Please Note: Equifax was previously trading under the name 'Veda Advantage'.
I wish there was a way to rate someone negative 5 stars.
I applied for credit from my bank who use Equifax for their credit checks. I was declined and nobody could tell me why, my score is between 500 and 600 and the only negative marks against my report are 3 enquiries over the past 2 years when making enquiries with lenders about what interest rate they could offer me for a loan. This company does not provide customer service in any capacity, refused to look at my financial history in depth as they used an automated algorithm to determine my score. If they had considered my history properly they wo...uld have seen that I have no unbecoming marks against my name and that I should have been eligible for credit. Disgusted that my bank are using these people for credit checks and I hope they realise sooner rather than later that this company is going to cost them millions in lost revenue.
Couldn't be any more poorly put together
As an employer if you want to put in place the biggest barrier to entry for attracting the best possible candidates for your organisation then use Equifax eCredentialing. It has huge problems for any user trying to create an account. Getting into your account if you have been lucky enough to be able to create one is almost impossible. If you are able to log in the process a candidate has to complete is so cumbersome and glitchy most quality candidates will simply be so frustrated they will give up and decide they want to work for an organisation that is better managed than to have chosen such a foolish piece of technology to use.
- Verified customer
The worest credit services ever
I had annual subscription with them, they started doing monthly subscribe only, and after my annual subscription is expired, I called them to renew it, but they said we are sorry, we have to cancel your account and create new one, I said that's fine!!! they did and got new account with no records, so I lost all my old records, no i have data or no information in my account with them!!, except my credit score and that's it!!!
The reviewer stated that an incentive was offered for this review
Worst company I have ever dealt with!!!
If I could give them a negative rating I would. Most incompetent company I have ever dealt with in my life, I guess that's what you get for having a call centre that is based in the Philippines. I think I have spoken to half a dozen reps now and not one of them can understand a thing I am trying to say. The situation is that a default was placed on my credit report in error, the other two credit agencies have had no issues removing the default having received confirmation from the creditor that the default was an error. However, the default sti...ll remains on my equifax report. Everytime I ring the call centre I get the same response we have not received confirmation of this from Origin. I'm pretty sure Origin would have notified them otherwise the other two credit agencies wouldnt have removed the default. Seriously the issue lies with Equifax, even though they're trying to blame Origin (origin have been nothing but helpful). The Australian government needs to do something about them!!! Why have we even got such a company dealing with our most private and personal information when they cant even control what information gets sent to them?
Since 2013, this company that was re branded from Veda to Equifax, has deducted funds from my account. I was unaware that when I purchased a credit report in 2013 that they would deduct that amount every year unless I opted out. The ACCC recently took this company to court for its unconscionable conduct. On the 2 Oct 2018 Equifax received a penalty of $3.5 million for misleading and deceptive conduct and unconscionable conduct. So one would think they would stop all 'subscriptions' that were obtained in an unconscionable manner. But no, two ded...uctions on my account occurred after this decision, the most recent was December 2018. They asked me to provide evidence that I had cancelled my 'subscription' knowing full well about their recent court penalty. I wonder how many other people are still having funds deducted from their accounts.
Equifax - no equality
My credit score with two other CRA is rated mid 700 to 800, One would think that applying for a car loan would be easy. Far from it. Equifax have given me a low 500. When i ask the question as to why, I get the run around. I get emails sent to me requesting details as to my identity after I have previously rang them and they established my identity obver the phone. . the majority of lenders including 2nd tier lenders are contracted to Equifax. Guess what , unable to get a simple loan due to the Eqifax score . lenders will not look at the ot...her two CRA credit scores. The other issue relates to enquiries, each time a person makes an enquiiry about a loan , it is reported on the credit file and if to many enquireis the credit score is reduced. I find that going through a Broker for a loan wil impact on the credit score, they make several enqiries through their panel of lenders and bingo, they all get recorded . Equifax should be made to justify how they calculate credit scores, simly put they will destroy consumer confidence and we will finish up with a class of society unable to get finance because of some alogorithm calculation. Its an absolute joke
Can I rate it - 5 Stars...
I am a receptionist for an accounting company and for the past few months Veda (equifax) has been charging us for an account we don't have. I have spent the past few months trying to get a hold of the company just to get an invoice or facts about this charge but could not get a hold of them. First they gave us an incorrect email address and after 3 calls I finally got the correct email address and a month later I still had no response. I have currently been on the phone with them for the past 3hrs and they still are not answering.
you got to be joking
I have a perfect credit history and never missed a payment. My credit score was downgraded by 40 points.
I rang Equifax and raised the question, a supervisor located overseas responded: The reason is that there is no activity on your file for the last 2 years which means I did not borrow more money.
