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Reviews

Review distribution

5 star
14
4 star
5
3 star
0
2 star
0
1 star
23

Great service - Miguel

published

Miguel Hernandez was fantastic and help me to lodge claim and explain process. My claim was approve and resolve within a week.
This was my first claim but seems like made a right choice to get several insurance products for my AUDI by ERIC insurance company.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelAudi A3
Eric Product TypeEquity Protection Insurance, Loan Protection Insurance (LPI), Total Assist Insurance (TAI), Tyre & Wheel Insurance and Warranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Rajesh, Thank's for taking the time to review our Tyre and Wheel Insurance! We're happy to hear we were able to assist with repairs to your vehicle.


Dave

DaveNorth-West & West coast, TAS

Excellent service

published

When I called I got excellent service from the start. Very helpful, I had no policy number with me, but the chap was able to correctly identify me through my rego no and from there all the details where completed. I just need to send photos of my cracked wheel. Photos sent late on Friday afternoon, claim approved by 9:00am Monday morning. Excellent service.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Dave, Thanks for taking the time to share your claims experience. We're really pleased to hear we were able to help and meet your expectations!

Easy claim process

published

I rang to enquire about whether an incident was covered and was able to lodge a claim within minutes. Daniel (customer service rep) was professional and friendly and explained the process. No fuss and easy to claim...

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelKia Picanto JA AO Edition Automatic
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Cam, Thanks for taking the time to share claims your positive experience with our Tyre & Rim Insurance. We're pleased to hear our service met your expectations.

Lynnette G.

Lynnette G.Sydney, NSW

Best experience with ERIC INSURANCE

published

Im looking at some of these reviews and all i can say is WOW, because my experience with eric insurance was a very positive one, my turbo failed on my car, rang them got a claim number straight away, the man that took my claim even rang my mechanic and explain to him what is needed to help me with my claim after a few days it was approved and i just received an email today to say money will be in my account in 3 to 5 days, i am very happy with my experience with ERIC INSURANCE, and john was a pleasure, great man and made me feel so at esse... thankyou will alway speak highly and recommend them....

Value for Money
Transparency
Customer Service
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Lynnette, Thanks for taking the time to review our Warranty Insurance! Your comments have been passed onto management to be shared with the team!


Great Service, great extended warranty product.

published

I took out extended warranty cover over a year ago. My repair claim was simple to make. The team we're responsive & my car was back on the road within days. 10/10 Service & product experience.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelAudi A1 8X
Eric Product TypeWarranty Insurance
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Richard, Thanks for taking the time to write a 5 star review! We're pleased to hear you're happy with your extended Warranty Insurance!


Awesome product

published

My Eric insurance warranty has been excellent value.Eric insurance Has paid to repair a few small things in the past but yesterday they agreed to repair the diff in my car a major expense that they have taken care of.
The vehicle was assessed and claim approved within 24 hours.
I will be back on the road in a few days time.
Thank you Eric insurance I would recommend their products to anyone.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Car ModelNissan Navara D40
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Daniel, Thanks for sharing your claim experience. We're really pleased to hear you're happy with our Warranty Insurance Product!


Great service

published

We have had two claims now, both were sorted very quickly with very little fuss. Staff were really easy to deal with and very understanding. Service has been fantastic. Thanks

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeNo
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Dan, Thanks for taking the time to review our Warranty Claims Service! We've passed on your positive comments to the Warranty Claims Team!


Pat

PatSouth East Queensland, QLD

Great Service

published

Dealt with Eric insurance Yesterday for the extended warranty through novated lease. Very easy to deal with, fast approval and rep was very friendly. Fantastic to deal with, Ive had previous dealings with for tire insurance, again very quick and professional service.

Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW 1 Series F20
Eric Product TypeTyre & Wheel Insurance and Warranty Insurance
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Pat, Thanks for taking the time to rate our Warranty Insurance 5 Stars! We're pleased to hear we were able to assist!

MEA

MEASouth East Queensland, QLD

Eric.. Best Yet

published

I was involved in a car accident and they helped me with my claim which is still on going.. Staff are very helpful, sympathetic and informative, explaining the procedures and avenues to take..

Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeCar Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Mea, Thanks for taking the time to share your positive experience with our claims team. Your positive comments have not gone unnoticed and have been shared with the team!

Dan

DanSouth West, WA

Best yet.

published

Had issues with a Holden Captiva (don't laugh) ericinsurance have done a great service with helping me with all claims on this vechile. Staff have been very responsive and helpful with everything. Im very impressed.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Captiva CG
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateOctober 2019
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Dan, Thanks for taking the time to review our Warranty Team 5 stars! We've passed your comments onto the team to be shared.


gordonherford

gordonherfordSouth East Queensland, QLD

ERIC the Perfect Partner for Great Car Care!

published

Being a long term Eric customer (4 years) we have found ALL dealings seamless, efficient and timely !
The Extended Warranty Insurance has given ,peace of mind , with any claim , big or small .
There is No question as to the value of the policy or the efforts to accommodate .
Gordon and Belinda Herford ,Noosa Qld

Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Gordon & Belinda, Thank's for taking the time to rate us 5 stars! We're really pleased to hear about your positive experience with your Extended Warranty Insurance.


