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ePharmacy

ePharmacy

1.8 from 71 reviews

See the Best Chemists in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
10
4 star
4
3 star
1
2 star
6
1 star
50

Nina B Crinis

Nina B CrinisIllawarra, NSW

Google fault

published

Why can't Google close this site down. Since 2015 this fraud company has been lining their pockets with customers money. And no products delivered to customers. It seems obvious Google have no control to shut site down or if they can why haven't they???

Shipping
Return Claim MadeNo

Kenneth

KennethSydney, NSW

  • 4 reviews
  • 1 like
  • Verified customer

Should not be in business!

published

Deceptive pricing on website ( I have put in a claim to Fair Trading ). Rude, unhelpful. Errors on the website were met with a shrug rather than a fix. Discovered they were part of the Chemist Warehouse group of companies, so enough said!

Shipping
Return Claim MadeNo
GEORGIE GARSIDE

GEORGIE GARSIDEQUEENSLAND, 4879

  • 4 reviews
  • 3 likes

Disgusting

published

Ordered 2 boxes of rosehip tablets which I needed to arrive on time, I was sent 2 tubes of acne ointment, took me 2 days to contact the company and then told I would be contacted by the on line dispatch team , never happened, glad I used pay pal requested full re fund should be on its way, this company should be black listed from the net.

Product Quality
Return Claim MadeYes
  • Verified customer

Possibly the worst online experience I've had in 20 years

published

I ordered and paid for a vitamin supplement on 17th June but never received it. I emailed this company and raised a dispute via their website on 3rd July. Despite 2 subsequent emails and follow ups on their website and a phone call, I never received a reply. Thankfully I paid via PayPal so have raised a dispute with them - and still no reply from ePharmacy. Terrible, terrible service.


Connie R

Connie RSouth East Queensland, QLD

Total disappointment

published

I ordered items that I was fortunate to recieve going by what others have experienced but some were incorrect & packaging damaged. No response to the claim I raised. Not a very professional place. I wish I had read the reviews first!

Shipping
Return Claim MadeYes

Simone Zvara

Simone ZvaraGreater Melbourne (Inner), VIC

  • 2 reviews

Product Not Received

published

What a disappointment. Ordered goods in good faith - received nothing and no answer to several emails and dispute case being raised. Have taken this up with paypal too. Hope they will cancel their service.

Product Quality
Return Claim MadeNo

Scam!

published

Ordered 5 lots of vitamins. Said it was going to take 3 working days to arrive. Took about 3 weeks to arrive. Upon receiving, one of the vitamins was missing. The invoice had the item circled and said would send once back in stock. My order was placed on the 25th Jan and I still haven't received it. I have sent multiple emails and lodged a complaint on their website to which all of gone unresponded.


383gki

383gkiSouth East Queensland, QLD

  • 11 reviews
  • 4 likes

Poor Service

published

As with the majority of reviews here I have also experienced very poor customer service from this company. Its surprising these days to have a business on-line that has such a poor focus on their customers. I wish I had looked at the reviews before I ordered. Its been over a week and my order has apparently just been dispatched and appears to be in transit with Aust Post. I sent a number of email queries and received no response after I checked on the order progress. It displayed absolutely nothing on my account page except that I had paid in full and an order number that showed no progress after a week. I will see if it ever gets here! Be aware this company appears to not care about the customer at all once they have your money.

Shipping
Return Claim MadeNo
ingrid_elgar

ingrid_elgarSydney, NSW

Scam site

published

I have ordered and paid for products that never arrived and I will now report to bank as this is clearly a scam site.
Don't order anything from them - you will not receive them.

