King Living

Great seamless delivery. Great communication and guys unbox take boxes and clean up. Most stressless delivery I have ever had Show details ·  1

Love our new sofa, very comfy. Cheers to the delivery drivers carrying our couch over our stepping stones through the rain! Much appreciated. Show details ·  1

It has been quite a journey getting to the stage of choosing a quality couch (foldout bed) for our 2 bedroom apartment. It needed to be a good quality lounge that it is not dominating in size but also serves a dual function of sleeping space when odd overnight visitors arrive. Mission complete. The lounge is perfect in that it folds out within… Read more ·  1

one easy action and without removing any of the cushions. The bonus is the actual height of the bed component which is ideal for more mature visitors.

We also are able to leave it made up, just in case the arrivals were not planned. Perfect!

Thank you King Furniture for your wonderful creation. The company also provides a service to ensure the lounge will fit in the unit lifts and through the door of the unit. It took the delivery guys only a few moments to put it in all in position and it has been superb since.

Love the colour, love the size and comfort and the assistance I got with Kyle Ting. Very happy Show details ·  1

Purchased Dining and Consolenfrom King Living Castle Hill store. Beautifully presented, making it easy to visualise in real home setting. Knowledgable, friendly and genuine staff. Provided good guidance. Ordering process was seemless and communication was clear. Highly Recommend visiting this store if you’re looking for high quality furniture and exceptional service. Show details ·  1

I had a wonderful experience with King living from the start of the order, payment, update till the delivery. Beautiful products of course. After service through customer service team was absolutely efficient and made the difference from others. Thanks Again ro everyone. Show details ·  1

This is my first new lounge. Cast efficient careful professional. Lounge had to fit in a very particular area in a studio through a very narrow gate and sown a set of stairs which are also narrower than standard. Lounge was set up beautifully. Thanks guys and kings.  Show details ·  1

We would like to thank Mohammed and his colleague for all their help and making the delivery of our sofa such an easy one. The tracking service was really useful and they were thorough, thoughtful and professional at all times. Many thanks Show reply

Thanks for the friendly and careful delivery by the Billy team! Show reply

When making big purchases I am a stickler for reading reviews. I must say I was a little nervous about the negativity around the customer service and the timing comments. We were actually hoping it would be into April as we were not quite ready for delivery until our new hard floors were installed which doesn't happen for a couple of weeks. (not a… Read more ·  1

big deal) However the lounge suite we purchased was in our opinion the best and most comfortable we'd seen and sat in. (we purchased the King Cloud Classic 2 Seater Recliner with wide seats in true touch leather) I must say the overall experience we had from the date of purchase to the delivery that happened Friday 27/3 went off without a hitch. Even the few calls I made to customer service team were good. Delivery was booked, the tracking of the delivery is great, the phone call from the driver one hour before was great too. The two young delivery guys did a great job setting up and removing all packaging. The answered the questions I had about the assembly and where the battery pack was plugged in if we chose at some point to do that. And best of all, we are extremely happy with the look, comfort and feel of our new lounge. The only feedback I would suggest you take on board, and the reason I made three calls to customer service team. Because the delivery was to an apartment building, we were required to have a copy of the delivery company's public liability insurance policy sent the the builder supervisor prior to the delivery date. This should be an automatic attachment as soon as a delivery is confirmed in my opinion. Other than that, I will recommend King Living base on my experience. I would definitely make another purchase in the future. Ray W

Billy team excellent service as difficult entry for a sofa bed. They were wonderful at problem solving Show reply

We are so pleased with the delivery and set up services from Shawn and Victor. We love our Aura modular sofa. We were impressed with Shawn’s efficient delivery processes and his communication. They set everything up exactly as we wanted it while minimising the impacts inside our home. Simple things like creating a little outside staging area for… Read more ·  1

the 4 large boxes to remove all external packaging before bring the furniture pieces with dust covers into our home. In this way any cleanup was minimal. The communication about the delivery via email and many text updates was really appreciated. Perfect. Caroline and Peter

We are extremely happy with our new Aura modular sofa. It looks stunning. The assistance from Bruce on selection of modular pieces and fabrics was second to none. Bruce was simply a delight to work with and his expertise and interior design credentials really impressed us. The whole experience from furniture selection to the delivery and set up of… Read more ·  1

the finished pieces and the awesome communication via email and text meant we were fully informed about progress at all times. The King Living systems and quality processes really work from a client perspective and you are an exemplar of how run a complex business well. You should be proud. Thank you. Caroline and Peter

The delivery team were polite professional and efficient at assembling my order. Neat and quick taking away all the packaging. The furniture is next level high quality! Show details ·  1

I entered the showroom to view a particular modular lounge and realised immediately it would not suit my home. I then saw a modular lounge I hadn't noticed online and my interest was piqued. I was assisted by a store person who was also a qualified graphic designer with the skills to show me a simulated view of the lounge and assisted me to… Read more ·  1

change the modular components until it looked like the final choice. I was then assisted to look at a wide range of fabrics and was shown examples that were used in the showroom furniture stock. This was such a great, relaxed and fun process. I was then emailed a tentative quote and order which allowed me to change/tweak it over a couple of days so I could ensure it would fit my living room. Job done. Order confirmed. Deposit paid. Further online payments were SO EASY and over the next couple of months it was paid off. I did meet issues however with the automated Delivery Concierge AI which gave me wrong information and wrong dates. I then called the showroom landline who put me through to 'Despatch' which was an offshore phone call. This was not only disappointing but also incorrect information. A further 3 phone calls were required to ascertain delivery date and time which took a further day. This was the worst part of the experience. The Delivery driver sent me a text with his name and a 3 hour delivery window the following day. He then called me with a 40 minute advance notice. He unpacked and set up the Aura suite and micro side table (an unexpected delight and so versatile) and took his shoes off every time he stepped in from outside. Zac was efficient, courteous, calm when I realised that the configuration wrong, it was an easy fix. I felt that the ordering process and communication, and the deliver process and communication was excellent. The Despatch part was poor and resulted in un necessary anxiety and confusion. Please review this process King Living - otherwise a Gold Star.

Warranty staff were very polite, King Living have real quality assurance issues that need to be addressed. Bought 6 Aspen Dinning chairs made of walnut with leather inserts. Leather inserts were replaced twice over an 18 month period. Silly me, I… Read more

then bought a Quay Dinning room table in Walnut to match the chairs. After 6 months received the table that did not match the walnut chairs. Table top was very rough and porous. Didn't even look like the same wood. Even the staff at the local King Living store commented on pictures of the table saying the wood looked rough, porous and of low quality. They also advised that different pieces of furniture comes out of different factories and there are many quality issues. They also made a startling admission that the table that I bought was not considered to be a premium walnut veneer but other tables are! Never told me that when I ordered the table. Nor does King living provide such a description of premium versus non premium on their website for the same veneer. Buyer beware I say! Requested a refund under consumer law as the website and staff do not differentiate between premium and non premium, so I expected display room quality which was premium. After much haggling they agreed to refund all monies, but then proceeded to refund only some money! Waiting for the rest of my money. Very disappointing experience all round King Living, considering the premium price a consumer pays. Polite warranty staff, not premium quality products :-( order number is OPK25090589