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ePharmacy

ePharmacy

1.6 from 111 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (21)
  • Return Claim MadeYes (10) · No (29)
  • Shipping
    1.9 (19)
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Julie

JulieGreater Melbourne (Metropolitan), VIC

Be aware!

published

I too got caught out by this website and ordered an item last year which I never received! After numerous email got a reply asking for my bank account details so they can refund me. I asked them to pay the refund back into my paypal account.........no response!

Incentivised ReviewNo
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WMcA

WMcA

  • 7 reviews
  • 3 likes

Product has not been sent and no tracking advise from 8th January 2021

published

Ordered product 8th January 2021 and payed via PayPal, to date product has not arrived (15th February). Contacted seller and received a generic answer, contacted again four business days later to complain again, same result generic answer. Have escalated now to PayPal dispute centre, they have sent a request for credit, to date no response from Discount e Pharmacy. All I can say after checking similar compliant's below stay well away from this organisation "Discount e Pharmacy.com.au.

Product Quality
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Jay

JayHunter Region, NSW

  • 2 reviews

Order not received

published

Like the previous review about not receiving goods. I placed a order on the 6th December and still haven't received my order. I've tried to contact them with no response. I will be now contacting the ACCC.

Incentivised ReviewNo
Return Claim MadeNo
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Sally

Sally South East Queensland, QLD

  • Verified

Product not supplied

published

I do not know how this business is still operating! They have not supplied my order and have not replied to the two disputes I have raised on their website!! I will be placing a complaint with the ACCC regarding this company and recommend anyone else who has had issues do the same.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Liz

LizSydney, NSW

Unexpected luck

published

I was so excited to see Discountepharmacy stocked a pregnancy tool I needed $100 cheaper than anywhere else. After making the sale I googled to see where it was shipping from to gauge a delivery time and stumbled upon the near 99.9% TERRIBLE reviews that this was a scam website. You can imagine my shock when 2 days after purchasing the product arrived and was exactly as described. I’d still be wary but for some reason I had a great experience

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Scott M.

Scott M.Hobart, TAS

Ordered & after 26 days raised PayPal dispute as they did not answer my calls & emails to chase, arrived after 43 days.

published

Discount epharmacy did not answer my emails or multiple phone calls or even acknowledge the dispute I raised with them on my account page. It took them 10 days to reply to my Paypal dispute I raised and actually tell me what the issue was with my order, which was supposedly waiting for incoming stock. My order finally came 6 days after they replied! Very poor customer service & poor communication. Sorry, I can’t be waiting that long for my supps when I spend $514. @ a time! I expect better service & will find it elsewhere.

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Yang

YangSydney, NSW

Could not reach them no service at all

published

I bought something from Chemist Warehouse website, and orders are fulfilled by ePharmacy. There was problem with my order that I want to talk to a customer service team. I listened to their music for 60 hours, no one attend.. I email to info@epharmacy.com.au email got bounced back. I was left in this black hole! Do not order anything from this company! Ruthless.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
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SCAM THIEVES

published

I purchased a 260.00 order as all the other people leaving reviews I never received the order, have phoned Now they have disconnected their numbers also Chem Max in Pitt Sydney, David Le a sole trader has gone underground and taken thousands of people money. I have made a claim with the Dept of Fair Trading although knowing they cannot enforce a refund I will then take him to the Tribunal. This man is a low life piece of S**** No emails returned No Contact Nothing

Incentivised ReviewNo
Return Claim MadeNo
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Wheres my order

published

Purchased in February, did not supply, does not answer calls or emails.
After lodging dispute with paypal they send partial order in July.
I guess I'll never see the rest.
Dont waste your time or money on this website.

Incentivised ReviewNo
Return Claim MadeNo
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Bernadette

BernadetteSydney, NSW

  • 3 reviews

don't use this business

published

I would prefer not give this business even 1 star. I've ordered over $130 worth of goods - never showed; no response when I sent emails; went to a shop in Pitt Street, Sydney, got an email address for the owner of the business - no response. I've had to purchase my products elsewhere. I wish I'd checked the reviews first !! I've lodge a claim dispute via PayPal.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Bernadette
Bernadette

Pleased to state, I have been informed by PayPal the 'seller' has made a full refund and I should receive my money within 5 days. Thank you PayPal for organising this on my behalf.

