4Emma Original Mattress

Emma Original Mattress

 Verified
4Emma Original Mattress
4.2

2,922 reviews

PositivevsNegative
82% · 2,404421 · 14%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Sleeping Position
  • Side
  • Back
  • Front
Adjustment Period
  • Days
  • Weeks
  • Months
  • I never got used to it!
Pre-existing Neck / Back Issues Yes · No
Caused Discomfort Yes · No
Heat Retention Yes · No
Sagging Yes · No
Perceived Firmness
  • Very Soft
  • Soft
  • Medium
  • Hard
  • Very Hard
Value for Money
4.4
Supportive for back and shoulders
Extremely comfortable
Firm and durable
Customer service sometimes slow

Reviews

2,922 reviews
Cloase Marlow
Cloase Marlow8 posts
  Double

Emma Mattress crap in your bed

I've been sleeping on my lounge because my Emma Mattress is not very good. I slept on it last night and this morning my back hurt so badly. Please think before you buy this Mattress. Show details
Value for Money
Emma Sleep
Emma Sleep   DM   
More
MaureenL
MaureenLGreater Melbourne (Outer), VIC7 posts
  King

Emma customer service

I would like to say that my dealings with Emma Sleep have been excellent both with communication and customer service. Unfortunately the mattress we bought did not suit. I thought it was fine but my husband felt it was too firm. I contacted Emma sleep requesting a refund, spoke to a lovely lady named JW. She couldn’t have been more helpful. We sent a photo of the mattress. I received an email straight away acknowledging they had received the photo. Another email followed the same day telling us the mattress will be picked up within a few days and a full refund has been deposited in to my account already. Very satisfied with the customer service! I had been concerned after reading negative reviews. Show details ·  1
Nighat
Nighat
  King

Avoid Avoid Avoid!!!!!

Deplorable Customer Service
It has been over two months since I reported issue. After numerous emails/photos they agree to send replacement.
I requested they must complete all quality checks before sending replacement, but this was not done because replacement mattress is damaged. I reported this and once again wasn’t believed and demanded evidence. As I lost the trust, I asked for refund which they have refused. Also they refused to replace the mattress with better quality mattress even I offered to pay the difference in price. Now they refused to collect the damage mattress which is no good to us.
Please DO NOT buy from this company. Show details
Emma Sleep
Emma Sleep   DM   
More
bar008
bar008Sydney2 posts
  King

Terrible Experience

Do NOT believe the promises on the website or the chat agents - you will NOT receive the mattress in the same day even if they promise over the phone/chat before you buy. They are just trying to get sales and don't have any clue when you will actually get your product. We needed a mattress urgently so confirmed it would come same day prior to ordering however after we ordered, well, the story changed. Could be 20 or more days before we may get it, if that! Terrible experience, terrible company
Emma Sleep
Emma Sleep   DM   
More
Tray
TrayGreater Melbourne (Inner), VIC3 posts
  King

Shocking customer service

I placed an order and havent recieved any confirmation, I contacted them to cancel order and they have spun a story about having to cancel with the warehouse as it has been despatched yet the order is still pending in my account and I was told 20 day delivery. Show details
Emma Sleep
Emma Sleep   DM   
More
trev
trevPerth, WA2 posts
  Queen

too hard,

First mattress received didnt inflate so was replaced. Second one received was so hard that i made a complaint and guess what!! totally ignored and then when i did receive a reply it was past the 100 day trial and told here have a topper of foam of about 2cm thick which off course did nothing. No reply to date. Terrible customer service will never recommend Emma to anyone Show details
Emma Sleep
Emma Sleep   DM   
More
Goldy
GoldyGreater Melbourne (Metropolitan), VIC2 posts
  Queen

Worst mattress you will ever own

We purchased an Emma mattress for our guest bedroom. We went to a few mattress stores but decided to buy one online. We slept on it for 1 night to give it a go and the bed was already sinking in the middle and felt lumpy. I bought a mattress topper to put on it and after my parents slept in there for 1 week it was already completely sinking. I gave it away on marketplace for free and purchased a sleeping duck which has been fantastic. Stay away from Emma mattresses… the quality is awful!! Show details
Emma Sleep
Emma Sleep   DM   
More
Daffodil_Crab
Daffodil_Crab
  Verified King

Too soft for me

I wake up with a sore back, not enough support even when flipped often. Shame:( Show details
Emma Sleep
Emma Sleep   DM   
More
Hannah
Hannah
  Queen
Emma Sleep
Emma Sleep   DM   
More
James
JamesSouth East Queensland, QLD4 posts
  Verified King
Emma Sleep
Emma Sleep   DM   
More
Adalenep
Adalenep2 posts
  Double

Ordered 5 December & still available online to order when no product?!

