Reviewer Photos & Videos
Love the HUB!!!
I have had the hub for over a year and have cooked pork, beef, chickens, snags and fish. They always turn out great, as long as you cook to temp. My favorite thing at the moment is chicken gyros, which are a massive hit with everyone.
I have found cleaning the firebox and cabinet to be super easy.
- Food turns out amazing. The machine is solid and hopefully get many years of beautiful food from it.
- I had an issue with the element which stopped working. The support team were on it and a replacement element was sent out without hassle. A big thank you for that too.
- The grills are hard to clean and can't get the black char marks off. However this doesn't affect the cooking, nor taste of anything I put on it.
Worked once then kept shorting power out and had a melting plastic smell about it
Bought 2 weeks ago and used for first time today. Coal heating element worked first time then a few hours after the cook went to use again but kept shorting out the power to the house. Tried different outlets and different power cords but same thing every time. Rotisserie works fine but as soon as element started trips after a second. Very disappointed
Purchased in June 2020 at Bunnings Warehouse.
Update December 2020 - First attempt, things I wish I'd known sooner.
UPDATE December 2020.
The rotisserie still has that annoying short pause during rotating that lasts about 2-3 seconds that burns the meat.
The powder coating has bubbled in places from the heat.
You really need a secure backing plate (reflector shield) on cooler days to assist with cooking. Even more preferred than this would be a full cover with a vent.
I don't rate it as highly as when I first purchased it. Flashy Heston videos vs first hand experience, there are better value for money bbqs.
June 2020 review
First time cooking.
Purchased in June 2020 at Bunnings Warehouse.
Love it however the cost of the charcoal is outrageous.
We love it. Unfortunately the Evedure team outside Harvey Norman told us the bags of charcoal were $59 when they are actually $99 so running cost is 40% than expected.
Purchased in July 2019 for $2,400.00.
Looks good, easy to use. Looking forward to every bbq. Could be easier without cord or if had portable battery to take somewhere with family for picnics. Cleaning was also not so easy.
Purchased in October 2018 at The Good Guys for $899.00.
The reviewer stated that an incentive was offered for this review
I'm really happy with this purchase. The meat comes out perfect every time and the taste is awesome using the heston charcoal.
Easy ignition of the charcoal is a great and easy aspect of this bbq.
Had an issue with one of the prongs, a simple call and a new one was sent out.
Purchased in January 2019 at Bunnings Warehouse for $1,700.00.
Could not recommended enough!
I received my Hub II as a house warming present, and it has been absolutely fantastic. I have actually been quite surprised on how easy it has been to use. Its as easy as a Webber, however the food comes out far better when cooking over coals, and you have far more control over the heat as well. I have cooked for almost 60 people now, and I cant see myself ever going back to a gas bbq.
The only issue I have had thus far is the paint on the charcoal chamber started to break away. However since contacting Everdure, the service has been second t...o none. They had a technician out within 48 hours who checked the whole bbq, not just the chamber, and I had the new parts delivered the following week. I would recommend the Hub II for the service alone. The service from Bart and Wayne was first class. I really cant speak more highly of the bbq, or the team at Everdure.
Purchased in December 2018 at Harvey Norman Retail Stores - Appliances.
Do Not Buy - Terrible Rotisserie BBQ
Worst BBQ I have ever owned. Massive let down on brand and function For the extremely high price you pay. I can’t belive Heston has put his name on this product as it is massively embarrassing and is full of faults. The Hub did nothing but embarrass me on Xmas day by shorting out my house and left me with a large bill for last minute ring in caterers. Had it fixed twice and is still shorting out. STOP PRODUCING THESE BBQs!! They are difficult to clean and putting electrics on an outdoor item is a massive mistake.l . Everdure should leave the H...eston rubbish behind and bring back the E Churrasco which was gas and charcoal ignition. The e churrasco is the best bbq I have ever owned. SHAME on you Everdure ( actually Shriro) for distributing an item on brand name vs function. I’m extremely upset with the Heston Blumenthal Line of BBQs. Bring Back the E Churrasco. If you want a charcoal rotisserie go to Bunnings an you will see them for $400 with a 240v 40kg rated rotisserie . No difference at all and less headaches. In short - hard to clean , over priced. Too heavy , over sized and hard to clean . A plethora of faults and really difficult staff from manufacturer to distributor to service departments and retail outlets . Lucky for Harvey Norman that we found resolution here! Before buying please ask me questions as I will be happy inform you on BBQ advice. Stay away from the Heston Line
Exactly What I was looking for !
