EKO 4K Ultra HD Android TV Series Questions & Answers
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Can i get legs for a 55" 4K Ultra Android TV model K55OUSG
Hi Davy,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I'm currently I sing my phone as a remote for my eko TV but wifi gone out from TV and now cant pair with phone remote as TV has no wifi Need somehow to connect TV OT wifi
Hi Peter,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I keep receiving errors when I go into Kayo. Error message is - Unknown encrypted error - I have tried everything to fix the problem but nothing works, can you please help
Apparently Kayo is not compatible with this TV. I found the TV absolutely rubbish. Customer support was extremely unhelpful. Binned it & got another brand.
Hi n.fitzy,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
my Eko won’t work, says storage disk full, we tried everything recommended online and nothing is working just black screen flashing with storage full
Hi MS A, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Eko tv sound works but no picture
Hi Adam, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Just brought a 70inch 4k ultra smart tv eko and I can't get further then a flashing colour screen???
Hi Aaron W, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
My dad has dementia and we want him to be able to turn the tv on and live tv play. He cannot navigate the remote arrows to get to live tv is there a way we can do this please?
Hi Amanda,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Just trying to setup fetch control unit but need 4 digit code for the fetch control.
Hi Stephen,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Why does my tv keep turning off and on randomly
Hi Luke, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
What’s the code for a universal remote please
Hi Amy C,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Google tv has no live pictures only sound but the apps have picture but when I choose a program screen goes off and I get technical issue retry
Hi Tony W, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
How do I fix the black screen? The TV has sound but no picture whatsoever
Hi Jessika T,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Horizontal lines and flashing
Yea and gets worse the longer it’s on eko is in contact tho so hopefully I get mine sorted
Hi Helen, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Why is my Tv screen is just multi coloured lines.
Hi Tina P, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Just using mine and a white dot in the corner came up and lines all over my screen and looks permenant as the dot it started at has made a bubble on the screen as well and just out of warranty
Hi Ray J,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I emailed it to you guys but here it is again Sn#AGL15050632 Mod#K700usg
Hi We just purchased a K5OUSW3 model EKO tv and cannot auto tune channels or even manual tune channels. We have reset the tv already and still cannot download channels. His has been the only tv EVER to not be able to just plug in antenna cable and have it work immediately.
Hi Krstyna,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Tv speakers don’t seem to be very loud that I have to turn it up nearly full or connect my speaker to it how do I fix it
Hi RachP93, May you please follow the steps below? To access SOUND SETTINGS menu, 1. Select SETTING icon via the HOME screen. 2. Select “Device Preferences” 3. Then go down and select “SOUND” 4. Select "Sound style" and try to select from the options.
If the same issue still persists. Select "Reset to default" on the sound settings
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
On my EKO tv my sound does not work, however when I plug a headset in on my PlayStation controller J can hear through that. Just wondering how to fix that?
We had a similar problem with ours at the start, and I can’t remember how we fixed it.. I think we just unplugged everything and tried to set it up again. It works perfectly fine for us now. I’m so sorry I can’t remember the exact way we fixed it. Contact the support team if you get stuck, good luck
Hi Logan B. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
I have a 40 inch model AGL 0858 0280. I recently moved house and Had to reset tv. However, I cannot get the language to change to English.... And I don't understand any other language. Pls. advise if someone knows how to fix. Remembering that the menu displays all other languagues but ENGLISH.....Help////
Hi Phillip,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
My EKO 75inch Andriod TV has 4 hdmi ports but can only see 3 underneath TV. Where is the 4th port?
Hi Sherie,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
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