Enterprise Rent a Car

Enterprise car rental is the worst rental company in Australia. Not only do they cancel customers bookings without notice or consideration on how the customer will be affected but they treat and rip their staff off

There staff don’t get correct lunch breaks, they not get paid correct commissions, they don’t follow Australian laws as providing a safe and healthy working environment, they don’t follow water restrictions and I would have to say their owner Dan Mekler is only interested in lining his pocket with money and under paying his employees and mis treating them in the work place

I booked online with third party Enjoy car rental. Although my pickup/drop location was Cairns downtown, the guy at the airport counter gave changed it to pickup/drop from the airport itself. On top of that we got a bigger car on the same price as well. Just a note, the price the third party quoted didn't include GST, so we paid 15 dollars more than the original quote, but we didnt mind that as the service was great.

When booking direct on www.enterpriserentacar.com.au be aware that despite the website looking like it's Australian, your credit card will be chared a foreign transaction fee due to their account being based in the UK. This is an unwelcome surprice as nowhere on their website is this mentioned.

Initially hAppy with the car & insurance daily rate including unlimited Kim...but after returning the vehicle we were debited with “a time & distance fee”. Most expensive hire rate ever.
No explanation of fee.. just a money grab.
Never again

Pick up and drop off from Hobart airport. No hidden costs, payed extra through rental cars.com for full insurance cover which is what the staff said is the best way for us to be covered. Staff nice and easy to deal with, quick pick up and drop off process. Free upgrade from a 2 door small car to a 4WD which made the trip even more comfortable. Would definitely use again!

Hired a ASX while in Tasmania for 10 days. Enterprise was great. Good clean car. Good customer service and easy return. They even let us park at their city depot while we visited Hobart for the day. Would recommend highly.

My hire car was NOT ready at the time of my arrival! I got there an hour late and they have given my car car to someone else.
I had already booked and payed for the car in advance, so my arrival time should not have mattered. In what world is the car to be given away to another party because "I didn't pick it up on time". Their terms and conditions are not clearly stated on the rental voucher.

Furthermore, tourists are the main users of rental cars. Most tourists DO NOT have access to phones while travelling (which was our case), and therefore we physically COULD NOT call them even if we wanted. It is clearly a money making scheme.

I now have spend more than $600 on my trip that should've costed me $200.

Never used this company again . This was the first time we booked car from Enterprise but definitely disappointed about them . We already received confirmation then they canceled ours in last minute while we booked all flight and accommodation . No solution no apology just call us to cancel our car . Very disappointed

I have booked a car on Thursday for Saturday and on Friday they have cancelled my booking because some unforeseen problems... crap.. they have cancelled it because I only booked 1 day and it is a holiday 3 day weekend and they have rebooked it to somebody else...

unauthorised debit to my account. They refunded my bond, then decided to debit it back off me the same day. Been fighting with them to get it back. DO NOT USE ENTERPRISE they will stuff you around.

Linked to Alamo and rent a car. com...untruthful with no customer service.... Happy to take your money... Then don't want to know... Will pass false information to cover their lack of integrity...KEEP AWAY FROM ALL OF THE ABOVE...

We rented a car at Sydney Airport on a last minute decision on 14th August 2019 around 8am. Staff was friendly and helpful and all documentation was done swiftly. Same goes with the car handover at the carpark and return of the car the same day. Good work !

I booked a car for a week online. I decided to go to Port Macquarie airport a day earlier to do paperwork etc to save time the following pick-up day. I waited for 15 minutes as he served another customer & he made eye contact & acknowledged me at times. After 15 mins he took the customer to her car & after another 15 mins of waiting at counter found out that he had gone home. I tried ringing his mobile, which is the Enterprise number, twice. He did not answer, and he has still not answer my calls to date. I subsequently cancelled my booking & went to Thrifty.