Enterprise Rent a Car

My holiday in November 2025. From the moment I contacted Enterprise Birkenhead they were absolutely brilliant with me. The staff were positive and helpful. It was really lovely to deal with the people I dealt with and I have forgotten their names. They were patient, happy to answer all of my enquiries, pleased in helping me find the vehicle that… Read more

would be most suitable and comfortable for where I would be travelling to (I hired 2 different vehicles within my four week stay in England) I could not of asked for better service with hiring two separate vehicles for when I needed them. The cars were extremely comfortable and clean. I told them that I will definitely be back BIRKENHEAD :)

I would like to commend Enterprise Rent-A-Car for their professionalism and integrity in resolving a payment issue that was not directly caused by them. There was a serious payment discrepancy with my booking through Airport Rental, where I was required to pay again at collection despite a deposit already being charged. Unfortunately, Airport… Read more

Rental did not provide timely support or resolution.

I reached out to Enterprise Rent-A-Car directly for assistance. Their customer service team was understanding, and proactive in investigating the matter. Most importantly, they took ownership of the situation and arranged for the refund to be sent to me.

Although the issue did not originate from Enterprise, they stepped up to resolve it efficiently and professionally. I truly appreciate their accountability and customer-focused approach. Thank you to the Enterprise team for making things right.

The day after I returned my car, $122 came missing out of my account. $82 of this was for the extra kilometres I did, which I have no issue with. The other $40 they have told me is some sort of 32% airport tax, which I've never heard of as a company. Basically, what they are saying is that because I did extra kilometres, I'm then charged $30 in tax. That is a disgraceful lie. Show details

I booked a vehicle through Enterprise Brisbane Airport to visit my gravely ill mother in the hospital. What followed was a systemic failure of service and a complete lack of basic human decency. Despite arriving on a domestic flight, my… Read more

confirmation directed me to the International Terminal. Upon arrival, the desk was unmanned due to "staff shortages." Signage directed us back to the Domestic Terminal. After shuttling back with my wife and young child, we discovered the Domestic office was already closed. No email, no SMS, and no alternative arrangements were made. Stranded at midnight, we were forced to take a taxi to our accommodation.

Post-Incident Conduct: It has been over two weeks of radio silence. Customer service lines ring out indefinitely. When I finally tracked down the Brisbane Airport Manager, her response was appalling. She attempted to deflect all liability to Booking.com and, move over, had the audacity to blame me for the taxi costs, suggesting I should have used public transport at midnight with a child.

To be absolutely clear, Enterprise have taken our money and we received no vehicle at all, no customer service, additional out of pocket expenses, No attempt from management, or anyone to rectify the situation, no explanation or any communication of any type. Enterprise has absolutely no care factor when it comes to its customers. Save your self the headaches and do not use this company.

Legal Reality: Enterprise needs a refresher on the Australian Consumer Law (ACL). Under Statutory Consumer Guarantees, services must be provided with due care and skill and be fit for purpose. Deflecting responsibility to a booking agent does not absolve the service provider of their legal obligations.

Because Enterprise refuses to resolve this civilly, I am escalating this matter to the Queensland Civil and Administrative Tribunal (QCAT), the Office of Fair Trading, and the ACCC regarding:

Failure to provide services with due care and skill.

Misleading conduct and false representation.

Failure to provide a service within a reasonable time.

To other consumers: Do not accept "company policy" as an excuse for being stranded. Your rights under the ACL override their internal terms. If you are treated this way, lodge a claim with QCAT immediately. Enterprise Brisbane Airport has shown they lack the competence and integrity to manage basic travel requirements.

Picked up car at Brisbane Airport for 10 days, was great car, but upon returning the young gentleman , suspiciously wentxstraightvti the windscreen like 2 seconds and pointed out a tiny chip in windscreen, like he knew where it was? Said they will… Read more

be holding $2000 on my card wth, I said can we go look at photos before i rented, he said there's no one at office, suspicious? I should of took photos but I did look and it was so small like 10mm, anyway thought it would be ok, don't need a full screen, adterc1 week they emailed me saying they had to replace whole windscreen, I asked for before and after photos, they sent dated photos 1 was what looked like new screen , but like 10ft from car, and with sun glare on it, other had 2 circled marks, but not in same area as pointed out when I returned, feels like an easy scam , cos if they use damaged screen and you don't take proof photo , they could do that time and time again, no open office, looks like different photos with glare??? I will never ever use Enterprise or alamo ever again, i used them for over 10 years, beware people take photos everytime , I used too but got caught out this time, seems the young gentleman went straight to chip ???

