Please Note: Equifax was previously trading under the name 'Veda Advantage'.
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If I could give Equifax a zero (0), I would...
If I could award Equifax 0 (zero) stars, I would. Their corrections process is a crazy-making, gaslighting one (I use the word "gaslighting" with caution - I think it's a generally over-used term). When I received my credit report, it had outdated employment details listed as "current". When I contacted Equifax to have the information corrected, they advised me that they would only correct it if advised by the same agency that originally reported that information to them 7 years' ago. When I asked who that agency was, they advised me that t...hey could not disclose that to me. It's impossible to have the information corrected if they won't advise me as to who it is that needs to take care of the correction. I made multiple attempts to have this information corrected, and at every attempt, Equifax staff spoke to me robotically (repeatedly telling me things that I'd already explained to them that I understood) and ignored common sense. Their processes are illogical and disrespectful of the customer. They don't abide by their obligation to correct inaccurate information when informed of the inaccuracy. I will not be using Equifax in future.
Astonishingly appalling business with inadequate untrained staff who think they know what they are doing.
Have spent 3 weeks resubmitting documents that they say are inadequate. Conversations with them prove fruitless as staff need serious retraining. An extremely frustrating businesses to interact with. Wasted money.
I won't work for an employer who uses them
I won't work for an employer who uses them
I withdrew my job application and refused to continue with a criminal history check when I discovered Equifax Ffit2work has convictions for crimes of dishonesty https://www.accc.gov.au/media-release/equifax-formerly-veda-to-pay-35-million-in-penalties
Are responsible for one of the biggest data security disasters in history with 140 million pers...
Their scoring system is inaccurate, services are rated 1 star. Surprised that the banks rely on their scoring system.
My credit report is completely clean, no missed payments, no court judgements, no credit cards, no car loans, only loans are mortgages that have no missed payments since they were taken out.
The only instance when i went apply for the buy now pay later account, the technical glitch with their submit buttons caused me to hit the submit multiple times, resulting in multiple enquiries on my account.
My credit score dropped because of this. Equifax scoring system doesn't account for technical mistakes like this. This caused me to miss out on make a great return on the property i wanted to purchase last year.
Don't use their services (Fit2Work)
It's been a month but still haven't got the police check result back. Don't bother contacting their customer service, it's completely useless. They can't even do a follow up on my case, which they promised. It's just full of frustration and desperation, feel like they're keeping you from getting a job deliberately.
Appalling Customer Service
Take your $ and take far too long to process application
Did not bother to answer questions when on online chat
Would NOT recommend at all, I was directed to Fit2Work when I applied for a job, bad move
I contacted Equifax with a general enquiry after having received a credit report from them. My question remained unanswered after a prolonged phone call. The consultant instead asked who my mortgage application is through, proceeded to pass severe judgement on the lender, belittled me for things I said and alluded to my mortgage broker as being incompetent (broker has 35 years experience and a brilliant reputation)... Rude, aggressive and seemingly unable to listen. I said I would consider the offer of assistance (at $2500) to which I was told ...that I was ‘taking everything with a grain of salt’ and don’t seem to want help. I then said that I am a bit thrown by her rudeness and aggressive manner... Was then hung up on after a weird rant from her. Clearly won’t consider them in future.
The worst service ever
Veda the old company was the best sense Equifax got it they have very bad service with no experience what so ever. I wouldn’t recommend it at all.
they just good at charging you money every month.
Incorrect Information Relating to Me
Equifax have 2 incorrect addresses for me, where I have never lived. They were also holding information that was out of date by over 16 years, and 32 years. When I contacted them, I was told they obtain their information from credit suppliers. NOT CORRECT, the information was incorrectly recorded by Equifax. Information has still not been corrected after 5 weeks.
The veda dashboard was lovely, nice and easy to look at, easy to navigate. We seem to have gone back to 1995 website viewing with the new "updated" rubbish. It looks like something i put together in year 6 IT class. Dont get me started on Customer service - perhaps hiring a couple of English speakers would be a good start.
Australian Government need to wake up!
When is the Australian Government and AFCA going to wake up and see this company for what they are - a joke. There is too much emphasis by lenders on incorrect information and false reporting. Maybe Equifax need ANOTHER multi million dollar fine to get their act together!!!!
Atrocious, absolutely atrocious service
I wasted nearly a day attempting to complete application for police check with repeated calls to customer service. I'm a student and was charged full price. Woeful dealing with them.
Good luck with this terrible agency
It take ages them to amend something. Customer service is terrible. I am about to lose the opportunity to buy a house for the 2nd time because of this company. They have my middle name incorrect and I have been contacting there customer service and sent documents by certified mail, uploaded them and it’s been weeks I have disputed the same thing few times with same result. The bank can not get a credit report from them because of the name discrepancy. I have done everything from my side and even with the documents they cant seem to get it correct.
The reviewer stated that an incentive was offered for this review
Worst experience ever!
My credit file was ‘data matched’ with another persons file 2yrs ago resulting in me being hounded by debit collectors and unable to obtain finance. At the time the service was great, two years later same thing has happened. Waiting for 2 months- still no resolution! How can such a peak body handle my information with such little regard! I am beyond disappointed and will be making formal complaints!
Personal Information Stealer
Trying to steal your personal information and fake the businesses like they know everything about you. Know nothing. Steal everything as much as can and doing nasty business. I will jail them if I am a judge.
This company gives inaccurate reports so don't waste your money on using their service.
There needs to be some accountability for supplying false personal and business information that effects peoples access to credit.
You're in their hands... Good luck!!!
The big problem with this mob is that all the financial institutions seems to take their word as Gospel.
I never knew that shopping around for a loan would reduce my credit rating!!
They had incorrect information on my file which has impacted on me.
Contact AFCA and lodge a complaint against this lot... I have and the more people that do it the better chance they can get kicked in the butt and be more consumer friendly.
Look at the reviews, if this was any other company with such rubbish you'd go nowhere near them. Have this mob even responded to any reviews. Their silence says a lot.
Complain loud & hard against this lot.
Terrible customer service
I rang them twice at different occasions and asked about general product information, in both occassions they are unable to provide any useful information on their own products. Very useless. Unfortunately lots of credit providers use their reports hopefully they stop use them in future.
We need a class action against this company
I planned to switch my energy provider and got rejected from a provider on the ground of low rating from Equifax. Like many reviews here I have no issues at all with financial matters. I contacted Equifax to demand what information did they give to the provider and they asked all personal information and even asked for driver license no and Medicare card no that I refused to give. They said that they will send to me my file in 15 days. I don’t understand how someone collected my information and provide those information for others without consulting me!? And if they provide wrong information as many reported here they would harm us and I know for sure is my case. We need to do something about this!
I went to their website because they advertised free credit scores. I ordered my credit score from them and recieved it the next day. However, it wasn't my credit score but my credit report. I go to their dodgy website to contact them via email however it it does not work properly. At the end of the form I click on the 'not a robot' checkbox in the 'recapcha' box. But it keeps returning an error saying I didn't answer the question properly. But there is no question to answer, there is only a check box. Overall, false advertising and dodgy website.
Questions & Answers
Um money from my account I'm not understanding why nvwho you ppl are plz explain
Hi, i was looking at requesting a free credit report but it looks to me like the main aim here is just data collection on applicants. Could you please let me know where you send all of the requested personal information please?
Today i purchased a phone plan and I lost 60 points for that credit check. Is that normal?
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