Elite Electronics

It has been a terrible purchase experience with Elite Electronics through Kogan. I tried to return the product because it is not compatible with my device (Boox Air model). At first, the seller requested photos and videos of the product. After I provided them, they responded by saying they only accept returns if the product is unopened and the… Read more

packaging is in perfect condition. Despite my efforts and the product issue being genuine, they continue to refuse the return. This back and forth has been frustrating and unhelpful, and I’m very disappointed with the lack of support.

The worst trader’s I have ever experienced,liar’s couldn’t care for public’s safety in regards to products they sell cheap and nasty had a drone purchase and the battery started over heating and they couldn’t care less so many hoops I had to go through to get my refund back Show details

I had an issue with a product in that it failed after only 3.5 months. I at first thought there would be difficulty with applying for a refund, however I decided to go ahead. Elite Electronics were amazing and resolved the issue and arranging a refund all within 2 days. Well done Elite Electronics.... 5/5 from me. Show details

I have been a loyal customer of elite electronics for a few years now and a recent experience has left a bitter taste in my mouth and unfortunately I will now be taking my business elsewhere. I made a recent purchase amounting to $138 and 2 of the items in it (amounting to $75) I made a mistake with. The items I needed they didn't have in stock,… Read more

so as a result I had to return them at my own expense (fair enough) this cost me $11 with Australia post to send back. Then when they arrived back, the company decided to charge me $10 for freight (thereby I had to pay freight twice to send the items back) their reasoning was to cover the original freight cost and after asking them kindly to wave it as their were still items in my order that I held on to they insisted charging me $10. (I know that's no big deal, but given how much I order from this company I think this is unreasonable) so after spending all the time repackaging and going to australia post the $75 worth of items cost me $21 to send back. Hardly worth my time. They did not tell me this was going to be the case from the beginning. If I knew I would have sold them on Marketplace for alot less hassle. I have had a few orders from them amounting $20-$30 recently also and never got charged for freight, so cannot see their reasoning when the remaining items in my order still total to $63. Anyway, I know it sounds pretty, but it's the principal of it, since they are not at all out of pocket. Will buy elsewhere in the future.

I rarely leave reviews, but felt compelled to share my experience with Elite Electronics – and in particular, the outstanding customer service I received from Tim. I ordered a Vornado heater to New Zealand and was genuinely impressed by how quickly it arrived. The product itself exceeded expectations, so much so that I promptly ordered two more! … Read more ·  1

Unfortunately, the third unit made an unusual noise from the outset. I reached out to customer service and was connected with Tim – and I honestly couldn’t have asked for a better experience. Tim was a true professional: responsive, friendly, and incredibly helpful. He took ownership of the issue and went well beyond the call of duty to make sure everything was sorted quickly and efficiently.

This was my first time purchasing from Elite Electronics, but thanks to Tim’s exceptional service, it certainly won’t be the last. The level of customer focus and energy he brought to resolving my issue was impressive – it’s rare to feel genuinely looked after these days, but Tim made that happen.

Absolutely delighted – five stars all the way!

Excellent – I purchased a pair of Aperion Verus Grand II bookshelf speakers in 2021 from Elite Electronics' Ebay store. The speakers are amazing and I enjoyed them immensely. However, a couple of months ago the 'woofer' on one speaker stopped working. Problem: I could not locate my purchase invoice and, due to a fatal computer crash sometime earlier, I could… Read more ·  1

not recover my ebay purchase from Elite Electronics. I emailed the guys and explained the situation - they could have said, 'no proof of purchase, no warranty.' Instead, they tracked down my purchase order from 2021 and honoured the warranty. They organised postage and full replacement of speaker driver (woofer) and now I have my speaker back. The guys could not have been more attentive or supportive so I want to commend Elite Electronics, with the highest praise, to anyone looking for electronic/audio equipment. I will certainly be buying from them again. In case you're wondering, I have no affiliation with the company and this review/endorsement is purely from my own back. As a Christian, I believe in honoring and respecting others in the same way I want to be treated. Elite Electronics has been exemplary in this.

Thank you guys. Look forward to dealing with you again, soon.

Rob

I drove down from Shepparton, desperately in need of a diagnostic scan tool to get my daughter’s car back on the road. It was great to have a showroom to go to and receive expert advice. In 10 minutes I was back in the car with exactly what I was looking for and at a great price. Brilliant service! Show details ·  1

I recently purchased an electric screen for my home projector from Elite Electronic, and I couldn’t be happier with the experience. The delivery was impressively fast, and the product arrived in perfect condition. The screen itself is excellent quality — smooth, easy to install, and works flawlessly with my setup. It fits the purpose perfectly and… Read more ·  1

has really elevated my home theatre experience. Highly recommended for both the service and the product!

Excellent company. I reached out to them after seeing a similar product elsewhere. They did not hesitate to price match and were flawless in answering all the questions I had. Shipping was fast too. 10/10 would recommend to anyone considering buying a product from them

Their 'Change of Mind' Policy requires you to return the item without tearing the plastic seal of the item so you cannot really try it out. This is misleading langugage and the policy is very different from general 'Change of Mind' policies are provided by different sellers in australia (specially Amazon). I ordered a Boox InkSense stylus and… Read more

tried to return it after trying it out for a few minutes (and having a terrible experience). The merchant told me nothing can be returned if you have tried the item, even though it is perfectly in a new condition. I will go back to ordering on Amazon.

