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87 reviews
Dave
Dave
 

Quick And Hassle-Free – I've only bought one product from Eljo, but first impressions are good. The price was very competitive, the ordering process is simple, and the product arrived in a very reasonable time frame. Good price, website is simple and quick service.

Scott
Scott
 

Item Was Advertised As Available But Was Not Available – Item arrived after two weeks. However, I was informed about the delay so no complaints. I hope the red cross receives a $5 bill after I submit this rather feeble review.

Miyuki
Miyuki
 

Worst shop ever!! – I ordered rice cooker which was in stock on website and yes rice was heapest but they never sent me confirmation e-mail to me. I call up them and lady said she will find out my order and call me back. Never happen. I call again, guy said will be ready end of week - nothing happened. Call again and it has been all sold out so they ordered to… Read more

supplyier so will be ready soon. 3 weeks later from my order I call up and they are still waiting for item will be arrive so I canceled. And they said will send cancellation e-mail to me - not happen. 2 days after today call again and she said will send message till end of a day. - haven't got yet.

I hope I'll get money back without anymore hustle. I also sent messages to them few times asking my order but they never sent message back to me. horrible shop!!!! I never shop with eljo!! I bough same item from Home Depor and price was very similar and item arrived in 2 days!!!!

Positive reviews

Jane.C
Jane.C
 

100% satisfied customer who will return to Eljo (without doubt) in the future! – Incredibly competitive prices. Excellent brands. Really helpful and friendly customer service. Prompt delivery. Hassle free. Nationwide service. Thumbs up for a great company. Highly recommended!

Climateworrier
Climateworrier2 posts
 

Dyson Animal Handstick DC59-absolutely brilliant! – Friendly, efficient service-didn't have in stock on Wednesday, but advised as soon as restocked on Thursday and supplied overnight to Geelong on Friday. Extremely pleased with the prompt delivery as well. Very price competitive, up to $100 cheaper than some competitors. It's no wonder these smaller customer focussed retailers are having such an impact. Love its suction power and ease of handling

Danielle W
Danielle W2 posts
 

Fantastic customer service and prices to match – I bought the Miele S8360. Best vacuum cleaner EVER! Eljo staff were really lovely and helpful. I had a sleeping toddler in the car when I went to pick up from the Brunswick warehouse and they were kind enough to bring it out to the car for me. Would definitely buy from them again. It has a quiet mode and I can actually vacuum whilst my toddler is… Read more

sleeping. It has docking stations for the wand so I can move furniture and not have to worry about where I am putting the wand. It has great suction. I love everything about it. Miele staff at South Melbourne and on the customer service line are disgraceful and I dread ever having to get the machine serviced or buy spare parts. Miele need to do something about their staff.

Negative reviews

Pasc
Pasc
 

Outstanding personal service – Outstanding personal service second to none. Thank u Eljo. Not only did u offer the most competitive price u delivered the products before the estimated time and followed up along the way with updates and progress of our order. Will be using u in the future for sure. Best service

Eljo
Eljo    

Thank you for the kind words Pasc :)

Tallong
Tallong2 posts
 

Refund – After no return calls, no returns emails, and no tv, I have now requested a refund from our credit card provider. Eljo appears to have gone bust. Glad the website is off line, so they cannot take money from other unfortunate customers. Please do not purchase from this website, if it comes back online, you may lose your money. Paid for a tv and no delivery.

Ignored
Ignored2 posts
 

Ignored – The product was reported to be in stock but once I phoned after a few days it was said to be in backorder. Subsequent attempts at contact was met with no response. The customer service line is unavailable and no response to emails. I now see the website in offline. No response

Recent reviews

Chris
ChrisNSW9 posts
 

Latest product not yet in the main retailers – Having researched what I wanted, looked up relevant prices, found Eljo had the best price for an Australian purchase and the latest version of the product I wanted. Aussie warranty, competitive online price, careful with acceptance of payment method, quick delivery once everything had been checked. Cant fault any step. Reliable, efficient, easy to… Read more

contact to check if product was available. Slight delay as product shipped from supplier to Eljo then to me.

Helen
Helen
 

Very happy – I bought a portable cd/radio, very compact but still has a good sound . I wanted it for taking with me when babysitting and it is ideal for this. I was finding it difficult to find a portable cd/radio player and was happy to find this one online and delivered to my door. Good sound for its size. Easy to carry and doesn't take up much room. Was a little expensive considering it is old technology

Edel
Edel3 posts
 

Vacuum cleaner purchase – Fantastic service: personal, quick and efficient. Initial chat function was helpful. They had the item in stock so I ordered it on a Wednesday afternoon and picked it up 9am the next day. Immediate confirmation emails from staff followed my order. It took less than 15 mins for the entire transaction. Personal and quick and the best price.

