engin

Do not use this business – Our business uses Engin because the previous owner did. We recently stopped being able to make calls or send faxes. I have spent over a week emailing and calling and getting nowhere. They even told me we don't have a fax line which is rubbish. I asked for a copy of my contract so we can review it and cancel it and they said they don't have one and… Read more

couldn't help with that. They could not be less helpful or proactive if they tried. Please stay right away from this very dodgy business.

Worst Customer Service Ever – [Name Removed] sucks. [Name Removed] was the rudest, most arrogant customer service agent I've ever spoken to. Screamed at me and was had disgusting customer service skills. He also told me only 3 people worked there in the whole company - will be terminating today.

Most unprofessional service I have ever encountered – If I only I could give 0 star. Overpriced for their service. Terrible connectivity for internet. Does not ever provide prompt response when my internet and phone line was down. It's taking 2 weeks and still no solution. "It's not our problem."  Show details

I have had a great experience with Engin over abut 14 years – The service provided has been so great that the only time I have had to encounter thr firm was when I had to install new Voip interfaces twice and they patiently helped me set both of them up.  Show details

Engine STOPPED accepting new customers – I am an existing customer with engine and I closed my account 3 months ago to find out now that they are NOT accepting new customers and that I can’t re-open my account, however they referred me to one of their shared companies named ‘prime’ (or something similar to that) and they don’t even have the feature of receiving cheap inmate calls YET. So… Read more

does anyone know of any AUS companies that are like engin helping to receive cheaper inmate calls pls ??

I'm also wondering! – I've been with Engin since 2010 and have a landline phone (ALL Oz calls Inc.) and adsl2+. Connection was delayed for 3 days,which the reimbursed me for. The phone line was unusable for a week once after a slight flood, it was fixed and they also reimbursed me for this! The Internet has gone down twice in nearly 7yrs, both due to power blackouts!  Show details

Shocking service... if you can even get any! – We have been loyal Engin customers for 3+ years. We've had 2 issues this year, and on both occasions the service has been horrible. One issue was a service dropout and one issue a billing mistake. Its impossible to find a support phone number. When you do call them, you can only call after 10am AEST. There is no priority support for business… Read more

critical services. Recently the card used for our direct debit expired... Engin proceeded to cut off our business service 2 business days after the failed debit without any warning or request to retry payment. The Engin consultant insisted that its not their problem and that there is no need for them to let their customers know that their card declined/expired and its our responsibility to proactively update card details on all our direct debits. Yes its true that we need to update details but every other supplier either reaches out to us before the expiry date OR ASAP after the first decline... then the details are promptly sorted out and all is well. Engin's system is smart enough to cancel our service... but not smart enough to send their loyal customers a payment reminder on a declined card - What a Joke!!! Its now day 2 of a non working phone system. We called and sorted out billing issues yesterday... and we were promised a 30 minute reset time... now 10 hours later... nothing!

Pathetic customer service – As a company in Melbourne inquired to cancel the account but they couldn't do that straight forward even when we insisted if we send a cancellation email from our domain but they need letterhead from highest signatory for what????? No clear picture for cancelling the service Show details

Please DO NOT USE Engin – I use Engin for our business VIOP. Our VOIP line has been disconnected. I have phoned numerous times, sent multiple emails and cannot contact a representative from Engin. Product support if non existent.

Pathetic service – Worse customer service charging me for a service in 2019 that was moved to a new company now refuse to cancel my service Percy is the worst one iv ever spoken to arrogant rude person Show details

Deadset thiefs,how has a current affair been made aware – Never sign up to any service regarding This company,they continue to take out monthly charges from a service that was cancelled a year ago,once they have your bank details they will withdraw cash every month, thieving scumbags that hide behind a telephone Show details

Avoid Engin & other Vocus brands – Absolutely terrible. We had a voice service via a SIP trunk. Since Vocus has taken over the ownership of Engin, we're told they will shut down the SIP service and we need to move. Started moving service, before the contracted cut over date, Engin have deleted the routing from their system, so calls are told our business number is disconnected. Customer support non existent.

Absolutely Shocking service!! – Our phone system don't work. We were down for an entire week and they still didn't send someone to fix the problem. They have a terrible culture and ZERO customer service. If you call them, you could stay on the line for an hour!

Absolutely terrible customer service. Arrogant staff- find a more suitable provider – The connection is terrible, and so is the customer service. I Would strongly suggest you do not go with this service provider as there are many better options out there. If you do go to cancel, be prepared to deal with their condascending customer service team. Show details

Use Skype which offers numbers – Skype offers local numbers Just download app then login or create login then chose location and if you want it to be monthly or 3months upto year  Show details

Totally Pathetic do not deal with this company one star because you have tio have a rating they dese – I cancelled my service and the direct debit billing has continued. Three emails and two conversations with their call center have failed to resolve this issue. I do not believe they have customer service of any type operating for this company. The overseas call center is totally useless in resolving any issue and refuses to transfer you back to… Read more

any Australian contact.

I doubt they actually do have an Australia office anymore.

My advice is do not deal with this company under any circumstances.

Avoid this company at all costs! – Absolute disgrace, with them for over seven years. Placed my plan out of service due to bill that was already paid via check. Complained but due to 50 dollars refused to put my line back in service until I found the check number! Argumentative staff are absolutely laughable! Avoid this company at all costs!  Show details

Engin taken over by scammers – Used Engin over 7 years ago - it was pretty useful back then. Instead of cancelling it the Aussie girl at their call centre suggested moving to a free plan in case I ever changed my mind - it would never cost anything, then forgot about it - never using it again. Fast forward 7 YEARS and they charge my account $13 for the service. Dodgy Indian guy… Read more

answering billing starts by fishing around for extra personal details to add to their database - he manages to get my date of birth before I start complaining. Says my plan expired, now is on a paid plan and they will cancel it - but I cant have my money back.

