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Enterprise Rent a Car

Enterprise Rent a Car

3.3 from 262 reviews · View Statistics
See the Best Car Rental Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Nick E.
Nick E.South East Queensland, QLD

Unable to provide service and refused to provide a refund.

published
Value for Money
1/5
Transparency
1/5
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Michael
Michael
  • 2 reviews
  • 3 likes

Canberra airport staff excellent

published

Staff were unfailingly courteous. It was no problem to extend the hire at short notice. Car was perfectly adequate and well priced. No fuss drop off. Can’t really fault them. Will use these guys again.

Value for Money
5/5
Incentivised Review No
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Yvonne
YvonneGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Perth Office

published

I was having great difficulties with timing to pick up our rental car due to airline timetable changes and delayed flight. Mona at Perth domestic airport phoned me when we landed one hour late and after closing time but she waited for us ensuring we got our rental vehicle. Excellent customer service. Thank you Mona.

Value for Money
5/5
Transparency
5/5
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Shane
Shane
  • 2 reviews

Absolutely disgraceful

published

Booked car online and got treated like a criminal when I got there to pick it up. Called customer service for help, no help at all. Called manager, no help at all. Had to stay in a hotel for the night and missed the engagement party I was driving to.

Transparency
1/5
Customer Service
1/5
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Racist customer rep Soni

published

Booking was a breeze, and the car was in good condition internally. Vehicle was expected and process was smooth.

However, Soni who works at the Melbourne airport branch has a very condescending tone that differs between the ethnicity of people she speaks to. “This is just the way I am” is not a tolerable excuse for this behavior. In this day and age it is unacceptable to have a representative of Australia behave this way towards anybody. We will book with them again despite this thanks to their convenience but Enterprise should ensure they train their people correctly.

Value for Money
4/5
Transparency
4/5
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Deren
DerenSydney, NSW

Do not use these guys! Absolutely terrible!

published

A bunch of unprofessionals, worse experience and not to mention loss of time and dollars! Went to Hertz in the end and they definitely saved our holiday! Do not use!

Value for Money
1/5
Transparency
1/5
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Alfy
AlfyGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great service

published

Great service at Enterprise for Alamo booking.
Was hard to find them but eventually found them. Initially the service was good and car okay. I was told 200 aud will be deposit for the car. I am waiting for 4 weeks now and there’s no deposit yet. I was charged 8 dollars and I am unable to contact them. I returned the car in good condition as confirmed when I returned the car.
Oops sorry i just misread the whole situation.
apology for wrong review. It was pending before and has been away from my bank account.

Value for Money
5/5
Transparency
4/5
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Avi A.
Avi A.Hobart, TAS

Worst experience ever

published

1. Hidden Charges - the bank recorded an international transaction fee.
2. The opening and closing hours on the website are wrong. I was asked to pick up the vehicle early because they close earlier than stated on the website.
3. The desk at the airport was unattended. The phone call wasn’t answered, left stranded at the airport.
4. The company charged $150 for cancellation, even though they didn’t show up.

Value for Money
1/5
Transparency
1/5
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D Taranto
D TarantoSydney, NSW
  • 4 reviews
  • 4 likes

Refused to supply a vehicle

published

Stay away from this company! Booked a car to pick up at Melbourne Airport. They refused to give us the car because we only had our digital licences with us. And refused to give us a refund and we had to speak to someone overseas to establish this. We immediately went to Avis and Budget and they had no problem in giving us a car. Digital licences are valid licences and really they have no right to refuse them.

Value for Money
1/5
Transparency
1/5
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Mick H
Mick HCentral, SA

Enterprise Car Rental Darwin City

published

Hired a small car through Vroom website with Enterprise in Darwin City,car was in perfect condition,ready to pickup and service was excellent and easy.Invoice emailed immediately with no hidden charges.

Value for Money
5/5
Transparency
5/5
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Brett V.
Brett V.Sydney, NSW

Use a real car hire company in Australia

published

They have no staff to check in car returns or desk of Perth airport. After return, are rental car was hit in the return bay and they charged us $770.

Incentivised Review No
Received Booked Vehicle No, I received a worse vehicle
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NICO
NICO
  • 3 reviews
  • 2 likes

Appalling company terrible service filthy car

published
Value for Money
1/5
Transparency
1/5
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Chris
ChrisSydney, NSW
  • 5 reviews
  • 4 likes

Unimpressed at being charged more than agreed

published

The car was average but got us to our destination. When we returned the car we forgot to fill up the petrol but were offered an option to pay what we heard was $35 which we agreed upon only to find when we left we were charged $50. I have also just recieved an invoice for tolls with no proof of the tolls used. Not impressed with communication and won't rent from enterprise agan

Value for Money
1/5
Transparency
1/5
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Horrible experience. Nickel and dime you for everything. Appalling customer service.

published

Credit card was charged for an extra day ($140) for being slightly late, but within policy published online. Staff were rude and argumentative, no idea about customer service. I was promised a call from the "manager" for days which never came. Worst hire car experience in my life. No conception that you are the customer. All they want to do is nickel and dime for everything. Stay away from this company.

Value for Money
1/5
Transparency
1/5
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NJF
NJFSydney, NSW
  • 2 reviews
  • 4 likes

Rip off.Mohammed SydneyDomestic a poor reflection on enterprise. No customer relation skills.

published

Customer service. Poor. Feel no goodwill towards Enterprise& will not be returning will advise all my contacts.
Vehicle not the same and fuel not full on collection yet I returned full

Value for Money
1/5
Transparency
1/5
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Questions & Answers

Deb B
Deb Basked

Could I please have the phone number of your Cairns Downtown Office as I cant find any contact numbers.

Thanks

No answers
bocubo.com
bocubo.comasked

Tell me a good car rental website?

No answers
Fez man
Fez manasked

Do you ever answer any of the phone numbers you have? Sydney or 1300 number

No answers

Get an answer from our members and Enterprise Rent a Car representatives

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