Michael Lynch

We recently hired a car from Enterprise Paisley. We questioned the state of one of the tyres as it was clearly much older and worn than the others. They checked the tread depth and said that it complied. On returning the car I was told there is a… Read more

cut in the tyre. There is a small nick. Old tyres nick easier than good tyres. To add insult to injury they took my entire £300 to pay for a tyre that online shows at £85. Add fitting and balancing and you don't get to £300. I consider this to be price gouging. Buyer beware! Enterprise do not play fair.

Rented two cars with these people in the UK, via Expedia (I was in NZ). First car picked up in Bristol airport - and developed a slow puncture after four days. I nursed it back to the drop-off (in Edinburgh), told them all about it, got the "that's great, thanks - you'll have nothing to pay"... and then got chased by their recovery people for… Read more

some NZ$300 for a puncture repair. Not sure how many people they've caught with this one.

Still waiting to get the money back from Expedia's insurance - but that's another post.

An enterprise staffer in Salisbury took us (and luggage) to the station after drop-off, or else this would be a one-star review.

I would give zero ! Most horrible experience!!. they took my money and cancelled my car without notifying me . I made the booking through Expedia to pick up a car in Madrid . When I arrived at the pick up location, I was told that the car was cancelled as I was not present within 2 hours of pick up time. As a matter of fact , I was present there… Read more

- with my family and bags …waiting in a long queue…. Which was being served by a single person .

No courtesy whatsoever, they just took my money and gave the car to someone else.

I would never ever book a car with them .

I rented from Enterprise for the fifth time at Sydney Airport and haven't had anything but a 5 Star experience from Pick Up to Return. The friendliest people the cleanest cars and the widest choice of all the Rental companies here, in my opinion. I highly recommend Enterprise. Show details

Dirty cars, dirty windscreens, extra charges. We asked for an SUV for Spain so we could easily navigate the streets. We were given a nine-seater VW Caravelle. "Don't worry," they told us. "It's brand-new." No, it wasn't. 6,ooo kms on the clock, with… Read more

a broken wing mirror, and a filthy windscreen making it undriveable. Reluctantly, they cleaned the windscreen. Then we found leftover food and drink containers inside this garbage truck. We couldn't use it in Spain because of the narrow streets so parked it and used taxis. When we took it back, we were told it was perfect. So perfect, they charged us another 200 Euros, which we are still fighting to get back. As other reviewers note, a thoroughly untrustworthy car hire company.

absolutely disgusting customer service and fraudulent transactions from our credit card. We rented a vehicle from the London St Pancras depot called ALAMO and when we arrived they supplied us with a FULL battery vehicle even though our reservation was for a fuel vehicle. They could not swap over and we had no choice but to accept. We had 5… Read more

days driving to Cornwall and had so many issues with the battery charging stations and vehicle. When we came back i called hours before advising them with the issues we were having trying to find charging stations. They guaranteed that we would not be charged for being 30 minutes late. They lied!!!!! They then took another full day hire from our credit card without our authority. I have sent several emails, called them from Australia and etc, and no communication to sort this out.

this was my last email to them a week ago.

I hope this message finds you well. It has now been 5 weeks since our last correspondence regarding the refund of £93.86, and we have yet to receive the refund. Can you please respond within the next 48 hours? If we do not receive a reply or the refund within this time frame, we will be forced to contact our bank and post on social media about the unsatisfactory service we have experienced.

WE ARER NOW PUTTING A CLAIM WITH OUR BANK THAT THIS IS A FRAUDENT TRANSACTION AND WE WILL GET OUR MONEY BACK THIS WAY.

PLEASE BEWARE OF THIS COMPANY.

