6,506 reviews
AI reviews summary
King Living reviews indicate a significant divide between the initial sales experience and the subsequent logistics and after-sales support. While the furniture design and showroom service are highly regarded, a substantial number of customers report severe failures in delivery, quality control, and the resolution of product defects.
Pros
- Exceptional In-Store Service: Showroom staff are frequently praised for their professionalism, product knowledge, and patience. Consultants often provide valuable design advice and digital mock-ups to help customers visualise furniture in their homes.
- High-Quality Design and Comfort: Many users report that products like the Jasper, Delta, and 1977 sofas are aesthetically beautiful, versatile, and provide superior comfort.
- Professional Delivery Personnel: Most customers highlight the delivery teams as polite, efficient, and careful with property. Drivers often go beyond basic requirements by assembling furniture and removing packaging.
- Customisation and Durability: The modular nature of the furniture and the ability to choose from an expansive fabric range are major highlights, with long-term owners noting that items often last over a decade.
Cons
- Logistics and Delivery Failures: Recurring issues include multiple last-minute cancellations, "lost in transit" items, and extreme delays that often extend months beyond the initial estimate.
- Ineffective After-Sales Support: The transition from local showrooms to offshore call centres and AI-driven assistants is a major point of frustration. Users report being trapped in "automated loops" with no human accountability or follow-up.
- Quality Control Issues: Several reports mention brand-new items arriving with stains, missing parts, different component heights (specifically the 1977 model), or faulty electronic motors in recliners.
- Protracted Repair Processes: When faults occur, the repair process is frequently described as "abysmal," with some customers waiting 4–8 months for spare parts or technician visits.
Verdict
King Living is a strong choice for consumers seeking stylish, modular furniture backed by helpful showroom expertise. However, the post-purchase experience is currently plagued by significant logistical instability and a detached customer service model that struggles to resolve defects efficiently. Potential buyers should be prepared for possible delivery delays and a challenging process should the item require warranty repairs.
We had a fantastic experience with Raven from customer support, and Mohammad who came to repair our couch. He’s extremely knowledgeable, polite, and took the time to explain the problem and the repair process. Mohammad fixed the frame and storage efficiently and left no mess behind. Highly recommend his services to anyone needing furniture repair. Thanks again Show details
I had one person, Jessy, deal with my enquiry all the way through. I preferred this to having to deal with a lot of people. All was dealt with patience and in a professional manner and I am very grateful to Jessy. Special mention to Peter too.
After nearly a year of ongoing issues with my order, including product defects, delivery complications, and communication challenges, I had the opportunity to speak with Rolan. I can honestly say this was the most helpful interaction I have had since placing my original order. Rolan took the time to carefully review the entire history of the… Read more · 1
case while I was on the phone, listened attentively to my concerns, and demonstrated genuine empathy and professionalism throughout the conversation. Most importantly, he acknowledged the seriousness of the situation and took immediate steps to move the matter forward.
After months of feeling like my concerns were not being heard, it was refreshing to speak with someone who was willing to take ownership and advocate for a resolution.
While my case remains ongoing, I wanted to ensure that Rolan receives recognition for the outstanding customer service he provided. His professionalism, patience, and commitment to helping a customer stood out and are greatly appreciated.
Thank you, Rolan.
Reviews with attachments
Great service from end to end and amazing post sales customer service from Fria who ensured she stayed close during the delivery timeframes and after to ensure everything was going well. Show details · 1
We purchased our beautiful jasper sofa around 9 months ago. The service in store was exceptional as the staff gave us their knowledge and time as we worked out the best option for us. One of the biggest bonuses of the Jasper sofa is that it super customisable and made to order. We have used King Furniture previously on a Delta sofa purchased over… Read more · 1
10 years ago which has stood the test of time and still resides in our study. We knew we were getting quality. We wanted a couch we could all fit on for family movie nights. So far, the Jasper sofa has stood up to two small children who are not delicate!
Nicole Shalala in your Gold Coast Showroom was exceptional, her customer service and follow up was fantastic. Our delivery driver Ash was very helpful, professional and informative, it was a wet day that they delivered and everything was dry and installed to perfection. I can't fault any part of the process, we are so happy with everything from… Read more · 1
start to finish with our order. Would highly recommend to others. Thanks King Living, it was a great experience.
We purchased our Jasper Sofa in March 2025 and after about 10 months, we noticed the duck covers starting to poke out, causing some discomfort. We reached out to the store, and Bryce helped escalate the issue to customer service. John Paul later contacted us and arranged for replacement covers. Although delivery to Calgary took some time, it was… Read more · 1
worth the wait. He also sent someone to install them, and everything has been great since with no further issues.
