EuroLight

STAY AWAY FROM THIS COMPANY – In 2024 my husband 'purchased and paid' for products from this company on line that were showing as available. When we didn't receive it, we contacted them and told us they didn't have the product and offered us something else that wasn't suitable. A refund was requested but nothing received. Three emails have been sent requesting the refund… Read more

and ignored. As it is now months past, it appear too late to claim through PayPal or our CC. We strongly suggest you stay away from buying from this company.

Still waiting on a refund months later!!! – Horrible experience. Would not EVER recommend. Still waiting on a refund almost two months later due to a delay in dispatching stock! Constantly being told that they are unsure why funds are still yet to be returned. DO NOT PURCHASE FROM THIS COMPANY

Returning Customer – I returned to Eurolight for my outdoor lights.again they were incredibly helpful and knowledgeable about the type of lights I needed and what quality was required for sea side environment. I bought spotlights and LED strip. It's now my go to store. Show details

Great service and product – Warrawong store. These people/staff are great. Never had an issue, return calls, organised goods, great tech advice, allow you to "demo" lights prior to purchase. etc. Have bought 95% of our lighting and fans from them. Great work eveyone! I will never buy online though.....that is another.....very horrible.....experience. Show details

Super Helpful under difficult Circumstances – I needed to source some replacement downlights for some that had failed. I found just what was required on Eurolight online store. The order was placed but due to some Covid related difficulties in Melbourne and Sydney the items dispatch was delayed. A quick call to Eurolight resolved the issue allowing me to collect my lights from the distributor… Read more

in Melbourne. So to Kristal and her colleagues at Eurolight, I thank you all very much for the helpful, professional and friendly manner you dealt with my situation. I truly appreciate it.

Give them a miss… – Ordered a light fitting in Feb 2024. Online it advised that the fitting was in stock. Nothing delivered for some time so I emailed to find that they were waiting for stock and it will be coming in soon. Followed this up several times. Same excuse. Missed the shipping container, etc, etc… it’s now Dec 2024. No further explanation, apology, refund,… Read more

etc., I’m not worried about the money, but it’s the waste of time that gives me the sh!ts. Eventually I emailed them and told them not to bother with the light… I’m out! I see I’m not the only one giving a poor review. Perhaps best to give this company a miss.

Eurolight Never Delivered nor Refunded an advertised item not in Stock – I ordered and paid for an Almeira Pendant Light back in April ($130). Shortly afterwards I was informed by [Name Removed] that the light was not in stock but he would attempt to source one from remoter suppliers. I was grateful for this effort, but after several follow ups over the next few months this came to nothing so I requested a refund.… Read more

Neither [Name Removed] nor Eurolight responded to my requests. I have requested this refund by email 4 times and attempted to phone. No joy. I feel I have been ripped off, and would certainly not recommend this vendor. I have reported this to Paypal, through whom I made the payment. In my opinion [Name Removed] and Eurolight have been acting fraudulently - Stay Away!

Comically bizarre – Shipper lost one of the parcels in transit - frustrating, but it happens. I let Eurolight know by sending through email confirmation of the lost parcel and expected 'yeah sorry about that, well send a new one straight away'. Instead I got 3 weeks of emails of empty promises to get back to me, reasons for the delay and two requests to email him… Read more

back at another time to follow up and presumably remind him to do his job? As I'm not employed as a receptionist at the company, I instead opted for a refund.

The refund was confirmed, but 9 weeks later this still hasn't been processed.

Nothing wrong with the products that did turn up - worked fine - I'd have given 2 stars if the refund had been done. Hands down my most comically bizarre customer service interaction of the year. Seemed a lot of effort for $50 worth of aluminum profile.

house renovations – I was sent to the caringbah store by the electrician who is working on our house renovations. found staff friendly and helpful

Advertises stock they do not have – I bought a few items (online), only to never get them. When I messaged them they advised their team said the stock would be ready in a few days. I never got any updates from them and have not got the items. They lists items on their website despite not having them in stock. Waste of time and money. I would not recommend them. Wish I read their bad reviews before I made a purchase. Terrible service. Show details

