Ergon Energy QLD

Ergon Energy QLD

Ergon Energy QLD
1.4

150 reviews

PositivevsNegative
9% · 14135 · 90%

Transparency
1.4
Customer Service
1.3
Rates and Fees
1.3
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Reviews

150 reviews
Libby
Libby
 

Holding my life away

Keep getting letters about changing my meter when I consistently tell them no as I’m renovating. On hold for an hour 25/3/24 before I had to hang up. On hold today for over 20 minutes before I had to hang up again. Impossible to get them via phone. Zero customer service. If there was a different provider I would swap tomorrow. Show details
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Pissed Off
Pissed OffDarling Downs, QLD
 

Down the Rabbit Hole

Have tried multiple ways and times to login. Everything from bad path to frozen to account doesn’t exist to email already registered to another account. Appalling ! Show details
Ray L.
Ray L.Far North Queensland, QLD
 

Worst service! I wish we had other options in Cairns

If I could select 0 I would! Worst service, longest wait times and lazy staff. Terrible! Show details
Barnzy B.
Barnzy B.
 

Not a happy Queenslander!

Queued for an hour and half, seriously Ergon Retail. To make things worse the customer rep denied my pension card, wouldn't put my card on my account, so now I'm really going to struggle. The rep was rude and unapologetic for her conduct as a rep for Ergon. I'm not a happy Queenslander Ergon. Show details
Dave W.
Dave W.North Queensland, QLD
 

What a joke

What the go waiting to talk to them 4 days over 2 hrs wait time what a joke dont they have phones Show details
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Suranga W.
Suranga W.
 

What's going on Origin?

Keep sending me old bills from last year. what's wrong with you guys? The customer service line is very poor too. Even after waiting for an hour still no one answers the phone. Show details
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graham c.
graham c.
 

Ergon energy qld

Ergon energy qld. Single resident/owner . My bills range from early to mid $400s. My 2024 bill is almost $700???with very low a/c use . Old queenslander with good ceiling fans (2 years old) and 50 plus casement windows. Hopeless out dated
service for 2024.. Unable to contact them by phone and email is not working. If the company managed their customer service to the same standards the
Ergon ground crews work too this rubish would not be happening. Show details
Peter
PeterFar North Queensland, QLD2 posts
 

Terrible service of late

I have called Ergon twice in the last couple of weeks with wait times over one and half hours!!!! This is criminal. Not to mention my bills going through the roof for absolutely no reason. Appalling service. Is there somewhere you can be reported because we need to do something. Show details
Taylor M
Taylor MAU2 posts
 

Call centre wait time 1.20 before hanging up…

Current wait time is said to be 10-15 on one site, 30-45 on another.
I have called two days in a row, waiting 1.20hrs yesterday and 40min today before hanging up. The hold voice over states they’re aware of the problem and are taking measures to fix it but clearly this is an ongoing issue and poor excuse for customer service. Because that’s what we are, customers, paying through the nose, who in North Queensland don’t have much other option than to wait our issues out as there is no competition in our region. Can someone’s please give Ergon Energy a run for their (OUR) money! Show details
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Splitpin84
Splitpin8426 posts
 

Rip Off

Power bill has doubled in last 6 months. Corrupt company corrupt government. So sad they have to rip qlders off. Show details
Sherene
ShereneSouth East Queensland, QLD3 posts
 
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Michelle
Michelle
 

Service is the absolute worse, appalling

Doesn't deserve one star but that's the only option offered to comment. Our bill has quadrupled since the changes.
2 hours waiting to speak to someone on the 131046 number, hung up, got a headache from the music.
Not trying anymore.
I can't access anything I need to via my account. Absolutely appalling service.
Would change providers if there was another, but there's not. Show details
Brittany
BrittanyDarling Downs, QLD2 posts
 

Would use another provider if I had the option!

I just want to cancel my account at a previously rental, the new tenants haven’t signed up in their own name. I’ve called so many times and have just been stuck on hold. I swear you used to be able to lodge a form online to cancel an account?

I agree with a previous reviewer and would rather struggle through a language barrier than wait an eternity on hold to get nowhere. Show details

Warren
WarrenFar North Queensland, QLD43 posts
 

No Customer Service, Website Doesn't Work

I've now been on hold 45 minutes! When trying to register to check my account online it tells me it's not a valid account number, but it is exactly what is on my bill! If there was another option for power in Cairns, I'd change in a heart beat! Show details
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Darren N
Darren N2 posts
 

OH HOLD AGAIN!

Cannot be rated after being on hold to sort out some account problem. This company has gone from one of the best to contact to the absolute worst by far!! Proudly Queensland owned is an absolute joke! Shame shame shame. Show details
Darren N
Darren N  
More

Currently 1.5hours and still going!!

Questions & Answers

Pieterr T.
Pieterr T.

i had a 10kw 32panels solar system installed about 2.5 years ago paid $11000 for the system and still during the summer time get nearly a $1200 3 monthly bill we have gas hot water and gas stove these are the 2 most power consuming items in the house and ours are gas not electric i like to know why these robbing people are getting away ripping of people here in north qld they are nothing but a bunch of legelized crookes i produce my own electricity and ergon buys it of me for 7 cents and i have to buy my own electricity that i produced back from ergon energy for 23 cents

Nickywoof
Nickywoof

will ergon remove trees that could affect power lines?

Nickywoof
Nickywoof

if a tree on private property might affect powerlines can we get help removing it

See all Ergon Energy QLD questions

Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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