2,985 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Flip is largely positive, driven by praise for responsive and patient customer support, quick technical troubleshooting, and affordable plan pricing. While a small subset of customers reported frustrations regarding disconnection timing, cancellation policies, or occasional service dropouts, the majority of reviewers express satisfaction with their experience and value for money.
The gentleman I spoke was very helpful. He put the process in place while I was talking to him on the phone. I really appreciated being able to speak to someone instead of emailing. Within the hour He text me with my appointment for the people to come out and complete rolling out the NBN cable inside the house, which will take place on 12 October… Read more
2026 between 8:00AM - 12:00PM. I am a very happy customer as I have been trying to get it done since 13th July NBN told me someone would be out in two weeks to connect inside. They left a contact phone number which just kept ringing out. Your in appreciation Colleen Jamieson
Hansel was very professional and his customer service was outstanding. He was very helpful & explained the process to transfer service. He also suggested varies options that may suit us. Very happy with "Flip" & would highly recommend "Flip" to family & friends. Show details · 1
The customer service is spectacular! Every time I've called, I've always had extremely friendly and helpful staff, and prices are great compared to other providers. Show details · 1
Reviews with attachments
The young man spent a long time with me because it was quite complicated. He was very patient and would not leave the conversation until he got me on to the internet. He also gave me a tip that will save my phone data. Day one with Flip and I’m a happy bunny. Show details · 1
I am writing to highly commend Andrei for his exceptional customer service. I recently contacted support because I was mistakenly charged twice for my bill. Andrei handled the situation with absolute professionalism, empathy, and efficiency.Instead of just giving a generic response, he clearly explained the issue and provided me with two excellent… Read more · 1
solutions: a bill credit toward my next invoice or a direct refund. I chose the refund option, and he walked me through the process seamlessly, setting clear expectations that it might take a little time to reflect in my account while they process it.Andrei made a stressful billing issue completely stress-free. His clear communication and helpful attitude are a huge asset to the team. Thank you, Andrei, for the fantastic support!
They Solve my problem within 5 mins. Very helpful and satisfying Show details · 1
Customer Service Representative was professional and pleasant. I can not remember her name. Excellent service Show details · 1
Customer service excellent ARA experience was very helpful, knowledgeable,great at her position. Show details · 1
Very helpful to communicate and help with setting up ,friendly communicate Show details · 1
DeeJ was amazing and fixed the issue fast. He also assured me that he would be able to help me further and that was really reassuring. Our connection has been strong and hasn’t dropped out. Show details · 1
I've been using FlipTV NBN 50Mb/s FTTN for 7 years, and it's been cheap and stable (can recommend). On the rare occasions I've needed tech support, they sorted stuff out, including hassling NBN Co (i.e. it wasn't FlipTV's fault, but they got it fixed). Today, they were great at helping me start the upgrade to NBN 500Mb/s FTTP. All it took was a… Read more · 2
friendly 11-minute phone call, including waiting on hold. Both the tech and sales people were knowledgeable and helpful. The price is great, and they've arranged for the NBN people to come and connect the fibre to my property. Given we all wind up on NBN, the difference between providers is price and quality of service. FlipTV prices are competitive, and their service has been excellent. I thoroughly recommend them!
I was very frustrated as I had a new modem and couldn't make it connect to the NBN HFC box on my wall. I have connected NBN fibre modems previously without difficulty. Anton showed great patience and understanding, and now the thing works. As it has only been working for 5 minutes, it is rather soon to comment on reliability and dropouts! Show details · 1
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Make sure you don’t accidentally bpay a bill twice - on the same day! They wont reverse the transaction to your bank, they tell you they cant do it, but dont approve the banks reversal. They make you deal with using it as a credit, which is extremely difficult when you’re trying to leave a domestic violence situation, and youve called to ensure… Read more
the mobile number will be supplied with a new sim when it arrives in the mail. They mislead me, and a number is not provided with the sim, only after activation, meaning your paying two plans while you change all your details on every single login service. I decided its easier to just leave the company, because I wont need internet for a while, and they just get to say bad luck, deal with it.
Also make sure your bpay isnt paid on the day of the direct debits, because they will debit the amount if the bpay hasnt cleared. Refuse reversal and apply a creidt - thats fine, my mistake. Happened a while ago when i forgot to pay on the date my reminder came up.
I was happy with them, but not anymore.
Latest follow-ups
Good experience – The connection was relatively easy, I had a few initial issues connecting the existing Telstra Smart modem Gen2 but was quickly sorted with the support team. The connection has been running well since connection a few weeks ago. I would recommend Flip NBN. Show details · 1
Follow-up · The experience has been good since install in 2024. Upload speed is as expected and we have not noticed any dropouts. All good.!!
Asked for a discount as there are many plans for seniors that are cheaper. Because I am happy with the service, I decided that I will stay with Flip for Internet and Mobile also. I think I was given a mini discount to keep me as a customer. Show details · 1
Follow-up · 1/ Any discount took me back to a "Senior's rate", about $10 cheaper than standard and they raised me up one level. 2/ Mobile service relates to Optus based plans, but better. 3/ I was on their "Seniors" plan, but a payment mix-up put me back to 'normal'. Fixed in one call...