Stay away if possible – Ordered two ceiling fans on 27th April and after numerous emails the item hasnt been shipped yet!!(30/05/2023) I had to request for a refund for them to do some action. They are happy to blame the couriers for every issue. I feel stupid not check this site before ordering. If you have lots of free time to chase your order, then do business with this people, if you value your time stay very far away from this store!! I Show details

Extremely poor service, still waiting on light, no communication from them in over 3 months – I purchased a Martec Alpha 1200 clipper fan with remote and light on 16 January 2022. After not receiving the product I contacted them and they told me it would be another week. I didn't receive it so I rang again. I was told they had the fan and remote but no light. I requested they send the fan and remote to me now and then the light when… Read more

they received it. I received the fan about 1 week later, but no remote. I rang them again and they sent me the remote. A month went by with no contact so I rang again about the light. I was told mid March. I rang again on 21 April. After being hung up on, ringing back, put straight onto hold for 15 minutes and then hung up on again, I rang back a third time. After explaining my situation to the rude lady who answered the phone, she heatedly denied hanging up on me and that they had been in contact with me. She then said to her colleague [Name Removed], in the background that I'm "going on about a light la la la". I demanded a refund for the light, which they said they couldn't do. After more heated discussions and being put on hold again, I was told [Name Removed] would refund me $39 for the light. I also asked to be sent copies of the emails that they had been sending me, to which she replied that she will try but she works in sales and it has nothing to do with her.

Wasted at least 2 hours of my life – Ordered lamp over 2 1/2 months ago. Never got sent. Got given the run around like many others on this site. Numerous emails and a couple of phone calls. Requested tracking number when item was supposedly was going to be resent but was not forthcoming so asked for a refund which was the only thing to happen quickly during the process. What is this dude holding onto our money for? Why waste everyone's time? Beyond words.

Still waiting – I ordered a fan a month ago I keep being told it is being packaged and sent tomorrow but apparently tomorrow never comes! Still waiting Show details

happy with purchase and staff interaction – had to wait for item but after phone call to crystal, who was very helpful and BUSY the item arrived in store and was shipped straight away, She kept me informed about when it left their premises and that it would be coming in two deliveries. During theses uncertain times ordering from a state in lockdown and a country still isolated from the… Read more

rest of the world they are doing their best in trying times.If these past couple years have taught us anything we need to be patient and nice to anyone in the service industry as most of the times they are human and doing the best they can. Thank you Crystal.

Fraudulent company - stay away! – Ordered a lamp early last month and was told last week on phone that this has still not been sent. Asked for a refund, sent emails to [Name Removed] who has not even bothered to respond. I am registering a case with Consumer Affairs.

Pendant lights – Ordered 2 pendant lights in March 2021… July 2021 still haven’t got them… Several emails and phone calls which 2 of the reply’s were they have been sent but nothing arrived… Went on there site to check if they have them still and they are on there… 3 phone calls today and waiting for a reply as he is checking the warehouse to see where they are…… Read more

Looks like another phone call will be made shortly as no call back again…. Avoid this place to save the stress…

Terrible service – Ordered 2x items in JANUARY and still have not received them. They have "apparently" been sent 3 times but conveniently keep getting "lost" in transit. Have requested a refund but also yet to receive. Extremely poor communication with more than 10 phone calls been made on my account with little to no response every time. As per previous reviews, this seems to be occurring very often and cannot be a coincidence.

Don't buy from them – Two months today since I placed my first order. Yet to arrive, been told numerous lies by Anthony C. Very rude, arrogant, unprofessional customer service. Tried to call them today, all their number have been disconnected. Going to lodge a complaint with Customer Affairs. I wouldn't advise anyone to buy from them, absolute nightmare.  Show details

The worst experience – Ordered 3 x pendant lights 5th January....told me warehouse was closed until the following week (Christmas break. Fair enough) I had to chase up order every week and was told stock was delayed a few weeks (even though they still listed them on their website) Fast forward to May 14th after countless emails, still no stock so I asked for a refund.… Read more

4 weeks later still no refund even though they said they had processed it through my Zip Pay account...They lied! Zip Pay said they hadn't informed them of a refund. Finally managed to get a refund 18th June.

