Awesume to deal with thankyou
Great value easy to set up I have been with Eric insurance for many years would recommend to anyone great value for money very friendly and helpful always kept updated on progress
The staff at Eric Insurance, have shown me every bit of professional courtesy and have been very understanding of my current situation. Payments are always prompt. Thank you Eric Insurance.
Quick and great customer seevice
Luzina provided a very quick turn around on my claim and answered all the questions that I had. Everything was easy and quick to complete. The process was seamless. Great customer service.
Very impressed with Eric Warranty Ins
I had occasion last week to claim on my Eric Extended Warranty Insurance . Very impressed with their helpful prompt service , they went above and beyond for a good outcome . I had given verbal approval to the Car dealership to investigate when I had a major fault ( fuel leaking into manifold ) before I made contact with Eric Insurance unaware I needed their permission . They covered 4 investigative hours of labour ( which they did not have to do ) as well as the purchase of parts and Installation of the new parts .. very happy customer and would not hesitate to recommend them .
Excellent service. So easy to deal with
My second policy and the price is just perfect. I have been with the company as a policy holder for several years and nothing is ever a problem. Honesty and and direct prices
Worst customer service and they will charge you $50 for leaving
Do not bother using them, they don't reply to emails and it takes over a hour to speak with someone in customer service and then they will charge a $50 cancellation fee when you leave! They hide this fact in their 17 page PDS. I have never heard of this before and I will never use them again. Terrible customer service.
I am glad I called to clarify things before setting myself up for trouble!
I used compare the market to find a new insurance provider after buying a new car.
Eric was too good to be true so I did some research here.
It's all well an good having a seemingly awesome provider at a great price.. but what's the catch.
Well.. there are a few.
Last year my car was damaged by a storm at shopping centre. This is the first time I've ever claimed insurance for my car being damaged.
When asked about my history.. and as other's have said there are alot more personal questions than any other provider, I included this informat...
New car warranty insurance. Made a claim with no problems at all very quick service and results. Miguel was very polite and helpful which made my claim easy to do. Was approved almost straight away.
Unbelievably bad service.
Unbelievably bad service. Left Messages, sent emails no reply ever. Wanted to make a change to me policy so my son could drive the car- gave up and we borrowed another car as they just would not reply to my constant calls or messages. Also, cant even cancel policy so next year I will have to change my credit card just to get rid of these morons!
I thought I had good value as my car dealership recommended them. Their customer service is really bad. I’m trying to get my hail damage fixed and they aren so slow (taking weeks to reply). Now I finally ready to get my car fixed and the mechanic tells me that Eric Insurance have put the wrong price on the quote and they aren’t getting back to me.
Worst 2 years trying to deal with them. Will be changing back to AAMI when this is all dealt with.
My car finally got fixed but they refused to pay the full amount that my repairers had to then fight them for it. Eric Insurance then cancelled my policy with them.
its good to have this insurance, thank you Eric
Good policy and easy to set up. Have been with this company for 5 months now, and have not made any claim yet. Will know more if I happen to make a claim.
Worst insurance company I’ve ever dealt with!
Was made to use this insurance company through and car dealership when purchasing my car. When i had an accident two years later, being the first ever crash where I’ve been at fault, our claim was declined and our policy cancelled (without notice) due to a petty criminal charge (charged for possession of a bullet which my partner found, thought was cool to keep and left it in his car) my husband received in the time of holding the insurance policy. Keep in mind he wasn’t the driver when the crash happened, I was and what should a charge like that have to do with an insurance claim for a car crash.
Far too difficult
They want to dig far too deep. Its not necessary and overkill. They want to know if you've lost demerit points in the last 5 years, that's fine. But the exact dates? why?! What value does that add? Who knows that kind of information off the top of their heads. That is just the tip of the iceberg. Sticking with NRMA. Tried and true. Simple and effective.
So far, all good.
I think my policy is good value, so far as I feel.I have not made any claims as yet, I will know better about Eric Comprehensive car insurance if I do happen to make a claim.
The reviewer stated that an incentive was offered for this review
Very happy no questions asked sent them documents and claims processed and paid without much drama. Definitely worth having.
Thank you Eric insurance, in complicated and stressful times sometimes something like insurance does what they need to do pay out in unforeseen genuine circumstances without trying to avoid paying you and making excuses.
Very pleased with service and would recommend
I have been waiting for these people to answer my call for over an hour now and it is absolutely disgusting. There is an automated message while you wait for them to answer where they say we understand that your time is valuable. But then continues to make you wait for over an hour, absolutely ridiculous
Great Online Support, so simple & easy
I used the online support service to cancel my GAP insurance as I had paid my finance loan back early. The online support were quick with replies and gave simple instructions to follow. Really pleased that my refund will also be processed in a timely manner. Thank you so much!