We have spent months renovating our house which includes a brand new outdoor kitchen. I spent 12 months researching BBQ's looking for something that used charcoal for that extra taste. Because of my background I also love spit roasting and have been known to do a lamb/goat but also own a small Cypriot Spit ( sometimes called a souva). I had thought I was going to have to buy two pieces of equipment when I stumbled on the Hub. The moment I saw it I knew I had to have and proceed to watch all the videos and reviews. In the end my decision came do...wn to the fact that in Australia they had an amazing support. They even have a representative company here and I specifically spoke to their in house chef about some of the things I was wanting to cook and if the Hub could handle it. Of course not only did I get the answers I wanted but the chef gave me ideas I hadn't thought of. I purchased the Hub on Boxing day last year and have basically used it every second day since. My stand out cook is the Chicken souvoulaki using Heston's recipe( have a look at the vide). While this is cooking I also place on the grill some octopus. My family think my cooking has elevated but it is really the Hub. Plus no more lighting fires waiting a couple of hours to make some charcoal. So easy to get the white charcoal and so easy to clean. I do however have one huge complaint. Literally the day after I purchased the HUB the Hub II came out . I wasn't aware it was coming. However I am not complaining as I did get the Hub I at a substantial discount from Bunnings. I am going to enjoy this BBQ for a long time and I can not recommend it enough. Thanks Everdue. Thanks Heston and anyone else that bought the Hub to life.
Amazing Hub II, Unbelievably Great Service
I received my Hub II as an early Xmas 18 present and a week later we’ve catered for dozens of guests having done a Porcetta, Lamb and Chickens all which were stunning. On the third meal (New Years Eve) we found the rotisserie poles were raising and lowering at diffferent times meaning the rotisserie was out of alignment all just before our guests were to arrive! What happened next can only be described as outstanding, an email to the Everdue service team who after 7 emails (all on New Year’s Eve mind you) had provided incredible advice and serv...ice as to how to fix the problem and also an offer to replace our BBQ! I should point out the problem resolved itself after cooking the meal which makes me believe there was some water on one of the contacts after washing it down which evaporated, now it all works fine. I would recommend the Hub II for the service alone, for someone who has been trying to get an internet connnection for 3 weeks I know how poor service can be!! The service firstly Anthony then Mark provided was first class. Thanks again guys, dinner was amazing and we look forward to our next awesome meal. Cheers Paul
- Verified purchase
Received a defect unit
Bought an everdure hub 2 3 days ago when unpack found it’s a defect unit. They screw can’t fit into the hole coz you can see it’s misalignment. Have sent an email and call Harvey Norman in regards this. They feed back is they need to wait for everdure to reply to their request for the further action. So I am waiting and see how long it’s takes for this issue to be fixed as they need 20 seconds to take money from you let’s see how good the service is. As I need it for the Christmas all the meat and ingredients is done just waiting for this. Stil...l not happy with the unit, since you pay a good money for this unit and it’s cone with QA pass sticker. What’s the QA does? Received a call 2 days after the complain from everdure but the customer is terrible. The first one by a lady is good but the second one OMG...... surprise with such a brand but when hire customer service staff this is what they have.
