eDreams

Scam after scam. They got fined for misleading customers about its subscription pricing. They ACCC forced them to refund and they sent remediation program email to get refund via their remediation program on their website. But there no such of remediation program on their website. Their provided remediation email is also not a valid email. This is a scam company. How did our government allow them to scam our people in Australia ???

I am extremely dissatisfied with the way this subscription and cancellation process has been handled. I initially registered on the website in June in order to book a flight and paid the fee presented to me at that time. Shortly afterward, I noticed an additional charge of $10.99 that I was not expecting. I went back to the platform and completed… Read more

what I understood to be the cancellation process.

However, I later discovered that this did not actually cancel the subscription. In September, I was charged another $10.99.

When I realized this, I searched for a way to properly cancel the subscription and found that I had to call customer service. After approximately 30 minutes on the phone, I was told that an exception would be made to cancel my subscription, but that the most recent $10.99 charge would not be refunded.

As frustrating as that already was, I then discovered that I was charged approximately $90 for the phone call because the customer service number was international.

This is completely unacceptable. A subscription that can be created online should also be able to be clearly and easily canceled online. Requiring a customer to make an international phone call to properly cancel a recurring subscription—particularly when the online cancellation process gives the impression that the service has already been canceled—is unreasonable and extremely misleading.

I am now out approximately $90 simply for calling to cancel a $10.99 subscription, in addition to the subscription charge itself.

I am requesting that you review this situation and provide an appropriate resolution, including a refund of the most recent $10.99 subscription charge. I also strongly believe that the company should address its cancellation process so that other customers are not placed in the same situation.

I have documentation of the charges and the international call and can provide it if necessary.

I look forward to your prompt response and resolution.

THE WORST!!! I paid a flex ticket and was impossible to use, the app didnt alowed me, I called several times, sent emails and was impossible. To speak to a supervisor you have to wait 72 hs, Im still waiting for the call now, I dont know if they call you or is just another lie. The app tell me I can change my flight, the terms and conditions tell… Read more

me too but when I tried to change it said that was an error, that something went wrong and call center just said that doesnt apply and you have to pay a penalty and a new flight for 1116 Euros in my case. And for the same exact flight on google flights or My trip or other agencies is 352 Euros. On skyscanner start in 320 Euros. As you can see in the pics, in the email they said the change gonna cost me 1116 Euros and a new flight is more than 3 times less. I called several times to Copa Airlines too because edreams wasnt help me and they showed me that the ticket they bought from them was Economy Class, and told me that with that ticket you cannot make any change with out pay 200 dollars penalty and other charges, Copa Airlines told me that never was a flexiblle ticket and now I know why they dont help you or answer and talk to an supervisor is mission impossible, is because they dont pay a flexible ticket but charge you for that as you can see in all of my pictures and proofs. This agency is a scam. They just want your suscription and they steal from you.

Couldn’t check into hotel behind fire alarm being set off, which wasnt the problem me spending more money to sleep that had been spent not to bad but going through this particular third party worse nightmare 60 days later no refund ($250.00) had to do all leg work alone and every time I call they want me to explain again no notes on file, save… Read more

yourself a headache spend the extra not using third party. Only thing I learned going through eDreams. Ruben Zavala!

Charged me $100 for an annual fee i did not agree to!! Then blocked me when i inquired about it. Show details

May 2026: Booked a flight through eDreams and their Prime nonsense is enabled by default. If you're not careful or in a rush because the timer's running out, it's easy to click right past this because they make it look like you have to. That's what happened to me so I went back and read it, '15 day free trial cancel any time'. So I figured it… Read more

wasn't worth the headache of clicking back and risk losing my booking opportunity again (price had already gone up). I was gravely mistaken.

I did google search and found tons of nightmare complaints. Immediately checked account online via desktop... no option to cancel subscription. You can't delete your payment method either. I tried and it flatly tells you that you can't if you have an active Prime membership.

So I called the support number. I gave them a chance. I politely asked to cancel Prime as I don't want an ongoing subscription. She went into a spiel about how I got a discount on flight and hotel because I knowingly signed up for Prime--"terms and conditions" she called it. I said, OK but it's a free trial right? Your website says I can cancel during the trial so I want to cancel. She began the same spiel again so I stopped her.

Me: Hey I just want to cancel

Agent: I must read you the terms and conditions

Me: You already did.

Agent: I'm going to read them again

Me: Ok

After her spiel silence followed.

Agent: So? Are you there?

Me: Huh? Yes I'm still here

Agent: I need an answer from you

Me: Answer to what? You didn't ask a question. I just want to cancel.

Agent: Well you signed up and it was very clear

Me: Yes, it's very clear on your webbsite that I can cancel within the 15 day free-trial. That's what a free-trial means.

It went on like this with no progress and now we were yelling at each other so I asked for a supervisor. Of course she claimed there was none available. I pressed on, I wasn't letting this go. She finally got exasperated and asked me to hold. A min or two later she comes back and says the Prime plan has been cancelled, you'll get an e-mail confirmation and if you ever sign up again you'll be charged.

Now, the e-mail confirmation did arrive and it looks like the subscription was indeed cancelled. So I went to delete my payment method. A confirmation dialog now appears asking if I want to remove it. I click Yes. Nothing happens. Card is still there even after refreshing the page. Looks like I have to call in again...