Benjamin from Elite Electronics went out of his way to be unhelpful. Hie email signature reads "Benjamin (They/Them) Elite Electronics Support Team With respect to the Traditional Owners of the land and fighting for a treaty." A leftist creating problems. What a surprise. GO WOKE GO BROKE Elite Electronics. Show details

Worst customer experience ever. Poor customer service team. Restocking fee on orders. Stay away from this website, if you have a product issue, it won't be pleasant! Show details

Great place to do business all questions answered almost immediately, item did as they said it would, I am very pleased with product will certainly buy from this business again. Bob Show details

My initial product arrived very quickly. I love it and its making a positive impact in my day. Unfortunately there has been a problem with it. I sent an email and have had to return my product. Im really happy with the customer service. Its prompt and friendly and, I have been able to get my product to a postoffice today to send it back. Im hoping… Read more ·  1

the return or replacement is as efficicent as the experiences I have had with this company so far. I honestly would give a nother 5 starts for efficiency if I could right now!

I purchased an e-ink reader device from this store, expecting a premium product. However, the item had serious issues, including screen defects, performance problems, and poor battery life, making it unusable for its intended purpose. When I reported these issues, the store refused to acknowledge them, insisting the device was functioning “as… Read more

expected.” Even more concerning, after my complaint, they modified the product listing to include a disclaimer about known defects that were not disclosed at the time of purchase.

I returned the product for assessment, but their testing process was inadequate—they did not replicate real-world conditions where the issues were most apparent. They also failed to provide clear proof that the manufacturer even reviewed the device. Despite clear evidence of defects, they denied a refund and demanded an additional fee to return the faulty product.

This store does not stand behind the products they sell and will do everything possible to avoid issuing refunds for defective items. If you value honesty and good customer service, I strongly recommend avoiding this retailer.

Excellent customer service – I bought a Vornado fan that was the wrong size and Elite Electronics were very easy to deal with. There was a small re-stocking fee (which was reasonable) but within a couple of days, the payment was refunded on my credit card. I am very satisfied with their customer service. Probably the only two small things they could do better is a) allow… Read more

you to pick up purchases directly from their warehouse, but they say they're working on that and b) quote previous correspondence in their email replies.

Replacement of Air Fryer. The best news ever!! – Support Elite-Electronics, Wish to inform you, my husband and I are ever so grateful for your understanding, service and dedicated support to agree to replace our air fryer with no problem. Your communication by email was so genuine. Amazing! We truly appreciate your kind assistance, wholeheartedly forever thankful! Definitely recommend… Read more ·  1

Elite-Electronic to families and friends. Elite-Electronic deserves more than just five ⭐️⭐️⭐️⭐️⭐️. We are extremely happy! Yay!

Horrible Customer Service and Non-Existant Warranty Policies – I don't even know where to start... After so much back and forth, I've gotten no where with this company. I am sick and tired of dealing with companies that take our money and run, with absolutely no willingness to remedy the customer - I can not recommend Elite Electronics in good faith after purchasing a faulty product. Disappointing. Show details

Dont buy online – Right now 1 star review will change depending on how the company responds. I ordered 2 watches from these guys and the company they used to deliver (aramex) just put a note that i wasnt home and couldn't be delivered. I took a day off work and was home all day. Now i dont know where to pick up my items and aramex have no number to call ive been… Read more

trying to email them with no luck. On top of that they want me to pay to have the item redelivered. Im not paying to have it redelivered and take another day off work either send a new set of watches with aus post and you can sort out collecting the old ones or refund me.

Item stopped working whilst under warranty and now they won’t respond – I am so frustrated. I purchased a baby monitor for $250 with a year long warranty that stopped working 8 months later. First off, they didn’t provide any electronic order confirmation, invoice. Nothing. The only evidence I had that I bought it was from my bank statement. I got in contact and as requested provided video evidence of the monitor not… Read more

working. I was told they would inform me once they’ve heard back from the distributor about the next steps. That was almost a week ago now and I’ve heard nothing. I feel forced into shelling out for a new monitor because it’s inconvenient to be in limbo with no working monitor and no way to monitor my young children at night. I don’t understand why they can’t keep me updated, even if only to say they haven’t yet had word from the distributor.

Great Service. Not a Scam – I was initially worried when I couldn't find a phone number to contact but they have provided very good customer service and solutions via email. Happy to have purchased from this local business and will be happy to continue purchasing from them in the future. Show details ·  1

Can’t exchange broken products - beware – Do not buy any product that has a screen from this group. My onyx box arrived with dead pixels and apparently that is acceptable so it can’t be exchanged or returned. I am now stuck with a $900 unusable piece of equipment

Worse customer service – I bought a smart Watch,Lily 2 Garmin. I payed fast delivery. That was on Friday 8/03. I have send 6 emails all of them without no response. I’d not buy nothing from this place again. Looks like the customer service is incompetent actually it’s non-existent. Please cancelled my order and give me back my money. Absolutely crap place Show details