Ergon Energy QLD

Outage after outage for maintenance. Generally 6hrs at a time. Exorbitant connection fees. I was overseas for 4 weeks, turned off hot water , zero usage. Still cost almost $100. Show details

16 outages from 1st Jan 2026 till 16 March 2026. Zero fux give from Ergonad. We have spent at least $300 on fuel not including servicing and maintenance just to keep the fridges running. Last few outages have been PLANNED 8hour outages, hottest and… Read more

most humid time of the year. Someone is on the take at Ergon. Only an id*ot would do planned outages in wet/hot season. Criminal scumbags.

This company is the perfect representation of what happens when big companies are in bed with the government. What this company is doing should be illegal, you’ve monopolised the market in north Qld we have the option of using you grubs or not having power. $1400 a quarter for a couple in a small house. FOH. Your ceo should be in jail for what he is doing to hard working families Show details

Wouldn’t even give them one star. Outage after outage after outage. Customer service is non existent. No compensation for the CONsTANT outages. It’s an absolute circus but godforbid we don’t settle our bills on time- bills for power we rarely d#mn well have Show details

Used to think they were great but they too have gone the way of all companies. Ignorant and don't don't care. And customer service.... Gone. Just blame game like everyone else. Show details

I'm going off-grid. Ergon pay me $0.0866 per kWh for electricity from my solar panels. They sell it back to me @ $0.29975 per kWh and charge me $1.53493 per day for their service fee. I'm going to go off-grid and buy a battery bank and have no account with them any more. They're adding battery banks at the local power station to store power… Read more

from my solar panels and sell it back to me for 3.46132 times the profit. Plus charging a daily service fee to do so.

Also I'll be able to use electricity when there's a power outage. The grid connected system doesn't work just with solar even during the middle of a hot Summer day. So I'll be able to flush during power outages.

Every time you ring them you get that recorded message. Helping other customers, wait for 20 minutes. After 20 minutes it just repeats. No thought given to the elderly that find the online technology difficult to navigate at times. Show details

I would like to give credit, where credit is due. This morning I had 2 Ergon gentlemen come to abolish an old line that was not in use. Their names are Chris and Paul, they were very professional and courteous in their manner of doing business and I give them 5 gold stars. Thank you guys, kind regards Wendy Storer Show details

People in 3rd world countries have more reliable electricity than this nonsense. There's maintenance every 2nd week with loss of power for upto 9hrs or more with over 500+ customers affected, they call it routine maintenance. Unreliable to say the least!! If you like electricity then FNQ isn't the place to live. Show details

Left with no power on Christmas. I spoke with somebody about the power at my home being shut off. I waited on the phone for a very very very long time just to be advised that they can’t actually help me. They can only legally help by working on the street and not ones homes. She began speaking with a disrespectful tone and said “that I should… Read more

be able to find an electrician to help me”. But forgets I live rurally, but we Don

I live rurally so we don’t have the same access to private electricians to Call up on Christmas at night to come and help fix the problem.

So a little bit more help to get my issue fixed would’ve been greatly appreciated but I was met with disrespectful attitude and uneducated response, solutions that could never work within my hometown

Extremely high charges, the new “smart meter “ is logging power we dont use. We have spikes of 58kw days then 8kw days?????? No customer service just a long hold then to be given the standard story. It is not our meter it is your house mysteriously using said power. No way to beat a govt owned business as they hide behind two different companies now. Show details

In my area in sladepoint the power is always out for maintenance and repairs, most there repairs times are never right. They do repairs on weekends when people need power at home. They are Very expensive I have a small home and I get $600 a month power bills, even when I’m away for holidays an used minimal power, I have a simailar size place in NSW that’s 1/2 the price for the power bill. Show details

Utterly awesome service from the linesmen, Mitch from South Mission Beach and his fabulous mate from Euromo. This was a one-in-a-million service experience. It was night, a remote location and on a hi voltage line, a brownout, so they closed everything down and went scouting for the problem. Communications 10/10. Commitment to fix it 10. Response… Read more

time 10. Resilience 10. Competence 10. Engagement/Listening 10. Overall outcome 10+. Three phase power; one phase tripped. Good old fashioned service - the way you dream it should happen and never does - Ergon are usually good on faults but this was way beyond expectations and most appreciated. Ken and Thelma. Bingil Bay.

