1 photo
Ergon Energy QLD

Ergon Energy QLD

1.5 from 70 reviews · View Statistics
See the Best Energy Providers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Ergon Energy QLD? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Transparency
    1.5 (21)
  • Customer Service
    1.4 (21)
  • Rates and Fees
    1.2 (20)
Previous
Next

Poor customer service with complete arrogant behaviour

published

Raised 2 complaints via several avenues with respect to commercial connection applications. Never got responses. Never got a phone call. Rude replies via email and a complete disregard for customers.

Transparency
1/5
Customer Service
1/5
GJM
GJMQueensland
  • 9 reviews
  • 6 likes

Contact the Water and Energy Ombudsman for unresolved problems.

published

My meter hasn't been read by Ergon since 2020. Every time meter read was due a card would be left in the letterbox. The first saying it was unsafe to read the meter, the following giving no informaton. Made numerous phone calls to Ergon Retail who were as helpful as they could be but they were not being given the information needed from Ergon Network (Ergon is now 2 companies). After about 9 months of getting nowhere, I finally contacted the Water and Energy Ombudsman - and started receiving calls from Ergon. Apparently there was a live voltage reading on my meter box so it was unsafe to read meter but no-one bothered to tell me .. just let me continue doing self-reads.

Incentivised Review No
ServicesElectricity

Terrible company

published
Transparency
1/5
Customer Service
1/5
HHH9941803
HHH9941803Far North Queensland, QLD

Absolutely Useless, and Absolutely Disgusting.

published
Transparency
1/5
Customer Service
1/5
Energy Providers

Find out how Ergon Energy QLD compares to other Energy Providers

Know better, choose better.

Compare all
j.r
j.r
  • 4 reviews
  • 3 likes

4 bills in 3 months

published

Got our first bill for 3 mths, next bill was 12 days later, next 26 days later next just under 2 mths, wth Ergon !!! Plus haven't actually had the the meter read physically.

Transparency
1/5
Customer Service
1/5
Alizah
Alizah
  • 2 reviews
  • 3 likes

Absolutely useless - power out for the third day out of 9 in the stinking heat.

published

Absolutely useless. Been on holidays in Airlee for 9 days and had power out for the third time in the stinking heat. First time power was out for 3 hours. Second outage was 10 hours the following day- told by Ergon staff the fault was not related to the first. Its our last night here and power out again! 3 of our 9 nights stay without power in this heat is unforgivable. Lost all our produce in the fridge for the third time now and no one to.claim compensation from !!!! Absolutely useless utility provider. Would never come to Airlee beach again due to Ergon unreliability.

Incentivised Review No
ServicesElectricity
Dean
Deancairns
  • 5 reviews
  • 1 like

criminals !!!

published

if any other business was run this way they would be closed down and prosecuted , but because its government subsidised it isnt, so in effect we are subsidising our own electricity supply and have no alternative choice in Cairns, my account was altered to monthly after smart meter was installed and had the audacity to threaten to cut me off when it was overdue and if i remained on quarterly bills as i have for 12 years then i wouldnt have even had a bill for another 2 months !!
My gate and lock was forced for meter to be installed and exterior socket for generator was also damaged , about $400 in repairs.... obviously its still ongoing as they dont give a hoot...
Criminals with government backing.

Transparency
1/5
Customer Service
1/5

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Pat B
Pat BNorth Queensland, QLD
  • 16 reviews
  • 16 likes

ERGON needs competition.

published

Web site next to useless. Limited payment options. Third world supply service. But when you have no competition and controlled by government guess your free to provide the level of service you see fit. Dealing with Telstra was the same - until competition arrived. Hopefully someone can provide some competition to this outfit in North Queensland. Sign me up. Reviews on these pages pretty well sum it up.

Transparency
3/5
Customer Service
1/5
Sean
SeanGreater Melbourne (Metropolitan), VIC
  • 22 reviews
  • 48 likes

Charge double due to faulty meters

published

Ergon steal money from users with faulty meters and don’t refund when caught out. Bills are double what they should be. Avoid. And if you have no choice but Ergon for electricity - get meter tested and contact ombudsman if bills are higher than average.

Transparency
1/5
Customer Service
1/5
Energy Providers

Find out how Ergon Energy QLD compares to other Energy Providers

Know better, choose better.

Compare all
Dipak
DipakDarling Downs, QLD

unattendant complaints for faulty relay on hot water system.

published
Transparency
2/5
Customer Service
2/5
Aza
AzaNew Auckland
  • 7 reviews
  • 8 likes
  • Verified

Ergon Energys "Rewards" program

published

Ergon offers direct debit users a bonus of $75 every 3 months if you use direct debit. Then they make sure your monthly deduction is the exact amount, that you can never use the bonus "Reward". They should change the name to fraud, scam or hustle.

Transparency
1/5
Customer Service
1/5
Mia Y.
Mia Y.Far North Queensland, QLD

Terrible charging fee

published

Close my acc, they unsuccessfully twice to access in the apartment to check the final meter, I offered them to contact me if there is any problem however the staff said they wont give any call and told me the staff who regular check metre box are different then the staff who check the final mater therefore they can find the place then they cant.

Transparency
3/5
Customer Service
3/5
Energy Providers

Find out how Ergon Energy QLD compares to other Energy Providers

Know better, choose better.

Compare all
katty_murt
katty_murtNorth Queensland, QLD
  • 17 reviews
  • 5 likes

Ripped off!!

published

We were made to install the new smart meter and bills have tripled. Absolutely disgusted with the service and no one cares. No competition in north qld. Why don’t we have a choice? Bring back the old meters!

Transparency
1/5
Customer Service
1/5
Theresa G.
Theresa G.Far North Queensland, QLD

No communication

published
Transparency
1/5
Customer Service
1/5

Ergon monopoly in Townsville and they can't even provide power some days

published

Since moving to Townsville, I've discovered that Ergon energy is the only provider for electricity in this region. Of course this means power costs more than the rest of Australia and to add insult to injury this morning there was a brownout. If you're going to overcharge you should atleast provide a reliable service.

Transparency
3/5
Rates and Fees
1/5

Questions & Answers

Nickywoof
Nickywoofasked

will ergon remove trees that could affect power lines?

No answers
Nickywoof
Nickywoofasked

if a tree on private property might affect powerlines can we get help removing it

No answers
Sylvia Spengel
Sylvia Spengelasked

My bill has been basically the same for years. This all changed when they changed me over to digital. It practically doubled. They said it was because it had been estimated, but I was always at home & spoke to them each time.

No answers
See all Ergon Energy QLD questions

Get an answer from our members

Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
Visit official website

Other Energy Providers

Previous
Next
See all Energy Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.