2EnergyAustralia

EnergyAustralia

 Verified
2EnergyAustralia
1.4

2,030 reviews

PositivevsNegative
8% · 1591,836 · 90%
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Transparency
1.6
Customer Service
1.6
Rates and Fees
1.7

Reviews

2,030 reviews
Vince
VinceSydney, NSW4 posts
 

Avoid this mob at all cost

I didn't receive my power bill 16 days after my meter was read after 4 desperate calls and lied too every time without any help they keep giving me the brush off that my bill will arrive in few days I told them that all my neighbours got their bill as their meter was read on the same day as mine I even submitted a written compliant as usual no acknowledgment or reply , I decided to given them a flick and go with another Aussie provider who has a local call centre here in Australia , Oh buy the way I am still waiting for my bill god knows when I am going to get it , I had to give them 1 star because I don't have any other choice not happy. Show details
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Ryan F.
Ryan F.
 
Angela C.
Angela C.Sydney, NSW2 posts
 

terrible

Wanted to cancel my account as I was moving out. They said they couldn't cancel my account on the Friday as they didn't have available staff. I wasted over 35 mns on online chat, poor standard of English. Useless. Then another 30 mns repeating myself on the phone. Asking details over and over again.
Refused to put me through to Aussie call centre. Show details
Tim Knight
Tim Knight
 

DO NOT USE!

SHOCKING, HORRIBLE COMPANY DO NOT USE. Trying to charge me for time i was not at the property and had told them i would be moving on specific date and to cancel my service Show details
Shakira G.
Shakira G.
 

Overall Not a Fantastic Experience

I really wouldn’t recommend this company, they won’t connect your gas when you ask and then tell you that you have to wait a few weeks so we were meant to be without gas in our home - I switched providers and had my electricity moved over, gas is being connected tomorrow with the new provider.

I called to cancel my electricity account with Energy Australia and the woman argued with me and was overall just being rude, told me I had to contact the other provider to cancel, that she couldn’t tell me when I’m receiving my final bill and she couldn’t check anything at all? She kept telling me to contact my other provider. Show details

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zoezdog
zoezdogSouth East Queensland, QLD6 posts
 

WW3 just to try to get your own credit money paid back to your bank

The worst electricity provider imaginable if you have solar and attempt to receive your Solar Refund. Also their login process on website and the App just lead me round and round in circles with not ever getting into my A/c. Show details
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Customer Service
Rates and Fees
JayMac
JayMacSydney, NSW2 posts
  Verified
Taylor
Taylor5 posts
 
k123
k1233 posts
 

Unwilling to have an honest conversation

Energy Australia refused to have a good faith conversation about how they can use the data they have about gas usage to promote the safety of their customers, putting profit and above health and hiding behind policies rather than behaving according to values and ethical principles. If you have the data to suggest as gas leak, why not take some proactive steps? Do environmental, social and reputational risks do not matter to their risk management functions? Do Energy Australia leaders not care if their employees apply a lens and customer service mindset in their day to day work? Show details
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BMC
BMCSouth East Queensland, QLD
 
Vicky G.
Vicky G.Sydney, NSW4 posts
 

Lied to by Energy Australia, not ethical operations

I was contacted by EA Sep 23 with a new plan that would save me money. I had been on the same plan for 12 years and happy with bills. My 24 March bill $826.29, March 23 $532.20 March 22 $443.33. I am certainly not saving and called to ask why. My old plan has expired no going back, I signed the agreement which did not reflect the telephone advice I now know, and ‘on demand’ charges $219.48 for peak times during the day regardless of my solar servicing all my appliances. EA lied, not transparent, duping loyal customers off their efficient plans to make more money. Disgraceful. Show details
Mark F.
Mark F.Sydney, NSW32 posts
 
Nigel
Nigel2 posts
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Happy
Happy6 posts
 

Annoying customer service

We were a customer of Energy Australia for years, but yesterday we have finally switched to a fully owned, and operated Australian company- why? Because whenever we needed to speak to an actual, life agent (as chat-bot was unable to answer our query), their agents were either very hard to understand or in some cases they didn't understand what we were after, therefore decided to very rudely just end the call, rather than connect us with someone who may have been able to help. Show details
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Ladislao B.
Ladislao B.South East Queensland, QLD9 posts
 

Energy Australia we have to fight for our money all the time

Having solar system on the house, so far we have credits. Energy Australia has a very one sided payment system, if we have to pay, straight away debited from our account, but with the credit, they make it as hard and painful as possible to get it. We have to go online, have a customer service person, long pointless errands, even if I prefill all the details I know they will asking, they still asking for it... I have to point "read above" and at the end still they not transfer my credit back. When I asked, do I have to go through this painful and long procedure all the time, no way to do automatically as they do if I have to pay... The answer is " you have to apply for it every time." I feel it unfair. Show details
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Questions & Answers

Phil
Phil

Can somebody please explain why after numerous complaints about my solar credits not being paid, you were charging me incorrectly for over nine months, bloody disgusting.

Kevin B.
Kevin B.

how do i get the app to read current data

Raec
Raec

Can someone please explain to me about my credit you'd owe me

See all EnergyAustralia questions

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Visit official website

Contact info for EnergyAustralia

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 99086014968

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