Entique Systems

FRAUD AND SCAMMER – I wish i saw this review before i bought a new laptops from this guy but i received a refurbished laptops , all i need to do is copy and past what others are saying , now i have a problem and i can't fix it because Hp told me that i don't have warranty because the computer is not new it's refurbished i contact the seller asking a refund he said… Read more

he will contact me but never did and he doesn't want to refund me the money i will not let him get away with that.

FRAUD AND SCAMMER..selling old laptops as a brand new. He also have a store on eBay as entique systems where he sell old refurbished laptops as a brand new. He is a fraud stay away as he will not take returns and tell you return never received at his end and will not refund you money Whoever has been victims of him please contact tribunal or Australia consumer affairs in your state and report him I have already report him stay safe and stay away from this fraud.

Xps 13 laptop – Laptop listed as new with warranty, ended up being refurbished and with no warranty. Seller Refused refund, refused to pay for Australian warranty, not really cooperative. They lied in ebay messages about origin and condition, that dragged the conversation over 30 days ( ebay limit ) Ebay helps only within first 30 days to solve issues with items "not as described" The guy/lady is a joke.  Show details

Liar and Scammer - Stay away – I purchased a $2900 laptop from them on eBay. I then realised I had ordered wrong device so on the day I received the laptop I sent it back using eBay returns - sealed and unopened as it was sent by the seller. The seller on receiving the item lied to eBay that the item was opened and used and hence deducted $580 dollars for restocking. I then… Read more

provided ebay with photos of item and sealed box (with the auspost yellow packagint tape used by seller still intact). I also sent the seller email challanging to prove that item was opened - they replied saying ""There are costs for you changing your mind"- which proved that he lied to eBau and was just disappointed at the item being returned even though its eBay policy and also my right under Australian consumer law.

eBay then ruled in my favor and refunded me the full money but sadly removed my ebay feedback on him which is a shame he is being protected by eBay even though they fully know he is a cheater and a fraud.

I would stay away from such businesses and this kind of seller does not deserve to have a successful business.

Scammer! – This 'person' sells refurbished devices and sells as brand new. When contacted with proof of this (checked Laptop serial Number via Manufacturer Website) they say this is not true and unit is new. Was then offered an extended warranty (which the manufacturer would not offer on refurbished goods). Asked for discount and will keep Laptop, was told… Read more

no and send back. Sent back using eBay returns system, they then claim it wasn't received.

I contacted the courier and obtained proof of delivery and the time, (they said address not attended as it's an office, however it is their home). eBay wouldn't give a refund as no signature was collected.

Found that no courier is collecting signatures due to COVID-19, called courier back and got this in writing, sent to eBay and then got full refund.

I then posted negative feedback for the seller, this was ~2 weeks ago...still not showing.

Good job eBay, supporting this scammer, I have provided proof of his 'business model' and still eBay does nothing, not only that negative feedback doesn't show and found this on their eBay profile 'op Rated seller: One of eBay's most reputable sellers. Consistently delivers outstanding customer service.'.

Absolutely amazing.

FRAUD SCAMMER – FRAUD AND SCAMMER..selling old laptops as a brand new. He also have a store on eBay as entique systems where he sell old refurbished laptops as a brand new. He is a fraud stay away as he will not take returns and tell you return never received at his end and will not refund you money Whoever has been victims of him please contact tribunal or… Read more

Australia consumer affairs in your state and report him I have already report him stay safe and stay away from this fraud.

SHIFTY, SHIFTY, SHIFTY – A relative purchased a "brand new" HP laptop on my behalf on eBay from Entique, after contacting HP to investigate a sound problem I find out it's a refurbished unit. Stefan told me to lie about purchase date to get around warranty issues. When confronted he refers you to his terms & conditions. EBay confirmed laptop was listed as new but referred… Read more

me to PayPal - they can't help because purchase was over 180 days ago, my next stop is fair trading. Buyer definitely beware!!

Fraudulent scam – Fraudulent conduct, wish I checked this page before buying from them. Bought brand new HP laptop for $2000, turned out to be refurbished and faulty. I have raised a dispute through the fair trading ombudsman. I encourage all their victims to do so. I saw on google reviews other victims took them to court as well. Show details

Deceptive - selling overseas models without full disclosure – Bought a laptop from entique_australia via their ebay listing. I asked them multiple questions about the product to which they ignored most of the questions. The listing stated they would provide a tax invoice which never arrived with the item. The item turned out to be an overseas model which was not disclosed anywhere in the item description. I… Read more

have had problems with the item straight out of the box and have had to contact the manufacturer several times. The screen has had to be replaced and the Touchpad will likely need replacing also. Item was advertised as brand new - i doubt it. Do yourself a favour - do not buy anything from this company. You will save yourself a lot of time and money I only wish i had reviewed all the poor feedback on entique_australia here on google reviews prior to my purchase.

