Equifax

Most disgusting company to deal with! Refusing to accept my documentation as a I.D Continuously sending generated harassing messages regarding further ID documentation, where in fact I have provided numerous peices of paper work I have sent an emails requesting to speak to the team leader, and no response This has been an absolute nightmare for… Read more

me, causing me a great deal of distress!! My next approach will be to speak with my Human Resources department to help me deal with this terrible Equifax company

Recently tried to do my police record check still having issues this happened a few times in last 10 years regarding my name and trying follow correctly to each time and waiting now for them to fix problem please be careful using this company they are jeopardising my future work Show details

over 2 weeks waiting for a security check, Comes back asking for documents, no one answers a call (over 30 mins and waiting) I can't start a job because FIT2WORK is taking it's sweet time. I don't know why any Gov business would take this company to do checks, esp given all the feedback... Show details

Just completed a pre-employment check with 'fit2work' from Equifax. I would rate it as 'pathetic' rather than 'clunky'. This is a global company based in Georgia USA. But my experience of this fairly simple process was that.. a/ it was difficult… Read more

(impossible) working out what was required b/ I had to re-enter the same information multiple times c/ you could not save part forms and had to start over if you had to find something or do some other work. I just cannot fathom how a company with this many resources around the world manages to deliver a user experience that is so bad.

My recent experience with Equifax Australia has been absolutely disgraceful. What should have been a simple statutory request for a free credit report under the Privacy Act 1988 (Cth) turned into a month-long ordeal of misinformation, obstruction,… Read more

and shifting requirements.

Despite their own IVR system clearly stating that only a driver’s licence and Medicare card are required to obtain a free report, I was repeatedly told by call-centre staff that I had to create an online account to access it — which is completely false and contrary to Australian privacy law.

When I refused to hand over more personal information than necessary, I was subjected to weeks of delay, contradictory instructions, and demands for extra documents such as a passport, birth certificate, and 100 points of ID. None of these were legally required.

Even when their own External Disputes team finally admitted that a licence and Medicare card were sufficient, the requests for more paperwork continued — without any proof that their so-called verification system had failed. It’s clear that Equifax’s internal processes are broken, their customer service agents are poorly trained, and their left hand doesn’t know what their right hand is doing.

It took escalating the matter to the Australian Financial Complaints Authority (AFCA) just to get Equifax to acknowledge basic consumer rights and apologise for the “all-round poor experience.”

No Australian should have to go through this kind of bureaucratic nonsense just to access their own credit report — something Equifax is legally required to provide for free. Their behaviour shows a blatant disregard for the Privacy Act, and their so-called “verification” processes seem more about collecting excessive personal data than protecting it.

Avoid this company if you value your privacy and your sanity.

I am trying to get police clearance so that I can remain within Vic Health (board member). The system is garbage and the software that this company uses to process applications is appalling. The software is clunky, you don't really know where you are, it does things you don't expect and there is zero customer service - you cannot get through to… Read more

the company so called help line. The problem is you don't know what the state of play is - all you get is computer generated spam messages - which do not make sense. I not sure why Australia is so obsessed with police checks, children's checks, NDIS checks and on it goes. It the good old days you provided a reference or two and off you went. Society is headed to a bad place with all this rubbish and it doesn't look good and this company is aiding that passage. DO NOT USE THIS COMPANY.

absolute garbage. repetitive data entries. clunky forms. Ive had to print off a manual form for a UK check, complete it, scan it, upload it. surely it could be electronic. takes ages. Show details

Police checks are slow, tedious, clunky and repetitive. Site does things like prepopulate the date of birth in a non-editable field, then refuse to proceed until you add your date of birth. Only way is to go back and try making different selections to fool the system into working as it should. I have done almost a dozen police checks and every… Read more

time I virtually start from scratch. Hard to believe, but between uploading my passport and uploading my drivers licence I have not changed my name or date of birth. Neither have I since the last 6 times I did this. Or ever. Why have an account when every process starts from scratch?

Fit2Work is easily one of the most difficult websites and processes to use. All it would take is for one of their employees to use the site and they would realise how poorly designed it is. In 2026 software is usually so much better than this site. Show details

Absolutely rubbish system. Selfie requirement absolutely ridiculous with their systems not accepting the selfie I provided and no clear reasons why. My contract to start work got dragged unnecessarily. Show details

Ok, so why the hell would you need a photo of yourself holding your ID? Do they knot know how hard that is to do if you have no one to do it for you? Also my Northern Territory licence has bloody decals all over it so it is impossible or extremely hard to get all the details in a photo especially as it has one p*ss ant photo of your face on it and… Read more

one tiny photo of your face down in the right hand corner. You haver to read their text very carefully as it says they want your licence ID number which is on the back...god know why some moron come up with this idea as it is tiny. The website is like it was created by MDOS in the late 80s and you never know how long it's going to take. I a, religion on this police check so I can start a job and its boiling my blood. All my details are correct and I have no idea why they want a god d#mn photo of your passport, drivers licence and medicare card. Thats well over 100 points of ID. And the worse part is I am forced to use this dodgy organisation and I do not have a criminal record.

