Do NOT buy from this company. I purchased something a month ago, received no confirmation email, no tracking number and no response when I tried to email and call customer service. This is not a real company, possibly a drop shipping business that does not provide human customer service.
1 star — Avoid until this is resolved I placed an order of over $1,000 with Exclusivia.co on 29 August 2026. As of 13 October 2026, I have still not received the product and, despite making multiple attempts to contact the company, I have received no meaningful response whatsoever. I have contacted Exclusivia through: - Multiple emails - The… Read more
WhatsApp number provided on their website - Their live chat
Despite all of these attempts, I have received no response to my enquiries and no useful update regarding my order. According to the tracking page on their own website, my order was marked as "ready" on 11 September, but there is still no tracking number and no indication that the order has actually been shipped.
What makes this particularly frustrating is that their tracking page specifically states: "If there’s no recent update, message us and we’ll check with the carrier." I have done exactly that — repeatedly — but nobody responds.
At this point, it has been more than six weeks since I paid over $1,000, and I have neither the product nor any meaningful communication from the company about when I can expect it. I understand that shipping delays can happen. What is unacceptable is taking a substantial payment and then being completely unresponsive when the customer repeatedly tries to obtain an update.
My experience so far:
❌ Over $1,000 paid ❌ Order placed 29 August ❌ No product received as of 13 October ❌ No tracking number ❌ Order apparently "ready" since 11 September ❌ Multiple emails unanswered ❌ WhatsApp messages unanswered ❌ Live chat enquiries unanswered
I am posting this review so that other customers can make an informed decision before placing a significant order with Exclusivia.
I would be very happy to update this review if Exclusivia responds, provides legitimate tracking information, and fulfils my order. At this point, however, my experience has been extremely disappointing and concerning.
The best dining table set I have ever owned hands down. The versa table is crafted from real solid oak wood, giving it that beautiful premium and natural look. Excellent service
Reviews with attachments
I ordered two items from Exclusivia on 9 July: the Fiora Floating TV Console and the Moku Japandi Swivel Coffee Table. I was initially advised that the items were expected to arrive around mid-August. After that timeframe passed, I contacted Exclusivia by email seeking updates on 22 August and again on 13 September. I finally received an update… Read more
on 14 September.
On 15 September, only one of the two items arrived. The item that did arrive was significantly damaged, while the TV console was not delivered at all. Despite this, I subsequently received an email stating that both items had been delivered. This is incorrect, and I have CCTV footage confirming that only one item was delivered.
I immediately reported both the damaged item and the missing item to Exclusivia via WhatsApp, in accordance with their instructions. Their automated WhatsApp service advised that my case was being escalated to a human representative.
I have still received no contact from a human representative.
I am now left with a significantly damaged coffee table, all of its packaging, which Exclusivia’s own instructions require me to retain until the matter is resolved, and a TV console that remains missing more than two months after I placed the order.
For Australian customers considering purchasing from Exclusivia, my experience has involved substantial delivery delays, a damaged product, an undelivered product incorrectly recorded as delivered, and no meaningful customer support when things went wrong.
Based on my experience, I strongly recommend exercising considerable caution before ordering from Exclusivia.
Wonderful customer service and fast follow ups resolving my change in address. Had to urgently change my address as the new place was still under renovation and it arrived earlier than expected. Owen and Elaine from the Exclusivia Team that helped me so promptly Resolved my issue within fast replys and even emailing me over the weekend to reassure… Read more
me that they were resolving my query and then managing a new delivery promptly! Excellent, reassuring and prompt service! Thank you to both amazing members!
Exclusivia take all orders and do not deliver. Closer inspection shows positive reviews are ridiculously similar and with staged photos. Exclusivia has ceased trading in Singapore. Whilst possibly not when they started in 2024, they are currently operating in 'scam' territory. Edit: they are a scam. All photos from positive reviews are on the same… Read more
flooring so same house or studio. They will eventually (after months of stress) deliver a cheap product that is the smallest part of the order so as to ‘close the case’ with a successful delivery. See comparison photos. Avoid completely.
Very sturdy, great solid wood (no mdf) and easy to assemble. Kept informed of delivery updates and it came in time. Received a call in advance to let me know when they would be at my location.
