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Placed me in shame & hardship
Energy Australia put me in hardship and shame during a pandemic while people are in financial distress. I was instructed to manually pay but they also direct debited my bank account.
My recent energy bill required manual payment because I stopped, and later reactivated direct debit facility.
I called and received confirmation from Energy Australia staff that the direct debit will only be active from next bill onwards. As required, manual payments was made before due date so discount could apply.
I was shocked that Energy Australia had direct debited my bank account on the due date which left me in financial distress.
Worst customer service ever.
Had EnergyAustralia be my electricity and gas supplier for a year and when I moved house, it has become a nightmare. I called EnergyAustralia on 7th of April to arrange the close down of electricity and gas account at my old address on 30th April as we are moving. The operator says I will receive my last bill after the move date and offered to supply at my new address, which I turned down. Then in June I received electricity and gas bills from EnergyAustralia charging me for the usage in May and June. I called EnergyAustralia on 23rd of June an...d the first operator says they could not find any call record. However, he can see a change of supplier was required by the new tenants at end of May so the electricity bill concludes there. He also offered to bring my gas bill to that date. I refused as I clearly recall I made the call. Then he suggested to obtain a confirmation from the real-estate agent to show I vacate the property by 30th of April and sent it to their dispute department, which I did. Then the nightmare starts, there is always a different person to reply my email, the first guy firmly acclaims that I will be responsible for the usage as they do not have a record. A second staff suggested me to looking for call record which I did, and send it back. Then a third person promised to launch an investigation but never replied. I send an email to chase them up and a fourth person basically repeated the first one and says unless I can approve I did call to cancel, I am obligated to the bill and it is in the terms and conditions. They are not helpful at all and work with the big company arrogance, they only take account of their own record and act as if they can not make any mistake, when I can actually prove otherwise and have provided them the date and time of my call. They are chasing me for the bills based on some unfair terms and conditions and their stubbornness while their staff is quite aware someone is moving in from end of May.
These guys are Robbers
I have been with Energy Australia for the last 7 years. I have solar on my roof.
I switched to RED energy 4 months ago. Even though i closed my account they kept deducting money from me. Curiously i Checked what my solar rebate was with energy Australia and they stopped giving me rebates 2 years ago. Claiming that they have not received anything from Ausgrid. I called AUsgrid and they said yes they have been sending rebates to Energy Australia.
Hours was spent online back and forth with energy australia after my 3rd chat someone actioned it 3 ...
Very Terrible experience
Very Terrible experience..very expensive..customer service agent do not show any interest when i contact for more discount and when i cancel the services..no calls no message to ask for reason why i am changing. If there is a zero star..i would give it to them..never recommend to anyone..
Gas bills high
I live on my own I only use my gas heater,and my hot water has a solar backup,washing is done with a washing machine heats up the water,my bill for one person is 708 dollars its costing me 350 a dam month im looking for a better provider energy australia is a rip off never again
Best customer service I’ve ever had over the phone, with Ben.
After being stuffed around by click and told on the day of moving in that they weren’t able to connect me (I organised it 5 days prior!), I called energy Australia that morning and the customer service from Ben was amazing and within 2 hours I had electricity and gas!
Long Term Customer: Jumping ship
I have been with this company for over 10 years. The last 12 months a huge decline. I am switching from this dysfunctional provider. They can’t get basic transitions. Their account system is faulty. They acknowledge this. Their offshoring of customer service only makes it worse. Unauthorised debut of funds with no plan or active direct debit. What a painful provider
Loyalty a thing of the past
Move over loyalty and hello highway robbery.
After 9 years with Energy Australia we have experienced the way this business roles. When there was a class action out on big energy a couple of years back they offered us a 20% reduction as they had pushed the prices up 40% in 2 years. Guess what, they never honoured it, but admit that we had the conversation haha, arrogance.
We moved out of Sydney this year, we were in a 4 bedroom, 2 air con, 17hr max hot water house and the property was 50 years old!
We have now relocated to a property 8 years ...
- Verified customer
The worst ever customer service
My gas connection was originally created by my builder and transferred to me. Then called them to change the plan, Energy Australia said first meter reading is not taken yet and I need to wait until that. After two weeks again called, still my account was not active and asked me to wait until account active and do the plan switch online. I created my online account and I changed my plan as instructed by a customer care representative. Then, I received an email with the attachment for Plan Change Confirmation.
However, even after the cooling of...
Zero stars! Worse support! Are cruel to pensioners.
