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Exetel Mobile

Exetel Mobile

2.0 from 47 reviews · View Statistics

Reviews

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Hendo
HendoGreater Melbourne (Outer), VIC
  • 25 reviews
  • 17 likes

Customer Service not Good Enough.

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Value for Money
Customer Service

For this side of the market. Pretty good value.

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Value for Money
Local Reception

Don't use Exetel, zero customer service

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Value for Money
Customer Service
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Andrew P.
Andrew P.
  • 5 reviews
  • 11 likes

Charging me for a service that doesn't exist

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I ported my number over to another provider but still got charged for the following month. I called and said what was going on and replied saying they can't do anything about it. How can you charge for a service that doesn't exist or is in use?

I have never had a problem with any other provider but this company takes it to a new low.

Avoid this company as the aftercare service is near 0 existence and useful as they only care about taking your money.

Value for Money
Customer Service
Josh
Josh
  • 2 reviews
  • 2 likes

Okay as long as you're not trying to port out

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Value for Money
Customer Service
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james p.
james p.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Horrendous. Avoid

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I bought their wirless mobile plan thinking it would be fast and easy to set up. How wrong I was. 6 weeks in and I am still trying to speak to someone helpful. My issues are:
- when it connects, it is very slow (running 1x device only and Netflix auto's to low quality
- a lot of the time I get no signal
- tech support are useless with no urgency and poor English/communication skills
- general support is also not helpful

Value for Money
Customer Service
average_consumer
average_consumer
  • 2 reviews
  • 1 like
  • Verified

Porting out made artificially difficult, as admitted by customer service

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Value for Money
Customer Service
Vin Lever
Vin LeverMid North Coast, NSW
  • 12 reviews
  • 7 likes
  • Verified

One of the Cheaper Services

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I do not use my phone often so this service is about as cheap as it gets. I use wifi for phone data.
Got this Optus service after I purchased Exetel NBN service, Previously I had Vodafone which was hopeless in rural areas. Optus is getting better for coverage.
The $14.99 is cheap. (extras when you sign up)
Customer service is actually helpful when you get through to someone.
However there can be delays

Value for Money
Customer Service
Retail Cusomer
Retail CusomerSouth East Queensland, QLD
  • 10 reviews
  • 14 likes

Scamers and Theives AVOID at all costs

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Joined Exetel as service appeared economical and value for money.
Customer service is ABYSMAL you will wait 20 mins on hold for basic assistance.
Ported a number to another provider Exetel continued to bill me foe a number that was no longer theirs for 3 months. Still waiting on a refund.

Value for Money
Customer Service
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My time is worth less than my money so...

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Value for Money
Incentivised ReviewNo
John
JohnRomsey
  • 6 reviews
  • 8 likes

Extremely non responsive Customer service

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Value for Money
Customer Service
alexnat
alexnatGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

2 kids mobile - working great so far

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No issues at all. They're slow to respond to emails, and to update the Exetel app (which could use some alias naming benefits, as opposed to phone numbers), but overall the actual phone service works fine. Had no issues. You can also set spend control so that if the kids hit the 2Gb, the data turns off and you don't pay any more

Value for Money
Customer Service
Brian C
Brian CSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

terrible customer service

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I made the mistake of applying for the $8.99 a month mobile, what a mistake it took them 12 days to send out a sim card, phoned many times and recording said they would call back within 80 minutes, never received a call back, sent numerous emails and got replies that they would get back to me within two working days, never received an answer to my messages. When I received the sim card they didn't send the password to log on. Sent message to them by email saying please cancel my application, never bothered to reply. This is the worst service ever experienced.

Value for Money
Local Reception
mike
mikeGreater Melbourne (Inner), VIC
  • 7 reviews
  • 2 likes

Dodgy business model

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I changed SIM providers on about the 19th June.
I noticed I was still signed up to them at the start of July and called them up to make sure my plan gets cancelled.
Exetel claims that their T+Cs say I needed to give them 20days notice to cancel my plan.
So even though their SIM would no longer have worked from the 19th onwards, it turns out I would have had to tell them about this back in May!
I am now getting charged for the whole of July! 1.5 months after their SIM would no longer work.

Whatever money I saved from going with them I would have lost from having to pay for an extra month for absolutely nothing.

Value for Money
Customer Service
Zay
ZayPerth, WA
  • 12 reviews
  • 6 likes

Terrible Mobile Reception PLUS Taking Out Extra Money From My Account!!!

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Terrible Mobile Reception as well as taking extra money out of my account!!!
I bought the $8.99 sim only mobile plan & the reception is terrible 95% of the time! Friends keep asking me why my mobile is off all the time, even though it's not, it's just the poor reception! The mobile data is almost always on 3G instead of 4G! I had the same problem with Amaysim & I guess Optus has never been good to me!
Another problem is that they keep charging me for using a credit card even though I used my bank details which is supposed to not charge you any fees, but they kept charging me!
I would not recommend Exetel for a mobile plan & I couldn't be happier that I'm not longer a customer!

Value for Money
Customer Service
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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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