Emma Luxe Mattress Queen

Flimsy, thin, terrible corners, tracking confusion, doesnt travel well Disappointed big time Show details

Emma provided amazing support as we refined the product that best suited our needs. We ordered the Emma Luxe Breeze Mattress. Quite a comfortable & well constructed product. However we found it slightly softer than preferred. Emma supplied an extra layer of firm foam. This resolved our challenges I can highly recommend the product & the support. Show details ·  1

I ordered this mattress after noticing a great discount at the EOFY sale. It felt initially very soft compared to my previous firm mattress. However after getting used to it it is great for my body (slim build) in terms of supporting my back. The softer top layer is perfect for the bony prominences of my hands and arms as they used to get numb from my previous firm mattress Show details ·  1

Excellent mattress , delivered in record time. Very supportive and easy on my shoulders while sleeping on my side Show details ·  1

I ordered the mattress based on the manufacturer’s medium / firm rating. However my experience is that’s it closer to a soft / medium rating. It has no edge support and in order to sleep on it you virtually have to sleep in the middle of the… Read more

mattress. It’s not a comfortable mattress and I find it’s giving me lower back pain as it’s not supportive enough.

I want to make sure our spinal cords are straight when we sleep on back and on side, after reading some Physiotherapy articles. I bought the Luxe Mattress with the Flip Topper and found that I can change the layers around to achieve what I want. My sore back disappeared after first night sleep. My wife's sore back disappeared after a few night… Read more

sleeps. Then we did similar experiments with the Emma Foam Pillows until out necks feel the best after sleep.

Firstly, I would like to address Emma's online advertising strategy ....QUOTE :" Ignoring me is easy. Ignoring 50% OFF? Not so much! Emma Sleep This was the heading 21 Dec ... Hurry 50 % off . Interesting as this SALE is continuous... Infinitum ???My experience then had a countdown.. as to how MANY HOURS I still had to purchase it at that… Read more

price! Yet,the price did not change .

I have since gone online , and read the following :- Emma UK Emma Sleep <support@email.emma-sleep.com> " The CMA { Competition and Markets Authority }is calling on the mattress firm to change its selling practices, which could be putting unfair pressure on customers to make quick purchases. ACCC in Australia, June 2025 , details Emma sleep admitting to misleading statements and sale prices. ***** PLEASE , take the time to read this , available on the WEB.

A pop up Mattress ,DELIVERED IN A BOX, retailing for $ 2481.82( before it's discounted)and has a continual 50 % sale. Only 5 Star reviews on the Website.( That should have been a red falg for me .)It had a strange odour when opening the box- CONCERNING.I feel I've been hoodwinked, but not really . This mattress does not warrant this price tag. There is NOTHING special about it.

I was also informed by Emma, during a telephonic conversation with a CSO ,that the mattress was made in Germany. Fabrication!!! The tag when you get it states made in China. So I wish I had read more honest reviews before purchasing . ( Can't do so on their Website - Interesting)

I made a decision to return the mattress. From my intial email asking for it to be picked up, I received no responce.I waited 7 WEEKS ..... for them to finally agree to pick it up.I even offered to drop it off myself. They would not give me a Brisbane Emma address. During this time I was communicating with Emma in the PHILLIPINES-numerous Emails , numerous chats , and numerous phone calls.Lots of my time wasted and very frustrating.

So, PLEASE take time to read reviews and think about the ETHICS of this Company!!! In a nutshell ......The mattress is:- Uncomforatbale-Retains heat- Made in China not Germany- NO Company Representation in Brisbane, just a warehouse that despatches- Customer Service communications in the Phillipines- Horrendous Customer Services when wanting to return mattresss, but super efficient when purchasing. I want to support AUSTRALIAN Companies, even if they import their goods, who are honest and ethical !