I have to eat my words (humble pie)
I had tea rust on the base of the BBQ and rubbished the advice from Everdue about cleaning off the rust and spraying WD40 on the base to solve the problem? Well it has solved the problem! I used an abrasive steel cleaner and then applied WD40 after two cleans using this method the rust has disappeared. Thanks Everdue, really sorry that I rubbished the advice without giving it a try.
Now for the BBQ review:
We have had the Everdue since Nov 18 and it is magnificent! I put a lot of natural charcoal on to start and hit the button to ignite the ...
Bbq is great when it works! When it doesn’t the follow up service is terrible
I’ve had my bbq for just over 15 months. Paying the price you do you would expect some kind of follow up support . One gentleman was great in responding to my emails then faded pretty quick . Then when it came to the technician coming out I was told the only available days for my area was Monday and Wednesday so we agreed for the Monday . The lady booked me and said I would receive a sms with a 4 hr window. Received nothing took the day off work and no show . The excuse was they left a voice mail message I don’t have voice mail.
For the pric...
Loving my new HUB
So after waiting almost one year to purchase my bbq we finally got it since we only cook on charcoal we decided to go for the hub. We love to host so I thought it would be perfect and perfect it is we had our first get together with some friends on the weekend and yes that absolutely loved it.
When I told my best mate that ill be getting the hub he went absolutely crazy at me saying it’s to expensive but I had him over on the weekend and guess what now he can’t wait to get one himself
- Verified purchase
Waste of money
Bought BBQ 5 month ago from Harvey Norman. Rotisserie was faulty straight out of the box and stopped working three weeks after first use. Two month ago the electric ignition stopped working. Service is only available on weekdays so get ready to use your annual leave days sitting at home waiting for a technician to fix it. It's currently only usable as an expensive firebox since it trips the main fuse once the ignition or rotisserie start button is pressed. Very disappointing.
- Verified purchase
Everdure Rotisserie falls out
Just purchased this and trying my first Rotisserie cook. Have placed Pork on Rotisserie and put onto supports. The rod keeps coming out of the drive end. Rod adjusted to total length....having to sit and watch in case it stops and burns. Cannot believe this is normal? Or is it.
Lighting the charcoal took a bit longer than stated but i think I over filled. Easy to do thou.. very simple to use and looking forward to tasting first cook.
Magnificent, new king of BBQ’s
We’ve been using a Weber for more than 10 years, it’s still going, but really wanted to buy a new barby. I only like charcoal BBQ's, don’t see the point of gas, might as well cook in the kitchen. This thing weighs a ton, be prepared for that. The upside is that it’s built really well, feels like it won’t make it to a council clean up for a while. You need to be confident cooking with charcoal, moving it around to create different heat levels. And the spit takes a few goes to get right (stick to beef as it doesn’t need to be cooked through!). ...Bunnings now sell the actual charcoal recommended for this appliance. It’s really thoughtfully designed, with parts tucked away in dedicated holes. Materials used feel like they are industrial. We had a large gathering at Xmas, everyone commented on the great food, the spit really makes a difference as the fat doesn’t all drip away, it keeps cooking the meat. The only down side is that it needs an electrical connection to get the coal started.
Pig needs support for backbone
My earlier comment about securing the backbone of a pig has not been addressed and the private message referred to not carried out. Please post a photo of a cooked 40kg pig that the hub is suposed to hold with the backbone not supported! I had to cut the head off a 17kg pig for it to fit on the spit and had to secure the backbone with plates and tie wire. Dugald Duck
Happy birthday to me...best present ever!!!
I purchased the Hub in December 2017 as a birthday present for myself. The Hub has changed my approach and attitude to BBQing, enabling me to experiment with many styles of cooking techniques. I have reverse seared rib eyes and a tomahawk, and I must say it was probably the best meat I have ever cooked! You could seriously cut the meat with a spoon it was so soft and tender. I have also used the rotisserie for roasts as well as lamb and chicken gyros, both with excellent results!