Chelsea
Chelsea
 

Dyson DC54 – Eljo were very easy to deal with. I had technical issues when trying to place my order and the staff were very helpful in sorting this out for me. Very pleased with the prompt delivery as well. I will be having a look at your website again next time I need electrical goods!

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mlsong
mlsong
 

dyson handstick dc44 so – Eljo was easy to deal with, they had good communication via the live chat function and the delivery was fast. the vacuum cleaner is great, lots of fun for the kids and very handy for the adults too. we got the slightly less powerful one but it seems to suck up everything that we pass it over. we love it, very easy to access, great for a quick… Read more

zoom up if anything i'd say it could have a bigger head at the ground end, and could have a switch so you don't have to hold the trigger the whole time.

Katie chinnock
Katie chinnock
 

Great customer service & best price online – Already in love with our new dyson dc59 animal. Even my husband has used it which says A LOT as he is very resistant to any form of cleaning. Was $70 cheaper a ELJO than any other site so just another reason to be happy. Well packaged & quite fast delivery for us (we live remote WA so everything takes a long time). Quick easy to use site & best… Read more

price on line. Dyson dc59 animal is the best vacuum I have ever used! The most I have ever paid for a vacuum!

Liz
Liz
 

Waited all my life for this!!! – I bought a Dyson DC54 multifloor and it's the best purchase I've ever made. Spent so much money searching for a perfect cheap vaccuum - money wasted!!! I got it for the best possible price - trust me, I did the research and it arrived promptly and exactly as promised. Easy to pull, long cord, awesome suction, easy to operate and empty, great head for going under door stops, fridge etc. Love everything about it!!!

Pearl
Pearl
 

Dyson DC59 delivery perfection – Eljo were efficient and handled my order without a flaw. Postage was super fast and the product was as new and in mint condition as expected. They were also the cheapest price for the product I could find on the internet. Very happy with my purchase and the service that was given. Thank you. Cheap, fast postage, great service, great product

Shona
ShonaNSW2 posts
 

Just great – I purchased a vacuum cleaner from you. You had the best price including delivery and I was surprised at how quickly the item arrived and appreciated the call that the bags would follow later. The product was what I ordered and is excellent. Have also recommended you to a friend. Good price and service.

Mark Fletcher
Mark Fletcher3 posts
 

Quick Service – Ordered on Sunday night received product by Thursday even though there were difficulties with delivery. Expecting Oz Post which means pick up but got courier which means a different delivery address, unfortunately the order page incorrect. The service though was good to get the product redelivered despite the change in address.

Phillip Morse
Phillip Morse
 

Great service, fast, efficient & timely service – Great service and so easy to deal with. I Needed a new TV, this wasn't the 1st place I went to, via the net, but it ended up being the last. Straightforward to the point, no rubbish, just the best service I've ever had. The best service I've ever had on the net.

Amitkatyal
Amitkatyal
 

Perfect service and inexpensive – I found about Eljo on Internet while comparing prices of Fisher & Paykel dryer with other online products delivery websites. Eljo delivered my Fisher and Paykel clothes dryer on time and price was less (including delivery) compared to the market and other online delivery websites. Quality is also very good. I would definitely recommend Eljo to my friends. Inexpensive

David
David
 

Eljo – Good price and prompt delivery. Easy site to look at over the internet with clear precise links to each of their pages. paying was quite easy and I liked the fact they used Australia post and not some expensive delivery company. They deliver everywhere which is a very good thing. Good price and prompt delivery

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Andrew
Andrew
 

Excellent service – Great service and so easy to deal with. Eljo is a great company that I will use agin in the future. The efficiency of the service leaves many department stores looking very second rate. Communication was first rate and all the staff were highly professional and extremely courteous. Keep up the service None

Richard
RichardVIC4 posts
 

Thanks! – Fast and friendly service. Local supplier happy to arrange for me to pickup from their office. I received plenty of emails and phone calls to assist me through the process. I don't mind paying the postage, but I decided to use the pickup option offered through their website as I live nearby. They are only open 9am - 5pm weekdays, so a Saturday… Read more

morning pickup is not possible. The item I purchased has been hard to find, so I was pleased to be able to buy it from a local supplier.

