Electrolux 681L French Door EHE6899 Series

This one has been OK. Good. It does make weird sounds and the exterior coating has failed absurdly. Maybe better than the last. It replaced an old Australian made Westinghouse one that literally dropped the ice maker front due to rust. It did very well so, ultimately, no complaints after 16 years. The internal space is great. Extra drawer is,… Read more

legitimately, wonderful. It fits so much. Thoroughly researched at the time and the pickings are slim now. Electrolux do so much rebadging nowadays. They still actually make these fridges. It came down to this or Fisher and Paykel (i.e: Haier with a rebadge). And I’d never go near F&P again.

Also, very conscious that, in dishwasher land Electrolux went to cheap imports from Turkey and are now selling Midea Chinese units under the Westinghouse brand in Australia. So was glad to find this one is actually made by Electrolux.

I don’t really know if it will last as a fridge but the pickings are slim nowadays. In the here and now it’s great. As stated, exterior dark paint is already failing . It does keep chucking ice and seems a swift cut quality wise above the rest.

Bitterly disappointed that Electrolux is churning towards the bottom with some of their other brands. This still seems to be Electrolux quality. The same fridge can be had as a Westinghouse, the same brand can be had as an Aussie made oven: try buying a replacement for a dishwasher and, with Dishlex reliability (sigh) now gone and AEG not getting traction (you’d surely go Miele for a few bucks more at the price point), then this fridge stacks up in the space for what we paid.

Electrolux need to sort their branding in Australia. We used to rely on this brand and their family brands. Seeing some of their rebadged products has really put me off them. The fridge may be an exception. Time will tell! It was this or an LG.

We bought this fridge just over 4 years ago for over $3.5K and have had to replace already. The looks and capacity were great but we’ve always had issues with it. Wifi never worked - didn’t care, not an important feature to us, but the middle “flex” drawer continually malfunctioned, spontaneously changing from Chill to Freeze mode, ruining a… Read more

drawer full of food/drinks.

Stopped working completely at Christmas- Electrolux had no technicians available until new year. Got a 3rd party repair technician around and he said it was the control panel which was blackened. I bought and replaced that, but didn’t fix the issue. Waited another 2 weeks for Electrolux tech - he took one look and decided it was ‘unrepairable’. Electrolux offered a whole $80 discount off rrp on a replacement. Declined and went with LG instead. No wonder our land fill is out of control. 4 years for this price is unacceptable and will our last purchase of an Electrolux - supposedly a premium euro brand!

I need a question answered – Has anyone have their Electrolux EHE6899BA fridge door opening against a wall and if so how close is the fridge to the wall. I would love to purchase this fridge, but it will be 56mm from the wall on the left side of the fridge

Excellent value, quality and lots of space – Looks amazing, huge space inside, excellent internal design. Quiet motor, can hardly hear it. Before I purchased I looked at these reviews and some mentioned the fridge is noisy. So I listened to it in the shop and I couldn't hear it. We are very please with it and wish we had purchased it sooner. Show details

I purchased the fridge freezer with ice maker at end of June 2025. It worked well and I was very happy with it while it functioned as a fridge and freezer. By early November all freezing and flexi draw functions had failed, but the fridge still worked to keep contents cool. By early December the cooling function had also failed, so the 5 month old… Read more

fridge was then totally useless. I contacted Electrolux in November via the retailing agency when the freezing function failed, and a service technician arrived 24 days later, looked at the fridge for a minute, and said the fridge would have to be replaced. Electrolux contacted me 4 days later, and it will be the first week in March 2026 before the fridge can be replaced with the same model. Luckily I have some small, older, and reliable brand fridge freezers (20yo Samsung, 10yo Haier, and 30yo Engel) that can do the job that a new and great looking Electrolux cannot. Let's hope that Electrolux can sort out its production and quality assurance issues ASAP, certainly well before March next year! Best advice is to read plenty of product reviews before choosing to buy. If choosing Electrolux, it may be best to keep an old back-up fridge freezer and beer fridge in the garage just in case!