Still awaiting Item – Hi I am writing this review to put on record of so far what has happened. 1. Ordered a pendant light on the 15th of March from the online store. 2. Did not receive any comms from Eurolight in any shape or form for 4 weeks or any tracking info. 3. Called Eurolight and spoke to someone who asked me to call back post the weekend as the "online guys"… Read more

were not available. 4. Called back post the weekend and spoke to a helpful lady who chased it up and advised that it would be sent out in the next day. Sure enough I received the tracking info the following day from Aus Post. 5. Aus post tracking indicated that the item would be delivered by 27th April. It still hasn't been delivered. 6. Called Aus post and they advised that the item is now marked lost and asked to contact Eurolight. 7. Contacted Eurolight and spoke to a bloke who said he will pass on the information to the "online guys". Waiting to hear back from them. 8. While reading the reviews written here by many people makes me quite worried I want to reserve judgement and see how quickly Eurolight resolves the situation. I am however quite disappointed by the extreme lack of communication. Surely an email or two can be sent keeping the customers in loop of the order status prior to dispatching the item.

FURTHER UPDATE 13-05-2021 1. Contacted Eurolight on 5th May and they asked me to give them a couple of days to track the item. 2. Contacted Eurolight again on 10th May and they said they have already ordered a new light and will send the tracking info by Wednesday 12th May. Was also told they had the wrong email address on the system for me and had sent 5 emails on 5 separate occasions. I find that hard to believe given that I received the tax invoice straight after the order via email. 3. No tracking info received as of 13th May. Called Eurolight again and spoke to a lady who said she will get back to me. Judging by what's happened so far I don't expect any call backs.

I will be initiating a paypal refund next week if I don't receive any tracking info by Friday. The experience has been absolutely horrible. They have no sense of customer service. They have not made any attempts to call back or be in touch. Every time I call they take my name and number and say they will chase it up and then nothing happens. I have so far made around 8-10 calls to Eurolight.

Horrible experience – I ordered a pendant light online in 15/01/2021. I received my receipt and it indicated that my order will be delayed by 7-10 days. I waited came February, contacted the store and said they are waiting for the stock to arrive from Melbourne. Waited again for a few weeks. Contacted them multiple times. Either they put you on hold forever or they… Read more

will tell that they will call back but will never will. Finally, I received a tracking via email, I was hoping it would arrive after 3 days only to find out that it was pending delayed in Kirrawee NSW. Waited again for weeks when there was no progress, conducted an inquiry with Australian Post. The inquiry resulted with the product being declared lost. Contacted them again and was able to speak to a man named [Name Removed]. He talks you out and tells you to be patient and would give a refund but will tell you that he will try to find it first before giving you a refund. [Name Removed] then told me that he will call me the next day but never did until now. I have now lodged a complaint in fairtrading awaiting their feedback. It's a crap store to deal with. They will take your money but will never take responsibility for lost items which was not your fault. Their price is too good to be true. Just buy somewhere else. Save yourself from stress and buy somewhere else. And don't ever deal with them.

Lies and no fans – Mid January 2021 we paid over $300 for an online order for a pair of light/fans. We have spoken to the customer service person at the store three times (1 call per week) since the order was placed. Each time we were told they were to be delivered next week but obviously nothing happened. The rep was extremely rude and has no idea of what good… Read more

customer service is. They could have called us anytime in the past month and explained exactly where our fans were but we get nothing. They forget as customers we own or work for businesses that buy and resell products and understand what can cause supply issues, all they have to do is pick up the phone and tell the truth. Tried calling their number on 12/2/21, no answer, no reply to email either. We'll be going to the authorities if we get no response on Monday.

