Charge double due to faulty meters
Ergon steal money from users with faulty meters and don’t refund when caught out. Bills are double what they should be. Avoid. And if you have no choice but Ergon for electricity - get meter tested and contact ombudsman if bills are higher than average.
unattendant complaints for faulty relay on hot water system.
I am a ergon customer in Toowoomba. I had installed solar panels few years back. but I noticed I was charged more on my electricity bills compare to my friends who has installed solar panels. than I called private electrician and he bring to my notice that we are in Tariff 31 night rate, but on our electricity meter board, there is a faulty relay for hot water system which stays ON for day and night(24 hrs.) instead of night which is resulting in more electricity bills.
I have lodged complaint with ergon 132296 on 4th march. I had made a c...all after couple of weeks and they said it will be fixed in 20 days time frame. but till date after couple of calls it is still unattendant . now I am not sure when they will fixed. Dipak Toowoomba.
- Verified customer
Ergon Energys "Rewards" program
Ergon offers direct debit users a bonus of $75 every 3 months if you use direct debit. Then they make sure your monthly deduction is the exact amount, that you can never use the bonus "Reward". They should change the name to fraud, scam or hustle.
Terrible charging fee
Close my acc, they unsuccessfully twice to access in the apartment to check the final meter, I offered them to contact me if there is any problem however the staff said they wont give any call and told me the staff who regular check metre box are different then the staff who check the final mater therefore they can find the place then they cant.
We moved into our new property Mid October and getting Ergon to recognise this was a nightmare but got there in the end! 3 months go by and pay 2 bills. All seems fine. End of January the meter reader guy says my meter is faulty, first ive heard of it but OK. So beginning of February I get a smart meter installed by them, didn't know what was going on, but ok... just going a long with what they need to do.
Fast forward 1 month and I receive a bill for $1000... what the hell!!! Even the KWH is triple as to what I have paid the last 4 years wit...h them at my other property. They say my meter has been broken since I first moved in and this is the difference I have to pay. But they can't explain how they know this is the difference, why, and how long my meter box has been broken as that is a another company who deals with that?!!! So I request an investigation and everything to put in an email as to why this bill is what it is, why my KWH is over 3000 whereas every other bill has been under 1500 For a similiar time period (3 years of bills I looked at!). They can't give me an answer. Refer to the complaint department which is a 4-6 week wait! Yay! Useless company, lack all basic communication and are happy to make up all amounts and charge customers more. Unfair they monopolize the market in Cairns as I would drop them in a heartbeat.
Ergon monopoly in Townsville and they can't even provide power some days
Since moving to Townsville, I've discovered that Ergon energy is the only provider for electricity in this region. Of course this means power costs more than the rest of Australia and to add insult to injury this morning there was a brownout. If you're going to overcharge you should atleast provide a reliable service.
Long Dark Weekend, cant portray in 30 words how bad Ergon is.
Just posted away from family with defence, friday 9am power 3pm no power. Fridge full of food in a townville summer. I had been de energized no power till monday, forced day off work because they don't know how to use a phone and call before they show up between 8am and 1 pm. what in this age takes takes that long really. I will ensure none of my teams EVER use's ergon as long as i can stand. 29.9 degrees with relative humidity 83 at 930 pm. no words come to mind that i can use on this platform.........bravo Ergon you really are the worst in the southern hemisphere.
Very high & unnecessary fees
We have solar power and, due to its installation, we’re upgraded to a digital meter as part of the solar install. We opted to disable the digital meter modem. Despite the rest of our street still using the old analog meters (so meter reader man already reads for the street) EVERY bill we are lumped we are with both a meter reading charge AND a digital meter modem disabled charge. $30 per bill, every bill. I hardly see that as inline with costs incurred. We pay more each bill in fees ($150) then we do for electricity!
Worst Customer service of any electric company
I wouldn't even rate Ergon. Just try to contact them...even their staff recognise how poor the customer service is.
I've listened to some drawn out recorded messages to keep you on hold while yest another and another person try to put you through to the correct area but these guys have got NO IDEA.
I waited until it had told me about how their button options had changed, and then about their privacy statement. I started laughing when they mentioned their outstanding customer service.. After the 3rd person had taken my details and asked me my ...address again and my email address and why I was still getting paper bills, and then onto was my phone number the current one I was calling on and my date of birth....Im like Love, I just want to talk to someone about solar...so she sthen put me on hold to ask her supervisor f she could patch me through to someone in solar... I mean I did call the number for sales. So after another 5 minutes on hold listening to their stupid announcements about..did you know you can...blah blah blah at www dot.... whatever it takes to blow people off and not help you after 30 minutes. com.au.. They would be better to just employ a few people in solar sales instead of 30 in phone answering department who never let you talk to anyone and keep you waiting. For the 2nd Time today an absolute waste of my time.. Incredibly frustrating and completely UN AUSRALIAN
Just get rid of them. Toowoomba says enough!