Pretty obvious a group of Indian scammers have managed to get hold of the database and billing system of Engin and will milk it for all its worth before they are busted and disappear in India.

Lodged a complaint with the telecommunications ombudsman to try and get it shut down before they scam thousands of people.

Not Accepting New Customers – I am a current customer and have been for the past 8 to 10 Years I have been very happy with the service it has only been a voip phone and nothing else which I give Engin 10/10 but I called today to open a new account for my clients business and waiting on hold for service for over 2hrs with no message in any way to say that sales is not taking… Read more

any calls let alone anyone answering just not good enough. The only reason I know this is I called again as an existing customer to be told this. What is going on with this company plus I think it is based overseas now which 8 years ago it was based in Sydney what a joke.

Do not use engine -pathetic – Set up process usual time frame but if you are a loyal customer and move address your connection takes longer that setup from a new provider. Connection very unreliable - worst part is it drops out Friday night and you cant even speak with anyone in tech support cause they are closed. Shocking service.  Show details

Im being charged for a service i never signed up for – This company has been taking money from my account monthly without me having signed up for anything. My phone and internet are all through telstra and optus, the customer service person i spoke with could find no accounts with any of my details and now are not responding to my emails. Dodgy business  Show details

Can't open a new account with them – It costs $9.95 a month to have one of these accounts BUT they are not opening any new accounts as they are upgrading there services.  Show details

For 8 years we were lucky, 1 incident and the technical incompetence is exposed – Over the years we used the VOIP service. It was good. We outgrew it so I had a VOIP pbx put into the office. My staff couldn't get help from Engin to configure that, okay, that's not part of the deal so we bought 2 SIP trunks from another provider and just redirected the Engin numbers to those new numbers. Fast forward 3 years. Our redirection… Read more

to those SIP trunks failed.

We tested and tested.

We tried changing the number, the forward worked.

We tried the original number, it failed.

We rebooted the pbx, and retested, it failed.

We contacted Engin.

Operator after operator could not understand our non-standard config.

I had to explain it in minute detail 3 times.

In the end the complaints team called to say everything was working so aren't they great.

No.

I asked what went wrong. Why did we lose our valuable phone line for almost a full business day.

After some evasive discussion [name removed] admitted, he and his tech team had no idea.

He had completely the wrong idea about our setup so I repeated the entire explanation (above) yet again.

I told him that his call really confirmed what I feared yesterday.

Our account has been running well for years through luck, not technical competence.

We needed help and answers.

The best answer they could give was that we didn't pay much money (for the redirections) so it is what it is.

I asked if they had a better service we could buy because this was critical.

Dumbfounded.

I asked whether they would compensate me for the failure and I could use that money to Port to another supplier. No, no way [name removed] said.

I asked if I could make a complaint, he said well he's the head of the complaints team so why?

Okay, great.

My recommendation, avoid Engin like the bubonic plague. You might get lucky, and be immune, or you might not be.

Total Fraud – They havent provided us with any service but have sent letters of demand insisting we pay a bill. Tried to speak with them and they just fished for more information such as full name and date of birth etc but then told us that they set up 8 G-Mail addresses for $2100. We asked what phone we were linked to and they gave a number no where near our… Read more

site. They then wanted to know our drivers licence but we demanded that they tell us this information and the number they gave wasnt anything like our number. These people need to be shut down...look at the ratings!!

Terrible Service- Business Customer – I have a business that relies on phones and internet to be able to operate. First problem... Relocated in March 17 had consent problems and phones had been lost for 3 months. (did not get reimbursed for lose of work). 26/10/17 had storm take out our NBN and job was logged with engin as URGENT late afternoon on the 27/10/17 we call NBN Co and are… Read more

advised ENGIN hasn't even logged a fault as yet!! Here we go again with no work! Businesses stay away.

Engin, the worst company in Australia – PSTN bundled with ADSL disconnected my services because I accidentally short paid my account by $0.10. This is by far the worst company I have ever dealt with. Their service run through the Optus network, which in itself is a joke.  Show details

Long time customer disgusted – My account was over due $24 and they barred my outgoing calls when i rang they told me 3 different amounts i owed , i paid the $24 they said yep we will lift the barr 4 hrs later i was still waiting ring up they give me some nonsense it will take 24-48 hrs hang on you have my money so should be dine immediately not happy customer at all  Show details

The worst – We signed up with Engin VOiP in December 2016 and did not get a service until Mid January 2017. We were credited for the 1 and half months wait but only after phone call after phone call. We could not get rid of our old telephone provider all this time, which cost us. There ***81 reload was used considerably until August 2017 when it just no… Read more

longer worked and we were without a service. When we told them we were cancelling the service (via internet chat as we could not call them) they blamed everything except themselves. Support was hopeless. They have now agreed to cancel the service provided we return their voice box. Believe us, we were more than happy to.

Warning: Avoid Engin ... Even If It Were Free!!! – I have contacted the ombudsman because they overcharged me $500 and refuse to pay or admit fault. Yep, like I said avoid them even if Engin were free! Just as other reviews state, I completely agree that this company is dishonest, has an utterly pathetic customer service, and deserve to be shut down.  Show details