Emma Sleep

Disappointing, quality seems cheap. Very basic bed with no side edge support. If you sit or lie on or near edge you end up on the floor! It doesn't… Read more

have much comfort, im a side sleeper and my shoulder is very painful since using this mattress. Purchased on sale but still not worth the money, better to pay more for better quality. Customer service was good and helped organise the return of mattress

All good. No problem's. Fast delivery. Well packaged. Comfortable sleep.

This has been a game changer - I'm sleeping better than ever and my back does not hurt. Wish I bought this earlier - after a night or 2 or getting used to it, I'll never go back.

It's comfortable but so hot to sleep on. Wake up in the middle of the night having to reposition myself due to body heat build up. Very annoying!

Great support! I now have no aches and pain in my body since purchasing the Diamond topper! I now sleep like a baby

Buyer beware. I would give 0 stars if I could. This mattress started sagging within only a few months. Thankfully they have a great refund policy.… Read more

Unfortunately they paid the refund back to the original account without asking me, and that account is closed. Emma has been stuffing me around for months, making me spend hours on hold to both them and the bank, and are completely refusing to call the bank's merchant support line, which they (the bank) have said multiple times would allow them to resolve the issue. Emma has insisted on requiring written proof from the bank which the bank has stated multiple times they cannot give to me, and Emma is refusing to call them. At this point I am having to go to the ACCC to get my money back.

Update: Not only does Emma make bad mattresses and screw you around they will also lie to your face. The reply here claiming to be willing to help above and beyond normal channels and actually put in any legwork was just an outright lie and they have continued to put all of the onus on me to chase everything up, while claiming they'll call the bank, which they still have not done, despite it being a month since they said they could help me resolve the issue. DO NOT BUY FROM EMMA SLEEP.

The Emma mattress protector is great. It fits perfectly and is easy to wash.

The pillow is too hard and quite uncomfortable. It feels just like cheap foam. Very disappointing considering the price and how good Emma mattresses are in comparison.

We purchased this in March 23 and had it replaced after 2 or so months as it was bad, the second sofa came around July 23 and I'm about to throw it… Read more

out and it belongs in the garbage. Uncomfortable, badly design and equally poor quality product that should have never passed any form of reputable quality control. As a sofa it's lousy and a bed not suitable either. We only kept it this long as bedding for the dogs but it's taking too much space and the dogs have better beds than this so called "sofa bed" shame on Emma Sleep for swindling money from customers for such a subpar product.

The bed turned out even better than I expected! It’s really firm and sturdy, and the mattress fits perfectly. There’s no noise or creaking at all,… Read more

which I love. Assembly took a bit of effort, but it was worth it in the end. Super happy with the purchase!

Not as solid or comfortable as the last Emma mattress we bought a few years ago.

Love the aesthetic – Looks clean and had great customer service. I am happy with their products and service

Emma topper makes a big improvement and is comfy to sleep on

Fast delivery – Happy so far with the mattress. Delivery very quick after ordering online

Adaptable and super comfy – The Emma hybrid pillow is super comfy and adaptable. There is a small insert that can be removed to make for a softer, flatter surface if needed to optimise comfort fir the individual.

If the Emma mattress isn't already deliciously comfortable, along walks a diamond topper and turns your sleep upside down to perfection.

While the bed frame is of good quality, it is much lower to the floor than we expected and this is a problem as my wife and I are both in our late… Read more

seventies an have severe arthritis. The website gives a height for the other beds in the range but does not for the Rosewood. I sought advice on this from EMMA and was told, on the phone, that it should be the same height as the other beds. In fact, the top of the slats (i.e. the bottom of the mattress) is only 23cm above the floor so, with a mattress depth of 29cm, this makes the sleeping surface only 52cm above the floor. My wife and I find it awkward getting into bed and, more importantly, extremely difficult getting out and we are both concerned about the risk of falling, especially in the dark. Had I known that this bed was so low to the floor, I would not have purchased it and would have instead bought one (either from EMMA, or someone else) which provided a more easily negotiable height, considering our age and lack of mobility. I have been tempted to place a brick under each of the legs/supports but that, in itself, would present other safety issues. Hopefully, somebody from EMMA will read my comments and be able to suggest an acceptable solution.

It is now 24 calendar days since I bought my bed and it hasn't arrived. Two estimated arrival dates have been and gone, and neither Emma nor the… Read more

courier can tell me when it might be in Darwin. It seems it took 10 days to be picked up by the courier.

Meanwhile, the mattress I bought from Ecosa had excellent tracking and was here within the week.

Emma is not recommended if you live non-metro!!

Perfect balance of utility and comfort. Bed head is soft and nice to lean on and the actual frame is great quality. took me a bit longer to put it together than expected but really enjoying it!

Is easy to assemble but the mattress doesn’t really fit tight with the bed frame