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Enova Community Energy

Enova Community Energy

4.9 from 25 reviews · View Statistics

Reviews

4.9

25 reviews
5
(24)
4
(0)
3
(0)
2
(1)
1
(0)
  • Transparency
    4.8 (22)
  • Customer Service
    4.8 (21)
  • Rates and Fees
    4.8 (21)
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Just want a change

published

I've had nothing but problems with my current provider and want to change taking money out when they weren't supposed to and not taking it out when they were supposed to had enough.

Transparency
Incentivised ReviewNo
ServicesElectricity
JandI

JandI

  • 2 reviews
  • 4 likes

So easy to change plan with new pricing

published

I received a price change letter which recommended a plan change. Within a minute I was able to change my plan and take advantage of the improved pricing. Really easy to deal with and certainly friendly responsive local staff. Highly recommended this ethical company.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
ancient artist

ancient artistTintenbar

  • 13 reviews
  • 9 likes

Check out pricing before you sign up

published

I phoned Enova for a price comparison with my Electricity provide I was using. They did a price match and told me I would save about $45 a month if I switched to them. I switched to them and noticed my bills were consistently higher significantly. I did a price comparison through NSW govt site which does a price comparison and found my previous provider I was using was close to $50 per month cheaper. That is a saving of about $500 to $ 600 per year or close to $5000 to $6000 over 10 years. I felt conned by them and went back to my previous provider. Check out this site before you look for a provider and don't trust anyone these days .https://energyswitch.service.nsw.gov.au/

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
Enova Energy
Katherine B.Enova Energy
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Annie K.

Annie K.Richmond-Tweed, NSW

Enova Energy - ethical!

published

I love Enova Energy. Great company to deal with. Good value. Easy to switch. Good people to talk to. It feels great to switch to an ethical, community-owned energy company, when there are so many sharks out there, and when some of them, like Origin Energy, are fracking Qld and want to frack the NT.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Best energy company I have used

published

Their customer service is great, and they are a social enterprise that invests in community initiatives. They have been responsive to emails and phone calls, and their communications are clear and transparent.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Dede

DedeRichmond-Tweed, NSW

  • 2 reviews
  • 1 like

Perfect customer service

published

So far so good. The gentlemen that signed me up was an absolute legend - Matthew! He was so friendly and relatable. Customer service has always been spot on. The rates are ridiculously good. I don't know what else to say. Change to these guys, they're Aussie and good at their job!!!!!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Tony E.

Tony E.Richmond-Tweed, NSW

ENOVA Energy mon amore

published

recommend Enova as only local community owned provider. Great feed in tariff, statements are very informative. Their Wider ethics need support eg their support of local PV and green credentials.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Lenore Cooper

Lenore CooperRichmond-Tweed, NSW

At last! An energy company that sees the light.

published

As a customer and small shareholder, I'm very proud to be supporting the innovative Enova energy company. Enova is not only helping to transform Australia's energy system with its focus on community ownership, renewable energy and local investment in energy efficiency, education and community projects, it also provides great and friendly customer service and very competitive pricing. If Enova is coming to your area, don't hesitate to jump on board!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Jim Bee

Jim BeeMid North Coast, NSW

Fantastic community owned Australian company

published

We have been with Enova for several years now. They are easy to deal with, competitive and best of all a real Australian business with a focus on local jobs and the community.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
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Community based green energy! Fabulous!

published

I have been so pleased with my reduction in power bills but more by the ease with which it all took place...and mostly by the idea that I am part of a community based effort to live more consciously. I became a share holder because I believe in the aims of Enova. I am so happy to be part of it.
Jenny P

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesSolar Buy-Back
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Nodon'tsdisplaymyname

Nodon'tsdisplaymynameRichmond-Tweed, NSW

  • 2 reviews
  • 1 like

I am really pleased to have discovered Enova!

published

I am lucky enough to have a small villa which had solar panels installed when I bought it. I have added a solar hot water tank to that system and am really pleased with my power bills which are minimal, even though I don't have a battery system. Enova gives me a great rate for my energy feed into the grid; they are also wonderful with customer service! As they are a local energy company, situated in my town, I am even more determined to support them. But of course the main thing is their push for renewable energy sources and their absolute support to local projects that support renewables.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
Peter L

Peter LRichmond-Tweed, NSW

  • Verified customer

Enova - great for the community. great for you

published

I was very attracted by the aims of Enova, especially the not-for-profit side of the business and the focus on promoting renewable energy. I invested in the initial capital raising and have been involved with energy coaching as a volunteer, which has taught me heaps about efficient energy use.
I was one of the first customers, and have been extremely happy with the service and responsiveness to the few enquiries I have had to make. I already had solar panels and two years ago, installed 9.6kWh of battery storage, and this has enable me to keep my energy bills down. I now draw down minimal amounts from the grid.
I would encourage others to consider switching to Enova.