I have been a customer for many years and found Flip excellent in customer service particularly for seniors. It is important that elderly customers need more assistance which Flip supported. Excellent company top marks Show details · 2
Follow-up · Regarding outages, this has nothing to do with Flip, basically flip and others only handle payments for you using NBN, that is why it is important how they handle your inquiries. Setup is easy, I used my own network (mech system) so it was only a matter to add the new login details. Price is good considering it stays slightly under average to others
Positive reviews
The company itself is great, and the customer service, depends who you get on the other side of the line. I've had Great and not so great. Recently I dealt with a lovely gentleman who was able to sort out my issue within minutes he was very knowledgeable, friendly and professional. Show details · 1
A new connection and required assistance from IT We appreciated the directions we were walked through and the quick response to our call. Very patient and understanding. Show details · 1
We recently upgraded nbn Fibre to our Premises. After a few hours of installing it, everything worked except our Landline. We waited for a couple of days, to ensure the battery was recharged, and checked all the connections, but it still didn't work. So I phoned Flip for help. The gentleman put me through a series of tests and eventually… Read more · 1
got the phone to work. He suggested we needed to up date our landline phone, and our modem. The modem would be at least 7 years old, and our phone much older. After checking with my husband, it was decided we would disconnect the landline and "go modern" and only use our mobile phones. The gentleman who was solving my problem was very polite and helpful, and I appreciated that he was extremely patient with me, as he put me through all the tests. I was very happy with the service and would definitely recommend Flip. Stephanie
Negative reviews
Connection was too slow, kept dropping every other day. Spent hours and hours on the phone with customer care with no use, they even charged me for the days with no internet. Wouldn't recommend. Show details
Hello Dennis, We’re sorry to hear about the connection… Read more
I'm new to Flip and had to contact them today because I was having slow internet issues. What great service I received! I didn't have to wait long before I got to speak to a very helpful human named SilvesterR who promptly resolved the issue for me providing clear instructions on what to do my end. Very happy with his efficiency and friendliness. Show details
Follow-up · Unfortunately I'm not finding the service as good as from my previous provider for the same deal. Apps have been slower to load on my tablet. Also, had to phone customer service which was busy this time so I requested a callback which I didn't get. After a few days I phoned again, same thing happened with no callback. Third time lucky, I finally… Read more
Hello Kathy, Thank you for sharing your wonderful feedback!… Read more (+1 reply)
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I called to cancel my NBN service, and I was clearly advised that it would be disconnected at midnight on 31/07/2026. Instead, my internet was disconnected at 11:00 am on the same day, which is not what was promised. This caused unnecessary inconvenience, and I’m very disappointed with how this was handled. Mate, after this experience, I won’t be coming back, and I certainly won’t be recommending your services to anyone I know. Show details
Hi Witta, We're sincerely sorry for the inconvenience… Read more
Recent reviews
Raoul took the time to workthru the issues with internet. He began to sysematically checking out the connection problem on our modem. Raoul Professionally worked away to resolve our problem and we appreciate the manner in which conducted himself. Many Thanks. Ken & Dianne Show details · 1
I contacted Flip to change my current plan. The team member who helped me, DeeJL was very obliging and guided me to a more suitable plan for me and implemented the changes to take place. He made it a very simple and comprehensive process. I would recommend Flip for their deals and customer service. I’ve been with them for a while now. Instead of changing providers you can contact them for another plan. Show details · 1
I had a problem with calling out but could receive calls. I rang Flip, was 1st in the queue, only waited abt 15 seconds & someone (Claudine?) patiently walked me through troubleshooting steps. While it was a bit of a hassle to get my verification code as it was sent to my email & that was not accessible on my phone while talking to the staff… Read more · 1
(had to use another device to accessy email - next time they should just send SMS to my phone) eventually the problem was solved - it was need to remove SIM card & reseat it & reinsert it the position may have been a bit off inside the SIM car holder r against the reader in the phone. They probably should have suggested this solution first, as their initial suggestion to try the SIM in another phone probably should be tried only after trying to reinsert the SIM in the existing phone.
I was gonna leave a good rating for the phone staffer but someone called me on the other line so I had to abort the Flip post call survey hence they sent me a request to review their company which I am doing now.
In the past we had decent NBN 50 service from Flip as well.
Unfortunately, I am challenged by all technology and find it hard to comprehend, and I could not get the newly arrived modem to work. Fortunately, the customer service person I spoke to at Flip was very kind, patient and understanding in providing me with assistance. However, perhaps if the eero modem came with some instructions the process would… Read more · 1
have been easier? The good news is, we eventually got the problem solved, and I am very grateful for the professionalism of your support person. Thousands of thanks to you...
A simple phone call was all it took to ask for a customer discount. Joey was able to quickly explain my options as an existing customer, and apply a $10 discount to my account for the specified period. Thank you - I didn't want the hassle of changing internet providers to get a cheaper rate. It always pays to ask! Show details · 1
Flip is amazing co, glad I moved with them. It was easy and Customer Service is fantastic. Was dealing with 2 people Christian and DeeJL, nothing was too small for them, give me a great price, that no other company could match. I’ll be with you forever. Thank you Flip, you make the old lady life less stressful and more enjoyable. Show details · 1
These guys are great. They're a smaller business than the monster big companies, so when you call them, you actually reach people here in Australia and the techs really know what they are talking about. Play it safe, go with Flip Show details · 1
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Hello Dannielle, We’re sorry to hear about your recent… Read more