Will never purchase anything from Electrolux again – If I could give Electrolux zero stars, I would. After owning this fridge for just 2.5 years, the freezer failed the day before Christmas Eve—at the worst possible time. Electrolux's response? The earliest they could send a technician was December 31st. Things went from bad to worse when the fridge also failed on Boxing Day, forcing us to throw… Read more

away over $400 worth of food.

When the tech finally arrived on the 31st, they replaced the control panel, shrugged, and left, saying to call back if it didn’t work after six hours. Surprise, surprise—it didn’t. But Electrolux was conveniently closed until the new year, leaving us stranded without a functioning fridge for days.

Thankfully, Harvey Norman (where we purchased the fridge) stepped in to handle the mess Electrolux created. Their service was stellar—unlike Electrolux’s. The same tech came back, only to reveal the compressor had failed. Why this wasn’t diagnosed on the first visit is beyond me. Electrolux’s negligence left us without a fridge for nine days, and their “customer service” was an exercise in frustration.

I requested a store credit instead of a replacement fridge, they claimed it would take another two business days to process—on a Friday, no less. Fed up, I turned back to Harvey Norman, who sorted it out and arranged for a new fridge (NOT Electrolux) to be delivered the next day.

Electrolux’s customer service is abysmal, their products are unreliable, and their wait times for technicians are unacceptable. A fridge that costs this much shouldn’t fail after 2.5 years. I will NEVER buy another Electrolux product and would strongly advise anyone reading this to steer clear. They don’t deserve your money—or your patience.

Flawed design, Electrolux knows it, Will fail just of of warranty – We got this fridge as a selection in our house since early 2019. The fridge has functioned fine until October 2024 when all the lights on the water/ice dispenser control panel started flashing and beeping. The panel was not responsive at all, the fridge had disconnected from wifi, and it would also beep as if the door was open when it was not. The… Read more

fridge and freezer were still holding temperature and the inside control panel was still working at this point

I called Electrolux and once I have them the serial number they were very happy that the fridge was out of warranty, and they could not send out a technician for a couple of months. They told me the fridge may stop functioning in that time and since the fridge is out of warranty I should buy a new fridge.

I got a local authorized Electrolux repair company to take a look and they said they were getting no error codes from the fridge at all, but the compressor seemed fine and the fridge was functional. They suspected the main computer board was at fault so they replaced that, but no luck, same thing, but with the new computer board the fridge stopped working completely. Even putting the old computer board back in, the fridge still would not start the compressor. Then then thought it was a power supply issue but again same thing, even with a third computer board. By this point it was now mid December 2024 and we'd borrowed another fridge. We gave up and bought a new fridge. The repair place was good and didn't charge us anything on top of their initial call out fee. They called back about a week later and said there is a design flaw this this fridge where wiring inside the door can short, and this damages the main computer board. The two new computer boards they'd put in our fridge were destroyed. Our fridge was not economical to repair.

Electrolux were so happy that our fridge had an issue and was out of warranty. I'm so happy I will never buy an Electrolux product ever again.

Fridge breaks down 1 week before warranty expires – Fridge breaks down 1 week before the 2 year warranty ends. Electrolux is absolutely terrible when I need a service call, the guy comes out, quickly fixes a hose in my fridge, then sits in his car out the front of my house and lets 30-45 mins to kill time of Electrolux, that’s time theft in my opinion. Then we call Electrolux to come out a second… Read more

time and they say they’ll come out in 3 days, even though I explained to them this is urgent my fridge is still leaking and the freezer isn’t freezing and I’m losing food because of it, then yesterday the booking was then canceled on me. Now it’s been 4 days since my second call and complaint, all my food has defrosted by now and lost all that stored food in my freezer. They also tried to scam me by saying the fridge was purchased on 1/1/2021 so out of warranty, THIS IS A LIE!!! I got a reprint of my receipt from Good guys and I purchased that fridge on 26/8/2022 so it had been just under the 2 year manufacturers warranty. Absolute scammers, don’t buy their fridges, spent $4,022 on this Electrolux fridge to only last 2 years, what a rip off!!

