eric insurance

Amazing Experience – I was skeptical about Eric warranty after reading the online reviews, but still I went ahead and purchased the 5 star Eric warranty on my Mercedes Benz for 3 years. And 5 days before the 3 year warranty is coming to its end, my car's back differential went bust. I panicked and completely forgot about Eric warranty and thought the coverage date… Read more

was over. I took it to the nearby Mercedes Benz showroom and they took a day to find the fault and gave me a report the next day and charged me 319$. They gave me a quotation of $8,000 to fix the back differential. I gave a call to Eric warranty and mentioned to them my cover is getting over the next day and the car is still with Benz showroom, will you be able to fix it. They instantly opened the claim number and told me not to worry, and I can bring in the car whenever I get it back from Mercedes Benz.

I got the car from the Benz showroom and took it to ATA workshop in Green square and got my car fixed for no out of pocket charge. Also Craig/John were so sweet and asked me to send them over the invoice Benz charged me and paid me the entire 319$.

Eric Insurance definitely helped me (irrespective of other reviews here). I will definitely get another service from Eric insurance if they continue to be around.

Steer clear of these scam artists – Good thing they don’t have a - option Look elsewhere, Eric is cheap for a reason. Motorbike ppl steer clear. Good thing they showed me their true colours before I added a car to my deal. If ur with them hopefully u won’t have to go through the same nightmare I did! Thumbs down worst out there Show details

Excllent extended warranty insurance and customer service – I had a coolant leak in the engine due to a faulty thermostat and hose. Took the car to the local car dealership (Waverley Mercedes Benz) where I normally get my serviced, they contacted Eric Insurance direct and took care of the entire repair process. This is great customer service without me having to get involved in the claim process,… Read more

seamlessly taken care of by Eric Insurance and the car dealership on the same day.

For peace of mind, I also purchased tyre and wheel insurance from Eric.

easy claim process, fast approval – Have loan protection insurance on our car loan with Eric. Was unable to work for a long period of time, but forgot I had the insurance, so didn't claim until well after the time I was unemployed, I made the claim 12 months after I was first out of work. Eric phone staff were informative, and knew their stuff. Online claim was easy enough to do. Payment was made within a week of applying. No fuss, no fighting to get paid. Would highly recommend. Show details

Highly recommended product – Wonderful, efficient & effective service. The Eric policy delivered everything it promised. I would definitely recommend this product for complete peace of mind in case of Total Loss of a motor vehicle. Show details

Zero response – Try calling to speak with anyone is my case is impossible left 5 urgent messages for a callback zero response. You will speak with a robot just to be told to go one line to complete forms if you wish to speak with a human. I will never use this company again. Big skip waste of my valuable time. Thanks Eric insurance. Show details

Customer are a burden – Very poor customer service, poor value for money. Took out a gap insurance policy with them, and made a claim after my vehicle was written off. Provided every bit of information required on the claim sheet. They told me they needed additional information from the finance company. Waited days without any action, finally rang them up and asked what… Read more

was happening, only to get the response, "Oh we haven't got the documents yet". Rang the finance company, "Oh we don't provide those documents". Rang Eric Insurance, "Its not my responsibility to get those documents", and refused to provide any further assistance, telling me that they would have just done nothing had I not rang and effectively done their job for them. Typical, lazy, self important keyboard operators, working for a typical, greedy insurance company. Send an email, wait till you get annoyed, do the bare minimum. Wash, rinse and repeat.

Biggest liars Around – I had car insurance with this joke of a company. I had an accident and had to claim for repairs which took them over 8 months to repair and still didn’t fix all the issues with my car. So they told me I don’t have to pay any excess as they never repaired the car properly. Which I was still not happy about having a broken car but I was leaving the… Read more

country so had to deal with it. After a couple of weeks I got a phone call demanding money for the excess which I explained to them it was already taken care of by [Name Removed]. I tried to contact her but she ignored me and I dealt with her colleague who she said [Name Removed] text her stating I was very happy with the repairs and I would pay the excess. Such a blatant lie. I had to contact the repair shop to get it in writing off them stating the insurance would pay the excess. I had no follow up phone call or apologies just more lies from [Name Removed]. PLEASE DONT USE ERIC INSURANCE.