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Wish I could give less than 1 star

published

Contacted via email on the page 3 time after shipment never showed up. Called many times and no one ever picks up and you can't leave a message. Over $150 worth of pregnancy vitamins that were SO important to me. Reporting them to Better Business Bureau and Fair Trading.

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M B.

M B.

  • 2 reviews
  • 2 likes

Scam Scam

published

Purchased items for $160 , paid in full by PayPal. Items still not delivered after month and a half. Avoid this seller, it is a scam. I hope I get money back from PayPal

Incentivised ReviewNo
Return Claim MadeYes
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Gary

Gary

  • 2 reviews

SCAM SCAM SCAM

published

purchased items online worth over $150.00 paid in full never received products, nor any communication from retailer after several attempts by email and phone. Avoid this retailer at all cost.

Product Quality
Shipping
Incentivised ReviewNo
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Buyer beware scam dosant answer email or send products

published

Never again dosant answer email after receiving my payment and no products I will have to put in a dispute with paypal
Not happy never buy from this company again

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Steve

SteveHunter Region, NSW

  • 5 reviews
  • 1 like

A lesson in trust

published

I ordered two of the same vitamin supplement to help boost my immunity as stock was not available elsewhere. Alarm bells should have went off when I saw the product was available on this site only. Waiting for response through paypal

Incentivised ReviewNo
Return Claim MadeNo
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G. Wad

G. Wad

  • 2 reviews
  • 1 like

Ripped Off - trying to get my purchase

published

I ordered and paid in full for a product from this online pharmacy on 23/03/20 and have still not received this product to date. Aus Post have deemed it a lost item and after raising a dispute online with the pharmacy, I have had no response to my emails and the phone number provided is constantly ringing out. am raising a dispute of payment with our bank.
Very disappointing and frustrating especially when it is a medical need, I wish I’d looked into this company prior to placing my order. Just want my product and would appreciate a response from them.

Incentivised ReviewNo
Return Claim MadeNo
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J Donna

J DonnaSydney, NSW

Disappointing

published

It was only after I lodged a claim/dispute with PayPal that I finally received my order.
No response to my emails and the phone number provided constantly rang out.
Ordered and paid on 16/03/20, received order 8/05/20. Meanwhile I had to purchase the product elsewhere.
Very disappointing, I wish I’d researched the reviews of this company prior to placing my order.

Incentivised ReviewNo
Return Claim MadeNo
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Mark

MarkPerth, WA

  • 2 reviews
  • 4 likes

Scam site!!

published

This site is a scam. Do not use them. It has been 6 weeks waiting and there is no return emails from them. Just waiting on PayPal to get my payment back.

Incentivised ReviewNo
Return Claim MadeNo
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sharene

shareneGreater Melbourne (Metropolitan), VIC

  • 3 reviews

No item received until

published

It was only after I put in a paypal claim that I received my item (five weeks and three days later, on a Sunday). I purchased elsewhere as I needed it, and now have wasted $129. I’m a carer and can ill afford this loss.

Incentivised ReviewNo
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MMS

MMSGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • Verified

Avoid purchasing anything from this company

published

Purchased items on 30/03/2020. Despite 3 email requests to confirm delivery status still no response. Have now commenced paypal dispute resolution to begin refund claim process. Do not waste your time with this business.

Incentivised ReviewNo
Return Claim MadeYes
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Page 1 of 6

Questions & Answers

Kim S.

Kim S.asked

Does anyone have the contact number for these as I haven't received my order

2 answers
Eva C.
Eva C.

Call Chemist Max on Pitt Street, Sydney

Jacob O.
Jacob O.

I am in the same boat. If you paid via PayPal raise a dispute with them.

GleeClub

GleeClubasked

can someone please give me a phone number other than ( 02 ) 9261 2448
They do not ever answer and its a generic voicemail, doesnt seem to be associated with the company at all

2 answers
Kim S.
Kim S.

I am wanting also

Jacob O.
Jacob O.

I am in the same boat. If you paid via PayPal raise a dispute with them.

Get an answer from our members

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