4Emma Original Mattress

Emma Original Mattress

  • Verified company
4.2

2,903 reviews · Statistics

PositivevsNegative
83% · 2,404404 · 14%
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Value for Money
4.4 (2,414)
Sleeping Position
  • Side (1,858)
  • Back (677)
  • Front (313)
Adjustment Period
  • Days (1,697)
  • Weeks (350)
  • Months (49)
  • I never got used to it! (210)
Pre-existing Neck / Back Issues Yes (1,161) · No (1,102)
Caused Discomfort Yes (249) · No (1,985)
Heat Retention Yes (381) · No (1,524)
Sagging Yes (63) · No (2,042)
Perceived Firmness
  • Very Soft (12)
  • Soft (78)
  • Medium (1,247)
  • Hard (770)
  • Very Hard (157)
Supportive for back and shoulders
Extremely comfortable
Firm and durable
Customer service sometimes slow

Reviews

2,903 reviews
Lisa D
Lisa D Camden · 26 posts

Terrible experience 5/12/23

Original Mattress Queen
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Lisa
Lisa Sydney, NSW · 2 posts

Doesn’t last

Original Mattress King
Trent
Trent · 9 posts

Hard mattress and takes a least a month to get your money back

Original Mattress King
Mikayla B.
Mikayla B.

Disappointed - 24 months in and looking to replace

Original Mattress King
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Archibald
Archibald

Customer Service in name only....

Original Mattress Queen
cschofield
cschofield Greater Melbourne (Inner), VIC · 2 posts

Mattress not for me, service terrible

Original Mattress King
Brigitte W.
Brigitte W. South East Queensland, QLD

Be warned!! Terrible customer service

Original Mattress Single
Gianna Y.
Gianna Y.
 · Verified

Save yourself and just buy a KOALA instead

Original Mattress King

Customer service is slow and their courier is even worse. I ordered my mattress 2 weeks ago and still have not received it. I was home all day and took a leave from work so I could receive it and their courier suddenly marks my address as unsafe to leave it in when I didn't receive any communication from their end. DO NOT ORDER FROM THIS BRAND.

SJC
SJC Greater Melbourne (Outer), VIC

Buyer Beware

Original Mattress King
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Jan not happy
Jan not happy Canberra Central 2601, ACT · 2 posts

Very hard

Original Mattress King
Bgeedj
Bgeedj Greater Melbourne (Metropolitan), VIC · 5 posts

Hot hot hot

Original Mattress Queen
Value for Money
Negus Media
Negus Media Mid North Coast, NSW

Amazing service to a point / constructive criticism so online mattress purchasing remains an amazing new way to shop

Original Mattress Queen

Author stated being incentivised for this review

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Darren H.
Darren H. Hunter Region, NSW

Horrible Company Dont waste your time

Original Mattress King
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Emma Sleep
Emma Sleep · 
Di
Di · 7 posts

Buyer beware

Original Mattress
Anna R.
Anna R. Sydney, NSW · 2 posts

Very uncomfortable- no mattress topper was available but they took the mattress back

Original Mattress King

Questions & Answers

faithqueens07
faithqueens07 ·  · Original Mattress Double

Hey just wondering if it's completely safe to use an electric blanket that will heat up the bed

Emma Sleep
Emma Sleep · 

Hello faithqueens07. Happy Monday. Yes, it is safe to use it with an electric blanket.

Guest
faithqueens07
faithqueens07 ·  · Original Mattress Double

Hey just wondering if it's safe to use an electric blanket

Emma Sleep
Emma Sleep · 

Hello faithqueens07. Happy Monday. Yes, it is safe to use it with an electric blanket.

faithqueens07
faithqueens07 · 

Does the electric blanket need have something in between the mattress so it doesn't melt or is it fine to keep them next to each other

Emma Sleep
Emma Sleep · 

Electric blankets can be used with memory foam mattresses, pillows and mattress toppers. Most heated throws and electric over blankets are designed to be used on top of your bed/mattress, so you shouldn't use them underneath it. So, yes you can keep it next to each other.

faithqueens07
faithqueens07 · 

Ty ily!!

Emma Sleep
Emma Sleep · 

Always our pleasure here.

Guest
Rebecca R.
Rebecca R. ·  · Original Mattress

What is the cost of a king size mattress?

Emma Sleep
Emma Sleep · 

Hello Rebecca. Thank you for your interest in the Emma Mattress. We no longer offer the Emma Original on the website. You may visit our website to check the current price of our mattress: https://www.emma-sleep.com.au/

Guest

Get an answer from our members and Emma Sleep representatives

Select a listing for your question
Emma Original Mattress

Details

Features

  • The Emma Mattress is made with three layers of memory foam, which are: eco-friendly hyperfoam, polyether foam, and pressure-relieving point elastic foam. These adapt to your body shape as you sleep, even as you shift positions throughout the night.
  • A removable and washable top cover is made from polyester and elastane.
  • A zoning system supports you in the areas of your body that you need it most, such as your pressure points.
  • A motion isolation system allows for minimal partner disturbance and a more peaceful, uninterrupted sleep.
  • Available in the following sizes: single, king single, double, queen and king.

Points of praise

A high number of reviewers reported that the Emma Mattress was extremely supportive, and that it was also comfortable. This helped to support the back and shoulders. These sleepers woke up feeling refreshed. Good value for money was also cited.

Pain points

The main pain points that dissatisfied customers encountered were issues with customer service. The Support team can take a while to respond to customers when it comes to resolving issues, such as late deliveries.

These reviewers also wrote that Emma’s returns policy isn’t always honoured. Some people found the mattress too firm for their liking, but had difficulty returning it for a refund due to a lack of responsiveness from Emma.

Compare all Emma Original Mattress listings
Emma Original Mattress Queen
  • Award Winner 2022
Emma Original Mattress Queen4.3
(1,510)
Emma Original Mattress King
  • Award Winner 2022
Emma Original Mattress King3.9
(613)
Emma Original Mattress Double
  • Award Winner 2022
Emma Original Mattress Double4.2
(363)
Emma Original Mattress King Single
  • Award Winner 2022
Emma Original Mattress King Single4.0
(116)
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $999$1,099$899$799
SizeQueenKingDoubleKing Single
Country of ManufactureGermanyGermanyGermanyGermany
Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Compare all Emma Original Mattress listings

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