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Everyday Travel Insurance from Woolworths

Everyday Travel Insurance from Woolworths

 Verifiedinsurance.everyday.com.au
Everyday Travel Insurance from Woolworths
4.6

102 reviews

Positive vs Negative
92%8%
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Claim Resolution Time
  • <10 minutes
  •  · 
  • <1 week
  •  · 
  • 1-2 weeks
  •  · 
  • 3-4 weeks
  •  · 
  • 1-2 months
  •  · 
  • 3+ months
Claim ApprovedYes · No
Transparency ?
4.6
Customer Service
4.6
Value for Money
4.5
102 reviews
4 Lorraine McLoughlin  · I used the annual policy last year, so renewed for this year. No claims. I purchased an annual policy, so it was great value.
5 Justine n Ray  · Responsive Prompt Simple process Great customer service Would highly recommend this company
5 Praveen  · Affortable travel insurance coverage at discounted premium that meets all the basic coverage that you would expect when on a holiday.
4 Andrew  · Good telephone Customer Service and comparable price compared to most travel insurance companies.
5 Glynijay  · Although expensive due to some medical problems that I have, I made an unrelated clim and it was approved within 2 minutes of submitting.
5 patricia  · Great to deal with and easy to make a claim.
Sue M.
Sue M.
  Verified

Although not having to make a claim, Everyday Travel Insurance was by far the best, offering the same services at a much lower cost. Very easy to apply for and I will use them again when needed. Show details

Ask the reviewer
Diane
DianeWA
  Verified
Transparency
Customer Service
Value for Money

Flight cancelled. Required to extend the policy by 4 days Tried multiple times, phone and email. Emails did not address the issue. Emails stated to call customer services..... Unavailable. I did not wish to make a claim I only required additional cover for medical emergency only. ( Not expecting any) The extra 4 days cost nearly as much as 8… Read more

days. My fellow travellers had different travel insurance. One extended by the app and no extra charge. Another arrange for their spouse to call.. successful outcome and again no charge

I have used Woolworths on the past, luckily no adverse events. I will not be using Woolworths(nib) again

Wholly disappointed.

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Reviews with attachments

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Paul
PaulVIC6 posts
 

Very good service and good value for money definitely use again . Show details

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Jo Tallon
Jo TallonQLD5 posts
  Verified

Policy change – the team was great when I made mistake in choosing my policy Very professional Show details

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Brendan
Brendan7 posts
 

Disgusting – You're not actually covered for anything. If something is lost, you have to say where it is to prove it's lost. If it's damaged, you're not allowed to replace it (eg. phone under contract). You're not allowed to have another phone until the claims process is complete - I waited 3 months to find out my claim was denied because I could not provide… Read more

evidence of a phone at the bottom of a canyon. I had to retrieve it and get a technician report on it. It's fake insurance.

Latest follow-ups

Beth
BethQLD
  Verified

We were very happy with the coverage we had the 24 hour call center was great and helpful we thought we were going to have to cancel trip the night before departure and rang at 11pm to be greeted with respect and said you are welcome to cancel if… Read more

you need but family said to continue and then my computer got dropped and broke and soon as I got home went into my local tech place and was told beyond repair so purchased a new one sent claim in and was processed in under a week. Top Job we will use again on next trip. Thank You

 Follow-up  · The policy is very clear to understand and was easy to make a claim and the excess wasn't bad we will use them again

c n.
c n.
 

Used a technicality to avoid payout following a death in the family. Left a very sour taste in the mouth Show details

 Follow-up  · Claim process was usual. Yes i appealed the decision to their complaints department who didn't change anything. We purchased the policy for a trip to New Zealand. Mother in law who had long standing slow acting leukemia was told she had days to live just the day before we travelled. so we cancelled. Insurance said claim was rejected because it… Read more

jillaroo
jillarooQLD6 posts
  Verified

Firstly I am happy to be insured with Everyday rewards and nib, as I am a long term customer with them anyway, and they are the ones I usually use. Regardless, they have a good selection of insurance available at competitive pricing. I did not need… Read more

to do any claims in the first 3 months I had it, and have not had a claim previously, so cannot comment on service yet. I did extend it for another 2 months, however, and have just been told I need blood tests and an urgent ECG, so will be able to comment further after I have put in a claim.

