Energy Trade

Rates always increasing – Just wondering why the rates keep increasing? The current rate is already ridiculously higher than most companies. My partner and I work six days a week and our monthly bill is still normally around $300?! This company is an absolute scam. Avoid at all costs. I’ve just recently called up about this issue. The email you sent was a copy and paste… Read more

from a past email, the rates actually went down. they just couldn’t be bothered to write or at least read the email they sent out. Well done, professionalism at its finest!

Electricity Account Set Up – After a very stressful move and coming across many unhelpful and rude service providers in Canberra, Debbie has been the first person to help me with my query without any troubles. I had difficulty with the website the previous night and could not set up my account. I had expected to have more difficulties when speaking with someone from the… Read more ·  1

company today. I anticipated them telling me that I would not be able to set up the account today or I would be charged some exorbitant fee, or there was some issue with connections. I had a list of issues in my mind that I was worried I would be faced with when calling Energy Trade. But this was not the case with Debbie. She was eager to assist me. She was patient and listened to the issues I had been faced with leading up to moving in. She spoke in a professional and kind voice, had explained things clearly with me so I could understand what I was signing into. She was happy to answer any questions I had. She made the whole process of signing up easy and stress free. She was a breath of fresh air. I cannot speak highly enough of her and I wish there were more people like her. Not long after the call I was contacted by an energy service person to have the power turned on. Please pass on a massive thank you to her :)

Exceptional Customer Support from Liz - 5 Stars! – Dear Energy Trade Team, I wanted to take a moment to commend your customer support representative, Liz, for the outstanding service she provided. In a time when customer service often falls short, Liz's dedication, expertise, and genuine concern for our situation truly stood out. We recently found ourselves facing a baffling increase in our… Read more ·  1

electricity costs, which had escalated to a staggering three times what we used to pay. Understandably concerned, I reached out to your team for assistance. It was during this time that I had the privilege of interacting with Liz.

Liz's proactive approach in addressing our concerns immediately put us at ease. She meticulously reviewed our usage patterns and consumption history, patiently explaining the factors contributing to the sudden spike in costs. Her ability to decipher complex information and communicate it in a clear and comprehensible manner was truly commendable.

Not only did Liz identify the root cause of the issue, but she also went above and beyond by offering a range of expert suggestions on how we could curtail our electricity usage as well as a more affordable plan with a reduced rate. Her insightful tips and practical strategies left us equipped to make informed decisions on energy conservation. I must admit, her professionalism and knowledge were quite impressive.

As we now begin implementing the strategies Liz recommended, we have full confidence in her guidance. Her commitment to ensuring we comprehend the intricacies of our energy consumption patterns is a testament to her dedication to customer satisfaction.

While Liz's customer service undoubtedly deserves a 5-star rating, I feel compelled to express my concern about the exorbitant costs we're currently incurring for our electricity. Despite the exceptional service we receive, the financial strain is a significant concern. Regrettably, our hands are tied as we don't have the luxury to explore alternative service providers due to circumstances beyond our control.

In conclusion, I want to extend my sincere appreciation to Liz for her exceptional service. Her unwavering dedication to her role is undoubtedly a valuable asset to your team. It is my hope that, in the future, we may see a positive shift in the cost aspect of our association with Energy Trade, aligning it with the quality of service we experience.

Thank you once again, Liz, for your professionalism, expertise, and genuine care for your customers.

Warm regards,

Fyli

Good customer support – Made a few phone calls to them on different enquiries. First one was that we have installed solar panel and realize for 2-3 months there was 0 energy feed back to the company. We checked with the solar panel company that they did inform Energy Trade the day after installation, we called the customer support and found out they forgot(?) to process… Read more ·  1

our connection, hence the 0 on the bill. However, once we called, it was sorted out fairly quickly. Second call was to confirm my last month's invoice. The billing number didn't take long to get connected to the operator, Debbie. She confirmed with me quite honestly that there's be a delay with distributing the invoice. (She didn't mentioned the reason, but I'm not sure if it relates to the solar connection mistake). She was also able to answer some of my other questions which not necessarily relates to billing, which was very helpful, and that I didn't have to wait to be transfer to another person.

Before we organized for the solar installation, we did also try to call Energy Trade for some more information. I vaguely remember the front line operator was sorta able to answer our questions. However, for the more detailed and specific answers, he had to confirm and reply back to us via email.

