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Would rate them a 0 if it was an option
Have been with Energy Australia for over 13 years. Am now researching my options and need to change providers. Wasn't billed properly for two years and was told 'oh you mustn't have used any electricity that month'. Direct debit fails to work every electricity bill however works perfectly for the gas bill. I alerted them to the issue last year. I was told at the time that a lot of customers have experienced this issue and there must be a fault. To this date, this is still not rectified. I then have to argue to receive the pay on time discount every bill. It shouldn't be this difficult. Solar tariff is now reducing and costs now going up.
Not fair, Don't care, I'm out
After only one single billing period EA have made an arbitrary and out of the blue 28% reduction to their FIT. Like others I rang them and asked why, or whether my usage rate was going to reduce to offset the change. They did not care at all that Origin were keen to take my business with cheaper usage rate, and a 15c FIT. Cannot believe in this day and age how nonchalant they were about this change. Even without EA's 11% discount I am better of moving to Origin, which I have done today.
Honeymoon rate was told it was for 12 months and changed after 2 months
Paid $7k for 7.3 kw solar system on my roof was wooed by Energy Australia to change from my previous energy provider based on their feed back into the grid price. After 2 months they reneged on offer
Incompetence company and sales staff!
Like most ppl here that received the email stating that the FIT will be reduced from 16.1c to 11.5c has completely lost me as a customer!
I called twice and asked them to confirm to me that signing up to the No Frills plan will lock in for 1yr the FIT of 16.1c with confirmation of both representatives only to then be told (when signing up my Dad a day later) by the 3rd rep that that information was incorrect.
You're going to lose a lot of customers over this, E.A. And I won't be coming back!
Changed to Energy Australia for good FIT in September. Now January and FIT dropped to 11.5 c per kWh from 16.1 c. Information in email was confusing as anyone on No Frills home plan amongst others would not be impacted. Yet was told my tariff was to be reduced. I will now be looking for a better deal. Thanks for wasting my time.
Lying cheating scum. Be warned and stay clear of them!!!
Checked all prices and then spoke with their "sales guy" got promised 16.1 on solar feed in... before the first bill even arrived I got an email saying it was going down to 11.5
These guys are crooks and I advise anyone considering them to stay well away
We should have stayed with Origin.
Do yourself a favour .... And dont use this company. Big issues with our solar and their billing system. We will switching providers. Three words to discribe this company after now reading forums and googling many hundreds of complaints. Unethical... No integrity...
Rip off merchants...
Terrible - Lock you in for a year with the promise of great feed in tariffs, then reduce them by 62.5% !!!
Very ordinary, only recently signed up due to a good solar feed in tariff. Lock you up for 12 months, and then decrease the tariff rate by 62.5% and then tell you that in the fine print they can change the rate to whatever they want and only have to give 5 days notice. Very unethical - now have to look around again.
without question thoroughly incompetent
without question the most incompetent sales and billing staff and connection staff imaginable
its like they think your speaking in Russian to a salesperson speaking Chinese
in 2018 it took these guys 9 months of cancelling bills reinstalling new meters several complaints to EWON and finally an inspection by Ausgrid to sort out power connection to my current home. Now that it comes time to move into a new home you go online to try and do an easy step for step transfer through your my account section and they say they cannot recognize the address...
They tell lies
Just received an email from E A stating our solar feet in tariffs are about to drop from 16c to 11c per klw we rang to find out why and they said due to the fires and not enough energy being produced due to the smoke!!!! What a crock of poo, why use a dumb excuse like that? Well you have just lost another customer.
This review was 5 Stars but my quoted 16.1 cents Solar Feed in was incorrect
Below is my initial 5 Star Review
The review especially with Dani from Customer Support I have kept the same and if only Energy Australia had kept its 16.1 cents feed in credit per kWh then the review would remain 5 stars
However thanks so so much for Bob who immediately replied to my review informing me of the soon Solar Feed in price cut from 16.1 ahead of Origins 15 cents per kWh to a much lower 11.5 cents per kWh starting on 27th January just before my new connection and contract started with Energy Australia on the 6th February
Bob ha...s saved me literally hundreds os dollars by not switching to Energy Australia Thank you Bob so much! When speaking with the Cancellation Dept of Energy Australia I tried explaining that their Companies decision to lower their solar feed in tarrif may have short term financial benefit to them but not long term
EA absolutely fine then over the past couple of years ridiculous errors etc
I have been with Energy Australia for more than 20 years, have always had a direct debit arrangement so bills always paid on time and have been very happy with the service - BUT over the past couple of years there have been so many ridiculous time-wasting problems with this company in relation to incorrect higher charges based on consumption rates, even though on the same document the usage rates graph showed a definite decrease in usage (due to less people in the house), long telephone calls to resolve issues followed by more similar problems ...and rather than just fixing the problems I received a letter from them referring to my 'new contract'. I had even agreed to continue paying the higher amount in case of an increase in usage but this increase in usage ha not hapened. My most recent bill states that I owe a couple of $100 and when I checked my bank statement the last direct debit occurred at the end of October 2019 when the last issue had been 'fixed' then no more payments deducted. !!! How long will I have to spend on the phone now to sort this ridiculous issue ??? I work and do not have time to continually waste on such issues...
