3Emma Comfort Mattress

Emma Comfort Mattress

 Verified🏆 2024 Award
3Emma Comfort Mattress
4.6

8,557 reviews

PositivevsNegative
92% · 7,879406 · 5%
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Sleeping Position
  • Side
  • Back
  • Front
Adjustment Period
  • Days
  • Weeks
  • Months
  • I never got used to it!
Pre-existing Neck / Back Issues Yes · No
Caused Discomfort Yes · No
Heat Retention Yes · No
Sagging Yes · No
Perceived Firmness
  • Very Soft
  • Soft
  • Medium
  • Hard
  • Very Hard
Value for Money
4.6
Supportive yet comfortable
Easy to assemble
Can help relieve back tension

Reviews

8,557 reviews
Sadie Brown
Sadie Brown
  King

Horrendous customer service and crap product not made to last!

If I could give -10 stars I would! Has the mattress for 18months and the back pain is absolutely horrendous. We are now sleeping on our spare room mattress from Koala and having no problems. I’ve contact Emma and there customer service is none existent and the worst I’ve ever had to deal with, STAY WELL CLEAR! Show details
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Sally H.
Sally H.2 posts
  King

Dodged a bullet!

Order Cancelled during delivery window - I thought the call was to advise delivery time - Instead was told there is no stock - was offered an upgrade as a replacement then the offer was changed to lesser quality. Said I would accept that if Emma added a couple of pillows - no they said, we can’t do that!
Happy to offer a refund for me to take mattress and bed purchase to their competitor - don’t shop EMMA - go straight to Ecosa- they care more about their customer! Show details
Sally H.
Sally H.  
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Unimpressed
Unimpressed
  Verified Queen

Terrible customer service, terrible mattress

Buyer beware!

We bought an Emma Zero Gravity mattress aspart of the black friday sales and had to constantly chase to get the mattress over 2 months later. The Emma zero gravity mattress is very very firm, like sleeping on concrete and we had to return it. The return process was fine for us, but the months of chasing Emma to actually get the mattress, the ridiculous excuses, the lack of communication and the terrible mattress means we will never buy from Emma again.

Choice has warned people against Emma and we are proof of this. Emma is also in trouble with the ACCC on misleading customers over their pricing. Show details

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Annie H.
Annie H.
  Verified King

Unsatisfied

The mattress is very hard and I regret not buying the more expensive one. Show details
Emma Sleep
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Bimal S.
Bimal S.
  Queen

After using I got really bad back pain

I bought Emma Queen mattress 2 years ago(with 10 years warranty) thinking its super comfort but now I am regreting every morning when I wake up with really bad back pain. Show details
Value for Money
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Sid ofagarp
Sid ofagarp
  Queen

Quality definitely not worth the price

13 months in and the mattress is sagging tremendously on both sides even after regular rotations. It is now uncomfortable as I find myself slipping off the bed. It is definitely not worth the price I paid. I wake up with an aching body. I would not recommend this brand. Save yourself the stress and do your research. Show details
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Aline Arragon
Aline Arragon
  Verified Single

Order never arrived

It is super easy to make an order online but quite difficulty to contact the team, and have an issue resolved in due time. I had originally made an error with the address, and I had contacted them straight away to update the address on 3 different platform. I had received an email to confirm the change of address, but yet it was delivered to the incorrect address. Apparently, it was sent back to their company and since then nothing. I have not received the mattress. (1month and a half). Show details
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Geoff Armstrong
Geoff ArmstrongPeel, WA3 posts
  Fair Incentive Double

No Complaints

We have had this mattress for a couple of years now & have had no issues. My wife & I don't lose sleep because of the mattress. We find it very comfortable still. I found it quite firm at first but have got used to it.
The mattress is light & easy to turn. Show details ·  1
Cliff
CliffGold Coast
  Verified Double

Disappointed

Was expecting a good comfortable mattress after all the hype and reviews, but unfortunately there is nothing comfortable about a rock hard mattress. Returning the mattress wasn’t easy either - a month of emails before collection - also disappointing. Show details
Emma Sleep
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RKD
RKD
  King

Don’t believe the hype

Bought this as a replacement for an orthopractic mattress. Started noticing back pain in the morning straight away. After a few years of use I still wake up to some back pain every now and then. The mattress has caused growing shoulder pain to the point where it now requires physiotherapy. The mattress is too firm up top and if you have broad shoulders, it doesn’t provide adequate side support. Beware of side sleeping on this. Tried to raise the firmness with the company and request a comfort layer, but that went nowhere. Show details
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Emerson R.
Emerson R.2 posts
  Verified Queen

I CAN'T RECOMMEND

The mattress firmness degraded quickly after 3 months. It went from being almost too firm to very mushy with little back support.

