- Verified customer
Arrogance + Malice + Incompetence = Ergon
Recently I had a tenant that skipped town. Yesterday I packed up the car and drove the Six hours required to arrive at the property. Hot, tired and very thirsty I eventually arrived to find that Ergon had isolated the electricity not by switching it off at the meter box but by pulling the fuse from the pole supply. After calling the number on the card left by Ergon in the meter box I eventually spoke to customer circus rep Chris KB171 who informed me that the power had been disconnected in that manner due to an unpaid bill.
Explaining that I wa...
Call Centre Mel
This is a 5* review for Call Centre customer service personnel - Mel (north Queensland).
I contacted the EEQ call centre with a billing query and Mel took the time to step me through my bill and help me locate the information I was after. She was polite and very kind in her manner, especially considering I obviously couldn't decipher what was written.
Lovely call centre customer service, thank you for a wonderful experience. I can only hope all the Call Centre personnel are the same. And thank you EEQ for keeping our call centre jobs in Australia.
Just typical of a state owned company
I received a notice in the mail telling me Ergon was going to be interrupting the power supply to our house on Sunday for necessary work. The outage would be for 5 hours. I tried to call them and just got their ridiculous on hold message for 6 minutes before I gave up. How can a company this size with this much profit not be able to afford a decent voice message system that instead of continually repeating that your conversation will be recorded gives relevant information such as how long your wait on line will be and how far down the wait you ...are. Its very simply technology in this day and age. Ok so on with the actual issue. A few days later I tried calling again and got through. The woman was quite frosty. I asked why this work needed to be done on a Sunday which is quite inconvenient. "its just when the crews can get there" OK so you can't even organise to do work in regular business hours, or is this how the unions push up wages for their workers? Can you imagine the cost of these crews working on Sundays!? Next i asked what is the work that is so urgent? All the notice says is "necessary to replace power poles and improve the electricity network" We've had the poles in the street replaced a few months ago. "it's network upgrades" she said. What are network upgrades I asked, "well it can be many things" Yes that's right its very generic and doesn't really tell me anything. She started to get quite annoyed and said "well at least they sent you a card" WOW! now that is service for you. So i have no idea why they are coming or how long it will take or why it needs to be scheduled on a Sunday morning when most families are at home and using their electricity they they pay dearly for. And this is how we are treated. It's no wonder companies like this suddenly find they are privatised or competition is introduced that wipes them out. but who cares right? It's not the government that foots the bill, its you and me.
- Verified customer
Completely useless online support - avoid using 'myaccount' for anything.
Moved out of a rental property that had power connected for a year. No problems with establishing and connecting, no problems with power supply. All went well until we moved interstate and left Ergon.
- Phoned Ergon 4 weeks prior to moving to give them plenty of notice; they said we couldn't organise a disconnection and ending account until 2 weeks prior to the move. No reason was given for this. I was told that I should use the 'myaccount' online feature.
- 1 week before we moved, I used the 'myaccount' feature from my phone's chrome browser...
STAND FOR SOMETHING OR FALL FOR ANYTHING
I am frequently contacted by various interstate electricity providers advising me that they can provide extremely competitive pricing for electricity. UNTIL...
I advise them that I live in QLD, I am usually met with a frustrated sigh or a heartfelt condolence for my unfixalbe situation. It seems there is no solution for customers unfortunate to live in QLD suffering embedded exorbedent power tarrifs issued by an untouchable supplier. Why are we, the VOTERS of QLD accepting this corrupt behavior.
Just opened my power bill - ENOUGH is ENOUGH!!!
Ergon energy harass their customers even after they have made payment plans. I received 5 phone calls in 2 days from them and their debt collection agency.i told them that the bill would be paid in full but they kept calling me about the same thing.if they would transfer the electricity from one property to your new address this issue could have been saved,and there is no other electricity company in this area that we can go through.bloody good one don't you think.
Ergon, business or communist government dictatorship?
To me Ergon Energy is an arm of government dictatorship and I'll tell you why. It is also unprofessional nor fair in terms of fair business.
They forced me to accept the smart meter. I opted out as I do not wish to spy on me nor have a harmful radiation caused by the transmitter. They have never for the aprox 9 months since new, billed me correctly ie. according to the meter reading. THey send me bills twice as much as I normally use and threaten to disconnect if I do not pay in time. All that regardless if the bill is correct or not. I have n...