Using lump charcoal enhances flavour to the BBQ and adds a be...autiful crust on sausages I never got from a gas BBQ. The large grill enables me to cook a lot at one time and control the heat in different parts on the Hub for a combination of meat and vegetables. The corn is amazing over the charcoal! The storage (hot box) beneath the grill is perfect for resting meat or to simply keep things warm while I finish off the cook. The fast flame ignition system makes cooking with charcoal so easy. I have and will continue to recommend the Hub to family, friends, and colleagues. The Hub is a great BBQ for entertaining as you can get so much on it at any one time and it also looks amazing. I can also say I have made good friends with my local butcher as I am there nearly weekly so I can use my Hub as often as I can. Best birthday present EVER!!!
- Verified purchase
Ok BBQ some design issues customer service brilliant.
Ok purchased my Hub in Jan 2017. On first use the orange enamel in the fire box cracked and chipped. No biggie call customer helpline and arrange a fix.
Unfortunately the hub was quite new then so had to wait a month or two for the part. Eventually fixed.
After a few months my heat shield above the element started to crack and eventually disintegrated. Again one call saw a new ( heavier feeling )shield posted out to me. Great.
Lastly my rotisserie started to jar on the way round. Indicating the teeth my have an issue. Again all it took ...was a call and the team came out with a new pole and replaced. So customer service inside the first year has been great. However it is under warranty. I hope the service continues as I am confident this is not my last issue. Time will tell. Dissapointed with the build quality for the price of what is essentially an electric heating element under a firebox inside a bbq trolley with a rotisserie My posts now sit proud of my shelf — trolley/heat issue
Questions & Answers
I have the
Everdure by Heston Blumenthal HUB and wish to cook a 17kg lamb do I need a counterweight to help balance the lamb on the spit
Everdure by Heston Blumenthal
Hi there Eddy, thanks for your enquiry regarding the HUB,
The HUB is engineered to turn up to 40kgs of balanced weight, and will be able to accommodate up to 40 kgs of boned out pork legs, beef rumps or boned lamb shoulders/legs with success every time, as long as it is balanced and secured onto the HUB rotisserie pole.
You’ll need more concentrated heat under the legs and shoulders section The chest/belly will cook quicker, so a little less charcoal in those areas.
If you were after more detailed instructions and assistance, please feel free to email us at firstname.lastname@example.org . The team at Everdure by Heston Blumenthal.
Do you make a counterweight for the Hub spit. It has a square shaft so it is orquid to use a normal counterweight
What are the differences between the HUB and HUB II?
Also, what can be said about general performance? Thanks.
Everdure by Heston Blumenthal
Good morning Jorj, thanks for your enquiry, there are 3 main differences between HUB & HUB11
HUB11 has a push button up and down movement for the rotisserie, has a weight capacity to turn 40kgs.
HUB1 has a manual height adjustment of 3 positions
HUB11 has a slide out shelf on metal runners inside the cabinet
HUB1 has a fixed shelf.
HUB11 is black colour internal firebox and external body with titanium finish to legs, rotisserie arms and cover plates
HUB1 has graphite body and orange internal firebox with brushed stainless legs, rotisserie poles and cover plates.
Cooking size , fast flame is the same on both models.
We hope that this information explains the difference in the two models for you.
If you would like to view videos of these units please visit our website. The team at Everdure by Heston Blumenthal.
I have the hub and the element will not heat up but the light is on saying that it’s working
Everdure by Heston Blumenthal
Good morning Rod, sorry to hear that your element has ceased working , so that we can arrange a replacement element for you please give our customer care team a call on
1300 739 033 and one of our friendly consultants will assist. The team at Everdure by Heston Blumenthal.
|Cooking Plate / Grill Material||Porcelain / Ceramic|
|Features||Grill, On Wheels, Rotisserie Compatible, Storage Cabinet and Warming Rack|
|Colour / Finish||Black|
|Dimensions||900 x 1365 x 487 mm|
|Manufacturer Warranty||5 year(s)|
Visit official website
- GTIN13: 9312646023574
- MPN: HBCE2B
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