Please Note: Equifax was previously trading under the name 'Veda Advantage'.
Can I rate it - 5 Stars...
I am a receptionist for an accounting company and for the past few months Veda (equifax) has been charging us for an account we don't have. I have spent the past few months trying to get a hold of the company just to get an invoice or facts about this charge but could not get a hold of them. First they gave us an incorrect email address and after 3 calls I finally got the correct email address and a month later I still had no response. I have currently been on the phone with them for the past 3hrs and they still are not answering.
you got to be joking
I have a perfect credit history and never missed a payment. My credit score was downgraded by 40 points.
I rang Equifax and raised the question, a supervisor located overseas responded: The reason is that there is no activity on your file for the last 2 years which means I did not borrow more money.
So If anyone borrows money and apply for a credit the score is downgraded and if a Member does not borrow or apply for a credit for 2 years and never misses a payment then the score is downgraded because of NO ACTIVITY ON FILE.
The most untrustworthy n ridiculous credit check ever!!!
First time not meet the credit check only because i don't have a credit history?!!! Geezzz, I don't even have a credit card!! Trying to sign up with iPrimus for internet, didn't meet their credit check, which provided by Equifax! Have called Equifax to see what's happen, they asked my credit situation n all things. In the end, they suggest me to order a credit report!.. I have been register with other companies who has credit check with oth agent, almost same questions, always good!!! Then I thought maybe sth wrong with my id, so was trying to register with my mum's id, interestingly, failed again!!! My mum dont have any illegal record hey, not even a fine! I just want to know what's you guys' standard for 'meet credit check'?!
Not a free credit score at all!
As stated in title-was fooled by misleading add that say free credit score report..gave them all the ID I had nearly,I’m surprised they didn’t ask for bloody DNA,then to find i didn’t get the credit score resilts.called back and they said no it’s not free for the credit score you have to pay for that...BUT-after reading all these reviews I will NOT go near Equifax at all!!!
Recently selling my car but Revs wrongly identified the Model Year from the VIN number, this impacts the potential selling price.
VW Australia advised in writing the correct MY but when this was raised with Equifax they refused to correct the information on their site.
Which brings into question the accuracy of any of the information provided in their reporting, easy money.
Suggest reports are sought directly from the Australian Government site not through REVS.
Scam, their secret formula is a fraud
3 years of trying to deal with their so called secret credit score, getting information on how to fix etc... they are above the law it seems and AFCA doesn't even know who regulates them.
We should all gather take them to the high court of Australia and make them and the other 2 agencies (experian and Illion) that handle our sensitive information to release the secret formula, list the bad and good credit providers, and gives us the information we need to make good credit decisions. we are playing blind game and it needs to stop. Release the formula so we all can play the game fairly.
Worst Customer service ever!
I've been dealing with Equifax for many years and find their customer service to be utterly disgraceful. If I need to speak with the investigation team they are never available unless you get really angry and demand to be put through. What a load of garbage they do not accept calls.
The hold music is horrible and the service is worse.
I'd love to change providers but they have a monopoly over credit reports.
Complain to AFCA.
Equifax- previously trading as Veda Advantage, were taken to the Federal Court last year by the ACCC.
I encourage those persons adversely affected or having difficulty with this company to lodge a complaint with AFCA as I have recently done.
It is extremely concerning some of the main banks in Australia are checking credit applicants credit history with this company given their level of incompetence and inability to maintain correct personal financial records.
Equifax have failed to provide me with my free credit report.
Three times the Phillip...
Would give zero stars if I could
I received a lot of grief after applying for a credit card, told that I have a credit card with a bank I have never used (different to the one applied to). Applied for a report from Equifax as advised by said bank to received a report in the WRONG NAME!! Horrendous, these people hold your financial details!!
The worse service I have ever seen. Different customer service officer tells different story. They can’t even resend a password within 72 hours. The previous I called said he already lodged a request to set a new password. After 72 hours I called today the lady who picked up the call said the same story.
The worst possible credit company
Very frustrated with equifax. I was declined credit despite a very good credit rating - I do not know why and cannot seem to get any assistance from anyone. Honestly, I just want someone to have a look at it and help but no one will help me.
The call centre just passes the buck or fobs me off. If I am being declined credit, how am I meant to resolve the issue if I don't know what it is?
Deadset. Avoid at all costs.
- Verified customer
Refusing to reimburse double up payment on account
I self-initiated Standard Annual Membership on Equifax in August '18. I was then told in February '19 that my membership had expired and that I could start a Subscription based membership. They also agreed to reimburse me the "unexpired" portion of the original membership. 3 weeks later I was told this reimbursement was NOT going to happen. I have therefore been "billed" twice for a similar service. The subscription based membership has now been cancelled AND I cant access the portal for the original August 2018 membership. Their "Customer Service" has denied my original Membership. NOT GOOD ENOUGH Equifax
Don't bother contacting them!!
I'm currently a member but not for much longer!! Called to get a copy of credit credit as it should have been updated as outstanding debt was paid.
It was extremely hard for the person who took my call to understand such a basic request!! I doubt very much their call centre is based in Australia!! God help us all with these idiots adding & supposedly removing things on our credit ratings we are all well & truly doomed!!!!!!!
This Organisation controls your credit score! Ridiculous
I regularly check my credit file, every year I check all 3 Australian agencies, for some reason this year they say Credit Corp made an application for Credit using an incorrect address in NSW, I'm in WA, they flat out refuse to remove this false address, and I even have Credit Corp assisting as they know nothing of the address or the supposed Credit application, and there isn't one. They also, as others have stated, send me emails with the wrong name and details and flat out refuse to acknowledge this.
I am really surprised that the call centr...
Very unhelpful and rude customer service agents
I have recently moved to Oz from UK and rented a property, applied for a energy connection with only to find out that i cannot get it because I failed the credit check with Equifax. So, I called the customer care where the agent insisted that Equifax is not responsible for you not getting any energy connection and he can't help me with anything, I asked him can you pass the call to someone who can, to which he started shouting disclaimers on the phone repeatedly and denied passing the call to someone else. Horrible experience!!!
I am new to th...
I asked to cancel my Credit File Account, need to request 3 time before acknowledge, the they Address me the WRONG name Mr William, which i am Not that person, and here is what they said:
We apologise for any confusion, upon checking on our record you have requested your membership with Equifax Plus to be cancelled immediately.
How do you trust this Equifax to handle your personal details?
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Questions & Answers
Today i purchased a phone plan and I lost 60 points for that credit check. Is that normal?
Is anyone knows how can I ban all my bank transactions?
I would contact your bank and ask them. If they are using your credit card, cancel it and have it replaced perhaps.
Could you please tell me the contact number?
As all I had was a email, even those on their website they said they can be contacted by phone.
they do have a phone number somewhere - however they have made it nearly impossible to find due to the aspects that they are a completely dishonest company
Veda declares legal statements upon investigations to FOS (Financial Ombudsman Services), yet I have tape recordings of Veda making statements to me directly on the phone that turns their statements made upon legal investigation as complete fraud.
Be aware if you do manage to speak to them on the phone, tape record them as they are completely dishonest
After trying for a number of months.
It is impossible to contact Veda via call centre as I rang the number for declined application it was sales, I ask for customer service I was given the sales number again, another number I was given had a recorded message saying this number was disconnected and another number was a company not Veda or part of Veda.
But I found a email address from The Financial Ombudsman Service and it is firstname.lastname@example.org
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