EnergyAustralia

Adding a Concession!. I have tried 3 times to add a concession card to my account. We have done the verification 3 times now and every time a bill comes it, its not applied. I get the same messages from 'customer service'... 'As the card is in their name, they'll need to contact us directly, either by starting a new chat under their name or by… Read more

calling us on 133 466. Once we've completed the verification, we'll be able to help update the concession on the account. Thank you for your understanding.'.... I've added the person as the additional account holder, spoken to them thrice and STILL NOTHING..... in a time where saving money to feed your family is important, this is far from good enough.

Just called Energy Australia to inform that EAPA has refused to give me engery vouchers because I have moved out. Mind you EAPA stated it will take 10 weeks, 3 months later they advise I can't get vouchers. So I called Energy Australia to arrange a payment plain service operator just give me the debit collected name & phone number we I asked her… Read more

to please email these details so replied "I don't have an email" I said I'm not going to ring some number as scam are quite privalent and that I want this information send to me email, she refused, she also refused to let me speak to a supervisor who would have email access. Seriously stay away from Energy Australia

Utter Stupidity! I just signed up to EnergyAustralia so you can view and pay your Bills online But they forced an email verification code as well as your username and password. Maybe they are concerned someone else will pay your Bill! You do NOT need two factor verification for this! And their email code takes a few minutes to come so it just… Read more

wastes your time. BUT WAIT! They say you can now set up other authentication methods and one was SMS which would be faster. So I set that up only to find you CANNOT then turn off the email one. So now you have THREE factor authentication. Are they kidding? Username, password, email code, and SMS code!!! Stupidity and foolishness at its worst! So I obviously selected turn off SMS. And even though I had to use username and password and their email authentication already to be here, they made me do it again to turn it off! How can I trust people that have no sign of intelligence like this? This is not a good start!

It is my opinion, that Energy Australia is knowingly and deliberately deceptive and misleading in the context of the Australian Consumer Law (ACL) s18 in there pricing and plan changes for electricity. They use deliberately deceptive plan names.… Read more

There may be more than one "Flexi Plan", same plan name but materially different pricing for the same address. In my case my "Flexi Plan" from 1 July 2026 advised by mail, was materially worse than the current "Flexi Plan" advertised for my address. In my opinion, they have failed to provide a Solar Share Plan using false and misleading excuses and the regulator needs to penalise them and as consumers we need to seek alternative retailers. In my case, they are now making me wait 19 business days to change to the correct Flexi Plan rates at my address. I cannot wait to change retailer and gas supplier. How can the ACCC let them get away with this?

Feedback from a solar panel person – What mugs we are now.we buy solar panels.produce electricity for the providers,they pay us 7.6 cents.and sell it back to us for 45 cents??is that a good investment structure Show details

No good rate offering to reward me as an on going 20years existing customer , quote online not showing exact new plan rate, as it’s saying it’s only indicative , how fair is this when expecting a customer to sign a contract without knowing exactly how much to pay for 12 months at least , please improve Show details

Received our latest electricity bill and there was a suggestion that we could save money on another plan and it gave the link to compare. We were really happy with this suggestion and it was quick and easy to change plans. Show details

I dealt with SKYE through messaging online and was hoping a personal survey will be sent to my inbox to give her praise of how she handled my inquiry. Thank you Skye for being very helpful. Fast, efficient and professional. Excellent Service. Show details

Wonderful exercise with a complicated energy to Energy Australia. They were kind, supportive, understanding and extremely efficient. I am delighted to be back as a customer with Energy Australia. Keep up the good work. Show details

1 star – Avoid if you want clear scope and accountability I booked solar plus a switchboard upgrade through EA. They supplied the wrong inverter on install day, so the solar never went in. Their subcontractor did part of the switchboard work but not the section needing a Level 2 electrician. That was the part I'd specifically requested, and as an… Read more

electrician myself, it's the only part I couldn't do. EA then said it was never in scope. The contract only says "full switchboard upgrade" plus a $550 "variation", with no detail.

Despite repeated requests, I've never had an itemised breakdown of what I'm paying for. After I cancelled, their equipment sat in my garage for nearly two months. Their disputes team then claimed I'd been unavailable for pickups that were never actually arranged. It was only collected after I pushed back.

