Horrible Horrible Horrible.. Avoid at all costs!
Constant drop outs, if you call them their automated message isn't accurate and worst of all they will send you letters about power outages for 20-30 minutes, which is fine.. but they NEVER send you those 6 hour outages and you are left absolutely f&*%ed because you don't plan around it. You don't get extra fuel for the generator etc etc.
When you do call and complain, it is simply, "sorry 'bout that". Then NOTHING.. They do not give a s&^t. But they are happy to take your $1300+ a quarter!
So storms in the area and the power goes off. Happens every summer. Essential Energy should change their name to No Power. This utility company is a joke. I used to work in the electricity supply industry and unfortunately there is no excuse for the level of incompetence that Essential Energy displays. There is only one reason that the supply is so unreliable and that is a lack of maintenance. If maintenance is regularly carried out then power outages are rare. No wonder the NSW Government stopped the lay-off of something like 180 staff. They s...hould be looking to employ more staff not lay them off. I complained last summer about the same issues and a manager promised to look into my concerns and get back to me, but surprise surprise never heard anything, probably because I was right and they didn’t want to admit it. I say it’s time customers started to refuse the payment of the service availability charge until such time as they get there act together.
Power out notified 6hrs later,they have no idea when will be reconnected very poor service,you definately don't get what you pay for very unprofessional,electricity providers must be made accountable,they are just greedy very un australian.
Most rapid response
I had an additional 5.5 KW solar system installed thus adding to my older 2.2KW system. Expecting a huge increase in feedin too the grid I was most disappointed on seeing it was about 1/2 or less than expected. They system was forever cutting out and apparently due to reaching some maximum to the grid. I contacted Origin Energy who told me they didn't cause this and to go to Essential Energy. My email to Essential was, in the same day, responded to by phone to arrange for a technician to come to my place - a rural property. They were here early...the next morning and on discussing the problem they wound don the voltage at the transformer from 261V to 241V. That solved the problem as we could see by standing and watching the solar system meter reading as it immediately went up to near maximum and stayed there. Since then my 5.5 KW system has been feeding in daily totals of about 30KW in contrast to the 10KW or so it had been doing. Thank you Essential Energy for your rapid response and adjustment to the transformer. My system will now become a good investment as expected when I purchased it. BTW I recommend spending the money on a meter for keeping track of your solar production, feedin and usage.
Just read all the rest of the reviews, they're exactly that bad
This level of incompetence, compounded by the fact that nsw's energy and water ombudsman 'ewon' has received massive amounts of complaints in 2018/19, shows how useless Australian service industries are.
Extraordinary incompetence - with no concept of customer service. Incapable of even sending an email to let you know of
See above. Do you have a reading problem as well? Outages occur far too often. If you ask to lodge a complaint you are put through to a person who - whilst polite - is totally incapable of doing any thing - bu will pass a suggestion on.
Stupid and greedy
I was told by my energy company that for essential energy to do a final meter read for me that it would set me back $93.19. Obviously I assumed this was a lie as no one could ever possibly think it's that hard to go for a five minute drive (literally) and read numbers from a box. After I was unable to find a definitive fee on their website, only finding a charge for $86.58 for self-requested, I sent essential energy an enquiry simply asking how much they really charge for this to happen and I was answered by none other than Einstein himself. Ei...nstein (Brad Kirkman of essential energy), told me: "Thank you for your inquiry received in this office today relating to how much Red energy is charged for disconnection. All of Essential Energy’s costings and charges are located on our website. Essentialenergy.com.au". Thanks genius. Clearly the staff are incompetent at answering even the most basic of questions; failing to even realise that I clearly stated meter read and not disconnection. So with the lack of assistance I did some digging on other websites with a human friendly layout and discovered that YES they actually do charge nearly $100 just to drive around the corner and write a number down! In summary, essential energy has incompetent staff and exorbitant fees for even the smallest tasks. If you are lucky enough to have a choice of energy distributor, don't pick these clowns.
No idea and left in the dark.
Sitting in a 38deg evening and into my 5th hour of No power and still No idea when its gonna happen. The switch being turned back on.. My friends live in Vic 1 hr away and Powercore sends a TXT on when the power is out, due to be back on and a final one when it is back on.. Essential Energy wont allow you to talk them even if you own a food business. NO ONE HAS ANY IDEA WHATS GOING ON. the thing is, they do know. They have a rough idea whats going on especially if they are waiting for a special technician from another area. It would make a diff...erence if just a little information was shared. We all have Familys, its a school night, we have food business and we are all in NEED of some sort of info. WHY HAVE A WEBSITE THAT YOU TELL US TO GO TO FOR INFORMATION THAT IS NOT THERE... Monrel Essential Energy.
STREET LIGHT OUT FOR OVER 6 MONTHS.
Street light (Pole No CE 56694) has not been fixed for over 6 months after being reported 7 times. If these people cannot replace a Street light then I can understand now why electricity is so expensive. Absolutely hopeless as they lie to me every time I ring telling me that someone has been out to fix the light. Not true - the light is still not working and has never been fixed.
Constant Planned power outages in middle of summer
Why are you guys always turning off our power in the middle of summer for most of the day? This is the 3rd in a very short time. Why aren't you working on the issues while we sleep? We pay enough for it I'm sure you can afford the overtime.
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