Flip

Silver my tech assistant was very patient and thorough with assisting me set-up my new modem. I was very happy with service i was provided with today. Thank you. Show details

You get what you pay for. We moved services from Aussie Broadband and two months later we are going right back with them again. Flip may be cheaper but their service was constantly slower and cut out every second hour and then two months in the internet just was not working at all. Phoned up customer service and I really was not impressed. He… Read more

kept treating me as if i was some dottled OAP that had never used a router before. He kept saying it must be hardware after 45 minutes. Try another device. By the time he had asked me to try the 5th device I had had enough and told them to terminate the service and went back to Aussie Broadband who had the service up and running within an hour with no issues at all. Flip i would give them a flip alright flip the bird at them

We’ve been with Flip for a few years and always had a great experience with them - internet was always reliable with good communication about any interruptions to the network. Customer Service has always been straightforward and helpful when I’ve had any issues to deal with. Price was good too. We’re changing to a different plan now and Joey with customer service walked me through the process very quickly and it was easy to change. Thanks, Flip! Show details

Have been away for 2 weeks, so have had WiFi turned off Will be on late today when I arrive home. So bit difficult to give 100% accurate opinion. Show details ·  1

Great experience – I have recently changed my internet to FLIP,at this time I am very happy with the service. Show details ·  2

Easy transfer of service – Very easy to transfer from another ISP. Hopefully all will go well over the next few months. Thanks to Flip for providing a more affordable service Show details

Internet keeps dropping in and dropping out.so i called Flip for 3 reasons, pay my bill, the app won't let me in and find when the promo was up...with in 5 mins he got frustrated that I had 3 things I needed to ask..I called Flip before and there was an Asian person I couldn't understand, I thought I had the wrong number and he said no they are… Read more

off shore, I was informed it was a complete Australian business hence why I went with them... I asked why did they lie and its not the customers business, I said crap, not the words just crap, he said stop swearing strike 1, so crap is now considered swearing,so then I asked about why my internet was crashing in and out,and he was getting more frustrated as I had another 2 things to see about,the app won't let me in and pay my bill so by this time he wanted out of the call,I said why are you annoying at me?he said strike 2,one more and he won't speak to me,so I cancelled them for after the promo as I can't pay my bill as there's problems with the app,and I was thinking I can't say much else but wanted to put in a complaint and I had to give him the complaint about himself,so what happened to a supposing new Aussie Company??? I'm disgusted, more than disgusted, yes they're cheaper now I know why!!!!

I am SO impressed with Flip! The price is $10 a month less thank what I was paying Dodo for a slower 15 speed, and when I phoned Flip, I was answered immediately with a quick recorded message, then put through to the appropriate department. This part took more than a minute less than it does when I call Dodo, where I have to listen to an… Read more ·  2

exhaustingly long recording of options. I was informed there were 5 calls in line before me, so I opted to be called back. Within 5 minutes, I had the absolute pleasure of speaking with Wasif. He was polite, kind, calm and easy to understand, which was a pleasant change from Dodo. And he told me my WiFi, which I signed up for last night (a Sunday) was all set up; that there was nothing further I needed to do! It was that simple! He told me I have a 2 week grace period to see if I like the Flip service, and if not, I can cancel with nothing to pay. I assured him that won't happen. Thank you so much, Wasif, you were so lovely to talk to. And thank you Flip. I'll be recommending you to all my friends and family. It only takes a moment to be kind and keep a customer (like Wasif), or a moment to be rude and lose one (like other companies' customer service representitives)

It appeared that I was not receiving the full 500 mbps downloads when doing speed testing on my wifi connected devices. Flip staff immediately sorted out my modem, a Telstra LH 1000, and migrated all my devices to the 5G band. However we were still not getting 500mbps on the wifi divices. We were getting in the mid 400’s. I do have several devices… Read more ·  1

with Ethernet connections but to know what speeds they were getting was impossible. It didn’t help that my computer and iPad didn’t have an Ethernet port.

During this time Flip staff were outstanding, supportive, understanding and knowledgeable.

In the end I purchased a usb to rj45 adapter. Lo and behold I was getting over 500mbps at both the router and the Telstra modem. Following further analysis and discussion with Flip staff I was advised that given the number of wireless devices on my network I didn’t have to worry about purchasing a newer modem as mine was doing a great job. Good news as there was $200 I didn’t need to spend.

In conclusion I can always say that I have never regretted switching to Flip.

Chris was very clear in his communication with me. He was patient with me as I struggled to find the correct codes. I appreciated Chris not being judgemental and helping me connect to the Flip NBN network within a few minutes. Show details

Issue with NBN Connection fixed within the phone call. David was very calm, explained what we needed to do to fix the issue, which we could carry out easily because of his instructions. Show details

This is the second time I filled it out I'm a person of few words. He was patient the service was Awesome. What more can I say. Mind you I've had to change passwords since leaving Telstra Show details

Rang Flip 3 times to get internet connection, everytime i rang at different times i was ALWAYS 5th in line. Requested a call back , was advised that a customer consultant would ring me back in 15 minutes. Have now waited for over an hour and a half, and still no contact. If this is the service you get, then what help can you get if there is a problem. Have now contacted a different provider, quick response and joined within 10 minutes. Show details

While I didn't love the way the direct debit mis-payment was handled originally, when I called and spoke to a staff member (Joey), it was sorted quickly and efficiently, and I've had no other issues with the service so far - have been with Flip for about four or five months. Happy with the price and the running of the internet. Show details

The process was misleading from the start, they led me to believe that I was ‘worthy’ of a service, I got a confirmation email followed by a login email for my account and modem. I called to try and connect the modem and the lady was quite hesitant with helping, I was unsure why. Now it makes sense This morning I received an email that my order… Read more

has been “withdrawn” due to not meeting a certain credit assessment, this leads me to believe they have done a credit check without my consent.

Aside from this, I have already cancelled with my current provider, due to the misleading information provided, I will be taking this as far as possible.

I am a new customer and received an email telling me to set up my NBN modem. I looked online and there were several types of my particular modem and I didn't know which one to set up and got terribly confused (I'm elderly). On talking with Anton at Technical Support, he reassured me that this message was for a new setup of the NBN - I was already… Read more

set up - what a relief. He was very patient with an elderly person who was confused. thank you, Anton

Christian was a great help. He explained my questions thoroughly and helped in me making an informed decision to continue my services with Flip. Thank you for your assistance Christian. Show details

Thank you for your assistance AnnieM. Out experience with Flip has been first class but we have taken advantage of a cash back offer with a different company. It is highly likely we will return to Flip after the discount period. The opportunity was too good to miss as it included both Internet & Electricity. regards, Chris Show details