EKO 4K Ultra HD Android TV Series Questions & Answers
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My EKO 4K tv got no picture but got sound
Unfortunately Eva once the picture goes it’s US. I assume you’ve checked everything and turned it off at the power outlet etc. they are rubbish if you get 2 years out of it your lucky.
Hi Eva,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Hi My tv is only two years old and suddenly the screen has gone black and there is no sound.
Hi Ali, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Have tried this, did not fix it.
Hi Ali M,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Screen goes black
Hi Jules, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
I just want to watch free to air TV. how do I set the TV up just for that. ? note ; running off a 12 volt caravan set up..
Hi Steve, To better assist you, please send us back the following details to info@ayonz.com: • Model number (Located on the front page of the manual/located on the sticker/label at the back of the product/located on the box): • Serial number (It’s an AGL-based alphanumeric code that is located ONLY on the box or the sticker/label at the back of the unit.): EX: AGL 123 456
Thank you.
Throw the Eko Tv in the bin, I can't even get support for mine.... rubbish product, should have stayed with my trusted brand
Can i get legs for a 55" 4K Ultra Android TV model K55OUSG
Hi Davy,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I'm currently I sing my phone as a remote for my eko TV but wifi gone out from TV and now cant pair with phone remote as TV has no wifi Need somehow to connect TV OT wifi
Hi Peter,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I keep receiving errors when I go into Kayo. Error message is - Unknown encrypted error - I have tried everything to fix the problem but nothing works, can you please help
Apparently Kayo is not compatible with this TV. I found the TV absolutely rubbish. Customer support was extremely unhelpful. Binned it & got another brand.
Hi n.fitzy,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
my Eko won’t work, says storage disk full, we tried everything recommended online and nothing is working just black screen flashing with storage full
Hi MS A, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Eko tv sound works but no picture
Hi Adam, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Just brought a 70inch 4k ultra smart tv eko and I can't get further then a flashing colour screen???
Hi Aaron W, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
My dad has dementia and we want him to be able to turn the tv on and live tv play. He cannot navigate the remote arrows to get to live tv is there a way we can do this please?
Hi Amanda,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Just trying to setup fetch control unit but need 4 digit code for the fetch control.
Hi Stephen,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Why does my tv keep turning off and on randomly
Hi Luke, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
What’s the code for a universal remote please
Hi Amy C,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Google tv has no live pictures only sound but the apps have picture but when I choose a program screen goes off and I get technical issue retry
Hi Tony W, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
How do I fix the black screen? The TV has sound but no picture whatsoever
Hi Jessika T,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Horizontal lines and flashing
Yea and gets worse the longer it’s on eko is in contact tho so hopefully I get mine sorted
Hi Helen, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Why is my Tv screen is just multi coloured lines.
Hi Tina P, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Just using mine and a white dot in the corner came up and lines all over my screen and looks permenant as the dot it started at has made a bubble on the screen as well and just out of warranty
Hi Ray J,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I emailed it to you guys but here it is again Sn#AGL15050632 Mod#K700usg
Hi We just purchased a K5OUSW3 model EKO tv and cannot auto tune channels or even manual tune channels. We have reset the tv already and still cannot download channels. His has been the only tv EVER to not be able to just plug in antenna cable and have it work immediately.
Hi Krstyna,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
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