Enova Community Energy

Prices going up due to fossil fuel and gas price rises – I have been advised the price of my 'community' 'renewable' energy is going up because 'The wholesale market conditions have persisted and worsened in the more recent months as global demand for fossil fuels increase against limited supplies, leading to significant pressure on coal and gas prices globally and here in Australia' and 'we are also… Read more

seeing ongoing unplanned outages at multiple large generators' (this is in reference to coal power generation). Feeling like electricity purchased (at extra cost compared to my previous energy provider) should be fairly immune to some of these impacts.. but it's not

Love that Enova is community owned – This is the second time I have used Enova for electricity supply. All very prompt and efficient. I love that they give back to communities particularly communities who have suffered natural disasters. Show details

Professional timely service – Solar plan Just created an account. No idea how they will perform in the future So far so good Previous electricity retailer refused to adjust my account to reflect loss of connectivity during Nth NSW floods. I hope this mob is more sympathetic and responsive Show details ·  1

Excellent customer service – I have dealt with Enova staff on various occasions when I have bought and sold property. I have always found their customer service to be excellent. Easy to deal with and efficient re connections and disconnect process. We had smart metres installed and I could not fault to communication between Enova staff and myself. Show details ·  1

So good!! – Called to set up electricity and the gentleman who helped me was fantastic! It was set up so fast! Very happy to have switched to a provider who are community based and good for the planet! Show details ·  1

Friendly, efficient, local, community owned, sustainable. What’s not to love?! – Power connected when we moved. Very easy to deal with. Quick and efficient. Great customer service. Easy to contact. Great to know I’m using a locally owned service and profits go back into my community Show details ·  1

So Far So Good – Made the switch to Enova from one of the big retailers and haven't looked back. No dropouts, no difference in service, just a cheaper price (so far). Once you've decided to switch they do it all for you - nothing to do your end and no long endless phone calls to your old inefficient electricity provider trying to get answers. They have a basic… Read more ·  1

portal for you to log into and manage your account and a simple quarterly billing cycle (which you have to keep track of) but importantly when comparing my first bill over summer to the unscrupulous thieves (see my other reviews) that were my previous electricity providers and the same billing cycle and time last year, i can report around a 20% saving through Enova, which is a great start. Hopefully they keep to their core values overtime and promises as i've seen new companies come into a market (in many fields) to make their mark early, take market share only to get bought out by the bigger guys with the prices going back to status quo. Anyway, so far so good - what you pay for electricity is important so don't hesitate to make the switch!

So happy to have switched to Enova! – One pleasant phone call and I’ve switched from an electricity supplier that once was green but no longer is, to Enova, Greenpeace’s #1 rated green energy supplier. Colin made the process so easy. And I’m delighted to be part of a community energy venture. Show details ·  1

What a relief! – It's such a relief to have electricity supplied by an ethical retailer, maximising use of renewables and, especially at this time, investing substantially in its local area. Thank you so much! Show details ·  1

Ecologically sound energy provision should not have to be optional! Thanks for your service – Electricity provision transfer was easy, clarified and confirmed in a few days, an ecologically sound provider , rated no 1 by Greenpeace with transparent background mission statement and policies. Thanks for helping me making a small step to reduce my carbon footprint Show details ·  1

Great customer service – Quick and helpful over-the-phone setup of our account which covered 2 properties. The clear Australian accent was easy to understand. We had some questions which were answered courteously and with some humour. Show details

Best Electricity Supplier! – ENOVA are brilliant! As well as delivering an excellent service the team is efficient & friendly and they always exceed my expectations. Extremely helpful customer service with knowledgeable and swift response, delivery of service and very little wait time when calling. I love that I’m able to talk to someone local!! I recommend and will continue to recommend Enova to all my friends and family! 5 star!! Show details ·  1

Had a moment – Happy to be a customer, Jarrad was very helpful and progressed our application very efficiently.The bonus was the opportunity to help others who have been so badly affected by the floods Show details ·  1

Doing what I can – I joined Enova in 2020. I'm in an urban area in Sydney & I wanted to support a community based company that drew on renewables and employed locals. They also let me pay a low fortnightly payment, that suited my finances. Customer service is lovely and I feel like I play a part in change by supporting providers like Enova. I appreciate getting bulletins about partnerships and their charity work. They don't "greenwash". Show details ·  1

Keen to change to an electricity provider with a green focus – Jumping over to Enovo is not a difficult decision. Choosing to support an electricity provider with a foundation of renewable power rather then fossil fuels is a start to helping our environment and the globe. In terms of harming Mother Nature, we humans have a lot to answer for. So let us do good instead. Show details ·  1