Absolutely appalling services u have to offer communications are non existent you're pathetic. Have had you come out a dozen times trying to cut the wrong power off today u made an entry into a quarantined farm trying to do the same thing after being told half a dozen times. After the power has been cut and you realized u screwed up u tell me… Read more

you'll come back tomorrow after lunch. Expect a four hundred thousand dollar fine for biosecurity next time you hopeless bunch of fools.

The company that has everyone over a barrel and rips us all off. We have a commercial property that's currently empty with almost zero consumption happening. (One automatic LED toilet light). The property has a 12.6kw solar system that throws every kw into the grid. We get about $20/quarter as all profits are chewed up by service fee, connection… Read more

fee, maintenance fee, and a whole host of other fees. As well as receiving pittance for the thousands of kw we give. There's no other way to describe it other than a legal crime--robbery, fraud. At home we have a 5kw system and just got a bill for $1100. Now looking at going stand alone. For such a resource rich country, we are all being robbed. At the moment I am trying to get a meter put onto one part of the property and need to chat with them. Called them once, was on hold 45 mins and had to hang up as I had a meeting to attend. Called them a second time a few days later, on hold 50 mins and again had to hang up as I had workers waiting for me. With the money they extort you'd think they'd be on it. One star is too high a review. They deserve negative star ratings.

Why am I paying double the price for power and I’m sitting in a power out for no reason. Happens every 3 months. Everyone at the company should go swing on a tree branch by the neck Show details

The amount of stuffing around just to get solar hooked up to the grid.. 7 months since I first started contact and been waiting 6 weeks for yurika metering to install the so called smart meter only to be told any 3 weeks to wait further yet... frigging crap show.... Show details

Nothing but trouble and power cut off without telling us. Common thing they do all the time and being qld government they really don't care. Qld needs other energy providers and ones that will do better and be a friendly service. This company employees are just refugees on a free ride and lazy as hell Show details

Rip Off – There is no other service provider here and they force the new smart meter on you and make it a monthly bill will higher 'service fees' in my area we loose power regularly for around 1 to 2 days and there is no compensation for that. It is ridiculous would not use them if had another choice. Show details

Power outage – Had a power outage after a thunderstorm they were so prompt. The outage covered a big area and there were power lines down. It is wonderful to be able to have the aircon on and showers again. Thankyou Show details

WORST ENERGY PROVIDER IN AUSTRALIA!!! – Zero stars should be an option. I have experienced more power outages with this woeful company in just a few years than in all 60 years of my life. Constantly have power outages, with the previous one lasting 2 weeks, with zero compensation offered, and full payment for bills expected. Absolutely appalling for 2024. They have the monopoly on… Read more

providing power in this area so we don't even have a choice. YOU NEED TO DO MUCH BETTER ERGON ENERGY. YOU ARE AN ABSOLUTE DISGRACE TO AUSTRALIA!!!!!!!!!!!!

Excuses for failure – Called due to Ergon signals causing fan lights to flash. Excuse offered was that problem was only caused since people started installing dc fans. So it is out fault for installing newer technology. Actually it is Ergon’s fault for not keeping up with technology. Show details

Not happy – Terribly bad company. Issued us a letter saying our meter was going to be changed over on the 10th of December (today) but nobody came. Spoke to Ergon who gave us the number for the contractor (Yurika) and they stated that Ergon printed the letter without consulting them and as such they were unaware of the need to attend today, Yurika has… Read more

scheduled the changeover for the 22nd of January now. Thanks a lot for your incompentence Ergon. But hey, you don't have much incentive to change and become a better company since your our only choice of provider. The problem is not the in the field staff but the staff in the offices in Flinders Street, Townsville and Rockhampton who seem to either not care much about their jobs or are too invested in having coffee and cake or updating social media pages and channels. I understand it has now been rescheduled but that is not the point. I got the letter a month ago with the date 10/12/24 and I waited all day for them to turn up. Not impressed. Ergon also are not nice when it comes to compensating people for loss due to outage. No matter the reason if the power goes off for 10 hours or more you should pay compensation. End of story.