Don’t ever buy from this shop – I ordered a table lamp last December before Christmas and [Name Removed] promised that the item will be delivered “this side of Christmas.” So far, it’s mid February 2021 now and the item has NOT arrived yet! What infuriates me is the amount of dishonesty communicated in our emails. “That the order has been dispatched, etc since January but mid… Read more

February, nothing came. Some shops will offer a refund straight away, but this [Name Removed], just lied all the way. Tell me, do you get rich with the $139.39 I paid for the item? You’re a time waster. You should closed down your shop. You should be reported to the authorities.

WARNING – I have order few lights back at August 2020. I have waited and been contacted with Anthony almost every week and excuses. Now I have ask for refund beginning of the month, now 7 days gone, still have not received my refund. My next step will be reporting to ACCC. Show details

Worst communication and service ever!!! – Products not stock and no communication about this. Substitutes never arrived. Took over 1 moth to obtain refund. Poor Attitude

No communication – I would have loved to have received the product I ordered; however, I received no contact from this company apart from a tax invoice. There was no response to my emails. When I went to paypal resolution centre to request a refund if the product was not available, I got a refunded invoice and was then told that the product was going to ship… Read more

tomorrow. I will look elsewhere for lighting in future. I had no problem with delayed delivery. I just ask for a response to emails to keep me updated.

Down lights finally arrived – Thanks Eurolight. Had a bit of a delay getting my down lights, but was kept informed by the friendly staff, and goods were delivered when they said they would be - which is all I asked for. Will definitely shop with these guys again as the product is great and communication is also good. Cheers Show details

Aggressive and dishonest – I purchased 3 lights online but they had no stock, received a call to go and pick something else or get a refund on the weekend however when I went to the store I was told online is a different store and it’s not their problem, he said he also can’t refund! I had traveled over an hour to get there but when I explained it to [name removed] he said… Read more

don’t vent on me! I said excuse me and he replied “yes excuse you!” And then he asked me to get out of the store!!! I said you can’t speak to me like that and then he said get out! He then walked away from the counter towards me with a very aggressive behaviour shouting get out, get out! I was so scared that I said If you touch me I’ll call the police! Took my phone out to call the police as I was shaking that he walked away towards the other shop keeper. Luckily I was with 2 other people who took photos and walked me out and helped me calm down. It was an scary experience and I don’t recommend them to anybody. I had to reschedule my electrician because the website products didn’t exist and the store couldn’t tell me when they’ll receive them.

Despite my complain to the other store Peter is still employed since stores are owned by family and friends.

Great product and no nonsense service – Easy to use site with an excellent range of lights. Found exactly what I was wanting. Order processed promptly and while the number of emails is minimal, enough communication to keep me informed. Light arrived when planned and product exactly as described. Best price in Australia by far. Second good experience with Eurolight online. Will be buying again. Show details

Not Being honest enough – I ordered on the 25th of may they sent me an email stating it will take 7 to 8 days to deliver well it’s been almost three weeks and no lights I rang them last week and he said they will be delivered on Wednesday my order didn’t come and still hasn’t you guys need to be a bit more honest with your customers if the order are out of stock be honest and just let us know

Most disgusting service ever!! – I called Caringbah store( head office) to enquire if a light was in stock. I was advised yes and ordered and paid immediately. Three weeks later no light! Called the store three times to be snapped at. After the final call I make contact with a [name removed], didn’t not bother to listen to why I called, just asked for my name to look up my… Read more

order. Then told it’s not in stock, heard another man in the back stating” it’s not in stock, that’s why we didn’t bother contacting her” [name removed] then proceeded to called me darling and speak to me like I was an idiot. Asked told me he will give me a refund, I asked how long will I have to wait because you guys took my money instantly, so I want it returned, instantly. He said yep!! After giving him my bank details he then informs me it will be a few days. I stated” that’s crap, I just asked for it to be instant. He hung up on me. I called back and [name removed] answered with an instant attitude, while talking to her she speaks to whoever is around her and states” she’s still going on. Then tells me she doesn’t want to deal with me and hung up. Do not ever buy from this store!! They sell what they don’t have and then treat you like you’ve done wrong.

Shocking service and communication – Incompetent abusive staff. Cannot tell the truth. Finally had no lights in the country and got my money back. Don’t bother it is not worth the frustration with this mob. Show details