6,518 reviews
AI reviews summary
King Living reviews indicate a significant divide between the initial sales experience and the subsequent logistics and after-sales support. While the furniture design and showroom service are highly regarded, a substantial number of customers report severe failures in delivery, quality control, and the resolution of product defects.
Pros
- Exceptional In-Store Service: Showroom staff are frequently praised for their professionalism, product knowledge, and patience. Consultants often provide valuable design advice and digital mock-ups to help customers visualise furniture in their homes.
- High-Quality Design and Comfort: Many users report that products like the Jasper, Delta, and 1977 sofas are aesthetically beautiful, versatile, and provide superior comfort.
- Professional Delivery Personnel: Most customers highlight the delivery teams as polite, efficient, and careful with property. Drivers often go beyond basic requirements by assembling furniture and removing packaging.
- Customisation and Durability: The modular nature of the furniture and the ability to choose from an expansive fabric range are major highlights, with long-term owners noting that items often last over a decade.
Cons
- Logistics and Delivery Failures: Recurring issues include multiple last-minute cancellations, "lost in transit" items, and extreme delays that often extend months beyond the initial estimate.
- Ineffective After-Sales Support: The transition from local showrooms to offshore call centres and AI-driven assistants is a major point of frustration. Users report being trapped in "automated loops" with no human accountability or follow-up.
- Quality Control Issues: Several reports mention brand-new items arriving with stains, missing parts, different component heights (specifically the 1977 model), or faulty electronic motors in recliners.
- Protracted Repair Processes: When faults occur, the repair process is frequently described as "abysmal," with some customers waiting 4–8 months for spare parts or technician visits.
Verdict
King Living is a strong choice for consumers seeking stylish, modular furniture backed by helpful showroom expertise. However, the post-purchase experience is currently plagued by significant logistical instability and a detached customer service model that struggles to resolve defects efficiently. Potential buyers should be prepared for possible delivery delays and a challenging process should the item require warranty repairs.
We went to king living on Sunday to arrange the purchase of our Dining Chairs. We were immediately greeted with an offer of help and each time we needed help or advice or an opinion there was a staff member on hand to advise. The service, advice and assistance we received was amazing and very very professional. Five stars all the way. Show details
We are rating our experience with Kath 5 stars because she has been extremely helpful and always very accommodating and pleasant to deal with. We have a few pieces of King Furniture at home and simply love the design and practicality. We encountered a few hiccups with our latest purchase, but Kath in customer support assisted us throughout the… Read more
process, always with patience, professionalism and kindness. Even when at times i was expressing my frustration.... She is a credit to your organization Jean & Tiffany Girard Vancouver, BC, Canada
This review is for a follow-up on a few pieces that didn’t get delivered in the initial couch delivery. Communication from Rolan was great. Product was delivered in reasonable time. Courier company communication was spot on. The lights make the couches so much more functional. Thanks. Show details
Reviews with attachments
Very happy with the delivery service. Staff were friendly and helpful. All rubbish removed Show details · 1
Great service from end to end and amazing post sales customer service from Fria who ensured she stayed close during the delivery timeframes and after to ensure everything was going well. Show details · 1
We purchased our beautiful jasper sofa around 9 months ago. The service in store was exceptional as the staff gave us their knowledge and time as we worked out the best option for us. One of the biggest bonuses of the Jasper sofa is that it super customisable and made to order. We have used King Furniture previously on a Delta sofa purchased over… Read more · 1
10 years ago which has stood the test of time and still resides in our study. We knew we were getting quality. We wanted a couch we could all fit on for family movie nights. So far, the Jasper sofa has stood up to two small children who are not delicate!
Nicole Shalala in your Gold Coast Showroom was exceptional, her customer service and follow up was fantastic. Our delivery driver Ash was very helpful, professional and informative, it was a wet day that they delivered and everything was dry and installed to perfection. I can't fault any part of the process, we are so happy with everything from… Read more · 1
start to finish with our order. Would highly recommend to others. Thanks King Living, it was a great experience.
We purchased our Jasper Sofa in March 2025 and after about 10 months, we noticed the duck covers starting to poke out, causing some discomfort. We reached out to the store, and Bryce helped escalate the issue to customer service. John Paul later contacted us and arranged for replacement covers. Although delivery to Calgary took some time, it was… Read more · 1
worth the wait. He also sent someone to install them, and everything has been great since with no further issues.