The Worst Company Ever – I had the misfortune to deal with this company for my car insurance. They took over 8 months to get my car repaired and still never fixed it properly. Told me they would wave the excess fee as they never repaired my car. Then after that send the bailiffs to collect the excess money which I had to fight them to get it sorted. AVOID AT ALL COSTS. Show details

If i could give them 0 star – Horrible horrible insurance company. Absolutely utter disappionment. I bought car insurance hoping to get covered but coveres with problems they caused. 0 star. Dont ever choose them. Just save your money. Show details

Don't use this service! – Beware of this insurer!! They will send out your personal information to 3rd parties with out your consent. Your Residential address, your date of birth, your full name, your vehicle rego, your email and phone numbers, your bank details. When you ask them why they did that, they will say it's their policy and terms to do so. BEWARE! Show details

Good service, if you're not at fault and manage to actually get them on the phone – I had good experience last time with them but I was not at fault. To get them on the phone is always really hard though. This time, still not at fault, I waited 1 hour to get someone and that person just hang up on me.... This is really a joke, and their were not calling back afterward or say sorry. Now, I need to find time to call back and I still need to push that claim as this is not moving at the moment.. Show details

Just don't – It's been nearly 5 months since my accident and the process still hasn't been finalised Emails aren't responded to even though you are encouraged to email them every minute that you are on hold [over an hour wait time, every time] I had to start at AFCA complaint just to get the claim paid out and now I will be starting a second complaint as it… Read more

still hasn't been completed

If you do go via AFCA say you want monetary compensation as you will spend hours [approx 16 hours of logged calls on one device] dealing with this [I got $500]

Honestly the worse customer service I have ever encountered.

Spend the extra money and go with any other provider it will be worth it if you need to make a claim.

Disgraceful – 3 months and nothing. Called over 5 times. Today couldn’t provide me with any info on other party details to get a replacement car. Truly disgraceful service. Show details

Worst insurance experience ever – I bought a used motorcycle from a Triumph dealer in Springwood Teammoto. They quoted Eric motorcycle insurance so I thought i would givethem a go. No wonder I never heard about this dodgy insurance before. Two week to assess the bike as a write off and although it was not my fault immediately i lost my excess. I hit a kangaroo. After motorcycle… Read more

inspection they kept total silence, it's almost impossible to reach them over the phone: sitting on hold for hours. When you finally get through, the only thing they can produce are excuses, no update, no ETA, no any useful information, just excuses and suggestion to keep waiting for few more weeks. Finally paid out 3 months later. I had to get a loan to buy another bike as this was my ride to work.

DONT DO IT !! – Im am not a ‘Karen’ i have never written a review on any company before for this reason and the fact i am extremely lazy… however Eric Insurance has given me boat loads of motivation and here i am. DO NOT USE ERIC INSURANCE pick anyone else save yourself the pain! Show details

Useless – Had my car damaged by Eric Insurance holder. No wonder I never heard about this dodgy insurance before: a month!!! after car inspection they are keeping total silence, it's almost impossible to reach them over the phone: sitting on hold for hours. When you finally get through, the only thing they can produce are excuses, no update, no ETA, no any… Read more

useful information, just excuses and suggestion to keep waiting for few more weeks. Fantastic insurance service. At least the hold music is not annoying.

Great price - but the customer service to match the price - – Very good price, however, customer service is not a strong point. Very very insecure demanding personal details over email. Asking personal details for questions that are flat out NO our company doesn't do that. No online self-help portal - even making a payment is hard requires forms and time and effort. Price is great - if you value your privacy and time there are better options. Show details

Feed the general public lies to underinsure – All was good on my new car for a year after insuring, when renewal came around the undervalued my car by 15%. I double checked all cars with same km and lower (<10k.....) I called them and queried why the market value doesn't reflect the market. The answer I got was that market value for insurance purposes is different to insurance market… Read more

value. Being a highly experienced in the insurance industry and that I immediately lost faith in the company for this deceptive made up rubbish I swapped insurance on the spot.