Booked a vehicle online at 9:00am for a 1:00pm pick up, and received a detailed confirmation email with my reservation number. Then received a 2nd email with a quick checkout, pre-pay option which I didn't need. Arrived at the location at checkout time to be told that they had no vehicles available. Got told that the system often overbooks, and… Read more

they regularly have to turn people away. What kind of business model is that? I've wasted hours and could've gone elsewhere. This was a 3-day hire and now we're stuck. Avoid Enterprise / Redspot, their confirmation means nothing. Service is rubbish.

Avoid Enterprise Lyon at All Costs – Dishonest and Untrustworthy I prepaid for a car for 24 hours and returned it well before the required 11am deadline. The branch was in chaos when I arrived, and after waiting around 20 minutes, one of the staff told me to simply leave the car and keys and that he would sort it out with his colleague once… Read more

things quietened down. I even mentioned the faulty brakes, which he claimed he’d immediately have checked by a mechanic. I trusted the process and left in good faith, grabbing lunch before catching my 1pm train to Paris.

To my shock, I later discovered that Enterprise fraudulently charged me for an extra day, claiming I didn’t return the vehicle until 6pm—a time when I was already hours away in Paris. Despite providing proof, including train tickets and even suggesting they check their own CCTV footage (which would confirm I returned the car before 11am), Enterprise still refuses to issue a refund. Worse still, they initially acknowledged the mistake and said they would process the refund—only to backflip and keep the charge.

This is not just incompetence—it’s dishonest. Enterprise Lyon clearly punishes customers for their own flawed internal processes and lack of accountability.

Do yourself a favour: avoid this branch and this company entirely. There are plenty of other rental agencies in the exact same location, many of which are far more reliable and customer-focused—and easier to access.

Enterprise has proven itself to be untrustworthy, unprofessional, and unethical.

I tried for one month to rent a one way rental without success and when I rented a return rental there was a 200.00 difference between two different Enterprise location

The car was in excellent condition (it was a slightly larger vehicle that the one I reserved). The check-in guy explained everything very clearly and was friendly and helpful. Show details

I hired a vehicle from Peterborough, UK for a week in August 2025 and upon pickup paid an additional deposit of 200 pounds, though upon returning the vehicle to Heathrow Airport received a refund of only 153.93 pounds. The returns inspector informed me everything was good. Why did I not receive back the full 200 pounds? In addition to that she… Read more

told me I would be refunded 30 pounds for the excess fuel in the tank, though I received the equivalent of only 5 pounds. I have emailed customer service numerous times with no response. Avoid this money-grubbing scam company.

Extremely Disappointing & Unethical Experience – Avoid Enterprise UK As frequent travellers from Australia to the UK and Europe, we’ve had many positive car hire experiences – but sadly, not with Enterprise at Welwyn Garden City. We rented a car online in June 2025, paid £220.96 upfront, and were advised a further £195.97 would be held on our… Read more

credit card as a temporary deposit. After returning the car in perfect condition on 21 June, we were shocked to find our card had been charged a total of £416.83, not refunding the holding amount as promised.

After returning to Sydney, we called Enterprise on 27 June, 04 July, 09 July, 10 July & 11 July. Staff initially told us the charge had been reversed – it hadn’t. Then we were told we’d been charged for “excess protection,” something we never agreed to, as we already had full cover via Amex and our travel insurance.

Despite assurances from both the manager and the staff member who checked us in that they’d “get back to us,” no one ever did. We’ve now called and emailed multiple times – all ignored. They’ve even stopped answering our calls, likely because they recognise the Australian number.

This is completely unacceptable. Enterprise added charges we didn’t authorise, misled us, and then ghosted us when we tried to resolve it. We expected far better from a global company. Travellers beware: once they’ve got your money, they may stop answering altogether.

After posting our first review in the company’s website we then went through the complaints procedure by emailing care@enterprise which is supposedly their complaint department.

They too were not interested & we got absolutely nowhere. Their response was that they would get the WGC branch to contact me but we had already been down that track to no avail. This company is so unprofessional & dishonest. Avoid them!!

