EnergyAustralia

Trash customer service not answering for 40 mins then saying I am getting transferred and wait again that was 3 times in 4 weeks useless if you can choose a different company please do so point is bills are not correct had suddenly electricity bill close to 3000 dollar they would come and cut the line No one was able to fix the wrong reading even after I send pics from meter Be aware about this bad service Show details

My electricity bill in January 2026 was $ 800. An INCREASE of $500. When I rang to ask why I was told it was a "catchup bill". Because I had a dog in the front yard and they had to "estimate my bill in the past" and now they could access the yard to read the meter. My dog has NEVER BEEN in the front yard. I switched to RED ENERGY and my bill in… Read more

April 2026,including a $25 welcome credit was $362.86 and they were able to access the yard. Red Energy is 100% Australian owned and the only company I will use. Another Energy Australia cusomer I know had the same issue but doesn't own a dog! I wish I could give Energy Australia 0 stars.

Do not use this company, my father recently passed away and he had credit of $146.00 on his account however when I changed the account into my name as per their request, the credit never came through. When I contacted Energy Australia asking why the credit did not come through they said I need to provide the following; Death certificate, will,… Read more

drivers license and Statutory declaration with indemnity which needs to include: Declaration the current will is the latest version, your relationship with the deceased, an indemnity clause (example: 'I indemnify Energy Australia against claims or actions arising from any transactions undertaken as a result of this declaration.') & an acknowledgement the declaration is true and correct. Screenshot of a bank statement confirming the bank account details. I supplied everything except the indemnity, which I don’t see what this has to do with receiving the credit. I guess I will never see this credit. No wonder energy companies are making massive profits.

wow..this company needs to be investigated for misleading if not fraudulant information. salesman said he was a rep from aust govt...then he said he worked for optus/red energy/ and a few others. Tried to get us to switch providers, said I will do so on my own terms, not under pressure ..he hung up mid sentence . Obviously cant be trusted. Show details

I requested disconnection - and they did it on 9 December. So, since 9 December I am not their customer anymore. But today, 24 February, they have sent me another electricity bill!!! What am I supposed to do to make these robbers leave me alone??? Show details

Wonderful exercise with a complicated energy to Energy Australia. They were kind, supportive, understanding and extremely efficient. I am delighted to be back as a customer with Energy Australia. Keep up the good work. Show details

Customer Service Linda was very helpful and on checking both our Gas & Electricity Plans stated that Home 365 Electricity Plan would be more economical for our household. She stayed online and talked me through the online process for changing plans. Show details

My only criticism is that the new plan doesn't take effect when the current one expires in 1 month's time. I realise I can simply wait and diarise to sign up new contract the day before existing one expires, but it would be great if that was an option. Show details

NEVER AGAIN I purchased a new property and set up my electricity with this company. I got a welcome pack and on the phone call to them, they asked me to confirm a time for when they would come out to inspect the property to connect. I changed their original scheduled time as it did not suit. They confirmed, I went to my property, waited for 6… Read more

hours and no one arrived.. Not even a phone call.

I then got a notification from Energex saying my power has been completely disconnected.

I called Energy australia back again. They said they will have someone come out between 1-6pm today. No one came out, AGAIN. I got on the phone to them, they made me wait 20 minutes each time while they transferred me to multiple departments and in total I was on the phone waiting for two hours!

Then they said I have to cancel the original contract and go through the application process ALL over again.

ABSOLUTELY NOT.

I have cancelled my contract and set my new account with Red Energy in 20 minutes and energy was on.

I am NEVER recommending them to anyone EVER and would avoid them at ALL costs.

