Poor customer service with complete arrogant behaviour
Raised 2 complaints via several avenues with respect to commercial connection applications. Never got responses. Never got a phone call. Rude replies via email and a complete disregard for customers.
Contact the Water and Energy Ombudsman for unresolved problems.
My meter hasn't been read by Ergon since 2020. Every time meter read was due a card would be left in the letterbox. The first saying it was unsafe to read the meter, the following giving no informaton. Made numerous phone calls to Ergon Retail who were as helpful as they could be but they were not being given the information needed from Ergon Network (Ergon is now 2 companies). After about 9 months of getting nowhere, I finally contacted the Water and Energy Ombudsman - and started receiving calls from Ergon. Apparently there was a live voltage reading on my meter box so it was unsafe to read meter but no-one bothered to tell me .. just let me continue doing self-reads.
Had gotten my first disconnection and I’ve never been so disappointed with their customer service.
So I rang up the same day I got disconnected ; went through THREE different people just to come to a solution! The first person I had spoken to made me think they were agreeing with me only to find myself talking to person number two for I don’t know what reason? ; second person had the worst customer service and sounded judgemental. This person had the audacity to mention I had so & so months to pay off my bill (I was about two months behind but ...
Absolutely Useless, and Absolutely Disgusting.
I had to sign up with Ergon again for a new rental property, I tried multiple times to contact them, being that my working hours are between 7am - 5.30pm, I do manage incoming calls, my time to call is limited and I find myself sending emails and logging enquiries online, to only be told today that there is no record when it comes to me having to end my lease.
The set up was easy, I even found out I had money sitting in my account which I could be given back or put towards my new account. I rented this apartment for 6 months, and coming up to...my end of lease date - I sent an enquiry about this and requested help again, and then again once more. The bill has come through, and I am being charged for the tenants entire usage. Now, I am understanding and being back from over interstate I wasn't sure of the processes, if I am totally to blame, I can understand this. What I CANNOT understand is a companies audacity to now say that I not only have to pay this, but I have to wait a week for them to get an entire new reading. So now I have been advised that I have to cover MORE of their expenses. It took me hours of calling and being transferred from wrong area to wrong area, to have the situation worst, and having to deal with customer service officers who aren't even slighty understanding or considerate. Maybe a change in tone might help how people feel leaving an already upsetting conversation.
4 bills in 3 months
Got our first bill for 3 mths, next bill was 12 days later, next 26 days later next just under 2 mths, wth Ergon !!! Plus haven't actually had the the meter read physically.
Absolutely useless - power out for the third day out of 9 in the stinking heat.
Absolutely useless. Been on holidays in Airlee for 9 days and had power out for the third time in the stinking heat. First time power was out for 3 hours. Second outage was 10 hours the following day- told by Ergon staff the fault was not related to the first. Its our last night here and power out again! 3 of our 9 nights stay without power in this heat is unforgivable. Lost all our produce in the fridge for the third time now and no one to.claim compensation from !!!! Absolutely useless utility provider. Would never come to Airlee beach again due to Ergon unreliability.
if any other business was run this way they would be closed down and prosecuted , but because its government subsidised it isnt, so in effect we are subsidising our own electricity supply and have no alternative choice in Cairns, my account was altered to monthly after smart meter was installed and had the audacity to threaten to cut me off when it was overdue and if i remained on quarterly bills as i have for 12 years then i wouldnt have even had a bill for another 2 months !!
My gate and lock was forced for meter to be installed and exterior socket for generator was also damaged , about $400 in repairs.... obviously its still ongoing as they dont give a hoot...
Criminals with government backing.
ERGON needs competition.
Web site next to useless. Limited payment options. Third world supply service. But when you have no competition and controlled by government guess your free to provide the level of service you see fit. Dealing with Telstra was the same - until competition arrived. Hopefully someone can provide some competition to this outfit in North Queensland. Sign me up. Reviews on these pages pretty well sum it up.
Charge double due to faulty meters
Ergon steal money from users with faulty meters and don’t refund when caught out. Bills are double what they should be. Avoid. And if you have no choice but Ergon for electricity - get meter tested and contact ombudsman if bills are higher than average.
unattendant complaints for faulty relay on hot water system.
I am a ergon customer in Toowoomba. I had installed solar panels few years back. but I noticed I was charged more on my electricity bills compare to my friends who has installed solar panels. than I called private electrician and he bring to my notice that we are in Tariff 31 night rate, but on our electricity meter board, there is a faulty relay for hot water system which stays ON for day and night(24 hrs.) instead of night which is resulting in more electricity bills.
I have lodged complaint with ergon 132296 on 4th march. I had made a c...all after couple of weeks and they said it will be fixed in 20 days time frame. but till date after couple of calls it is still unattendant . now I am not sure when they will fixed. Dipak Toowoomba.
Ergon Energys "Rewards" program
Ergon offers direct debit users a bonus of $75 every 3 months if you use direct debit. Then they make sure your monthly deduction is the exact amount, that you can never use the bonus "Reward". They should change the name to fraud, scam or hustle.
Terrible charging fee
Close my acc, they unsuccessfully twice to access in the apartment to check the final meter, I offered them to contact me if there is any problem however the staff said they wont give any call and told me the staff who regular check metre box are different then the staff who check the final mater therefore they can find the place then they cant.
We were made to install the new smart meter and bills have tripled. Absolutely disgusted with the service and no one cares. No competition in north qld. Why don’t we have a choice? Bring back the old meters!
We moved into our new property Mid October and getting Ergon to recognise this was a nightmare but got there in the end! 3 months go by and pay 2 bills. All seems fine. End of January the meter reader guy says my meter is faulty, first ive heard of it but OK. So beginning of February I get a smart meter installed by them, didn't know what was going on, but ok... just going a long with what they need to do.
Fast forward 1 month and I receive a bill for $1000... what the hell!!! Even the KWH is triple as to what I have paid the last 4 years wit...h them at my other property. They say my meter has been broken since I first moved in and this is the difference I have to pay. But they can't explain how they know this is the difference, why, and how long my meter box has been broken as that is a another company who deals with that?!!! So I request an investigation and everything to put in an email as to why this bill is what it is, why my KWH is over 3000 whereas every other bill has been under 1500 For a similiar time period (3 years of bills I looked at!). They can't give me an answer. Refer to the complaint department which is a 4-6 week wait! Yay! Useless company, lack all basic communication and are happy to make up all amounts and charge customers more. Unfair they monopolize the market in Cairns as I would drop them in a heartbeat.
Ergon monopoly in Townsville and they can't even provide power some days
Since moving to Townsville, I've discovered that Ergon energy is the only provider for electricity in this region. Of course this means power costs more than the rest of Australia and to add insult to injury this morning there was a brownout. If you're going to overcharge you should atleast provide a reliable service.
Questions & Answers
will ergon remove trees that could affect power lines?
if a tree on private property might affect powerlines can we get help removing it
My bill has been basically the same for years. This all changed when they changed me over to digital. It practically doubled. They said it was because it had been estimated, but I was always at home & spoke to them each time.
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