Electrolux 681L French Door EHE6899BA (Dark Stainless Steel)

This one has been OK. Good. It does make weird sounds and the exterior coating has failed absurdly. Maybe better than the last. It replaced an old Australian made Westinghouse one that literally dropped the ice maker front due to rust. It did very well so, ultimately, no complaints after 16 years. The internal space is great. Extra drawer is,… Read more

legitimately, wonderful. It fits so much. Thoroughly researched at the time and the pickings are slim now. Electrolux do so much rebadging nowadays. They still actually make these fridges. It came down to this or Fisher and Paykel (i.e: Haier with a rebadge). And I’d never go near F&P again.

Also, very conscious that, in dishwasher land Electrolux went to cheap imports from Turkey and are now selling Midea Chinese units under the Westinghouse brand in Australia. So was glad to find this one is actually made by Electrolux.

I don’t really know if it will last as a fridge but the pickings are slim nowadays. In the here and now it’s great. As stated, exterior dark paint is already failing . It does keep chucking ice and seems a swift cut quality wise above the rest.

Bitterly disappointed that Electrolux is churning towards the bottom with some of their other brands. This still seems to be Electrolux quality. The same fridge can be had as a Westinghouse, the same brand can be had as an Aussie made oven: try buying a replacement for a dishwasher and, with Dishlex reliability (sigh) now gone and AEG not getting traction (you’d surely go Miele for a few bucks more at the price point), then this fridge stacks up in the space for what we paid.

Electrolux need to sort their branding in Australia. We used to rely on this brand and their family brands. Seeing some of their rebadged products has really put me off them. The fridge may be an exception. Time will tell! It was this or an LG.

We bought this fridge just over 4 years ago for over $3.5K and have had to replace already. The looks and capacity were great but we’ve always had issues with it. Wifi never worked - didn’t care, not an important feature to us, but the middle “flex” drawer continually malfunctioned, spontaneously changing from Chill to Freeze mode, ruining a… Read more

drawer full of food/drinks.

Stopped working completely at Christmas- Electrolux had no technicians available until new year. Got a 3rd party repair technician around and he said it was the control panel which was blackened. I bought and replaced that, but didn’t fix the issue. Waited another 2 weeks for Electrolux tech - he took one look and decided it was ‘unrepairable’. Electrolux offered a whole $80 discount off rrp on a replacement. Declined and went with LG instead. No wonder our land fill is out of control. 4 years for this price is unacceptable and will our last purchase of an Electrolux - supposedly a premium euro brand!

I need a question answered – Has anyone have their Electrolux EHE6899BA fridge door opening against a wall and if so how close is the fridge to the wall. I would love to purchase this fridge, but it will be 56mm from the wall on the left side of the fridge

Thumbs up Electrolux ! – Had a leakage problem with the water dispenser. 1 call to Electrolux, no issues, sent the Tech out within 2 days. Fixed the issue, no cost. All good - that’s service and support ! Show details

Will never purchase anything from Electrolux again – If I could give Electrolux zero stars, I would. After owning this fridge for just 2.5 years, the freezer failed the day before Christmas Eve—at the worst possible time. Electrolux's response? The earliest they could send a technician was December 31st. Things went from bad to worse when the fridge also failed on Boxing Day, forcing us to throw… Read more

away over $400 worth of food.

When the tech finally arrived on the 31st, they replaced the control panel, shrugged, and left, saying to call back if it didn’t work after six hours. Surprise, surprise—it didn’t. But Electrolux was conveniently closed until the new year, leaving us stranded without a functioning fridge for days.

Thankfully, Harvey Norman (where we purchased the fridge) stepped in to handle the mess Electrolux created. Their service was stellar—unlike Electrolux’s. The same tech came back, only to reveal the compressor had failed. Why this wasn’t diagnosed on the first visit is beyond me. Electrolux’s negligence left us without a fridge for nine days, and their “customer service” was an exercise in frustration.

I requested a store credit instead of a replacement fridge, they claimed it would take another two business days to process—on a Friday, no less. Fed up, I turned back to Harvey Norman, who sorted it out and arranged for a new fridge (NOT Electrolux) to be delivered the next day.