LizH

LizHGreater Melbourne (Metropolitan), VIC

Glad I took out insurance for runflat tyres

published

I have had terrible trouble with run flat tyres and thanks to this insurance it has helped significantly with the cost of covering replacement tyres. I was told about the insurance after I had had 8 punctures and decided to take it, as puncture repair to run flat tyres is problematic, most tyres can’t be repaired. So much for reducing tyres in landfill, run flats are not environmentally friendly... However having the insurance has at least reduced my costs.
Thank you!

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Liz, Thanks for your 5 star review! We're really pleased to hear our Tyre & Rim Insurance was able to assist you!


Erwin B.

Erwin B.

  • 2 reviews

Great service

published

I took extended warranty with Eric Ins. Unfortunately the car I bought has had to have extensive claims. Eric have been outstanding in approving and paying these claims. Extremely satisfied with this company.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelJeep Grand Cherokee WK Overland
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Erwin, Thanks for taking the time to write a 5 star review. We're really pleased to hear that you are happy with our product and service!


Angie

AngiePerth, WA

  • 2 reviews

Not worth it

published

Get pushed to buy their policy when purchasing a car. Get told it cover all window damage (not read the written policy properly, my mistake), pay so much for it per month, and silly me for believing the car dealer that Erik insurance is the lowest price in market. Got my small window at the back smashed and tried to claim it their answer was “sorry it’s not part of the windscreen and it’s not covered and you have to pay out of pocket”. Shop around other insurance and got waaaaay cheaper and actually written in their policy that it covers ALL window damages. Don’t go to this company

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance
Bastien D.

Bastien D.Hunter Region, NSW

Gap cover

published

My car was written off and i had gap cover with eric but they didnt pay the full shortfall left me with over $2000 left to pay to my finance company then tell me that the $2000 was excluded from the gap cover absolute joke of a company when i was sold the insurance i was told it covers the shortfall so i have nothing left to pay and was assured this many times by their staff yet they have no notes about this even though i asked for them to note it on my account multiple times DO NOT GET INSURANCE THROUGH ERIC THEY ARE A FRAUDULENT COMPANY

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeGAP Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance
Jane

Jane Hobart, TAS

  • 2 reviews

Good value.

published

Perfect I found the staff to be friendly and helpful when presenting a claim through to completion. The delay in my claim was not the insurance companies fault but the mechanic completing the work.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelNissan X-Trail
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJanuary 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Jane, Thanks for taking the time to write a review and sharing your positive experience with our claims team. We're really pleased to hear that we were able to assist with repairs to your vehicle!


Tricia M.

Tricia M.Sydney, NSW

DO NOT INSURE WITH THEM!!!

published

Absolutely the worst insurance company EVER!!do not take out insurance with them they will take your money but won’t pay out and even keep trying to take your money after you tell them to shove there insurance up there butts

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelHonda Odyssey
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

IamJane

IamJane

  • 7 reviews

Dreadful Company. Don't Do it!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelKia Cerato
Claim MadeNo
See all answers
2 comments
Eric Insurance
Eric I.Eric Insurance
IamJane
IamJane

Vanja A

Vanja AGreater Melbourne (Metropolitan), VIC

Terrible insurance company. Do NOT take out a policy with them.

published

Claim was approved in February and I just received a call from Eric Insurance to get in touch with Macquarie bank who weren’t able to disclose any details due to security reasons. Absolute joke of a business.

Do not engage with them.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateFebruary 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Vanja, thank you for your feedback. I understand that one of our team members has already been in contact with you to provide an update and the situation is resolved. Please let us know if we can help you with anything else.


I'm tempted to report this Insurance to 60minutes or Current Affair

published

Dodgy people.
A whole week i tried. I have been sitting on the phone for more than 2hrs waiting for someone to take my call. Nothing but their standard greeting which really doesn't offer any help at all. I am beyond disappointment. And I'm tempted to confront the guy at the dealer who gave us this Car Insurance.
I honestly can't fathom how these people can make money in the expense of innocent honest people who are just trying to get through their day.

Insurance claim madeNo

Page 1 of 3

Questions & Answers

Suraj R.

Suraj R.asked

Does 4 star warranty covers car engine? What will they do if engine blown ?

1 answer
Eric Insurance
Eric I.Eric Insurance

Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.


Suraj R.

Suraj R.asked

Does 4 star warranty covers car engine? What will they do if engine blown ?

1 answer
Eric Insurance
Eric I.Eric Insurance

Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.


Sio Chong L.

Sio Chong L.asked

have some enquiries, want to know the address near NSW and talk face to face, thx.

1 answer
Eric Insurance
Eric I.Eric Insurance

Hi Sio, Thanks for your question. Unfortunately we do not have an office in NSW.
You can contact us Monday-Friday on 1800 999 977 between 8:30-6:00pm AEST.


Get an answer from our members and Eric Insurance representatives

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