98 reviews
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- <1 week
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- 1-2 weeks
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- 3-4 weeks
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- 1-2 months
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- 3+ months
Flight cancelled. Required to extend the policy by 4 days Tried multiple times, phone and email. Emails did not address the issue. Emails stated to call customer services..... Unavailable. I did not wish to make a claim I only required additional cover for medical emergency only. ( Not expecting any) The extra 4 days cost nearly as much as 8… Read more
days. My fellow travellers had different travel insurance. One extended by the app and no extra charge. Another arrange for their spouse to call.. successful outcome and again no charge
I have used Woolworths on the past, luckily no adverse events. I will not be using Woolworths(nib) again
Wholly disappointed.
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Reviews with attachments
Very good service and good value for money definitely use again . Show details
Policy change – the team was great when I made mistake in choosing my policy Very professional Show details
Disgusting – You're not actually covered for anything. If something is lost, you have to say where it is to prove it's lost. If it's damaged, you're not allowed to replace it (eg. phone under contract). You're not allowed to have another phone until the claims process is complete - I waited 3 months to find out my claim was denied because I could not provide… Read more
evidence of a phone at the bottom of a canyon. I had to retrieve it and get a technician report on it. It's fake insurance.
Latest follow-ups
Firstly I am happy to be insured with Everyday rewards and nib, as I am a long term customer with them anyway, and they are the ones I usually use. Regardless, they have a good selection of insurance available at competitive pricing. I did not need… Read more
to do any claims in the first 3 months I had it, and have not had a claim previously, so cannot comment on service yet. I did extend it for another 2 months, however, and have just been told I need blood tests and an urgent ECG, so will be able to comment further after I have put in a claim.
Follow-up · Update. As the insurance had already lapsed, I purchased a new insurance policy from them which was easy to do and I had no problems obtaining another policy to carry on with. I decided to wait till January when I can see my heart specialist in Australia for further tests as the Drs here seemed to be taking extra precautions and the blood results… Read more
I took out this insurance policy never expecting to have to make a claim. Two months before the departure date I slipped and broke my hip resulting in a total hip replacement. My dream of a holiday was over The claim for the trip cancellation was… Read more
handled promptly and efficiently at no point was I made to feel uncomfortable about the claim. I cannot recommend your company more highly. Thank you so much.
Follow-up · This was an extremely stressless process. I had all the necessary documentation and the process was amazingly smooth. I was so grateful as medically I had many problems but insurance claims wise I was so happy
Positive reviews
I am 81 and this year have found it increasingly expensive and difficult to find Travel Insurance for twelve months, until I came across Everyday Travel Insurance. Online it was an easy experience and I was able to purchase it for less than I have paid in the past years. I rang the company to clarify a couple of things on the policy and spoke to… Read more
Jeremy who was incredibly helpful and explained in detail the cover that I had with my policy. I will certainly be staying with Everyday Travel from now on. Thank you so much! Elizabeth Lynch
It's essential to find a solution that is cost-effective while still providing comprehensive coverage. Everyday travel insurance is easy to understand and navigate, with an uncomplicated application process and straightforward policy terms. Show details
Everyday travel insurance is perfect for someone who wants a fuss free, easy to purchase insurance options that covers a wide range of conditions that don’t require an additional assessment. I was apprehensive about that at first but once I looked further into it, I realised it was the right option for me without being slammed with additional… Read more
charges. Thankfully during my trip I didn’t need to call on the insurance, but it was definitely worth it and good value for money.
Negative reviews
Do not recommend this overseas insurance. When we needed them in an emergency they were difficult to contact, service team were very unhelpful and paperwork was difficult. Show details
I’m a Woolworths employee, so it would have been a reasonable price for comprehensive coverage… assuming their website actually worked and wasn’t constantly linking back to the page I was just on, or if it let me actually log in. But it turns out the failure is systematic for Woolworths, because evidently their employee emails are broken too, as… Read more
outlook keeps denying my log in, if it acknowledges my account exists at all. So no log in, no claim. Pretty interesting how that works out for them isn’t it? They’ve already got my money, and now they don’t need to pay out because *conveniently* there’s no work around if this happens. $350 wasted, not even including the actual medical care I needed to purchase. Lesson learned.
Woolworths travel insurance was compatible with the high end travel insurance companies with a bit better price tag. When you add the 5000 bonus points on top (which I am still waiting for) it's a real winner. Fortunately we had no need to make a claim but I felt confident should we have needed to. ADJUSTED RATING We never received our 5000 reward points for taking out this insurance policy. Show details
Find out how Everyday Travel Insurance from Woolworths compares to other Travel Insurance
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Recent reviews
I found the premium very competitive and the agent was very clear in explaining the policy. It was all sorted very quickly. I didnt have any reason to make a claim thankfully, but felt confident in the product. Also, it was a nice surprise to get the extra bonus points on my next shop as I have another insurance policy with Everyday Rewards. Show details
I have travelled extensively throughout the world in the past 30 years. I used Everyday Travel Insurance for the first time last year and was amazed at the very competitive pricing along with an extra 10% when a Rewards Member. The basic cover included much more than any other policy. I've been a loyal Woolworths customer for many many decades. I wish I'd know about the Travel Insurance earlier. Show details
Online portal made it very easy to use and different cover options helped me select the best policy to suit my needs Show details
Great coverage, easy to facilitate and reward points as a bonus, no brainer. Show details
Very easy to obtain. Great value for money. Easy to purchase Show details
Find it a very good price and always feel safe traveling knowing I have Insurance . Not had to make any claims touch wood lol Show details
Easy to purchase. Easy to understand PDS and what is covered. No long waits on the phone or other hoops to jump through. Reasonable value. My first time using. I have never needed to claim on this or any of my previous policies. Show details
Very competitive pricing, excellent value for money, variety of levels of cover to choose from (Basic, Standard, Comprehensive) and a selection of Excess levels to choose. Show details
We needed to submit a claim and from the first email the claims officer appeared knowledgeable, professional and personable. The policy was of a similar price to other travel insurance companies. From when I lodged the claim it took about 5 weeks to finalise - there were a few documents I didn’t have thank took time to find the added time to this process. I have never used Woolworths insurance before and would again! Show details
Find out how Everyday Travel Insurance from Woolworths compares to other Travel Insurance
Know better, choose better.
Great premium. The website was so easy to navigate. Will go with them again for my next travels. Show details
Very competitive pricing and offered a wider range of options for coverage than other insurance companies. Show details
Good price.Easy to change some information and new invoice sent directly to me. Show details
It was easy to take out the insurance. I had to make a change to the end date, and it was easy to call and have that changed. I didn't make a claim (fortunately!) so I can't comment on their claims process. I would take out this insurance in the future. Show details
Good value for money very good coverage on policy chosen most happy so far Show details · 1
Great cruise insurance easy to use website and know what you are covered for and easy to compare side by side options Show details
Easy to navigate web site. Competitive pricing. Overall a happy customer. Show details
While searching for Travel Insurance and comparing what was offered i found Everyday Travel Insurance offered more and was cheaper than the others. Show details
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