Electrolux’s customer service is abysmal, their products are unreliable, and their wait times for technicians are unacceptable. A fridge that costs this much shouldn’t fail after 2.5 years. I will NEVER buy another Electrolux product and would strongly advise anyone reading this to steer clear. They don’t deserve your money—or your patience.

Fridge breaks down 1 week before warranty expires – Fridge breaks down 1 week before the 2 year warranty ends. Electrolux is absolutely terrible when I need a service call, the guy comes out, quickly fixes a hose in my fridge, then sits in his car out the front of my house and lets 30-45 mins to kill time of Electrolux, that’s time theft in my opinion. Then we call Electrolux to come out a second… Read more

time and they say they’ll come out in 3 days, even though I explained to them this is urgent my fridge is still leaking and the freezer isn’t freezing and I’m losing food because of it, then yesterday the booking was then canceled on me. Now it’s been 4 days since my second call and complaint, all my food has defrosted by now and lost all that stored food in my freezer. They also tried to scam me by saying the fridge was purchased on 1/1/2021 so out of warranty, THIS IS A LIE!!! I got a reprint of my receipt from Good guys and I purchased that fridge on 26/8/2022 so it had been just under the 2 year manufacturers warranty. Absolute scammers, don’t buy their fridges, spent $4,022 on this Electrolux fridge to only last 2 years, what a rip off!!

Disappointing product - had higher expectations – This fridge was purchased Dec 2019 and I would not recommend this fridge to anyone. It's expensive for the quality - overall, a very disappointing product from a once well regarded brand.. The doors don't align properly and there is constant condensation around the doors, door seals and inside the fridge. The fridge alarm seems to have a mind of… Read more

its own and continually beeps. The drawer changes it's settings at will and has spoiled food and frozen drinks. I would expect an Electrolux fridge to last for more than 4 and a half years..

DO NOT BUY THIS FRIDGE TERRIBLE WASTE OF MONEY! – We bought this fridge in 2019 and have had problem after problem after problem. The crisper and meat drawers broke with in the first few months and are not covered by warranty. Both doors were replaced due to them not closing correctly. After replacement they have never been flush with each other. Ice machine has rusted and the electronic control… Read more

unit has failed leaving the ice machine useless. The fridge has started freezing all food and the middle drawer is now not cooling. The noise of it is enough to wake up a household. It vibrates the whole house. The customer service is next to useless and basically non existent. We payed over $4500 for this in 2019 and are now looking for a new fridge in feb 2024. I can not believe that electrolux are still selling this model in the shops... Absolutely terrible product!!!

Freezing veggie drawers – Has anyone had the issue of the veggie drawers freezing everything? I have changed the fridge setting to 7 and it’s still freezing, I have nowhere to put my veg or they are ruined straight away Show details

Overall a good product but as noted by may falls short in many aspects – Purchased in 2021 from Appliance Online after our Samsung finally succumbed to its design fault that saw the fridge fill up with water which ironically is now happening with the Electrolux. We had the same issue with the Electrolux as many reported where the water dispenser failed but as a retired radio communications technician with 50 years of… Read more

experience in electronics, I was able to diagnose the issue and called for warranty support which was prompt, and the tech replaced the faulty solenoid, and the issue has remained fixed so far. The current issue started when the fridge started emitting a constant clicking noise and then a loud ticking noise that sounded like a fan scaping on a build-up of ice (this was the same noise the Samsung made before the fan expired and it too filled the bottom drawer with water). We now have the same as reported by others, water dripping down into the middle slide-out draw has soaked the content and requires constant dying out of the bin. Our fridge is still under warranty so we will lodge a claim and hopefully have the same response as our first warranty claim. Overall, my wife and I like the product and are happy with its performance as a fridge, and given that all electrical products that incorporate electronic controls are prone to issues that can and do affect user satisfaction, we are not surprised that we have encountered the issue we have. If Electrolux was serious about maintaining its reputation by looking after customers who have spent significant money to buy its products, the company would look at the comments made and make a real effort (not provide lip service) and move to resolve them quickly and if needed proactively contact registered buyers and provide fixes for known issues before the users have the same negative experiences and design issues as listed following. That said, it may be that Electrolux does not care about customer reviews or its reputation. As I write this review our Electrolux is intermittently making the fan grinding noise in the background which is my cue to go and drain the middle drawer of water!

