Took my money when they messed up!
In attempting to manage my booking well in advance of the booking date, the computer system would not work properly. The location staff put me onto head office and head office gave me a random email address. After being messed around for much of the day trying to adjust this booking: fudging about online, ringing the rental outlet, ages on hold, two calls to Head Office and an email to whoever is at the other end of the “nicadmin” address, I had to cancel my booking and start again. BUT THEN, to top it all off, even though I cancelled within th...e stipulated three day no fee period, I have been charged for my cancellation! I have spent hours trying to resolve the simplest of issues that frontline staff have not been given the power to resolve. I have been given a number to a UK helpline (to resolve an issue with a booking just down the road from me in Melbourne!), a number which will not connect! It is not only a shocking way to do business but completely unfair to put frontline staff in this position, doing their best to help under impossible circumstances, while a nameless, unseen backend entity is illegitimately taking customers’ money and not allowing frontend staff any power to rectify it. Even the contact number stipulated in the booking does not connect and the reply email bounces. Unbelievably bad not to mention terribly disconcerting from a security perspective.
Worse rental car company in Australia
Enterprise car rental is the worst rental company in Australia. Not only do they cancel customers bookings without notice or consideration on how the customer will be affected but they treat and rip their staff off
There staff don’t get correct lunch breaks, they not get paid correct commissions, they don’t follow Australian laws as providing a safe and healthy working environment, they don’t follow water restrictions and I would have to say their owner Dan Mekler is only interested in lining his pocket with money and under paying his employees and mis treating them in the work place
- Verified customer
Got an upgraded car and smooth pickup drop
I booked online with third party Enjoy car rental. Although my pickup/drop location was Cairns downtown, the guy at the airport counter gave changed it to pickup/drop from the airport itself. On top of that we got a bigger car on the same price as well. Just a note, the price the third party quoted didn't include GST, so we paid 15 dollars more than the original quote, but we didnt mind that as the service was great.
Beware of extra fees on credit card
When booking direct on www.enterpriserentacar.com.au be aware that despite the website looking like it's Australian, your credit card will be chared a foreign transaction fee due to their account being based in the UK. This is an unwelcome surprice as nowhere on their website is this mentioned.
Initially hAppy with the car & insurance daily rate including unlimited Kim...but after returning the vehicle we were debited with “a time & distance fee”. Most expensive hire rate ever.
No explanation of fee.. just a money grab.
Super easy and reliable
Pick up and drop off from Hobart airport. No hidden costs, payed extra through rental cars.com for full insurance cover which is what the staff said is the best way for us to be covered. Staff nice and easy to deal with, quick pick up and drop off process. Free upgrade from a 2 door small car to a 4WD which made the trip even more comfortable. Would definitely use again!
Fantastic Car, You Will Be Ripped Off On Wotif
The car was a brand new Toyota Corolla and it was brilliant for a Tassie holiday. However, using Wotif to rent it as part of a package was a big mistake. The true costs are not shown on Wotif during the booking process and there is pressure to buy. Their booking platform is totally not transparent. There is no option to buy excess reduction insurance on Wotif which other websites provide. You will be charged an exorbitant rental fee on Wotif for an Enterprise/Alamo vehicle and then also be sold an exorbitant insurance policy when you go to pic...k the car up, otherwise you don't get the car. You will get ripped off twice. The car hire company Enterprise or Alamo is the same and you can rent a car from them using another online company much more cheaply and buy cheaper insurance at the same time. In addition. part of the amount you pay with another company I identified is refundable and the process is also more transparent. It is a very bad idea idea to buy a flights + hotel package + car rental through Wotif. You will just be giving money away. It is clever how they do it of course and it is how they make their profits. Next time I will not use Wotif.
I have received very poor service from this branch. I was initally told I would receive my invoice via email after dropping the car off and my bond back within a week.
I had to call 3 times just to receive an email with invoice. I was told on the first call that I would be receving my full bond back. I waited a week and received nothing so called on the 13th and was told it would be in my account by the 16th. I still didn't receive the funds so called again on the 17th and was told it would be released and in my account that day. We are now on...
Perfect experience renting through Enterprise
Hired a ASX while in Tasmania for 10 days. Enterprise was great. Good clean car. Good customer service and easy return. They even let us park at their city depot while we visited Hobart for the day. Would recommend highly.
Dont bother hiring a child car seat , bring your own as they make you fit theirs anyway , waste of money
We hired a car seat for our two year old for the sole reason that after a flight we knew he would be tired and cranky and wanted to make things as quick and easy as possible . When we picked up the car they informed us we had to install the seat ourselves , so we ended up paying for a convenience they didnt actually deliver . We could have brought our own seat ( which airlines check for free ) and saved ourselves the extra fee . When I told the customer service this she simply replied that because we booked online via Vroom Vroom they were only...responsible for supplying the car ! I told her since they were supplying the car in fact they WERE responsible for customer service to which we were granted silence and no further assistance. Ended up paying for and fitting ourselves a car seat of inferior quality to our own all with a screaming toddler waiting ....exactly what we had planned ( any payed extra !) to avoid . Not happy. The car itself was fine .
Worst car hire company !!! Do not hire !!!
My hire car was NOT ready at the time of my arrival! I got there an hour late and they have given my car car to someone else.