- +1
We have our lounge complete thank you so much for your support it works really well so happy a big shout out to deb and Hjen Show details · 3
I recently purchased King furniture online and found the process a smooth transaction. I did raise an issue over delivery to my home with the support team. Angela who took my call went above and beyond expectations with both the manner in which she resolved my concern immediately plus Angela continued to reach out to me from the day of order until… Read more · 1
the actual delivery to ensure everything was going to plan. Customer service 10/10. I have to also say the furniture we ordered is perfect! The build quality is excellent. The delivery handled by respectful and efficient drivers. All in all a fabulous process and will be heading into the showroom to add to our King collection
The Neo has always been a standout to me in the King range. Its design has not aged in all the years it’s been around. I’ve had my eye on the Neo for 10 years, and I was just so excited the day it was delivered. I look at it everyday in my lounge room and just smile, the fabric is amazing, so durable and so modern Show details · 1
I had a great experience with the service I received. Sophia was very helpful, professional, and easy to deal with. She accommodated my call, explained everything clearly, and helped get the issue with my recliner sorted out. Everything is working perfectly now, and I really appreciate the great customer service. Show details · 1
- +1
This couch is super comfortable, holds its shape and gives the flexibility in styling and practical seating (even sleeping) I was after. Highly recommendable piece of furniture. Show details · 1
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This is a catch to get if you want a forever couch. With so many stores selling the same thing in a different font, it was so refreshing to walk into a king living store and I got so much support from the staff as well. And then I sat down on the couch and instantly fell in love. It's so comfortable and it's so pretty and it was worth every cent. … Read more · 1
In particular, I love that it's modular so if I ever move to a bigger home I can just extend the couch and get to keep this lovely piece!
Moving into our new home we have been searching for quality furniture. We have found that at King Living. Kristina and her crew at Annandale went above and beyond to assist. We are now 4 times returned customers. We highly recommend this team and the business if you are looking for quality furniture and exceptional service. Show details · 1
I bought a large three seater leather recliner recently. Its gorgeous (Teal colored leather). The Sales Team in Richmond were great - not pushy and very knowledgeable about the products we looked at. After delivery it had a minor issue with the motor that drives the recline function on one of the seats. Deb Spicer and her team were onto diagnosing… Read more · 1
the fault quickly and had the Tech out also quickly to replace the part. They couldn't do enough for us and checked in frequently to update us and then post fix to check everything is still working fine. Great sofas, quality plus and a great experience.
Love our 1977 sofa - we’ve been shopping at king Living for years and have always been happy with the quality of service and the products we have purchased. A definite thumbs up! Show details · 1
Excellent store with great value for money items! Very knowledgeable and helpful staff members (especially Anya - thanks!). Efficient delivery, no issues. Have shopped here a number of times and will be back! Free EV charger in the carpark is a nice bonus. Show details · 1
Love our new sofa, very comfy. Cheers to the delivery drivers carrying our couch over our stepping stones through the rain! Much appreciated. Show reply
Latest follow-ups
- +4
Great product again from king delivery communication awesome delivery and set up good 3 dirty marks but no responsibility taken by delivery. Show 2 replies
Follow-up · The delivery company did not explain their policy The sofa of course is so comfortable King kindly sent their recommended cleaner. Sadly the covers on the armrest are so skimpy on fabric that you can see the black underneath see photos for examples awaiting Kings response to this The world is just a different place now don’t know if it’s me but people don’t seem to care and don’t reply to emails or give decent customer service
The 2 young man came on time delivered the lounge set it up and did a great job Show reply
Follow-up · Yes all the above requirements worked well. I still have issues with the Loudspeaker brackets you supplied, and as shown in your showroom. THIS SYSTEM IS OLD .....these brackets are superseded and are no longer made . As the Onos speakers have been updated. And a new bracket is needed for the new updated speakers. Newcastle Kings furniture… Read more
It took 3 months to have our broken chair's base replaced by the King Living service technician. The email responses appeared to be AI generated. However, in the end we did receive very satisfactory customer service regarding the delays.
Follow-up · The technician however was excellent, the spare part / repair was effective. The technician also provided useful information to resolve the same issue should it reoccur. The cause of the delay was waiting for the spare part to be ordered and then manufactured, as the chair model had been discontinued.