So If anyone borrows money and apply for a credit the score is downgraded and if a Member does not borrow or apply for a credit for 2 years and never misses a payment then the score is downgraded because of NO ACTIVITY ON FILE.
The most untrustworthy n ridiculous credit check ever!!!
First time not meet the credit check only because i don't have a credit history?!!! Geezzz, I don't even have a credit card!! Trying to sign up with iPrimus for internet, didn't meet their credit check, which provided by Equifax! Have called Equifax to see what's happen, they asked my credit situation n all things. In the end, they suggest me to order a credit report!.. I have been register with other companies who has credit check with oth agent, almost same questions, always good!!! Then I thought maybe sth wrong with my id, so was trying to register with my mum's id, interestingly, failed again!!! My mum dont have any illegal record hey, not even a fine! I just want to know what's you guys' standard for 'meet credit check'?!
Not a free credit score at all!
As stated in title-was fooled by misleading add that say free credit score report..gave them all the ID I had nearly,I’m surprised they didn’t ask for bloody DNA,then to find i didn’t get the credit score resilts.called back and they said no it’s not free for the credit score you have to pay for that...BUT-after reading all these reviews I will NOT go near Equifax at all!!!
Recently selling my car but Revs wrongly identified the Model Year from the VIN number, this impacts the potential selling price.
VW Australia advised in writing the correct MY but when this was raised with Equifax they refused to correct the information on their site.
Which brings into question the accuracy of any of the information provided in their reporting, easy money.
Suggest reports are sought directly from the Australian Government site not through REVS.
Scam, their secret formula is a fraud
3 years of trying to deal with their so called secret credit score, getting information on how to fix etc... they are above the law it seems and AFCA doesn't even know who regulates them.
We should all gather take them to the high court of Australia and make them and the other 2 agencies (experian and Illion) that handle our sensitive information to release the secret formula, list the bad and good credit providers, and gives us the information we need to make good credit decisions. we are playing blind game and it needs to stop. Release the formula so we all can play the game fairly.
Worst Customer service ever!
I've been dealing with Equifax for many years and find their customer service to be utterly disgraceful. If I need to speak with the investigation team they are never available unless you get really angry and demand to be put through. What a load of garbage they do not accept calls.
The hold music is horrible and the service is worse.
I'd love to change providers but they have a monopoly over credit reports.
Complain to AFCA.
Equifax- previously trading as Veda Advantage, were taken to the Federal Court last year by the ACCC.
I encourage those persons adversely affected or having difficulty with this company to lodge a complaint with AFCA as I have recently done.
It is extremely concerning some of the main banks in Australia are checking credit applicants credit history with this company given their level of incompetence and inability to maintain correct personal financial records.
Equifax have failed to provide me with my free credit report.
Three times the Phillip...
Would give zero stars if I could
I received a lot of grief after applying for a credit card, told that I have a credit card with a bank I have never used (different to the one applied to). Applied for a report from Equifax as advised by said bank to received a report in the WRONG NAME!! Horrendous, these people hold your financial details!!
The worse service I have ever seen. Different customer service officer tells different story. They can’t even resend a password within 72 hours. The previous I called said he already lodged a request to set a new password. After 72 hours I called today the lady who picked up the call said the same story.
The worst possible credit company
Very frustrated with equifax. I was declined credit despite a very good credit rating - I do not know why and cannot seem to get any assistance from anyone. Honestly, I just want someone to have a look at it and help but no one will help me.
The call centre just passes the buck or fobs me off. If I am being declined credit, how am I meant to resolve the issue if I don't know what it is?
Deadset. Avoid at all costs.
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Questions & Answers
Today i purchased a phone plan and I lost 60 points for that credit check. Is that normal?
Is anyone knows how can I ban all my bank transactions?
I would contact your bank and ask them. If they are using your credit card, cancel it and have it replaced perhaps.
Could you please tell me the contact number?
As all I had was a email, even those on their website they said they can be contacted by phone.
they do have a phone number somewhere - however they have made it nearly impossible to find due to the aspects that they are a completely dishonest company
Veda declares legal statements upon investigations to FOS (Financial Ombudsman Services), yet I have tape recordings of Veda making statements to me directly on the phone that turns their statements made upon legal investigation as complete fraud.
Be aware if you do manage to speak to them on the phone, tape record them as they are completely dishonest
After trying for a number of months.
It is impossible to contact Veda via call centre as I rang the number for declined application it was sales, I ask for customer service I was given the sales number again, another number I was given had a recorded message saying this number was disconnected and another number was a company not Veda or part of Veda.
But I found a email address from The Financial Ombudsman Service and it is email@example.com
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