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DO NOT USE!!!! BUYER BEWARE
On hearing the latest ad campaign from this company, I thought it important to share our experience and save other consumers being stung in the same way that we have. They are promising fast delivery in their ad. We ordered a spa back in November and were told at the time that it was already in production and therefore delivery would not be long. We are yet to receive our spa and the company has not even made contact with us since March of this year. We have emailed them again and again requesting information on an estimated delivery and ha...ve not even had the courtesy of a reply. At this stage, we are completely over it and just want our substantial deposit refunded as we do not trust a company that will not reply to requests for information. Once again there are no replies to our requests for refund. What would happen if something went wrong once the spa was delivered?
Quality Service, Products and Amazing Results
The interaction we have had with Endless has been very positive. Rachel's customer service, friendly attitude, along with, Shane, Nicole, Sue and Helen, provided us with great comfort through out the planning, excavating, installation and completion of the amazing Pool we now enjoy. The quality of products and workmanship by the trades Endless engages are also very reliable.
Rachel and Endless team are highly recommended.
Great pool, TERRIBLE customer service
The pool itself is fine, no problem. But Endless have been an absolute nightmare to deal with, from start to finish. Parts of the project that were meant to only take six weeks took six months, and only progressed when we asked why we were waiting so long. Now almost two years later we're still trying to get them to finish the project. We used their builders, their tradies, their planners, and Endless just washed their hands of us once they got our money. Terrible, terrible service. Took months to get it working, for months the "pool" was just ...a dirty puddle in our yard. Plus their builders didn't know the pool fence regulations so the advice they gave us was completely wrong, now we find ourselves having to replace the boundary fence despite being told by Endless this wouldn't be necessary, and them giving us plans that said the existing fence could stay. Nothing but trouble from start to finish, and the cost has blown out endlessly - many, MANY thousands of dollars more than we were ever led to expect. Once they got our money Endless had no interest in helping us resolve any problems with our pool, they just weren't interested. So if you just buy the pool you'll probably like it, but I would never, ever recommend you use them to get it installed. I never leave negative reviews but their service was SO BAD I signed up just to leave my experience.
We have a bath spa ordered back in November of 2020. Still do not have it. After multiple contacts we have been told that it is due to Covid. We brought it 8 months after Covid and was told that it would be at most a month. I called today and was told we are number 2 on the list. I asked what this meant and was told they did not know. I asked what number I was on the list last time I called and they could not tell me. I advised that it is going to hold up our certificate of occupancy and was told by service officer that there are lots in my predicament. We were going to buy a $50000 outdoor spa from them but will not be now. The updates to what is happening has been ordinary at best. We have had to call. Very frustrated customer.
Amazing product and service
Rachel, Dan and the whole Endless team made our project a breeze every step of the way. The quality of the pool and the installation is second to none and we couldn't be happier swimming in our new Endless pool!
Great Customer Service
Their product list is extensive...I don't think there is any spa or pool product they don't carry (maybe a bit of an exaggeration, but they carry a lot of stuff). Their prices are pretty reasonable too. I ordered some chemicals for my spa from their website and found the process to be straight forward. Note that some chemicals are classified as hazardous materials and can not be delivered via post/currier, which I didn't realise at the time of my order. Their customer service team reached out to me to suggest an alternative chemical and were ab...le to swap it for the one I ordered and then posted everything to me the same day. I highly recommend Endless Pools and Spas not only for their extensive selection, but their fantastic customer support. I will definitely be ordering from here again.
Best product and service in the industry.
Overall the install and the products are exactly what we wanted.
Did exactly what we wanted and are very low maintenance. (we spent the money and chose all the equipment that would give us this outcome).
If you have ever built a house you understand that no building process is free of hiccups. This being said our building process consisted of the perfect storm, LITERALLY! In the middle of our dig a freak storm hit and greatly complicated the process. But through calm communication from both parties and Endless Pool...
Perfect spa great company
Bought spa from Endless Spas very helpful staff love the spa and use it 3-4 times a week could not fault Endless Spas professional and friendly approach and always there when we rang for assistance after it was installed.
Endless were amazing and a dream to deal with. We live on the other side of town but nothing was a hassle. The spa was ready when we arrived to pick it up, they loaded it, tied it down and even sprayed some WD40 on our ratchet straps. It is now installed and we use it every day. The spa is so quiet and easy to maintain. A big thank you to Rachel and the team.
Endless above & beyond
After being told by three pool companies that the site for my pool was not possible,I visited Endless & met with Trent when it then became obvious that this could be done. The whole process of delivery & installation went smoothly. Shane was always very available to coordinate the process & Josh handled the installation seamlessly. I would also like to thank Sue in the office who helped me with some of the obstacles that I met along the way. I know this pool is going to be easy to maintain & it looks amazing for a little pool.
More than happy
From the very beginning of entering the store we were taken in care and had a very informative but not pushy like some desperados, the spa was delivered by a very professional chap named Ron who made it look so easy then spent a fair time explaining how it all works, we have been more than happy with the follow through from beginning to end, thank you Endless a quality product.
Our pool is perfect!!!!
Endless were amazing right from the start!! Trent our sales rep was the best!! He was so friendly, so helpful and made our purchase fun and exciting. Shane our project manager, and the whole install team were all equally fantastic!! They worked so hard getting our pool ready and installing it safely into our yard. Our pool looks absolutely amazing!! Can’t wait for summer to come around so we can enjoy it!! Thank you Endless for our perfect backyard oasis!!!
Great Spa purchase by a knowledgeable caring company
Purchased an artesian elite spa on Endless’s recommendation. Great spa which we use a couple of times a week . Easy to maintain using the perfect balance method . Thanks endless not only in excellent product but your care for the correct installation and after sales service .One very happy customer .Rob
If you’re after cheap and nasty, don’t waste your time or theirs. Their product and service was flawless from the moment we walked into the showroom to the very last minute we got handover to our new pool. Nothing was ‘too hard’. They went above and beyond to ensure we had an amazing experience starting from the time we signed and the follow up after we had used it all summer. From our family to yours, Thank you for making our first experience owning a pool simple and flawless.
Endless fun and enjoyment
Best purchase ever. We love our spa and use it at least a couple of times a week. Easy to maintain and keep clean, leaving more time for enjoyment and relaxation.
Questions & Answers
I have endless spa and large cracks are appearing. how to get it fixed.
Hi do you only make spa size or pool size as well? I want a pool for the family but the option for myself to train in? I was thinking about 11m pool?
Hi, As a prospective customer I am surprised that Endless Spas dont take the time to acknowledge what their customers have to say...(positive or negative input)
I was only looking for an above ground spa.....(circa $10k)
Can I ask if I should trust Endless Spas as I dont want any problems
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