2EnergyAustralia

EnergyAustralia

 Verified
2EnergyAustralia
1.4

2,072 reviews

PositivevsNegative
8% · 1671,867 · 90%
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Transparency
1.6
Customer Service
1.6
Rates and Fees
1.7

Reviews

2,072 reviews
2,072 reviews
Kylie
KylieIllawarra, NSW
 
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Robert W.
Robert W.
 

Initial confusion

I have been with Energy Australia for Gas since February. I was surprised that it wasn't already linked to my account and had to set it up myself. Apart from that the process was straight forward. Show details
Transparency
Customer Service
tamiee_d
tamiee_dSydney10 posts
 

Pretty pathetic

4hrs on chat - 4hrs!!! Being passed around from one consultant to another, one just stops replying, someone else picks up. Prianca to Christine to Chaitra to Gia to Dane.

Not one could assess my rates and provide me any assistance on why my bill was so high - at the end they booked a service call for my meter, but told me to ensure my dog was not there - we dont have a dog. Bill was on estimated read as my so called dog prevented the meter to be read.

10yrs of being loyal, and will be moving elsewhere. Pretty disappointing. They were very quick to tell me how to leave Energy Australia and go to another provider. Show details

Bbb
BbbSydney, NSW8 posts
 

Pathetic customer service

Absolutely pathetic! This company is beyond a joke. Worst customer service ever! I complaint that someone is using electricity and I am charged for it. I was on hold for ages and then provided with a non English speaker. What a joke. Definitely will go to Ombudsman. Avoid this company at all costs!!! Show details
Jo M.
Jo M.2 posts
 

Bill statement

Signed no lock in contract with them last March this year. Went away for a month for holiday I received my first electricity statement this June 2024 I was shocked with the total bill because it cost me to pay $510. I live alone, I don’t use washer for clothing and I don’t even cook at home and yet I have to pay this high. I’m just not happy. Show details
Customer Service
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Matt s
Matt s2 posts
 

Worst customer service

Worst customer service I have ever experienced, I was lied too and given false information, a member of there staff hung up on me when I was on the phone to them. Very rude customer service , I would recommend anyone not to use this company. Show details
Gary
GarySouth East Queensland, QLD11 posts
 
Jim
Jim2 posts
 

best solar FIT for QLD

one year with EnergyAustralia. Currently the best electricity and solar plan for me. I recommend it for you guys. Show details
Andrew
AndrewSydney Surrounds, NSW13 posts
 
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megabby
megabbyGippsland, VIC2 posts
 

The gist of my experience

Started a new Electricity plan signed up online with chat service Great experiance with Arnold. Great rates and supply charges very happy with the 26% discount and solar feed in rate. easy well done. Show details
Transparency
Desmond G.
Desmond G.7 posts
 

Changing service From AGL to Energy Australia

At about 2:00pm on Friday 28th June 2024, I phoned Energy Australia, Melbourne. To straighten out a new account for Gas And Electricity after we moved over to them. Spoke to a female person who gave her name as Ashley. (ASPIC. ID ). Who was EXTREMELY HELPFUL in all ways possible. I would truthfully say she is a Credit to Energy Australian in every way she is extremely through who she conducts her duties. Such a change from what my wife and I had from other company which was AGL. Which was a nightmare. Many thanks for your help would Highly recommend this service keep up the great work young lady D W Goulding JP ret Friday 28th June 2024 Show details ·  1
Meaghan Wilson
Meaghan Wilson4 posts
 

0 starts if possible

0 stars if possible. Refused to give my concession discount. Over price. Absolutely poor service. Show details
Productuser
Productuser36 posts
 

EnergyAustalia gets the thumbs up!

I recently visited Energy Australia's website to switch to a new energy plan, and I was thoroughly impressed. The site is user-friendly and intuitive, making navigation a breeze. The information on different plans was presented clearly, allowing me to compare options easily. The switching process was straightforward and efficient, taking just a few minutes to complete. Overall, the website worked seamlessly and quickly, providing a hassle-free experience. Highly recommend for anyone looking to manage their energy needs online. Show details
Julian
JulianGLEN IRIS4 posts
 

Confusing Plan Advice

It would be helpful to be told our plan has changed and we need to sign up again. The message we get now: Based on your past usage, our Flexi Plan (Home) may cost you up to $145
incl. GST less per year than your current plan.

But since we're already on Flexi Plan (Home) it's confusing.

I just wasted a chunk of my life and a customer assistant's life clarifying that even though we're already on that plan, the plan has changed and we need to sign up again. And I clogged up the customer service line doing that. Some less confusing words on the bill would save Energy Australia time and money and would save me time. Show details

happy customer
happy customerRichmond-Tweed, NSW2 posts
 

What are you hiding?

10 days before a rate change with Energy Australia and they refused to give me the new rates commencing 1/7/24.
Sign up with them? No thanks, if they cant be transparent I'm not interested. Show details
Customer Service

Questions & Answers

Phil
Phil

Can somebody please explain why after numerous complaints about my solar credits not being paid, you were charging me incorrectly for over nine months, bloody disgusting.

Angel
Angel  

Report them to the energy watch dog abudsman

Kevin B.
Kevin B.

how do i get the app to read current data

Raec
Raec

Can someone please explain to me about my credit you'd owe me

See all EnergyAustralia questions

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Visit official website

Contact info for EnergyAustralia

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 99086014968

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