Arrived at Heathrow branch Had prepaid and therefore reserved car. Upon arrival I was told we will see what is available? The branch was unable to provide me and my 4 passengers the vehicle which had been reserved or provide one which was in its… Read more

class In form of compensation I was told I would receive a £10 a day discount for the duration of our 15 day hire agreement This I was informed would be funded to my credit card. Guess what did not happen and have sent numerous emails to the branch and Enterprise so called customer service with no responses to any emails following up on my compensation's discount. They simply ignore you and their trading standards are surely in breach of fair trading by failing to provide the consumer with the agreed product My experience is choosing another hire car company who hopefully do not con customers .

Enterprise Car Rental Surfers Paradise Australia. Beware! Stay away. They will scam you at any opportunity. Enterprise charged my credit card $1512 without my authorisation for a missing shelf in the boot! There was no shelf in the boot during the entire rental agreement. My phone calls were not answered and later they claimed there was phone… Read more

line problem. The following day I received several emails for me to complete the claim form with threats of what could happened if I don’t. Each email quoted different charges and different to the unauthorised card charge! These scammers should be reported!

Stay clear from this company… nothing but a headache. Staff are condescending not helpful and take no responsibility to the incorrect information staff give…

As a occasionsl user of Enterprise for many years i had grown to trust them as a fair and reasonable company. But my latest experience has shocked me and changed my opinion. I hired a van for 24 hours from Southampton and returned it in Brighton to move house. When I picked up the van unfortunately I trusted the person handing it over and didn’t… Read more

carefully check everything. On handing back I was faced with a load of items that I had allegedly done in 24 hours including taking the spare wheel and inflation kit and numerous small dents and scrapes. I know that I had no incidents during the rental. This led to an invoice for £2000 of damage, 'conveniently' the total that I could be liable for. Luckily I had insurance to cover this but still I am disgusted by their actions. So beware of this Enterprise scam especially if you hire in Southampton. Also, I wrote with my concerns to the CEO but as you might expect there has been no response. AVOID

I have just returned from an amazing holiday to Ireland. We hired a car from Enterprise car rental. I would like to recommend this company because the whole process exceeded my expectations. No hidden costs or drama. The Dublin pick up was within walking distance of the city. They offered to reimburse me if I wanted to use an Uber to get there.… Read more

Ash and the team were super. Upgraded me to an Audi (a dream to drive - even tells you when to change gears. Remember to press down on the gear stick to find reverse). Forget including the toll option. It didn't work, so was reimbursed. Only a few tolls that were easily paid with the card tap. Driving across the border to Northern Ireland was not a problem. Tip - make sure you choose accommodation with secure on site parking in Northern Ireland. Abbey at the drop off at Dublin airport was great. They only worry about dents golf ball size. No worries at all. They care about customer service. Quick shuttle to terminal 1 to catch the flight home. Didn't get the excess protection insurance because it is included in the free credit card travel insurance. Just need to use the card. No nightmare experiences or hard sell with Enterprise. We will be using them again on our next trip. Just be careful when you organise the UK ETA to only use the official site with the GOV email. I fell for a look alike site that overcharged.

We had booked a car at Athens airport via another company which was sooo bad. Returned to the airport and walked up to Enterprise, they gave us a price, car was ready and waiting and we were on our way within 30 minutes. Car was perfect - hybrid, small and clean. Show details

I recently hired a car from Enterprise Rent A Car at Melbourne Airport and right from the beginning, they were fantastic to deal with. They didn’t charge a ridiculous amount for a rental and didn’t have hidden and confusing jargon in their contracts, unlike the other rental companies had. They made the entire process easy, right up to the return… Read more

of the vehicle, with someone there for you upon return of the car. I couldn’t recommend this company highly enough. Thank you, for such an excellent experience.

I returned the car without damage and was told they'd let me know once they inspected it whether they saw any damage. They did not contact me and charged my credit card for damages. Tried to call multiple times but they don't answer. Show details

Would Not Recommend Enterprise. Rented a car from Launceston airport, Tasmania to drive to Devonport and back. All seemed fine and then received an email stating that I had a stone chip in the windscreen. Positive I didn’t do it but paid the bill of over $1700. Thought I’d be refunded by RentalCover.com but they proved to be even less honest.… Read more

Apparently because my husband booked the insurance they wouldn’t honour the claim as I drove the car. Go figure! Don’t go with either of these outfits and take lots of up close photos of your car!