2,922 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Flip is largely positive, driven by praise for responsive and patient customer support, quick technical troubleshooting, and affordable plan pricing. While a small subset of customers reported frustrations regarding disconnection timing, cancellation policies, or occasional service dropouts, the majority of reviewers express satisfaction with their experience and value for money.
Anton was amazing. He was so very patient with me. He was polite and explained everything extremely well. Helped with my issue. One very happy customer. Thanks Anton Show details
I'm new to Flip and had to contact them today because I was having slow internet issues. What great service I received! I didn't have to wait long before I got to speak to a very helpful human named SilvesterR who promptly resolved the issue for me providing clear instructions on what to do my end. Very happy with his efficiency and friendliness. Show details · 1
Reviews with attachments
I am writing to highly commend Andrei for his exceptional customer service. I recently contacted support because I was mistakenly charged twice for my bill. Andrei handled the situation with absolute professionalism, empathy, and efficiency.Instead of just giving a generic response, he clearly explained the issue and provided me with two excellent… Read more · 1
solutions: a bill credit toward my next invoice or a direct refund. I chose the refund option, and he walked me through the process seamlessly, setting clear expectations that it might take a little time to reflect in my account while they process it.Andrei made a stressful billing issue completely stress-free. His clear communication and helpful attitude are a huge asset to the team. Thank you, Andrei, for the fantastic support!
They Solve my problem within 5 mins. Very helpful and satisfying Show details · 1
Customer Service Representative was professional and pleasant. I can not remember her name. Excellent service Show details · 1
Customer service excellent ARA experience was very helpful, knowledgeable,great at her position. Show details · 1
Very helpful to communicate and help with setting up ,friendly communicate Show details · 1
DeeJ was amazing and fixed the issue fast. He also assured me that he would be able to help me further and that was really reassuring. Our connection has been strong and hasn’t dropped out. Show details · 1
I've been using FlipTV NBN 50Mb/s FTTN for 7 years, and it's been cheap and stable (can recommend). On the rare occasions I've needed tech support, they sorted stuff out, including hassling NBN Co (i.e. it wasn't FlipTV's fault, but they got it fixed). Today, they were great at helping me start the upgrade to NBN 500Mb/s FTTP. All it took was a… Read more · 2
friendly 11-minute phone call, including waiting on hold. Both the tech and sales people were knowledgeable and helpful. The price is great, and they've arranged for the NBN people to come and connect the fibre to my property. Given we all wind up on NBN, the difference between providers is price and quality of service. FlipTV prices are competitive, and their service has been excellent. I thoroughly recommend them!
I was very frustrated as I had a new modem and couldn't make it connect to the NBN HFC box on my wall. I have connected NBN fibre modems previously without difficulty. Anton showed great patience and understanding, and now the thing works. As it has only been working for 5 minutes, it is rather soon to comment on reliability and dropouts! Show details · 1
i am very happy with the service of flip very much better than the last one i was with dodo i recommend flip to all my friend Show details · 1
Latest follow-ups
Put my NBN on hold without any issues with clear communication Show details · 1
Follow-up · 1. Just up until my last payment date the 31st July. 2. Silly question as it was put on hold for 4 months (end November) so i don't know whether it was easy to resume. 3. 4 months
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Claudine was polite, helpful and easy to deal with. A lovely manner and nothing was a trouble to her. So far my connection with my mobile phone has been great. Show details · 2
Follow-up · I am finding the speed that I’ve chosen for the cost that I can fit into my budget a bit slow. I am having trouble with my transfer through to my bedroom. Watching Netflix in bed where it’s nice and warm and cozy it quite often comes up with a streaming fault but because this is the cost that I can afford I put up with it.
