No hassle reimbursement
Needed replacement tyre, but experienced some delay getting pre-work approval at service centre. Paid in cash and sought reimbursement from Eric. No problem. Apologetic for initial approval problems and expedited reimbursement.
Eric, Have Been A Life Saver
I am going through a very difficult time with my health, unemployment, and financial hardship; I highly commend the staff at 'eric,' who have been very gracious and supportive through this very trying time.
I answered all questions and filled out the paperwork and it was seamless nothing i could complain about
it took only 2 days to process my claim so i will look at other products they have to offer
So far been very easy once I gave them all the paper work I do hope all God though without any problems at all.
Well still going though with small steps but staff have been great as far giving the right info to all questions I have asked just a shame my work was not that good dealing with this after nia 10 years of working with them.
Best warranty experience
ERIC insurance has been amazing to deal with – from the moment car broke down, Chris and the staff at ERIC over the phone provided honest and clear advice, knowing ERIC insurance was helping me was very assuring. They covered all repairs to the car and some of the out of pocket expenses. This warranty has certainly been value for money!!!
waste of time
wanted Quote for new motorcycle insurance
did it on line took about 20 mins
all positive answers ie no good driving record no claims
got to the end and a window popped up that said
sorry we do not insure this vehicle. or some thing to that affect.
only thing i can assume is my age 66
Transfer of Warranty
I have an extended warranty on my Ford Ranger. Only have had to use it once when an EGR Valve needed replacing. That was$850repair Paid before I picked up the car from the Ford dealer. Recently I emailed Eric regarding the possible selling of the Ranger and the transfer of the remainder of the warranty to the new owner. Eric got back very quickly and no problems at all with the transfer when the time comes. I have found them very professional
Seeking preferred repairer for windscreen chip
I requested advice on a preferred repairer for a windscreen chip (no bigger than $1 coin). Was repeatedly told I had to make a claim and pay my excess, despite advising the insurance officer on several occasions that it is most likely the windscreen will not need replacement, that the windscreen chip only needs repair. I waited in the queue on the phone for over 30 minutes to speak to an officer who did not understand what I was asking. I asked to be put through to someone else and was advised I needed to make a claim regardless. I am trave...lling in 2 weeks time and want the chip repaired so that it does not turn into a full windscreen replacement on country roads along the Coral Coast of WA. I have additional windscreen cover on my policy but shouldn't have to activate this for a minor repair and it should be free of excess. Extremely frustrating - officer in question had poor knowledge, language and understanding.
Cancelled my comprehensive insurance policy without any notice
Absolutely scam. They cancelled my policy without any notice. I only found out when I called them up to get a policy copy. Ive never received any notification from them both email/mail.
Best Aussie Car Insurance
I am surprised at some of these reviews. People complain about wait times to get through but the reason is probably because they are an Australian company employing Australian staff and not a call centre in a foreign country with underpaid staff who's first language is not English.
My claim process with Eric was a breeze from start to finish. The smash repair place took 2 months to actually complete the job but this was not Eric's fault, just a busy time of year. Once the job was complete I received a call from Eric insurance to make sure tha...t everything was ok with the repair and if I was happy they would close the job. Overall great experience when dealing direct with Eric insurance. They are also one of the better priced insurers. I will definitely be staying with Eric and insuring all future vehicles with them.
These_guys are deadset grubs. 20+ minutes_on hold, loads_of hidden fees. Also, Covid-19 started_a year ago, stop using_it as an excuse for lousy service. I rate_them about as good_as Petplan (rubbish).
The process was a lot easier than I had envisaged and once my claim was verified, subsequent payments were always straight forward. I would definitively recommend this ERIC insurance product.
Very quick and easy
Yes the policy was a great value. After I lodge a claim it was taken action quickly and immediately approved and payment has been processed within 24 hours. I have been insured for about 1 months now.
Just what I needed
I had not heard of Eric Insurance, but found out about them when I needed a National Insurer .My policy was easy to set up and good value for what I needed. I have only been with Eric Insurance for a short time.
Poor customer service, wait time on hold 45min @ on rwo attempts to ask question.