We have been with Energy for 21 years. At first they were very good. As pensioners we always required payment extensions to spread out the bill and the staff were phenomenal and it took a few seconds to get an extension. Then a couple of years ago support crashed. Offshore staff rudely interrogated me why I wanted an extension and tried to coerce me into making payment immediately. In 21 years I have paid every bill and never defaulted even once. Then today I got a large bill and applied online for an extension and it said my account had excee...ded the number of extensions. So now as an aged pensioners during covid 19 time I have to call them and argue and plead for 2 weeks more to pay. The bill is $400. How degrading. Allowances should always be in place for good customers and we should be treated with dignity not reduced to having to beg and be interrogated for a measles 2 week extension. Please recommend to us a good and credible energy company that we can join. I’m in regional NSW. Since going offshore this company’s support has killed all incentive we had to stay with them. Can anyone recommend a good energy provider as I want to change quickly.
Life after Energy Australia
One of the worst companies :- Customer service is - 10 Accounts Department , Due to off shore staff with little knowledge of the English Language , it is night mare experience.,to receive information , relating to your account.
Or to have the companies errors corrected.( you never seem to get the same person twice , hence you need to give a history lesson each time you make contact )
As for your account being accurate with usage and solar in put to the grid , you get a BIG run round with excuses , as to why it is not E A 's fault .
Waited on hold for 32 min so I gave up and am moving my electricity account. I was simp,y ringing to fix a minor problem, my name was misspelt, but 32 mins on hold indicates they dont seem to care after you change account to them.
Customer service is zero
Solar, have to keep chasing where my current bill is now up to 6 months. Absolutely hopeless. Will be changing supplier if I do not receive an answer within a week as I have been asking this same question for months.
Complete rip off, overcharging.
I went with Energy australia because while living with my ex, he has chosen this company(idk why) and even after separating I stuck with this one thinking should be okay and reputable. When I started getting really high bills, I talked to them about overcharging and they did not do anything and I had to pay. I did my research and found other company charging literally half per unit. My bills are lesser by hundred and more. Complete rip off. Just watched an episode in A current affair and I wondered why I never left a review. Customer service is also pretty appalling. Never again!!! Another one i used before is Click Energy, another rip off plus dodgy. Please do your research
Don't use them!
I have with EA for 12 months for both gas and electricity
In that time frame I have had 4 gas bills... but not even one electricity bill
I have contacted them multiple times regarding this matter and every time they have given me a different excuse
One was the fires, another was it was being processed in the billing department and the time before last they were honest enough to say they couldn't find any information and so were sending it further to which today.
Today they tell me they are missing paperwork details for my solar panels, which i...
don't use if you have a choice
Services are alright, but they charge you for a call out fee to get the meter re-read when it was their issue that the initial reading put in the wrong number.
(my bill gone up from usual 200 to 1000) they said if I don't get a re-read and the next reading shows the difference (number gone back down), I will be credit back, but who knows.
Do not sign up with Energy Australia
Paid bill by due date was told to pay 3 days in advance in order to receive the discount on paying on time? due to paying via credit card (understandable it will take time to process)but that should not be a fault of ours if we pay on time and by that date!!!Why state a due date and then they return to tell you that in order to receive the discount pay it 3 days early? spoke with Julius and as of courtesy agreed to the discount amount even though I paid by the due date???... not worth signing with - took the initiative to contact and ensure that payment went through and they said to pay in advance -
So disappointed with the service - I changed to EA and they confirmed the Solar Feed in Tariff I would receive, only to find out two weeks after joining it was scheduled to drop. This was never mentioned to me at the time that I was joining! This is so unprofessional! Then you have to ring their call centre which is based in the Philipines..... these guys struggle to understand what you are saying and their responses are not appropriate! Seriously we have such unemployment in Australia and we allow these guys to send potential local jobs off shore!!! I had to call them after I had cancelled my account to get my credits paid to me.
Energy ‘Australia’ is owned by China
Despite the name this is a chinese owned company, it took 3 weeks of constant live chat and empty email responses just to get the power connected, they stated in their sign up process that a $50 credit would be provided, however it only came off the connection fee, I’m really regretting the decision to choose this company already
Questions & Answers
Why is my current bill now up to almost 6 months and each time I ask when I will receive my bill am told you are understaffed. This is not good enough. I have solar so the data should just be downloaded and a bill produced. The reviews are shocking, energy Australia really need to get their act together if they want to Keppies customers.
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