Sells is lying scammer – Bought a “brand new” Lenovo laptop on eBay from Enrique Systems. When it arrived it was rattling around in the box, with no original packaging or documentation. When challenged the seller claimed that it was new and packaging and documents were a thing of he past. After about ten back and forth emails he finally relented and refunded my money. I… Read more

have since bought a new one and yes they do have fancy packaging and documentation, so the seller is a liar. Don’t buy from this guy, he is a scammer. If you are still tempted, use PayPal, you may get lucky and get a new computer but if not, you have a way of getting your money back.

Selling refurbished products as new! Fraudulent sales on EBay! – I bought a brand new Lenovo Yoga 730 on Entique Systems EBay online store in May 2019. I asked how to action Lenovo warranty they said I just needed to send them the receipt. I trusted his word and didn't proceed at the time. 10 month later (April 2020) the laptop stopped working properly and when I tried to action the warranty I discovered the… Read more

laptop was broken from factory without warranty for life. Lenovo had sold the laptop in 2018 in the U.S. (I am in Australia) and there is not even a possibility of upgrading the warranty.

EBay has also advised the don't cover customer after 180 day of purchase, so now I find myself ripe off $1885 with no where to go to!

I will definitely try go forward ACCC Australian Competition and Consumer Commission so they stop scamming other customers! But I am pretty hopeless to see my money back.

Hell of a liar! – Purchased a brand new laptop from Entique systems. He charged me for overnight express delivery when he wrote that delivery is free. Package arrived in old HP box. Old labels removed to deceive me. Laptop is clearly refurbished. No tax invoice, No receipt. I chose not to open the laptop itself because it looked dirty. When I asked him, he said… Read more

they have to open up the box to inspect it because of previous complaints of missing part. What a stupid lie! The logo on the laptop was obviously scratched...the dude told me to clean it because it is glue. I am like, a new system? That is ridiculous. On closer inspection, I then discover a wide gap and sent him the picture. I was really upset this kind of a guy is allowed to be operating in Australia. He told me he will give me 3 years warranty that I should keep the system. I have since returned his rubbish to him because he lied! He obviously know he has been deliberately ripping people off and that is obvious from peoples comments. Buyers beware!

Selling Reburbished Product as New!! – Purchased a Laptop advertised as new. When the Laptop arrived queried the status and manufacture date with the owner who said it came with manufacturers warranty. After 2 months the laptop stopped working and the seller refused to acknowledge that he had sold me a dud and redirected me to a third party service company who refunded part of the money I outlayed. Very disappointed with this seller and would not recommend him to anyone. Show details

A positive experience – I admit to initially having some serious misgivings about buying from Entique Systems. The deal on the laptop I was looking at, frankly, looked too good to be true, which is normally a good indication that it is, and looking up information on the seller outside of eBay did raise some concerns. I contacted them with some questions and got fast,… Read more

although not particularly verbose, responses, and eventually decided to take the risk. I live locally and they were happy for me to pick up the laptop myself, so I cannot speak to shipping, however the laptop itself definitely seems brand new, came with all the appropriate packaging, was exactly as described on it's store page and and was under a full manufacturers warranty. I cannot speak to other's negative experiences, however mine was very positive despite my doubts and, as initially stated, was incredibly good value for money.

Great communication and service – After reading these reviews on product review about the business, I became reluctant in making my purchase. I asked many questions to ensure it wasn't a scam and I received the upmost service in comparison to a lot of other business out there. I was given all the right information and the delivery was super fast as I purchased the delivery… Read more

option. To conclude my experience with entique systems was really good and everything went smoothly once I felt comfortable with the information I was given.

Will definitely recommend this company to anyone whom know their computers and wants to make a purchase at a discounted rate.

