Enterprise Rent a Car

The car was a brand new Toyota Corolla and it was brilliant for a Tassie holiday. However, using Wotif to rent it as part of a package was a big mistake. The true costs are not shown on Wotif during the booking process and there is pressure to buy. Their booking platform is totally not transparent. There is no option to buy excess reduction insurance on Wotif which other websites provide. You will be charged an exorbitant rental fee on Wotif for an Enterprise/Alamo vehicle and then also be sold an exorbitant insurance policy when you go to pic...Read more

I have received very poor service from this branch. I was initally told I would receive my invoice via email after dropping the car off and my bond back within a week.
I had to call 3 times just to receive an email with invoice. I was told on the first call that I would be receving my full bond back. I waited a week and received nothing so called on the 13th and was told it would be in my account by the 16th. I still didn't receive the funds so called again on the 17th and was told it would be released and in my account that day. We are now on...Read more

We hired a car seat for our two year old for the sole reason that after a flight we knew he would be tired and cranky and wanted to make things as quick and easy as possible . When we picked up the car they informed us we had to install the seat ourselves , so we ended up paying for a convenience they didnt actually deliver . We could have brought our own seat ( which airlines check for free ) and saved ourselves the extra fee . When I told the customer service this she simply replied that because we booked online via Vroom Vroom they were only...Read more

I rented at late model BMW for a few days over the Christmas holidays. The car overheated and had to be returned on Christmas Eve, they gave us a lesser model as nothing else was available. A few months later they tried to charge me for the damage, approx $4K claiming wires were chewed by rats and that's why the car overheated! I consulted a BMW mechanic who said "while it's possible for rodents to damage a vehicle's wiring, it's impossible to determine exactly when (unless you catch them in the act) as this type of 'chewed' damage can be done ...Read more

Terrible terrible terrible...more than 6 months and we still waiting for the refund of our insurance excess ~$650 even though we were not at fault and provided all required details of the party at fault.

Friendly advise NOT to hire from them please. We kept calling and nobody bothered to return calls.

Spoke to these staff members but no joy and they had no clue
[names removed]

Duty Managers [name removed] & [name removed] never called though staff kept telling us they will call back in just few minutes to resolve the issue, extremely rude...Read more

Booked 2 cars for 2 families of 5 people, at least 5 months out from our trip in July 2019 at Cairns, Qld. This is the peak period for this area and school holidays so we knew we had to book early to get cars for 10 people and get a good price. We booked enterprise rent a car through wotif. On the day of renting the car we knew we would be late due to a change in the ferry so I rang them and said that we would be late but still wanted the cars. The guy on the Cairns office desk said that would be fine. We arrived at the Cairns office 1 hour lat...Read more

We booked Enterprise Rent a Car through Wotif. We booked it 6 months ahead as we needed 2 cars for 2 families of 5 and it was July school holidays. We were to pick up the car from Cairns & drive to Cape Tribulation. We knew we were going to be at least an hour late and rang ahead to tell them we were still coming. We arrived 1 hour late and they had given away the cars - they said the computer did it, it dropped off the system! Even though we had rung ahead.
They didn't care that 10 people were stranded in Cairns with no accommodation and no t...Read more

We booked our enterprise rental
Via Expedia, and in the same booking, booked insurance on the vehicle. Upon arrival to pick up the car (at Dublin airport) the man serving us said Expedia only covers up to euro 35,000 and he wouldn’t let us take the car as it’s worth 40,000 until we agreed to pay for a whole new policy with enterprise. He said that Expedia is really dodgy and that a lot of people get caught out like this and he was doing us a favour by offering us this insurance (while also saying he legally couldn’t let us off the site without ...Read more

Rude female staff (local) at car collect in Melbourne Airport (which is miles away from the terminal itself because they don't staff the counter inside the terminal). 26 March 2019
The rude counter manager (a local man) when I returned my car at the same location on 26 March 2019.
There is an Indian(?) (male) supervisor here who was nice, though. He answered my call before I went to Melbourne, and kept the specific vehicle model (that is, not just any vehicle in the same class as rental vehicle companies usually do) I requested (well done!). ...Read more

I have waited for a while for a reply from the Lidcombe branch manager which hasn.t been forthcoming so here is my report.

Bond was handled very unprofessionally with the Manager taking an extra $200 on top of the $200 deposit without getting authorisation from me, as the drop off error was made by the company NOT by me.
To me taking the money out of my account without authorisation was equivalent to someone using my card without my permission if I lost it.
I feel this should be refunded to me as I do think the integrity of the company is in ...Read more