If I could give a zero I would, after expensive bill and poor service I made the change. Don’t get caught up in the advertising showcasing that it’s an Australian company either Show details

They are the worst company to go with, they don’t care about loyal customers who have been with them for decades! Guys shop around and report them to the ombudsman EWON they need to be investigated! I’m not paying my bill and will be seeking legal advice Show details

Appalling service, long wait times, tell you they will give you 52 cents get your bill and get 4 cents off. Question it oh they don't give 52 cents even we had been guaranteed this until 2028! No wonder they have 1 star reviews! Reported to Ombudsmen. Show details

Don’t go near this mob, they’re difficult to understand. Chinese company nothing AU about them except even after cancelling same days, refused to allow transfer to Red Energy for gas delayed transfer for 10 days after numerous complaints Show details

Worst energy company I have dealt with in my life! Had to go to Energy Ombudsmen to get any resolution to a billing problem that went on for over 6 months. Stressful, frustrating and it seems deliberately obstructive. The worst. Show details

I found them to be a fraud, my bill used be 350$ per quarter and suddenly one quarter they gave me a 1000$ bill for electricity, no change at home no new gadget same number of people. I called them and they had no explanation for the same, They look like a scam, avoid them at any cost. I had lodged a complain, they did give me a 50$ credit still there is no justification for three time the bill. I am going to change now Show details

They kept putting prices up so i did a review and found cheaper provider and saving money now. After i left they now ring me to tell me they have new deals and asked why i left. so why didnt you advise me before i left of better deal. This is why they lose customers- bad service and only contact people when people leave them for another company. Look at your bill and find better supplier Stop ringing me ! Show details

There is very nefarious about how this company conducts themselves and they should be looked into by the ombudsman. After buying a new home and wanting to change accounts, these scum bags did everything in their power to make it as difficult as possible in the hopes you would just not proceed with it. To the point it was borderline criminal which… Read more

as you can see from the comments is part of their usual MO. Go on a few months and the continue to threaten to "cut off power and gas" as they "don't know who we are" even though we have a provider we are very happy with. The company, managers and staff should take a good look at themselves.

All done online..I found the blurb condescending...IE we are sure you will enjoy your new contract...! I would enjoy the contract if it was way cheaper. The offer of solar 3 cents rebate is a proper joke...you charge 42 cents... how does that work? AND why would I pay extra per month for green energy? I tried asking the chat as to why pay extra… Read more

for green energy...no answer and fill in your details again and some one will get back to you and the phone number says you are busy before I call it, so there may be a wait...! And please don't get me started on how conspiracy theories begin. Some-one is getting super rich and it's not the peasants.

I have been an Energy Australia customer for over 30 years and have always paid my electricity accounts on time. Due to a change in payroll cycle with my company this month I asked them for an extension for an extra week to pay my latest bill and was refused. So much for loyalty with this company and it was only 1 week extra and provided the… Read more

reason why and date payment will be made. I am now looking at other energy providers since these obviously do not care about their customers, including their long term ones. They have also just ended my energy plan and I am now on a different one which only offers fraction of the discount for paying on time of whatever the previous plan was (though it's supposed to be the best deal). They really not doing much to keep their customers given the competitive energy market.

Energy Australia tried coerce me into retaining the smart functionality on the smart meter they installed on my home. They want to charge $890 per year for manual meter readings. No option to do self-readings. They told me all providers will be the same because the charges come from the supplier, which may or may not be true, however, there are… Read more

competitors that don't charge anything for this. This is extortion, plain and simple. Manufacturing consent to keep people from exercising their dwindling rights. I immediately switched to a competitor that doesn't charge and allows me to conduct meter readings myself.

I have been attempting to address issues with my solar installation for over 13 months. To date EA have failed to honour their warranty, have been dishonest in their dealings, failed to provide documentation and according to the battery manufacturer… Read more

have installed a faulty system. They , provided incorrect equipment and have not taking any responsibility for the failure in providing a product that does not fulfil their promises. They issued receipts in foreign currency, failed to provide owners manual and ended up taking circuits off my system back to mains. After this they told me the issue was addressed, but advised that the technician had advised recommendations to to address the issue and these were to be at my cost. but refusing to tell me what these recommendations were. All this within the warranty period,GO ELSEWHERE. I was promised that they would respond to me last November but their failure to do so has meant that I have now had to resort to the ACCC .

I've just changed my energy plan and tbh, I have no idea what I'm getting? Although well meaning the ladies from the Phillipines who handle the calls, are extremely hard to understand. Geuss I just have to wait and see? Show details