreams, but the boarding pass they sent me was invalid. When I arrived at the airport, the staff informed me that I could not board the plane because the boarding pass was not valid in the system. Due to this issue, I… Read more
was forced to book another last-minute flight at my own expense in order to travel to Melbourne. It caused a lot of stress, inconvenience, and extra cost.
We contacted Jetstar Airways directly, and they confirmed that the refund had already been processed back to eDreams and that it would normally take around 7 days. However, it has now been almost 2 months and I still have not received my refund.
I have sent multiple emails to eDreams, but they rarely respond and have not properly resolved the issue. Customer service has been extremely disappointing.
I would not recommend booking through eDreams based on my experience.
Every single time I pick a flight on their page, they change the price to be several thousand dollars higher! On different days, different flights! I’m surprised it’s legal. It’ll say, “Oops, the airline changed the price.” But when you look for the flight again, they offer it cheaper once again and change it when you go to book it. Show details
Very poor services. I had booked a ticket once and somehow I had subscribed to it without knowing, but surprising thing was never received any email or any other correspondence regarding the subscription. And I had been paying $16.50 since Jan2026. And when I finally realised and cancelled the subscription it says it’s been cancelled but I will… Read more
still pay till Jan 2027. So I had to call the customer service, the guy who answered was sitting in Delhi, India. He finally managed to get the permission to cancel it so that I have no charges but explaining to him was a painful process. Even after I told him repeatedly that the subscription happened without my knowledge, and I have not and will not use the services anytime soon as I don’t have plans of travelling in the near future. He kept telling me that I had the chance to cancel before the trail period. If I didn’t know that I have subscribed then how should I know when the trail ended. I was expecting some refund but nope.
e-Dreams website. It’s a total scam. Don’t even think about using your credit card there – they slap fake discounts everywhere and then charge you way more than you signed up for. The site’s as secure as a sieve, so your info’s up for grabs. Seriously, steer well clear unless you wanna get ripped off and lose your hard-earned cash. Don’t be a mug, this place is a straight-up money thief Show details
Misleading practices + broken refund promise I had an extremely frustrating experience with eDreams, and I would strongly advise others to be very careful. I was charged €99 for the automatic renewal of their “Prime” subscription after a free trial. During the trial period, I actually tried to cancel, but their website explicitly suggested… Read more
keeping the subscription active until after my trip to “benefit from the perks.” This is clearly designed to make users forget to cancel — a very questionable practice.
After being charged, I immediately contacted support (March 16) explaining the situation. To their credit, they replied the same day confirming that a full refund (€99.99) had been initiated and would be processed within 72 hours.
However, that’s where the good part ends.
The 72 hours passed — no refund.
Since then: • March 22 — I asked for an update → ignored • March 23 — Follow-up → ignored • March 24 — Contacted again via their web portal → ignored • March 25 — Still no reply, no refund, no explanation
So not only do they use misleading tactics to push subscriptions, but they also: • Make promises about refunds that are not respected • Completely ignore customers once the issue is “closed” on their side • Provide zero transparency or accountability
At this point, it feels like they just say “refund initiated” to get rid of complaints, without actually following through.
This is unacceptable, especially for a company operating in the EU, where consumer protection laws clearly require transparency and fair practices.
Conclusion: Misleading subscription flow + false refund promises + nonexistent customer support = absolutely not trustworthy.
Avoid at all costs!! if you don’t want to waste your money and time. Feels like an absolute scam.
Stay far from the app and from them. They get money without my consent and I can not delete the membership from the app even though the said I can not do. They gave me a number to contact and after 12 minutes waiting for someone to help me I had to hung out due to all my credit was almost finished. No one helped me and soon they will get other money if I can not manage to delete the account! It is unbelievable, no acceptable!! Show details
Do NOT use under any circumstances. I booked a flight two months ago and followed instructions clearly, reading fine print. They nonetheless charged me a monthly “subscription” for $16/month. AI customer service over phone, no human answers after 30 mins. Reported their ILLEGAL transactions to MasterCard and Commonwealth Bank for refund. DO NOT USE, not now, not ever. (February 2026) Show details
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- +5
Beware its $13.99 scam Scam. I did book a ticket from them they kept charging me $13.99 every month i never signed up for subscription, called them many times on hold long hours and messages to cancel this, they still charging me its biggest scam never give them card details.scam scam Once you put your card details you never gonna delete it the save it you can not delete. You can not delete account either beware.
Unauthorized eDreams Prime charge of $89.99 after a 2023 booking I booked a flight with eDreams in June 2023 (Cairo → Sharm el-Sheikh) and never knowingly subscribed to any paid “Prime” membership. I only used the service once, and there were no renewal charges in 2024 or 2025. Unexpectedly, in 2026, eDreams charged me $89.99 USD for a “Prime… Read more
renewal” I never agreed to. I have contacted customer service several times, but they keep refusing a refund, citing company “policy.” This charge is clearly unauthorized, and I have now filed a formal complaint with consumer-protection authorities. I hope eDreams will review my case seriously and process the refund as soon as possible.
