Everyday Pet Insurance

I had one of the most frustrating experiences I’ve ever had dealing with Everyday Pet Insurance (PetSure). For nearly a month, I have been trying to get something incredibly simple — new quotes for my pets — and instead have been sent in circles with inconsistent and contradictory information from multiple staff. I was told: I couldn’t get… Read more

quotes unless I paid “arrears” But I wasn’t actually in arrears And even when clarified, no one could provide a straight answer

Every response felt like a template, not an actual attempt to resolve the issue.

The biggest concern is the complete lack of transparency:

You cannot get clear pricing without jumping through hoops You are pushed toward reinstating old policies rather than being given genuine options If you start a new policy, you lose all recognition of your pet’s history

So essentially, you’re locked in or penalised — which feels incredibly unfair.

I have multiple pets insured and a baby on the way — I don’t have time to chase basic information for weeks. Insurance should provide clarity and support, not stress and confusion.

The only “solution” offered was a goodwill gesture that still didn’t address my actual request.

I will be moving all policies elsewhere and strongly recommend others shop around before committing, as this experience has been nothing short of exhausting.

Great cover, however, the online pet portal has not been working for 8+ months. When I call customer service (Manila Based) they always say that the technicians are working on the current issues. Its 2026. I expect a lot better! Show details

We were concerned that the cost of pet insurance policy for our dog had risen considerably since last year and rang to ask if we could reduce the cover from Comprehensive Plus to Standard. The customer representative was polite and helpful. She took… Read more ·  1

the time to explain the various levels of cover and the benefits involved and even offered a loyalty discount. We ended up staying with Comprehensive Plus because our dog, Beau had a bad allergic reaction to mould in the soil this year and there were a lot of vet bills and medications before he fully recovered. Also, being a Border Collie he tends to over-exert himself and can sometimes end up limping, so we're glad that he'll be staying on the Comprehensive Plus plan.

Fantastic cover at a reasonable price. Claims are handled seemlessly and gap pay means everything is done at the vet and you only pay the difference. I was also able to submit my quote and know exactly how much i would be out of pocket prior to… Read more ·  1

surgery. This meant i was able to focus on my pup during a very stresful time know Everyday had it all under control

I had Everyday Pet insurance for over 13 years for my 15 year old dog. It used to he great, but our experience in the lead up to, and following, my dog’s death has been distressing. My dog’s insurance premium had edged up over $4,000 per year (brace yourself as your dogs age). We paid without quibbling for 13 years and never missed a payment.… Read more

When the policy came up for renewal, we were given the option to continue cover. We accepted, knowing that our beloved kelpie was approaching end of life. Everyday Pet insurance acknowledged the continuation of the cover. However, in the midst of my dog’s declining health, I received an email to say cover had been discontinued. I was on the phone with Everyday Pet insurance to fix this for over an hour and i was assured their error had been rectified. Wrong. I received another email the following day discontinuing our policy again. Another long phone call to fix this, all while my poor dog was having health episodes and my attention should have been elsewhere. The people on the phone were clearly reading from a script and empathy was non-existent.

Upon the euthanasia of our boy, they then declined the majority of his euthanasia claim. It was just another kick in the guts after the previous few weeks of distressing contact with Everyday Pet insurance.

It didn't stop there. While lodging claims for care on the lead up to my dog’s death I was directed to the Pet Portal (to which my access had been cut off due to my dog’s death) and assured that they were ‘there for my fur-baby’. Again, zero empathy as they didn't even bother to notice he was dead. Maybe access to the portal should be continued for a short tome after the policy ends in order to tie up loose ends?

I was directed to email my outstanding invoices, but even then was declined as they said they had been processed already (they hadn’t). And emails took days to get a response to.

Then, to top it off, premiums continued to be deducted from our account weeks after the discontinuation of the policy. I still haven’t received a response to my email sent to them days ago about that, but slow communication is par for the course with Everyday Pet insurance

The staff I dealt with were poorly trained. There was lots of being placed on hold as they couldn't answer simple questions.

My dealings with Everyday Pet insurance really tainted our boy’s final week, and the days afterwards in what was an already incredibly distressing time. Based on this, I recommend people steer clear of Everyday Pet insurance.

My dog was injured on a Sunday, I took him to the vet on Monday and they already had his insurance details as the vet linked (other than routine vaccinations he has never been to the vet so I was nervous). I have had pet insurance for 4 years and never made a claim at an average of $10 per week so about $2000 paid to them in total (I have also… Read more ·  1

received the 10% off at Woolworths each month with has averaged $30 a month) so out of pocket an average $10 a month.

They ran my claim through and there was no rebate back - this annoyed me so I called the insurer.

I spoke to a man named Rome, he was so helpful, he could tell I was distressed about my dog and annoyed at the insurance.

He took the time to go through the policy details and it appears there was a $500 excess that I was not aware of and took a long time to find.

Rome took the time to reassure me of solutions and different excess types. He said he would review and call me back, he confirmed the best times to call me back. He did return my call and I was unable to answer and he attempted the next day where we went through the solutions that met both my financial need and ensured my dogs insurance could continue.

By the end of this situation and thanks to Rome I understand the policy better and am happy with the outcome.

I've been covered with Comprehensive Plus for years and always found the online portal simple to use and easy to submit claims with reimbursements returned within days (#my vet doesn't do gap cover). Anyways ..... the point of this review is that I hadn't had any interaction with actual people in insurance until recently when my premiums increased… Read more ·  1

and I had to call the online team to discuss. Long story short, after a bit of back and forth with different team members and re-hashing my details/scenario over and getting frustrated (to the point I had competitor quotes ready to cancel my policy), I was finally connected to RV (that's how he said it was spelled), who is namely responsible for why I am still a paying customer with this pet insurance. He was able to find a solution in a matter of minutes where colleagues had left me unanswered and communicated really well during the process. I hope this review narrows down RV as an individual so he can be recognised for his patience, kindness and professionalism. Thanks again RV for all your help!

