Epic Broadband

Was OK... while it worked! – We signed up with Epic Broadband based on recommendations from Finder, when we axed our Bigpond package. There was SOME negative commentary regarding the owner of the company being a bit shonky in the past, but on balance we decided it was worth a try. The service was alright initially... speeds were as advertised and customer service didn't… Read more

take too long to answer the phone.

After about a week, thr connection dropped entirely, and nobody answered the phone. A bit of investigation quickly revealed that the HMAS Epic had hit an iceberg, for various purported reasons, mostly financial.

Anyway, it's as simple as that. Good riddance. We have since moved to Tangerine, which has been flawless so far.

Epic rubbish – No help setting up ,took money up front and had no service contacted Them on several occasions no reply and when they did it was a email with no info , left them after no service and still did not refund

The biggest liar NBN provider – The speed of internet was average, but the outage was unbelievable, just too often. Made excuse that they were hacked etc, but actually failed to pay their wholesaler so get cut off from service. Show details

Worth the long wait to get through – I spent nearly a week researching nbn plans. Epic came up trumps as far as price goes. Then on sign up, customer service guy was super friendly and did not try and sell me an unnecessary new modem and assured me my old one would work. He was right. So as long as they don't jack up their prices they will keep my custom forever. Well done all round. Keep up the good work and hire more people and you will kill the competition. Show details

Very helpful – Very fast service I just joined this broadband yesterday and got connected today. Then I was having trouble with configuring my byo modem I spent few hours and I couldn't figure out. Because at my location there is no direct nbn it's hfc . Then I started chatting with support agent on epic website and JAMES was so helpful he direct me through every step and finally got internet connection at my place. Thanks again James  Show details

Great support – Day one and great support! Internet seems fast, didn’t go through a thousand options to talk to someone! Thanks Dale you were very knowledgeable and helpful. Cheap and cheerful product Thanks  Show details ·  1

Slow during peak time – Signed up to the 50 Mbps plan reduce cost compared to Aussie Broadband 25mbps but actually got slower connection! Move away after 3 weeks as customer service don't answer the phone Show details

Dodgy company – They charged me from credit card today (1 June 2021) even though their business ceased 1 month back and I moved to other NBN provider last month. Very dodgy business, there must have 0 star for this. Show details

Very ANGRY with EPIC BROADBAND – Finally received an email from EPIC broadband saying they have gone under. Since they have overcharged me without refund, I hope ASIC or TIO can prevent the directors from holding future directorship or opening another company reselling NBN broadband network in Australia. I felt compelled to give them another terrible rating because This company doesn't deserve any star.  Show details

Epics problem – Epic used to be free but now I you have to pay for all the books, you get one free book a day and what if they don’t like it Show details

Trying to follow up on my NBN connection request no response. Very very bad service – The price is tempting. First I tried to call them with no success. Emailed them after 3 days received an email stating they were in a training and will contact me. I had my reservations and didn't want to proceed with Epic. Again called as fee is lower than other providers. [Name Removed] picked up and advised they will process my NBN connection… Read more

as soon as they received the request and it may take up to 48 hours. I have disconnected my current NBN connection and waiting for Epic to processed my NBN connection. I have been on phone for hours and emailed them. So far no responses even an acknowledgement. Already regretting and no way knowing what is going on. Very bad consumer service and bad start. Cancelling it. Do not be fooled by price.

Empty promises...Took everyone's money and ran....again – the first 4 days was great, quick and easy connection, great reliable speeds... Until the national outage where they disabled all online chat, emails bounced and they removed their facebook page. Leaving thousands of us customers in the dark after charging pro rata fees, no email until now WEEKS later after leaving everyone in the dark. They… Read more

failed to pay their service fees and instead of taking the blame (vocus states they were in SEVERE arrears), they are blaming customers for the service being shut off. The business name has been cancelled but the ABN is still active so beware them starting another ISP (for the third time) that will take money and close shop. Knowing they were not answering any customer communication but still signing up new customers before liquidating shows the intent to not provide customers with a service.

Average Experience Pre-Liquidation – Price was reasonable and speed was good. Modem was pre-configured but didn't work. Took 2 weeks to arrive. Tried customer service but they couldn't find the problem and advised it might be a hardware problem. Called the modem manufacturer and was told to pay $70 for them to send someone out to fix the modem. Told them no and went back to EPIC… Read more

customer support - they said they would send another modem out but never did. A week later I contacted support and was advised my internet was never turned on.

A few months of good internet (no drop-outs and decent speed) went by. Then at the beginning of May they went into liquidation. Thankfully I used a credit card to make my monthly payments and am able to dispute the charges / get a refund that way. Feels bad for everyone who signed up and was hit with the liquidation straight away.

Company went into liquidation 2 days – after I signed up left with no service and 100$ down have disputed it with my bank do not go with this provider ever there a scam finder.com is no longer a trusted source Show details

Tried to connect with them about a month ago – Tried to connect with them about a month ago, was porting from Internode who are absolutely awesome. Firstly they debited my account over $96.77, considering the sign up process clearly stated it was only going to be for $55. The Port went across in less than an hour and for 2 days i had no internet, they said it was my modems fault, but it… Read more

worked fine days earlier. In the end i just signed up to Internode again and ported back. I contacted my bank and requested a chargeback (Transaction Dispute) and got my money back 3 days later. Totally understand why the went bust..

Epic fail! – Epic NBN. I guess they knew they were always going to be a (epic) failure. Couldn't connect me after 6 days. Connected to another service within a few hours. Couple of weeks later out of the blue, they disconnect my working service and transferred me over. I was charged pro rata + a month in advance $95. Worked for only 2 days before being… Read more

disconnected. Went back to Tangerine with open arms and have had no problems since. Have complained to TIO for a refund but now that the company have disappeared, I'm not likely to get any money back. Unfortunately for others, the loss may be more.

