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Horribly team. I canceled my plan with them right away
Signed up for the electricity plans with them. Connection day supposed to be on Wednesday.
I talked to couple of their team through livechat on their websites on Tuesday to find out if I needed to be home on connection day, one adviced me to be home, and the other just said well make sure meter is safe and clear to access and thats it.
On Wednesday nothing happened, not a knock on the doors or a text or calls.
Contacted them on Thursday, talked to a very rude and ignorant staff, I asked if the electricity had been connected because it meant t...o happen the day before and he said "well we cant find your meter in database so maybe thats why, you need to check with your landlord or building manager to give us the correct number" I told him I've talked to their staff here the other day and staff said well I just need to be home, and the meter is paired with my unit number so no need to provide. my building manager also said it is accessible even if i'm not home. And he was like "Who told you?" lol I was wowed that they wouldn't even reach out to get the extra information. They would really sit there and wait till you come up and start questioning.
I had both elec and gas with EA and I accidentally paid the elec bill twice. I asked for a refund (it was $490) and after finally being able to talk to someone I was told it would take 3-5 business days - effectively a full week to reverse an online card charge. Ludicrous and should be illegal.
- Verified customer
One Star is really high for Energy Australia
I've been a victim of Energy Australia fraud actions for 6 years and have them benefit of a doubt many times.
This time when I moved from my property I received a new electricity bill with a new account number for the same address, period of time and metre number!!!! So they expect me to pay around $1200 for almost 9 months again!
It is not the first time that I've received irrelevant bills from them, but this time is the last time.
I've gathered enough documents for the last 6 years and have sent some to the Four Corners program to see if they are interested in investigations.
Incompetence reaches new levels
We have 6 users on our property
We needed a new Switchboard
Energy Australia needed to install a new meter
They were unable to make the required date in spite of weeks notice
Agreed to install a week later on 17 November
No luck and no excuse
Currently borrowing power from neighbours
Hope they don’t abandon me
At least I feel a bit better getting this off my chest
I guarantee they won’t give a toss
Terrible customer service
Horrible customer service, the staff keep saying no without listening to me. Charging me for extra days from old house that I moved out from. 0 respect. I would give 0 star if I could.
They don't honour contracts!!
My Secure Saver gas contract was terminated 4 months early and I was put on a more expensive plan despite my protests. The same I was told will happen with my electricity bill. I am now looking at moving to another provider after 10 years with Energy Australia. Should be investigated.
Charging me for a bill that isn't even mine
Charging me a Electricity bill, isn't even mine never been with them. Tried to sort it out very unhelpful and offered a payment plan instead. Very unhappy indeed! better listening skills would do this company wonders.
Terrible Customer service and $
I was with them for years, we had an increase of 40% in our bill. When we phoned them they said we could go to the salvation army and ask them to help pay. We changed providers, only to receive messages from Energy Australia, offering money off our next bill and a discounted rate.
Multiple bills- delayed fees
Was with energy australia for 6 months. Told them i was moving out so they could send me the final bill, ended up with 3 different bills with late payment fees on all of them. They made something so simple over complicated and couldnt barely tell me why i was charged extra for their mistake.
Terrible customer service
I changed gas and electricity providers over two years ago due to the ongoing poor quality of Energy Australia’s customer service. My parent has also been with Energy Australia and I was required recently to act on her behalf to disconnect power due to change of residence. I was subjected to a 30 minute response time and a further 15 minutes of wasted time speaking with the customer representative. Despite having Power of Attorney (and verified by Energy Australia) apparently the customer rep was unable to locate my authority to act on my paren...t’s behalf (yes, quite bizarre). So I had to rouse a frail and ill woman from her bed to verify my authority. This experience only consolidated my decision when I had changed providers. I felt reaffirmed! I thank my stars that I will never, ever, have to deal with Energy Australia again.
- Verified customer
The most dodgiest gas supplier I dealt with
My builder (Carlisle homes) put me with this guys. I thought I will leave it to them.
They put me on a very expensive plan and never sent me gas bill for 4 months. After that they sent me a 950$ bill, which is a absolute rip off. (My house is 6 star energy rated and my gas consumption for that 4 months was 35K Mj.) Then I asked them to disconnect. But they didn't let my new supplier connect until the new billing cycle ended and charged me another 550$ for gas bill (consumption 16000 MJ). Disgusting business practice. I would recommend AGL or Mo...
I have been with energy Australia for close to 2 years, and was with alinta energy, but couldn't use alinta energy when I was building my new home, so I used Energy Australia, the bonus pay on time is a complete rip off, it only comes off your usage, plus your paying higher rates, you need to check it out, I have just checked my bill, I used less gas and got charged more this month, I checked my usage, see they never charged me for 2 months a month, 328 dollars this is a dam joke then you get your pay on time bonus, I only use my heater, one pe...rson, wash in cold water, use my gas on top of stove, my oven is electric, this is why I changed to another company this is what a family would pay not one person, should never have gone with them my biggest regret but I had to because of my builder I have been paying well over 700 dollar gas bills.
Yuk!!!! Your not there to help aussies
Disgusting they lie and say We don’t do credit check it doesn’t matter. Then they decline u with no help. Why cheat a person into applying only to refuse after I cried to you people for help ?!!!!! Yuk yuk yuk
Terrible, stay away!
This is the worst provider in the market.
In our case, the damaged meter has never been replaced which resulted in not being able to transfer our account to a different provider - one year and a half, and we-re still going with this issue. False bills were presented, random billing cycles and no track of the history of our issues and concerns what so ever. Same questions every time, an absolute lack of accountability. When problems raised over the phone - never-ending transfers from one clueless consultant to another.
Shocking to deal with
I am an electrician and recently filled out on line forms requesting a new meter to installed for a job. The Main Switch Board was ready and prepared in the manner they required.
They wrote back to me and said the address was wrong as it did not coincide with the network database and the meter No. was wrong. Checked address was correct and found Network Database was not up to date. Supplied the address they required and sent pictures of the meters clearly showing the numbers.
Despite several follow up emails they have not bothered to respond and meter has still not been installed after approx 6 weeks.
Given a choice I would not go near this mob.
MONEY-SUCKING ENERGY PROVIDER
Not worth giving them even half-star. Money sucking energy provider who based their bill from the average household consumption and not from the actual metre reading. Called them 3x to get an explanation about why my bill is too high and making no sense at all. You give them the metre reading, they write a different one in the bill. I feel like their answers are scripted. I have to wait for the next billing period until this provider is changed. I have to put up another 3 months with Energy Australia.
Worst Provider Ever!
Moved in 4 days without power. They’re asking me to stay in the unit and wait for them to install. They never did. After 4 days I called again but they keep telling me to wait in the property. The distributor said they came at 10:45pm but they never came. They told they will charge me for after office hours installation. What. Worst service ever..
Questions & Answers
Has anyones gas bill doubled mines gone from 359 to 733.00 for one person
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