2yrs with Eric first claim for car damage in my driving history and it was a slow difficult process, very poor communication and follow up from Eric so have changed insurers
Questions & Answers
Do all your extended warranties pass on if/when a vehicle is sold?
I can't say you would have to call them but I would gather on this account it personal to one person but give them a call very easy to work with to het a claim call them and see how you go.
Hi Mark, Our Warranty Insurance products are transferrable when a vehicle is sold to a Private Seller. If a vehicle is traded in or sold to a motor vehicle dealer it is not transferrable. When a vehicle is sold the seller and buyer need to complete a form to enable the transfer. There are terms and conditions that must be met in order to transfer the insurance. Please refer to the relevant PDS or contact us on 1800 999 977 to discuss further. The team at eric,
Mark, from my understanding with discussions with Eric Insurance, yes, the warranty insurance products are transferrable when a vehicle is sold to a private seller, you just need to complete transfer forms.
Is warranty purchase price negotiable? Does Eric offer incentive promotions to their Dealers to pass on to the Consumer? What price can I expect to pay at purchase?
Unshaw about that but can tell you one thing and that is very good service not like most insurers were trying to get out of paying there good go and talk to them and see what deal they come back with hope this helps.
Simply call Eric as their customer service is amazing and they will tell you all the facts.
Hi 007 Oracle, Thanks for your question. The price you pay depends on a number of risk factors which varies depending on the vehicle make/model you are purchasing. You can obtain a quote on our website by visiting www.ericinsurance.com.au or you can call us on 1800 999 977 or we can direct you to the nearest authorised agent.
Get an answer from our members and eric Insurance representatives
|Category||Car Insurance||Car Insurance||Car Insurance||Motorcycle Insurance and Car Insurance|
|Other Insurance Types Offered||Income and Motorcycle||Income and Motorcycle||Income and Motorcycle||Income and Motorcycle|
|Underwriter||Eric Insurance Limited||Eric Insurance Limited||Eric Insurance Limited||Eric Insurance Limited|
|Legal Liability Cover||Included up to $20 million||Not Included||Not Included|
|Choice of Repairer||Not Allowed||Not Applicable||Not Applicable|
|Coverage Type||Comprehensive||Mechanical Breakdown / Extended Warranty||Tyre & Wheel|
|Roadside Assistance||Not Offered||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Optional Extra||Not Offered||Not Offered|
|After Accident Care|
|Hire Car after an Incident|
Included if your vehicle suffers a mechanical breakdown and is immobilised for more than 2 consecutive business days after repairs are authorised, up to a maximum of $500
Included if your Tyre / Wheel is punctured or cracked etc, and you immobilised for more than 2 consecutive business days after the dat of authorisation of reparis, up to a maximum of $500 during the Period of Insurance
|Emergency Transport & Accommodation||Included up to $500 when 100 km or more from your stated residential address||Included up to $500 if your vehicle is immobilised beyond 100kms from your home address and repairs are not completed on the day of authorisation||Included up to $500 if your vehicle is immobilised beyond 10kms from your home address and repairs are not completed on the day of authorisation|
|Towing Costs||Included||Included up to $100 for any one claim, subject to a limit of $300 during the Period of Insurance||Included up to $100 for any one claim, subject to a maximum of $300 during the Period of Insurance|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Included up to $300||Not Applicable||Not Applicable|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered||Not Applicable||Not Applicable|
|Hire Car after Theft|
Included up to $500
|Lock and Key Replacement||Included up to $750||Not Applicable||Not Applicable|
|Transit Cover||Included||Not Applicable||Not Applicable|
|Trailer & Caravan Cover||Included up to $800||Not Applicable||Not Applicable|
|Child Safety Seats and Prams||Not Included||Not Applicable||Not Applicable|
|New-for-old Car Replacement|
Earlier than 2 years and 70,000 km from original registration
|Personal Property Cover||Included up to $500||Not Applicable||Not Applicable|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Applicable||Not Applicable|
|Fire||Included||Not Applicable||Not Applicable|
|Collision||Not Included||Not Applicable||Not Applicable|
|Natural Events||Included||Not Applicable||Not Applicable|
|Theft or Attempted Theft||Included||Not Applicable||Not Applicable|
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