7,109 reviews
AI reviews summary
Pros
Cons
Verdict
King Living is highly regarded for its high-quality furniture designs and the professionalism of its delivery and showroom teams. While post-purchase support from individual consultants is a strength, the experience is often hindered by unreliable automated systems and logistical delays. Consumers generally find the premium product worth the wait, provided the delivery process runs smoothly.
Following up on non delivery of a cleaning kit, Jane was very helpful in expediting delivery and keeping me informed of delivery. We are very pleased with the furniture items we purchased and interaction with King Living. Show reply
Our experiences with King furniture have been excellent every time and our latest delivery was no exception. Francois and Masha who delivered our chairs were lovely, very polite and helpful. The regular updates on delivery time and tracking that King provides are also a huge help. Show reply
I had an incredible customer service experience with Jane at King Living. I needed to change my warehouse collection date at the absolute last minute, and initially, there were zero pickup slots available for the day I wanted. Instead of just offering another date, Jane went completely above and beyond. She personally reached out to the warehouse… Read more · 1
team, prioritised my request, and somehow managed to fit me into their fully booked schedule. It’s rare to find someone so dedicated to helping a customer. Thank you again, Jane, for the amazing service and for making the whole process so seamless!
Reviews with attachments
Excellent timing, delivery guys were well informed, polite and clean. Took their boxes with them. Perfect! Show reply
Extremely happy with product and delivery. Delivery guys were quick and professional. Show reply
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The delivery was done before the scheduled time. The men were professional and efficient assembling the bed in good time. They did a great job well done Zac and his colleague. Show reply
Great communication. I knew exactly when my delivery was arriving as I could track the truck. The men were very professional and placed the furniture exactly where I wanted it. I’m veryhappy Show reply
Great service. Delivery came earlier than expected. Product was marked “as new/display” but came in boxes and original packaging. Lucky purchase. Thank you King Show details · 1
The delivery was very easy and I love my sofa bed ♥️♥️ Show reply
The delivery / assembly team were fantastic. They called 30 min before delivery. Tracking app was very helpful seeing my time-slot in real time. The delivery was done reasonably quick and with a lot of care. My furniture is amazing too ! Show reply
We love King living products. Just ordered a second jasper to join the family. Stand out was the delivery crew Shawn & Fav who were so professional and put the couch together in no tome at all which was so appreciated. They were incredibly helpful and polite Show reply
Daniel and Diego were friendly, fast and efficient with delivery. They set up everything and removed all packages. Show reply
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We had a great experience with King Living’s repair service as our recliner couch was broken and unable to recline back to position. Jessy was very helpful in organising the technician and keeping everything running smoothly throughout the process. The repair to our recliner chair’s wiring was completed and we really appreciate the great communication and customer service. Thank you Jessy, for making the whole process easy and stress-free! Show reply
Everything to do with my King Living order was extremely well done from ordering my new couch to delivery to set up. And the couch looks really lovely and is very comfortable. Show reply
Communication leading up to and on day of delivery was excellent. Everything was professional and done in a timely manner Show details · 1
Diego and Pedro were amazing in delivering my new king couch. In perfect time frame, were so quick and were able to work with any circumstance of the parking situation. Friendly, fast efficient highly recommend. Thanks guys 5star ⭐️⭐️⭐️⭐️⭐️ Show reply
The three gentlemen were very professional and friendly in their manner Show reply
Excellent, very efficient and polite. No problems at all. Arranged everything and removed all packages Show details · 1
Latest follow-ups
Sarah was absolutely amazing and so helpful. Pleased to say we have ordered a lounge which is to replace our 20yr old lounge. Show details · 1
Follow-up · Our lounge arrived and is absolutely gorgeous. Quality is amazing!!!!
Seamless Delivery KING LIVING TEAM – Projected timeline for manufacture and delivery was accurate, comms prior to delivery were timely. Ash and Poly delivery was seamless having knowledge of the apartments and lift dimensions. Assemble was great and removing all packaging was appreciated. Show reply
Follow-up · Whilst the build quality and backup service are excellent I question the quality of the material used. Mine started to show small bobbles after a month so was completely replaced - the new material appears to be heading the same way - I had expected better but I guess its an area where suppliers can save costs. A friend of mine bought a more… Read more
great service for a great product. delivered by 2 polite men, sorry can't remember their names but they professionally installed the sofa and cleaned up. on the way out they shook hands Show details · 1
Follow-up · We purchased a sofa / bed in ghost gum leather. When delivered the guys did a great installation showing us a few little tips when converting from sofa to bed. Clean up was thorough, wouldn't know they had been except we had a lovely new sofa in the Study. It has been used a few times as a bed and it quite comfortable. Now waiting for the matching ottoman.
