Everyday Car Insurance

I have had two claims with them, and it's been absolutely terrible. Claim 1: FOUR years later I am still fighting to get my air con fixed. Now *I* have to take it to an expert because their original repairer didn't do it properly or correct it in FOUR years. Claim 2: I am not at fault and I have to chase the other party's insurance in order to get… Read more

a hire car so I can get my car fixed. This is ridiculous. Why do we have insurance then. I spent almost 2 hours on hold to their woolies settlements team to get the other party's insurance information. It's been over a month and I can't even book in my car for the approved repairs. Don't waste your time with this company

My Everyday car insurance was cancelled 2 months ago without my knowledge. I rang them to have it transferred to the new car that I bought and they told me it was not insured!!! Show details

Had to make a no fault claim and from beginning to end total mess up, from not recording my first phone call to make a claim, had no record of it. It all went down hill from there. I was able to have my car repaired at a local business that they… Read more

suggested, however sent me a finished email to do with my car repairs that hadn't started for another 3 weeks. Apparently claims go to a centre in the Phillipines. Every consultant I spoke with all apologised about the mistakes made however no supervisor or anyone higher called to speak to me about all the mistakes that were made. A very frustrating situation. I bought a new car before this claim and had insured it with them, however after such a terrible experience with the claim on my other car I have now cancelled my policy on both cars.

I received professional service on the day for immediate cover on a new car that met all my needs to drive away on the day. This is the first time using this insurance company and it was the cheapest for me. Show details ·  1

I have nothing but great things to say about this product. I have 3 policies I had 1 claim where I wasn’t at fault and the fixed the car immediately and I claimed for a windscreen and again the service from everyone involved was excellent Show details ·  1

I am a new customer and very happy with the coverage offered. Even happier with the cost. I think the time taken to receive and accept the quote was reasonable and the savings considerable in my case! Show details ·  1

Everyday Insurance is exactly that, its insurance for the Everyday driver, no hassles, no tricky paperwork to wrangle and the rewards are so good you can use them as part of your Everyday life! Making a claim is fast, easy (you could do it Everyday without skipping a beat); any contact with the company is simple and easy to understand (like an… Read more ·  1

Everyday chat really) . A broken windscreen (these things happen somewhere Everyday really) was claimed and settled within a week, now you don't get that everyday, but you do get that with Everyday! You don't need to be a rocket scientist, just a normal person, an Everyday person actually! (I sense a theme here)

Drive less pay less comprehensive insurance with set value on my 2012 , Mazda, saved me over $600 per year in premiums. And I receive 10% discount on my grocerys per month. Show details ·  1

Mercedes was at a repairer and parked outside. The wheels were [Content Removed] and car left flat on the ground. I contacted Everyday Insurance and they made it my problem to find some wheels and get the car jacked up. No idea about putting the car on a recovery vehicle. Two weeks later, the Police recovered the wheels and I had to drive 20 km to… Read more

pick them up and then somehow jack the car up to reinstall. I took the car to the repairer and they told me to take it away and wash it before they could do a quote. Dropped off 26th November. Called after a week and the repairer said they were waiting for a "sharps inspection", supposed to be organised by Everyday Insurance. On 19th December, after numerous phone calls, I was told it had been assessed. Damage done November 11th and repairs are scheduled for 28th March, nearly five months. Everyday Insurance wanted me to get a letter declaring liability from my mechanic and also asked me to get information about charges against the [Content Removed] from the Police. Unbelievable. Now they want $800 excess. The car belongs to my 88-year-old cousin and I am listed as a contact on the insurance policy. The only good thing about Woolworths Everyday Insurance is the 10% off every month. They should stay out of the insurance business as their underwriter, Hollard Insurance, are painful to deal with Everyday Insurance are [Content Removed]

At first, the process of getting the policy was quite positive, but as soon as I wanted to view/change the auto renew setting, it became ugly. What excuse in this day and age could there be to not display this on their portal. The reason is pretty obvious. Show details

Customer service officer did not listen properly, did not explain that I couldn't turn off Direct Debit & pay by BPay, did not explain that wasn't allowed as per T's and C's, told me to call back in a year's time and it could be fixed over the phone. Mislead me by ignorance. Show details

All the contacts I have had with Everyday Ins have been straight forward, resolved or changed quickly. Easy to deal with helpful staff make a big difference. Keep it up. Show details ·  1

Accident on 28/2, not at fault. Booking in to repair the car at 1/5 at first available slot. WTH?????!!!! Stay away. Customer service with think accent, cannot understand. Show details

My husband and I needed assistance to update our policies which was easy to do over the phone. We received very helpful support by the Woolworths customer support team member. Show details ·  1

My insurance was not renewed even though i paid a premium for the current year product. Upon attempting to renew the insurance, on their website my insurance was labelled as cancelled! I requested a refund for the money paid in Feb 2025. "Oh, we've found your insurance certificate", was the reply. I wonder if it would have been found if I'd made a claim in the time prior to this discussion? Show details

[Content Removed] don't try – I had an accident and after 3 weeks waiting and calling them every week they want to increase my access which is already 2000 dollars by another 1000 dollars and they are claiming I have gone over the kilometres which is not true Show details

We had the most delightful talk with Kim. She was so very helpful in our enquiry. She was thorough and always llistened to our needs. Highly recommend Woolworths Car Insurance. A plus for Kim's product knowledge and Customer service. Show details ·  1

Don't do it, minor crash in early January bonnet front bar and left panel They have only just given the smash repairs the approval to fix the car and being told expect the work to be completed by late April, 4 months for a minor accident Show details

I rang and changed date of policy payment to come out [Name Removed] said it would come out 23rd of February but it came out a week earlier and my bank was overdrawn and therefore incurred dee's I have my been overdrawn in my account so was not happy but appart from that am happy with my policy cost and usually have no problems so hope it won't happen again I wanted it changed to my pension date thanks [Details Removed] Show details

Very happy with this insurance. It’s very good value especially as they do agreed value as a first option so I’m happy with that. Thankfully in my 64 years I’ve not had to make a claim but it’s always good to have just in case and Everyday Car Insurance is worth the money Show details ·  1

Market value book value does not reflect the true value of what I'm insuring when extras are taken into account, which seems to be the norm with motor vehicle insurance these days. Show details

Had to renew my motor vehicle policy. I spoke to Jack. Jack really knew his stuff, made the changes I requested (end odometer hours, additional after market extras fitted to the car), and managed to reduce my annual policy premium by around $160. Goodonya Jack. However, they do need to fix call wait in the cue times (apparently due to operators… Read more ·  1

receiving a higher than usual volume of calls). I get this same message and have to wait every time I call. Pull the other one! Employ more call center staff and stop being so cheap! Overall, a very satisfied customer.