Estore

Avoid this mob – Lied about having stock then refused to refund $480 ,they don't even have decency to reply to emails ,don't trust this site ,wish I hadn't seen their shop ,STAY AWAY Show details

A farcical experience with a poor outcome – I recently ordered a number of memory cards urgently required for business purposes. I chose eStore for their quick delivery times (reported as 1-2 days) and proximity to my place of business. When the product was not delivered two weeks later, I contacted eStore and was told I would have to contact the courier company directly. The courier… Read more

company informed me the product had been returned to sender, as the address on the package was incorrect and did not match that on my tax invoice. I contacted eStore again and was told this was a supplier error, and they would have the product to me by tomorrow. Surprise, surprise - no delivery! I contacted eStore again and was told the products were now missing. Many of my calls were not returned, and while staff were courteous, there was much passing of the buck to the supplier and the courier company, with limited taking of responsibility or resolution. My order was cancelled - a far from optimal outcome. A truly farcical experience!

Not a fraud, but also not the proper way of doing business – I ordered and paid for a computer monitor and a docking station. Their prices were very good. Then I heard nothing from them and no goods arrived. After 12 days I called estore and learned that they haven't even sent anything out to me yet. Some payment approval problem or so I was told. They said they'd fixed the problem and the order would… Read more

go out the next day. Two days later the monitor arrived, but no docking station. I called and was told they'd call me back when they know what was wrong. They never called back.

After another three days I called again, asking why no docking station yet. I was told again that they would call me back. This time they did and told me that "the supplier" hadn't sent out the docking station because there has been a price increase. If I wanted my docking station I would have to pay another $34.

I found it unacceptable for a shop to advertise a price, send an invoice for that price, receive the money and then ask for more money. So I asked for the order to be cancelled.

It seems that estore is not a shop that holds stock, but rather an intermediary to other suppliers, who are the ones who send you the goods (or not as in my case). It also (at least in my case) is not ashamed to ask for extra payments after you paid their invoice in full.

estore then refunded the money for the docking station in full. I am sure there was no ill intent, no fraud and no shady scheme. But they have definitely not acted properly here.

I found another seller for my docking station, for a lower price and they sent me the station within days.

plesantly surprised – After reading the other reviews on this sight i was very concerned,but in my case all went fantastic. I got my item right on time and exactly what i paid for.

Great price and delivery – I ordered a DrayTek Vigor 2925 router for the office. Estore had the best priced and delivered on time. Received email notifications for the order and delivery. No issues, would definitely use this guys in the future.

Great customer service – Cheap, authentic products.Extremely fast delivery. Great customer service in helping me resolve an issue with one product. I recommend buying here.

Terrible awful – Very very disappointing! No response, no call, update, nothing! I've washed my hand of getting my staff totally. Don't know better word to describe how bad this experience was. They charged me double and still yet to come. Do not get trapped!

Terrible - been waiting 2+ months for a $30 order – Ordered a wireless keyboard + mouse, in March. Kept calling them on why they had still not shipped it. They kept saying supplier is sending stock tomorrow and we will ship early next week - they repeated same story 4 times - im now out of patience, and cancelling the order - hopefully they do process the refund in time! Crap service.

Incredibly Long Wait for response on Return Goods – I purchased a monitor from Estore. Item arrived as expected but it was missing the power adapter! I decided to return it as it was missing a power adapter and the performance of the monitor was very poor (could be a defect). Customer service didn't offer to ship a new power adapter but advised me to just return it. Which I did. Three weeks later,… Read more

I have received no updates from them. I'm still waiting. Hopefully, they will refund some of my money if not this is pure fraud.

Update 19/05

From Estore on April 29/04

"We are currently awaiting a response from our supplier. As soon as we receive an up-date I will be sure to let you know."

No reply and update since then. I requested for an update four days ago and still no update. In my mind, I take this as a fraud case; expecting no further response from them anymore.

Update 28/05

Still no update. Definitely a fraud case.

Latest Update

Received refund at last.

It was disappointing – Never buy from here ever again!!! After 1 week, slow picking up the phone, couldn't find my order, didn't know what I purchased, no stock, item had to get from somewhere else, took almost 3 weeks to dispatch, when I wanted to cancel they said the item would be with me soon (so I waited and waited), the item was in an OPENED BOX (I got from a… Read more

delivery man in a parcel box but when I opened it, I was shocked that the tablet package is not sealed at all. Not original brand new like it's said TT ). So SAD.

Where is my item? – Hi there. Estore doesnt pick up my phone (hung up after 20 minutes of waiting) and dont reply back to my email. So i have decided to write something here to get a response. Its been 2 months since I ordered. The lady who is writing reviews (Kristy) replied back to me after I post my review here. She said she will post my items out without… Read more

the one they don't have in stock. Well, That was 3 weeks ago. Kristy. Take responsibility for what you said.

