eDreams
Verified3,991 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment toward eDreams is overwhelmingly negative, with the vast majority of reviewers expressing frustration over unexpected subscription charges and difficult cancellation processes. While a small number of users found the initial booking interface simple, many cite poor customer support and severe challenges obtaining refunds for cancelled travel. Consumers are strongly advised to carefully review terms during checkout and consider booking directly with providers to avoid these reported issues.
Absolute scammers, the pop up came up on the screen while I was booking a flight with Virgin and WITHOUT notification they tricked me into signing up and taking $13.99 out of my account every month, they are scum and I am reporting them Show details
My Bali escape ended in a complete travel nightmare. For the first time in my life, I booked flights through a third-party provider, eDreams, and the problems began before I had even left Australia. I paid eDreams for checked luggage, but when I arrived at Sydney Airport, the airline had no record of it. I had to pay hundreds of dollars again just… Read more
to take my bag with me.
The return journey was even worse. Before leaving Australia, I paid around $400 to move my return flight back by one week. After arriving in Bali, I discovered that the change had never been completed. I spent four days calling eDreams, and they repeatedly assured me that I had a valid booking. They eventually sent me a confirmation designed to look as though it had come from the airline, but when I arrived at Bali Airport, the airline told me the devastating truth: I had no reservation, no valid ticket and no seat on the flight. The confirmation was fake.
I was refused boarding and left stranded at Bali Airport in the middle of the night, acutely unwell after needing medication and an IV drip. Even after the eDreams representative spoke directly with the airline staff and was told that no ticket existed, eDreams refused to arrange another flight. They told me to contact the airline and sort it out myself. They offered no practical assistance and refused to provide an immediate refund.
With no way home and no help from the company that had taken my money, I was forced to purchase a last-minute replacement flight for around $1,200. What should have been a simple holiday became days of phone calls, stress and thousands of dollars in unexpected costs. I had never booked a flight through a third-party provider before, and after my experience with eDreams, I will never do it again.
The staff were rude, unprofessional, unhelpful and blatantly lying. They also hung up on me several times.
- +4
THE WORST!!! I paid a flex ticket and was impossible to use, the app didnt alowed me, I called several times, sent emails and was impossible. To speak to a supervisor you have to wait 72 hs, Im still waiting for the call now, I dont know if they call you or is just another lie. The app tell me I can change my flight, the terms and conditions tell… Read more
me too but when I tried to change it said that was an error, that something went wrong and call center just said that doesnt apply and you have to pay a penalty and a new flight for 1116 Euros in my case. And for the same exact flight on google flights or My trip or other agencies is 352 Euros. On skyscanner start in 320 Euros. As you can see in the pics, in the email they said the change gonna cost me 1116 Euros and a new flight is more than 3 times less. I called several times to Copa Airlines too because edreams wasnt help me and they showed me that the ticket they bought from them was Economy Class, and told me that with that ticket you cannot make any change with out pay 200 dollars penalty and other charges, Copa Airlines told me that never was a flexiblle ticket and now I know why they dont help you or answer and talk to an supervisor is mission impossible, is because they dont pay a flexible ticket but charge you for that as you can see in all of my pictures and proofs. This agency is a scam. They just want your suscription and they steal from you.
Reviews with attachments
Couldn’t check into hotel behind fire alarm being set off, which wasnt the problem me spending more money to sleep that had been spent not to bad but going through this particular third party worse nightmare 60 days later no refund ($250.00) had to do all leg work alone and every time I call they want me to explain again no notes on file, save… Read more
yourself a headache spend the extra not using third party. Only thing I learned going through eDreams. Ruben Zavala!
Charged me $100 for an annual fee i did not agree to!! Then blocked me when i inquired about it. Show details
May 2026: Booked a flight through eDreams and their Prime nonsense is enabled by default. If you're not careful or in a rush because the timer's running out, it's easy to click right past this because they make it look like you have to. That's what happened to me so I went back and read it, '15 day free trial cancel any time'. So I figured it… Read more
wasn't worth the headache of clicking back and risk losing my booking opportunity again (price had already gone up). I was gravely mistaken.
I did google search and found tons of nightmare complaints. Immediately checked account online via desktop... no option to cancel subscription. You can't delete your payment method either. I tried and it flatly tells you that you can't if you have an active Prime membership.
