Reviewer Photos & Videos
Don’t waste your time and money
Don’t waste your time and money with epic broadband.I signed up initially on the NBN25 plan.
It constantly dropped out and was so intermittent that Netflix wouldn’t even load.
I tried to rectify the problem but they were quite unhelpful. Firstly telling me to check the settings (which were correct) and then they said that the speed test I was using was not comparable with their service.
I increased to the NBN50 plan to try to increase the internet speeds but it was still so intermittent that programs would not load.
They admitted that it was a fault at there end via email but then offered $0.67 compensation.
They took and would not refund the time I had the bad service PLUS 30 day cancellation fee.
Feel ripped off buy the whole process
Not great - find someone else
Firstly they sent me other people’s invoices.
Secondly customer service is terrible. Can never get someone to answer the phone.
Lastly, it constantly disconnects and drops out. I got a modem from them too and my unit is tiny so it should reach everything. Seriously find somewhere else, price is tempting but not worth it at all.
Amazing and very patient, we got to the problem in the end and he could have palmed me off to telstra which would have ruined my day lol but instead he persisted and got it to work. Speeds are excellent by the way I'm on the $79 plan
solid ISP with great support and staff
I called Epic to get signed up to a 50mbps plan.
They set me up on chat and was good to go.
I've experienced fast internet that's I'm happy with. Support is great as well. Very helpful staff that spoke to me on the phone.
- NBN 25 (Home Lite)
- Verified customer
So far so good
I signed up with Epic 17/2/21 to transfer an active NBN FTTC service from another service provider across to Epic. I signed up around 2pm. After signing up using their website, I received a text and email straight away to acknowledge my order. Around 4pm that day, I received another text saying that my order had been accepted and is with their provisioning team. The text also provided my member number. I contacted their online support around 7pm that night to ask for a timeframe for the transfer. The online consultant responded to me within ab...out 5 mins, and although wasn't able to provide a timeframe, he clearly explained the process of how the sign up process work and was generally helpful. The next day on 18/2/21, around 10pm, I received a text and email saying that my Epic NBN service was now active and the email contained my PPOE username and password. I used my Belong modem and there was no issues with configuring my own modem. It was just a matter of reading my user manual to find out how to access the settings (I had to make sure my modem wasn't connected anything to access the settings). I configured my modem in about 10 minutes and my internet access has been good so far. It was a seamless transition from my perspective. Apart from the 10 mins it took to set up the new modem, there was no period where I had no internet access. My first bill was also emailed to me around the same time that I got my text saying that my internet service was active. My NBN service with my previous provider was 25/5, which is the same as what I signed up for with Epic. As a comparison, I haven't noticed any big difference. Previously, my day time internet speed (while working from home) was around 20-22Mbs upload and 2-3Mbs download, and the evening speed was around 21-22Mbs upload and 3-4Mbs download. I'm now getting with Epic day speed of around 20-21 Mbs download and 2-3 Mbs upload, and evening speed of around 21-23 Mbs download and 2-3Mbs upload. I've found this sufficient for 2 people to do MS Teams video meetings from home at the same time during the day and to stream videos at night. I'm in Hawthorn Victoria.
Great service at a great price
I signed up with Epic a few days ago.
The signup was seamless, I was connected within 5 hours or so.
Simple and easy. I am Very happy with the Internet service and customer service provided by this Company.
Please stay away from this provider if you value your time and money.
1) They dont inform you about the upfront fee and will charge you Pro rata and the full amount for the upcoming month, even before making sure that you can actually go online.
2) My connection didn't work, even after spending time with their support for 2 days (Please note that they are never available on phone and only via chat) and when I asked them to cancel, they told me there is a one month notice period for a connection that never worked and charged me for a month.
3) Dont be surprised if you get different messages from different pe...
Avoid if you are looking for a good service
After reading a great review on finder I signed up to epic broadband. In the time since I have signed up to these guys all I have had is connection issues. My tv would say was connected but didn’t work, the service on my mobile and laptop kept dropping out daily and ultimately I’ve been paying for a service I have not received. I have now made a complaint that is sitting with the ombudsman for a refund and I have moved over to another provider. All Epic give you is Internet that keeps dropping out with no ability to sort it out as they have no...phone support to help their customers. I tried the online chat which dosnt work when you need to configure a modem (which by the way as part of me signing up they never gave me the email address and password that is required to configure the modem) When you email them they just either don’t respond or tell you to just reset the modem or there isn’t anything else they can do. Just because you BYO modem and it’s low cost does not make it acceptable to provide no service. One of the people I was chatting to told me they was pretty sure it was an Ip issue - it had nothing to do with my byo modem which works perfectly with other providers. Stay away from these guys if you want drama free internet.. I’ve noticed finder have changed there review aswell but I’m disappointed that they made such a bad service sounds so wonderful. Do your research before signing up with these guys and you will see for yourself. Really disappointed with both epic and finder..
This ISP I am absolutely blown away By
I Don't ever post reviews about anything, but this Company has Blown me away with their service.
I requested a call on their online chat since their phone number for support is currently under maintenance. I had the call come in after 5 minutes and got setup with my Router.
