Emma Sleep

It’s a good mattress that we got for the spare room. It’s comfortable however I find that the materials are thinner than the Emma Matt it replaced that it was exactly the same as.

I’ve had my Emma mattress for just six months, and unfortunately the cover has already started pilling significantly, making it uncomfortable to… Read more

sleep on.

I contacted Emma about the issue, but unfortunately they have told me they are not going to do anything about it. I’m very disappointed, particularly given the price of the mattress and the relatively short period of time I’ve had it.

For comparison, my previous IKEA mattress lasted around 10 years without having this kind of issue.

I expected much better durability from Emma and am disappointed with both the condition of the mattress after only six months and the response I received from customer service.

Worst waste of money of all time. Pillow is ultra nexk damaging it feels like. Ive tried it for 3 months and now it feels like my neck is ruined and… Read more

the pain is severe. The pillow is way too firm and tall and it seems as if my spine is now totally misaligned after using this product. 0 stars if i could. Throwing into bin today, had enough of this tormenting experience.

It's comfortable but so hot to sleep on. Wake up in the middle of the night having to reposition myself due to body heat build up. Very annoying!

We purchased this in March 23 and had it replaced after 2 or so months as it was bad, the second sofa came around July 23 and I'm about to throw it… Read more

out and it belongs in the garbage. Uncomfortable, badly design and equally poor quality product that should have never passed any form of reputable quality control. As a sofa it's lousy and a bed not suitable either. We only kept it this long as bedding for the dogs but it's taking too much space and the dogs have better beds than this so called "sofa bed" shame on Emma Sleep for swindling money from customers for such a subpar product.

The Emma mattress protector is great. It fits perfectly and is easy to wash.

The pillow is too hard and quite uncomfortable. It feels just like cheap foam. Very disappointing considering the price and how good Emma mattresses are in comparison.

Great support! I now have no aches and pain in my body since purchasing the Diamond topper! I now sleep like a baby

Too hard. Had a chemical smell that did not go away. Felt cheaply made with little support on the edges. Customer service terrible. Took 6 weeks to… Read more

process a refund. Continual AI responses from the customer service team attempting to explain the delay in refund/ mattress collection.

Product OK marketing less so – It's a mattress not really much better or worse than other makes. However, Im giving a 1 star because I just got an email offering a full refund… Read more

(it's a raffle) to give a review. Business should not tout for reviews. It distorts the who concept of them.

The bed turned out even better than I expected! It’s really firm and sturdy, and the mattress fits perfectly. There’s no noise or creaking at all,… Read more

which I love. Assembly took a bit of effort, but it was worth it in the end. Super happy with the purchase!

Emma topper makes a big improvement and is comfy to sleep on

Love the aesthetic – Looks clean and had great customer service. I am happy with their products and service

It is now 24 calendar days since I bought my bed and it hasn't arrived. Two estimated arrival dates have been and gone, and neither Emma nor the… Read more

courier can tell me when it might be in Darwin. It seems it took 10 days to be picked up by the courier.

Meanwhile, the mattress I bought from Ecosa had excellent tracking and was here within the week.

Emma is not recommended if you live non-metro!!

Perfect balance of utility and comfort. Bed head is soft and nice to lean on and the actual frame is great quality. took me a bit longer to put it together than expected but really enjoying it!

If the Emma mattress isn't already deliciously comfortable, along walks a diamond topper and turns your sleep upside down to perfection.

While the bed frame is of good quality, it is much lower to the floor than we expected and this is a problem as my wife and I are both in our late… Read more

seventies an have severe arthritis. The website gives a height for the other beds in the range but does not for the Rosewood. I sought advice on this from EMMA and was told, on the phone, that it should be the same height as the other beds. In fact, the top of the slats (i.e. the bottom of the mattress) is only 23cm above the floor so, with a mattress depth of 29cm, this makes the sleeping surface only 52cm above the floor. My wife and I find it awkward getting into bed and, more importantly, extremely difficult getting out and we are both concerned about the risk of falling, especially in the dark. Had I known that this bed was so low to the floor, I would not have purchased it and would have instead bought one (either from EMMA, or someone else) which provided a more easily negotiable height, considering our age and lack of mobility. I have been tempted to place a brick under each of the legs/supports but that, in itself, would present other safety issues. Hopefully, somebody from EMMA will read my comments and be able to suggest an acceptable solution.

Adaptable and super comfy – The Emma hybrid pillow is super comfy and adaptable. There is a small insert that can be removed to make for a softer, flatter surface if needed to optimise comfort fir the individual.

Is easy to assemble but the mattress doesn’t really fit tight with the bed frame