Second purchase, excellent service from start to finish from customer support to delivery. Sturdy and amazing quality furniture
Solid wood and real quality rattan. I also contacted them to get some maintenance tips for the pieces. Shel was extremely helpful and patiently shared detailed advice on how to care for and maintain them. Super helpful and professional
Good communication and accutate dimensions, bed fits perfectly and alls true to details and pictures. Much thanks to Reina for the help
I'm really happy with both the quality of the furniture and the customer service I've received from Sienna. Communication was prompt, delivery was punctual, and the Vetra Sideboard fits perfectly in my space. Show reply
Got the arlo sofa and its perfect! It’s well made and very comfortable. It came in a timely manner and the delivery people were kind and professional. I was nervous about ordering without actually seeing the sofa in person and from a store I have never ordered from before, but decided to give it a shot from what the customer review pictures. I couldn’t be more pleased! Show reply
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Great quality tv/entertainment unit. Delivered with care and great coordination from the delivery team. Timely delivery and responses. Product way exceeded my expectations Show reply
Best online purchase I ever made. Our silva table set arrived on the very first day and time slot within the delivery window. Everything was well packaged. Assembly was straightforward we had it done in about 45 minutes. The set looks really beautiful, modern, and feels like great quality overall. Really happy with both the product and service. Show reply
I bought the Japandi Shoe Cabinet in the 140mm Flagship style on 23rd January 2026 and it didn't arrive at my Australian address until late March. I was willing to overlook it as I expected there would be delays. However when we opened up the box to assemble the cabinet there were no instructions. None. Not a diagram or a list of parts. Just the… Read more
pieces and bags of screws. As this was over the Easter weekend I didn't expect a reply straight away but it took customer service 4 days to tell me that they didn't have a "finalized English version" of the instructions yet. Then it took another 3 days (with me contacting them daily) to get some schematic pictures and the vaguest instructions which amounted to "put the screws in first". We decided to give it ago and it took my husband and I a weekend to work out which pieces went where. BUT when it came to the drawers we got stuck. The assembled drawers (including the runners) are about .5cm smaller than the holes that they are meant to go into. Assembling the runner on one side means the runner on the other will need to be stretched. In addition you can see all the screws and the when looked at closely, I can see that my cabinet is different from the one in the picture which has a good finish with no obvious screws. As of right now and with my cabinet still in pieces I have now been trying for a week to get someone to resolve my issues but all I get is a "thank you for your patience" message. Right now I just want my money back. It's not good enough.
Was slightly worries at first as I didnt see the console in person but it came in great condition just like the pictures! Show reply
Excellent quality for the price. Arrived promptly and ready to use straight out of the box. Will buy from here again. Show reply
Smooth process and timely delivery. Simple design and good quality just what I was looking for Show reply
Positive reviews
Elaine kept me up to date on when my chairs and media console would arrive. Quality of pieces excellent. Delivery men were friendly, put them together and removed boxes
The delivery was well executed and seamless with great communication throughout! The design of the furniture is so beautiful, and the product matches the photos. I would like to give a special thank you to the customer service team especially Raina for her help and support with my order
The entire process from ordering to delivery was great. I absolutely love the new table and chairs. I got the installation service to have the table assembled and set up. Great service and quality of product is fantastic Show reply
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Negative reviews
Purchased a buffet 3 august and 3 months later still no item delivered. AI bots only respond to queries, delivery date is just continually pushed out and now there is no estimate date of delivery. I have contacted them 10+ times as it said 10 days for delivery when I purchased the item. The first time I contacted them they advised 4-6 weeks to… Read more
make the item. This was not shown on the original item/purchase. Shipping agent doesn’t have a query option and I have emailed but still haven’t heard back. At one point a real person spoke to me and refunded me $50. However my credit card was charged $1550 3 months ago and still nothing to show for it.
Furniture eventually delivered, but a frustrating experience AVOID We ordered a sideboard, dining chairs and a TV console ind mid 16 August and only beg of October the solution was solved and only after repeated chasing. The main problems were: •Poor communication: We went weeks without a meaningful update. Emails went unanswered, and the… Read more
tracking information promised for the first week was not provided as promised. We repeatedly had to chase for basic delivery and installation details.
