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Exetel Mobile

Exetel Mobile

2.0 from 53 reviews · View Statistics
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Reviews

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suckmyorbitals
suckmyorbitalsGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Very poor customer service

published

First of all, I've never encountered a telco which removes your ability to receive calls when a bill is not paid. Second, even after payment, my sim does not work. I spent 30 minutes talking to support but the line quality was so poor I literally couldn't understand what they were saying- I imagine this is the result of an offshore support centre. I asked a simple question: which plan am I currently on, and they couldn't even answer this!! Unbelievable.

Value for Money
1/5
Customer Service
1/5
Exetel Mobile
Jude PExetel MobileSend a private message
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Bernadette
BernadetteSydney, NSW
  • 2 reviews

Deteriorated service & coverage

published
Value for Money
1/5
Customer Service
1/5
Exetel Mobile
Jude PExetel MobileSend a private message
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Sir Bob
Sir Bob
  • 2 reviews
  • 2 likes

Used to be great

published

I have been with Exetel for many years, and found them to have great services.
However, they have just changed their from wholesaler from Optus to Telstra.
Have to now dial 101 to get voicemails instead of receiving as a text message.
No options given to resolve this problem either.

Value for Money
4/5
Customer Service
5/5
Exetel Mobile
Jude PExetel MobileSend a private message
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Pavel
PavelPerth, WA
  • 6 reviews
  • 3 likes

Great provider - until network change

published

I have been with Exetel for many years and it has been without any issues on Optus network. Their latest decision to switch to Telstra network was a disaster for WA. This is not full Telstra network, but so very thinned down resellers network where I wound myself driving under Telstra tower with no signal nor could made a calls from home (in the city) ! I've left with all my sims back to alternative Optus reseller. Great people, great company & single management decision to save few $ :-(

Value for Money
4/5
Customer Service
4/5
Exetel Mobile
Jude PExetel MobileSend a private message
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Terry
TerryNewcastle

Exetel mobile gives non fuss reliabilty

published

I switched over from Telstra to Exetel mobile. Ended up being same network but cheaper. The coverage is excellent. I have had zero dropouts. I don't use a lot of data but what I don't use, rolls over to the next month. Therefore I have plenty when I really need it (without having to pay more each month - in case I need it). The Exetel folk were very helpful in the setting up. Couldn't fault the service or the product. At $16 a month - excellent value. I highly recommend Exetel.

Value for Money
5/5
Customer Service
5/5
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Jaytee
JayteeHarrison 2914, ACT
  • 4 reviews
  • 6 likes

Customer service is HORRIBLE!

published

They switched across to the Telstra, is charging me more and my phone barely had any service in the home.

Called, waited 10 mins+ to get to someone who could barely be heard and hung up on me partway through my call. Didn't call back so I had to call back and wait another 15 mins - the second operator was constantly putting me on hold (about another 10-15 mins) for a very simply matter of lodging a complaint. They couldn't fix the issue there and then too. Took about an hour just to lodge a complaint. Very disappointing.

Value for Money
3/5
Customer Service
1/5
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Hendo
HendoGreater Melbourne (Outer), VIC
  • 32 reviews
  • 18 likes

Customer Service not Good Enough.

published
Value for Money
2/5
Customer Service
1/5
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For this side of the market. Pretty good value.

published
Value for Money
4/5
Local Reception
5/5
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Don't use Exetel, zero customer service

published
Value for Money
1/5
Customer Service
1/5
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Andrew P.
Andrew P.
  • 9 reviews
  • 14 likes

Charging me for a service that doesn't exist

published

I ported my number over to another provider but still got charged for the following month. I called and said what was going on and replied saying they can't do anything about it. How can you charge for a service that doesn't exist or is in use?

I have never had a problem with any other provider but this company takes it to a new low.

Avoid this company as the aftercare service is near 0 existence and useful as they only care about taking your money.

Value for Money
1/5
Customer Service
1/5
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Josh
Josh
  • 2 reviews
  • 2 likes

Okay as long as you're not trying to port out

published
Value for Money
4/5
Customer Service
3/5
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james p.
james p.Greater Melbourne (Metropolitan), VIC
  • 4 reviews

Horrendous. Avoid

published

I bought their wirless mobile plan thinking it would be fast and easy to set up. How wrong I was. 6 weeks in and I am still trying to speak to someone helpful. My issues are:
- when it connects, it is very slow (running 1x device only and Netflix auto's to low quality
- a lot of the time I get no signal
- tech support are useless with no urgency and poor English/communication skills
- general support is also not helpful

Value for Money
1/5
Customer Service
1/5
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average_consumer
average_consumer
  • 2 reviews
  • 1 like
  • Verified

Porting out made artificially difficult, as admitted by customer service

published
Value for Money
4/5
Customer Service
3/5
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Vin Lever
Vin LeverMid North Coast, NSW
  • 12 reviews
  • 7 likes
  • Verified

One of the Cheaper Services

published

I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Value for Money
3/5
Customer Service
3/5
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Retail Cusomer
Retail CusomerSouth East Queensland, QLD
  • 14 reviews
  • 14 likes

Scamers and Theives AVOID at all costs

published

Joined Exetel as service appeared economical and value for money.
Customer service is ABYSMAL you will wait 20 mins on hold for basic assistance.
Ported a number to another provider Exetel continued to bill me foe a number that was no longer theirs for 3 months. Still waiting on a refund.

Value for Money
1/5
Customer Service
1/5
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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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