Essential Energy

Essential Energy

Essential Energy
1.9

26 reviews

PositivevsNegative
19% · 520 · 77%

Transparency
1.7
Customer Service
1.8
Rates and Fees
1.8
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Reviews

26 reviews
26 reviews
Melissa
MelissaCentral West, NSW327 posts
 
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Chuck G
Chuck G5 posts
 

Power outages for all!

Moved into our new place 2 years ago, have been unpleasantly surprised at how often the power is cut ever since. Planned outages for maintenance that last all day, unplanned outages due to "fuse issues" also cropping up - the service is the least reliable power supply we've ever experienced. Both my wife and I work from home, the loss of productivity due to Essential's poor network maintenance and even poorer bandaid solutions costs us $1000s of dollars a year in loss of productivity. Absolutely useless service. Show details
Spike
SpikeRichmond-Tweed, NSW2 posts
 

No communication … zilch…. Where is your media manager?

1/3/24 - power outage at 2481 Suffolk Park. Essential Energy very good at telling me I have no power. Bloody useless at estimating a recovery time. Call centre given no information to update businesses & customers.
You have laid off too many ‘Essential’ staff - the men & women on the roads. You do not deserve my business and you need to be fined for a bloody hopeless emergency plan ( if any). You must (he says hopefully) have one. You are ‘off the air’ too much to be given any kudos.
Fix it now.
Went off at 15:13. Now 19:12 ….. lighting the candles!! Show details
Customer Service
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Tontam
TontamMurray Region, NSW4 posts
 

Tired of the constant power outages due to maintenance

Constant power outages due to maintenance. I find it frustrating that as an essential service, they are not able to keep power outages due to maintenance to a minimum. This will be our 3rd outage in 4 months as of this Sunday 25/6/23. It's not just a few hours. It's a whole day!!! In winter!! I'm so tired of this. Where's our compensation it's certainly not passed on through the retailer. Someone needs to stand up and say something. It's absolutely not good enough in 2023 in AUSTRALIA!! Meanwhile prices are increasing from July 1. Everyone can read the reviews from 3 to 6 years ago, Essential Energy has not improved the way they handle maintenance and power outages! Show details
Fasterffaster
Fasterffaster3 posts
 

Customer warning if installing solar

After paying for a deposit on a Solar power system, the company contacted our electricity provider, Essential Energy for the grid connection application and approval. Essential Energy wanted additional money for the application ; restricted our output to just 2.8Kw even though we had an independent NMI meter and our strata neighbours did not have solar. They also wanted to charge us for an Export Control Device. On contacting the company I received different responses. There was no room for negotiation. Basically, this the system was not cost effective so we decided against the installation. Essential Energy seem to be very restrictive and discouraging on the promotion of household solar. Show details
Transparency
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Johnno
JohnnoSouth East Queensland, QLD6 posts
 

Customer service warning

Dale sold me a 10kv battery and 18 panels to supplement extant panels. The system had stopped working. A call to their 1300 number was quickly answered. A request to send a service technician was refused and the service agent wanted to talk me through fault finding in a complex dual set up. Incredibly defensive and then rude. After an email to the office a technician visit has been promised for two weeks from now. Not good enough Dale. Show details
bellysmelly
bellysmellyAU80 posts
 
Wenelle H.
Wenelle H.2 posts
 

Frequent service disruptions

Essential Energy's high prices, poor reliability and unhelpful customer service are excellent reasons for buying solar panels.
We experience regular planned and unplanned outages that range from seconds to hours, sometimes days.
As a regional area without town water, electricity outages also mean no water can be pumped from the tanks, so can't even flush the toilet.
Essential Energy claims that regional customers just shouldn't expect the same level of service as suburban. Show details
Customer Service
Stevie
Stevie
 

Very helpful and quick service

We lost power to part of our house, reported it and it was repaired within an hour. The customer service officer was very helpful and the technicians came to the house afterwards to report that it had been repaired. Thank you for great service. Show details
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toychu30
toychu30New South Wales
 
Customer Service
Rates and Fees
Kim Williams
Kim WilliamsMid North Coast, NSW2 posts
 

Restoration of Power

I would like to commend the outstanding effort of the call centre at Essential Energy & the Field Staff in handling an emergency situation that occurred through this unprecedented floods we are experiencing. They displayed such a professional response to a situation of a major power outage along Pacific Drive, Port Macquarie due to a fallen Norfolk Pine. Would shout them a beer if I could.
Well done Essential Energy for braving the elements and getting us back to living our priviledged lives. Show details
Martyn
MartynRichmond-Tweed, NSW10 posts
 

They fixing the problem but no communication

I’m happy but also a little disappointed with lack of correspondence after I sent in an email to Essential Energy as the power supply to my property was spiking over 254 volts I only knew this as my inverter was shutting down and recording the information in faults, I went around with a multi meter to confirm the high voltage and communicated my findings into an email to Essential Energy, never heard a thing until a worker turned up 4 weeks later to say they say they switching my power off to swap over phases and will be back two weeks time to do something to the transformer down the road, I’m happy that Essential Energy are getting things sorted but a little heads up so I could organise things with the power outage so a small thank you.  Show details
Customer Service
Ian
Ian11 posts
 

Waiting time on phone ridiculous

Waiting time on phone to speak to a consultant is beyond reasonable. Leave you hanging on to recorded messages for over 45 minutes and still no answer till can wait no longer. Does not matter what time of day. Show details
Luke A.
Luke A.6 posts
 

Horrible Horrible Horrible.. Avoid at all costs!

Constant drop outs, if you call them their automated message isn't accurate and worst of all they will send you letters about power outages for 20-30 minutes, which is fine.. but they NEVER send you those 6 hour outages and you are left absolutely f&*%ed because you don't plan around it. You don't get extra fuel for the generator etc etc.

When you do call and complain, it is simply, "sorry 'bout that". Then NOTHING.. They do not give a s&^t. But they are happy to take your $1300+ a quarter! Show details

Anthony
AnthonyHunter Region, NSW5 posts
 

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CategoryEnergy Providers
Services ProvidedElectricity
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