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Positive reviews
Fantastic, professional and friendly. Everyone in store especially Des to the delivery team today Zac & co worker. The delivery text messages were extremely informative and updated so I could organise my day. Thanks very much everyone. Oh, and our lounge chairs are amazing Cheers Ian and Emily Show details · 1
Delivered on time within the window specified, with plenty of notice. The delivery team was friendly, took care not to damage anything, set up and took away all packaging. Show reply
Thank you Francois and Issac who delivered my couch from King Living Furniture today, in a timely manner. I was kept up to date of their ETA. They were both professional and friendly. It was lovely to meet them. Show reply
Negative reviews
PLEASE DO NOT WASTE YOUR TIME AND MONEY… I am genuinely dumbfounded by what has been, without question, the most disgraceful customer experience I have ever encountered. On Thursday, 22 October, I ordered a bed from King Living at 10:58 am Queensland time, BEFORE their advertised cut-off for next-day delivery. I received both my order… Read more
confirmation and configuration confirmation emails at that time, confirming my order had been received. I also paid $79 for the advertised next day delivery service.
I then proactively contacted King Living to ensure my next-day delivery was proceeding as promised, only to discover they couldn’t honour it.
What followed was an absolute circus.
I was initially advised of a potential Friday delivery with same day dispatch. That didn’t happen.
King Living then confirmed IN WRITING that my bed would be delivered on Monday. That didn’t happen either.
Tuesday finally arrived, and after yet another assurance that my order would be delivered, ONLY FIVE OF THE SIX BOXES TURNED UP.
An entire box is missing. I DO NOT HAVE A COMPLETE BED. I CANNOT ASSEMBLE IT. I CANNOT USE IT.
The delivery team’s response? The missing box might arrive tomorrow. No communication or warning from King Living about this…..
You genuinely could not make this up.
FOUR BUSINESS DAYS. THREE FAILED DELIVERY COMMITMENTS. THREE DAYS TAKEN OFF WORK. STILL NO COMPLETE BED.
Throughout this ordeal, I have spent countless hours chasing King Living’s customer care team, Allied Express and the freight depot. I even had to physically visit a King Living showroom because nobody could provide a meaningful resolution.
And perhaps the most insulting part of this entire experience?
Four business days later, King Living has still not processed a refund for a delivery service it failed to provide. Instead, I have received endless emails advising that my refund is “under review”, my concerns have been “escalated” and my request for additional compensation has been “passed on to the relevant team”… when I’ve paid for a service not delivered?
How many departments does it take to approve a $79 refund for a service that was never received?
Meanwhile, the failures continue to compound, and I am the one left without a usable bed, having taken three days off work to accommodate delivery commitments King Living repeatedly failed to honour.
For a company that positions itself as a luxury furniture brand, the level of incompetence, poor communication and complete lack of accountability has been staggering.
Luxury is not a price tag. It is the experience, the reliability and the ability to deliver on your promises. King Living has failed on every front.
Guys were nice and on time but did not take away the packaging. This should be a standard part of the delivery fee I paid. Very disappointed in King. Other furniture and ehitegood deliveries offer free delivery and take away the packaging. Will think hard about buying from King again.
Hi John, We’re sorry to hear about your… Read more (+2 replies)
Efren was really helpful, very responsive and helpful, patient and kind managed to resolve my issue. I would give 5 stars for Efren but the issue itself makes me leave less even though Efren was 5 stars Show details
Hi Nic, We apologise that the issue itself affected… Read more
Recent reviews
There was a lack of communication regarding where my order was and no update as to why it was delayed. To make matters worse the Ai system kept saying it did not recognise my order number once I had paid the outstanding balance which caused some panic. The Ai system did not create a case which it said it would do which was also frustrating. Once I… Read more · 1
found via the website how to log a case that went to an actual human in the customer service team my case was followed through beginning to end. Thanks PJ for Thoroughly looking after us from that point. Final note the people who deliver your new sofa will not take your old one away (if you paid for that service). Slightly frustrating as we did not know that, had to work around having two sofas for an extra week in a very small apartment and had to go through the whole “delivery” process twice. This has changed from the last time we bought a sofa from King 6 years ago. Truthfully the experience we had with King during COVID was so much better than this new business as usual. Fingers crossed I will get a good amount of years as per the guarantee on this new one.
The driver and installer was very professional. He explained features of the furniture, media console and how to fix alignment issues. Happy with delivery and installation service provided. Show details · 1
Hi Lauren, We’re sorry to hear about your experience… Read more (+1 reply)