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Reviews

(25)
(5)
(1)
(0)
(25)
  • Value for Money
    3.5 (27)
  • Transparency
    3.8 (25)
  • Customer Service
    3.9 (28)
Ari Apos

Ari AposGreater Melbourne (Metropolitan), VIC

Very Comprehensive and Helpful Extended Warranty

published

Easy claiming process, very reasonable and very helpful customer representatives.
Have made numerous claims under policy for my BMW and they have always been very easy to deal with. Highly recommended

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Car ModelBMW 1 Series E82
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Ari, Thanks for reviewing us 5 stars and sharing your claims experience!

Quick turn around

published

Very quick turn around, the staff were helpful and easy to deal with. The claim was approved in a matter of days. Even though the repairer left me to follow up the claim, John could follow through with the previous information. No mucking around, good people. You get was it says in the PDS.

Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Adam, Thanks for taking the time to review our Warranty Insurance and share your claim experience. We're pleased to hear we were able to assist.

Cristina T

Cristina TSydney

  • 2 reviews

You pay twice

published

The policy is not good value mainly because one has to pay the excess even if they are not at fault when they make a claim. The wait on the phone to speak to a representative takes 45 minutes and the whole process is against the insured. How is this possible, after providing the company all the details of the drivers at fault I ended up paying the excess and it wasn't my fault?

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeCar Insurance
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
See all answers
2 comments
Eric Insurance
Eric I.Eric Insurance
Cristina T
Cristina T

Hello Sean,
I have already supplied all that information to your company. I’m happy to do that again. Please check the reply to your email.
Cristina

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Joe

JoeSydney, NSW

Excellent Warranty

published

Hi,
I lodged a claim for the first time, and was extremely impressed by how easy it all was,
and the claim was approved immediately the BMW dealer diagnosed the problem.
I was really worried about this after market warranty, but now I'm happy I purchased it.

Transparency
Customer Service
Value for Money
Insurance TypeVeteran, Vintage and Classic Vehicle
Plan covers drivers under 25No
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelBMW X5 F15
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Joe, Thanks for taking the time to share your claims experience online. We're pleased to hear you're happy with your Extended Warranty Insurance.

Linda H.

Linda H.Western District, VIC

Awesome service. Very responsive and on the ball

published

Excellent service. Paid my claim within a day of lodging it and even rang me to enquire if I still required cover when I forgot to send through my certificate. Can't believe I'm actually dealing with insurance as it's been so easy.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeGAP Insurance and Loan Protection Insurance (LPI)
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateDecember 2019
Claim ApprovedYes
Car ModelMazda BT50
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Linda, Thanks for sharing your recent claim experience! We're really pleased to hear we were able to assist.

Robert

Robert

  • 3 reviews

Applied excess even though we hit!!! 1 star as couldn't get lower.

published

After paying prems fro a year we were hit by a another driver in a car park. He accepted full blame but still this company applied a huge excess!!!
All interaction was unpleasant. There is no positive things to say.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeCar Insurance
Claim MadeNo
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance
Linda

LindaNew South Wales

Outstanding customer service and very quick response

published

Chris from Eric was so easy to deal with and I highly recommended. I had an issue with a repairer not wanting to go through insurance so they easily found a workaround so I could be compensated directly from the insurer. Thank you!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelMazda 3 BP (Hatchback) G20 Evolve Automatic
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Linda, Thanks for taking the time to share your experience with our Warranty Claims Team! We're pleased to hear our team was able to assist.

Hannah Ogden

Hannah OgdenSouth East Queensland, QLD

Worth reading the fine print

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive, Compulsory Third Party, Third Party Property Damage and Third Party, Fire and Theft
Plan covers drivers under 25Yes
Eric Product TypeGAP Insurance
Claim MadeNo
See all answers
2 comments
Eric Insurance
Eric I.Eric Insurance
Hannah Ogden
Hannah Ogden

Excellent Extended Warranty

published

So relieved to have purchased this insurance! It has already paid for itself. I was extremely sceptical about extended warranties and fully expected if I ever needed to claim I would be given excuses as to why I wasn't entitled to. It is the exact opposite with Eric Warranty Insurance. They actually want to help you. Miguel was professional, highly proficient and friendly from the start of my claim for my air conditioning to the finish. I will be covering any future vehicles I buy with Eric Insurance. 10/10

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelNissan Navara D40
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Ann, Thanks for you sharing your claim experience! We're glad to hear we were able to assist.

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Todd Gehring

Todd GehringGippsland, VIC

I always had doubt about Aftermarket Warranty. Thes guys have changed my mind.

published

My 2012 Mini Countryman had a problem with the thermostat and it's housing. One call to Eric sorted me out, Juan gave me a claim number. My repairer had the claim approved and I had car back within 24 Hours.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
Car ModelMini Countryman R60.II
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Todd, Thanks for taking the time to review our Warranty Insurance. We're pleased to hear you're happy with our product and service!

Prompt and thorough service.

published

My interactions with staff online were excellent. They were very helpful and explained the process clearly. I lodged a claim and within 24 hrs it was resolved. Very impressed and will recommend to others.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Thanks for taking the time to share your claims experience with our Tyre & Rim Insurance. We're glad to hear our service met your expectations.

These guys are awesome!

published

Really friendly customer service and helped me when I had a claim instead of trying to avoid it ( as others insurers do).
One of the best product I have bought and recommend it to anyone worried.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
Car ModelLand Rover Discovery 4
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Thusi, Thanks for taking the time to review our Warranty Insurance. We're really pleased to hear you are happy with our product!

