Reviewer Photos & Videos
Double A+ customer service. Very competitive pricing.
For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price.
*Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see.
*With regard to online shopping there's one other critical aspect for us. It has ni...
Car scanner was faulty and it took me two months to get a refund
We bought a car diagnostic scanner which was faulty and wouldn’t work out of the box. Elite Electronics refused to acknowledge that the scanner was faulty and refused to refund using all the excuses under the sun. Luckily I paid for the scanner using PayPal and I got my refund two months later when the PayPal stepped in. Don’t buy from this company! You will never get support or help from them if there are any problems.
BEST REVIEW MIRROR/ DASH CAM/ REV CAM EVER!
Don't even get me started on how quick it was delivered! This item made me excited just looking at it virtually online but when I received my package and had it installed i will only say this.... BEST BUY EVER!! If you ask me, the price this sells for should be increased! So dam good! Happy customer!!
Needed it quickly and got it the next day
I purchased 2 x SPH10 SENA headsets. Needed them quickly but wanted a fair price. Got both and am very impressed with their customer service. They kept me informed throughout on progress of the order. Although standard postage was offered free I paid extra for express postage but they registered the delivery. I’d definitely use this company again.
Product faulty but service and support excellent
As stated in title. When product failed Elite Electronics were great at resolving the issue. Good communication and professional. Recommend.
Great fast service
I had incorrectly wired in a power supply to my Garmin XT Zumo, and after emailing Elite Electronics they put me in direct contact with the manufacturer. I had a replacement exchange unit for a small cost in 2 weeks. Liam at Elite's checked on progress for support. Great outcome.
Shonky to deal with, falsely advertised and shipping is not guaranteed!
Copper cable had no copper at all!! Completely silver! They don't believe in returns or guaranteeing your purchase. Took weeks to arrive as it was lost in the mail and was told they don't guarantee delivery and that's not their issue...cable was useless. Lost $50 and had to put it in the rubbish and purchase elsewhere. Be warned!
Not satisfied at all.
They use manipulate ways to advertise. I have bought a headset, their ad said compatible with PS4, when arrave it wasn't compatible, email them but in vain.
Real customer service.
Mary was patient with my many questions and very responsive. Once ordered the product was shipped within 24 hours and arrived the day after. Can't ask for more than that!
Lost $199.85 on a scanner that never arrived, Don't make the mistake with trusting Elite Electronics!!!
They failed to adhere to their Shipping Terms and Conditions and in the process lost my parcel. They are now unwilling to provide a refund for the item I paid $199.85 for but never received and blaming it on my letter box because supposedly it was left there (with out my authority and against their own advertised shipping terms and conditions which requires a signature on arrival). DO NOT trusting Elite Electronics with your money and/or time, they will not refund your money if they make a mistake or something goes wrong and will make every exc...use possible even if it's blatantly against their own advertised terms and conditions!!! see the pictures below of their Terms and Conditions and a copy of the disgraceful response from Elite Electronics! Avoid Elite Electronics Like the Plague!! I hope this review helps people.
Tanita Scale Had a fauld, changed for a new set with no problems at all.
Liam provided exhalant customer service and followup.
Great Service and Best Prices Around
Great service and best prices around. Order process very smooth and easy. Order dispatched within 24hrs tracking number provided. Delivered within 2 days. Mary the Customer Service Manager was great. Updated me every step if the way. Highly recommended!
Dont by icarsoft obd readers
Unsupported modules on icarsoft products and dealer will make excuses to refuse refund. Connects to car but does not allow module advertised on web to display.Told i had a change of mind but product clearly wont do what adversited to do.
Brilliant service, great prices and friendly sales & customer support. Mary and her team at Elite Electronics made everything in a faster manner so that I could receive my order (a projector screen) in a couple days from VIC to NSW. Highly recommended!
Excellent shopping experience
Best customer service! Prompt reply to my questions and sorted out problems efficiently. When I returned a faulty item, they processed it and sent me a replacement in no time! Very impressive about the service. The prices of the products on the website are very reasonable as well. Will come back to buy more and highly recommend to others as well.
Beware if you have to make a warranty claim
I was of two minds about posting this review because Mary from EE has been polite and communicative through this process. However, I think it's important for other people considering purchasing Onyx products from EE to be aware that they are not authorised to perform any repairs on Onyx products, therefore, if there is a fault on your item (as was evident with mine), the item has to be shipped overseas for repair. EE will NOT offer a replacement or a refund and you will be left with only one option - being without your device for weeks (possibl...y months) while it is shipped overseas for repair. I have now been without my Onyx Ebook Reader for well over a month, and I'm still awaiting an update on when my item will be repaired and returned, beyond a vague response of "a few weeks". As I can see that EE customer service usually posts timelines for its actioning of customer service on this site, I'll pre-empt with the detailed timeline below: 18 August 2020 - Purchased item from EE 19 August 2020 - Item dispatched by EE. Received safely and in good condition. 7 Jan 2021 - Battery starts draining quickly on device. Contact EE via email about the issue. 22 Jan 2021 - Receive response from Mary apologising for delay. Advises I should send device in (at my cost) for assessment 11 Feb 2021 - Track item and realise package has been waiting at EE PO Box for over a week. Email Mary to find out what's happened. Mary gets back to me and says the package will be picked up. 16 Feb 2021 - Contact Mary for an update after hearing nothing
Reliable shop , fast dispatch
Reasonable price, fast email response and dispatched , received order in 3-4 days ,well packed , reliable company, will recommend to others
Great Customer Service
Communication over email was clear, concise and timely. Products and suggestions for my home theatre build were perfect. Pricing was better than I could find anywhere else! and the quality was as expected. All in all a job well done, Thank you!
Great product & excellent customer service.
Found what I wanted quickly, so far the product is exactly what I was looking for, and does what it is designed to do. There is an extensive range of products on offer on the site, and I will be buying from Elite again.
Great customer service
Purchased a Kobo from them after getting some advice from the staff. It was shipped the next day and arrived quickly. Unfortunately it was faulty and I had to return it, but that was no problems and it was replaced. Had no troubles and would buy from them again.
Questions & Answers
Hi guys I received my Bury S9 Cradle universal 3XL thankyou, just wondering the charge cord is for a Samsung but my phones an IPhone, is there anyway you can send me the one that’ll work for me please
You can purchase an adapter. For example you have an iPhone charger but need to charge a Samsung so u buy the small adapter to allow this to happen.
Hi Shaun, I'm sure you will get an answer to your questions if you email them. If you type Elite Electronics into the search bar, details for them including email will be available. That's how I first got the email address I used to contact them.
Best wishes and hope it works out
Thanks for your message. We'd definitely recommend reaching out to us directly via email with your query, as our Product Review page isn't always monitored in the same way that our email inbox and Live Chat facility on our website are.
We don't have your particular order details handy at the minute, though if you purchased the 3XL Universal Bury cradle, these aren't supplied with an iPhone-compatible adaptor sadly. Bury only includes a micro USB adaptor in the box by default, so a Lightning adaptor would need to be purchased separately if needed for use with iPhone.
We hope this helps, and please feel free to shoot us an email for any further info or assistance regarding the above.
Elite Electronics Team
Do you Still have stock now of the 119 V3 Viofo car cam including gps at $159.00 . thanks Terry
You have to contact Elite Electronics direct via their website
My back upcamera is ñot getting a signal where do I start?
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