Monopoly on power options for our region
I've wanted to change power companies for many years because of all the type of issues this feedback blog highlights but have no other option because there isn't one... Well done Ergon you can remain unsympathetic to all the complaints you receive and don't have to worry about improving your customer service, general service or overpriced tariffs' because you have a Monopoly in my area...
4 days of rain , 4 black outs, I live in glenwood,unfortunately every day it rains we get blackouts, amazing how electricity is so expensive, yet our lines are like we live in a third world country, pathetic, and yes it's a government owned company, so if you are thinking of moving out this way, prepare yourself for blackout after blackout after blackout,as ergon is the only company that does power, there is no choice...
Cost too much
Closed my account account beginning of the year. Finalized all owing monies and was going about normal day to day to get a text message saying my account is overdue. I call them up 15 minutes of trying to get past the automative thing to then waiting another 30 minutes to talk to a human. Then trying to argue with the lady that i paid all owing monies. Then having to wait another 20 minutes on hold to find out my account before the last one from 19 months ago wasnt paid in full because some one stuffed up. Now owe more money that i wad told i had previously paid but now they are saying i havent paid them. They are the dodgiest company ever. To bad they are the only energy company in toowoomba.
Good product but almost unafordable.
I just have to honestly say that the cost of the power that Ergon Energy provide is good reliable power but it is getting to a point where I am considering cutting away electricity all together as its truly becoming painfully unaffordable. Please consider selling your product at a more affordable rate such as 9c per KWH.
Worst company I ever dealt with.
I moved to new house, Ergon is the ONLY electricity provider in the area. First bill issued after owning property 3 weeks & using power part time 2 weeks was outrageously expensive. All efforts to contact company are in vain. Phone system is out of Orwell's 1984 with robot only service. Emailed the problem, no reply. Obvious they have a don't give a rat's butt attitude to customers. Absolutely disgusting mob of fools.
- Verified customer
Have been connected with them for 9 months. Because the previous owner of the property had his HWS connected to the general tariff, I have to pay over $200 to connect it to the cheaper tariff.
They sent me the first bill on time, but since then and after many phone calls no more bills until last week, but they are still not up to date. Ergon then reversed the 9 month old bill and charged an extra $800 or so on that bill plus the other bills they sent. We are supposed to get monthly bills. The call center staff can't actually do anything to help you, they just take the details and pass them on. No explanations as to why they reverse a bill then re issue at a lot higher amount. We have no choice in providers.
Should be negative stars
Absolutely appalling company. Bills can be 6X the previous one despite using less electricity during that bill cycle. Staff are useless and rude. It's a disgrace to the Australian government that remote communities in QLD are given no choice but to put up with this disgraceful company and it's corrupt ways. Hundreds spent on 'service fees' each bill yet the only 'service' we receive is being put on hold or getting two days notice to pay a ridiculous bill.. absolutely disgusting.
Abrupt and unhelpful customer service
With our electricity bills getting higher each quarter I telephoned Ergon for some information on tariffs and ways to reduce our bill. Whenever I asked a question I was told to go to the website as the information was there. The girl was either unable to answer my questions or just wanted to get me off the phone, I could not ascertain, but was very unhelpful and abrupt. Unfortunately I cannot take my business elsewhere as there is no competition in North Queensland, hopefully one day this will change.
Ergon Energy QLD the third world provider.
Living in the year 2017 you would think that the chances of a blackout would be slim but unfortunately, where I live, blackouts are a common occurrence. Living in the year 2017 you would also think that you can choose between energy providers, where I live you cannot.
Ergon Energy is the power company for miles and miles around here and basically everywhere north of the Sunshine Coast. They also provide the infrastructure, power lines/ poles etc. for some reason, where I live this infrastructure constantly fails resulting in constant blackout...
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Questions & Answers
My bill has been basically the same for years. This all changed when they changed me over to digital. It practically doubled. They said it was because it had been estimated, but I was always at home & spoke to them each time.
With regard to the problem of the meter readers gaining safe access to properties where there is a dog on site...………..might I suggest that you take on board the very simple and successful practice of sending out a text message to your customers, perhaps a couple of days ahead, to notify them of exactly which day the meter is to be read? 25c text message Vs admin fees/wages/postage/legal costs...…..you do the math!
Hello there, have an issues with my Ripple Control Relay, in the electricity box it has a seperate unit and it is locked from access to fix the switch. Can anyone help??
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