Terrible service – Ordered a charging station on January 28th order is still processing 2 months later, havent heard anything from them and i cant get in contact with them, tried phoning, email and online chat.

Go elsewhere – I ordered a monitor 11/3/2016 and told "in stock" 1-2 delivery days after dispatch. 19 days later I had to call and chase up and was advised that E-Store received an email from their supplier last week to say the item was out of stock and they forgot to let me know. If I hadn't called no one would have ever let me know. I am now awaiting a refund. I don't have time for businesses like these.

Not Very Good needs no star – Same as all the below comments very poor customer service you try and call and you are on hold for 15-20mins then they hang up .... and no Kristy I will not give you my order number as I have emailed you and called you to sort this problem out .... its to late now better service else where

Dishonest and horrible service – E-store being dishonest with my order status and intentionally delay customers orders. Do yourself a favor and call your bank for chargebacks/Paypal dispute. If you want more assurance check out below comments from other customers and also lookup their sister company Warcom's reviews. Good luck..

F for Fail – I've used this company many times over the years but my most recent experience has been a total disaster - much like others here who have had negative experiences. No one answering calls or responding to emails and product still not delivered. I've reported them to ACCC. Interestingly enough estore has recently been bought out by shoply.com.au who… Read more

are ASX listed. There is a contact number on Shoply's page if you still can't get through to estore.

Bad experience and no one there to check on orders – Never use them as their service is non existence. I emailed first and there was no response after a couple of days I called and waited 30 minutes and when it was my turn the line just drop out. So I went to live chat and no response there either. Trying to dispute the matter with Paypal to get my money back.

Disappointing experience. Be warned – Ordered sdhc memory cards 4 weeks ago. Showed in stock sips in 24 hours. A week later live chat, Said they were on back order. Waited another week. Another live chat with [name removed]. Was told supplier would send direct in a couple of days and he would follow it up and make sure there were no further delays. His parting words,"No problem. I… Read more

will keep you updated." That was 13 days ago. No contact and no memory cards. Despite my sending further emails and trying to use live chat.

Commenced a dispute today through paypal and within hours they refunded my money. Mind you estore didn't bother to tell me that but I had an email from paypal saying the dispute was closed as they had refunded my money.

They claim "Black Tie Service". Sadly for me it must have been a stubbies and singlet day, Certainly no black tie in sight.

I hope my review on here warns others considering a purchase. I only wish I had read this website before I ordered.

Do not use this company – I have held on the telephone on five separate occasions, a total of well over 120 minutes, only to have the line drop off. I have also sent two emails about my order and have not received any reply. I would not recommend this poor excuse for a store to my worst enemy. I agree with a previous reviewer - no star, or better still, five red warning stars would be more appropriate.

No comment – no answer via phone, no answer via Mail. Terrible Company! Waiting for my delivery as it says "in stock and 24h delivery"! Going to visit my lawyer to proof this terrible Company!

Do not Buy From This Company – This has to be the poorest customer service we have experienced to date. Whatever you do, DO NOT buy anything from this company. We purchased and paid for 3 scanners back on 26th Feb, we have been chasing a connote and delivery ETA with no luck. We have emailed the company approximately 4 times, we have rung the company 6 times, we have tried… Read more

their chat line.

When you ring you get told you are 5-9 person on hold and have 15-20 minutes to wait. When you are the next person in line and it hits these times the phone line drops you.

We were successful once with an online chat - it lasted 45 minutes with periods where kristy disappeared 10-15 minutes. When she came back she advised she was on hold with company for con-note. Eventually she stated that they were emailing con-note and she would do likewise. Surprise surprise we still have NOT received this information.

Be very careful they have similar companies online with all the same problems experienced by estore - look at reviews for yourhomedepot and wowbaby, they are all the same.

We are now disputing the charges with the credit card company in order to try and recover our money.

We have just realised this is the same company we returned two scanners in July last year for refund as they were not compatible with our software. Again emails to Wayne regarding these returns is met with stunning silence. No refund was ever applied to our credit card.

I can not reinforce enough - Do Not Buy from this organisation. They are dodgy at the least.

This is either a scam or a joke of a company! – I wish they had 0 stars available to chose. I ordered a computer for work from here only because it said 24 hours delivery and my computer is old and not working properly. Well it is definetely not here and worse is that customer service line is a scam! 3 times I have reached ¨you are next in line¨ and then been disconected..... I have spent a… Read more

total hour on the phone waiting only to be disconnected! And I can´t work properly!

I advice anyone thinking of buying with them not to do it!!!

I would repport them to be honest, im scared the computer will never arrive.