So I called the support number. I gave them a chance. I politely asked to cancel Prime as I don't want an ongoing subscription. She went into a spiel about how I got a discount on flight and hotel because I knowingly signed up for Prime--"terms and conditions" she called it. I said, OK but it's a free trial right? Your website says I can cancel during the trial so I want to cancel. She began the same spiel again so I stopped her.
Me: Hey I just want to cancel
Agent: I must read you the terms and conditions
Me: You already did.
Agent: I'm going to read them again
Me: Ok
After her spiel silence followed.
Agent: So? Are you there?
Me: Huh? Yes I'm still here
Agent: I need an answer from you
Me: Answer to what? You didn't ask a question. I just want to cancel.
Agent: Well you signed up and it was very clear
Me: Yes, it's very clear on your webbsite that I can cancel within the 15 day free-trial. That's what a free-trial means.
It went on like this with no progress and now we were yelling at each other so I asked for a supervisor. Of course she claimed there was none available. I pressed on, I wasn't letting this go. She finally got exasperated and asked me to hold. A min or two later she comes back and says the Prime plan has been cancelled, you'll get an e-mail confirmation and if you ever sign up again you'll be charged.
Now, the e-mail confirmation did arrive and it looks like the subscription was indeed cancelled. So I went to delete my payment method. A confirmation dialog now appears asking if I want to remove it. I click Yes. Nothing happens. Card is still there even after refreshing the page. Looks like I have to call in again...
As I'm sure you all know by now, do NOT use this company. You can fly for the same price through a different site/agent. Their Prime "discount" is a scam which in fact does not save you any money; quite the opposite, it is designed to give the illusion of a discount (aformentioned nonsense fee) as well as hook you into ongoing subscription payments. You will have a fight on your hands to get out of it but at least it is possible. If you don't believe me just to a quick google search to verify what I'm saying.
Scam scam sacmmmmmm I had a very disappointing experience with eDreams. I booked a flight from Canberra to Melbourne through eDreams, but the boarding pass they sent me was invalid. When I arrived at the airport, the staff informed me that I could not board the plane because the boarding pass was not valid in the system. Due to this issue, I… Read more
was forced to book another last-minute flight at my own expense in order to travel to Melbourne. It caused a lot of stress, inconvenience, and extra cost.
We contacted Jetstar Airways directly, and they confirmed that the refund had already been processed back to eDreams and that it would normally take around 7 days. However, it has now been almost 2 months and I still have not received my refund.
I have sent multiple emails to eDreams, but they rarely respond and have not properly resolved the issue. Customer service has been extremely disappointing.
I would not recommend booking through eDreams based on my experience.
Every single time I pick a flight on their page, they change the price to be several thousand dollars higher! On different days, different flights! I’m surprised it’s legal. It’ll say, “Oops, the airline changed the price.” But when you look for the flight again, they offer it cheaper once again and change it when you go to book it. Show details
Very poor services. I had booked a ticket once and somehow I had subscribed to it without knowing, but surprising thing was never received any email or any other correspondence regarding the subscription. And I had been paying $16.50 since Jan2026. And when I finally realised and cancelled the subscription it says it’s been cancelled but I will… Read more
still pay till Jan 2027. So I had to call the customer service, the guy who answered was sitting in Delhi, India. He finally managed to get the permission to cancel it so that I have no charges but explaining to him was a painful process. Even after I told him repeatedly that the subscription happened without my knowledge, and I have not and will not use the services anytime soon as I don’t have plans of travelling in the near future. He kept telling me that I had the chance to cancel before the trail period. If I didn’t know that I have subscribed then how should I know when the trail ended. I was expecting some refund but nope.
e-Dreams website. It’s a total scam. Don’t even think about using your credit card there – they slap fake discounts everywhere and then charge you way more than you signed up for. The site’s as secure as a sieve, so your info’s up for grabs. Seriously, steer well clear unless you wanna get ripped off and lose your hard-earned cash. Don’t be a mug, this place is a straight-up money thief Show details
Misleading practices + broken refund promise I had an extremely frustrating experience with eDreams, and I would strongly advise others to be very careful. I was charged €99 for the automatic renewal of their “Prime” subscription after a free trial. During the trial period, I actually tried to cancel, but their website explicitly suggested… Read more
keeping the subscription active until after my trip to “benefit from the perks.” This is clearly designed to make users forget to cancel — a very questionable practice.
After being charged, I immediately contacted support (March 16) explaining the situation. To their credit, they replied the same day confirming that a full refund (€99.99) had been initiated and would be processed within 72 hours.
However, that’s where the good part ends.
The 72 hours passed — no refund.
