Why can't Google close this site down. Since 2015 this fraud company has been lining their pockets with customers money. And no products delivered to customers. It seems obvious Google have no control to shut site down or if they can why haven't they???
- Verified customer
Should not be in business!
Deceptive pricing on website ( I have put in a claim to Fair Trading ). Rude, unhelpful. Errors on the website were met with a shrug rather than a fix. Discovered they were part of the Chemist Warehouse group of companies, so enough said!
Ordered 2 boxes of rosehip tablets which I needed to arrive on time, I was sent 2 tubes of acne ointment, took me 2 days to contact the company and then told I would be contacted by the on line dispatch team , never happened, glad I used pay pal requested full re fund should be on its way, this company should be black listed from the net.
- Verified customer
Possibly the worst online experience I've had in 20 years
I ordered and paid for a vitamin supplement on 17th June but never received it. I emailed this company and raised a dispute via their website on 3rd July. Despite 2 subsequent emails and follow ups on their website and a phone call, I never received a reply. Thankfully I paid via PayPal so have raised a dispute with them - and still no reply from ePharmacy. Terrible, terrible service.
Ordered 5 lots of vitamins. Said it was going to take 3 working days to arrive. Took about 3 weeks to arrive. Upon receiving, one of the vitamins was missing. The invoice had the item circled and said would send once back in stock. My order was placed on the 25th Jan and I still haven't received it. I have sent multiple emails and lodged a complaint on their website to which all of gone unresponded.
As with the majority of reviews here I have also experienced very poor customer service from this company. Its surprising these days to have a business on-line that has such a poor focus on their customers. I wish I had looked at the reviews before I ordered. Its been over a week and my order has apparently just been dispatched and appears to be in transit with Aust Post. I sent a number of email queries and received no response after I checked on the order progress. It displayed absolutely nothing on my account page except that I had paid in full and an order number that showed no progress after a week. I will see if it ever gets here! Be aware this company appears to not care about the customer at all once they have your money.
Horrible customer service!! No delivery day 8 nor response to my emails
I wish I read these reviews I would never have purchased form them if I knew how bad they are. I purchased an item over a week ago and was promised 2 to 4 business days delivery. Still no arrival of my product.
I have emailed them 3 times now since yesterday and still no response on the status of delivery or when I'm expected for my item to arrive.
I'm disgusted about the poor customer service. I feel like reporting them to the consumer of fair trading soon as don't want to lose my money as money is hard to earn but companies like these are good at taking your money and not delivering!!!
Disgusting please don't use this horrible company!
Ordered some teats for my infants bottles online on the 21/3/19. Live in rural NSW so not available at any stores. Chose EPharmacy over others because :
"ePharmacy will dispatch most domestic orders within ONE business day Monday to Friday assuming all items are in stock"
"Express Post within Australia. Allow 1-3 working days from the date we ship your order"
It's now the 29th and have had to ring them. Apparently their warehouse was full and they couldnt pack orders. This was explained in an email that they didnt send. If I had received the email I would have cancelled the order and bought somewhere else and it would have arrived sooner. So now they might be able to send it on 1/4/19.
Zero star Rating FRAUD
I ordered vitamin supplements form Discount E Pharmacy on 24/01/2019 and they have charged my credit card for $ 124.51 and I have not received my supplements.
I have tried to phone them, they do not answer the phone. I have emailed them twice and no response. This company is a fraud. DO NOT BUY FROM THEM.
It's been nearly 2 months since I placed my order. No ordered received to date. No response was received from customer service when I followed up on numerous occasions. Purchased through PayPal. Have sought a refund through my financial institution. Don't purchase from this online website!
I'm convinced this site is a scam
I have requested reimbursement from Paypal
I have sent to messages to their dispute portal - no response.
I have also pones ChemistMax their host/parent company and they indicated that the product was on back order - despite it being listed online as in stock.
Follow up phone calls have been unsuccessful - is either unlisted or unanswered.
What has happened to this pharmacy?
Have used the company for 18 months until November 2nd when an order was placed and paid for. Over $60. Since then I have sent two emails- no response. Have rung and spoken to customer service twice . Was told the product wasn’t available but a similar one would be sent immediately. Completed the Complaints requirement- no response. Requested a refund as I have had to purchase the product elsewhere. It is now the end of December. No product and no refund.
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