Brilliant mattress. I could not be happier. I was a bit skeptical at first but having slept on the mattress now for over 6 months I am completely satisfied. The support, comfort and quality of materials are comparable to mattresses twice the price. I know...I had one. Show details ·  1

I’m really enjoying our new Emma mattress. It feels comfortably plush without being too soft. I haven’t got up in the morning with any back ache and yes I feel like I’m sleeping better with it. I’m very happy with our new mattress thanks. Show details ·  1

Super comfortable! I tried a Koala mattress before coming to Emma and I found it too hard. Emma is perfect. I found their customer service really good too when I needed to change the delivery date. If you're looking for a comfortable foam mattress, this is the one! Show details ·  1

Order and delivery process was very easy, happy with the comfort of the mattress so far, don’t expect to have to take advantage of the 150 day trial but it is nice to have that guarantee Show details ·  1

We bought 2 Emma Luxe mattresses. I used to sleep about 4 hours a night and would constantly toss and turn for another 4 hours. I find the Emma Luxe to be the BEST bed I’ve slept on. It’s firm but soft ( sounds ridiculous but it’s true) it just fits my body. I sleep better and wake up feeling a lot better. I used to cramp and would often have a… Read more ·  1

sore back after waking. I no longer have a sore back and I wake up often in the same position I was in when I went to bed. I love it.

The mattress is very comfortable. I am sleeping better since purchasing it. We have only had the mattress for two months so it has maintained its shape and firmness. The only negative is it took over 10 weeks for it to be delivered after we purchased it. Show details ·  1

After having 4 children my hips and back are not easy to rest on any mattress however the Emma Luxe has now given me full easy sleeps at night. Show details ·  1

Firm but still extremely comfortable. No body aches in the mornings and very restful nights now. Show reply

I've had this for a couple of months now and so far so good! No aches or pains since switching so I'm happy with the level of support. Show details ·  1

Mattress is soft and comfortable, just beautiful. Enjoying the quality and comfort. Show details ·  1

Beautiful and comfy mattress with good price. Delivery was really good. Supporting team is also wonderful. Show details ·  1

Oh to have a good night sleep – Love my new mattress. No more sore spots, especially no more sore shoulder. It is comfortable in all areas, not to hard, I have a great sleep every night. Show details ·  1

Good quality for price range – Arrive quickly, but admin processes all over the place I thought I was about to receive 2 mattress. Not as firm as I had anticipated, but still good. Has retained its shape well. The soft sides have caught me out a couple of times, collapsing under me and dumping me on the floor. Show details ·  1

So comfortable, great quality – I'm very happy with my Emma mattress. It's so comfortable and supportive and I noticed almost immediately that I wasn't waking up with sore hips and back anymore. I'm also very impressed with the quality of the mattress. I would highly recommend this mattress. Show details ·  1

"Perfectly Comfortable Queen-Sized Bed for a Great Night's Sleep" – this bed has been a fantastic investment. If you're looking for a comfortable, high-quality queen-sized bed, I highly recommend Show details ·  1

Thoroughly Impressed – My mattress arrived quickly. Only complaint about delivery would be is the box doesn't have wheels so getting it inside and to the bedroom by myself was a challenge. However, the mattress was everything advertised. I really like a soft plush mattress but my previous mattress was too soft and I was starting to have issues with my back. I also… Read more ·  1

found my previous mattress too hot. Even in the middle of Winter I would wake up soaked in sweat. So a new mattress to combat these issues was needed. The Emma Luxe Mattress is just the right amount of firm for support and soft enough for my wide hips as a side sleeper. I also don't overheat anymore which has been wonderful. After about 3-4 weeks of great sleep on the new mattress I started to have some back pain. This was apparently my back adjusting to the correct position. I had a massage and all pain has gone. It's been about another 4 weeks since of pain free sleep. I am thoroughly impressed with this mattress and happy I spent the money and made the change. I wouldn't have got through Summer without it.

Excellent – Really quick delivery, pretty much delivered on the next day, excellent quality and it’s very comfy, my partner didn’t say he got sore back from sleeping Show details ·  1

Great Mattress – The mattress is very comfortable and supportive. The mattress has been good for my lower back pain and has improved my sleep quality. Show details ·  1

Sleeping like a rock! – Solid and comfortable mattress, now having a great night sleep every night! Show reply

Happy with Emma Luxe Queen – Love my beautiful Emma Luxe mattress very soft and comfy but also very supportive, one very happy Customer here. I also bought the mattress protector which fits perfectly. Show details ·  1

Worth the investment – The Emma mattress has been a good investment, and I’m happy I made the decision to purchase it. It is comfortable, hasn’t sagged, doesn’t cause me to roll into centre, and I am sleeping better and no longer experience the pain and stiffness caused by another mattress I paid the same amount for. Show details ·  1