Horrible service – Went to buy a "new" laptop, when it came in the mail multiple things wrong with it, clearly not brand new and wanted to charge a 20% restocking fee for a refund. Absolute joke.

eBay scammer. Stay away! – This guy is on eBay and is a scammer. He sells laptops as Brand New and they are refurbished or secondhand. The laptop I ordered arrived Dead on Arrival (the screen didn’t work). It was obviously not Brand New. The packaging was dodgy. The laptop was moving loosely inside the box. No documentation or tax invoice was provided. When I entered the… Read more

serial number into the Lenovo website it said that the warranty had expired. Brand New I don’t think so Stay away from Entique Systems.

Thirty Nine Dollar Free Shipping – I purchased a new laptop from Entique Systems' store on Ebay. Entique Systems tried to make me pay a $39 shipping fee for the laptop even though it was advertised as having free shipping. According to the email they sent, I was required to transfer the money directly into their bank account. This is against Ebay's rules and it immediately aroused… Read more

my suspicions. I asked the seller to cancel the transaction but was told that I would need to pay a 20% "restocking fee" (even though the laptop had not yet been sent). I then contacted Ebay and complained. Entique Systems subsequently gave me a full refund.

Entique Systems is a very unpleasant company to deal with and I would strongly discourage anyone from buying anything from their store.

Liar – I bought a "brand new" laptop of this guy a little while ago. Not only did I receive the wrong colour it said on the box that this was a refurbished model. When I called him up about it he said he wasn't aware of the colour and that I was "upgraded" to the more expensive model which he assured me to be brand new... After having several issues… Read more

with it constantly HP were trying to fix it and confirmed that it was indeed a refurbished laptop.

So, I sent an email to [name removed] on a Friday morning, tried to call all day without any luck, left a message to request a call back which never happened. When I finally reached him on Monday afternoon he said he replied to my email, which was a lie! When I told him that HP confirmed it was a refurbished model he said that would need to get investigated further.

All I can say is that you are dealing with a liar who buys cheap refurbished models from overseas and then denies everything when confronted. Big disappointment especially after spending close to $2000. Do not buy from Entique Systems!!!

Beware – Exploiting loopholes on eBay to avoid negative feedbacks there. Like others, I found the laptop I bought, sold as new, was a US product with only 6 months left on the warranty. But my problem was that it crashed systematically when I tried to run the professional software I bought it for. Unusable for me... When I sent it back for a refund, the seller kept a 20% "restocking fee".

Perfect Laptop – Great laptop. Has been working amazingly. Price was excellent, and arrived in good time. The owner was very helpful and friendly also. Would reccomend buying from him! Thankyou!

Avoid Entique – He lies and does not follow Australian consumer law. Laptop was advertised as new and clearly wasn't, it didn't even charge. Would not refund. Ended up going to ACCC and then court to get a refund.

Terrible product - laptop – Purchased a brand new Toshiba S50T Quad i7 laptop in October 2016 for $1,275. I could not turn on the laptop in February 2017. It only lasted for 4 months. When I took it back to Toshiba authorised repairer for repair, they found out it was a grey product and was not covered by Australia warranty. Entique System said the laptop has only 3 months… Read more

warranty. Entique System refused to repair or refund. What a bad quality laptop they are selling. A very upsetting experience!

Two word answers, avoids the truth – This fellow sells refurbished PC's purchased from the USA as new. I bought one off him because I wanted to pay for it via PayPal which was one of his payment options. I tried to pay him but got an error message. Googling the error informed me his account has been suspended. When questioned he denied this and said use another form of payment. He… Read more

then ignored all further emails and complained to Ebay that I hadn't paid. This resulted in an unpaid mark on my account which I later had removed because he wouldn't accept the method of payment he originally offered. As a result of him doing this, I was unable to leave feedback about my "experience". He clearly does this to many people.

Once Bitten - Twice Shy – If price is your only criteria - no problem. Forget about telling the truth and customer service. Deliberately misrepresented his capability to supply - lied when asked about a particular feature and refused point blank to work together for a satisfactory outcome. He is dependent on getting your money first before ordering the computer. An upsetting and unpleasant experience.

Beware – If you are buying a watch that has a warranty in excess of 12 months from this business - Beware. I bought a Citizen Eco-drive which has 5 year warranty and it failed after 2 -3 years. No warranty covered by Citizen due to this unauthorised dealer which only offers 12 months. I now have to pay half the watch cost to fix it. So don't buy it here and don't buy a Citizen Eco drive altogether.

