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Enterprise Rent a Car

Enterprise Rent a Car

3.5 from 231 reviews

See the Best Car Hire in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
112
4 star
31
3 star
14
2 star
13
1 star
61

Hoa Ho

Hoa HoMetropolitan Adelaide, SA

  • 2 reviews
  • 4 likes
  • Verified customer

Really bad service

published

Never used this company again . This was the first time we booked car from Enterprise but definitely disappointed about them . We already received confirmation then they canceled ours in last minute while we booked all flight and accommodation . No solution no apology just call us to cancel our car . Very disappointed

Value for Money
Transparency
Customer Service
Booking Process
Vehicle TypeKia Carnival
See all answers

Eliska Nagy

Eliska NagySydney Surrounds, NSW

Horrible rental company

published

I have booked a car on Thursday for Saturday and on Friday they have cancelled my booking because some unforeseen problems... crap.. they have cancelled it because I only booked 1 day and it is a holiday 3 day weekend and they have rebooked it to somebody else...

Value for Money
Transparency
Customer Service
dan

danGreater Melbourne (Inner), VIC

Terrible!! Do not use these guys

published

unauthorised debit to my account. They refunded my bond, then decided to debit it back off me the same day. Been fighting with them to get it back. DO NOT USE ENTERPRISE they will stuff you around.

Never Again

Never AgainMid North Coast, NSW

  • 3 reviews

Linked to Alamo & rentacar. Com

published

Linked to Alamo and rent a car. com...untruthful with no customer service.... Happy to take your money... Then don't want to know... Will pass false information to cover their lack of integrity...KEEP AWAY FROM ALL OF THE ABOVE...

Transparency
Customer Service
Received Booked Vehicle No, I received a worse vehicle

  • Verified customer

Compliments

published

We rented a car at Sydney Airport on a last minute decision on 14th August 2019 around 8am. Staff was friendly and helpful and all documentation was done swiftly. Same goes with the car handover at the carpark and return of the car the same day. Good work !

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle Type8-seater
See all answers

6 months still waiting for insurance excess refund!!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Martin

MartinMid North Coast, NSW

port Macquarie manager Lee Scott is an idiot

published

I booked a car for a week online. I decided to go to Port Macquarie airport a day earlier to do paperwork etc to save time the following pick-up day. I waited for 15 minutes as he served another customer & he made eye contact & acknowledged me at times. After 15 mins he took the customer to her car & after another 15 mins of waiting at counter found out that he had gone home. I tried ringing his mobile, which is the Enterprise number, twice. He did not answer, and he has still not answer my calls to date. I subsequently cancelled my booking & went to Thrifty.

Value for Money
Transparency
Customer Service
Booking Process
See all answers

Lucy R

Lucy RSydney, NSW

Scam car rental company- don't ever use

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Kathryn S.

Kathryn S.Sydney, NSW

Warning- enterprise rent a car -worst car hire company ever- do not use- no car

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
See all answers
ben91

ben91South East Queensland, QLD

  • 2 reviews

You won’t get a Subaru

published

Customer service representative was very nice and explained that there was no chance I would be driving the Subaru Forester that was pictured and advertised in my booking as they just don’t have any. She did explain that it said “similar” and I’ll admit it does say that in the fine print. Stick with the big car companies, as a Holden capiteq is far from a Subaru. P.S. don’t use the rentalcars.com website. Lucky I didn’t go for the Toyota Prado assume it would be the Holden Capitec too.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Victorian1978

Victorian1978Nsw

  • 8 reviews
  • 1 like

An actual scam

published
Transparency
Customer Service
Booking Process
Vehicle TypeFord galaxy
Received Booked Vehicle Yes
See all answers

TrueReviews

TrueReviewsSouth East Queensland, QLD

  • 5 reviews
  • 4 likes
  • Verified customer

Rude people

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Pajero Sport
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Enterprise Rent a Car


jyb1624

jyb1624Sydney, NSW

  • Verified customer

This is good service and they are friendly and kindly.

published

It was good to rent a car at the right time. It was nice to have a clean car and the staff was kind. I intend to use it for the next time.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Enterprise Rent a Car

The reviewer stated that an incentive was offered for this review


Martin Williams

Martin WilliamsCentral Queensland, QLD

  • Verified customer

Would have given 5 stars except for one very important omission.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
See all answers
1 comment
Enterprise Rent a Car
Allison M.Enterprise Rent a Car

Review collected in partnership with Enterprise Rent a Car

  • Verified customer

excellent service

published

It was awesome that I met a wonderful customer service at the Sydney Aiport Enterprise Front desk customer service. He is very good. I absolutely give me 5 stars service.

Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Enterprise Rent a Car

The reviewer stated that an incentive was offered for this review

  • Verified customer

Are there no one working here anymore?

published
Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Enterprise Rent a Car
Allison M.Enterprise Rent a Car

Hi Paul, thanks for sharing your experience. We'd welcome the chance to review your rental if you can please email your reservation number or the name on your booking to feedback@ehiglobal.com.au. Regards, Allison.

Review collected in partnership with Enterprise Rent a Car


  • Verified customer

drop off fee excessive

published

The drop off fee was in very small fine print at bottom of contract, when I picked up the car, only then was I told of the $350 drop off.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Outlander
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Enterprise Rent a Car


  • Verified customer

Good car at competitive price

published

We hired 2 cars during our stay in Sydney. The first one was a bit slow getting started especially with the difficulties getting out of the secure garage and no one to get the barrier to work. The upgrade gave us rather a big car for our needs. But all in all we were very pleased with the value for money and car quality for our trip to the Hunter Valley. The second car was superb with an upgrade to a Subaru 4 x 4, which was a perfect bonus for our trip to Jervis Bay and the Blue mountains. Very good value and a newish car. Good to have a pick up point near Kings Cross and not at the airport. Many thanks. Hope to use you again if we revisit Sydney.

Value for Money
Customer Service
Vehicle TypeMitsubishi Outlander

Review collected in partnership with Enterprise Rent a Car


Tom F

Tom FSydney, NSW

  • 2 reviews

You get what you pay for

published

Car was unlean inside and out, dusty inside. Windows and paint work streaky after washing. I was issued a car in the catorgory below I ordered and attendant said that is what they do, they just see what stock they have when you pick up the car. The attendant then told me that she can not adjust price, even though cheaper catorgory. 'The system' would not allow her. However, I suppose they are affordable and so, you get what you pay for. I would not recommend if you are wanting a compfortable long term drive. It's ok for a day or two run around.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Fosseboy

FosseboyMandurah

  • 7 reviews
  • 2 likes
  • Verified customer

Good service.

published

Quick service for pre booked car. Nice upgrade.
Toured Tasmania and car was just right.
Signs on car return spaces need to be bigger as they are 3 companies in one small sign and difficult to see.
Nobody present or instructions as what to do - other companies had a rep at the return site.
But I like the auto cars you can get.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Enterprise Rent a Car


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Questions & Answers

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Fez manasked

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