Because of this company's incompetence my work has been delayed long enough that I've been put in financial stress. Their communication is terrible and they make everything a million times harder than it needs to be. Absolutely terrible. Companies need to find a different service to use because this is pathetic Show details

No resolution when there is inherently something wrong with the USER INTERFACE. Abhorent customer service, made the customer feel at fault for an issue that stemmed from accessing their service through their appication page. WOULD HIGHLY ADVISED AGAINST USING THIS PLATFORM. Pay a bit more for better results i guess. Show details

Will never deal with this company again, Australia post should use another company when it comes to completing criminal checks, as this group don't understand anything you tell them, they just do a 180 and mention the same thing over and over and basically don't listen to you through the entire process, this is the reason why I missed out gaining employment with that above said company, definitely won't be wasting my time again Show details

I gave them information on my documents they requested and They didn't give me credit report. I feel much more unsafer now than before . They got details of my three documents . This should be investigated. Show details

Terrible customer service, request an enormous amount of personal information but wont tell you how it is stored when you ask. The checks request a ton of personal information yet they wont provide you with information on how your data is stored securely. The call centre operators are extremely rude and unhelpful. The whole process is draining and stressful. Show details

it’s maged from ega building & construction i would like to give 7 stars if i could to brittany she deserve it very professional very helpful easy to communicate with easy to solve your problmes thank you for being patient with me thank you so much brittany. Show details

Fit2Work in particular (part of Equifax). Poor user interface. Issues with functionality on both mobile device and computer. Difficult to access relevant information regarding required Identity and proof of name change documents. Issues with uploading files with frequent page errors. Telephone customer service representative was condescending,… Read more

dismissive, accusatory and deliberately provocative. Sure, I was tense and justifiably upset about the situation and articulated it. I wasn't rude or aggressive yet they became provocative by constantly talking over me and were especially antagonistic when I tried to end the call politely. I ended up effectually hanging up on them due to how aggressive they were.

A very, very broken system that likes to blame the user rather than take any accountability for poor system performance.

Absolutely dreadful company. I ended up getting my own national police check for my employer. In my working life of 30+ years I have never had to deal with so much back and forth with getting a simple check done, when I haven’t had as much as a parking ticket in forever. What a joke. Show details

Equifax should NOT be allowed to operate and have the impact on people's lives with the utter ineffective and inefficient way this organisation operates. Government has to step in to remove the powers of this organisation until it can demonstrates an uplift in their efficiency and effectiveness. If the record of your name is incorrect, you have… Read more

to call them on different numbers, only to be told to submit a request online. When submitting a request they won't attend to the change request for 30 days, regardless the impact this incorrect information has on your personally. Some calls, no one answers, you go straight through to provide a survey on your interactions with them, whilst one hasn't even got through to a person. This place is broken and should be shut down until it can demonstrates it can function as a business, not as a completely broken organisation. Financial institutions should not be placing reliance on this business, they're broken to the point where they should be forced to shut down. Equifax is a great idea, but a broken organisation should not be allowed to operate with the powers and impacts this place has on people.

This organisation should not be allowed to operate! They are broken and totally inefficient. Time the Australia government removes the powers of this business as they are detrimental to the economy of Australia due to the ineffectiveness of the business. A simple incorrect name to be updated requires 6 phone calls, submission of evidence and… Read more

still no action within 30 days. You call them, and go straight through to a surveyor on the service and one hasn’t even spoken to a human. To get a 1 star rating and their CEO is still allowed to run this business raises significant questions.

Based on the "Credit Score" I was given by Equifax, I spent thousands of dollars to have a fraudulent credit mark deleted, only to find out that it was a mistake made on their behalf. And through out the duration of the investigation, I wasn't notified that there had been a mistake. Definitely not a trustworthy base to use, at all Show details

Fit2Work has been one of the most disappointing background check platforms I’ve encountered. The interface is clunky, outdated, and anything but intuitive. What’s worse is their inability to verify names correctly against the Medicare system. Medicare cards often display shortened surnames when middle or last names are long, but the full name… Read more

exists in the database. Fit2Work fails to account for this, causing unnecessary verification issues.

To make matters worse, their customer support is slow and unhelpful. When I reached out to resolve platform-related issues, I was met with generic responses and no real solutions. For a service that charges significant fees, the lack of technical sophistication and responsive support is unacceptable. The character “&” which is normally used when typing in the text boxes causes error but never specify what is causing the problem until you figure it out by trial and error!

Companies should seriously reconsider using Fit2Work until they overhaul both their system and their service standards.

Applied for fit to work, PayPal holding onto payment no reasons given, unnecessary delays, fit2work staff and PayPal completely useless. Much easier to go on AFP website and get fit2work certificate easy straight forward and no hassles. Show details