Lachlan
LachlanVIC2 posts
 

Great deal, great product – I did lots of research into which 55" TV I would buy and once I decided it was time to work out which retailer to buy it from. Considered JB HiFi, Good Guys and Dick Smith but Eljo.com was hands down the best price by $100. This included courier delivery too. If I had have gone to a traditional shop I would have had to pay a lot for delivery or… Read more

rent a trailer myself.

Great customer service, great products, great prices. Best prices hands down

A.T
A.T
 

Helpful customer service n great product – Bought DC59 Dyson - a bit of drama with the delivery with courier at first, courier only held for a couple of days and returned to sender, but Eljo rep helped sort it all out and resent to me via AusPost. Package looked a bit bruised and battered when I picked it up but enduring as new inside so this didn't bother me. good customer service,… Read more

helpful and went beyond to help courier company used was not helpful while I was trying to track the package

Sandra
Sandra
 

Should have bought a Dyson Vacuum ages ago – Bought a Dyson DC59 Vacuum cleaner online and received a phone call the same day advising me of estimated delivery. Which I greatly appreciated. Have to be one of the best purchases I have ever made. Love it. Compared to my other big bulky vacuum cleaner, this actually makes me enjoy vacuuming! Absolute ease of use. So light and extremely efficient.

Barry Giddings
Barry Giddings
 

Everything I would have expected was realised – Service was good, price was good, delivery time was reasonable and information by telephone was good. Although it was a online purchase, it was pleasing to be able to speak to someone regarding delivery time and options etc. price was very good as another supplier said that they couldn't buy the tv for the Eljo price. Good price for the right… Read more

product and I as able to pick up a Tv easily The location for the pick up did not have any signs so identification was difficult

Ric
Ric
 

Excellent Product and Great Service – Found the product i wanted online and then called them direct. Order placed and items promptly dispatched. The Tv's arrived in perfect order and worked as they should. The customer service was excellent and the online web presence excellent too. I bought 2 Smart Tvs and will be byung 2 more very shortly.

Annabel
AnnabelSA6 posts
 

Fantastic product and fast delivery – Bought a Miele vacuum cleaner from Eljo. Excellent website, easy to navigate with good product selection and prices, comparable to other online retailers. Relatively cheap and fast delivery. Product as described, no issues as yet. Would definitely recommend to others and return for other products in the future. Thank you. Easy website to navigate,… Read more

fast delivery A bit concerned about warranty if problems as all online, but haven't had issues yet. Also would be good for option of more bags at checkout.

Glenda
Glenda
 

Great service and price – I purchased a Dyson vacuum cleaner for my son. Eljo were advertising the model I wanted at a great price so I went ahead and ordered it. It was delivered in 4 days which was a great surprise. Couldn't ask for better. It was exactly what was described and he is very happy. The price, the easy of ordering over the net and not having to drive around looking

joby kurian
joby kurianVIC7 posts
 

Joby – I ordered through online the television- Samsung UA55F6400 55" 3D LED from Eljo, i collected same day itself. staff helped me to transfer the box to my car; shopping was excellent. TV works gorgeous, with complete 3D effects. i have received 2 set of 3D glasses which is active, needs battery. battery life is great. thank you.

Retro Fan
Retro Fan
 

Amazing Service – I had my most positive experience of internet shopping ever with Eljo. I bought a turntable, and sent an email saying that I needed it by a certain date. I got updates all the way about what stage my order was at, and Eljo even contacted their suppliers to gain extra information and guarantee my purchase made it to me in time. Such reliable,… Read more

pleasant and amazing customer service! They really went above and beyond. I hardly ever do these review things, but I had to with Eljo- praise is definitively deserved for them! Highly recommended. Reliable, excellent customer service, reasonalbe prices

Junita
Junita
 

Great price, excellent service – I ordered two lifetrak watches for christmas present, only a few days before christmas. I was worried that they would not come in time. The store owner ( a very nice lady) did all she could to make it happen.Thank you very much for making the extra effort for my Christmas gift to arrive on time.

David G
David G2 posts
 

Best price, excellent service – We bought a new Miele vacuum cleaner from Eljo, based purely on price, which was significantly cheaper than any other supplier, retail or online. We had to wait a few days for it to be delivered to Eljo as we were picking up ourselves. When it became clear it would not arrive within their advertised timeframe, there was immediate communication… Read more

with us, and their great communication continued right through to pick-up. Great price, excellent communication.

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