First time - last time – I ordered an 'in stock' Epson scanner on 29 January. I have followed up, via email and phone several times and the item still has not been dispatched (Order E554163). I have been waiting on this order to scan items for a gift for my daughter's 18th birthday which is now only 3 weeks away. Emails are not returned, and all but one attempt to call… Read more

the Customer Services number have ended in hanging up when it is my turn. This means starting the process again. As I type this, I am waiting online again. To request a refund this time. Customer service is atrocious and misleading. You've had my $319 for almost 2 months. A new customer gives you the opportunity to create a lasting good impression. Will be the last time I order from you. Disappointing doesn't cover it.

All reviews on their website are fake – I have had to initiate chargebacks with both Paypal (who should ban Estore from using them) and my credit card provider. 24 hours to ship - no. Item (laptop) showed was in stock - that was also false. Have not had contact from them for over a week. Phone calls go unanswered, their online chat doesn't work and their support ticket system goes… Read more

unanswered. I suspect they are about to collapse. Do not shop with Estore. They used to be reputable, alas no more. Amazing how all the reviews on their own website are so glowing they shine like the sun.

I should have read reviews – Ordered Printer one week ago, no confirmation of dispatch trying to get hold of customer (no) service and as the other reviews said wait for 20 minutes and then the line goes dead multiple times. They should not be allowed to trade if they treat customers this way. Sent email no response

HP speaker order – These people are obviously taking customer for a ride! I am still waiting for an order placed 2Weeks ago and so checked out this website to learn I am merely suffering the same issues as everyone else it's absolutely not acceptable. Today spent 40mins on their help line only to be hung up on each time when reaching caller 1 status. I have sent… Read more

them a final email today requesting update info before I take the matter further and report these people to the ACCC for investigation on scamming. On line Companies survive on service so I am concerned my money has gone up in smoke and people should be warned. Never before have I experienced such poor communications from an on line operator!

Don't use Estore – Ordered a mouse and I am 24 kms from their offices. It took 12 days to arrive, I had to send 2 emails for someone to contact me and finally someone called the day the goods arrived ironically. Blaming my choice for picking Aus post delivery to my POBOX/Blaming Public Holiday and that I placed the order on a Friday, ETC. I will never use them again… Read more

and I would like to warn anyone attracted by their prices. You pay, they order from wherever, then deliver to you when they are ready!! Don't use them!

Horrible – If I could give a star lower than one, I would. Pretty much the same story as everyone else on here. Promised 2 day delivery and still haven't seen my product or even had a response and it's been 2 weeks.

Delivery never happend, Very POOR customer service – I ordered two Hard Disks and their site shows it was in stock and will ship in 24 hours. After one month still no news about my order. No clear answer and every time calling the number, after 15 minutes they just hang up my phone. One successful call, they told me next week you will get it but now 15 days passed and nothing happened. No status emails, no response to email, no contact form.

Slow delivery not shipped – I ordered a laptop and your site said it was in stock and ships in 24 hours. Ordered after 5 pm on a Tuesday, so expected it to ship on Thursday or Friday - no status emails no response to email contact form and online chat. Once was a good store - now poor poor service. Wanted this as a present for my sister. Would have just as well gone to Centrecomm and paid the $10 more. Crap.

Hopeless - "In Stock" means nothing – Ordered an item that was marked as "In Stock" on the website. 5 days later it hadn't shipped. I cancelled the order the next Monday after seeing all the bad reviews, then had to wait another 4 days for the refund. Dodgy as.

Delivery never happend, no communication – Ordered a product a month ago, delivery delayed. Requested a refund 2 weeks ago, still waiting. Website showed they're in stock and delivery will be made in 2-3 business days. You should fix it to 2-3 months Estore.

Avoid at all costs – Orders items that were 'in stock and ship within 24 hours'. Despite numerous unanswered emails/calls it takes them two weeks to tell me there is no stock. They offered a refund - two weeks later still awaiting refund, despite more unanswered calls/emails. Wish I read other reviews of this company before ordering from them - they clearly are a poorly run operation with a complete lack of customer service. Avoid at all costs

Are they going the way of Dick Smith ? – Worrying signs - no longer answering the phone, do not answer emails, non responsive chat, trying to get a faulty item replaced - I am going to ring my credit card company now and get my payment stopped. Be careful guys!

No communication, No item – Thank goodness I paid with PayPal. I have opened a dispute with PayPal to retrieve my money. They have cut me off the telephone and also their web chat. I contacted eStore last week and told that there was a mix up and that they would refund the cost of freight, that never happened. They say that they ship within 2-3 days, I have waited 3 weeks… Read more

with no correspondence from them. Bad service, very bad!! Really don't want to give them any stars but have to to leave a review.