- +1
We have our lounge complete thank you so much for your support it works really well so happy a big shout out to deb and Hjen Show details · 3
I recently purchased King furniture online and found the process a smooth transaction. I did raise an issue over delivery to my home with the support team. Angela who took my call went above and beyond expectations with both the manner in which she resolved my concern immediately plus Angela continued to reach out to me from the day of order until… Read more · 1
the actual delivery to ensure everything was going to plan. Customer service 10/10. I have to also say the furniture we ordered is perfect! The build quality is excellent. The delivery handled by respectful and efficient drivers. All in all a fabulous process and will be heading into the showroom to add to our King collection
The Neo has always been a standout to me in the King range. Its design has not aged in all the years it’s been around. I’ve had my eye on the Neo for 10 years, and I was just so excited the day it was delivered. I look at it everyday in my lounge room and just smile, the fabric is amazing, so durable and so modern Show details · 1
I had a great experience with the service I received. Sophia was very helpful, professional, and easy to deal with. She accommodated my call, explained everything clearly, and helped get the issue with my recliner sorted out. Everything is working perfectly now, and I really appreciate the great customer service. Show details · 1
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- +1
This couch is super comfortable, holds its shape and gives the flexibility in styling and practical seating (even sleeping) I was after. Highly recommendable piece of furniture. Show details · 1
This is a catch to get if you want a forever couch. With so many stores selling the same thing in a different font, it was so refreshing to walk into a king living store and I got so much support from the staff as well. And then I sat down on the couch and instantly fell in love. It's so comfortable and it's so pretty and it was worth every cent. … Read more · 1
In particular, I love that it's modular so if I ever move to a bigger home I can just extend the couch and get to keep this lovely piece!
Moving into our new home we have been searching for quality furniture. We have found that at King Living. Kristina and her crew at Annandale went above and beyond to assist. We are now 4 times returned customers. We highly recommend this team and the business if you are looking for quality furniture and exceptional service. Show details · 1
I bought a large three seater leather recliner recently. Its gorgeous (Teal colored leather). The Sales Team in Richmond were great - not pushy and very knowledgeable about the products we looked at. After delivery it had a minor issue with the motor that drives the recline function on one of the seats. Deb Spicer and her team were onto diagnosing… Read more · 1
the fault quickly and had the Tech out also quickly to replace the part. They couldn't do enough for us and checked in frequently to update us and then post fix to check everything is still working fine. Great sofas, quality plus and a great experience.
Love our 1977 sofa - we’ve been shopping at king Living for years and have always been happy with the quality of service and the products we have purchased. A definite thumbs up! Show details · 1
Excellent store with great value for money items! Very knowledgeable and helpful staff members (especially Anya - thanks!). Efficient delivery, no issues. Have shopped here a number of times and will be back! Free EV charger in the carpark is a nice bonus. Show details · 1
Latest follow-ups
- +4
Great product again from king delivery communication awesome delivery and set up good 3 dirty marks but no responsibility taken by delivery. Show 2 replies
Follow-up · The delivery company did not explain their policy The sofa of course is so comfortable King kindly sent their recommended cleaner. Sadly the covers on the armrest are so skimpy on fabric that you can see the black underneath see photos for examples awaiting Kings response to this The world is just a different place now don’t know if it’s me but people don’t seem to care and don’t reply to emails or give decent customer service
The 2 young man came on time delivered the lounge set it up and did a great job Show reply
Follow-up · Yes all the above requirements worked well. I still have issues with the Loudspeaker brackets you supplied, and as shown in your showroom. THIS SYSTEM IS OLD .....these brackets are superseded and are no longer made . As the Onos speakers have been updated. And a new bracket is needed for the new updated speakers. Newcastle Kings furniture… Read more
It took 3 months to have our broken chair's base replaced by the King Living service technician. The email responses appeared to be AI generated. However, in the end we did receive very satisfactory customer service regarding the delays.
Follow-up · The technician however was excellent, the spare part / repair was effective. The technician also provided useful information to resolve the same issue should it reoccur. The cause of the delay was waiting for the spare part to be ordered and then manufactured, as the chair model had been discontinued.