Total melon – Stuffed up while still under warranty, got Electrolux to fix it, then they wanted to bill me over $600 to fix it.. I refused, but now 4 mnths ice machine doesn’t work and middle draw is freezing drinks. Biggest waste of money

icemaker – Had fridge three years,leaks water underneath it and icemaker dosent work anymore.I as well any problems would happen 5 or 6 years not just three.Dosent look good for the future time frame.Service call already cant come for almost 2 weeks, grear!

Need Help with Water dispenser !! – Hi there, We recently bought a new Electrolux EHE6899 fridge and everything was working OK. Over the past month the water dispenser has gradually slowed to a trickle. The water pressure is still strong on the tap and I have made sure the water hose is not kinked, and even reinstalled the water filter. i am trying to trouble shoot why this is the… Read more

case and desperately need any advice before getting a technician to come out which will cost a fortune. the fridge is only 1 year old .

Can anyone help me please?

Worst fridge I have ever owned – We have owned the Fridge since August and it has only worked a few months and has continuously failed, they have refused to replace the fridge and want to keep doing repairs, they should not be allowed to operate like this in Australia and someone should take them to the media!  Show details

Terrible Fridge wish I had never bought it – This fridge is very poor quality. It is noisy compared to our previous fridge. The doors are very deep therefore you have to pull the fridge out a lot and it sticks out about 220mm. All the draws are pulling apart, the ice maker doesn’t work most of the time because the ice comes out in two blocks and jams the ice maker. The ice maker only works… Read more

if the ice blocks come out in single blocks. The water is not very cold when dispensed and the light takes a long time to switch on making it difficult to see if you have your bottle in the right spot to pour the water into. Dents have appear on the doors and we don’t know why as we are very careful with our things. The fridge is very hard to pack and fit things into. The only good thing about the fridge is the draw that can convert to a fridge or a freezer. I would not recommend this fridge.

It’s sooo big!! – I liked this fridge from the start. And after looking and comparing it with so many others, I finally purchased this one from Harvey Normans. I read the bad reviews about it scratching but that didn’t bother me as pretty much every fridge will scratch if your not careful. There are reviews about the doors being heavy and clunky when they close,… Read more

again, what fridge door isn’t. Personally I don’t find it clunky or heavy and I always guide doors closed instead of allowing them to slam shut. I don’t find this noisy at all which I’ve read in some reviews. I guess if you park up a seat beside it you’ll hear it but I can’t hear it when we are in the house doing our thing. It has so many compartments and I love that it doesn’t have handles. The middle drawer is my favourite as I can make it more fridge space which is what I was after. I have 4 boys and all of their lunch box items are kept in this drawer so they only have to go in there to pack their lunchboxes in the morning. I purchased extra warranty with Harvey Normans so it’s covered for 6 years which I’m a fan of. Would recommend this fridge if your looking to upgrade.

Looks good, great lighting – Pros: We really like this fridge because it offers a number of things that other in the same category don't. It has excellent interior lighting, others we looked at had mediocre interior lighting. We like the exterior 'handle-less' design, the grab handles are recessed which gives the fridge a nice flat appearance. Ice maker and water maker work … Read more

great.

We also love the centre draw that can be cycled between freezer temp all the way to wine temp, others we looked at didn't go as cold so couldn't be used as actual freezer space.

Cons: Doors can be a little loud when closing them especially if both fridge doors are open at the same time. As others have said, the doors also don't close as reliably as we are used to, they need to be pushed further before snapping shut.

You need a fair bit of clearance either side of the doors for them to open properly, especially if you want the doors flush with your cabinetry. If the fridge doors sit proud of the cabinetry, the clearance required is significantly less.

Its a lemon! – Update: compressor is faulty and fridge will be replaced. Pros: looks good Cons: sounds like a truck, compressor is super noisy that's all we hear in our house = headache. It also marks fingerprints, even though sales guys said it doesn't. Storage internally doesn't work for a large family, odd shapes for door containers. Very clunky on the fridge doors shutting. Scratches very easy . Save your $$$ buy another brand. Show details