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Essential Energy

Essential Energy

1.9 from 13 reviews · View Statistics

Reviews

1.9

13 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(10)
  • Transparency
    2.6 (5)
  • Customer Service
    2.1 (7)
  • Rates and Fees
    1.7 (6)
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Luke A.

Luke A.

  • 2 reviews

Horrible Horrible Horrible.. Avoid at all costs!

published

Constant drop outs, if you call them their automated message isn't accurate and worst of all they will send you letters about power outages for 20-30 minutes, which is fine.. but they NEVER send you those 6 hour outages and you are left absolutely f&*%ed because you don't plan around it. You don't get extra fuel for the generator etc etc.

When you do call and complain, it is simply, "sorry 'bout that". Then NOTHING.. They do not give a s&^t. But they are happy to take your $1300+ a quarter!

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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Anthony

AnthonyHunter Region, NSW

  • 2 reviews

No power

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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tom

tomMurray Region, NSW

No power

published

Power out notified 6hrs later,they have no idea when will be reconnected very poor service,you definately don't get what you pay for very unprofessional,electricity providers must be made accountable,they are just greedy very un australian.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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Alex6

Alex6South-Eastern Region, NSW

  • 8 reviews
  • 3 likes

Most rapid response

published
Transparency
Customer Service
ServicesElectricity
Graham Bazzacco

Graham BazzaccoMurrumbidgee Region, NSW

5 stars for Essential Energy

published

Had a power outage 10.30pm 29-6-19 reported it to Essential energy they had a technician at my home in 15 minutes repaired it in a further 15 minutes the technician was very helpful

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ServicesElectricity
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Just read all the rest of the reviews, they're exactly that bad

published

This level of incompetence, compounded by the fact that nsw's energy and water ombudsman 'ewon' has received massive amounts of complaints in 2018/19, shows how useless Australian service industries are.

Customer Service
Rates and Fees
ServicesElectricity
Hamilton M

Hamilton MRichmond-Tweed, NSW

Extraordinary incompetence - with no concept of customer service. Incapable of even sending an email to let you know of

published

See above. Do you have a reading problem as well? Outages occur far too often. If you ask to lodge a complaint you are put through to a person who - whilst polite - is totally incapable of doing any thing - bu will pass a suggestion on.

Customer Service
Rates and Fees
ServicesElectricity
Mark

Mark

  • 11 reviews
  • 4 likes

Stupid and greedy

published
Greg

Greg

  • 2 reviews
  • 1 like

No idea and left in the dark.

published
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prwhye2

prwhye2

  • 3 reviews
  • Verified customer

Energy Matters gave me all that I requested.

published

Many thanks to the company and staff that made everything easy for me and family to get into Solar Energy.Also teir backup warranty service was 1st class.All working well especially with a quality inerter supplied.

Awful at providing residential power

published

Thee phase residential power connected in NSW. Regular outages with terrible response times. Worse than any other Australian provider and I've been with a wide variety in various locations. Seriously consider this when moving into an area they service.

James.

James.AU

  • 8 reviews
  • 13 likes

STREET LIGHT OUT FOR OVER 6 MONTHS.

published

Street light (Pole No CE 56694) has not been fixed for over 6 months after being reported 7 times. If these people cannot replace a Street light then I can understand now why electricity is so expensive. Absolutely hopeless as they lie to me every time I ring telling me that someone has been out to fix the light. Not true - the light is still not working and has never been fixed.

Langer

LangerTweed Heads, New South Wales

  • 8 reviews
  • 19 likes

Constant Planned power outages in middle of summer

published

Why are you guys always turning off our power in the middle of summer for most of the day? This is the 3rd in a very short time. Why aren't you working on the issues while we sleep? We pay enough for it I'm sure you can afford the overtime.

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