Elysian Energy

voluntary administration debt collection – they have wrongly charged many customers and sent debt collectors after them after going into voluntary administration. make sure you lodge a complaint with the accc, asic and afca about invalid debt collection claims and improper management Show details

Scammers!!! – Sent me an invoice for an outstanding overdue invoice. Paid it immediately as I don't want it affecting my credit rating. A few days later they send an email saying that the invoice was issued in error and not to pay it. Now they're refusing to repay the money! Scammers!!! Show details

ARMA scam – We were with Elysian for a year or so. Their system was to bill for $80 per month, this to soften the full quarterly bill, the remainder to be paid every quarter, minus the 3x $80. Some time last year, we were advised that their fees were going to be changed, became unattractive. Elysian actually recommended to look for another provider, so we did… Read more

just that. Started with another provider, all good. We thought that was the end of the matter, simple.

Then, about 6, 9 months later, we received a demand letter from something called ARMA, demanding $80. We never received an invoice before that demand, I kindly objected and asked for an invoice. The invoice was then finally provided by ARMA. It appeared to be the $80 first payment for the bill, to be paid 3 months later. Of course, that bill when due, was paid to the new provider. The meter is only read once every 3 months....

So, as I see it, ARMA is demanding a partial payment for a bill to be paid to the new provider. ARMA is now pursuing through emails and I ignore.

Has anyone had this issue? Has anyone paid the $80?

Excellent value – We have solar hot water with bottle gas’s backup and 3kv solar panels. Latest February 2022 bill $53.51 for the month after solar in feed. Great value and concept. Good straight forward customer service and locally based. Show details

Free Electricty No bills for 3 months – Love these guys paid $80 in November no bills Dec or Jan called them they advised it’s COVID they will catch up So free until the next bill arrives whenever Show details

Look it's worth the hassle... even though it might take you a while to get it right! – Signed up with Elysian in September, wanted to be put on the Single Rate Power Maximiser Plan. Contract had me signed up for the Time of Use plan. Was really... really... hard to get someone on the phone to change it (4hr wait). But it was done and they did switch the offer before the 10 day cooling off, so come 11 days after my change request, I… Read more

was on their system. Then I received an odd invoice with $80 for the previous month (when I wasn't yet a customer). Called again, was explained that you need to pay the first month's subscription in advance and thats what this charge was. Paid it.

First bill came, no surprises and the price was correct (and way cheaper than AGL).

Second bill has come, same again, no issues.

It took some doing, and I hope they work out the kinks in their sign up flows/customer service, but im very happy we switched over. I would recommend it to family, but i'm nervous that I will end up being the point of contact to fix any and all issues they might have when they sign up. Once I see these customer service issues resolved, I would happily start referring everyone because it really is a great deal!

Biggest rip off company ever use – My monthly bills were going up due to price rises: fair enough we had all been notified about this. I was supposed to have moon usage included to a certain amount this has changed and I am been charged now and also my monthly bills were $100 and my bills jumped to $500 per month. I changed on 22 July 2022 and they billed me for 1 day $244 which I am still disputing. I am not paying for 1 day usage such an astronomical amount. Show details

The quiet non-acheiver – Switched to Elysian due to their better rates. Upon received notice of their enormous price hike I jumped ship to a better electricity retailer only to find Elysian we’re tardy in allowing my change and charged me excessively for my last period with them. Unscrupulous at best, downright dodgy at worst. Show details

They went bust! – The company went bankrupt! They staged a huge price increase a few weeks before turning to the receivers so customers who hadn't switched quickly lost more money. I switched quickly but still lost some money. Show details

Price Gouging – I have valued elysian as a retailer with good rates and below average customer contact. During recent price revision, this organization went from saint to devil. I found that my power maximiser changed to solar maximiser. then they applied an artificial rate plan which I had not seen anywhere. It looks like i was targeted to be charged to fatten… Read more

the invoice. Elysian then refuse a new retailer i was to join by declining transfer. I waited for weeks rang the new one who tells me that my transfer wast consented to by Elysian. I contacted the ombudsman, I was surprised within two days I git a email reply: the ombudsman has reached Elysian to rectify errors (wilful or otherwise). Elysian sent me a settlement of last bill and Elysian allowed me to a new supplier. I am in touch with Elysian, I have looked and failed to get any document that details out Vic Energy Fact Sheets format offer details on any of the rates applied to my invoice. Elysian has been placed under administrator I saw in the news a few weeks ago. Some smaller companies have gone under. It is obvious the fate Elysian had, given the low customer satisfaction and surprising acts such as what I had. I have stronger inclination to think that both Sumo and Elysian change goal posts as you modify your energy consumption using smart applications to use more power at cheap rates and push peak usage low