Angela

AngelaSydney, NSW

  • 5 reviews
  • 1 like

Horrible customer service!! No delivery day 8 nor response to my emails

published

I wish I read these reviews I would never have purchased form them if I knew how bad they are. I purchased an item over a week ago and was promised 2 to 4 business days delivery. Still no arrival of my product.
I have emailed them 3 times now since yesterday and still no response on the status of delivery or when I'm expected for my item to arrive.
I'm disgusted about the poor customer service. I feel like reporting them to the consumer of fair trading soon as don't want to lose my money as money is hard to earn but companies like these are good at taking your money and not delivering!!!
Disgusting please don't use this horrible company!

Return Claim MadeNo

Terrible

published

Ordered some teats for my infants bottles online on the 21/3/19. Live in rural NSW so not available at any stores. Chose EPharmacy over others because :

"ePharmacy will dispatch most domestic orders within ONE business day Monday to Friday assuming all items are in stock"
"Express Post within Australia. Allow 1-3 working days from the date we ship your order"

It's now the 29th and have had to ring them. Apparently their warehouse was full and they couldnt pack orders. This was explained in an email that they didnt send. If I had received the email I would have cancelled the order and bought somewhere else and it would have arrived sooner. So now they might be able to send it on 1/4/19.

0/5. Avoid.

Return Claim MadeNo

Bad Customer Service

published

I ordered products and paid in full. After two weeks with no delivery I raised a dispute with them online. I am yet to receive a response. Tried to phone them, but no reply.
Now worried that this place may be a SCAM. Buyer Beware!!!!


Susan

SusanSouth East Queensland, QLD

Zero star Rating FRAUD

published

I ordered vitamin supplements form Discount E Pharmacy on 24/01/2019 and they have charged my credit card for $ 124.51 and I have not received my supplements.
I have tried to phone them, they do not answer the phone. I have emailed them twice and no response. This company is a fraud. DO NOT BUY FROM THEM.


kimm_ii

kimm_iiMelbourne

Fraud

published

It's been nearly 2 months since I placed my order. No ordered received to date. No response was received from customer service when I followed up on numerous occasions. Purchased through PayPal. Have sought a refund through my financial institution. Don't purchase from this online website!

Horrible

published

I bought a product about 3 weeks ago, still waiting for it... I've had called multiple times, send emails and still haven't got a simple answer. what a SCAM! i want my money, back, seriously is this even legal ? shame on you australia

Scam!

published

I'm convinced this site is a scam
I have requested reimbursement from Paypal
I have sent to messages to their dispute portal - no response.
I have also pones ChemistMax their host/parent company and they indicated that the product was on back order - despite it being listed online as in stock.
Follow up phone calls have been unsuccessful - is either unlisted or unanswered.

Dodgy as!


What has happened to this pharmacy?

published

Have used the company for 18 months until November 2nd when an order was placed and paid for. Over $60. Since then I have sent two emails- no response. Have rung and spoken to customer service twice . Was told the product wasn’t available but a similar one would be sent immediately. Completed the Complaints requirement- no response. Requested a refund as I have had to purchase the product elsewhere. It is now the end of December. No product and no refund.


These people need to be in jail

published

3 weeks ago placed an order and no show no reply to email now going via my bank fraud action think these people should be prosecuted.


SZ1

SZ1Sydney

Paid, no communication and never received product

published

It's been over a month and I haven't received the products I ordered and there has been absolutely NO communication. I think I just lost my money, going to report them to my bank to recover losses.


Service NO such thing!

published

No service what so ever. I ordered products from their site paid in full 7 to 10 days quoted on delivery time a MONTH later I’m still waiting. No response to emails. It’s hard to find an extra $85.00 at this time of year to purchase the products twice.

1 comment
Kimme
Kimme

Guess what folks still no delivery and No refund


Page 1 of 4

Questions & Answers

Kim S.

Kim S.asked

Does anyone have the contact number for these as I haven't received my order

No answers

GleeClub

GleeClubasked

can someone please give me a phone number other than ( 02 ) 9261 2448
They do not ever answer and its a generic voicemail, doesnt seem to be associated with the company at all

1 answer
Kim S.
Kim S.

I am wanting also


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