You can see there are a number of reviews complaining about the SAME THING !

I suspect the positive reviews are from people who gave feedback BEFORE using the mattress for a few months.

The customer service was good, but I lost $700 plus. Don't believe the 40% off sale, it's practically always on sale.

Eventually replaced with a $300 IKEA mattress which comes with a 1 year return, and 10 years warranty. Show details

Value for Money
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Carol
CarolSydney Surrounds, NSW6 posts
  Double

Very light mattress easy to move

This double bed mattress is very light and easy to move, It's very comfortable to sleep on once you get used to it. Nice and light and easy to make your bed tucking sheets in very easy to lift. Good all round mattress Show details ·  1
Jordan Burt
Jordan Burt
  Fair Incentive Verified King

Amazing

Nice and firm and thick so makes the bed look and feel awesome.
My husband had back surgery a year ago and he has found sleeping on this mattress makes him feel better and supports his spine well. So happy with it! Show details ·  1
Virginie
VirginieSydney, NSW6 posts
  King
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Jeffrey lewiy
Jeffrey lewiyGreater Melbourne (Metropolitan), VIC
  Queen

Still waiting for delivery after nearly 2 months

Ordered an Emma Queen mattress on the Black Friday sale and it still hasn’t arrived. All I get from their support department is they understand my concern. Not good enough. Show details
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Questions & Answers

Hilary
Hilary · Comfort Mattress King

Good morning,
I purchased an Emma King Mattress 5 days ago but have not heard anything from Emma yet?

Emma Sleep
Emma Sleep   DM   
Lisa
Lisa · Comfort Mattress King Single

We are looking to purchase to place on top of a lounge for when my son visits from Uni.
Will this help with not feeling the join between the two (seat) cushions on the lounge? It’s also important it’s not hot.
We’ve already placed our self inflatable mattress on top and it was comfortable but too hot. Thank you

Janice
Janice  
Lisa
Lisa  

Thank you so much for your honest reply.

googalina.am
googalina.am · Comfort Mattress

Hi there, I purchased Emma over the phone 02/04/2023 and requested to be delivered on Fridays as this is the only day. I also received an email confirming it. Yet I get an email, txt and calls on a week day which I couldn't answer due to being at work, advising me that it has been delivered and left at my front door. I had to call the courier who advised me they have not received any specific orders for delivery. Called Emma 4 times to ask for the mattress to be picked up and delivered on Fridays. After 16 calls to Emma and courier, I had to decide to cancel the order and request a refund. Emma is failing to co-ordinate with the courier. I am soooo disappointed

Emma Sleep
Emma Sleep   DM   
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Details

Features:

  • The Emma Comfort Mattress has Airgocell foam that wicks moisture away to keep you comfortable and dry during the night.
  • It distributes your body weight evenly to relieve pressure from your body.
  • With 25cm of high-quality memory that adapts to your body, this mattress is suited to all types of sleepers and is supportive in every sleeping position.
  • The mattress has motion isolation, so that you’re not disturbed by your partner’s movements.
  • Emma states that the mattress will keep its shape and provide support for a long time. They back its durability with a 10-year warranty.

Points of praise:

  • Most reviewers found that the Emma Comfort Mattress was supportive yet still soft enough to be comfortable. Those who suffered from disturbed sleep said that they were getting more full nights of sleep by using the Comfort Mattress.
  • Reviewers also said that the mattress was easy to unwrap and assemble.
  • Those with neck, shoulder, and back tension or pain reported that their Comfort Mattress helped relieve some of their discomfort. These reviewers said that they woke up stiff or sore a lot less often since making the switch to Emma.
Compare all Emma Comfort Mattress listings
Emma Comfort Mattress Queen
  • 🏆 2024 Award
Emma Comfort Mattress Queen4.6 
Emma Comfort Mattress King
  • 🏆 2024 Award
Emma Comfort Mattress King4.6 
Emma Comfort Mattress Double
  • 🏆 2024 Award
Emma Comfort Mattress Double4.7 
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $1,249$1,399$1,159$989
Type Memory FoamMemory FoamMemory FoamMemory Foam
Mattress in a BoxYesYesYesYes
FirmnessSoftSoftSoftSoft
SizeQueenKingDoubleKing Single
FeaturesHandlesHandlesHandlesHandles
Weight29 kg35 kg26 kg19 kg
Country of ManufactureGermanyGermanyGermanyGermany
Material Name

Airgocell® Foam, HRX Foam

Airgocell® Foam, HRX Foam

Airgocell® Foam, HRX Foam

Airgocell® Foam, HRX Foam

Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Awards 2023 and 20242023 and 20242023 and 20242023 and 2024
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