EKO 4K Ultra HD Smart webOS TV K750USN (75") Questions & Answers
VerifiedMPN: K750USN
Purchased EKO 4K 75" from big w 2 days old it just turned off & wont turn back on. Tried all resets, just keeps coming on black screen with red light on tv blue light comes on when trying 2 turn on then straight back 2 red light. Anyone having same problem?? How do i fix the problem its 2days old for fark sake??
It sounds like a hardware issue. I suggest to not bothering with EKO's non-existent support and ask for a refund, as I've also previously had a similar screen issue that was never resolved or addressed and had to throw out my unit.
Hi Logan,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Have had the same issue as another person here Loved the 75" TV but 2 nights ago stopped working. Went to turn on in the morning, the standby button flashes 3 times and tv sounds comes on but we have a black screen. Double checking cords weve done the switch off and on switch off hold power button down trying to reset etc still no good still doesn’t work. had it switched off overnight still no good. We dont know what to do we purchased 11th July 2022 so just over 2 years old. We’re back to using our 7year old Hisense 65" tv which is quite a let down.
Hi Nat Harrison, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
No backlight with only a very faint picture when viewed with a torch. S/N agl07620269. Only a couple of years old.
Hi Damien,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
My tv all of u sudden went black. I can turn it off and turn it back on and the screen will turn on and instantly turn off. Tried unplugging and draining the power
Hi Starwars,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Can the screen on a 75" tv be replaced?
Hi Cheryle N.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I have a watermark appear on my 32" kogan tv today how do i delete?
Hi Paul H.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Brand new 75" tv picked up today brought home waited an hour then plugged in red light came on and that's as far as it went won't turn on at all
Hi Brendon,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
I have a flashing white red green blue black light and my remote isn’t working, it’s on a 75” eko tv
May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
I recently bought a 75 in 4k ultra hd tv, when watching a movie the black lines at the top/ bottom seem gray not really black, when the movie has dark scenes it is difficult to make out what is happening. This doesn't happen with my other tv. Is this a tv issue or can it be resolved with troubleshooting??
Hi Eamonn kelly, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
I recently bought the 75inch 4k ultra hd TV, when I'm using it, the black is not sharp like my other TV, it's more grey. When im watching a movie and it's dark it is very hard to see what's going on. Is this a TV issue or can it be resolved???
Hi Eamonn Kelly, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Where can I get a replacement remote control for my 75" eko TV or a universal one for it
Hi Edward Booth,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
We were watching tv last night. Turned the TV off with the remote. Then today the red lights got has disappeared and the TV won’t come on.
Hi Ngaire,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Did you get a fix for this as weve just had the same issue
Remove watermark from my tv
Hi Deb B. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Who do I remove this watermark
Hi Jamie S. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
How to remove watermark
Hi Barry f.,
To better assist you with the product, please email us at info@ayonz.com with your contact details and serial number.
Thank you
Why is my smart tv asking me to contact mediated to remove a watermark
Hi Amy Lee,
To better assist you with the product, please email us at info@ayonz.com with your contact details and serial number.
Thank you
I need a new remote
Hi Sheila B.
To better assist you with the product, please email us at info@ayonz.com with your contact details and serial number.
Thank you
Message on tv comes up saying: in order to remove this watermark contact MediaTek Inc
Hi
Please go to menu then settings then select factory reset
I have a watermark on my screen is his contact mediatek please help me I wanted off my TV
Hi Peta M.
To better assist you, please email us at info@ayonz.com with your contact details and serial number for us to organise a repair for the tv.
Thank you
How do I remove your watermark from my TV pls
Peter, I saw other questions like yours, with the answer below.
Hi how do I remove watermark on my screen
Hi Dianne, May you please try the troubleshooting steps below? (Kindly select the most suitable reset for your tv). IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
Thank you
How do I remove your watermark from my TV pls. Why is it there ?
Please go to settings and do a reset
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