Enova Community Energy

I have been advised the price of my 'community' 'renewable' energy is going up because 'The wholesale market conditions have persisted and worsened in the more recent months as global demand for fossil fuels increase against limited supplies, leading to significant pressure on coal and gas prices globally and here in Australia' and 'we are also seeing ongoing unplanned outages at multiple large generators' (this is in reference to coal power generation). Feeling like electricity purchased (at extra cost compared to my previous energy provider) should be fairly immune to some of these impacts.. but it's not

This is the second time I have used Enova for electricity supply. All very prompt and efficient. I love that they give back to communities particularly communities who have suffered natural disasters.

Solar plan
Just created an account. No idea how they will perform in the future
So far so good
Previous electricity retailer refused to adjust my account to reflect loss of connectivity during Nth NSW floods. I hope this mob is more sympathetic and responsive

I have dealt with Enova staff on various occasions when I have bought and sold property. I have always found their customer service to be excellent. Easy to deal with and efficient re connections and disconnect process. We had smart metres installed and I could not fault to communication between Enova staff and myself.

Called to set up electricity and the gentleman who helped me was fantastic! It was set up so fast! Very happy to have switched to a provider who are community based and good for the planet!

Power connected when we moved.
Very easy to deal with.
Quick and efficient.
Great customer service.
Easy to contact.
Great to know I’m using a locally owned service and profits go back into my community

Made the switch to Enova from one of the big retailers and haven't looked back. No dropouts, no difference in service, just a cheaper price (so far). Once you've decided to switch they do it all for you - nothing to do your end and no long endless phone calls to your old inefficient electricity provider trying to get answers. They have a basic portal for you to log into and manage your account and a simple quarterly billing cycle (which you have to keep track of) but importantly when comparing my first bill over summer to the unscrupulous thie...

One pleasant phone call and I’ve switched from an electricity supplier that once was green but no longer is, to Enova, Greenpeace’s #1 rated green energy supplier.
Colin made the process so easy. And I’m delighted to be part of a community energy venture.

It's such a relief to have electricity supplied by an ethical retailer, maximising use of renewables and, especially at this time, investing substantially in its local area. Thank you so much!

Electricity provision transfer was easy, clarified and confirmed in a few days, an ecologically sound provider , rated no 1 by Greenpeace with transparent background mission statement and policies. Thanks for helping me making a small step to reduce my carbon footprint

Quick and helpful over-the-phone setup of our account which covered 2 properties. The clear Australian accent was easy to understand. We had some questions which were answered courteously and with some humour.

ENOVA are brilliant! As well as delivering an excellent service the team is efficient & friendly and they always exceed my expectations. Extremely helpful customer service with knowledgeable and swift response, delivery of service and very little wait time when calling. I love that I’m able to talk to someone local!! I recommend and will continue to recommend Enova to all my friends and family! 5 star!!

Happy to be a customer, Jarrad was very helpful and progressed our application very efficiently.The bonus was the opportunity to help others who have been so badly affected by the floods

Very easy to switch to Enova on their website and their rates and feed-in tariffs were very similar to my previous provider. They provide some very easy to interpret information about their company and services which was useful to help make my decision.

I joined Enova in 2020. I'm in an urban area in Sydney & I wanted to support a community based company that drew on renewables and employed locals. They also let me pay a low fortnightly payment, that suited my finances. Customer service is lovely and I feel like I play a part in change by supporting providers like Enova. I appreciate getting bulletins about partnerships and their charity work. They don't "greenwash".