Awful - company liquidated – Horrible experience. Company has liquidated and left multiple users out of pocket. I received my modem but couldn’t connect. Epic didn’t respond to any of my emails and not answering phones. DO NOT recommend this company at all. Disgusted at the ppl who run this company as apparently they’ve done the same before! Changed to Vodafone who… Read more

offered me an excellent discount ($15 discount per month) as I’ve now bundled my mobile and home wifi. Was connected within an hour using my existing modem and couldn’t be happier.

Absolute scam – Found this company on Finder, after a week worth of actual connection and them taking the cost for the modem & 2 months worth of payments, they cut me off and disappeared. Have reported them to the ombudsman to try and get my $290 back.  Show details

Epic Fail! – I signed up with them 17th of April, and I was immediately charged with the pro-rata fee. I got the modem on the 3rd of May after several follow up (there was even no one to speak to and website is always down, email queries were not even responded). Until now, I can’t use their service. And I chanced upon this site. So that makes me one of their… Read more

victims, ugghh! I will definitely cancel business with them, and looks like I have to get in touch with my bank immediately!

Gone out of business – Allegedly, Vocus has terminated the wholesale services provided to Epic Broadband for nonpayment. Website is now a single page. Following is a quote from a tech industry source. ...Wholesale Network provider Vocus confirming to EFTM that “Epic Broadband was found to be in breach of contract with Vocus wholesale in relation to its unpaid account,… Read more

which is significantly in arrears. Payment is an essential requirement of our ability to provide ongoing network services to our customers. “ “Following multiple unsuccessful attempts to resolve the issue and having provided numerous warnings that services would be affected, Vocus ceased providing wholesale services to Epic Broadband late last week.”...

Zero stars - Epic are criminals - AVOID AVOID AVOID – DO NOT USE THIS BUSINESS!! Ordered new pro modem. I didn't research it and they charged double recommended retail. Said it was dispatched express post, 5 days passed so I tried customer service by phone - no answer after waiting over an hour twice. Emailed 3 times asking for express post tracking. Finally got an email saying the modem had been… Read more

dispatched.

"Pre-configured modem did not connect even though the service had supposedly been active for over a week. Tried customer service by phone - no answer after being on hold 45 min+ three times.

Chat function and Launchpad via their site do not work. Customer service phone is never answered. Can not find how to cancel anywhere on their site.

They are not a legitimate business. I have reported them to the Telecommunications Ombudsman.

Are they going into liquidation? – Long story short, I submitted a complaint with the ombudsman who just replied with “ Please note, the TIO has been made aware that this provider may be going into liquidation and that services have been disconnected or not provided.” yet the automated responses I was getting said they were training new people. So watch out.  Show details

Worst service – Useless service. Scam company. Stay away from them. Outage after outage and you cannot reach them if the service is down. Absolute disaster. They have run away by the look of it again Show details

Scamers and worse company! – Looks like scammer company. They gave me 5 days internet and now disconnected my internet and no telephone customers! Waited 1 hour and cut me off!!! Called few times. Go and stop your bank account before hack it. No website no contact also 4 days bo internet  Show details

Epic Disaster – From sign up first problem have already there... Late modem delivery. Modem arrived and haven't been configured. I though, well new company hopefully getting better in the future. But with 2 outages within 3 months and when they have second outages nationally. They have just choose to run away... Just gone and cannot be contacted. 0 star.. i am back withmy previous provider and report EPIC to TIO... Scammer Show details

Internet isn’t working, getting out on hold and hung up on, [Name Removed] blocked emails – My internet has been down for at least 5 days. I have called into Epic multiple times and been on hold and hung up on each time. My internet stopped working very close to when I used the live chat to get a refund for them double charging me. I now cannot use the live chat as the website is down and they don’t respond to my emails or phone calls. … Read more

I tried sending a direct message to [Name Removed] as I have done or been advised to before and am blocked?! I can’t afford to pay for internet that doesn’t work no matter how low the price and can’t wait around for months for it to be fixed like I had to to be connected. When my first connection was finally set up it went down for about 2 days and I was told my case had been sent to NBN by priority and never heard back (this was mid March) luckily it fixed itself that time but this time it has been many days. Epic you need to pick up your game, actually respond to your customers, and actually provide a service that works!

I'm so happy I've left Epic – I gave Epic a go as they were $5 cheaper per month and offered a faster service. The service was not reliable and then 4 nights ago it was non-existent. I then tried to contact the provider. Their website was down with a message to contact them via email. They have yet to contact me via email and are not answering their phones. Ugg. I have paid… Read more

for a new modem, which was double the price as other providers and they charged me $90 up front for the service. So I've lost out, but I have managed to leave and have great reliable internet with another provider. Good luck to everyone else trying to make contact with this company. My recommendation. Stay away from Epic.

Payment protection – I just contacted my bank about EPIC FROADBAND, they suggested that i cancel my card because of the details i had to give them and to stop any other payments going to them

What the Hell is going on with EPIC - CAN SOMEONE ANSWER !!!!! – Connected only a week. took 2 x $74 payments. No email repsonse , cannot get through live chat. internet down since last night and now no website. I think we have all been frauded. Need to get ACCC involved immediately.  Show details

Stay Away – Signed up to get good deals and I was happy for the moment. Then everything dropped, the internet and never came back. Website, Facebook all gone. Complete fraud. I switched to another NBN provider and super happy with Flip Connect.  Show details