Buyer Beware!!! Fraudulent operation – I purchased a watch through them and i just went with the standard postage, they did offer my registered post but i said no. Next think i know is that they have upgraded me for free, but want me to accept a cancellation of order once i receive the watch, so the can save money or something. This immediately raised alarms. I told them not to ship… Read more

it, and that i wanted a refund because i wasn't going to involved in something like this. All of this happened within about 30 min of placing my order. After a while i get an email saying they shipped my item and will not offer a refund. No i have to wait to receive the item, then ship it back which could take 2-3 weeks. I wish i did a google on them before purchasing.

Buyer beware

Excellent product and fantastic service – Entique people have been so good, they were really very helpful. The product is unbeleivbly good and had the full dell warranty as promised, and it is a brand new product as promised, I was a bit worried because of the price being so low, that it might be a refurbished product or something, but it was a new one. It is extraordinary value for… Read more

money, and I got the laptop in two days after I paid my money. That was amazingly quick. The very reasonable price, almost 40 % less than the Dell site for a brand new laptop.

Be Very, Very careful – I wanted to Purchase a Dell computer from this business and due to a foul up my Bank paid my money straight into his account. His eyes must have lit up, no Ebay or Paypal to worry about. Before he had time to even pack the computer I discovered this person had a reputation for selling factory seconds as new computers. I asked him 5 or 6 times if… Read more

mine was a new computer and each time he answered my email but refused to answer my question. I finally had enough of his games and cancelled my order.

He kept my money for 8 days. finally he refunded but kept $419.80 as cancellation fee. This person did little else than lie to me and even though I told him I didn't want a beat up computer he continued to assume I would take one or lose money. I called his bluff and reported him to Ebay And Fair Trading NSW. They have assured me he is operating illegally and they are investigating him again. He is no stranger to various consumer agencies.

A person who enjoyed [censored word removed] a disabled war veteran and thought it was funny.

Misleading Ad. sell refurbished PC but claims it is new PC – We bought a XPS one 27", Entique Systems advertised it was a brand new PC, but I found a refurbished item, which was shown inside PC's original configuration from Dell warranty check web site, by using this pc's service tag number. also, we were mislead by this seller. they advertised PC as a Touch PC. I thought it meant a Touch screen PC. but after received PC we found it was a non-touch screen.

Not a pleaseant shopping experience, but a nightmare – I purchased what I thought was a brand new laptop with free shipping. As the previous comment by another customer. I was still charged for shipping! The laptop was not new as the monitor had a lot of marks. The computer could not be operated due to a malfunction that made it to be not operatable. Within 5 minutes of its delivery I called the… Read more

owner. He wanted me to take it to a repair shop!

I sent it back to him. He said it was software related! After a lot of arguing on my behalf that how could I have cause the problem when I could not operate it and him not giving any response to that, I agreed for it to be shipped back to me after he said it was fixed. After I received it, the problem was not initially there but once I plugged it into power and unplugged it the same problem came back. He told me again that it was software related, this time because I installed and removed a Virus defender which is universally knows (BitDefender) . He refused to explain how it could have caused it. In the end he kept my money for 10% for re-stocking and charged me for all shipping costs. All I got back was what I had paid for a Win7 disk which I only managed to get after going to consumer affairs. The whole saga took more about 2 months.

Untrustworthy, faulty and used product

Great end result... a few hiccups getting there – I purchased a laptop (Asus G75VW) from Entique via e-bay. Being a relatively inexperienced ebay-er and only somewhat technically savvy with computers I had a few questions for them. Their responses were generally timely but not always as straight-forward as they could have been. The item was labeled 'brand new' and I asked if it was indeed… Read more

brand new, refurbished or something inbetween. Their answer was inbetween but they couldn't give much more detail. Their free shipping is a bit misleading as I still had to pay shipping costs.

That said, I got the product. As far as I can tell it looks and feels brand new and has all the specifications advertised. Only a day or two into using it but so far loving it! I got it very quickly also from Tasmania to Brisbane (though I did pay for speedier delivery).

Overall I'd say I had a rather positive experience with them - they seem to be doing their best to bring affordable products into a highly inflated market. As with all online shops it's buyer beware, however, I'd use them again and recommend them to friends (so long as they do their research and ask questions). Quick turnover of messages. Love the product I recieved. They could bring a bit more transparency to their customer service. Not everyone they sell to will know the inns-and-outs of the product specifications/technicalities or sales industry. I'd say they could do a bit better job explaining things clearly and in 'lay' terms.