 Follow-up  · Update. As the insurance had already lapsed, I purchased a new insurance policy from them which was easy to do and I had no problems obtaining another policy to carry on with. I decided to wait till January when I can see my heart specialist in Australia for further tests as the Drs here seemed to be taking extra precautions and the blood results… Read more

Positive reviews

Deborah
DeborahQLD
 

I have travelled extensively throughout the world in the past 30 years. I used Everyday Travel Insurance for the first time last year and was amazed at the very competitive pricing along with an extra 10% when a Rewards Member. The basic cover included much more than any other policy. I've been a loyal Woolworths customer for many many decades. I wish I'd know about the Travel Insurance earlier. Show details

Elizabeth L.
Elizabeth L.QLD
 

I am 81 and this year have found it increasingly expensive and difficult to find Travel Insurance for twelve months, until I came across Everyday Travel Insurance. Online it was an easy experience and I was able to purchase it for less than I have paid in the past years. I rang the company to clarify a couple of things on the policy and spoke to… Read more

Jeremy who was incredibly helpful and explained in detail the cover that I had with my policy. I will certainly be staying with Everyday Travel from now on. Thank you so much! Elizabeth Lynch

Viru
ViruNSW2 posts
  Verified

It's essential to find a solution that is cost-effective while still providing comprehensive coverage. Everyday travel insurance is easy to understand and navigate, with an uncomplicated application process and straightforward policy terms. Show details

Negative reviews

Bron
Bron
  Verified

Do not recommend this overseas insurance. When we needed them in an emergency they were difficult to contact, service team were very unhelpful and paperwork was difficult. Show details

Travel Insurance

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Spud
Spud
  Verified

I’m a Woolworths employee, so it would have been a reasonable price for comprehensive coverage… assuming their website actually worked and wasn’t constantly linking back to the page I was just on, or if it let me actually log in. But it turns out the failure is systematic for Woolworths, because evidently their employee emails are broken too, as… Read more

outlook keeps denying my log in, if it acknowledges my account exists at all. So no log in, no claim. Pretty interesting how that works out for them isn’t it? They’ve already got my money, and now they don’t need to pay out because *conveniently* there’s no work around if this happens. $350 wasted, not even including the actual medical care I needed to purchase. Lesson learned.

Jodie
JodieQLD14 posts
  Verified

Woolworths travel insurance was compatible with the high end travel insurance companies with a bit better price tag. When you add the 5000 bonus points on top (which I am still waiting for) it's a real winner. Fortunately we had no need to make a claim but I felt confident should we have needed to. ADJUSTED RATING We never received our 5000 reward points for taking out this insurance policy. Show details

Recent reviews

Gayle Malcolm
Gayle Malcolm
  Verified

I found the premium very competitive and the agent was very clear in explaining the policy. It was all sorted very quickly. I didnt have any reason to make a claim thankfully, but felt confident in the product. Also, it was a nice surprise to get the extra bonus points on my next shop as I have another insurance policy with Everyday Rewards. Show details

Lance A.
Lance A.NSW2 posts
  Verified

Everyday travel insurance is perfect for someone who wants a fuss free, easy to purchase insurance options that covers a wide range of conditions that don’t require an additional assessment. I was apprehensive about that at first but once I looked further into it, I realised it was the right option for me without being slammed with additional… Read more

charges. Thankfully during my trip I didn’t need to call on the insurance, but it was definitely worth it and good value for money.

Foodnpiste
Foodnpiste10 posts
  Verified

Easy to purchase. Easy to understand PDS and what is covered. No long waits on the phone or other hoops to jump through. Reasonable value. My first time using. I have never needed to claim on this or any of my previous policies. Show details

Lindsay
Lindsay
  Verified

Very competitive pricing, excellent value for money, variety of levels of cover to choose from (Basic, Standard, Comprehensive) and a selection of Excess levels to choose. Show details

Jane S
Jane SQLD
  Verified

We needed to submit a claim and from the first email the claims officer appeared knowledgeable, professional and personable. The policy was of a similar price to other travel insurance companies. From when I lodged the claim it took about 5 weeks to finalise - there were a few documents I didn’t have thank took time to find the added time to this process. I have never used Woolworths insurance before and would again! Show details