Since then: • March 22 — I asked for an update → ignored • March 23 — Follow-up → ignored • March 24 — Contacted again via their web portal → ignored • March 25 — Still no reply, no refund, no explanation
So not only do they use misleading tactics to push subscriptions, but they also: • Make promises about refunds that are not respected • Completely ignore customers once the issue is “closed” on their side • Provide zero transparency or accountability
At this point, it feels like they just say “refund initiated” to get rid of complaints, without actually following through.
This is unacceptable, especially for a company operating in the EU, where consumer protection laws clearly require transparency and fair practices.
Conclusion: Misleading subscription flow + false refund promises + nonexistent customer support = absolutely not trustworthy.
Avoid at all costs!! if you don’t want to waste your money and time. Feels like an absolute scam.
Stay far from the app and from them. They get money without my consent and I can not delete the membership from the app even though the said I can not do. They gave me a number to contact and after 12 minutes waiting for someone to help me I had to hung out due to all my credit was almost finished. No one helped me and soon they will get other money if I can not manage to delete the account! It is unbelievable, no acceptable!! Show details
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Do NOT use under any circumstances. I booked a flight two months ago and followed instructions clearly, reading fine print. They nonetheless charged me a monthly “subscription” for $16/month. AI customer service over phone, no human answers after 30 mins. Reported their ILLEGAL transactions to MasterCard and Commonwealth Bank for refund. DO NOT USE, not now, not ever. (February 2026) Show details
- +5
Beware its $13.99 scam Scam. I did book a ticket from them they kept charging me $13.99 every month i never signed up for subscription, called them many times on hold long hours and messages to cancel this, they still charging me its biggest scam never give them card details.scam scam Once you put your card details you never gonna delete it the save it you can not delete. You can not delete account either beware.
Unauthorized eDreams Prime charge of $89.99 after a 2023 booking I booked a flight with eDreams in June 2023 (Cairo → Sharm el-Sheikh) and never knowingly subscribed to any paid “Prime” membership. I only used the service once, and there were no renewal charges in 2024 or 2025. Unexpectedly, in 2026, eDreams charged me $89.99 USD for a “Prime… Read more
renewal” I never agreed to. I have contacted customer service several times, but they keep refusing a refund, citing company “policy.” This charge is clearly unauthorized, and I have now filed a formal complaint with consumer-protection authorities. I hope eDreams will review my case seriously and process the refund as soon as possible.
My booking was made for a departure time of 11:15 AM, which is clearly shown in my original order details. However, the final confirmation issued by eDreams shows the departure time as 11:15 PM (23:15). This change was made without my consent and does not match what I selected at the time of booking. I contacted their customer service immediately… Read more
regarding this issue, but I was only told that nothing could be done and received repeated apologies without any solution. This is unacceptable, as the confirmed booking does not reflect the service I purchased. lodge transaction dispute from the bank to get refund.
When you book tickets, they hiddenly subscribe you for a $100 a year prime subscription, which you will find out in your bank statements later. Sure, there was a small check box ticked by default, which is easy to miss, but this is dodgy behavior. And if you check reddit, thousands of people get subscribed like this. Show details
Beware took my money twice got to the airport to find I had no flight!!! Now fighting for a refund. Show details
Latest follow-ups
I booked and paid for a return flight through eDreams, but my booking turned into a nightmare. After payment, my itinerary changed and I was left without a valid ticket to complete my journey. Despite multiple emails and chats with customer… Read more
support, I received the same generic responses for days, with promises that my case had been "escalated" and that I would receive an update within 24–48 hours. No real solution was provided.
I was due to fly while stranded overseas with very limited funds, yet eDreams failed to resolve the issue in time. The lack of communication and accountability caused unnecessary stress and put me at risk of being unable to get home.
I cannot recommend eDreams based on this experience. If something goes wrong with your booking, don't expect a prompt or effective resolution.
Follow-up · The price difference was quite huge compared to some of the other flights for the same destination at the time. I eventually had to borrow money from family to get back home. Yes, I rebooked the flight myself using another platform. The issue is still not resolved, and my bank has escalated the matter to Visa.
They charged me $199.99 for a Prime subscription that I never used or subscribed to. What a terrible company. Show details
Follow-up · No I haven’t get any money back. Ad of course i cancel membership.
