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1.9 from 68 reviews

See the Best Chemists in 2019 as rated by Australians on ProductReview.com.au.

Possibly the worst online experience I've had in 20 years

I ordered and paid for a vitamin supplement on 17th June but never received it. I emailed this company and raised a dispute via their website on 3rd July. Despite 2 subsequent emails and follow ups on their website and a phone call, I never received a reply. Thankfully I paid via PayPal so have raised a dispute with them - and still no reply from ePharmacy. Terrible, terrible service.

Total disappointment

I ordered items that I was fortunate to recieve going by what others have experienced but some were incorrect & packaging damaged. No response to the claim I raised. Not a very professional place. I wish I had read the reviews first!

Return Claim MadeYes

Product Not Received

What a disappointment. Ordered goods in good faith - received nothing and no answer to several emails and dispute case being raised. Have taken this up with paypal too. Hope they will cancel their service.

Product Quality
Return Claim MadeNo


Ordered 5 lots of vitamins. Said it was going to take 3 working days to arrive. Took about 3 weeks to arrive. Upon receiving, one of the vitamins was missing. The invoice had the item circled and said would send once back in stock. My order was placed on the 25th Jan and I still haven't received it. I have sent multiple emails and lodged a complaint on their website to which all of gone unresponded.

Poor Service

As with the majority of reviews here I have also experienced very poor customer service from this company. Its surprising these days to have a business on-line that has such a poor focus on their customers. I wish I had looked at the reviews before I ordered. Its been over a week and my order has apparently just been dispatched and appears to be in transit with Aust Post. I sent a number of email queries and received no response after I checked on the order progress. It displayed absolutely nothing on my account page except that I had paid in full and an order number that showed no progress after a week. I will see if it ever gets here! Be aware this company appears to not care about the customer at all once they have your money.

Return Claim MadeNo

Scam site

I have ordered and paid for products that never arrived and I will now report to bank as this is clearly a scam site.
Don't order anything from them - you will not receive them.

Horrible customer service!! No delivery day 8 nor response to my emails

I wish I read these reviews I would never have purchased form them if I knew how bad they are. I purchased an item over a week ago and was promised 2 to 4 business days delivery. Still no arrival of my product.
I have emailed them 3 times now since yesterday and still no response on the status of delivery or when I'm expected for my item to arrive.
I'm disgusted about the poor customer service. I feel like reporting them to the consumer of fair trading soon as don't want to lose my money as money is hard to earn but companies like these are good at taking your money and not delivering!!!
Disgusting please don't use this horrible company!

Return Claim MadeNo


Ordered some teats for my infants bottles online on the 21/3/19. Live in rural NSW so not available at any stores. Chose EPharmacy over others because :

"ePharmacy will dispatch most domestic orders within ONE business day Monday to Friday assuming all items are in stock"
"Express Post within Australia. Allow 1-3 working days from the date we ship your order"

It's now the 29th and have had to ring them. Apparently their warehouse was full and they couldnt pack orders. This was explained in an email that they didnt send. If I had received the email I would have cancelled the order and bought somewhere else and it would have arrived sooner. So now they might be able to send it on 1/4/19.

0/5. Avoid.

Return Claim MadeNo

Bad Customer Service

I ordered products and paid in full. After two weeks with no delivery I raised a dispute with them online. I am yet to receive a response. Tried to phone them, but no reply.
Now worried that this place may be a SCAM. Buyer Beware!!!!

Zero star Rating FRAUD

I ordered vitamin supplements form Discount E Pharmacy on 24/01/2019 and they have charged my credit card for $ 124.51 and I have not received my supplements.
I have tried to phone them, they do not answer the phone. I have emailed them twice and no response. This company is a fraud. DO NOT BUY FROM THEM.


It's been nearly 2 months since I placed my order. No ordered received to date. No response was received from customer service when I followed up on numerous occasions. Purchased through PayPal. Have sought a refund through my financial institution. Don't purchase from this online website!


I bought a product about 3 weeks ago, still waiting for it... I've had called multiple times, send emails and still haven't got a simple answer. what a SCAM! i want my money, back, seriously is this even legal ? shame on you australia


I'm convinced this site is a scam
I have requested reimbursement from Paypal
I have sent to messages to their dispute portal - no response.
I have also pones ChemistMax their host/parent company and they indicated that the product was on back order - despite it being listed online as in stock.
Follow up phone calls have been unsuccessful - is either unlisted or unanswered.

Dodgy as!

What has happened to this pharmacy?

Have used the company for 18 months until November 2nd when an order was placed and paid for. Over $60. Since then I have sent two emails- no response. Have rung and spoken to customer service twice . Was told the product wasn’t available but a similar one would be sent immediately. Completed the Complaints requirement- no response. Requested a refund as I have had to purchase the product elsewhere. It is now the end of December. No product and no refund.

These people need to be in jail

3 weeks ago placed an order and no show no reply to email now going via my bank fraud action think these people should be prosecuted.

Paid, no communication and never received product

It's been over a month and I haven't received the products I ordered and there has been absolutely NO communication. I think I just lost my money, going to report them to my bank to recover losses.

Service NO such thing!

No service what so ever. I ordered products from their site paid in full 7 to 10 days quoted on delivery time a MONTH later I’m still waiting. No response to emails. It’s hard to find an extra $85.00 at this time of year to purchase the products twice.

1 comment
Guess what folks still no delivery and No refund

Very happy with delivery and service

Website easy to navigate, checkout was smooth and products were received in good time and were very well packed. Prices are competitive too, would order again and can recommend to others.

Great service - order received the next day.

Amazing service - order received the next day. Bought a perfume and a few other items. Much cheaper than Myer or David Jones. Very impressed with the speed of (free) delivery and service. Will buy again and recommend to others.

Poor customer service

I wish too that I had read the past reviews before ordering from this group. Poor customer service indeed. Once I placed an online order and they accepted full payment, I never heard from discount e pharmacy again- no confirmation email, no communication, no tracking information. Every email I sent to their correct listed email address bounced back. They did not reply to my order enquiry posted through their website. They never answered the listed telephone number and when I left a message; they never returned my call. After multiple attempts to contact them, nothing. So far, no ordered products and no refund. Go somewhere else for your pharmacy orders.

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Questions & Answers

can someone please give me a phone number other than ( 02 ) 9261 2448 They do not ever answer and its a generic voicemail, doesnt seem to be associated with the company at all
No answers

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