Total and utter rip off. How these corrupt fatcats are allowed to get away with the ludicrous amount they charge for electricity is beyond me. They're disgusting, and the customer service (would we even call it that?) is...well....just...ew. The day that a new power provider arrives in Toowoomba is the day Ergon will cease to exist here and yes, they'll be waved off by all of us with joined echos of relieved laughter, and a huge rendition of "Na na na na, hey hey hey, GOODBYE" from all of us! Can't wait to see them gone!
Please, ORIGIN...AGL...End these Ergon idiots already :) please?!
- Verified customer
Arrogance + Malice + Incompetence = Ergon
Recently I had a tenant that skipped town. Yesterday I packed up the car and drove the Six hours required to arrive at the property. Hot, tired and very thirsty I eventually arrived to find that Ergon had isolated the electricity not by switching it off at the meter box but by pulling the fuse from the pole supply. After calling the number on the card left by Ergon in the meter box I eventually spoke to customer circus rep Chris KB171 who informed me that the power had been disconnected in that manner due to an unpaid bill.
Explaining that I wa...
Call Centre Mel
This is a 5* review for Call Centre customer service personnel - Mel (north Queensland).
I contacted the EEQ call centre with a billing query and Mel took the time to step me through my bill and help me locate the information I was after. She was polite and very kind in her manner, especially considering I obviously couldn't decipher what was written.
Lovely call centre customer service, thank you for a wonderful experience. I can only hope all the Call Centre personnel are the same. And thank you EEQ for keeping our call centre jobs in Australia.
Just typical of a state owned company
I received a notice in the mail telling me Ergon was going to be interrupting the power supply to our house on Sunday for necessary work. The outage would be for 5 hours. I tried to call them and just got their ridiculous on hold message for 6 minutes before I gave up. How can a company this size with this much profit not be able to afford a decent voice message system that instead of continually repeating that your conversation will be recorded gives relevant information such as how long your wait on line will be and how far down the wait you ...are. Its very simply technology in this day and age. Ok so on with the actual issue. A few days later I tried calling again and got through. The woman was quite frosty. I asked why this work needed to be done on a Sunday which is quite inconvenient. "its just when the crews can get there" OK so you can't even organise to do work in regular business hours, or is this how the unions push up wages for their workers? Can you imagine the cost of these crews working on Sundays!? Next i asked what is the work that is so urgent? All the notice says is "necessary to replace power poles and improve the electricity network" We've had the poles in the street replaced a few months ago. "it's network upgrades" she said. What are network upgrades I asked, "well it can be many things" Yes that's right its very generic and doesn't really tell me anything. She started to get quite annoyed and said "well at least they sent you a card" WOW! now that is service for you. So i have no idea why they are coming or how long it will take or why it needs to be scheduled on a Sunday morning when most families are at home and using their electricity they they pay dearly for. And this is how we are treated. It's no wonder companies like this suddenly find they are privatised or competition is introduced that wipes them out. but who cares right? It's not the government that foots the bill, its you and me.
- Verified customer
Completely useless online support - avoid using 'myaccount' for anything.
Moved out of a rental property that had power connected for a year. No problems with establishing and connecting, no problems with power supply. All went well until we moved interstate and left Ergon.
- Phoned Ergon 4 weeks prior to moving to give them plenty of notice; they said we couldn't organise a disconnection and ending account until 2 weeks prior to the move. No reason was given for this. I was told that I should use the 'myaccount' online feature.
- 1 week before we moved, I used the 'myaccount' feature from my phone's chrome browser...
STAND FOR SOMETHING OR FALL FOR ANYTHING
I am frequently contacted by various interstate electricity providers advising me that they can provide extremely competitive pricing for electricity. UNTIL...
I advise them that I live in QLD, I am usually met with a frustrated sigh or a heartfelt condolence for my unfixalbe situation. It seems there is no solution for customers unfortunate to live in QLD suffering embedded exorbedent power tarrifs issued by an untouchable supplier. Why are we, the VOTERS of QLD accepting this corrupt behavior.
Just opened my power bill - ENOUGH is ENOUGH!!!
Ergon energy harass their customers even after they have made payment plans. I received 5 phone calls in 2 days from them and their debt collection agency.i told them that the bill would be paid in full but they kept calling me about the same thing.if they would transfer the electricity from one property to your new address this issue could have been saved,and there is no other electricity company in this area that we can go through.bloody good one don't you think.
Questions & Answers
My bill has been basically the same for years. This all changed when they changed me over to digital. It practically doubled. They said it was because it had been estimated, but I was always at home & spoke to them each time.
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