Disappointing product - had higher expectations – This fridge was purchased Dec 2019 and I would not recommend this fridge to anyone. It's expensive for the quality - overall, a very disappointing product from a once well regarded brand.. The doors don't align properly and there is constant condensation around the doors, door seals and inside the fridge. The fridge alarm seems to have a mind of… Read more

its own and continually beeps. The drawer changes it's settings at will and has spoiled food and frozen drinks. I would expect an Electrolux fridge to last for more than 4 and a half years..

Warning - don’t buy this fridge – We bought this fridge in July 2020 (when the reviews were actually pretty good - nobody had spent enough time with it yet I guess). It worked well for about two years (funnily enough that’s the warranty period) but over the last year we have had the following issues: 1. Constant beeping and condensation with the flex space drawer. It would… Read more

randomly change settings - including switching over to freezing and spoiling much of the food. As a result we had to replace the flip rail and the display unit on the flex drawer (this had been fried due to the condensation) 2. Despite this repair the condensation continued and we have had to replace the left hand door and the main PCB

Despite this the condensation issue continues. We contacted Electrolux who said as we were out of warranty they would need to charge us for the repair and couldn’t do the repairs until 3 weeks later.

We found an independent repair company who would do the repairs immediately at a much more reasonable cost (although nobody misses you in the fridge repair business). The repair guy say that this is a very common issue with this fridge at the 3 year mark. It is getting to the point where we would need to invest so much in the repairs that we may as well get a new fridge.

So a warning to anyone considering this fridge - we paid $3.4K for it and the repairs have cost us $1.2k with no end in sight. Electrolux shouldn’t be still selling this fridge and I would caution you not to buy it.

DO NOT BUY THIS FRIDGE TERRIBLE WASTE OF MONEY! – We bought this fridge in 2019 and have had problem after problem after problem. The crisper and meat drawers broke with in the first few months and are not covered by warranty. Both doors were replaced due to them not closing correctly. After replacement they have never been flush with each other. Ice machine has rusted and the electronic control… Read more

unit has failed leaving the ice machine useless. The fridge has started freezing all food and the middle drawer is now not cooling. The noise of it is enough to wake up a household. It vibrates the whole house. The customer service is next to useless and basically non existent. We payed over $4500 for this in 2019 and are now looking for a new fridge in feb 2024. I can not believe that electrolux are still selling this model in the shops... Absolutely terrible product!!!

Freezing veggie drawers – Has anyone had the issue of the veggie drawers freezing everything? I have changed the fridge setting to 7 and it’s still freezing, I have nowhere to put my veg or they are ruined straight away Show details

Overall a good product but as noted by may falls short in many aspects – Purchased in 2021 from Appliance Online after our Samsung finally succumbed to its design fault that saw the fridge fill up with water which ironically is now happening with the Electrolux. We had the same issue with the Electrolux as many reported where the water dispenser failed but as a retired radio communications technician with 50 years of… Read more

experience in electronics, I was able to diagnose the issue and called for warranty support which was prompt, and the tech replaced the faulty solenoid, and the issue has remained fixed so far. The current issue started when the fridge started emitting a constant clicking noise and then a loud ticking noise that sounded like a fan scaping on a build-up of ice (this was the same noise the Samsung made before the fan expired and it too filled the bottom drawer with water). We now have the same as reported by others, water dripping down into the middle slide-out draw has soaked the content and requires constant dying out of the bin. Our fridge is still under warranty so we will lodge a claim and hopefully have the same response as our first warranty claim. Overall, my wife and I like the product and are happy with its performance as a fridge, and given that all electrical products that incorporate electronic controls are prone to issues that can and do affect user satisfaction, we are not surprised that we have encountered the issue we have. If Electrolux was serious about maintaining its reputation by looking after customers who have spent significant money to buy its products, the company would look at the comments made and make a real effort (not provide lip service) and move to resolve them quickly and if needed proactively contact registered buyers and provide fixes for known issues before the users have the same negative experiences and design issues as listed following. That said, it may be that Electrolux does not care about customer reviews or its reputation. As I write this review our Electrolux is intermittently making the fan grinding noise in the background which is my cue to go and drain the middle drawer of water!

Total melon – Stuffed up while still under warranty, got Electrolux to fix it, then they wanted to bill me over $600 to fix it.. I refused, but now 4 mnths ice machine doesn’t work and middle draw is freezing drinks. Biggest waste of money