Wonderful service – 10 minutes on the ph to sign up was all it took. Green energy the go, as checked by Greenpeace. Looking forward to having nothing but green energy at home. Show details ·  1

5 Star Green Electricity Guide Rating => 5 Star Rating from Me – Late last year we switched from Powershop (which topped the Green Guide in 2018) given its recent sale to Shell to another provider. Now with the benefit of the updated guide, we're switching again to Enova. Haven't completed the switch yet but happy to be making a difference with the top rated company. Show details ·  1

Switched ! – Switched from Energy Australia after reading reviews of Inova . Supporting genuine green energy initiatives is most important to us - not just token gestures by multinationals! Call centre staff genuine and helpful. Fast switch -couldn’t be happier ! Show details ·  1

An environmental decision that was good for my wallet – Fair pricing and a product that is good for the planet. An easy decision to make. No fuss. 5 minutes on the phone and all was sorted. I do recommend. Show details ·  1

Wonderful customer service and competitive rates – I was helped by Daryl and his colleague Jarra to finalise my switch to Enova - down to earth, helpful and very transparent. Great rates too - better than my current provider! Show details ·  1

Its been a while – I was visiting my sister at her place in Dunoon when the story of the Byron community asking for people to buy shares in this community electricity distribution company first came up. ENOVA ENERGY. I think we all decided to buy in. One of the best decision I have ever made. The next was getting Enova to supply electricity to my house down here on the Blue Mountain. Your example should be made mandatory all over the country. Show details ·  1

The Right Way – I love that Enova energy is sourced 100% from renewable energy, is a local community run provider. They are very pleasant to deal with, answered all my questions, no pressure. Show details ·  1

So far so good! – Setting up electricity for our new place was really easy, they answered the phone quickly and set up took 10 mins. Got $50 off first bill (also had the choice to donate the $50), and found out they only have two plan types - solar and non-solar, which is sooo much simpler than the other companies with their bazillion plan types. So far, so good! Show details ·  1

Excellent service setting up a new account – The account set up process was clearly explained and easy to undertake. The operator Jarrah was really helpful and didn’t rush me which was great. He prompted me on the pensioner discount which I had not been aware of, so that was a bonus. Show details ·  1

Excited to be on board – Thanks Jarra for making my Enova energy set up so easy and for your patience in finding the answers to my questions. Feels good to be part of an energy company that supports the community while utilising renewable energy as much as possible. Show details ·  1

Excited to support renewables and a social enterprise – Just joined up with Enova Energy, as a step towards supporting growth in renewable energy in Australia. Also love the idea of 50%of profits going into community projects. Was impressed by the friendly, professional service. Show details ·  1

Very excited to have just switched from Powershop to a community energy provider. More of this please! – The setup / switch from Powershop to Enova Community Energy took about 12minutes on phone. I'm hoping that the service experience is a smooth a seamless as that was. Big thanks. Show details ·  1

Excellent switch and so easy – Upon reading that Powershop have been bought by Shell, we decided to switch to a local company and that is community based. Excellent service. Friendly staff and courteous. Highly recommended. Thanks to Colin and Jared Show details ·  1

New connection – Customer service was excellent, quick, efficient and very helpful. I’m very happy to have joined a community based organisation that opposes coal seam gas and supports renewable energy in our community. Show details ·  1

Great customer service – Just began a new connection. Very simple start-up and quick response. Have not had billing yet, but was offered $50 voucher for new account. Happy so far and glad to be supporting local.  Show details ·  1

Fast & simple set up – Called ENOVA to set up a new electricity account & was able to get through to a customer service operator immediately. Colin was fantastic & was able to set up my new account within minutes & answer all of my questions. Show details ·  1

Community owned clean electricity. What’s not to like? – I find Enova friendly knowledgeable and helpful with competitive prices. It was quick and easy to switch. It Feels satisfying to be a part of a community owned electricity company who is advocating for a renewable sustainable future.  Show details ·  1

Customer service – I spoke to a n English speaking australian who gave me splendid answers and no high pressure sales pitch. Very happy and have recommended we d to all our friends Show details ·  1

Awsome Mob – Very good people to deal with customer service excellent .Glad to change from AGL Awesome service!! Most satisfied with the service will do another review when first bill comes in  Show details ·  1

Recommend – I use Enova electricity and am very happy with all aspects of the service. Friendly, prompt and good value for money. I’ve never had a drop out in energy. I have recommended Enova to friends and community. Show details ·  1