We needed to change our policy as things are getting tighter and money is not as easily held onto. The service rep we spoke to Kat was very helpful and tried her best to help with the situation. We were slightly in the wrong and she managed to help us change our policy. We have been with this company for 14 years with our pet. Show details ·  1

Can't speak highly enough regarding the service and end result I had today with Woolworths pet insurance. I contacted the team with a price query after receiving my renewal and some questions about the policy conditions, I was surprised at how helpful they were and better still saved me some money. As a long term customer I am very happy with… Read more ·  1

their responsiveness and prompt service and happy to recommend them to anyone, Murphy our poodle gives all paws up... Thankyou.

I had initially called Everyday Pet Insurance to cancel my renewal as I had found another insurer that was cheaper. However, after speaking to Arvie, he had given me an excellent deal that I couldn’t refuse. I love that I was treated like a valued customer and I appreciated the time and effort he went to in order to keep me happy. I 100% would… Read more ·  1

recommend Everyday Pet Insurance to anyone who appreciates great customer service and wants the best cover for their pet.

I took out woolworths pet insurance on the 9th of march 2025 through the woolworths app I have never received any points on my rewards card for all the fortnightly payments I have made I have never received 10% off one shop a month I have spoke to woolworths rewards regarding the issue the first they said I have to wait 40 days well i don't… Read more

know how lots of 40 days I need to wait I have also been on the woolworths app to send messages and they cant help me and I'm advised that some will call me with in 48 hours but the calls never came and I have been trying since may 2025 So today I made another phone call I pressed one as it stated for missing points after 18 minutes on hold I a consultant answered the call he couldn't help me so he put me through to some one else she couldn't help me then I was transferred through to a 3rd person she took me details then said that I need to speak to someone to do with missing reward points so I was once again put back in the queue for the 4th time finally someone picked up the phone just to tell me that I have to speak to someone from the pet insurance team i told her thst I had spoken to 3 people from the pet insurance team and I didn't want to be transferred again so I told her not to bother and I hung up after wasting 55 minutes of my day and I received no help from anyone but they continued to take my money every fortnight im still waiting for someone from woolworths pet insurance to contact me regarding this issue its obvious to me that they don't value there customers or bad reviews

Had it for over three years and never claimed. Realised I was paying about $1100 a year for one young dog. When I rang up to cancel the policy because nearly every other policy was so much cheaper some smarmy guy offered me one month free and started to argue with me about my policy! Show details

Rude and unhelpful. I had cover with them for 2 pets for 5 years. I had my card details stolen online. They cancelled cover due to non payment. I called them to ask if I can reinstate OR take out new policy as they had details on record. Was treated like a criminally bad payer despite repeating the reason my card details were wrong and that I had… Read more

to update email address due to hack! I never claimed once in the 5 years! Put me on hold for extended time so i hung up. Never again!!

Overall experience with Woolworths/Petsure is generally positive with them being responsive via both App and over the phone. The handful of claims submitted over the years have been handled promptly with no issues. Initial coverage was very competitive however found their subsequent annual increases to be excessive. For a general indicative… Read more ·  1

understanding of how the policy will increase over time, I've popped together details below in relation to a Mini Dachshund, Sydney

Age (Yrs) Coverage Period Premium Mthly cost Annual % increase 7 2019-20 $772.56 $64.38 8 2020-21 $1,035.00 $86.25 34% 9 2021-22 $1,286.42 $107.20 24% 10 2022-23 $1,537.85 $128.15 20% 11 2023-24 $1,924.05 $160.34 25% 12 2024-25 $2,503.85 $208.65 30% 13 2025-26 $3,199.21 $266.60 28%

Overall increase over 7yr period: 314.1%

My two almost 14 years old Cavoodles have been covered by Everyday Insurance for most of their lives. I find every time I phone I get compassionate agents on the other end. This cannot just be coincidence. These agents are very well trained and they appear very happy to assist with whatever you have as an issue … and they communicate that message… Read more ·  1

to you; and, “want” to resolve, and “do” resolve, whatever it is. I have had situations over this time-frame, but the situations have been resolved by this entity in a manner worth telling others about.

Just had a claim for surgery for our very sick cat that cost $5k - 80% covered, paid within 2 days. Was a stressful situation and the utter lack of insurance drama was wonderful - thanks Woolies for the stress-free experience. Show details ·  1

My older cat unexpectedly got a potential cancer diagnosis, that required biopsies and tests, which were very expensive - especially before Christmas, and I was worried I wouldn't be able to afford the treatment he needed. I was so relieved when the insurance covered the procedures, and although I sometimes think the weekly premiums are getting… Read more ·  1

too expensive, in the moment I really felt it was worth it, and I appreciate that the vet could just put the claim through themselves, and got reimbursed really quickly, without me having to chase it up. Would definitely recommend!

Katrina at Woolworths pet insurance was a pleasure to speak to. She managed my case in a Professional manner and very respectful. Thank you Katrina from Margaret and Trevor Show details ·  1

Amit was excellent. He was understanding and very generous to offer a waiver of payment for my policy due to its current unaffordability. I am grateful to Amit for his kindness and his caring compassionate disposition. Thankyou Amit. Show details ·  1

This policy provides great value for money and thorough protection for our Fur Babies. I really love the “Gap only” offering that allows our vet to send the claim & docs directly to Woolies and within 15-20 mins have an outcome. We then only pay the remainder of the invoice meaning a significantly lower out of pocket spend. Show details ·  1