Emma Comfort Essential Mattress

I'm not sure where to start in regards to my experience as at every point of my purchase Emma has failed, except for the processing of my payment! They offered an option on delivery I verbally confirmed the time for my dfelivery and they managed to… Read more

get that wrong so had to re-organise delivery to my work. Fine, got delivered but they failed to let me know that whilst it can be carried by youroself , it is extremely heavy. So after struggling with getting the box home from work, I "unwrapped" the mattress, after the 5 hours recommended to wait for the mattress to "inflate" I noticed the mattress had lumps. So I notified Emma asking whether this was normal. After a lot of toing and froing needing "verification" they finally acknowledged that this was not the prodcut as advertised online and would organise a replacement. Confirmed via e-mail that they would get this organised and "sorry." I am then contacted by a delivery company to organise pick up the "faulty" mattress and whilst on the phone to them I thought it best to confirm that they were also delivering the replacement mattress as that would be the logical thing to do. No, the delivery company said they only pick up matttresses?? A little concerned that my mattress was due to be picked up in a few days and no notification of a new replacement mattress I contacted Emma to find out when the replacement was coming as I was looking at the possibility of not having a mattress at all. It was only at this point that Emma realised that they were out of stock of the mattress I had purchased or was on back order, i.e. it was not readily available to deliver hence why I had not heard from anyone re the delievry of the replacement mattress. At this point Emma finally thought that they should acknowledge all their screw ups and "upgraded" me to 1 model above, woo hoo, to make sure it was delivered to me in a timely manner. Then when I went to confirm they would deliver the same time as the faulty mattress was being taken away they stated no it would be delivered 3 days later, really that was the whole reason I had contacted them in the frist place, I did not want to be without a mattress?? They couldnt of tried to take ownership of the situation and ensure that I wouldn't encounter any further problems by taking control and organising the delivery and pick up themslves? NO, they asked me to re-organise the pick up!! As far as I am concerned Emma have no idea of what customer service means or entails. I am of the belief that they think that writing fluffy e-mail messages are what service is about, not actually delivering on their promises.

We bought this mattress for our daughter and now she feels so much better rested after a full nights sleep. The mattress is robust , but also comfortable with the built in topper. She absolutely loves it Show details ·  1

I am very pleased with my Emma mattress, this is my second one. It is extremely comfortable and supportive. I have had occasional back issues and feel the mattress supports me properly. Show details ·  1

At first, the bed's comfort was not ideal; nevertheless, with continued use, the experience has become quite pleasing. It is now possible to achieve restful sleep. I am very fond of my Emma bed. Show details ·  1

After sleeping on my old mattress for way too many years - and massive back, hip and shoulder issues I bit the bullet and bought a new mattress. WOW WOW WOW - it was very different to what I had been used to but after my first nights sleep I was sleeping better and my back, hips and shoulders felt amazing. My only issue is why didn't I do it sooner. Thank you for an amazing mattress and my sleep, health and me as a person is so much better now. Show details ·  1

I think 1 star says it all. I could feel the springs through the very thin, flimsy blue foam which was the only thing covering the springs. The mattress gave me back pain and I returned it. Will never buy a mattress in a box again. Show details

Disappointed in this mattress – It's been 6 weeks now and I'm still so disappointed in my purchase. The top layer of the mattress feels so thin, it's like the mattress needs a topper which I didn't expect I would have to purchase? Show details

Better customer experience could have resolved – Mattress side walls never inflated properly which caused the mattress topper to overhang the bed. It’s a shame middle of the mattress felt amazing just wasn’t ideal sleeping situation. Reached out for help or assistance to see if we could rectify on several occasions and had no response. Attempted return and still had no response, had to chase them forever to get it sorted. Show details

Our second Emma mattress and we love. Super comfy and not too heavy to change or move if needed. The mattress protector is the best we’ve owned! Show reply

Comfy and help me sleep tight everynight. I didn't regret investing in this premium mattress. Show details ·  1

Love my Emma mattress, the firmness is perfect (it's more on the firm side, which i find to be a good thing). Would definitely recommend. Show details ·  1

It is really good mattress for supporting the back. Good Quality mattress too. Delivery is pretty quick Show reply

Try ringing their number, no one answers the call. Wish I never dealt with this company.

the most comfortable mattress I have ever tried! I have no more back pain or neck aches when I wake up. Show reply

I'm a heavy guy 140kg and it makes no noise when I move and is always at a great firmness for me, you know your stuff, Thank you Show details ·  1

Whilst i haven't been able to assemble bed as yet.... my daughter has been sleeping on it on the floor! Best sleep ever. Comfortabe, snuggly, and no idea it was actually on a concrete slab! Show 4 replies

Mattress is extremely supportive, yet bouncy and soft. Truly an upgrade for better sleep! We have only had it for 3 weeks and would absolutely recommend it to other people. Show details ·  1

Very prompt delivery in a package that was surprisingly small. However the mattress expanded to the full size quite quickly and we have enjoyed a good nights sleep ever since. It is noticeable that any movement by a partner is not transferred to your side of the bed!! Show details ·  1

Best night sleep ever, I was surprised that the recommendations were true. I have the pillow and quilt, no looking back, next step to buy more for the kids!! Show details ·  1

A1 product best value for money avaible for matress under $1000 ( they have some great specials available at times) but now after using for some time i would be happy to pay full price, my back is so mich beyter not waking up stiff an a in pain. Only down side was the xondion of the pakaging upon deleviry box had fallen apar and only just holding together no damag see to product, oberall I LOVE IT Show details ·  1

Excellent Product! Incredible comfort at a fair price for a wonderful rest. Show details ·  1

The Emma mattress is simply amazing, and for a good price. I have noticed my back problems improve, and I always feel so comfortable. It's not too firm, but got support that adapts to your body. It's like it releases pressure in a way. I love that you never sweat because the mattress doesn't retain heat. You will truly get the best sleep with this mattress! Show details ·  1

Very comfy mattress, so much so, I find my kids lazing in my bed because it’s the best bed in the house! Show details ·  1

Fast shipping, great product, very comfortable bed, reasonable price, easy to assemble. Show reply

It’s very comfortable and provides a good night’s sleep. The materials feel high quality. However, it is a little on the softer side Show reply