Happy customer – Very happy with the service - have had no technical issues and plan offers great value for money - verty reliable service - all you could want Show details · 1
Follow-up · No change still reliable which is what we want
Positive reviews
I needed help to connect to the flip connect app, I was lucky enough to have Annie assist me. Annie guided me with patience, easy and clear instructions so I was linked to the app without drama. Thank you Annie. Show details · 1
I contacted Ara Marie at 9.00am to purchase a NBN 500/50 internet plan and have my current internet service transferred to Flip. Ara Marie was very professional and very courteous to deal with. By 2.00pm that same day my internet service had been transferred and was up and running great. Speed 547/47. No interruptions. A great service. Thank you Ara Marie. Show details · 1
I had concerns about my bill, but after it was explained throughly how my bill works I understood the costs involved. The representative I spoke with, Joey, was very professional and courteous. He understood my dilemma and sorted it out. Thanks again Joey. Show details · 1
Negative reviews
I called to cancel my NBN service, and I was clearly advised that it would be disconnected at midnight on 31/07/2026. Instead, my internet was disconnected at 11:00 am on the same day, which is not what was promised. This caused unnecessary inconvenience, and I’m very disappointed with how this was handled. Mate, after this experience, I won’t be coming back, and I certainly won’t be recommending your services to anyone I know. Show details
had a very disappointing experience with Flip Connect. Three weeks before my next billing date, I decided to switch to another internet provider. I provided my new provider with my AVC, and the new service was connected without any issues. However, I was then charged by both my new provider and Flip Connect for the same period. When I contacted… Read more
Flip Connect, they simply told me that, according to their Terms & Conditions, I was required to contact them directly to cancel the service. They said the new provider cannot cancel the old service on the customer's behalf, and because I hadn't contacted Flip Connect myself, I would be charged for the entire next month. They also refused to issue any refund.
I asked to speak with a supervisor and waited 22 minutes. In the end, I was never transferred. The agent came back and said they had spoken to the supervisor, who repeated the same response: the charge is non-refundable because I didn't personally request the cancellation.
The internet service itself was nothing special, but the customer service and cancellation process were extremely disappointing. Charging customers for a full month over what is essentially a cancellation technicality, despite knowing they had already switched providers, feels very unfair.
I definitely won't be using Flip Connect again, and I wouldn't recommend them to anyone looking for a fair
Hi Peyman, We're sorry to hear you were disappointed with… Read more
Awful but I think I dodged a bullet. Had to provide proof of residency or an NBN code to join up. Provided my telstra bill which had both and they said said telstra was wrong and needed other paperwork. Confirmed the information they needed had… Read more
been sent but they still argued with me.
Very difficult to deal with. If this was the experience signing up heaven help me if I had a technical or billing issue.
Reversed course immediately and I recommend this for anyone considering signing up. Went with Exetel same speed same price and a seamless transition.
Follow-up · The NBN code i provided was correct. It was a statement from Telstra. Obviously they input it incorrectly. They wanted me to send another utility bill as proof of address because of this. The Telstra bill had my address. If they can't type a number in correctly I sure as hell wasn't sending them anything like my electricity bill. A bureaucratic nightmare. They were just unreasonable, rude and unhelpful
Hi Deb, We’re sorry to hear about your experience during… Read more (+3 replies)
Recent reviews
The person I dealt with was, kind and very helpful and understanding of my situation. He made me feel comfortable and assured me that he was there to help. He did help and I couldn’t have asked for a more pleasant experience. Thank you Show details · 1
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JoeyG was very helpful with my enquiry of changing from direct debit payment to BPAY. As a loyal customer I requested a discount, which was granted. Business was a pleasure with JoeyG. Thank you JoeyG. Show details · 1
Great nbn and customer service is excellent.. wait times are usually 5 minutes or less and you get the assistance required. The nbn is stable and reliable most of the time. But this is more an nbn issue not flip. Show details · 1
AbbyE was very professional when I phoned about an instalation problem with my newly subscribed to FlipNBN modem. The problem was resolved promptly and effeciently with rectification of the issue on the first call. It was nice to experience such good service. I highly recommend FlipNBN as a reliable supplier for my requirement of an affordable basic internet service. Thank you AbbyE Show details · 1
Very short wait time when I called regarding new connection. I received advice which solved my issue and the representatives was very nice. I am switching from another provider to Flip and based on this great encounter I am extremely glad I chose Flip. NBN service changed over seamlessly ( I had just placed the plug in wrong port) and the monthly fee is extremely competitive. Show details · 1
AnieM was outstanding with her assistance. She was patient, knowledgeable, very helpful and ensured I understood all the steps required with my situation. I was very impressed. A great representative for your company. Show details · 1
Flip organised for NBN to be connected. After which we had to call support to configure the modem. Lucas was very helpful and patient and had us up and running in no time. Show details · 1
The consultant was all so courteous and friendly and handled the task with ease. I was so happy with him, it made my experience with Flip stress free. Regards John Show details · 1
I called about the recent increase of $6 p/mth (or 6%). I asked what the billing cycle was because I was going to look into switching providers, but was then offered a $10 discount for 10 months, which I accepted. After a short wait, I was then told that the discount had been applied. Very happy with the overall service. Show details · 1
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Hi Witta, We're sincerely sorry for the inconvenience… Read more