James E

James EPerth, WA

Skeptical - proved very wrong!

published

Due to less than favorable reports about the warranty insurance industry in general I was naturally very skeptical about submitting a claim to Eric Insurance after I experienced problems with my car's cooling system. I couldn't have been more pleasantly surprised. EI dealt direct with the repairer and managed the claim without fuss. All done quickly and very professionally. I'd be happy to take out another policy with EI and to recommend to others.

Insurance TypeComprehensive and Veteran, Vintage and Classic Vehicle
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeNo
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi James, Thanks for reviewing our Warranty Insurance 5 Stars! We appreciate you taking the time to share your feedback and experience and are pleased to hear our service exceeded your expectations!

Myles Eusebio

Myles EusebioSydney, NSW

Miguel Hernandez excellent in quality customer service practioner

published

Miguel Hernandez facilitated my warranty claim so fast. Miguel was so polite,accommodating and very helpful. Eric insurance is lucky to have a quality focused staff. Goodluck miguel and well done.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
Car ModelMercedes-Benz E-Class
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Myles, Thanks for sharing your positive experience and rating our Warranty Claims Team 5 Stars! We're really pleased Miguel was able to assist you.

Great service - Miguel

published

Miguel Hernandez was fantastic and help me to lodge claim and explain process. My claim was approve and resolve within a week.
This was my first claim but seems like made a right choice to get several insurance products for my AUDI by ERIC insurance company.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeEquity Protection Insurance, Loan Protection Insurance (LPI), Total Assist Insurance (TAI), Tyre & Wheel Insurance and Warranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Car ModelAudi A3
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Rajesh, Thank's for taking the time to review our Tyre and Wheel Insurance! We're happy to hear we were able to assist with repairs to your vehicle.

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Dave

DaveNorth-West & West coast, TAS

Excellent service

published

When I called I got excellent service from the start. Very helpful, I had no policy number with me, but the chap was able to correctly identify me through my rego no and from there all the details where completed. I just need to send photos of my cracked wheel. Photos sent late on Friday afternoon, claim approved by 9:00am Monday morning. Excellent service.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Dave, Thanks for taking the time to share your claims experience. We're really pleased to hear we were able to help and meet your expectations!

Easy claim process

published

I rang to enquire about whether an incident was covered and was able to lodge a claim within minutes. Daniel (customer service rep) was professional and friendly and explained the process. No fuss and easy to claim...

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Eric Product TypeTyre & Wheel Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Car ModelKia Picanto JA AO Edition Automatic
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Cam, Thanks for taking the time to share claims your positive experience with our Tyre & Rim Insurance. We're pleased to hear our service met your expectations.

Lynnette G.

Lynnette G.Sydney, NSW

Best experience with ERIC INSURANCE

published

Im looking at some of these reviews and all i can say is WOW, because my experience with eric insurance was a very positive one, my turbo failed on my car, rang them got a claim number straight away, the man that took my claim even rang my mechanic and explain to him what is needed to help me with my claim after a few days it was approved and i just received an email today to say money will be in my account in 3 to 5 days, i am very happy with my experience with ERIC INSURANCE, and john was a pleasure, great man and made me feel so at esse... thankyou will alway speak highly and recommend them....

Transparency
Customer Service
Value for Money
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Lynnette, Thanks for taking the time to review our Warranty Insurance! Your comments have been passed onto management to be shared with the team!

Great Service, great extended warranty product.

published

I took out extended warranty cover over a year ago. My repair claim was simple to make. The team we're responsive & my car was back on the road within days. 10/10 Service & product experience.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Eric Product TypeWarranty Insurance
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Car ModelAudi A1 8X
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Richard, Thanks for taking the time to write a 5 star review! We're pleased to hear you're happy with your extended Warranty Insurance!

Awesome product

published

My Eric insurance warranty has been excellent value.Eric insurance Has paid to repair a few small things in the past but yesterday they agreed to repair the diff in my car a major expense that they have taken care of.
The vehicle was assessed and claim approved within 24 hours.
I will be back on the road in a few days time.
Thank you Eric insurance I would recommend their products to anyone.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Eric Product TypeWarranty Insurance
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Car ModelNissan Navara D40
See all answers
1 comment
Eric Insurance
Eric I.Eric Insurance

Hi Daniel, Thanks for sharing your claim experience. We're really pleased to hear you're happy with our Warranty Insurance Product!

Page 1 of 3

Questions & Answers

Suraj R.

Suraj R.asked

Warranty Insurance

Does 4 star warranty covers car engine? What will they do if engine blown ?

1 answer
Eric Insurance
Eric I.Eric Insurance

Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.

Suraj R.

Suraj R.asked

Does 4 star warranty covers car engine? What will they do if engine blown ?

1 answer
Eric Insurance
Eric I.Eric Insurance

Hi Suraj, Thanks for your question. The 4 Star Warranty does cover Engine Components.
You can read through the PDS located here https://bit.ly/2OX1mee for the full Terms and Conditions as we only provide General Advice that does not take into consideration your personal circumstances.

Sio Chong L.

Sio Chong L.asked

have some enquiries, want to know the address near NSW and talk face to face, thx.

1 answer
Eric Insurance
Eric I.Eric Insurance

Hi Sio, Thanks for your question. Unfortunately we do not have an office in NSW.
You can contact us Monday-Friday on 1800 999 977 between 8:30-6:00pm AEST.

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