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EnergyAustralia

EnergyAustralia

1.3 from 1,594 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.5 (285)
  • Customer Service
    1.5 (335)
  • Rates and Fees
    1.7 (310)
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Hashi
HashiGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Amazing customer service, Swapna you are a star!

published

The customer service representative Swapna is lovely and understanding.. went above and beyond to help me and provide the best customer care possible. Energy Australia, please make sure that Swapna is recognised for her outstanding work.

Transparency
Customer Service
Krista
KristaGreater Melbourne (Inner), VIC
  • 6 reviews
  • 2 likes

Huge wait times then cut off

published

I sat on hold for over 30 mins when finally answered by [Name Removed] I couldn't understand him because he was breaking up. I told him to ring me back. Still waiting. Trying to change to a cheaper plan. No wonder they don't want to speak with me.

Customer Service
Rates and Fees

Worse Customer Service EVER dealt with

published

Avoid this company at all cost. Customer service is hopeless and rude! Was on hold for HOURS, transferred multiple times, with no resolution and no effort to assist. They acknowledged was at fault, system went down and did nothing to amend it. Left me stressed and without electricity day before settlement. No people skills and no problem solving skills. Wish i read these review before wasting my time with such a hopeless organisation.

Transparency
Customer Service
Energy Providers

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Paul C.
Paul C.Central Highlands and Goldfields, VIC

Customer service

published

I have submitted two emails of complaint and after a week have still had no
response other than a questionnaire asking about the level of service and
satisfaction. We have two accounts with Energy Australia and were opening
another, after more than 30 years of loyalty, would have expected better!

Incentivised Review No
ServicesElectricity

Awful. Awful. Awful.

published

I have been with Energy Australia on and off since I was 16 years old and in the last few years I have never quite experienced this low level of customer service. I have decided to switch to a different energy provider (one with much much lower rates and transparent amounts) and today I have received no less than 5 phone calls from Energy Australia probably saying I owe them money (the guy on the phone this morning said I owed $200, now I look at the old account and it says $300)! Bye. Thanks for the harassing phone calls stalkers!!!

Transparency
Customer Service

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Pete
PeteCentral, SA
  • 5 reviews
  • 6 likes

Made up bills

published

The worst electricity company that you could ever be with. When you want to change from them to another provider they make up an amount that doesn't exist to give you a bad credit rating thus tying you with them forever. They then use a dodgy credit agency to harrass you with the amount that doesn't exist. Do not use this energy provider fraudsters. Company should be called energy unaustralian. Nothing but scumbags working here in Perth head office and non english speaking call centre in Manila.

Transparency
Customer Service
Sasha
Sasha
  • 2 reviews
  • 1 like

If it allowed me to give them zero stars, I would !!!

published

Absolutely hopeless !!! I have had to speak to them on several occasions regarding the incorrect meter reading to be resolved. Worst thing every single time you call, you have to wait more than 45mins to get answered. You always hear the same response experiencing longer call wait times than usual. That has been 5 times in the last two months.... TIP employ more people !!!!!

Transparency
Customer Service
Khan Zai
Khan ZaiSydney, NSW

Horrible customer service

published

I moved houses and was promised next day connection, because my place was new I had a new meter number. I was met with a very rude customer service person who would not listen to me when I explained and proceeded to be rude and said someone else would deal with my case. When I made a complaint this was not listened to and I had to chase them up for a resolution. Very disappointed, would not recommend - avoid

Customer Service
Incentivised Review No
ServicesGas
AMAR SINGH
AMAR SINGHMetropolitan Adelaide, SA

Very poor service.

published

Very very poor service. I had to wait for 45 minutes to speak to someone. They keep prolonging your meter read so that you can't switch. Their billing is pathetic.

Transparency
Customer Service
Energy Providers

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Davo
DavoAU
  • 4 reviews
  • 6 likes

Inept

published

I waited 45 minutes to speak to someone re tariff changes, only for someone to answer from the credit department! Go figure. She told me someone would ring back within two days! How do they function as a business?

Transparency
Customer Service
Qazi Arfeen
Qazi ArfeenSydney, NSW
  • 2 reviews
  • 1 like

All they deserve is 0 star!

published

Switched from AGL to energy Australia, worst decision ever
The gas bills jumped up from 120 to 1000! Worst ever customer service!!
Now chasing them on phone calls for hours, they keep transferring phone calls, its painful to explain them the whole process each time! They have zero customer service and no solution for the problem!
They are rip-off using cheap tactics to steal money, stay away from them!!

Transparency
Customer Service
James
James Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Terrible customer service

published

I switched electricity plans after speaking to customer retention and they did not process the change or send through a Welcome Pack. I rang back to query and twice the call centre in Manilla put me on mute and then hung up with no explanation. I then attempted the Live Chat who advised me to ring 133 466.

Incentivised Review No
ServicesElectricity
  • Verified

Save money with a click of the button

published

Changed to a new electricity plan as suggested in the manage my account section. Switching plans was very simple and hopefully this will save me the estimated amount. Time will tell I guess.

Transparency
Customer Service
Brett B.
Brett B.South East Queensland, QLD

0/10 Unfortunately the rating doesn't have a zero rate. It should allow a minus rate. Horrible electricity supplier.

published

We received an email stating out solar plan had change and Energy Australia tried to sent a letter which was return to sender. Load of £££€.
My sister also received the same email stating Energy Aust had adjusted our agreed plan and dropped the feed in tariff 3 months earlier then they dropped it again 2 week earlier. When you ring Energy Australia 99.999% of the time you get non speaking English persons to whom are extremely rude and unhelpful. I do not recommend Energy Australia to anyone. Please believe me when I say, they should reconfigure the rating star so you could rate them with a minus 5.
Extremely unhappy customer

Transparency
Customer Service
Vee S.
Vee S.Sydney, NSW
  • 2 reviews
  • 3 likes

Unbelievable arrogance service

published

Unbelievable arrogance customer service. We ordered electricity and gas connection before moving house and now we are black out until next Wednesday because genius from EA realised 3.30 pm at Friday then he needs meter number from strata. 21st century, brand new apartment with SIM card power connection and they need fully attention from customer, strata management and real estate agent. Unbelievable.

Transparency
Customer Service
Energy Providers

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Read more reviews - page 2

Questions & Answers

Bronwyn Lavis
Bronwyn Lavisasked

Can you please tell me what rate i am on with my solar

No answers
Bronwyn Lavis
Bronwyn Lavisasked

How do i find out what rate im on with my solar?

1 answer
Kate
Kate

There is on your bill, ussually last page, smaller print (Your electricity usage and service calculation): "Feed-in Tariff" - shows you the price in kWh/day or just kWh
I used probably a website to compare those tariffs: https://compare.energy.vic.gov.au/solar-calculator/, I am not sure do you have similar in South Australia?
It depends what solar system you have got - I have no battery therefore charges for usage are higher with most of energy retailers. It needs to check all details (Supply Charge, Peak Consumption, Off Peak Consumption) plus talk to them to get better deals.

kathy
kathyasked

Has anyones gas bill doubled mines gone from 359 to 733.00 for one person

4 answers
Fatih D.
Fatih D.

It’s happen to me aswell . Stay away they just ripping you off

kathy
kathy

Yes its unreal so its happened to you too,so who have you changed to.

Buba m.
Buba m.

first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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