Emma Luxe Mattress

I ordered the mattress based on the manufacturer’s medium / firm rating. However my experience is that’s it closer to a soft / medium rating. It has no edge support and in order to sleep on it you virtually have to sleep in the middle of the… Read more

mattress. It’s not a comfortable mattress and I find it’s giving me lower back pain as it’s not supportive enough.

Our new Emma Luxe King mattress was great value for money and delivered very quickly. The mattress is very comfortable and supportive although it is a little firmer than I expected. This was remedied by adding a mattress topper. It’s now super comfy. I am much heavier than my wife but she doesn’t roll into me like our old mattress. Show details ·  2

My new mattress is very comfortable & has given me relief from the pressure points from my previous mattress. I no longer wake up with pins & needles/numbing in my hips or shoulders. I also don't wake up with a backache in the mornings. I have found that I toss & turn much less also so have a better quality of sleep. Show details ·  1

We did a lot of research and also tried a lot of mattresses at various shops that were also extremely expensive. Once reading the reviews about Emma comfort line mattresses we decided to order one and let me tell you we are not disappointed. We got king size Emma lux comfort mattresses and we now don’t wake up with sore backs anymore and bonus is we also don’t fell each other move during the night. Would highly recommend. Show details ·  1

Brilliant mattress. I could not be happier. I was a bit skeptical at first but having slept on the mattress now for over 6 months I am completely satisfied. The support, comfort and quality of materials are comparable to mattresses twice the price. I know...I had one. Show details ·  1

I want to make sure our spinal cords are straight when we sleep on back and on side, after reading some Physiotherapy articles. I bought the Luxe Mattress with the Flip Topper and found that I can change the layers around to achieve what I want. My sore back disappeared after first night sleep. My wife's sore back disappeared after a few night… Read more

sleeps. Then we did similar experiments with the Emma Foam Pillows until out necks feel the best after sleep.

The mattress is great but the customer service has been absolutely appalling to say the least. I’ve been waiting for Emma Sleep to approve my cashback from their side since Feb 2025. It’s now mid September 2025!! Never again will I ever shop at Emma Sleep. Inconsistent, no follow up with only be chasing. NEVER AGAIN!!!! Edit: ShopBack has manually… Read more

approved my cashback. No practical help from Emma Sleep, just more runaround and customer service platitudes.

The most comfortable mattress we have ever owned. Excellent value for money! My husband and I both have back pain which has significantly reduced since sleeping on this mattress. Show details ·  1

We have been sleeping on our Emma mattress for about a month now. We couldn’t be happier. I fall asleep within a couple of minutes and no longer wake with any back pain. Show details ·  1

Bought 3 mattresses for different beds which were delivered within a couple of days, rolled and securely wrapped in thick plastic. Once unpacked they inflated and used that night. Have found them very comfortable to sleep on so far, no complaints. Show details ·  1

Emma provided amazing support as we refined the product that best suited our needs. We ordered the Emma Luxe Breeze Mattress. Quite a comfortable & well constructed product. However we found it slightly softer than preferred. Emma supplied an extra layer of firm foam. This resolved our challenges I can highly recommend the product & the support. Show details ·  1

I ordered this mattress after noticing a great discount at the EOFY sale. It felt initially very soft compared to my previous firm mattress. However after getting used to it it is great for my body (slim build) in terms of supporting my back. The softer top layer is perfect for the bony prominences of my hands and arms as they used to get numb from my previous firm mattress Show details ·  1

Firstly, I would like to address Emma's online advertising strategy ....QUOTE :" Ignoring me is easy. Ignoring 50% OFF? Not so much! Emma Sleep This was the heading 21 Dec ... Hurry 50 % off . Interesting as this SALE is continuous... Infinitum ???My experience then had a countdown.. as to how MANY HOURS I still had to purchase it at that… Read more

price! Yet,the price did not change .

I have since gone online , and read the following :- Emma UK Emma Sleep <support@email.emma-sleep.com> " The CMA { Competition and Markets Authority }is calling on the mattress firm to change its selling practices, which could be putting unfair pressure on customers to make quick purchases. ACCC in Australia, June 2025 , details Emma sleep admitting to misleading statements and sale prices. ***** PLEASE , take the time to read this , available on the WEB.

