Please stay away. one of the worst customer service, a bunch of call centre exe with no empathy, personal intigrity and credibility. the flight company cancelled my flight and i have asked them for a refund. to confirm that I will get a refund or not has taken them more 7 days. I writing this review as I am still waiting on hold, the call is already 48 min hold.
will soon be filing a legal suit on them.

Due to confusion on my part I had difficulty understanding why I needed to change my reserved flights. I really wasn't given time to consider any changes, as this inferred with other reservations going and returning from our destination. I would've preferred more time before making a decision. I was 'pressured" by the person who spoke to me.

If you use edreams, be prepared for the trade-off. You might save a few dollars on the ticket, but you won't see your money again if anything goes wrong with the flight and it's cancelled.

After months of Covid-related delays in getting my refund – after the carrier had sent me confirmation that my refund had been accepted and paid – I've been told on 4 occasions that the refund would be in my account "within 72 hours". That's over two months.

I've now given up and written off the refund. Exactly what dreams hope customers will do. I've learned a valuable lesson. Use edreams to compare prices, but then book directly with the airline.

4743998198do not go to these guys. they are incompetent and they will rip you off. I have been waiting since march for a.refund. They finally offer it . I call and tell them it needs fo be a new card because my back is inactive. nope there like its not my problwm. i was promised a phone call and nothingm they are robbers . they stole 1200 from me

I had similar problems did a booking for an internal flight with qantas or so i thought until i saw my statement saying money going to spain.i was sure that it was a refundable ticket.I cancelled a week in advance and asked for a refund nothing happened so i rang and even though i had the cancellation email they said i was a no show and had to ring qantas for a refund qantas didnt want to know about it when i questioned them about dealing with such incompetent travel agents then i rang edreams who said they would look in to it which would take 1 week that was 3 weeks ago.

I had bought tickets from edreams along with 'Cancellation for any reason guarantee'. I was promised a refund of 80%. 5 months have passed but still no refund. Edreams states that they are waiting for refund from the airline. However they should pay the refund to me as the 'Cancel for any reason' guarantee money was paid to them.

I have came across many terrible companies but this is the worst. No wonder why they have low ratings I wish I read these reviews before using their services. see them in court soon.

My flights were cancelled by the airline due to Coronavirus. EDreams said they would organise vouchers. There has been no refund and there is no way to contact the company.

When my flight had changed the time, they didn't bother sending me any information after $94.68 was charged for the so-called service fee with $24 included clearly stating for notify me if any changes of the flight. When the flight was cancelled, they don't want to know again. Online Manage my bookings is useless asking you to contact the airline directly for refund, when the contact centre was contacted, the agent is somewhere in india, the signal is so patchy, you can not hear what they were saying. finally talked to someone on line, got told the service fee is non--refundable . How ridiculous !!! My advice? Do not! Never book anything with eDreams! EVER!!!!!

When my flight was cancelled they disappeared: the call centre number was disconnected, the email disappeared from their website, I send them a message on Twitter and there was just an automatic reply saying to wait for assistance. After almost one year they wrote me (always on Twitter, what a poor customer service!) that I was going to be refunded in three months - THREE MONTHS!
Still waiting for it, I'm almost sure I won't receive anything and I'm considering to sue them

Booked flights accepted their price and then a few minutes later I received my receipt and I was over charged by $310 and another transaction fee of $38. This is called fraud and this company should be banned from fraudulently operating on any site. I emailed them and am still waiting for a reply. I won't hold my breath. Please check reviews before you deal with these fraudsters.

Naman was polite, efficient and very helpfull. He confirmed a full refund from Turkish airlines. In these difficult times it is comforting to know that things are being handled so professionally. Thanks BB

I found the customer service chat easy to get through and I am extremely grateful for Naveen's help to produce a refund of our Easyjet air fares. We have been waiting since early May when our flights were cancelled to obtain a refund and expected Easyjet to refund us. But a call to Easyjet today indicated that we should have used EDreams to request our refund in the first place.

Was told that they will refund money, but they charged me normal ticket price plus some $3.50 or some amount like that as extra charge or booking charge, thats the only amount i received but not actual ticket amount.

I had to cancel one of my flights. After the online cancellation I got an email that an agent would look into it 5 days before my flight was due. No one has looked into it yet and the flight was due this morning, so no refund for that.

The agent I dealt with (Machui) was very helpful and resolved my query.
What more could I want!
Well done
Working out that I could not do what I wanted to do through "manage my bookings" was a little confusing. But once I made the call, I got an excellent response.

eDreams customer service is the worst, cant speak to them. Our trip to Europe was cancelled due to Covid. We requested a refund which was processed 12th May, nothing done. We sent nearly 10 emails no response.
I will tell my family and fiends not to use eDreams, they are horrible to deal with.

My flights were cancelled by Qantas due to a Tasmanian State Government decision. I explained that I would like a full refund and Shashank's response was efficient, informative and friendly.