My booking was made for a departure time of 11:15 AM, which is clearly shown in my original order details. However, the final confirmation issued by eDreams shows the departure time as 11:15 PM (23:15). This change was made without my consent and does not match what I selected at the time of booking. I contacted their customer service immediately… Read more
regarding this issue, but I was only told that nothing could be done and received repeated apologies without any solution. This is unacceptable, as the confirmed booking does not reflect the service I purchased. lodge transaction dispute from the bank to get refund.
When you book tickets, they hiddenly subscribe you for a $100 a year prime subscription, which you will find out in your bank statements later. Sure, there was a small check box ticked by default, which is easy to miss, but this is dodgy behavior. And if you check reddit, thousands of people get subscribed like this. Show details
Beware took my money twice got to the airport to find I had no flight!!! Now fighting for a refund. Show details
- +1
Rating: ⭐ 1 star – Sneaky charges, poor transparency, and misleading support I’d give eDreams 2 or 2.5 stars if this was just about hidden subscription traps — but their behaviour went beyond that. Free trial trap: you’re allowed one 15-day free trial of eDreams Prime. Fair enough. But here’s the shady part: If you book again using the same… Read more
details (same passenger, same email), the website gives no indication you’re ineligible for a second trial.
It actively encourages you with another “Welcome to Prime – Enjoy your 15-day free trial!” message, as if you're a new user.
Then, AFTER you pay for the ticket, it quietly charges you $13.99 the same day and locks you into a 12-month subscription.
No warning, no pop-up, no prompt saying: "It looks like you've already used a free trial."
Instead, they rely on buried legalese in clause 3.1.3 of the T&Cs to justify it. That’s deceptive design.
Can’t cancel online - you must call. In 2025, WHYY am I being forced to call customer support to cancel a subscription? That’s classic dark pattern behaviour. No in-app cancellation, and even the support agent tried to talk us out of cancelling.
No "Welcome to Prime" email = no consent: the first Prime trial (June 2025) never triggered a “Welcome to Prime” email because of some tech issue, which their own Terms & Conditions say is critical because it contains the Prime Term, Fee, and Commitment Period. Without that, we never consented to the trial terms.
Customer service lied to me directly: when I called on 31 July 2025, they claimed the original Welcome to Prime email from June had been sent, and they “had it in front of them” and would “forward it again.”
The email that arrived on 1 August was not the June email. It was something completely different - a generic policy reminder saying only one trial is allowed.
So either they couldn't produce the original email, or they flat-out lied.
Bottom line: misleading website flow, tricky subscription mechanics, and poor support. I wouldn’t trust them again.
Latest follow-ups
We booked three plane tickets from China to Thailand through Edreams about 10 months ago. The airline cancelled the flight, so we asked them for a refund. The airline told us they had already refunded the money to Edreams. We contacted Edreams, and… Read more
they said we needed to provide proof from the airline that the refund was issued. The airline sent us exactly the documents Edreams asked for, and we passed them on. After three months of calling and chasing them, Edreams finally refunded one ticket. Then we had to start the whole process again for the remaining two tickets. We told them this was starting to look like a scam and that we were prepared to take the matter to court. Edreams then said they would refund the other two fares. Instead, they refunded one more ticket. Two months later, they emailed us again asking for more proof from the airline that the refund was sent to them — even though the airline had already confirmed it multiple times. At this point it’s clear: the airline refunds the money, and Edreams staff seem to keep it for themselves. Sure, Edreams can be a bit cheaper when you book, and you’ll get your ticket — but if anything gets cancelled, good luck ever seeing your money again.
Victor Portelli
Follow-up · Edreams only refund 2 airfares the 3 airfare never been refunded the Edreams company operate from India and it is a scam between the workers
Absolutely disgraceful service and a completely unprofessional organisation. I was initially advised that my reported issue would take 10 days to resolve—which is unreasonable enough in itself. What makes matters worse is that my account originally… Read more
showed my submission date as 6 May, only for it to later change to 17 May, conveniently restarting the waiting period and effectively adding another 10 days to the process. Despite raising concerns, I received no satisfactory explanation, no accountability, and no urgency to correct the issue.
The entire experience has been frustrating from start to finish. Communication has been poor, updates have been inconsistent, and confidence in the accuracy of their records is now virtually non-existent. Rather than focusing on resolving customer issues promptly, the process has left me feeling ignored and forced to repeatedly chase answers.
Without doubt one of the worst customer service experiences I have encountered. I would not recommend this organisation to anyone expecting transparency, professionalism, or timely service.