Peter L

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
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Loving green energy!

published

Switching to Enova was one of the best decisions we have made - our power bill is so much cheaper each quarter but best of all it feels so good to know we are using green energy!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Sue Harrison

Sue HarrisonRichmond-Tweed, NSW

Best service and price!

published

My energy was swapped over very quickly and I didn’t have to do a thing. Enova took care of all details. If you need to call them they are local, knowledgeable and very helpful.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Teena

TeenaRichmond-Tweed, NSW

Enova: a truly alternative energy provider

published

We switched to Enova 3 years ago and there is great satisfaction in receiving power that will create a better future world. We are completely and utterly happy with Enovas service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Energy Providers

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Switching to Enova - great choice

published

Dealing with my energy provider went from being a pain to a pleasure when I switched to Enova. The customer service is excellent, prices competitive and I can see they are doing a lot of good in our community.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Paul

PaulYamba

  • 9 reviews
  • 2 likes

Great team

published

Knowledgeable and polite staff.You feel like a part of the team of people who care for our world.This is how all power retailers should function. Been with them since inception with no regrets.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
Kevin N

Kevin NSydney

  • 3 reviews

Be part of a change for good

published

I was looking for energy options that offer alternatives to damaging the environment and my children's future. Enova is delivering via a different model, which is more generationally ethical. Just consider them as a provider if you have the option.

Incentivised ReviewNo
ServicesElectricity
Renee

ReneeByron Bay

  • 2 reviews

Totally happy with Enova

published

I've been with Enova since 2016 and am also a shareholder. So great to know that this company is local and community owned, and that our money stays in our area. I have solar panels and the feed-in tariff is good. I've had no problems with them whatsoever.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
Neil

NeilNorth Western Region, NSW

  • 3 reviews

Excellent provider

published

Most efficient, courteous, knowledgeable staff promoting their company which results in a flawless supply of most competitively priced electricity together with excellent solar feed in tariffs. As a customer of over two years I cannot rate Enova highly enough
Neil.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
Page 1 of 2

Questions & Answers

Bronwyn Smith

Bronwyn Smithasked

Can I become a customer if I am renting a home further away than 100 miles? (Bermagui)

3 answers
JandI
JandI

Yes anywhere in NSW is fine apparently

ancient artist
ancient artist

I am not sure .I think they are a local Ballina Byron area. I am with Powershop which are carbon neutral and about $40 a month cheaper

Enova Energy
Katherine B.Enova Energy

Hi Bronwyn,

Thanks for your question - you're in luck as we service all of NSW!

Our Customer Service team would be happy to run a bill comparison for you and talk you through the best plan for your needs - you can upload your bill directly here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill or you can email us at info@enovaenergy.com.au with your contact details for one of our team to contact you.

Otherwise, please feel free to give us a call directly on 02 5622 1700.

Thanks again for the interest,

Enova Team

P G HARDACRE

P G HARDACREasked

hi we are based in victoria and would like to be included on your mailing list as you intimate that you may be expanding your coverage to Victoria within the next 12-24 months

1 answer
Enova Energy
Katherine B.Enova Energy

Hello,

You're right we don't supply Victoria quite yet, but expansion across Victoria is ear-marked for late 2020/early 2021!

We’d love to have you as a customer when we get there - please send us an email at customerenquiries@enovaenergy.com.au with your contact details and we'll add you to our mailing list so you can receive all the latest updates on Enova, and know as soon as we're available in your area.

Thanks again for the interest,
Enova Team

Jen

Jenasked

Hello I moved into a new area not so long ago. I’m renting so a company referred me to my electricity and gas be with momentum energy. I’ve set up direct debits with them and the date for my first payment to come out but it didn’t and as I have a yearly set of dates emailed to me by momentum they said there was a glitch in there system when I called them about it and they couldn’t do anything about it as the energy plan I’m on couldn’t be changed so pretty much I had to suck it up !!! I have so much trouble with them already that it’s put me off. I’m really not to familiar what a monthly bill would be and feel I’m not getting looked after by them. Can I change as easy as I joined ??

1 answer
Enova Energy
Katherine B.Enova Energy

Hi Jen,

Thanks for your question and sorry you've had a bad experience with your other provider.

Switching to us is easy - it takes about 5-10 mins online here - https://secure.enovaenergy.com.au/ - or if you prefer to talk through options a call takes about the same amount of time.

Our Customer Service team would be happy to run a bill comparison for you and talk you through the best plan for your needs - you can upload your bill directly here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill where they'll call you back, or you can email us at customerenquiries@enovaenergy.com.au with your contact details for one of our team to contact you.

Otherwise, please feel free to give us a call directly on 02 5622 1700 and our team can help there and then, we're open 8:30am - 5:30pm Monday through to Friday,

Thanks again for the interest,
Enova Team

Get an answer from our members and Enova Energy representatives

Details

CategoryEnergy Providers
Contact Number (02) 5622 1700
Address9-11 Centennial Circuit, Byron Bay NSW 2481, Australia
Email Address customercare@enovaenergy.com.au
24-Hour Phone Contact No
Online Live Chat No
Services ProvidedElectricity and Solar Feed-In Tariffs

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