Exit Cleaners
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The agent was very happy with the result and we received the full bond back.
Explained everything before starting the works, took there time to clean and made sure everything was cleaned to a good standard.
- +7
Would not recommend. Extremely poor quality, response, and result. I paid $725 for a 1 bedroom, non-carpeted, ground floor apartment. Despite booking weeks in advance, the team called to reschedule the booked time from morning to the afternoon as they could no longer accommodate their agreed arrival time as they had another job to do at that time… Read more
(why their poor time management is my issue, I don't know). I agreed and took the day off work to accommodate their new arrival time. 45 minutes before they were due to arrive, they called and tried to change the DAY booked. Instead of in 45 minutes time on the Monday, they wanted to change it to Wednesday. I told them that no, they could not, I needed it done Monday because I was handing the keys over on Thursday and I had taken the day off from work for them. They arrived 45 minutes later as arranged. Upon leaving, I received a call to tell me that they needed MORE money (further $176) to properly clean the balcony that was already included in the original quote. I agreed to this but expressed my frustration that this was already $200 more expensive than other companies and I was deeply disappointed in this. No apology was made. I then reviewed the cleaning job the following evening after work and found 22 issues with their clean. The floors, window frames, blinds, bathroom cabinet, external windows, and balcony power points were still covered in dirt. A kitchen power point was cracked. The blinds had black marks on them that weren't there previously. They also had dirty water marks staining the blinds that weren't there previously. It was 22 dot points worth of issues. 4 full emails of photographic proof. I brought this to their attention and they said they'd look into it. 2 DAYS LATER, I still hadn't heard back. By this time I'd had to clean the place myself so I could hand the keys back to the real estate agent in time. It took them 3-5 business days to get back to me only to give me THEIR availabilities for a re-clean. No asking whether I could accommodate this. I told them I couldn't get a reclean because I was no longer in possession of the property. I told them I wanted a refund. They flatly refused as it was against policy. I'm pretty sure doing a poor job is against their policy but apparently that's acceptable and a refund is not. I told them again that the real estate agent has already got possession and I wanted a refund. They refused again and offered only a re-clean that was next available 10 days after the initial clean. They then closed the issue saying there was nothing they could do for me. Such poor customer service, quality of the job, and complaint resolution. Not even an offer of $100 off, credit, or anything. Very very poor. I've told all my friends never to use this service. I've since disputed this with my bank. The hold that they put on my card was for a job done as quoted. If I was asked if I would approve this after the job, I never would've paid $905 for a 1 bedroom apartment barely cleaned.
We used Exit Cleaners for our end of lease clean and couldn’t be happier. The team was on time, professional, and extremely thorough. The property was left spotless and met the agent’s standards without any issues. Most importantly, we got our full bond back straight away. Communication was easy, pricing was fair, and the result spoke for itself. Highly recommend if you want a stress-free end of lease clean and your bond returned.
5 stars for the cleaners that actually came No stars for exit cleaners as a company that is just a middleman to connect subbies with actual jobs. I recommend that you look at your local cleaners and ask them for a quote. Too many times it felt like I was being held hostage i e. If you dont take window deep cleaning we wont be able to guarantee… Read more
the work.... And when I pressed will they actually clean the window sill I was told exit cleaners dont do half a job i.e. wont even start . So basically you are held hostage.
Save yourself the hassle , speak to a local cleaning company get a proper quote and dont feel like a hostage because.
Excellent Cleaners, I have used this service for end of lease clean and I got my bond back within 24 hours.
So glad I found Exit Cleaners online. Their price was very affordable & their work was even better! Very happy with their communication & got my rental bond without any issues. Would definitely recommend! Thanks!
Very thorough and easy to communicate with - I would recommend Ash.
Brilliant job, will use them again and again. Glowing reviews from my Landlord. You won't find better.
The guy was very friendly and meticulous. However, I had to re-mop some of the rooms due to dirty footprints and wet marks
Great work from Duncan, he was on time, and very efficient. Carpets looked like new. Recommend his work and great price
Fast and clean service thank you to Exit cleaners for the excellent service.
I paid $730 for a move-out clean on a 3-bedroom house with one toilet, including nine blinds and flyscreens. Only two cleaners were sent, they arrived late, and didn’t finish on time — even though they were told my landlord would arrive at 6 PM for inspection. Instead of completing the agreed work, the team called me mid-job to reassess and… Read more
quoted an extra $400 for wall washing. This was frustrating, especially since the included tasks were still unfinished at the time.
For the amount I paid, I expected a high standard of service. Unfortunately, the experience felt rushed and poorly managed. I later hired two independent cleaners for my new home — they worked longer, were more thorough, and charged far less. After I posted a previous review elsewhere, I received a strongly worded email from the company director threatening legal action. I stand by my experience, and everything here is based on messages and call records I’ve kept. Feedback should be respected, not silenced.
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Exit cleaners were fabulous. The 2 guys that cleaned my apartment were very informative of what was involved, they were efficient and super friendly. They were held up getting to my place and rang and asked if it was ok to be a bit late and kept me updated on their arrival time. Highly recommend them. Show details
End of lease – Used Exit cleaners for end of lease clean in long term rental property. I was happy with the end result
Great job – Two cleaners did our house in 7 hours and we have a big house. Did a great job. Very professional
Good service – For the amount paid, result was average. I was a little disappointed. Workers were friendly and called before leaving to inspect which was appreciated.
Highly recommended – Turned up on time, friendly service and did a great job!
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