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In-depth reviews
I made two purchases spanning approximately a year, at two different times. I'm located in Canada. The first purchase was flawless, the service in the store was great (thanks Lluvia) - she was helpful, followed up as needed, but not pushy at all. The product was amazing, came earlier than as scheduled. Five star review, easy. The second time, I… Read more · 1
bought a desk. Store experience with Lluvia was great, the desk came a bit earlier than promised. However, one of the legs didn't fit in the slot. This was where it got annoying, because from the time I called the store complaining about the issue, until they were able to finally schedule a technician to come and fix the slot, it took almost a month. John Paul was the person from the repair team that coordinated all this. It seems he was great, as he provided updates when something just took forever, just apologizing and making sure that it's in progress and didn't just fell through the cracks. It seems the interdepartmental/ interteam communication, that was somehow super slow... Even before John Paul stepped in, my request was apparently in someone's inbox who, for a reason or another, didn't get back to me after for almost a week, and hence John Paul took over, when I phoned to ask for an update as it had been radio silence since I communicated the issue. Fortunately, the Technician finally came, took him half an hour to fix the desk, and I got a good discount.
So John Paul, Lluvia, manufacturing and Lluvia are all five stars. The second purchase, and my experience with all the delay, four stars.
After nearly a year of ongoing issues with my order, including product defects, delivery complications, and communication challenges, I had the opportunity to speak with Rolan. I can honestly say this was the most helpful interaction I have had since placing my original order. Rolan took the time to carefully review the entire history of the… Read more · 1
case while I was on the phone, listened attentively to my concerns, and demonstrated genuine empathy and professionalism throughout the conversation. Most importantly, he acknowledged the seriousness of the situation and took immediate steps to move the matter forward.
After months of feeling like my concerns were not being heard, it was refreshing to speak with someone who was willing to take ownership and advocate for a resolution.
While my case remains ongoing, I wanted to ensure that Rolan receives recognition for the outstanding customer service he provided. His professionalism, patience, and commitment to helping a customer stood out and are greatly appreciated.
Thank you, Rolan.
We purchased a number of furniture items from King Living a few months ago and were very pleased with the customer service we received at the Osborne Park showroom in Perth. The purchasing process was smooth, and the furniture arrived within the expected timeframe. Unfortunately, there were a few quality issues with all of the items, including… Read more · 2
minor damages and faults, which is the reason for the 4-star rating. We were advised to contact King Living’s support team to address these concerns.
Our point of contact was [Name Removed], and her customer service was truly outstanding. [Name Removed] demonstrated a high level of professionalism, excellent communication skills, and genuine dedication to helping us resolve the issues. Throughout what became a lengthy process of back-and-forth communication, she remained patient, tactful, supportive, and highly responsive. Her commitment to finding solutions made a significant difference and turned a potentially frustrating experience into a positive and productive one.
We are very grateful to [Name Removed] for her exceptional support and would like to recognize her for the valuable contribution she makes to the customer experience at King Living.
Our only suggestion for improvement would be to strengthen product quality control to ensure the high standard of service is consistently matched by the quality of the products.
Thank you, [Name Removed], and the King Living team.
Recent reviews
Would like to thank Jhen from despatch for her incredible help in coordinating the delivery of 2 separate orders. Jhen went over and above to make sure the deliveries went out and delivered as scheduled. An amazing work ethic. (The chairs are pretty awesome as well). Show details
I wanted to replace the legs on a 20yo King Living Jasper sofa. Jessy Guay from King got in touch to ensure the legs I ordered were suitable for my sofa. The order was completed efficiently and quickly.
There was a delay delivery from delivery company but king living customer service was really good. Especially Clyde helped me a lot! I called customer service several times to rearrange delivery, she always did her best to help me! Show details
Jasper leather lounge and 2 rugs purchased in Sydney. Nice lounge and appears very good manufacture and quality. I had some issues with wrong legs supplied twice but eventually it was all resolved by customer service without too much trouble. I have an issue with a rug that has a piece of the weave that has come undone after vacuuming. I am waiting for warranty dept to contact me.
Nice and easy to assemble. We requested deluxe delivery but delivery service wasnt aware of assembly/removal of rubbish inclusion. Refund process was relatively straight forward. Raymundo Salvador is very helpful. Show details · 1
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Dear Sarah, Thank you for taking the time to share… Read more