Expedia

Expedia

 Verified
1.4

2,044 reviews · Statistics

PositivevsNegative
10% · 1971,820 · 89%
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Trip Completed Yes (207) · No (550)
Transparency
1.3 (715)
Customer Service
1.3 (757)
Ease of Booking
2.3 (670)
See the Best Booking Services in 2024 as rated by Australians on ProductReview.com.au.

Reviews

2,044 reviews
Licaria S
Licaria SSAMetropolitan Adelaide, SA
 
Aadi D.
Aadi D.
 

The worst booking company

Very Exploitative. Poor customer service. They try and pilfer money out of you every chance they get. STAY AWAY!! Show details
S L.
S L.3 posts
 

Expedia App is very useful to help plan holiday. Quick refund without fuss. Competitive flight/hotel packages

Twice in 5yrs, I got my full refund from hotel cancellation within a wk without any fuss. As long as I read all the details before booking, I feel safe to book on Expedia App as its products have been as advertised in the 5yrs I've used it. Flight/hotel package prices competitive, but best to compare individual flight & hotel prices to get the best price. This is the reason why I deducted 1star but occasionally, it can briefly have unbelievable hotel deal. A great feature is multi city flight booking. The App has made my holiday planning so much easier. Show details
Transparency
Customer Service
Ease of Booking
Notforme
NotformeNSWSydney Surrounds, NSW2 posts
 

False advertising of flight pricing

Tried to book flights numerous times and each time I tried to process with credit card it came back saying the flights were now additional $700 to what I had selected. Spent over 2 hours with no success. Even the Expedia support tried to assist and same thing was happening to her. Ended up booking flights direct with the airline! Expedia you can’t advertise flights at one price and then increase pricing significantly when trying to process the payment!! Great way to lose customers!! Show details
Transparency
Customer Service
Ease of Booking
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Anu
AnuNSWSydney, NSW3 posts
 

Very poor service

Booking cancelled by airline, upon submitting refund form, haven't recieved any update. Unable to make contacts, sent various emails with no response from expadia. Show details
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Natasha p.
Natasha p.NSWSydney, NSW3 posts
 

Stay Away

Received and email from Expedia saying I have $535 in credit to use towards my next getaway - when I tried to use it was told that this was an error and the email was an error - do not use this company totally unprofessional Show details
Tracy
TracyNTAlice Springs, NT
 

Do not use this site to travel

Very easy to book flights, just don't trying changing them. Tried to change bookings. Have had 2 separate conversations with 2 very different information provided on changing my flights....very restrictive and not as easy as they porport on their website.
Won't be using them again Show details
Transparency
Customer Service
Ease of Booking
HNN
HNN
 

The first and will be the last booking flight with Expedia

I booked the tickets to SYD via Expedia in December 2023. For some who knows reason, the airline has cancelled all my flights in January 2024. I have been trying to get assistance from Expedia in last 2 weeks.
And now in less than 3 weeks till the date I need to flight and still nothing is sorted out. Called them many many times and each time I go through all over the problem again with different agent.
Such a horrible experience. I will not use Expedia every again. Period!!! Show details
Transparency
Customer Service
Ease of Booking
Gian H.
Gian H.NSWSydney, NSW2 posts
 

Absolute rip off company do not use!!

Had a trip from Phuket to Bangkok booked through them and when I got to the airport there was no record of my booking. I ended up having to buy another ticket thanks to them. Then when I got back to Sydney (home) I went around in circles trying to get a refund for months until I finally gave up. Do not use them at any costs! Show details
Cornelius
Cornelius3 posts
 

Dog sh*t company

Will charge you multiple pre-auth amounts for failed bookings, then make you wait 3-5 business days, but by then the prices would have gone up significantly. I guess this is how they make money. Show details
Hoppy
Hoppy
 

Do not use Expedia

I booked a trip through Expedia and this included day tours will stop I was seriously injured on one of these day tours and when I made a complaint to Expedia I received no response whatsoever. They cannot even tell me the address of the people who run the day tour. This company is extremely dodgy it's causing me a great deal of harm and I warn you to stay away Show details
Raymond
Raymond2 posts
 

Expedia are the biggest con artists

Do not book tickets with these con artists. They will rip you off with additional charges that they never make you aware of before they take your money. Calling them con artists is being too nice. Show details
Harv
Harv
 

Deceptive advertising on website

Booked a motel through this company purely relying on their advertisement of the motel being 9.73 kms from the destination I was visiting. On arrival at the motel we found it was 41 kms from our desired destination. Expedia have refused to negotiate a refund or compensation. Deceptive and misleading advertising is against the law in NSW! Customer service is disgraceful! Never ever use this company. Show details
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robert f.
robert f.South Australia4 posts
 

Scammer company

Booked a hotel for 4 days for 3 people as part of a package deal through this company called Expedia. Arrived at the hotel only to be told that the hotel room could only accomodate 2 people and so we were refused the booking. No refund was offered by kew central apartments or expedia. Chased the refund up through the property manager who refused us the room only to be told that she couldnt discuss it with us. Chased it up through Expedia but they said they couldnt secure a refund for us. What a scam. Avoid these 2 companies at all costs.
robert f.
robert f.  
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Wafaa Sa
Wafaa SaNSWSydney, NSW
 

False advertising

Found the hotel on Expedia site. They have pictures of the room with 2 beds when you go to book it comes up as one bed very misleading. After enquiring with customer support about booking the room I was told its not a room with 2 beds. The answer of the customer support did not match the pictures they were advertising as the room. Enquired about putting a complaint in with them, support couldnt even give me a link or email address that I can put in a complaint. As if I was talking to a robot the customer service kept repeating the same wording about the room not answering my questions. Show details
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Questions & Answers

Tony P.
Tony P.

How do I cancel a booking made through Expedia?

Mcleans
Mcleans  

You need to be prepared to spend a full day of sitting on hold. Then call and wait, and wait, and wait.

Pamela M
Pamela M

It appears that Expedia’s total costs for car hire from (and return) to Montreal for 14 days in August are about or less than a quarter of the same vehicles on the actual car hire websites (eg $35 a day compared to over $200 a day). It seems too good to be true. How can this be? What is the likelihood that a car would actually be ready and waiting (at, say, Hertz or Thrifty) with no other hire cost upon arrival to collect the car?

Andy L
Andy L  

I'd say the likelihood that you're being used as a bank, ie pay in advance, then get the service cancelled prior and then wait for your refund is reasonably high. See my review for how they do that with flights.

Marivic
Marivic

How can I get my refund ticket from last year with Confirmation number 6KM6BB ?

Neil S.
Neil S.  
See all Expedia questions

Details

CategoryBooking Services
Service TypesFlights
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  • ABN: 12101694946

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