Deborah excellent customer service! – Deborah provided an excellent customer service! She helped us onboard us to Energy Trade. She is very transparent on the rates and provided some options to lower our rates. Fantastic! Show details ·  1

Excellent customer service – Amazing very understanding customer service. English being a new language, it’s hard to communicate or for people to understand. But Rachael was able to fulfil all my enquires. She went above and beyond providing all the information I needed and most importantly, my energy and hot water will be connected right on time. Thank you Rachel Show details ·  1

Great and informative customer service. I felt comfortable while talking to Debbie – Debbie’s customer service is really impressive and informative. Thanks to her. Show details ·  1

Worst power company in australia – This company is outrageously expenisve. Power, gas, water has never even come close to what these degenerates charge. Wow!. Show details

Very expensive – My last place at Circular quay(April this year, rent was $475 a week for a tiny 1 qbr apartment btw) I live alone, btw, id get an energy bill of often less than $200 a quarter. Since moving here, my bill hasnt been less than $200 a month. Plus i dont get to chose my energy provider. I have to use this company. Yes it includes gas(i cook once or… Read more

twice a week) and hot water(im lucky if my hot water bill is less than $50 a month). Exorbitant fees in my book, ridiculous. Trash company.

we don't want to use their service, but we have to – We don't want to use their service for our unit, but we have to because the utilities for the unit are embedded with them & they are the only provider. I don't like the way we are forced to use them as they can charge whatever they want. They also asked for my personal ID even it's a company account. I am so concerned that my information would be… Read more

leaked out. And plus their online sign-up link doesn't link & it took me over 15 mins to reach them. not recommended.

Helpful staff – I called for electricity account set up. The process was smooth and took only 5 minutes. Debbie was very helpful and efficiently processed my request. Show details ·  1

Excellent customer service – Debbie assisted me with opening an account with Energy trade today with friendliness and efficiency. She defnitely knows what she is doing and honestly offers great customer service. Show details ·  1

Amazing service from Marion! – Was lucky to have Marion assist me today with my invoice enquiry, and she was amazing! She went out of her way to make sure I understood what was going to happen with my invoices (as I’m still a little unsure of how they work) and gave such an easy and understandable solution to them. Call took about 10 minutes to get through and Marion’s department answering my call was prompt. Show details ·  1

Good Service – Rachael was pleasant and helpful. She was easy to understand on the telephone. Opening an account and setting up a direct debit was done in a short time frame. Show details ·  1

Another satisfying experience – This was my second phone enquiry to Energy Trade since signing up in January. Again, a very pleasant and knowledgeable agent helped solve my questions promptly and efficiently. Debbie was very clear and concise, her explanation was simple and easy to understand. Show details ·  1

Super friendly customer service – Received my very first invoice from Energy Trade. Rebecca has explained to me patiently how the charges work over the phone which answered all my queries. Such a lovely lady. Show details ·  1

Extremely easy and helpful – Daniel was extremely helpful with our onboarding- he had all the information and was very patient with our question. He had a service person come out within 24 hours to have us set up also. Highly recommend and thanks Daniel for all your help! Show details ·  1

Ease of getting connected – Got my electricity connection done remotely with just a phone call. Rebecca was very kind and supportive, appreciate her support in getting the connection done easily. Thank you. Show details ·  1

Great customer service, thanks Debbie – Customer service is top notch, especially Debbie, she not only understood the technical problem I was having with the account login but was able to resolve the issue. Thanks Debbie. Show details ·  1

Best customer experience – Debora was kind and very helpful for the information I requested. Great service, and you can find hardly in this customer services people who helps with customer’s request. Show details ·  1

All signed up – I've just connected my new apartment to energy trade. Rebecca talked me through the process. It was easy to do. Rebecca set up my direct debit account. It was all to easy. Show details ·  1

Quick, easy, connected – Contacted Enegry Trade and spoke to Daniel regarding the connection of services at my apartment and was easy and done within 5mins. Quick and easy service with no hassle. Daniel answered all questions (there were a few) and assisted the best way he could! Show details ·  1

Great service – It was a great service provided by one of the customer service representatives whose name Rebecca, she was showing a great attitude. Thank you Rebecca I hope there will be a lot of customer service representatives like you. Show details ·  1

Very Happy! – I am a new home owner & I called Energy Trade to set up my electricity / gas / hot water. I spoke with Rachael over the phone & she was very helpful in setting up my account & assisting me throughout the process making it an easy transition. Rachael was also very knowledgeable & kind. Show details ·  1