King Living

King Living

 Verifiedkingliving.com.au
King Living
4.6

5,615 reviews

PositivevsNegative
89% · 5,014560 · 10%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.5
Shipping
3.4
Customer Service
4.7
High quality product range
Professional, efficient delivery
Helpful after sales support

Reviews

5,615 reviews
John
JohnSydney, NSW
  Furniture Repair Service

King Furniture Service

Responsive service for minor repairs to my lounge. The servicemen we're very nice and arrived right on time. Fixed in less than 20 minutes and no charge. Show details
Rayan
RayanSydney, NSW2 posts
  Furniture Repair Service

Excellent

I had an issue with my neo bed head , technician came (Faisal from UBD ) and fix it in no time . Thank you for your help it was great dealing with you .
cham
cham
  NSW, Castle Hill
Michelle
MichelleGreater Melbourne (Metropolitan), VIC2 posts
  Verified Furniture Repair Service
Product Quality
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Je B.
Je B.2 posts
  Verified QLD, Gold Coast

Poor customer aervice

Showroom was good. After purchase communication was woeful. Couch ordered was delayed. I emailed numerous times showroom and headquarters requesting if they would offer refund or discount for delayed delivery- zero response. How many emails can you ignore? I don’t know, but King Living would hold the record Show details
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Chris C.
Chris C.
  Furniture Repair Service

After Sales Support is non existent

Couch has been defective since it was delivered. Then when a technician was requested, we waited a month only for them to attend the wrong address. Disgusting after sales support. Show details
Product Quality
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Dom G
Dom GMELBOURNE2 posts
  Online store

Amazing furniture and even better service!

Amazing furniture and even better service! It's our go to furniture store now! Show details ·  1
Jay
Jay2 posts
  Furniture Repair Service

Fake leather sofa from Kings Living

Spent $8000 on the Jasper modular sofa in tan leather. It’s total fake and definitely NOT genuine leather. It’s all faded and marked and looks terrible. We complained and they did come out to inspect the inferior quality of their own product - and promised to replace it. That was over a year ago and not a peep from them since - other than excuses and blaming shipping delays. Utter rubbish. Such bad service and we were ripped off!! Avoid like the plague Show details
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Lisa
LisaKimberley, WA2 posts
  King Living

Poor quality

Bought a double set of their outdoor lounges. They are in a large undercover outdoor area, well out of the weather. Less than 2 years in the bottoms of the covers all broke. Now, less than 4 years old, the steel framing has broken out of one of the seats to the extent that the seat can no longer be used. The double set cost over $7000. Had thought we'd spend a lot to get a quality product that would last. What a joke. Show details
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Lynda W.
Lynda W.2 posts
  ACT, Fyshwick

Great experience

I found the staff at the King Living Fyshwick store so helpful. They also had amazing interior decorating talent and expertise. They offered such great advice and service when selecting my recent purchases. The new furniture looks amazing. Thank you to all the wonderful staff! Show details ·  1
Tara C
Tara CMelba 2615, ACT
  ACT, Fyshwick

Fabulous all round

I have visited King Living's showroom at Fyshwick many times and am always impressed by the level of customer service and product knowledge by the team. Suzana in particular has a wealth of knowledge and is always incredibly helpful. The range of options and the high quality of the product will keep me going back for more. Show details ·  1
KL Sydney
KL SydneySydney, NSW3 posts
  Online store

Great customer service

We have bought multiple furniture items from king and have been impressed with the quality and customer service. I highly recommend these guys! Show details ·  1
j o.
j o.South East Queensland, QLD
  QLD, Gold Coast
Product Quality
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JO your chairs are now working. Please do not hesitate to make contact if you require any further assistance by emailing customercare@kingliving.com.au. Regards Deb King Living.

LME
LMESouth East Queensland, QLD3 posts
  QLD, Fortitude Valley
Product Quality
Customer Service
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John C
John CSydney, NSW3 posts
  Delivery Service
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Dear John, We've taken note of your concern and will promptly investigate the matter, reaching out to you directly. We remain committed to continuous improvement and ensuring the best customer experience.
Regards Deb, King Living

Questions & Answers

Paul S
Paul S · King Living

I bought 2 king leather jasper lounges that were delivered in November 2020. On one lounge, there is one cushion where the leather is peeling. Obviously it is poor quality cheap leather, that doesn’t last more than a few years. Getting the run around from KING, claiming a maintenance issue. Both lounges were cared for same, but peeling leather occurred on one cushion only.

Has anyone else experienced the leather peeling? If so, can you comment. I would like to raise a bulk complaint with the ACCC, Consumer Affairs Australia and ACA.

Thanks

Paul
NUN20070397

King Living
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Paul S
Paul S  
PKL
PKL · King Living

Has anyone bought a kings leather sofa say 5 years ago? What’s the condition of the leather and the seating comfort?

King Living
King Living   DM   
PKL
PKL  

Then why won’t you warranty the leather for say 10 years?

King Living
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A.F.M. Ashrafur R.
A.F.M. Ashrafur R. · King Living

Just wondering, does KL replies to every negative and valid comments to resolve issues or just replies to show Product Review customers that they care? Seen no post that any disputes were ever resolved.

I think made a big mistake to order 3 sofas in July'23 which I haven't received yet (estimated delivery date 27/11, not hopeful though). I should have visited this page before.

King Living
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Cal
Cal  

The usual waffle here AJ Jose - how about an honest human friendly response to actually sort out the real problems

King Living
King Living   DM   
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Details

About King Living

Trading since 1977, King Living is a furniture store with a mission to deliver comfortable, sustainable, and durable pieces.

The store’s product range includes sofas, beds, mattresses, desks, shelving, lighting, art, and outdoor furniture.

King Living has showrooms all across Australia.

Points of praise:

  • Many reviewers found that King Living had a high quality, stylish product range; they were pleased with the workmanship of the items that they had bought.
  • They also said that the delivery service was professional, efficient, and on time. Reviewers praised how careful delivery staff were with moving furniture to avoid scratching anything in their home.
  • Those who contacted King Living after their purchase said that the after sales service was helpful.
Compare all King Living listings
CategoryFurniture ShopsFurniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
Awards 202120212020 and 20212020 and 2021
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Contact info for King Living

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