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Ergon Energy QLD

Ergon Energy QLD

1.6 from 64 reviews · View Statistics

Reviews

  • Transparency
    1.6 (17)
  • Customer Service
    1.5 (17)
  • Rates and Fees
    1.2 (17)
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Dean

Deancairns

  • 4 reviews

criminals !!!

published

if any other business was run this way they would be closed down and prosecuted , but because its government subsidised it isnt, so in effect we are subsidising our own electricity supply and have no alternative choice in Cairns, my account was altered to monthly after smart meter was installed and had the audacity to threaten to cut me off when it was overdue and if i remained on quarterly bills as i have for 12 years then i wouldnt have even had a bill for another 2 months !!
My gate and lock was forced for meter to be installed and exterior socket for generator was also damaged , about $400 in repairs.... obviously its still ongoing as they dont give a hoot...
Criminals with government backing.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Pat B

Pat BNorth Queensland, QLD

  • 15 reviews
  • 13 likes

ERGON needs competition.

published

Web site next to useless. Limited payment options. Third world supply service. But when you have no competition and controlled by government guess your free to provide the level of service you see fit. Dealing with Telstra was the same - until competition arrived. Hopefully someone can provide some competition to this outfit in North Queensland. Sign me up. Reviews on these pages pretty well sum it up.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Sean

SeanGreater Melbourne (Metropolitan), VIC

  • 20 reviews
  • 44 likes

Charge double due to faulty meters

published

Ergon steal money from users with faulty meters and don’t refund when caught out. Bills are double what they should be. Avoid. And if you have no choice but Ergon for electricity - get meter tested and contact ombudsman if bills are higher than average.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Dipak

DipakDarling Downs, QLD

unattendant complaints for faulty relay on hot water system.

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Aza

AzaNew Auckland

  • 7 reviews
  • 7 likes
  • Verified customer

Ergon Energys "Rewards" program

published

Ergon offers direct debit users a bonus of $75 every 3 months if you use direct debit. Then they make sure your monthly deduction is the exact amount, that you can never use the bonus "Reward". They should change the name to fraud, scam or hustle.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Mia Y.

Mia Y.Far North Queensland, QLD

Terrible charging fee

published

Close my acc, they unsuccessfully twice to access in the apartment to check the final meter, I offered them to contact me if there is any problem however the staff said they wont give any call and told me the staff who regular check metre box are different then the staff who check the final mater therefore they can find the place then they cant.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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katty_murt

katty_murtNorth Queensland, QLD

  • 17 reviews
  • 4 likes

Ripped off!!

published

We were made to install the new smart meter and bills have tripled. Absolutely disgusted with the service and no one cares. No competition in north qld. Why don’t we have a choice? Bring back the old meters!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Theresa G.

Theresa G.Far North Queensland, QLD

No communication

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Ergon monopoly in Townsville and they can't even provide power some days

published

Since moving to Townsville, I've discovered that Ergon energy is the only provider for electricity in this region. Of course this means power costs more than the rest of Australia and to add insult to injury this morning there was a brownout. If you're going to overcharge you should atleast provide a reliable service.

Transparency
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Pathetic

published

Over priced, appalling timing for servicing. Two days cut off in the height of summer. Absolutely zero customer service, have the market monopolised & price accordingly. Don’t get me started on customer service....

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Long Dark Weekend, cant portray in 30 words how bad Ergon is.

published

Just posted away from family with defence, friday 9am power 3pm no power. Fridge full of food in a townville summer. I had been de energized no power till monday, forced day off work because they don't know how to use a phone and call before they show up between 8am and 1 pm. what in this age takes takes that long really. I will ensure none of my teams EVER use's ergon as long as i can stand. 29.9 degrees with relative humidity 83 at 930 pm. no words come to mind that i can use on this platform.........bravo Ergon you really are the worst in the southern hemisphere.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Dani

DaniQld

  • 5 reviews
  • 5 likes

Very high & unnecessary fees

published

We have solar power and, due to its installation, we’re upgraded to a digital meter as part of the solar install. We opted to disable the digital meter modem. Despite the rest of our street still using the old analog meters (so meter reader man already reads for the street) EVERY bill we are lumped we are with both a meter reading charge AND a digital meter modem disabled charge. $30 per bill, every bill. I hardly see that as inline with costs incurred. We pay more each bill in fees ($150) then we do for electricity!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
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Worst Customer service of any electric company

published
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Customer Service
Incentivised ReviewNo
ServicesElectricity
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1 comment
Disgusted Local
Disgusted Local
Odette

OdetteNorth Queensland, QLD

  • 4 reviews
  • 3 likes

Worst Power Company

published

Over priced and utter scammers that get away with it and the government does nothing. There is such a thing as ripping people and Ergon is top of the list. Worst company with the worst customer service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Just get rid of them. Toowoomba says enough!

published

Total and utter rip off. How these corrupt fatcats are allowed to get away with the ludicrous amount they charge for electricity is beyond me. They're disgusting, and the customer service (would we even call it that?) is...well....just...ew. The day that a new power provider arrives in Toowoomba is the day Ergon will cease to exist here and yes, they'll be waved off by all of us with joined echos of relieved laughter, and a huge rendition of "Na na na na, hey hey hey, GOODBYE" from all of us! Can't wait to see them gone!
Please, ORIGIN...AGL...End these Ergon idiots already :) please?!

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Eloopja

EloopjaNowra

  • 5 reviews
  • 13 likes
  • Verified customer

Arrogance + Malice + Incompetence = Ergon

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Jet

JetAustralia

  • 19 reviews
  • 9 likes

Call Centre Mel

published

This is a 5* review for Call Centre customer service personnel - Mel (north Queensland).

I contacted the EEQ call centre with a billing query and Mel took the time to step me through my bill and help me locate the information I was after. She was polite and very kind in her manner, especially considering I obviously couldn't decipher what was written.

Lovely call centre customer service, thank you for a wonderful experience. I can only hope all the Call Centre personnel are the same. And thank you EEQ for keeping our call centre jobs in Australia.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Roger s.

Roger s.Far North Queensland, QLD

Just typical of a state owned company

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Doug

DougAttunga

  • Verified customer

Completely useless online support - avoid using 'myaccount' for anything.

published

STAND FOR SOMETHING OR FALL FOR ANYTHING

published

I am frequently contacted by various interstate electricity providers advising me that they can provide extremely competitive pricing for electricity. UNTIL...
I advise them that I live in QLD, I am usually met with a frustrated sigh or a heartfelt condolence for my unfixalbe situation. It seems there is no solution for customers unfortunate to live in QLD suffering embedded exorbedent power tarrifs issued by an untouchable supplier. Why are we, the VOTERS of QLD accepting this corrupt behavior.
Just opened my power bill - ENOUGH is ENOUGH!!!

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Questions & Answers

Nickywoof

Nickywoofasked

will ergon remove trees that could affect power lines?

No answers
Nickywoof

Nickywoofasked

if a tree on private property might affect powerlines can we get help removing it

No answers
Sylvia Spengel

Sylvia Spengelasked

My bill has been basically the same for years. This all changed when they changed me over to digital. It practically doubled. They said it was because it had been estimated, but I was always at home & spoke to them each time.

No answers

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs

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