Please do not go with eric
Was coerced into eric insurance by finance rep at a motorcycle dealer. Come 2 months later when I claimed a not at fault claim and eric were poor to say the least. I had to deal with a 3rd party assessment company because eric dont do their own appraisal then due to covid my claim was in an aquard position. Being an overseas manufactured bike (who's isn't ) the cost was marginal, but the lead time on replacement parts was in the vicinity of 5 months so instead of writing off the bike (to allow replacement in 5 weeks taking into account the c...ost of associated hire car fees) insisted on the repairs that could take up to 5 months. I have subsequently been contacted by the at fault party's insurance who have proposed me a better deal than my own insurance company. Please do not use eric insurance they do not care about you in my case the at fault party's insurance (racq) cared more and did more to help me than my own insurance (who wouldn't end up paying anyway) poor service and poor attitude. Do yourself a favour and go with anyone else.
Horrible, manipulative company that prey on people!
Was forced and manipulated into buying this insurance by their “trustworthy” reps that apparently can do no wrong but get a decent commission - counterproductive right? Pretty much un-claimable insurance. GAP insurance only covered me for 33 weeks out of 260 but paid over $1000 for, Tyre & Rim should’ve only been for a year but charged for 3, and LPI - I wasn’t even eligible for! Trying to get a refund for this junk insurance but am getting blocked every day by their “Customer Resolution Leader”. Would never ever recommend this company to my worst enemy! Sign up if you want to get screwed around every which way possible.
Excellent Customer Service
CSO contacted me to discuss my current insurance policy. Was talked through everything and actually saved a small amount of money. Very happy and Bridget was a delight to talk to
Questions & Answers
Hi, I am new and want to thank Eric insurance, Proud owner of new Kawasaki Ninja.
do you have insurance cover for food courier delivery?
Hi Kuya, Thanks for your question. Our comprehensive Car and Motorcycle insurance does not cover food courier delivery.
I’m in the process of purchasing a car and I have the option of selecting your service for 12 month warranty. If I find that the vehicle needs something such as valve stem seals replaced or a rocker cover gasket will this be covered?
Hi Sheldon, In order to answer this question we would need to speak to you on the phone as the insurance cover differs depending on the Warranty Insurance product you are considering. You can contact our Warranty Claims Team on 1800 999 977 Monday-Friday 8:30am-6:00pm AEST for clarification.
|Category||Car Insurance||Car Insurance||Car Insurance||Motorcycle Insurance and Car Insurance|
|Other Insurance Types Offered||Income and Motorcycle||Income and Motorcycle||Income and Motorcycle||Income and Motorcycle|
|Underwriter||Eric Insurance Limited||Eric Insurance Limited||Eric Insurance Limited||Eric Insurance Limited|
|Legal Liability Cover||Included up to $20 million||Not Included||Not Included|
|Choice of Repairer||Not Allowed||Not Applicable||Not Applicable|
|Coverage Type||Comprehensive||Mechanical Breakdown / Extended Warranty||Tyre & Wheel|
|Roadside Assistance||Not Offered||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Optional Extra||Not Offered||Not Offered|
|After Accident Care|
|Hire Car after an Incident|
Included if your vehicle suffers a mechanical breakdown and is immobilised for more than 2 consecutive business days after repairs are authorised, up to a maximum of $500
Included if your Tyre / Wheel is punctured or cracked etc, and you immobilised for more than 2 consecutive business days after the dat of authorisation of reparis, up to a maximum of $500 during the Period of Insurance
|Emergency Transport & Accommodation||Included up to $500 when 100 km or more from your stated residential address||Included up to $500 if your vehicle is immobilised beyond 100kms from your home address and repairs are not completed on the day of authorisation||Included up to $500 if your vehicle is immobilised beyond 10kms from your home address and repairs are not completed on the day of authorisation|
|Towing Costs||Included||Included up to $100 for any one claim, subject to a limit of $300 during the Period of Insurance||Included up to $100 for any one claim, subject to a maximum of $300 during the Period of Insurance|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Included up to $300||Not Applicable||Not Applicable|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered||Not Applicable||Not Applicable|
|Hire Car after Theft|
Included up to $500
|Lock and Key Replacement||Included up to $750||Not Applicable||Not Applicable|
|Transit Cover||Included||Not Applicable||Not Applicable|
|Trailer & Caravan Cover||Included up to $800||Not Applicable||Not Applicable|
|Child Safety Seats and Prams||Not Included||Not Applicable||Not Applicable|
|New-for-old Car Replacement|
Earlier than 2 years and 70,000 km from original registration
|Personal Property Cover||Included up to $500||Not Applicable||Not Applicable|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Applicable||Not Applicable|
|Fire||Included||Not Applicable||Not Applicable|
|Collision||Not Included||Not Applicable||Not Applicable|
|Natural Events||Included||Not Applicable||Not Applicable|
|Theft or Attempted Theft||Included||Not Applicable||Not Applicable|
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