Not worth the energy! – Quick and easy to join. Crickets when you need anything. Shortly after joining I had a simple question regarding solar feed in and how that would work on a fixed price plan. Well, multiple attempts to contact this company and no one could contact me back. My previous energy provider contacted me with a retention offer and I jumped at the… Read more

opportunity to be with a company that actually believes in customer service. Months after cancelling I’ve now been sent an invoice to pay. Apparently a mistake on their end but it took me contacting them and mentioning the ombudsman for this to be rectified. I am still waiting for someone to call me back in regards to my initial contact…

Worse provider – Worse provider that tried to steal your money with nonsense charges. Charged me for 2 *$145 solar maximiser while I requested written to exclude from my plan as I do not have big solar system that sell to grid. It was unsuscceful as it was their way of stealing! Charged me $295 for system that i could sell them $5 over 2 months. No fair contract or care to hard financial situation. Wait behind their lines for 3 hrs to make payment plan. Show details

Price Gouging Electricity Company – Left this company due to massive increase in bill. Still trying to get my credit balance refunded back to my credit card but will only put back into a bank account. I’m sure this is not the correct refund procedure. Very hard to deal with. Stay away. Show details

most disorganised company – 1st bill - I was double-charged which took 4 phone calls and an email to sort and when they said they would call back they didn't. 2nd & 3rd bills arrived today - both stated usage & supply for 18/7 - 19/7. the plan should have been $140/month but I was charged $155/month on both bills despite the bills showing the same supply period but accrued… Read more

balances - have I been charged ahead for the next month or double charged again - no idea and apparently the billing department does not have a phone number so you can't talk to them

Do not use them for if you're in ACT/Canberra – ACT electricity prices are currently going DOWN https://reneweconomy.com.au/acts-electricity-prices-to-fall-as-renewables-provide-shield-from-energy-market-chaos/#:~:text=Under%20the%20renewables%20policy%2C%20the,megawatt%2Dhour%20for%20wholesale%20electricity. Elysian's rates have just gone UP from 14.3c/KWh to over 51c/KWh, supply UP from $80… Read more

per month to $120 per month, and included KWhs DOWN from 250 to 200.

This may be fine for the rest of the country, but ACT electricity is different. I tried to discuss and they just said that the increase is Australia-wide (despite the wholesale price in ACT not being affected by fossil fuel prices)

Wish I could rate it 0 star – I just bought a property which needed a few things fixed up, decided to go with Elysian Energy as they had a flat rate of $80 a month. I signed up online and then called to find out when I'd be getting power to the property and was told 1-2 days, which was fine. Over 2 weeks later, still no power.. Contacted them again and told them - to which… Read more

they said "they didn't know".

I have had power now for 3 weeks, and have been billed for 2 months (with the first month showing no power usage at all)

They have ignored emails and complaints in regards to fixing my billing to start from when they actually organised for me to get power to the house.

Waste of my time – Elysian increased our electricity rates by 130%. No reason for this. Our estimated bill went from $1150 annually to $2750.00. I had just joined them. Waste of time. Not happy Jan. Show details

Disappointed – Had no problems at all $80 pm subscription plan with Solar Maximiser. Price hike of peak .43c /18c; offpeak .40c/10c. Solar reduced. Subscription$135. I guess they want people to leave. Show details

Offensive price increases – 400% price increase per KWH and 200% reduction with the inclusions for prepaid energy. Surely illegal. 14 days advice with no other notifications. It’s almost as if it was a ploy to get people hooked then sink them Show details

