Flip

My call was answered quickly and the tech support staff member was able to guide me through the process to set up my modem and my issuwe was fully resolved. My new Flip internet works perfectly. A very happy customer. Show details

Excellent service for the past 4 years. No problems. Great rate for internet service for one person. Easy process to disconnect service when required. Highly recommend! Show details ·  1

Silverster was everso helpful and a pleasure to resolve my Router replacement. Please also a wonderful hello to Tracey from my past dealings. A great team at Flip Show details ·  1

Short waiting time. I am moving & was calling to transfer my sevice. It was very quickly arranged & easy to understand the next steps. Also a very friendly employee Show details ·  1

Absolutely disgusting company DO NOT USE!!! There are far better alternatives!!! Charged me for 50mps plan but only delivered 25mbps but continued to charge me for higher plan and refused to refund. VERY choppy internet always dropping in and out… Read more

after reset after reset told that I had to buy a new modem. Stay away and go to a company that isn’t so fraudulent!

Not only taking more than 5 days to get the connection working and denying that it was them that was having connection problems. Organising an NBN technician to fix it the next week, then getting the connection working the next day. Flip provided in a 4 month period the worst, hands down, internet I've ever experienced and I've been with a lot of… Read more

ISPs. Regardless of picking a 500/50 plan on HFC and still getting upwards of 450mbs download on average peak times, the ping is absolutely atrocious. Anything lower than 200mbs download and a standard website wouldn't even be able to load without triggering an internet connection timeout.

I also found that repeatedly around each billing period the speed would throttle to absolutely nothing for a couple of days until the bill was paid, then miraculously the speed would go back to normal afterwards. Despite being on direct debit.

As an example of the horrible service you can expect to have; I would load up a Youtube video and the first few seconds would load fine, then the video would stop and buffer and buffer and buffer. Youtube would then downgrade the resolution settings to 480p and then the video would play after some time and struggle to even keep up. Sometimes outright refusing to play at all after waiting 10 minutes. Expect much the same on streaming on a smart TV, mine is hard wired into my modem using ethernet and even that was giving me unwatchable pixilated garbage. I would end up switching to hot spotting my mobile data on 4G and getting faster load times.

I suspect the plan is designed for a large household that doesn't pay attention to usage, to use the excuse of multiple people using the connection to legitamise providing a horrible connection. Since I've got no one else competing for bandwidth and the service has been worse than a dial up internet, it seems pretty transparent.

Flip is also another ISP that says it's providing a month by month service but has essentially a contract break fee. If you churn and burn (switch to another ISP without giving them 30 days notice) aka break contract, they'll still charge you for another whole month, regardless of not providing you with any service once you've switched. Flip also don't pro-rata, so even if you give them the 30 day notice before your next bill is paid, they won't charge you less for your last bill period, so you can switch sooner. Which just means Flip, you're burning your bridges with customers that regularly rotate between ISPs such as myself by providing a bad end point customer experience. I regret not leaving immediately inside the 14 day satisfaction guarantee period.

I am SO impressed with Flip! The price is $10 a month less thank what I was paying Dodo for a slower 15 speed, and when I phoned Flip, I was answered immediately with a quick recorded message, then put through to the appropriate department. This part took more than a minute less than it does when I call Dodo, where I have to listen to an… Read more ·  2

exhaustingly long recording of options. I was informed there were 5 calls in line before me, so I opted to be called back. Within 5 minutes, I had the absolute pleasure of speaking with Wasif. He was polite, kind, calm and easy to understand, which was a pleasant change from Dodo. And he told me my WiFi, which I signed up for last night (a Sunday) was all set up; that there was nothing further I needed to do! It was that simple! He told me I have a 2 week grace period to see if I like the Flip service, and if not, I can cancel with nothing to pay. I assured him that won't happen. Thank you so much, Wasif, you were so lovely to talk to. And thank you Flip. I'll be recommending you to all my friends and family. It only takes a moment to be kind and keep a customer (like Wasif), or a moment to be rude and lose one (like other companies' customer service representitives)

It appeared that I was not receiving the full 500 mbps downloads when doing speed testing on my wifi connected devices. Flip staff immediately sorted out my modem, a Telstra LH 1000, and migrated all my devices to the 5G band. However we were still not getting 500mbps on the wifi divices. We were getting in the mid 400’s. I do have several devices… Read more ·  1

with Ethernet connections but to know what speeds they were getting was impossible. It didn’t help that my computer and iPad didn’t have an Ethernet port.

During this time Flip staff were outstanding, supportive, understanding and knowledgeable.

In the end I purchased a usb to rj45 adapter. Lo and behold I was getting over 500mbps at both the router and the Telstra modem. Following further analysis and discussion with Flip staff I was advised that given the number of wireless devices on my network I didn’t have to worry about purchasing a newer modem as mine was doing a great job. Good news as there was $200 I didn’t need to spend.

In conclusion I can always say that I have never regretted switching to Flip.

My wifi had dropped out overnight and Christian helped with restoring it. It took quite awhile and I want to commend Christian for his patience and determination to resolve the issue, and we got it done. Thank you, Chris Show details ·  1

Darrell helped me navigate through the process as I wasn't able to on the website. He was extremely patient with me and deserves my gratitude. Thank you. As yet not connected but hopefully soon. Show details ·  1

My NBN went down early in the day . I waited to see if the outage would correct itself to no avail. My call to technical assistance was answered quite quickly and the young lady I spoke to was very courteous taking me through a series of checking which fixed the problem quickly and very efficiently. A big thank you to yer for yer service. Show details ·  1

I was very upset to have been scanned at my Bank, plus I did not have any finances available as it was not the pension week! One of you very nice gentleman was so helpful in assisting me to work out my payments that needed to be pay. I explained I did not have any problems with my connection and happy to tell my family and friends all about Filip. Show details ·  2

Excellent and wonderful service. The wait was negligible - wonderful. The tech support was professional - wonderful! The connection was a breeze and this has been an excellent experience. This of course comes in comparison with companies like TPG and DODO where you have to wait FOREVER just to talk to anyone. I hate that and FLIP is wonderful in… Read more ·  1

this sense. I hope everything will be good and no internet connection problems will take place. I plan to continue with FLIP if their prices are good.