- +2
OMG, where do I start?!? 1. You cannot cancel Prime subscription! 2. They say that the UK phone number is free but guess what, if your outside UK, you have huge tariffs. 3. You cannot cancel your account at all. 4. Their in-site articles about… Read more
how to cancel are out loud lying, there are no such options as presented in those articles. 5. IF you somehow find a listed e-mail address, you get a reply announcing you that you can access a customer portal but guess what, if you don't have a booking number and just want to cancel your account, you cannot login to that portal.
Follow-up · I did called them and as of yet, 3 weeks later, I haven't received a surcharge on my telephone bill. Their support was at a level of 3/5, they stumbled some e-mails, gave wrong links but after 20 mins of discussion, I did manage to get an official mail from them stating that my Prime account will indeed be terminated. Still, I called the bank,… Read more
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Positive reviews
Surpringly Pleasant – Zeyad Nour was great in handling my request to cancel my membership. He was polite, understanding, and the most of all, not overly pushy about edreams like what you'd expect of a membership recovery team. Thank you for having a different approach Zeyad! Show details
Problem Resolved – Booked tickets for five us for international travel. Their computer changed the birthdates, which needed to be corrected so they matched our passports. At first, they claimed I had entered the dates incorrectly and I needed to contact the airline and pay their change fees to fix it. However, they then realized the problem was due to a computer… Read more
glitch, which they have or are fixing, and they fixed the error. At first I was upset they were blaming me, but now I am happy they owned up and took care of everything, so I am pleased with the result.
Excellent – In October this year my husband I travelled to Sydney to see my children and grand children whom I hadn't seen in 4 years. A very important trip. We travelled with Edreams. Jetstar booking for planeand east coast car rental for car hire. The trip went without a hitch on the part of edreams. Everything was properly booked. I felt the staff except… Read more
for 1 staff member were great. The car hire company was very efficient, we didn't really wait around for long. Especially seeing it is Sydney. Jetstar as usual were great. I'd highly recommend Edreams to anyone. I'll become a long term member next year.
Negative reviews
WARNING!! Very disappointing experience — unexpected recurring charges WARNING!! Very disappointing experience — unexpected recurring charges I used eDreams to book a flight and was extremely disappointed to discover that, after making the booking, my credit card was subsequently charged additional small amounts that I was not aware I had… Read more
agreed to.
When I investigated, I was told these charges related to an apparent monthly subscription. I do not recall knowingly agreeing to this subscription, nor was it something I understood I was signing up for when purchasing my flight.
I contacted eDreams by phone to try to resolve the issue and request a refund. Unfortunately, I found the customer service experience extremely frustrating. Despite explaining that I had not knowingly authorised the subscription, they were unwilling to refund the charges.
I believe other customers should be very careful when booking through eDreams and should carefully review the terms, subscription options and subsequent credit-card statements. In my experience, the way these additional charges were presented was not sufficiently clear, and the refusal to resolve the issue left me feeling that I had been misled.
I would strongly recommend checking your credit-card statements after using eDreams and making sure you have not inadvertently been enrolled in an ongoing subscription.
This has significantly reduced my trust in the company and its business practices. I will be taking the matter further with my credit-card provider and the relevant consumer-protection authorities if necessary.
Don't bother with this company they are terrible to deal with ,trying to cancel a flight with a medical certificate was a cat and mouse game with no outcome cost me $1030....booked cargo luggage but they didnt honour it to the airline had to pay $70.00 Extra at the airport ..had to collect boarding passes at the airport even though we checked in… Read more
on line ...e dreams turned our flight into a e nightmare ...never again through that company even the airline staff had negative things to say about this company and the amount of passenger complaints..
Don't waste your money and time with them I booked for 2 people a return ticket ,the return was cancelled on the 6 of july since 6 of July im emailing the flight company and edreams finally I got a email from the flight company that the third party agent ( edreams ) need to request that process. Edreams are saying you need to go to the flight… Read more
company and that it can take up to 30 days and then how ever long it takes for them to refund ??? While I booked the tickets through edreams so I walk in a brick wall bye bye money. You don't get a case number nothing and every time somebody else when you finally get past that ai thing, everytime somebody else so repeat over and over again So edreams is edramas just another scam company
Recent reviews
Scam scam scam . It's a scam site, I've booked a flight from this site 8 months ago and since then I've been charged monthly without my knowledge, Keep away from this site
Scam!! Never sign up for edreams prime. They will keep charging you monthly fees for over a year and you cant stop the payment which never discussed earlier. Also they have promised me half price for the remaining month when i raise concerns but they keep charging me full price. When i call back they have said it was not confirmed! Scam!
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