I’m perplexed why a company would advertise next day Metro delivery when they have no product.
I ordered my sons mattress 5/12/23…last year!
Still! Not received but still available to purchase online?!
You cannot sell a product you do not have! Show details
Emma Sleep
Emma Sleep   DM   
More
AnthonyH
AnthonyH
  Queen

No customer service

Ordered a mattress a month ago and waiting for delivery. Impossible to call as the number tells you they are currently unavailable and hangs up. Be cautious of this company
Emma Sleep
Emma Sleep   DM   
More
Nargis
NargisSydney, NSW
  Queen

NO DELIVERY YET

purchased a mattress and only pillows have arrived, its been more than 4 weeks - this is beyond a joke and I have called and emailed and no response. zero customer service

at this rate it will reach the 90 day trial period before the mattress arrives . website says 5-10business days Show details

Emma Sleep
Emma Sleep   DM   
More
Kate
KateNgunnawal 2913, ACT
  Queen

Terrible customer service

Ordered 2 weeks ago contacted the support email and was told they can’t find my address!!! Show details
Emma Sleep
Emma Sleep   DM   
More
Matt
MattGreater Melbourne (Metropolitan), VIC3 posts
  Queen

Worst customer service I've ever received

Fast and free delivery guarantee isn't true at all. I was told my mattress would be delivered within 2 weeks. It's now been 4 with another apparent 2 week wait.
Every time I try to call the listed number I get hung up on or left on hold for 10+ minutes, then hung up.
The online chat is useless and will not be able to help or give you any details of your order.
Was refused to deliver me a mattress from another state which had excessive amounts of stock. Show details
Emma Sleep
Emma Sleep   DM   
More

Questions & Answers

faithqueens07
faithqueens07 · Original Mattress Double

Hey just wondering if it's completely safe to use an electric blanket that will heat up the bed

Emma Sleep
Emma Sleep   DM   

Hello faithqueens07. Happy Monday. Yes, it is safe to use it with an electric blanket.

faithqueens07
faithqueens07 · Original Mattress Double

Hey just wondering if it's safe to use an electric blanket

Emma Sleep
Emma Sleep   DM   

Hello faithqueens07. Happy Monday. Yes, it is safe to use it with an electric blanket.

faithqueens07
faithqueens07  

Does the electric blanket need have something in between the mattress so it doesn't melt or is it fine to keep them next to each other

Emma Sleep
Emma Sleep   DM   
Rebecca R.
Rebecca R. · Original Mattress

What is the cost of a king size mattress?

Emma Sleep
Emma Sleep   DM   

Hello Rebecca. Thank you for your interest in the Emma Mattress. We no longer offer the Emma Original on the website. You may visit our website to check the current price of our mattress: external link 

See all Emma Original Mattress questions

Details

Features

  • The Emma Mattress is made with three layers of memory foam, which are: eco-friendly hyperfoam, polyether foam, and pressure-relieving point elastic foam. These adapt to your body shape as you sleep, even as you shift positions throughout the night.
  • A removable and washable top cover is made from polyester and elastane.
  • A zoning system supports you in the areas of your body that you need it most, such as your pressure points.
  • A motion isolation system allows for minimal partner disturbance and a more peaceful, uninterrupted sleep.
  • Available in the following sizes: single, king single, double, queen and king.

Points of praise

A high number of reviewers reported that the Emma Mattress was extremely supportive, and that it was also comfortable. This helped to support the back and shoulders. These sleepers woke up feeling refreshed. Good value for money was also cited.

Pain points

The main pain points that dissatisfied customers encountered were issues with customer service. The Support team can take a while to respond to customers when it comes to resolving issues, such as late deliveries.

These reviewers also wrote that Emma’s returns policy isn’t always honoured. Some people found the mattress too firm for their liking, but had difficulty returning it for a refund due to a lack of responsiveness from Emma.

Compare all Emma Original Mattress listings
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $999$1,099$899$799
SizeQueenKingDoubleKing Single
Country of ManufactureGermanyGermanyGermanyGermany
Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty10 year(s)10 year(s)10 year(s)10 year(s)
Awards 2022202220222022

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.