•Confusing and incorrect updates: We received information about a furniture item that did not match what we had ordered. Another update referred to customs clearance at an Australian port and delivery to a “town warehouse”, even though our delivery address is in Singapore. This left us questioning whether they were tracking the correct order.
•Crates left in our living room: The sideboard and chairs arrived, but installation only happened weeks later. Large, dirty crates occupied our living room.
•Installation and delivery coordination: On one delivery, the driver arrived alone and I had to help him support a heavy piece of furniture. This would have been particularly difficult for an elderly customer or anyone unable to lift heavy items.
Things only started moving towards a concrete resolution after we began the dispute process with our credit card provider.
To their credit, Exclusivia eventually arranged installation.
The furniture itself seems fine, but the delays, unreliable updates and amount of effort needed to get the order completed make this a two-star experience.
Do not order from this company! Based in Singapore and delivery kept getting delayed. After months it arrived broken and the wrong product! The only way to contact them is messaging on WhatsApp where only a bot gives a generic response, or via email which they don’t respond to. Absolutely frustrating experience and still waiting on a reply to… Read more
resolve the issue a month later. That’s $1200 for 4 dining chairs down the drain. Stick to companies in Aus, not worth the hassle and not even any cheaper than buying in Aus to warrant dealing with this.
Recent reviews
Stay away, read their return and cancelation policy and you will see a pattern. They are very bad drop shippers. Waiting 3 months now for a $6000 order. When ordering they were very responsive. Delay after delay, typhoon, wharfs then they stopped responding. They are pushing delivery out past the 100 day credit card policy because its much harder to get your bank to refund after 100 days and they know that. Run a mile.
Do NOT buy from Exclusivia. I ordered dining chairs, and after months of total non-delivery, they failed to deliver the goods while providing constant false updates, fake promises, and ridiculous excuses. When I requested a refund, they completely ignored my messages and refused to return my money. We were forced to buy replacement chairs… Read more
elsewhere after being left without furniture for months. I have now lodged a fraud dispute with my bank and Visa and reported them to consumer protection authorities.
Absolute scam, save your money and stay far away!
Horrible experience. Communication is shocking. Delivery expectations constantly shifted and delayed. Over 2 months on from order and nobody providing any updates... it's as if they don't exist. Price match also not honored with an approximate double charge on an identical product.
Shocking company. Do yourself a favour and do not purchase from them. I wish I read reviews before I spend over 1k on a tv unit. It’s now 5 weeks overdue (and it was already a 2 month wait). They ignore your messages, blame it on a typhoon and there are many many other people having the same experience. There are plenty of good quality furniture… Read more
shops out there and what a mistake it was to buy from this place. I doubt it’ll turn up, and if it does I’ve heard that their product are awful quality. Not good.
Avoid like the plague. I spent $1k on a TV cabinet, it arrived 3 months later and was damaged. I was promised a replacement but four months on I am still waiting. It’s the same old scam, you send a support message it’s take 7 days to get a response someone apologises and promises to get the tracking details. Then disappear. Then you email again… Read more
and it goes around and around. I believe it’s a designed specially to waste time and drag it out as they know you can’t submit a credit card claim after 90 days. Scammers
I have ordered furniture from this company and have paid in full. Since then I have contacted them on a number of occasions to obtain a delivery date and received no reply at all. Seriously considering reporting this as a SCAM to my credit card company. Show details
I really like the TV cabinet that they are selling and quite excited when I bought it. That was then, now after so many attempts to contact them through WhatsApp (AU and SG numbers) and email, no one gave any response. Complete radio silence. The order should’ve been delivered some days ago and up until now the tracking number doesn’t show any… Read more
result in the delivery company website. I am clueless and starting to feel really suspicious.
Paying over 1000 AUD for a product to a company without physical presence now feels like a mistake.
I had a good experience with Exclusivia Fernichair. Their furniture designs are modern and the overall quality is quite satisfying. The chairs are especially comfortable and look very stylish. Delivery was on time, and the customer service was helpful and responsive. If you're looking for quality furniture, this can be a good option to consider. Show reply
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Hi Elizabeth, Thank you for sharing your experience,… Read more