These are my results and I am absolutely Blown away. I play many games with a ping of under 5MS, download plenty of things, and the speed has been so fast with no dropouts.
The Support staff are Local Australian Staff and not off shored..To me that is priceless.
Top provider with real gaming support
I am a competitor gamer and play in many major leagues. I was looking for a ISP that does real routing to regions such as Singapore, US & Europe.
I’m able to get ultra low latency (with 1-2ms network loss) off primary network routes which is exactly what I need.
Definitely worth trying this provider if you are in need of a real network provider
Rock solid network & super helpful
Got the home hub alien pre ordered with Epic, once it arrived I plugged it in with simplicity, was getting full speeds right across my whole house at all times with no speed drops ETC. have been constantly monitoring for over 7 days now. Apparently I am on their new network which as highly reliable. I have to agree. Very pleased with the network and the team are helpful to get things done aswell like port forwarding & gaming routes.
Great staff. Very helpful! Needed to reconfigure modem and they walked me through the steps and stayed with me until it was complete. I appreciate the time they gave me to work out the issue I was experiencing. Thanks again guys.
Can not fault
Signed up last night about 5:30 pm, was told by a sales rep Sal that connection will be a few hours. I’m on FTTC and I have had issues before with a new connection taking days so I was sceptical of the “few hours”.
8:15ish pm comes around I get a text message and email saying my service is active so I went through the easy to follow steps to configure my router and boom! I’m online.
First thing I do is run a speed test and I was blown away at the result, 96.03 down and 37.03 up ping at 8ms. Best result iv ever seen from an ISP.
Thanks Epic broadband, I’ll be sticking around for a while I think.
Very good price and good customer experience
I have joined Epic for 2 days and have had very fast reliable speeds with no dropouts or problems at all. Overall my experience is good and I will be using referral code to bring friends for $25 as offered. Thank you
Look past the negative reviews. These guys are great
I don’t understand the 1 star reviews, these guys are a much cheaper alternative to all of the other providers, their support may be a bit slow but they have clearly stated that they are training staff and trying to grow their team.
My advice is if you’re not technically skilled, just buy a modem so it can be setup simply with no issues. You can’t expect the ISP to do everything for you, they provide an internet service not an IT service.
I would give these guys a big 100 out of 5 as they are doing a great job.
Best internet service provider by far
After years of dealing with overpriced overseas internet service providers in Australia it was amazing to come across epic on a Facebook post & finally deal with a locally based company that actually does care about the customer. Great company, great support & great services at great prices.
Pay two months in advance. Oh, and we won’t provide you with service.
We swapped from Tangerine (consistent service) to Epic as they seemed good value. We lost service not long ago after transferring. Currently zero internet and has been the case for over 24 hours straight. Their Phone line is disconnected so you can’t call anyone for support. We’ve been sitting on the chat all day waiting to get through to support. And the only other option is to text and we are awaiting reply on that too.
But incredibly suspicious that their only phone line doesn’t exist.
When we were receiving sketchy coverage from epic i...t would cut out randomly throughout the day. Especially in peak evening times. We’ve had multiple nights where it just disappears at 9pm and will only work the next day. Their server also bounces around the world so we went from Aus to USA servers without warning so no Netflix etc. would work for us.
No NBN & No Customer response
Have been off line for over 48 hours and no one has responded to online requests or emails. Have tried to ring their numbers and they are disconnected. Checked the address on 11/66 Clarence Street and it is a rent office space by the hour/day and they haven't heard of Epic nor have they been a customer in that building. I have now lodge a complaint with the Telco Ombudsmen.
Matches the downloading speed but always disconnects
In terms of pros, the setting-up was extremely easy and the downloading speed matches the plan (40-ish) for my 50-nbn plan. However after using this for about a week or so, issues have come across every night. The internet fails for about 15 mins everyday randomly at different times and the status for Both IPv4 and IPv6 are disconnected.
However , i have had this problem for more than 2 hours on the 18th of feb. i have been struggling the whole night to use the internet and would like to know what is the cause. I am quite helpless as i still havent get any sorts of reply from the support team. Hope to hear from them soon.
Changeover to Epic left us offline
We changed over to Epic as they were new and rated well for speed. Unfortunately the transfer meant that we lost all internet. The tech at Epic blamed the NBN which didn’t make sense as we lost Internet upon transfer. Anyway they have done nothing about it and we cannot seem to get any help.
The only solution seems to be swapping to another company that offers service.
Questions & Answers
Your phone number of 1300003742 is not working I need to talk to someone
Andrew K.Epic Broadband
Our phones will be back up and running on the first of March as we're currently moving offices and training new phone staff. You can hop on an online chat any time between 9AM and 9PM and we will be happy to assist.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$79.00||$99.00||$119.00||$59.00|
|NBN Speed Tier||50/20||100/40||250/25||25/5|
|Max Download Speed||50 Mbps||100 Mbps||250 Mbps||25 Mbps|
|Max Upload Speed||20 Mbps||40 Mbps||25 Mbps||5 Mbps|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.