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In-depth reviews
We purchased a number of furniture items from King Living a few months ago and were very pleased with the customer service we received at the Osborne Park showroom in Perth. The purchasing process was smooth, and the furniture arrived within the expected timeframe. Unfortunately, there were a few quality issues with all of the items, including… Read more · 2
minor damages and faults, which is the reason for the 4-star rating. We were advised to contact King Living’s support team to address these concerns.
Our point of contact was [Name Removed], and her customer service was truly outstanding. [Name Removed] demonstrated a high level of professionalism, excellent communication skills, and genuine dedication to helping us resolve the issues. Throughout what became a lengthy process of back-and-forth communication, she remained patient, tactful, supportive, and highly responsive. Her commitment to finding solutions made a significant difference and turned a potentially frustrating experience into a positive and productive one.
We are very grateful to [Name Removed] for her exceptional support and would like to recognize her for the valuable contribution she makes to the customer experience at King Living.
Our only suggestion for improvement would be to strengthen product quality control to ensure the high standard of service is consistently matched by the quality of the products.
Thank you, [Name Removed], and the King Living team.
I am very impressed by King's Living design, high-quality sofa, and exceptional customer service. In particular, Sophia provided responsible, friendly, and above-and-beyond customer service to me throughout the entire product reselection process. I initially purchased a three-seated extra-wide design couch. Although I loved the look of it, it… Read more · 1
wasn't perfectly comfortable for me, a small person, to sit in it for a long time. I reached out to King's with my feedback, but I didn't expect much because I knew that all of King's custom-made furniture is tailored to each customer's needs. Gratefully, Sophia responded to my feedback and offered me to reselect another set of couches for a swoop. Six months later, I received the perfect 1977 set and loved it for its appearance, quality, and comfort. During the entire process, Sophia followed up and walked me through step by step. Her genuine customer service skills and warm approach ensured I had no stress and felt comfortable. I want to share my experiences and highly recommend King's Living furniture.
- +1
I purchased a King Living Furniture Cinema Recliner sofa set (3 + 2 seater) in March, and unfortunately my experience has been very disappointing. On the day of delivery and assembly, the technician informed me there was an issue with the motor and said it would be fixed within two weeks. After waiting and taking a day off for the follow-up visit,… Read more
another technician inspected the sofa and advised that there were also leather defects and mechanical problems with the steel frame, which were causing noise when sitting down and standing up. I was then told the defective sofa would need new covers and a new frame because it was a manufacturing issue. However, it has now been 8 weeks, and I have received no response from the service team. I also contacted the showroom, but they advised that they could not assist and that I needed to deal directly with the service department. For a premium furniture brand, this level of after-sales service is extremely disappointing. I expected much better quality control, communication, and customer support.
Hi, I am still waiting for a response to my email. I also contacted your call centre and was… Read more (+1 reply)
Recent reviews
A spacious sofa bed that’s easy to fold and unfold. It looks lovely as a stand alone sofa and you wouldn’t guess that it’s a fold out bed by looking at it. The only downside is that you need to be careful getting in and out when it’s made up as a bed, as the steel frame is a little painful if you kneel or sit on it when climbing in. Show details · 1
I would like to thank Jesse Guay of King Living for helping me receive the right coloured Bongo Tray, which suits my home , over a long and difficult process. Right now it's perfect. Show reply
When my delivery had to be rescheduled, I called looking for an update and Fria was really helpful. She looked into the situation and got back to me promptly with the updated delivery information. I couldn't hear the conversation well, because of the street noise, but she was really patient and kind. Show details · 1
Very happy with our King Living furniture, when the table arrived without the legs Fria took ownership of the issue by coordinating the location and for the delivery to made promptly. Couldn’t be happier with the furniture,it’s absolutely beautiful and equally happy with the customer service that we received. Delivery drivers were equally as… Read more · 1
great, ensuring the safety and care of the table when installing and were prompt and efficient. Highly recommended the whole King Living team!
Here’s a quick review of our King Living 1977 sofa, and honestly, we love it. First off, it’s incredibly comfy and looks so good - we get compliments from visitors all the time. But the real winner is how practical it is for family life. It’s totally kid-safe with no sharp edges, and the fabric is a lifesaver because spills wipe right off. We… Read more · 1
also love that it’s fully modular, so we can change up the configuration whenever we want. Plus, because it comes apart in sections, it was an absolute breeze to move up our stairwell to the second floor.
If you're on the fence, definitely get it. It perfectly balances style with actual, messy everyday life!
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Dear Sarah, Thank you for taking the time to share… Read more