As I'm sure you all know by now, do NOT use this company. You can fly for the same price through a different site/agent. Their Prime "discount" is a scam which in fact does not save you any money; quite the opposite, it is designed to give the illusion of a discount (aformentioned nonsense fee) as well as hook you into ongoing subscription payments. You will have a fight on your hands to get out of it but at least it is possible. If you don't believe me just to a quick google search to verify what I'm saying.

Scam scam sacmmmmmm I had a very disappointing experience with eDreams. I booked a flight from Canberra to Melbourne through eDreams, but the boarding pass they sent me was invalid. When I arrived at the airport, the staff informed me that I could not board the plane because the boarding pass was not valid in the system. Due to this issue, I… Read more

was forced to book another last-minute flight at my own expense in order to travel to Melbourne. It caused a lot of stress, inconvenience, and extra cost.

We contacted Jetstar Airways directly, and they confirmed that the refund had already been processed back to eDreams and that it would normally take around 7 days. However, it has now been almost 2 months and I still have not received my refund.

I have sent multiple emails to eDreams, but they rarely respond and have not properly resolved the issue. Customer service has been extremely disappointing.

I would not recommend booking through eDreams based on my experience.

Every single time I pick a flight on their page, they change the price to be several thousand dollars higher! On different days, different flights! I’m surprised it’s legal. It’ll say, “Oops, the airline changed the price.” But when you look for the flight again, they offer it cheaper once again and change it when you go to book it. Show details

Very poor services. I had booked a ticket once and somehow I had subscribed to it without knowing, but surprising thing was never received any email or any other correspondence regarding the subscription. And I had been paying $16.50 since Jan2026. And when I finally realised and cancelled the subscription it says it’s been cancelled but I will… Read more

still pay till Jan 2027. So I had to call the customer service, the guy who answered was sitting in Delhi, India. He finally managed to get the permission to cancel it so that I have no charges but explaining to him was a painful process. Even after I told him repeatedly that the subscription happened without my knowledge, and I have not and will not use the services anytime soon as I don’t have plans of travelling in the near future. He kept telling me that I had the chance to cancel before the trail period. If I didn’t know that I have subscribed then how should I know when the trail ended. I was expecting some refund but nope.

e-Dreams website. It’s a total scam. Don’t even think about using your credit card there – they slap fake discounts everywhere and then charge you way more than you signed up for. The site’s as secure as a sieve, so your info’s up for grabs. Seriously, steer well clear unless you wanna get ripped off and lose your hard-earned cash. Don’t be a mug, this place is a straight-up money thief Show details

Misleading practices + broken refund promise I had an extremely frustrating experience with eDreams, and I would strongly advise others to be very careful. I was charged €99 for the automatic renewal of their “Prime” subscription after a free trial. During the trial period, I actually tried to cancel, but their website explicitly suggested… Read more

keeping the subscription active until after my trip to “benefit from the perks.” This is clearly designed to make users forget to cancel — a very questionable practice.

After being charged, I immediately contacted support (March 16) explaining the situation. To their credit, they replied the same day confirming that a full refund (€99.99) had been initiated and would be processed within 72 hours.

However, that’s where the good part ends.

The 72 hours passed — no refund.

Since then: • March 22 — I asked for an update → ignored • March 23 — Follow-up → ignored • March 24 — Contacted again via their web portal → ignored • March 25 — Still no reply, no refund, no explanation

So not only do they use misleading tactics to push subscriptions, but they also: • Make promises about refunds that are not respected • Completely ignore customers once the issue is “closed” on their side • Provide zero transparency or accountability

At this point, it feels like they just say “refund initiated” to get rid of complaints, without actually following through.

This is unacceptable, especially for a company operating in the EU, where consumer protection laws clearly require transparency and fair practices.

Conclusion: Misleading subscription flow + false refund promises + nonexistent customer support = absolutely not trustworthy.

Avoid at all costs!! if you don’t want to waste your money and time. Feels like an absolute scam.

Stay far from the app and from them. They get money without my consent and I can not delete the membership from the app even though the said I can not do. They gave me a number to contact and after 12 minutes waiting for someone to help me I had to hung out due to all my credit was almost finished. No one helped me and soon they will get other money if I can not manage to delete the account! It is unbelievable, no acceptable!! Show details

Do NOT use under any circumstances. I booked a flight two months ago and followed instructions clearly, reading fine print. They nonetheless charged me a monthly “subscription” for $16/month. AI customer service over phone, no human answers after 30 mins. Reported their ILLEGAL transactions to MasterCard and Commonwealth Bank for refund. DO NOT USE, not now, not ever. (February 2026) Show details

Beware its $13.99 scam Scam. I did book a ticket from them they kept charging me $13.99 every month i never signed up for subscription, called them many times on hold long hours and messages to cancel this, they still charging me its biggest scam never give them card details.scam scam Once you put your card details you never gonna delete it the save it you can not delete. You can not delete account either beware.

Unauthorized eDreams Prime charge of $89.99 after a 2023 booking I booked a flight with eDreams in June 2023 (Cairo → Sharm el-Sheikh) and never knowingly subscribed to any paid “Prime” membership. I only used the service once, and there were no renewal charges in 2024 or 2025. Unexpectedly, in 2026, eDreams charged me $89.99 USD for a “Prime… Read more

renewal” I never agreed to. I have contacted customer service several times, but they keep refusing a refund, citing company “policy.” This charge is clearly unauthorized, and I have now filed a formal complaint with consumer-protection authorities. I hope eDreams will review my case seriously and process the refund as soon as possible.