Looking Forward to These Cowboys Disappearing from the Market – Like other posters, received an email notifying of 100% increase in rates from 20 June 2022. In fact new proposed KwH rate is a whopping 3.8 TIMES the current rate. Using the Victorian Energy Comparison site, it took me about 5 minutes to find an alternate supplier who's tariff was only 8.4% more than the current rate. This is classic price gouging. I believe that these guys are not going to be around for much longer. Show details

From Saving to Rip Off – Utilised Energy Made Easy website to look for a better deal on Electricity. Elysian Energy were offering better prices that my provider at the time. Switched over, had one bill, then get an email saying Kwhr prices doubling and monthly fees going up almost double......So much for savings. Disgraceful behaviour. Show details

Monthly plan cost doubles!!!! Bye Elysian – Solar Maximiser plan has just gone up from $80 per month to $155 per month. There's inflation and there's Elysian. It was a wonderful 5 months being with you. A relationship I'll never forget. Show details

Worst Energy supplier I have ever encountered – I signed up to the Power Maximiser plan in November 2021. Cutover was 25 January 22. The first monthly bill was $80.00 to 25/2/22 due on 16/2/22. OK paid. 2nd bill $80.00 arrived for the same dates (25/1/22-25/2/22) due 30/3/22. Another bill arrived 3 days later for $146.18 for the period 25/2/22 to 14/4/22 due 30/3/22. This one included a meter… Read more

read and solar credit. I rang & complained & they advised they were having trouble with the system & it would be sorted out. Today I receivde an $80.00 bill for the period 9/5/22 to 10/5/22 due on 31/5/22. What one day!! The monthly periods should be to the 25th of each month. The meter may be read on a different date but their system should adjust for that. I rang to complain again and they are looking in to it. I am still awaiting a response. Also they changed the plan on 20/5/22 so I get nothing for Moon usage. As I have solar panels that is when the most energy is used.

I am cancelling my payment due on 31/5/22 & will be going to a new supplier.

They can't get a simple bill correct! – I received my first $80 monthly bill and all was fine. As soon as the first bill was paid, I received a second bill but when I checked it, the second bill was for the same period as the first. When I complained they said that it didn't matter that the second bill had the first month dates on it and they assured me that it was really for my second… Read more

month. Sorry, I said but I need the incorrect bill credited and a bill with the correct dates on it so I can pay. They have completely failed to do this! One of their support people told me that is was a system problem and they couldn't change dates on their invoices! What???? Who in their right mind uses a billing system that can't correctly specify what period the bill is for!!! Unbelievable.

I won't be paying anything until they present me with a correct bill. if they fail to do that, I will change supplier.

Now moving from Elysian as they went from 22 cents to 56 cents a KWH. What a complete joke. They will soon be out of business I feel.

Wow an increase of 155%. Talk about inflation. Clearly they don't want any customers now.

Pure Bait and Switch on Fees – When you sign up, they offer incredibly competitive rates, only to realise that they have quietly reduced the included energy by 20%, increased the additional usage rate by 89% up to 600 kWh and 145% (!!!) for additional usage beyond that cap. In addition, they also increased the controlled load usage rate by 112%. It looks like they get you to… Read more

sign up at rates that aren't sustainable, then hope to catch you napping as they bring the rates up beyond what can be considered competitive.

Tempting to ask the ACCC what they think of a business operating like this.

I would also give it no stars if I could – Had less than 3 weeks’ notice to say that the power price is more than doubling. So immediately changed to a different provider. Now there is no meter reading, will not send bill and refuse to change me over to the new provider. I have cancelled the regular $80 per month payment. Stay away from this company. It is a scam Show details

If its too good to be true it probably isn't – Elysian price hike. If you take your usage as 800kw they change you around $157 a month to start ($80 first 250kw + 550kw X 0.14c). After a few months they push up their charges costing around $258 a month ($80 first kw200 + 400kw X 0.27 + 200kw X 0.35) I think that's around a 64% increase after a few months on 800kw assuming my math is correct. Show details

Price increase unrealistic – Just received notice now 6th May of price increases effective 20th May. For me the additional usage rate will increase from 14.3 to 35 cents/kWh as most of my load falls in the rate 2 category. No way I will continue with this provider. Good bye Elysian energy. Show details