The mattress was good when I first received it but I thought it was a touch firm so ordered the free foam topper. Delivery was within a few days of ordering.
They offered an extension of the warranty period as well which was not needed.
Really the mattress without topper was very good and I had no real complaints but also feel the topper just makes it slightly more comfortable.
Delivery and customer service was first class.
The zone system also lets me sleep on my side, back or front so is very flexible.
I was offered a $25 discount for this review but have not taken it up.

Bought a King mattress and received a confirmation email no issues and money came out of my account. Next day receive an email advising problem with funds, yet there wasn't and money came out of my account and I confirmed this with the bank.

I need this rectified asap yet no customer support number and looks like this has happened to several people

After moving interstate and needing a mattress asap, I was amazed at the incredible delivery time. I put the delivery order in at 6:30am and it managed to arrive by 4pm that afternoon - amazing! It took barely days to adjust, and as a very hot sleeper, I can comfortably say that this mattress does a great job of dissipating heat. Excellent Product, great price and fast delivery, definitely recommend.

My husband did a lot of research about mattresses prior to our purchase of the Emma mattress and it has exceeded our expectations. Neither of us are aware of the other getting out of bed and the mattress maintains its shape very well with no dents from where we have slept.
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I suffer from severe back issues and this mattress has been amazing. Most mornings I wake up refreshed from a great night's sleep. No sagging or roll together either, I don't even feel my partner turning in the night.

The mattress was delivered 2 days after I ordered it despite me being in regional surprised me. It was a bit firm for me so I emailed Emma and got a comfort layer which made it more comfortable for me. The mattress seems to be of good quality foam, I've only used it for 3 weeks so far no sagging.

The mattress is beautifully made and easy to roll out. It has provided a cool sleep in the summer months. The service team have been exceptional with contact and service.

Hi, so far you are the worst company I have dealt with.
You have constantly ignored my refund request and when I have tried to escalate the issue on your Facebook, you just block my account and delete my messages. This is absolutely appalling! I will not stop raising my issue on all social media available until you gave given me my refund! I have placed my order on 02/01/2021 (order number 4000052961) and still haven't received my refund yet! Please refund ASAP!

This is my first foam mattress so I was worried buying online, but I’m very glad I did! It does feel firm but moulds where it should. I love it.

The Emma mattress is very comfortable and easy to sleep on. I've found that as soon as I lie down I feel like I'll drift off to sleep. I am now getting to sleep easier and I sleep all through the night.

I previously had the Koala, and I can’t really fault either or say one is better than the other.
I like that the Emma has handles on the side if you need to move it as they are super heavy.
It’s a comfortable mattress however I do find I get hot in the night. I am a side/front sleeper so when my lower back is tight I tend to get a bit of back pain on memory foam mattresses (regardless of brand), but my husband doesn’t and we are happy with our purchase.

Getting a good night's sleep depends on being comfortable in all lying positions. I have found that the matress si quite supportive. However the comfort level could be improved by reducing the firmness. For my liking, the matress is too firm and lying on my sides blood circulation to my arms is reduced and I get "pins and needles".
I do have neck and shoulder problems and find that there is insufficient "give" in the matree to allow me to easily find a comfortable position. However, once settled, I can, but not always, sleep well. It really depends on my flevel of fatigue.

We were a little apprehensive about the 'buy before you try', despite knowing we had 100 days to make up our minds. But, so far sooooo great! Hubbie has a permanent injury to his back, and is waking up with less discomfort. I am sleeping like a dream, and don't get woken up during the night when he gets in/out of bed. Mattress feels quite firm to the touch, but is remarkably comfortable.

I have asked your customer service on where your mattresses are made and they have told me that your mattresses are made in Europe and in Asia. Why is Emma being so secretive about where their mattresses are made? Other box mattresses such as Ecosa and Winkl have no problem telling their customers that their mattresses are made in China. Anyway, when I have placed my order, it clearly stated on your website that they are made in Frankfurt, Germany. Since what I have purchased was not what I was promised, I am entitled to a refund. Also before o...

Very comfortable. We get a good night's sleep and wake up fresh.
The firmness is just right for us. We've had it for a month now. Overall very happy with our purchase.

The purchase and delivery was quick and efficient
The product appears to have a had a lot of thought put into it.
It is just a little bit too firm for my liking

The first morning waking up on this mattress my back felt better than it has in a long time! Usually I'm still and sore but I honestly felt great. Great quality for a good price and able to open and set up with one person

Customer service was really great and the delivery was really good, I got my mattress in 3 days.
The mattress is on the firm side but something that is worth noting is you can feel the mattress is divided into 3 parts. The top and bottom part is soft while the middle is firm.
I went through a few review but it seems no 1 mention anything about it. Is fine if you are sleeping on it but if you sit up on the bottom or top part of the mattress, you'll find yourself sinking.
That was the reason we had to return the mattress.
The customer service reply us quickly and we are waiting for the courier to come pick the mattress up.

Do you prefer firmer mattresses?
Do you enjoy cost effective and easy to your door shipping?

If the above is yes for you - then maybe consider the Emma mattress.

I decided to give it a good 3 or so months before giving this review to give a good representation of the mattress.

A couple points below:

1. It does get quite hot in the warmer seasons, BUT not too uncomfortably so for me....

Very comfortable, I get a good nights sleep. I have had the queen mattress for 3 weeks now and as I have been used to a firmer mattress in the past have ordered the extra comfort layer which should also provide more firmness and longer durability