Great value easy to set up I have been with Eric insurance for many years would recommend to anyone great value for money very friendly and helpful always kept updated on progress

The staff at Eric Insurance, have shown me every bit of professional courtesy and have been very understanding of my current situation. Payments are always prompt. Thank you Eric Insurance.

Luzina provided a very quick turn around on my claim and answered all the questions that I had. Everything was easy and quick to complete. The process was seamless. Great customer service.

I had occasion last week to claim on my Eric Extended Warranty Insurance . Very impressed with their helpful prompt service , they went above and beyond for a good outcome . I had given verbal approval to the Car dealership to investigate when I had a major fault ( fuel leaking into manifold ) before I made contact with Eric Insurance unaware I needed their permission . They covered 4 investigative hours of labour ( which they did not have to do ) as well as the purchase of parts and Installation of the new parts .. very happy customer and would not hesitate to recommend them .

My second policy and the price is just perfect. I have been with the company as a policy holder for several years and nothing is ever a problem. Honesty and and direct prices

Do not bother using them, they don't reply to emails and it takes over a hour to speak with someone in customer service and then they will charge a $50 cancellation fee when you leave! They hide this fact in their 17 page PDS. I have never heard of this before and I will never use them again. Terrible customer service.

New car warranty insurance. Made a claim with no problems at all very quick service and results. Miguel was very polite and helpful which made my claim easy to do. Was approved almost straight away.

Unbelievably bad service. Left Messages, sent emails no reply ever. Wanted to make a change to me policy so my son could drive the car- gave up and we borrowed another car as they just would not reply to my constant calls or messages. Also, cant even cancel policy so next year I will have to change my credit card just to get rid of these morons!

I thought I had good value as my car dealership recommended them. Their customer service is really bad. I’m trying to get my hail damage fixed and they aren so slow (taking weeks to reply). Now I finally ready to get my car fixed and the mechanic tells me that Eric Insurance have put the wrong price on the quote and they aren’t getting back to me.
Worst 2 years trying to deal with them. Will be changing back to AAMI when this is all dealt with.

My car finally got fixed but they refused to pay the full amount that my repairers had to then fight them for it. Eric Insurance then cancelled my policy with them.

Good policy and easy to set up. Have been with this company for 5 months now, and have not made any claim yet. Will know more if I happen to make a claim.

Was made to use this insurance company through and car dealership when purchasing my car. When i had an accident two years later, being the first ever crash where I’ve been at fault, our claim was declined and our policy cancelled (without notice) due to a petty criminal charge (charged for possession of a bullet which my partner found, thought was cool to keep and left it in his car) my husband received in the time of holding the insurance policy. Keep in mind he wasn’t the driver when the crash happened, I was and what should a charge like that have to do with an insurance claim for a car crash.

They want to dig far too deep. Its not necessary and overkill. They want to know if you've lost demerit points in the last 5 years, that's fine. But the exact dates? why?! What value does that add? Who knows that kind of information off the top of their heads. That is just the tip of the iceberg. Sticking with NRMA. Tried and true. Simple and effective.

I think my policy is good value, so far as I feel.I have not made any claims as yet, I will know better about Eric Comprehensive car insurance if I do happen to make a claim.

Very happy no questions asked sent them documents and claims processed and paid without much drama. Definitely worth having.

Thank you Eric insurance, in complicated and stressful times sometimes something like insurance does what they need to do pay out in unforeseen genuine circumstances without trying to avoid paying you and making excuses.

Very pleased with service and would recommend

I have been waiting for these people to answer my call for over an hour now and it is absolutely disgusting. There is an automated message while you wait for them to answer where they say we understand that your time is valuable. But then continues to make you wait for over an hour, absolutely ridiculous

I used the online support service to cancel my GAP insurance as I had paid my finance loan back early. The online support were quick with replies and gave simple instructions to follow. Really pleased that my refund will also be processed in a timely manner. Thank you so much!

Was forced and manipulated into buying this insurance by their “trustworthy” reps that apparently can do no wrong but get a decent commission - counterproductive right? Pretty much un-claimable insurance. GAP insurance only covered me for 33 weeks out of 260 but paid over $1000 for, Tyre & Rim should’ve only been for a year but charged for 3, and LPI - I wasn’t even eligible for! Trying to get a refund for this junk insurance but am getting blocked every day by their “Customer Resolution Leader”. Would never ever recommend this company to my worst enemy! Sign up if you want to get screwed around every which way possible.

CSO contacted me to discuss my current insurance policy. Was talked through everything and actually saved a small amount of money. Very happy and Bridget was a delight to talk to