ePharmacy

Grove is going to set this company to lose its Medicare status. I have proff off dr trying to scame ppl... im very disappointed that government let this get so bad... you have my record of 30g a fortnight... now he try's to say he didn't. Plus over… Read more

price gummies. Sarbastion is filling his pockets with the hope from ppl. Just to lied to. Then lied again...

Cancellation – I ordered two things on epharmacy for over 115AUD on the 17th of December 2023. The money was taken out of my account on the 2nd of January2024 and one day later, I received a cancellation of my order due to supplier issues. Checking on their website, the product is still available for sale. Absolutely disgusting and misleading behavior to their customers.

Express – Payed express $10 but still haven’t got my package after a week , now it’s going to be 3 weeks late why charges express,it says it was packed and sent last week then yesterday it says e pharmacy is packing it yesterday. Never again

Not a scam they deliver – Afterr reading all the reviews I was worried that they scam you and bla bla , they delivered my product in tact and to be fair I gave there customer service team a hard time (Dave) which I apologize for

Unexpected luck – I was so excited to see Discountepharmacy stocked a pregnancy tool I needed $100 cheaper than anywhere else. After making the sale I googled to see where it was shipping from to gauge a delivery time and stumbled upon the near 99.9% TERRIBLE reviews that this was a scam website. You can imagine my shock when 2 days after purchasing the product arrived and was exactly as described. I’d still be wary but for some reason I had a great experience

Great products, prices and communication!! – Was very happy to find this store, will definitely be using again. They had the vitamins I was after and was very happy with the pricing. Was nervous after reading other reviews but the owner promptly answered my email and was a pleasure to deal with. Can't recommend enough!!

Wouldn’t even give one star – Ordered on 1 Oct and have had no contact since. Have emailed them several times and opened a dispute requesting tracking details or refund. Still no response. Have opened a complaint with the NSW Office of Fair Trade. Wouldn’t recommend they just take your money and don’t provide the goods

Another Chemist Warehouse scam site – The big chain store Chemist Warehouse runs a bunch of different pharmacy websites with different names - ePharmacy is one of them. All of these websites operate out of the same distribution centre as Chemist Warehouse and have the same abysmal, non-existent service. Look at the reviews for Chemist Warehouse online store to see a sample. But… Read more

generally if an item is listed as "in stock" it can still take months to be shipped with no communication.

I placed an order that still hadn't shipped after a week which was a bad sign. Luckily I paid via Paypal so I lodged a dispute. Paypal immediately refunded me no questions asked. I know from working in e-commerce that Paypal does this when they already have a black mark against a seller for being unreliable.

Watch out for Chemist Warehouse's other scam websites - mychemist.com.au is another big one. You can tell if it's CW because the sites all have roughly the same design, promotions and the accreditation address in the website footer will be "1806 Sandgate Rd, Virginia Qld 4014". If you see this - avoid!

Not a scam, just misleading and hopeless! – I ordered online via Chemist Warehouse whilst in iso (I normally visit my local store). They advertise a same day delivery service but hidden in the fine print is you have to order Click & Collect then ring the store to arrange delivery by Doordash or Uber - and there is no free delivery for that if you spend more than a certain amount! (I also… Read more

live 7.3km from my local store and they only deliver within 5km! Talk about no loyalty to a regular customer.) Thus, my delivery got sent from a ePharmacy central warehouse in Qld - ok, no problem but be upfront about that and I can factor such in as part of my purchase decision. Also, I wanted to deal with Chemist Warehouse not ePararmacy, also be upfront that you are one in the same. Then to make matters worse, it took ePharmacy several days to process the order before Australia Post even got their hands on it (they advertise processing same or next business day - I ordered on a Monday!!!) Australia Post are frustrating at the best of times but sellers who delay processing only exacerbate such delays and I don't know why we tolerate such in Australia! (I used to deliver for a local Chemist when I was a teenager after school by pushbike. We also used to get the milkman and bread delivered to our door and there was no cost for any of these deliveries, it was part of the service! That was in suburban Sydney in the 70's & 80's. We now go on about how the internet and technology and how it has improved our lives. In some ways we have just gone backwards - being charged more and suffering delays that are unreasonable for a service that used to be not only daily, it was a provided freely, efficiently and gladly by a local with a smile!

Late Delivery – Was in ISO, did a heap if online shopping from different retailers, everything came in a few days, some earlier than expected. I'm out of ISO now, my EPharmacy parcel has been pushed out another week, so that we be 3 weeks from order date. If I'd known it was go I ng to take that long I would have just waited and gone to the chemist myself. Wouldn't use them again.

Don't Use, no delivery, no reply to complaints – No product received Do not answer their website contact form. No phone number re complaints. Have been looked at by Office of Fair Trading

Fast delivery if you pay extra $10 – It was an online purchase payed $10 for quick delivery. But 4 days later. STILL WAITING. Don’t know the quality because it is quite “still coming”.

**SCAM ALERT ** Don’t Order Via Discount E Pharmacy… – Take your money immediately but DON’T send your order - numerous unsuccessful attempts to contact them - unable to contact via phone as number has been disconnected!!!

