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Enterprise Rent a Car

Enterprise Rent a Car

3.5 from 237 reviews

See the Best Car Hire Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(113)
(31)
(14)
(14)
(65)
  • Booking Process
    4.2 (172)
  • Received Booked Vehicle
    • Yes (88)
    • No, I received a better vehicle (64)
    • No, I received a worse vehicle (17)
  • Vehicle Condition
    4.3 (170)
  • Incentivised Review Yes (2%) · No (98%)
  • Transparency
    1.6 (19)
  • Customer Service
    3.9 (179)
  • Value for Money
    4.0 (179)

Fed Up

Fed UpSydney, NSW

  • 2 reviews

Fantastic Car, You Will Be Ripped Off On Wotif

published
Value for Money
Transparency
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

Liars. Unhelpful.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Darrin

DarrinSouth East Queensland, QLD

Perfect experience renting through Enterprise

published

Hired a ASX while in Tasmania for 10 days. Enterprise was great. Good clean car. Good customer service and easy return. They even let us park at their city depot while we visited Hobart for the day. Would recommend highly.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
Anne C

Anne C

  • 3 reviews

Dont bother hiring a child car seat , bring your own as they make you fit theirs anyway , waste of money

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHolden Equinox EQ
Received Booked Vehicle No, I received a better vehicle
See all answers

Steve

SteveSouth East Queensland, QLD

Worst car hire company !!! Do not hire !!!

published

My hire car was NOT ready at the time of my arrival! I got there an hour late and they have given my car car to someone else.
I had already booked and payed for the car in advance, so my arrival time should not have mattered. In what world is the car to be given away to another party because "I didn't pick it up on time". Their terms and conditions are not clearly stated on the rental voucher.

Furthermore, tourists are the main users of rental cars. Most tourists DO NOT have access to phones while travelling (which was our case), and therefore we physically COULD NOT call them even if we wanted. It is clearly a money making scheme.

I now have spend more than $600 on my trip that should've costed me $200.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeVolkswagen Golf
Received Booked Vehicle No, I received a worse vehicle
See all answers

Rats In The Car!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeBMW 5 Series
Received Booked Vehicle Yes
See all answers

Hoa Ho

Hoa HoMetropolitan Adelaide, SA

  • 2 reviews
  • 4 likes
  • Verified customer

Really bad service

published

Never used this company again . This was the first time we booked car from Enterprise but definitely disappointed about them . We already received confirmation then they canceled ours in last minute while we booked all flight and accommodation . No solution no apology just call us to cancel our car . Very disappointed

Value for Money
Transparency
Customer Service
Booking Process
Vehicle TypeKia Carnival
See all answers

Eliska Nagy

Eliska NagySydney Surrounds, NSW

Horrible rental company

published

I have booked a car on Thursday for Saturday and on Friday they have cancelled my booking because some unforeseen problems... crap.. they have cancelled it because I only booked 1 day and it is a holiday 3 day weekend and they have rebooked it to somebody else...

Value for Money
Transparency
Customer Service
dan

danGreater Melbourne (Inner), VIC

Terrible!! Do not use these guys

published

unauthorised debit to my account. They refunded my bond, then decided to debit it back off me the same day. Been fighting with them to get it back. DO NOT USE ENTERPRISE they will stuff you around.

Never Again

Never AgainMid North Coast, NSW

  • 4 reviews

Linked to Alamo & rentacar. Com

published

Linked to Alamo and rent a car. com...untruthful with no customer service.... Happy to take your money... Then don't want to know... Will pass false information to cover their lack of integrity...KEEP AWAY FROM ALL OF THE ABOVE...

Transparency
Customer Service
Received Booked Vehicle No, I received a worse vehicle

  • Verified customer

Compliments

published

We rented a car at Sydney Airport on a last minute decision on 14th August 2019 around 8am. Staff was friendly and helpful and all documentation was done swiftly. Same goes with the car handover at the carpark and return of the car the same day. Good work !

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle Type8-seater
See all answers

6 months still waiting for insurance excess refund!!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Martin

MartinMid North Coast, NSW

Terrible

published

I booked a car for a week online. I decided to go to Port Macquarie airport a day earlier to do paperwork etc to save time the following pick-up day. I waited for 15 minutes as he served another customer & he made eye contact & acknowledged me at times. After 15 mins he took the customer to her car & after another 15 mins of waiting at counter found out that he had gone home. I tried ringing his mobile, which is the Enterprise number, twice. He did not answer, and he has still not answer my calls to date. I subsequently cancelled my booking & went to Thrifty.

Value for Money
Transparency
Customer Service
Booking Process
See all answers

Lucy R

Lucy RSydney, NSW

Scam car rental company- don't ever use

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Kathryn S.

Kathryn S.Sydney, NSW

Warning- enterprise rent a car -worst car hire company ever- do not use- no car

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
See all answers
ben91

ben91South East Queensland, QLD

  • 2 reviews

You won’t get a Subaru

published

Customer service representative was very nice and explained that there was no chance I would be driving the Subaru Forester that was pictured and advertised in my booking as they just don’t have any. She did explain that it said “similar” and I’ll admit it does say that in the fine print. Stick with the big car companies, as a Holden capiteq is far from a Subaru. P.S. don’t use the rentalcars.com website. Lucky I didn’t go for the Toyota Prado assume it would be the Holden Capitec too.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Victorian1978

Victorian1978Nsw

  • 9 reviews

An actual scam

published
Transparency
Customer Service
Booking Process
Vehicle TypeFord galaxy
Received Booked Vehicle Yes
See all answers

TrueReviews

TrueReviewsSouth East Queensland, QLD

  • 5 reviews
  • 4 likes
  • Verified customer

Rude people

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Pajero Sport
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Enterprise Rent a Car


jyb1624

jyb1624Sydney, NSW

  • Verified customer

This is good service and they are friendly and kindly.

published

It was good to rent a car at the right time. It was nice to have a clean car and the staff was kind. I intend to use it for the next time.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Enterprise Rent a Car

The reviewer stated that an incentive was offered for this review


Martin Williams

Martin WilliamsCentral Queensland, QLD

  • Verified customer

Would have given 5 stars except for one very important omission.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
See all answers
1 comment
Enterprise Rent a Car
Allison M.Enterprise Rent a Car

Review collected in partnership with Enterprise Rent a Car


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Questions & Answers

Fez man

Fez manasked

Do you ever answer any of the phone numbers you have? Sydney or 1300 number

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