A pop up Mattress ,DELIVERED IN A BOX, retailing for $ 2481.82( before it's discounted)and has a continual 50 % sale. Only 5 Star reviews on the Website.( That should have been a red falg for me .)It had a strange odour when opening the box- CONCERNING.I feel I've been hoodwinked, but not really . This mattress does not warrant this price tag. There is NOTHING special about it.

I was also informed by Emma, during a telephonic conversation with a CSO ,that the mattress was made in Germany. Fabrication!!! The tag when you get it states made in China. So I wish I had read more honest reviews before purchasing . ( Can't do so on their Website - Interesting)

I made a decision to return the mattress. From my intial email asking for it to be picked up, I received no responce.I waited 7 WEEKS ..... for them to finally agree to pick it up.I even offered to drop it off myself. They would not give me a Brisbane Emma address. During this time I was communicating with Emma in the PHILLIPINES-numerous Emails , numerous chats , and numerous phone calls.Lots of my time wasted and very frustrating.

So, PLEASE take time to read reviews and think about the ETHICS of this Company!!! In a nutshell ......The mattress is:- Uncomforatbale-Retains heat- Made in China not Germany- NO Company Representation in Brisbane, just a warehouse that despatches- Customer Service communications in the Phillipines- Horrendous Customer Services when wanting to return mattresss, but super efficient when purchasing. I want to support AUSTRALIAN Companies, even if they import their goods, who are honest and ethical !

Very happy with my new mattress. The hardest part is trying to put it on your bed frame by yourself as it’s very heavy and bendy! To sleep on though it’s been very comfortable. I have a neck and back injury as well as the occasional bursitis in my hip and this mattress has been a delight to sleep on. I look forward to coming home to my bed particularly after being away with work. Definitely recommend! Show details ·  1

I thought I would wait at least 1 month before I comment on this mattress. For both me and my wife who have back issues. I can say that our sleep is a lot better and most importantly we don't wake up with a sore back. I should note that this mattress was a soft to medium. We really wanted a firmer mattress. We already had an Emma soft to hard topper which we added to the new mattress to give that added support. Right now, it's a winner Show details ·  1

Three months in and I’m sleeping comfortably in both warm and recently arrive brisk evenings. Waking with no lower back pain, old mattress (not Emma brand) had reached the point where lower back pain was a daily feeling when I woke. Delivery and service was great and now I have 4 Emma products in the house and all are delivering as promised at this point. Show details ·  1

I’m really enjoying our new Emma mattress. It feels comfortably plush without being too soft. I haven’t got up in the morning with any back ache and yes I feel like I’m sleeping better with it. I’m very happy with our new mattress thanks. Show details ·  1

Super comfortable! I tried a Koala mattress before coming to Emma and I found it too hard. Emma is perfect. I found their customer service really good too when I needed to change the delivery date. If you're looking for a comfortable foam mattress, this is the one! Show details ·  1

The Emma luxe bed we got was so comfortable my back is starting to feel so much better after sleeping on it, I am very happy with the Emma mattress and bed base and look forward to sleeping on it each night. Show details ·  1

Order and delivery process was very easy, happy with the comfort of the mattress so far, don’t expect to have to take advantage of the 150 day trial but it is nice to have that guarantee Show details ·  1

We bought 2 Emma Luxe mattresses. I used to sleep about 4 hours a night and would constantly toss and turn for another 4 hours. I find the Emma Luxe to be the BEST bed I’ve slept on. It’s firm but soft ( sounds ridiculous but it’s true) it just fits my body. I sleep better and wake up feeling a lot better. I used to cramp and would often have a… Read more ·  1

sore back after waking. I no longer have a sore back and I wake up often in the same position I was in when I went to bed. I love it.

The mattress is very comfortable. I am sleeping better since purchasing it. We have only had the mattress for two months so it has maintained its shape and firmness. The only negative is it took over 10 weeks for it to be delivered after we purchased it. Show details ·  1

Mattress offers great back support and excellent motion isolation, but slightly softer than preferred – We’ve recently switched to this mattress after using a much firmer one, and overall, it’s been a positive change. I wake up with my back feeling great and pain-free, which has been a huge plus. One of the standout features is the motion isolation—when my partner moves or gets up, I barely notice, which makes for an uninterrupted night’s sleep. The… Read more ·  1

only downside is that it’s a bit softer than we usually prefer, but it’s still comfortable and supportive.

Oh to have a good night sleep – Love my new mattress. No more sore spots, especially no more sore shoulder. It is comfortable in all areas, not to hard, I have a great sleep every night. Show details ·  1