Never let an insurance company treat you like this and market value is the price you would pay to buy another care of same make and model. Not this other made up term to save the insurance company money.

Dreadful Service – Mother's car in an accident early November 2022. The following week car assessed and written off. After numerous contact, phone and email. So many calls and emails have forgotten the number. Still no attempt to finalise and pay out. The car was only purchased a few months before the accident. Mother cannot get to the nursing home to visit a loved… Read more

one. Very distressing for her. No idea how much longer this will take!! They blame natural disasters. Don't put yourself in this terrible situation. Don't use them.

Cancelled my insurance, shut down motorcycle insurance business – After years with them, got a letter saying they no longer provide motorcycle services, good luck. Well, thanks... Show details

This is a dodgy insurance company .They are not doing their job properly – I requested them to renew my policy multiple times via email and a customer service representative said me that his boss [Name Removed] did it approve my request. I have insured my car for 3 years with them and suddenly they are not ready to renew my policy. Show details

Worst service – I took put a policy with them through my dealership, made no claims. came time to renew after 12 months. They were unable to tell me how to pay, emails took months to get a response and in the end they tell me that they are not taking on new customers and where unable to help me. I was an existing client, I had a policy number, they just dropped me? WTH Show details

The worst care in a terrible situation – I had the unimaginable happen in the past few months. My vehicle was written off in an accident in July. After about 5 weeks of waiting on hold the loan on my Navara was paid out by Eric. I took out a new loan on another Navara… I stupidly went with Eric Insurance again as recommended by the dealer. My new Ute was stolen 4 weeks ago! I have the… Read more

video footage of it being taken but the police haven’t been able to locate the vehicle. I contacted Eric straight away, they didn’t even contact me back until a few days ago when I lodged a complaint. They are now offloading my claim to an investigator apparently m so still in limbo. with no car ….still stuck paying repayment on a vehicle I don’t even have. The lady on the phone said these investigations could take months or years. This is an absolute nightmare of a situation. Eric Insurance are clearly doing everything possible to avoid helping us. What has happened to us in the past few months has been so incredibly stressful and hard. Eric Insurance has made this already horrible situation ten times more stressful. I do hope they read this review and start to come to their senses and start looking after their customers when they worst ever happens to them!

Unable to contact – Email received saying insurance was due & they have sent the proposal by mail.(Why not email it when the email says it will be posted). On hold on the phone for over an hour & gave up. Sent email to ‘help @ Eric etc. got an auto generated reply saying to ring or contact them by email on ‘underwriting@ Eric etc. Same auto generated email received… Read more

again. Replied to that. Still no response. All I want is a copy of the policy that has been auto renewed without my consent. Who knows how much the debit to my account will be. This week I go to the head office in person & get it sorted-assuming there is someone to talk to. Here’s the update. After chasing this mob via available sources-including the ombudsman office, Eric insurance seems to be smoke & mirrors. They don’t appear to have a physical office in Melbourne. I found a previous POBox in Collins StMelbourne, then they moved to Scoresby & from there just disappeared. The office holders I located on Linkedin have no personal personal contact details Their phone & email links say they will return your call within 3 days( which is a nonsense turnaround time). Here I am 6 weeks later & have not received a phone call Sent them another email 4/12/2022 requesting my policy be cancelled effective 1/1/2013. Three weeks later I received a letter by snail mail stating my policy has been cancelled from the day I sent the email ie 4/12/2022. Here I am riding my bike for 3 weeks uninsured. Pay extra premium & go with a mainstream insurer

Disgrace – Had my vehicle stolen. CCTV footage and statements provided to the police. Very clear cut case. Instead of settling the claim in an orderly fashion they proceed to waste even more time by assigning an investigator to the case! During the interview instead of asking questions about the theft I was asked to reveal private facts about my medical… Read more

condition. How my medical details resulted in my vehicle being stolen ill never know. They also asked me to provide bank statements how much do you need to dig into someone's personal life in order to avoid paying a claim. Can never get anyone on the phone to talk about my claim.