Ergon Energy QLD

Ergon Energy QLD

Ergon Energy QLD
1.4

167 reviews

PositivevsNegative
10% · 16150 · 90%

Transparency
1.5
Customer Service
1.3
Rates and Fees
1.4
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Reviews

167 reviews
167 reviews
Roy R.
Roy R.
 

Appalling

Something fishy is going on with the "new" estimating meters,,some dodgy stuff going on when ya go from being 400 in credit every month to 600 debit every month. Show details
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Frank
FrankWestern Australia6 posts
 
stewartwenck
stewartwenckNorth Queensland, QLD2 posts
 

Brilliant work

The tree trimming team were here today and have done a magnificent job. The guys were polite, helpful and considerate. They were careful in keeping the aesthetic of the street-scape. They also picked up the few trimmings that had fallen into the yard. The team are back this afternoon to chip the branches that were removed.
A huge and sincere thank you to the Ergon infrastructure team. Show details
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Jeff L
Jeff LAU6 posts
 

Joke of a company

WOW can honestly say I have never been so frustrated dealing with another company. No competition in Toowoomba so they just do not care. Website that is more than lacking forcing you to call with wait times of over an hour so you just hang up. I believe they have installed a solar digital meter on our house when we have no solar. Say they cant get in to read meter when there is a gate that everyone else finds its right where it should be next to the mail box. I am currently on hold again with longer than usual wait times. What a joke of a company Show details
Danielle
DanielleSouth East Queensland, QLD5 posts
 

Amazing Work

Big thanks to the Ergon guys of Rockhampton that came out to Rockonia Rd last night to a seriously sizzling power pole fuse...it was having a terriffic time fizzing away....you all came and fixed it as quick as you could...thank you... I wouldnt of liked to be the 1 that has to flick the swtich back on though..... stand back everyone...but you all new what you were doing ...amazing job ..phew! Show details
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sookhangoo
sookhangooSouth East Queensland, QLD9 posts
 

CEO of Ergon Energy can't stop laughing at you and I wasting our time in writing these reviews

I have tried to speak with these people and none of their numbers have a warm and moving body behind their phones. Saving money and not employing people is their goal and your time and my time is worthless to this company. Government must interven and stop people suffering from lack of attention to them by this mob in regional areas. No other company has such a low rating of 1.4 which is embarrassing. I am sure the CEO can't stop laughing at you and I for spending our time in writing these reviews. The reason is that they don't have any competitors so they don't need to improve their customer service. Show details
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TAMARA
TAMARA
 

On call wait time

40 - 50 + minute on call wait time. Ive had a call, twice, disconnect after 45 and 30 minutes on hold. Infuriating. Show details
Harri G
Harri G
 

In the next lifetime PLEASE!

Has taken 2 hours and the outage status is still "Crew On Route". It shouldn't take this long do drive across a small city Show details
Transparency
Customer Service
Mrs Bird
Mrs Bird3 posts
 

Ergon call centre waiting time

What has happened to customer service.
One hour on the phone for someone to answer my call and 20 minutes just now on another call.
Mind you both times I had lovely staff take my call and they were very apologetic for the length of time it took for them to get to my call.
However it’s too long in my opinion ! What’s happened to care factor for the average person. Show details
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DAVID
DAVIDDarling Downs, QLD4 posts
 

Hopeless!

Ergon is nothing but a Joke! 3 months to move a house service and it's still not done, I've been told I have to wait another 3 months! now they want to remove my Meters and start again as a new customer! They have done nothing but lie to us and deny any responsibility for their incompetence. Ergon is by far the most disfunctional organization I have ever dealt with, no wonder people are going off grid, I soon will. They don't deserve to be in business. I have launched a case with the
Energy and Water Ombudsman Queensland. ERGON SUCK! Show details
Stephanie j.
Stephanie j.
 

Outage again

I cannot even give Ergon a rating...they are a disgrace. This is the second outage in a matter of days and no doubt, we will be without power for another 1.5 hours. This is 2024 in case you need a reminder...sort this out. Why do we have to pay for inept service. Show details
Glenn T.
Glenn T.5 posts
 

Zero customer service

Worst customer service of any company I have dealt with in sixty years. Wish i could give negative rating. Show details
Purple
PurpleQueensland, 482026 posts
 

Consistently unreliable disgusting service

Disgusting. Their recorded message goes through all the crap then they say you bin placed in the cue. THEN at exactly 30 minutes disconnect- over & over & over. I'll bet they don't have long wait times+ because they auto disconnect.
They tell us it's our service owned by queenslanders- when an insult. Show details
Transparency
Rates and Fees
Natalie G.
Natalie G.Wide Bay-Burnett, QLD
 

Terrible experience

Paying a payment plan of $200 a week for the largest bill I’ve ever received. Ergon mistakenly took over $500 the day before my direct debit. Spent an hour on hold just for them to be confused why the $500 was taken out and say they couldn’t cancel the $200 for that week cause it was already pending. No apology was given for them unexpectedly taking out $560 without my permission and they simply said they would speak to someone about a refund. I would be switching energy providers if there was any others in my area. They are terrible to try to contact, don’t call them if you don’t have hours to sit on hold and wait Show details
Johnson
JohnsonFar North Queensland, QLD40 posts
 

Terrible

The wait time is absolutely ridiculous. I wish there were more energy companies in our area. They need to do something fast. Show details
Transparency

Questions & Answers

Fred S.
Fred S.

Why has electricity rate gone from 24c to 33c a rise of nearly 30 % making having solar power no benefit at all. We have had 5 blackouts in the last 12 months ,the last being last Friday at 6am and no notification that it was out and when it would be restored. How can we allow this company to be subsided by the Queensland government when there is no competition here in North Queensland and paid by the citizens of Queensland. Maybe buy a solar battery and go off grid is the answer.

Frank
Frank  
Frank
Frank  
Frank
Frank  
Pieterr T.
Pieterr T.

i had a 10kw 32panels solar system installed about 2.5 years ago paid $11000 for the system and still during the summer time get nearly a $1200 3 monthly bill we have gas hot water and gas stove these are the 2 most power consuming items in the house and ours are gas not electric i like to know why these robbing people are getting away ripping of people here in north qld they are nothing but a bunch of legelized crookes i produce my own electricity and ergon buys it of me for 7 cents and i have to buy my own electricity that i produced back from ergon energy for 23 cents

Nickywoof
Nickywoof

will ergon remove trees that could affect power lines?

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CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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