Another company quoted and installed solar and a battery for me within two weeks. Get everything itemised in writing if you deal with EA.

PLEASE REPORT ENERGY AUSTRALIA TO THE ENERGY OMBUDSMAN! Absolute disgraceful company. Well over an hour to answer the phone and nearly two hours with no resolution. We spoke to hardship team for our electricity and gas. Advised to go on payment plan as we were overdue in paying our billd. The red energy rep gave us to much inaccurate information,… Read more

he totally screwed us. He informed us to apply for EAPA in which we did, approved, and when it was time to pay the bill, Energy Australia rejected by energy Australia as our account was in credit. So Red Energy guided us through this and then Red Energy rejected the payment because of the advice they gave us. Work it out?? incompetence is all I can say. The energy Australia rep, should not have put us on a payment plan, and if so, one that was $10.00 a week so that we would not pay the bill in full! You have to wait 7 weeks for an EAPA appointment, and because of the advice of energy Australia, and their actions, they caused this rejection. They were taking $100 a week for both which was excessive!!! and we were told if a payment was rejected the plan would stop. Well, a payment was rejected and the next week it was taken out. I tried to call but had to hang up with the ridiculous waiting times. I was on a call for nearly two hours today, and all they could do was lodge a complaint and tell me to go back to EAPA to ask them to hold off and reapply. You are only entitled to two a year, so I waited 7 weeks and energy Australia, because of their advice robbed us of the $600 we were entitled to. Total incompetence company. I am so furious, this is totally unacceptable to put someone through this under hardship. Robbery.

After forcing me to change to a 'time of day' plan and giving reasonable off peak rates for about a year, the off peak and shoulder rates have been raised very significantly, the off peak by about 50%, giving horrendous bills, also the daily 'cost of meter reading' has almost doubled even tough I have a smart meter that is mostly read remotely. I… Read more

have a small to average solar system, for which I get virtually noting for what goes to the grid. We now have a system where people who do not have solar get 3 hours free electricity but people who have solar do not get that and get nothing for the solar they supply. Governments that unleashed these electricity companies really, really need to do something about them. I intend to complain to NSW Gov.

Terrible customer service. No loyalty whatsoever to there long term customers They change the contract with out your consent to increase there bottom line. Very disappointing Show details

I am a 50 plus years EA customer. Spent a whole hour on the phone, at the conclusion of which not a single query had been resolved. Totally unsatisfactory. I am going to change providers and would recommend avoiding EA. Show details

⭐ 1 star — I would give minus five if I could. Terrible customer service and an extremely frustrating experience from start to finish. My problems began when I converted my residential property to solar. EnergyAustralia continued receiving the electricity I exported to the grid, but I was not being properly credited for it. Yes, the feed-in… Read more

tariff is only around 3 cents per kWh, while at the same time I was being charged approximately 40 cents per kWh for electricity I used.

To make matters worse, my account had apparently been changed from residential to business. Instead of paying the residential daily supply charge of approximately $1.66 per day, I was being charged around $3 per day.

When this was eventually investigated, I received a refund of approximately $75 for the solar electricity that had not been credited. However, that did not properly address the additional daily charges I had been paying because the account was incorrectly left as a business account.

You would think fixing their own error would then be straightforward.

It wasn’t.

Instead of simply changing my property back to residential, I was required to go through another lengthy process to prove that my home was actually a residential property — even though it had previously been held by EnergyAustralia as residential before they changed it.

At one point I was even required to establish another business account, at the higher daily charge, so they could apparently then transfer it back to residential.

This became an absolute circus.

I then had to obtain documentation from my local council to prove the residential status of the property. Once I finally had everything together, I explained the financial impact this ongoing error was having and asked for the matter to be resolved urgently.

I was told it should be sorted within about 10 days, including the cooling-off period.

More than a month later — still nothing.

What makes the experience even more disappointing is that I had respectfully told EnergyAustralia that this was one of the worst customer service experiences I had encountered in some time. I also explained that I wanted the account corrected as quickly as possible so I could move to another provider.

Yet the delays have continued.

The most frustrating part is that I have been paying additional costs because of an error that was not mine in the first place, and resolving that error has required repeated phone calls, documentation, explanations and considerable time on my part.

I understand mistakes happen in business. What matters is how a company responds when something goes wrong.

