8 questions from our users
Hi, my Telstra tv streaming box is connected by hdmi but the tv is showing up no signal. Telstra tv box works fine on a different tv. I have tried all 3 hdmi ports but there is no signal. Tv is brand new.
Please make sure that the HDMi cable used is 2.1 high speed cable
I've had this TV for 5 months, however recently the eko logo that appears when turning on the tv now faintly flickers in the background when watching regular channels on the TV. This is incredubly distracting when trying to watch TV - can you please advise how to fix this?
Please email us on email@example.com so we can organise a tech to come out and check it out
I have emailed but still haven't had a response back even though it's been over 3 weeks. The issue is even worse now - when turning on there are lines which appear all across the screen to the point that you can't see the image on the screen at all.
Could I have your email address so i can locate your email to us so we can help you
Hi, I have just purchased an android 65inch TV and have had it for 2 days. Last night I turned it off when going to bed and this morning it won't turn back on. I have tried using the buttons on TV, unplugging TV ect but still won't work please help!
Hi! I’ve recently just moved into a new house and my Eko tv isn’t allowing me to search channels when I scroll through settings it goes straight past channels
We recommend you go to settings and do a factory reset
Through the setup after the reset , it will prompt you to scan the channels
My tv connected to internet won't load Netflix or prime. Done a speed test through Netflix and got all green ticks. But still won't load. Tried a factory reset and tried resetting the app. Tried switching from wifi to cable. Also have to hard restart the tv every time I want to change HDMI input? Why? Doesn't seem like a very smart "smart TV"
Sorry for this , but it could be a firmware error , please email us on firstname.lastname@example.org so we can arrange for a tech to come out
Bought the 65" EKO Smart tv from big W today but can't see to cast to it from my google phone.
Both tv and phone are on the same wi-fi network but my phone doesn't have the tv as an option to cast to. How do we do this?
You need to use screencast function on the tv
I do. I go into the cast option (green image of tv with phone + wifi signal coming off it), from here it says ready for connection with adapter name and adapter ID. But when I go to my phone to cast it doesn't come up as an option, only my Chromecast will come up that's setup on another tv.
This seem strange , I am not familiar with the google phone
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