Follow-up · No communication beyond this was ever received. Did issue was never resolved. The company is appalling is each sense of business I can’t imagine. What a poorly organised company.
Not eDreams, hDreams for horror dreams – DO NOT USE this booking company. They use deceptive practices to use your booking credit card details to sign you up to their Members Club for $99 without your permission. I queried this and was told that an email had been sent to me explaining the… Read more
membership details and that I could cancel in 14 days. Of course I never got the email and by the time I saw the deduction from my bank account the 14 days were up. After reading of the horror stories of eDreams cancelling bookings for no reason, I have now contacted the airline that the booking was made with and taken steps to ensure that they cannot do anything with the booking.
Follow-up · They were not helpful even to the point of being rude. A refund was refused and it would be a nightmare to take legal action as they are headquartered overseas.
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Positive reviews
Surpringly Pleasant – Zeyad Nour was great in handling my request to cancel my membership. He was polite, understanding, and the most of all, not overly pushy about edreams like what you'd expect of a membership recovery team. Thank you for having a different approach Zeyad! Show details
Problem Resolved – Booked tickets for five us for international travel. Their computer changed the birthdates, which needed to be corrected so they matched our passports. At first, they claimed I had entered the dates incorrectly and I needed to contact the airline and pay their change fees to fix it. However, they then realized the problem was due to a computer… Read more
glitch, which they have or are fixing, and they fixed the error. At first I was upset they were blaming me, but now I am happy they owned up and took care of everything, so I am pleased with the result.
Excellent – In October this year my husband I travelled to Sydney to see my children and grand children whom I hadn't seen in 4 years. A very important trip. We travelled with Edreams. Jetstar booking for planeand east coast car rental for car hire. The trip went without a hitch on the part of edreams. Everything was properly booked. I felt the staff except… Read more
for 1 staff member were great. The car hire company was very efficient, we didn't really wait around for long. Especially seeing it is Sydney. Jetstar as usual were great. I'd highly recommend Edreams to anyone. I'll become a long term member next year.
Negative reviews
I used eDreams Price Freeze to hold a flight price and came back about 20 hours later to complete the booking. After I tried to book, I received a confirmation saying my flight was being booked, so I assumed everything was going through. Shortly after, I received another email saying the booking did not go through. That completely defeats the… Read more
purpose of paying for a price-freeze service. I have saved a small amount using eDreams in the past, but after this experience I cannot recommend them. The process felt unreliable and misleading, and I would not trust them for an important flight booking again. Cost me $150 CAD!!!! Such a poor site. AVOID.
GOOGLE EDREAM CLASS ACTION When I usually, book through flight companies i do it with full trust. But after i have experienced EDREAM way to do, that trust fell, TOTALLY I felt I got scammed twice. The first when I pushed on the "free discount" button to receive later an email that I had already used the free discount a year prior, my bad not to… Read more
remember such an important thing. That mistake brought me to a 99euro fee applied immediately after the ticket purchase without a confirmation or an option. THEY JUST TOOK THE MONEY FROM THE CARD.
But, wait for it, the second scam is behind the corner. When I call the service center to cancel everything, yes even my ticket, I wanted to pay full price, yes, without subscription. That wasn't an option. The service operator tried to sugar coat the issue, asking me private question and been nice, (imagine to write that proceedure in a manual "how to manipulate your customer") I told her to remove my subscription, clearly and to stop everything! Well, surprise, It came out that the welcoming, abducting tunisian lady just sucked other 115 euro from my bank account!!! I was so pissed. I couldnt believe this was coming from an european company. For a second i had that feeling of being dealing with some low-caste-new delhi-rat trap office-scam team. From them a loophole of 15 email is going back forward with an copy-paste style, with always different indian name as a signature. I don't even deserve an AI to deal with the issue. Pls GOOGLE EDREAM CLASS ACTION
Biggest scam ever! The “cancel” of subscription is not cancellable from customers’s side. Edream would keep charging on an annual basis. Even if cancelled from our end, the charge of membership is ongoing. At the end, have to cancel my bank card and setup all payments in life again. I paid for a prime scam. Show details
Recent reviews
My credit card was unfortunately hacked and they signed me up to eDreams (as well as multiple other websites). I spent over 40 minutes on the phone to an operator from eDreams she was friendly and felt awful however the final decision was that there was nothing they could do as the flights (that the fraudulent hacker made) were non refundable.… Read more
Even though I had ample evidence that they weren’t booked my me. Could not believe it $4000 worth of bookings for flights in Saudi Arabia to Egypt. Not good enough. All other places that they used my card (other third party flight booking services) refunded my money instantly. Stay away from eDreams
This company is a complete scam, do not deal with them at all. The moment you pay for a flight is the last time you will receive any communication from them other than an unauthorised monthly charge that they will not cancel. Look at the complaints about them online. Show details
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Edreams