RedHen
RedHenNSW10 posts
  Verified

It was easy to take out the insurance. I had to make a change to the end date, and it was easy to call and have that changed. I didn't make a claim (fortunately!) so I can't comment on their claims process. I would take out this insurance in the future. Show details

Jilly
JillyQLD2 posts
 

I took out this insurance policy never expecting to have to make a claim. Two months before the departure date I slipped and broke my hip resulting in a total hip replacement. My dream of a holiday was over The claim for the trip cancellation was… Read more

handled promptly and efficiently at no point was I made to feel uncomfortable about the claim. I cannot recommend your company more highly. Thank you so much.

 Follow-up  · This was an extremely stressless process. I had all the necessary documentation and the process was amazingly smooth. I was so grateful as medically I had many problems but insurance claims wise I was so happy

Travel Insurance

Find out how Everyday Travel Insurance from Woolworths compares to other Travel Insurance

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Compare all
Jill B.
Jill B.QLD2 posts
 

very easy to arrange. great price. I have not had to make a claim on any of my travel insurances with Woolworths to date but I would expect the same professionl service i receive when making them. Show details

Julie F.
Julie F.
  Verified

Easy to use website. Competitive price. Read some of the PDS and could understand what was covered or not. Didn’t have to claim so not sure of that side of the insurance. Would use Everyday Travel Insurance again so long as their pricing remains lower than some other companies Show details

Ababy
Ababy3 posts
 

After canceling my flight due to illness of my husband I claimed the money back for some parts of my flight. Staff on the phone was very helpfull. I talked to someone within Australia, so no overseas call centre. My claim was approved in a week, without any problems. It was the first time I used this travel insurance, and I will use it again. Show details

jan r
jan r35 posts
 

Cheapest and comprehensive…but a little consign reading the PDS. I did ring them before final payment to enquire about my coverage to find where my particular coverage was within their PDS Show details

Patricia R.
Patricia R.4 posts
 

I have found Everyday Travel Insurance to be very compatible with my needs. Im 81 years young and the guy was just so nice and helpful on the phone, which is very rare these days. Perfect pricing for my yearly policy after searching at least 6 other companies. Its my first time with them and certainly wont be the last Excellent 5* Show details ·  1

Kerry
KerryNSW
  Verified

Everyday Travel Insurance is so easy to apply for & so reasonably priced. They covered all my pre-existing medical conditions. I would definitely recommend them to my family & friends. I will use them for all my travels. Show details

VGJF
VGJF8 posts
  Verified

Cover: Basic. Cover Summary: Unlimited medical and covers cancellation, emergencies, luggage, dental, etc to decent amounts. More than sufficient for the majority of people! Usage: Used multiple times for myself, wife and all 5 children; together and separately. Recent: Prior to this upcoming trip, which is for myself alone to Europe, we have used… Read more

this Woolworths Travel Insurance in January-2025 for all seven of us to Europe.

Simple, complete and value-for-money travel insurance. They are listed on comparison sites so that is a great start and then they have pretty much all the coverage any traveller needs. The fact that there is a discount to my Everyday Rewards account is a sweetener.

Not the cheapest, but close to it, with the Everyday Rewards bonus. AND having the Woollies family, brand and juggernaut behind me, makes me feel that a reasonable claim, whilst we have never made one, will be successful compared to other vendors!

Always completed and paid online, with ease! For amendments and issues, helpdesk is always an attentive person, if you go past Mandy the automation.

Aline C.
Aline C.NSW7 posts
  Verified

As soon as I arrived in Brazil, my three-year-old son Francisco became extremely unwell. The combination of cold temperatures and the long flight left him coughing for nearly 10 hours and rapidly deteriorating. Once in Brazil, his oxygen levels dropped, and he was struggling to breathe. I immediately contacted our travel insurance provider for… Read more

urgent assistance and to find out which hospital we should go to. I never received a response. I was forced to manage the entire situation on my own. Fortunately, I’ve been a nurse for over 20 years and was able to care for my son appropriately—but no parent should have to face that kind of emergency without support. I will never use this insurance company again.

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