I got a Xmas present from them on 25th Dec, shocked, Ultimate Xmas Gringe
Can't believe anyone would even think about sending a bill to you on Christmas morning, talk about the Christmas gringe we'll this company is at the top of the list, I'm always in credit as I pay extra each week so no need to send me a bill to say that I owe money when I don't, computer generated emails/bills etc needs monitoring and it's not hard to do for a big company, must be having more issues again
Energy Australia is a scam
I was living in Australia till the end of April this year and a customer of EA. 3 weeks before my intended departure from Australia I asked EA to disconnect my power from the beginning of May and they agreed. I paid my last bill in full in May before due date. After few months I got an email from EA asking me to pay another bill for different service address. I told them I never lived on that address and it has nothing to do with me. They kept saying that I will have to pay it otherwise will take legal action against me. Then they handed over t...he case to debt collection firm and they too started harassing me asking payment. I explained them too the situation but they never listened too. Luckily this second service address was also managed by same property management company as mine and I managed get a letter from them saying that I never lived on that address. Armed with that letter I challenged EA and debt collection firm to take legal action against me without revealing that I had proof. EA or debt collectors never came back to me since. Now I am thinking about suing them for harassment and willful intimidation.
Not even worth 1 STAR....They SUCKKKK BIG TIMEEEEE
I recently(August 2019) moved to a new house and tried to set up a new account with Energy australia for the first time. Somehow they added another address along with mine, so now I have two addresses on my account and they charged me the wrong address's bill. Even till date my account is not set up properly. I have been calling them till date, it's been 4 monthssss!!!!! Even if the other providers charge you more, just go with them and save yourself. Origin was much much better!!!!!!!!!!!!!!!!
- Verified customer
Much better than some...
I've had electricity supplied by Energy Australia for over 5 years at two different addresses. Billing is accurate, I rarely use a heater but I do use air conditioning. This is definitely reflected in my bills. Accurate billing makes it easier for me to predict what my summer bill will be, compared to my winter bill. This makes it much easier for me to manage my budget. My neighbour had dreadful problems with another company, so I'm aware that Energy Australia have got me on a good deal.
The worst customer service I have encountered.
We are building a new house and want to connect gas and electricity. We are already EA gas & elec customers in our existing house. Unfortunately the process of getting elec & gas connected at our new house has been impossibly difficult. I have probably called them 50 times. You get a different story from everyone you speak to. The typical thing is after an hour of conversation they assure that all paperwork is complete. But a week later you get an email asking for another piece of paper. When you attend to that, they say, "all is done except yo...u need to complete a contract" "but I've already done that" "we can't find any record of it". Further complicating matters is that their meter installation is done by another company, who also sub-contracts. Extremely frustrating.
Disgusting In Everyway
Stay away from Energy Australia. They are without a doubt the dodgiest company I've dealt with. I'm away for work most of the year so my partner lives in our house by herself while I'm away for work. Our bill for 1/4 was nearly $1000 which is ludicrous and upon questioning why, we were told it was because they had been charging us based on the average as they hadn't been reading the metre. The average for other people in our area is about $300. We took a photo of our metre for them and sent it through because $1000 for one person is ludicrous, ...it turned out they hadn't done a metre read on the house for over 18 months. Then, our next bill was delayed, by 6 months upon multiple enquiries as to why our bill hadn't arrived yet, we got no response, until we got another $1000 bill with EA now citing that it's because it's 6 months worth of bills. It now has to be paid by January, the staff and help were rude, they have no interest in sorting anything out for you. I've just been deployed for the last few months, I've just got home, it's Christmas and these troglodytes are trying to milk every cent out of their customers. Stay away.
Worse electricity retailer
The worse customer service
Not good for small business
Their system is always down, my bill was delayed by 6 month.
Unable to claim tax return.
Warning stay away from this company they are dodgy company, only idiots want to join them
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Questions & Answers
Why is the current billing cycle longer than usual was meant to be read 31 December but you have pushed it back to late January
Is there an expected time frame on when we will be able to view solar production and feed back Into the grid statistics? Seems like the company is way behind the 8-ball compared to your competitors.
Origin Energy gives you 21 cents a KW for solar up to 10kw. Energy Australia gives you 12.5 cents a kW with 34% off the bill. If you do the maths you are far better off with Origin. Plus Energy Australia is very difficult to deal with. I currently have a 151 day billing period. No one can tell me why. So I have switched to Origin. Energy Australia has delayed the switch. They are a shocker.
Hi Peter, unfortunately we do not have any expected time frame on when this may be available at this stage. We do receive a lot of feedback about this so I will pass it back to the relevant team which I hope will help get this updated sooner. - Hayley.
Hi Tim, I am sorry to hear that your transfer has been delayed and that you have been unhappy with your experience with us.
I would be happy to look into this for you if you can please email your details to email@example.com
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