In my experience, EnergyAustralia has made what should have been a relatively simple correction unnecessarily difficult, slow and expensive.

I am extremely disappointed with the service I have received.

Based on my experience, I cannot recommend EnergyAustralia.

If minus five stars were available, that would be my rating.

Terrible. Do Not Deal with them. I've wasted so much of my time with them. Hard to make payments. It appears they charge more than other suppliers, but the biggest pain is the flaws in their systems. Show details

Utterly appalling service from Filipino staff.No one seems to exist inAustralia-refuse to transfer to Oz when requested. While on hold they call you back then insist they reidentify you for the umpteenth time. Obsessed with box ticking- never give helpful info. then disconnect you when you complain. Off to the energy Ombo. Avoid like the plague. Show details

Terrible service. I asked them several times to disconnect my electricity on a certain date with a long in advance notice. They said they did but when I got the final bill it turned out they didn’t and charged me extra! Show details

As usual i received about 100 emails from Energy Australasia likely a Phishing bomb However They never answer their damn phones always pretending to have high call volumes yet fast to babble on about respect. given the logo and details on the emails I suspect its Energy Australia bombing my emails What a uselss non customer centric organistion they are likely to be some Government offshoot given their recordings and evasion. Show details

I did my calculations. It should have been cheaper than the $320 I was paying a month before. It turned out to be $350 a month. I believe I was tricked, but I'm too lazy to dig into the complicated system, so I'm just reporting it here. I did not receive any invoices, just SMS about late payment. On the plus side I don't believe there was a late… Read more

fee, but I don't honestly know. I spent about $1700 all up because the bills came in late.

I've switched to globird. First month was $280 so $60 cheaper.

"HORRIBLE" customer service there resolution team are rude and just tell you I understand and I apologise and do not resolve the over charge that they created or resolve the issue my final bill is nearly $600 for gas never had a bill over $300 if you enjoy being on the phone to someone in the phillipines for hours on hold and the English communication barrier is so frustrating I would avoid this company AT ALL COSTS . Show details

Very unhappy with energy Australia. We moved to another provider then got a bill, called them back as was given confirmation and reference number to say nothing was due and account closed. 2 weeks later send another bill and charging over due fees. Called back given refl# and they listen to their recordings and saw that their customer service gave… Read more

us the wrong information but didn't want to rectify it. Affecting our credit because they can't do their job right. Stay away

Just received latest Quarterly Bill, end of July 2026. Listed on the Bill, apart from all the usual usage detail, costs etc, was a charge $41.10 we had not seen before nor was aware of. Only detail on the Bill for this charge was "Metering site alteration for the service provided on 2026-06-18(incl.GST)" Meant nothing to us. Went on line to… Read more

"chat" with EA, [Name Removed] who helped me, was patient, helpful and understanding..

Explained our concerns about the $41.10 charge and asked for explanation.

After little bit of time reviewing he stated " From the details I've checked, I can see that the $41.10 charge is a Metering Alteration Fee. This charge is applied by the electricity distributor, not by EnergyAustralia. I can also see that there doesn't appear to be any request on our records relating to the work that led to this charge. In this situation, let me go ahead and reach out to the distributor on your behalf and get back to you with an update"

Our Electricity Provider is Ausgrid.

[Name Removed] then advised " As I've explained the situation and discussed it with my supervisor, I've received approval to waive the $41.10 Metering Alteration Fee from your electricity account. I'll go ahead and apply a $41.10 credit to your electricity account, which will offset this charge."

Obviously good news for us.

Bigger issue is of course just how this charge got on our Quarterly Account in the first place.

Times are tough enough as they are, without Ausgrid / EA applying additional and apparently unwarranted charges to our Bills.

Lesson learnt, check your bills, VERY CAREFULLY, whether with EA or any other provider ....Ausgrid work with a lot of others.

​We switched provider. Here's why: EnergyAustralia is owned by Hong Kong-listed CLP Holdings, it is NOT Australian. They have already been sued by the ACCC in 2023 for misleading info on electricity prices, now in trouble again for not offering the Solar Sharer Program (free 3 daytime hrs) on time. We switched to Aussie owned company Red Energy with slightly better prices. Customer service still good. Lumo is Australian too. Show details