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EnergyAustralia

EnergyAustralia

1.3 from 1,507 reviews · View Statistics

Reviews

  • Transparency
    1.5 (215)
  • Customer Service
    1.5 (264)
  • Rates and Fees
    1.7 (247)
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Liz

Liz

  • 3 reviews

Horribly team. I canceled my plan with them right away

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers

overcharging customers

published

I have received a bill 5 times more than our usual bill that we had last 8 years. I complained but no success so going to switch the provider. very disappointed

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Hojo

HojoGreater Melbourne (Inner), VIC

  • 2 reviews

Awful service

published

I had both elec and gas with EA and I accidentally paid the elec bill twice. I asked for a refund (it was $490) and after finally being able to talk to someone I was told it would take 3-5 business days - effectively a full week to reverse an online card charge. Ludicrous and should be illegal.

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas
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Hamid

HamidSydney, NSW

  • 4 reviews
  • Verified customer

One Star is really high for Energy Australia

published

I've been a victim of Energy Australia fraud actions for 6 years and have them benefit of a doubt many times.
This time when I moved from my property I received a new electricity bill with a new account number for the same address, period of time and metre number!!!! So they expect me to pay around $1200 for almost 9 months again!
It is not the first time that I've received irrelevant bills from them, but this time is the last time.

I've gathered enough documents for the last 6 years and have sent some to the Four Corners program to see if they are interested in investigations.

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity
See all answers

Incompetence reaches new levels

published

We have 6 users on our property
We needed a new Switchboard
Energy Australia needed to install a new meter
They were unable to make the required date in spite of weeks notice
Agreed to install a week later on 17 November
No luck and no excuse
Currently borrowing power from neighbours
Hope they don’t abandon me
At least I feel a bit better getting this off my chest
I guarantee they won’t give a toss

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers

Terrible customer service

published

Horrible customer service, the staff keep saying no without listening to me. Charging me for extra days from old house that I moved out from. 0 respect. I would give 0 star if I could.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers

They don't honour contracts!!

published

My Secure Saver gas contract was terminated 4 months early and I was put on a more expensive plan despite my protests. The same I was told will happen with my electricity bill. I am now looking at moving to another provider after 10 years with Energy Australia. Should be investigated.

Transparency
Customer Service
Incentivised ReviewNo
ServicesGas
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Sharon

SharonGippsland, VIC

Charging me for a bill that isn't even mine

published

Charging me a Electricity bill, isn't even mine never been with them. Tried to sort it out very unhelpful and offered a payment plan instead. Very unhappy indeed! better listening skills would do this company wonders.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Rebecca

Rebecca

  • 2 reviews

Terrible Customer service and $

published

I was with them for years, we had an increase of 40% in our bill. When we phoned them they said we could go to the salvation army and ask them to help pay. We changed providers, only to receive messages from Energy Australia, offering money off our next bill and a discounted rate.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
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Dave

DaveSydney Surrounds, NSW

  • 2 reviews

STILL ON HOLD

published

Was informed a 3 to 5 minute wait to "speak to a blah blah". Still listening to the same message 29 minutes later..... Am moving to Enova anyway. No more coal and smoke

Incentivised ReviewNo
ServicesElectricity
Norma7

Norma7AU

  • 3 reviews
  • 2 likes

Multiple bills- delayed fees

published

Was with energy australia for 6 months. Told them i was moving out so they could send me the final bill, ended up with 3 different bills with late payment fees on all of them. They made something so simple over complicated and couldnt barely tell me why i was charged extra for their mistake.
Terrible customer service

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
George

GeorgeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible. Terrible.

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
shiv

shiv

  • 2 reviews
  • Verified customer

The most dodgiest gas supplier I dealt with

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
kathy

kathyCentral Highlands and Goldfields, VIC

  • 45 reviews
  • 39 likes

Getting out

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Reema C.

Reema C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Yuk!!!! Your not there to help aussies

published

Disgusting they lie and say We don’t do credit check it doesn’t matter. Then they decline u with no help. Why cheat a person into applying only to refuse after I cried to you people for help ?!!!!! Yuk yuk yuk

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
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Terrible, stay away!

published

This is the worst provider in the market.

In our case, the damaged meter has never been replaced which resulted in not being able to transfer our account to a different provider - one year and a half, and we-re still going with this issue. False bills were presented, random billing cycles and no track of the history of our issues and concerns what so ever. Same questions every time, an absolute lack of accountability. When problems raised over the phone - never-ending transfers from one clueless consultant to another.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Peter

PeterSydney Surrounds, NSW

  • 11 reviews
  • 7 likes

Shocking to deal with

published

I am an electrician and recently filled out on line forms requesting a new meter to installed for a job. The Main Switch Board was ready and prepared in the manner they required.

They wrote back to me and said the address was wrong as it did not coincide with the network database and the meter No. was wrong. Checked address was correct and found Network Database was not up to date. Supplied the address they required and sent pictures of the meters clearly showing the numbers.

Despite several follow up emails they have not bothered to respond and meter has still not been installed after approx 6 weeks.

Given a choice I would not go near this mob.

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity
See all answers
Petradanagger

PetradanaggerGreater Melbourne (Outer), VIC

MONEY-SUCKING ENERGY PROVIDER

published

Not worth giving them even half-star. Money sucking energy provider who based their bill from the average household consumption and not from the actual metre reading. Called them 3x to get an explanation about why my bill is too high and making no sense at all. You give them the metre reading, they write a different one in the bill. I feel like their answers are scripted. I have to wait for the next billing period until this provider is changed. I have to put up another 3 months with Energy Australia.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Resa

ResaMetropolitan Adelaide, SA

Worst Provider Ever!

published

Moved in 4 days without power. They’re asking me to stay in the unit and wait for them to install. They never did. After 4 days I called again but they keep telling me to wait in the property. The distributor said they came at 10:45pm but they never came. They told they will charge me for after office hours installation. What. Worst service ever..

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Jake

JakeGreater Melbourne (Outer), VIC

Never had an issue

published

Never had an issue with Energy Australia. Bills are quite cheap and at the end of the day providers do the same thing. Go for what is cheapest as long as it works.

Transparency
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
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Questions & Answers

kathy

kathyasked

Has anyones gas bill doubled mines gone from 359 to 733.00 for one person

4 answers
Fatih D.
Fatih D.

It’s happen to me aswell . Stay away they just ripping you off

kathy
kathy

Yes its unreal so its happened to you too,so who have you changed to.

Buba m.
Buba m.

first quarter was normal then bang double in usage nothing changed single person . I have a lots of low power things running to cut the cost of elec. I now remember why I left them a few years ago.

kathy

kathyasked

Estimated reading

1 answer
kathy
kathy

Who is the best retailer in energy my bills are to high for one person

Lee R.

Lee R.asked

how do I apply for my credit to be paid back to me

No answers

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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