I had already booked and payed for the car in advance, so my arrival time should not have mattered. In what world is the car to be given away to another party because "I didn't pick it up on time". Their terms and conditions are not clearly stated on the rental voucher.
Furthermore, tourists are the main users of rental cars. Most tourists DO NOT have access to phones while travelling (which was our case), and therefore we physically COULD NOT call them even if we wanted. It is clearly a money making scheme.
I now have spend more than $600 on my trip that should've costed me $200.
Rats In The Car!
I rented at late model BMW for a few days over the Christmas holidays. The car overheated and had to be returned on Christmas Eve, they gave us a lesser model as nothing else was available. A few months later they tried to charge me for the damage, approx $4K claiming wires were chewed by rats and that's why the car overheated! I consulted a BMW mechanic who said "while it's possible for rodents to damage a vehicle's wiring, it's impossible to determine exactly when (unless you catch them in the act) as this type of 'chewed' damage can be done ...weeks or months before the wire's connection actually breaks". We only had the car for a few days in a pretty nice suburb. We were suspicious about this claim and hired a pest control specialist to inspect the rental location and they reported it was an "absolute breeding ground for rodents, close to the lake, semi-industrial area, and un-kept growth directly surrounding the garage and lot where the cars are stored". This was a terrible experience, I urge extreme caution or go somewhere else.
- Verified customer
Really bad service
Never used this company again . This was the first time we booked car from Enterprise but definitely disappointed about them . We already received confirmation then they canceled ours in last minute while we booked all flight and accommodation . No solution no apology just call us to cancel our car . Very disappointed
Horrible rental company
I have booked a car on Thursday for Saturday and on Friday they have cancelled my booking because some unforeseen problems... crap.. they have cancelled it because I only booked 1 day and it is a holiday 3 day weekend and they have rebooked it to somebody else...
Linked to Alamo & rentacar. Com
Linked to Alamo and rent a car. com...untruthful with no customer service.... Happy to take your money... Then don't want to know... Will pass false information to cover their lack of integrity...KEEP AWAY FROM ALL OF THE ABOVE...
- Verified customer
We rented a car at Sydney Airport on a last minute decision on 14th August 2019 around 8am. Staff was friendly and helpful and all documentation was done swiftly. Same goes with the car handover at the carpark and return of the car the same day. Good work !
6 months still waiting for insurance excess refund!!
Terrible terrible terrible...more than 6 months and we still waiting for the refund of our insurance excess ~$650 even though we were not at fault and provided all required details of the party at fault.
Friendly advise NOT to hire from them please. We kept calling and nobody bothered to return calls.
Spoke to these staff members but no joy and they had no clue
Duty Managers [name removed] & [name removed] never called though staff kept telling us they will call back in just few minutes to resolve the issue, extremely rude...and unacceptable service. After almost six months, we were told to contact claims department. [name removed] at claims every time says we are trying to contact the party at fault through debt collectors and refuses to provide any details of the debt collector insurance company or proper actions taken.
I booked a car for a week online. I decided to go to Port Macquarie airport a day earlier to do paperwork etc to save time the following pick-up day. I waited for 15 minutes as he served another customer & he made eye contact & acknowledged me at times. After 15 mins he took the customer to her car & after another 15 mins of waiting at counter found out that he had gone home. I tried ringing his mobile, which is the Enterprise number, twice. He did not answer, and he has still not answer my calls to date. I subsequently cancelled my booking & went to Thrifty.
Scam car rental company- don't ever use
Booked 2 cars for 2 families of 5 people, at least 5 months out from our trip in July 2019 at Cairns, Qld. This is the peak period for this area and school holidays so we knew we had to book early to get cars for 10 people and get a good price. We booked enterprise rent a car through wotif. On the day of renting the car we knew we would be late due to a change in the ferry so I rang them and said that we would be late but still wanted the cars. The guy on the Cairns office desk said that would be fine. We arrived at the Cairns office 1 hour lat...e. There was a guy and woman on the desk. She said "you're late we've given your cars away". I said "I rang to say we'd be late but still wanted the cars, there's 10 of us and we booked this a long time ago and we need to get to Port Douglas today". She just said "sorry but you've been dropped off the system. There's nothing we can do. The computer has dropped you off. It's peak period and we don't have any cars and no-one else in Cairns does either. You could get a bus." Unbelievable! I have never struck such bad customer service and absolute no care or responsibility for people who are completely powerless on holiday. We stayed in the office for awhile fuming and wondering what to do so she took some sort of pity on us and started ringing around other places and buses but to no avail. Finally the guy on the desk, found a private bus shuttle which we had to hire to get to Port Douglas for almost the same price for the car hire for the whole holiday! While waiting for bus to come, another couple, came out of their office and said the same thing had happened to them and did we have room on our bus for them! Luckily we did. They had been an hour late from the airport and had already paid for the car but were told - "too late and you can't get your money back"! Luckily we ended up finding almost the last cars available to hire in Port Douglas from Avis. We had to pay a higher price and had to drop them back to Port and get another expensive private bus to Cairns Airport. So a lot of extra money paid, extreme stress and time lost. In short - Enterprise Rent a car in Cairns is a complete scam and terrible for Australian tourism - never ever use them.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.