Be aware! – I too got caught out by this website and ordered an item last year which I never received! After numerous email got a reply asking for my bank account details so they can refund me. I asked them to pay the refund back into my paypal account.........no response!

Product has not been sent and no tracking advise from 8th January 2021 – Ordered product 8th January 2021 and payed via PayPal, to date product has not arrived (15th February). Contacted seller and received a generic answer, contacted again four business days later to complain again, same result generic answer. Have escalated now to PayPal dispute centre, they have sent a request for credit, to date no response from… Read more

Discount e Pharmacy. All I can say after checking similar compliant's below stay well away from this organisation "Discount e Pharmacy.com.au.

Order not received – Like the previous review about not receiving goods. I placed a order on the 6th December and still haven't received my order. I've tried to contact them with no response. I will be now contacting the ACCC.

Product not supplied – I do not know how this business is still operating! They have not supplied my order and have not replied to the two disputes I have raised on their website!! I will be placing a complaint with the ACCC regarding this company and recommend anyone else who has had issues do the same.

Ordered & after 26 days raised PayPal dispute as they did not answer my calls & emails to chase, arrived after 43 days – Discount epharmacy did not answer my emails or multiple phone calls or even acknowledge the dispute I raised with them on my account page. It took them 10 days to reply to my Paypal dispute I raised and actually tell me what the issue was with my order, which was supposedly waiting for incoming stock. My order finally came 6 days after they… Read more

replied! Very poor customer service & poor communication. Sorry, I can’t be waiting that long for my supps when I spend $514. @ a time! I expect better service & will find it elsewhere.

Could not reach them no service at all – I bought something from Chemist Warehouse website, and orders are fulfilled by ePharmacy. There was problem with my order that I want to talk to a customer service team. I listened to their music for 60 hours, no one attend.. I email to info@epharmacy.com.au email got bounced back. I was left in this black hole! Do not order anything from this company! Ruthless.

SCAM THIEVES – I purchased a 260.00 order as all the other people leaving reviews I never received the order, have phoned Now they have disconnected their numbers also Chem Max in Pitt Sydney, David Le a sole trader has gone underground and taken thousands of people money. I have made a claim with the Dept of Fair Trading although knowing they cannot enforce a… Read more

refund I will then take him to the Tribunal. This man is a low life piece of S**** No emails returned No Contact Nothing

Wheres my order – Purchased in February, did not supply, does not answer calls or emails. After lodging dispute with paypal they send partial order in July. I guess I'll never see the rest. Dont waste your time or money on this website.

don't use this business – I would prefer not give this business even 1 star. I've ordered over $130 worth of goods - never showed; no response when I sent emails; went to a shop in Pitt Street, Sydney, got an email address for the owner of the business - no response. I've had to purchase my products elsewhere. I wish I'd checked the reviews first !! I've lodge a claim dispute via PayPal.

Wish I could give less than 1 star – Contacted via email on the page 3 time after shipment never showed up. Called many times and no one ever picks up and you can't leave a message. Over $150 worth of pregnancy vitamins that were SO important to me. Reporting them to Better Business Bureau and Fair Trading.

Scam Scam – Purchased items for $160 , paid in full by PayPal. Items still not delivered after month and a half. Avoid this seller, it is a scam. I hope I get money back from PayPal

SCAM SCAM SCAM – purchased items online worth over $150.00 paid in full never received products, nor any communication from retailer after several attempts by email and phone. Avoid this retailer at all cost.

Buyer beware scam dosant answer email or send products – Never again dosant answer email after receiving my payment and no products I will have to put in a dispute with paypal Not happy never buy from this company again

A lesson in trust – I ordered two of the same vitamin supplement to help boost my immunity as stock was not available elsewhere. Alarm bells should have went off when I saw the product was available on this site only. Waiting for response through paypal

Ripped Off - trying to get my purchase – I ordered and paid in full for a product from this online pharmacy on 23/03/20 and have still not received this product to date. Aus Post have deemed it a lost item and after raising a dispute online with the pharmacy, I have had no response to my emails and the phone number provided is constantly ringing out. am raising a dispute of payment with… Read more

our bank. Very disappointing and frustrating especially when it is a medical need, I wish I’d looked into this company prior to placing my order. Just want my product and would appreciate a response from them.

Disappointing – It was only after I lodged a claim/dispute with PayPal that I finally received my order. No response to my emails and the phone number provided constantly rang out. Ordered and paid on 16/03/20, received order 8/05/20. Meanwhile I had to purchase the product elsewhere. Very disappointing, I wish I’d researched the reviews of this company prior to placing my order.

Scam site!! – This site is a scam. Do not use them. It has been 6 weeks waiting and there is no return emails from them. Just waiting on PayPal to get my payment back.

No item received until – It was only after I put in a paypal claim that I received my item (five weeks and three days later, on a Sunday). I purchased elsewhere as I needed it, and now have wasted $129. I’m a carer and can ill afford this loss.

Avoid purchasing anything from this company – Purchased items on 30/03/2020. Despite 3 email requests to confirm delivery status still no response. Have now commenced paypal dispute resolution to begin refund claim process. Do not waste your time with this business.