The worst customer service I have ever experienced
I previously lodged a complaint to Expedia and they did not respond.
They have since emailed me an urgent email to call about my flights.
I called six times yesterday to try and resolve. The first time I was told everything was fine. When I looked online it was not fine so I had to call back.
Second call dropped on their end and did not call me back.
Third call they advised they would need to transfer to another dept and would take five business days.
Then got a voicemail so I called a few more times and was talked over and so rude and th...
I tried using the app but it was skipping transfers so I had to call. 4 calls over the space of 45 min ( who has that much time to sit on the phone on hold?)and just as Im about to pay, the guy tells me that the price of the package increased by $150 while I was on the phone to him. I canceled the booking and went elsewhere where it was done in 2 minutes and cheaper.
Paid but not paid?
This is the second time i used expedia almost 12 months apart. Payed for my booking, or so i thought. payment was pending with my bank but not received their end. Their site told me there was an issue with payment.. now its up to me to chase it. customer service told me how they are sorry for the inconvenience.. and this is extremely rare? 2 out of 2 times. Will not recommend to anyone who needs to book a trip urgently.
not impressed ripped off
tried cancelling booking on same day of booking , put on hold & redirected overseas , was informed I would not get reply for couple of days , found out how to cancel eventually no help from customer support , hotel manger was very helpful tried to help us get our money back . expedia please response more efficiently please, you do response very quickly when you have received the cancellation and have our money. so i have learnt from this experience to book directly with hotel, as i did :}
Beware at all costs
Amended our booking from 6 nights to 4 nights due to medical reasons within the refundable period and they have refused to provide us with our refund, keep putting the onus on the hotel. Kept getting different responses off different service agents, not trust worthy would never use this company to book anything ever again.
- Verified customer
Untrustworthy and Incompetent Now
We booked a 7 days package from Melbourne to Las Vegas, including 7 nights at the Venetian. Late on the night before our early flight we received an email advising to urgently contact Expedia. Luckily we checked our emails before going to bed as the airline had apparently cancelled the flight and rebooked us 2 days later. We spent several hours on the phone with Expedia staff due to a combination of apparently not caring about our situation coupled with language barriers. Eventually they just transferred us to the airline direct and we negotiat...ed new flights 1 day later. We rang Expedia back and they agreed we would get a credit on their package of 1 night accommodation since we were now flying in 1 day late. One said "of course you shouldn't have to pay if you will not be there". They promised to call us back to confirm that, though we had no call so we had to ring them back twice ourselves. Eventually they rang us just as we we about to board the plane and unbelievably said they wanted to cancel our 7 nights of accommodation and credit us ~ $2200, then rebook as 6 nights at a new cost of ~ $2900!!. Their agent didn't seem to understand the stupidity of paying $700 extra for 1 night less accommodation. He just kept repeating that we had requested a refund and it was the only way to get a refund for the first night. I tried to explain that "getting a refund" should not involve paying $700 extra! We told them to leave the booking as is and we would chase them up later for a partial refund. Getting nervous, we then rang The Venetian Hotel who confirmed Expedia had contacted them and were in the process of changing our booking even though we hadn't authorised the ridiculous change. Reading lots of recent reviews it seems Expedia have changed their systems and use lots of offshore call centres now, and their service standard has plummeted. So I would now suggest ALWAYS dealing with airlines and hotels direct in future and never use expedia again
- Verified customer
I booked a tour with expedia. I got told by the tour company that the tour was unavailable. I requested a refund and followed up from the tour company and they said they refunded it to Expedia, Expedia has to refund it to me. It's been almost 2 months and I'm still waiting. I am not the first they need to stop with their false advertising.
Left stranded overseas after flights were cancelled without warning!!!
I would give them zero stars if possible. Booked flights through Expedia. Four hours prior to departure flight we receive a sms informing us that our flight had been cancelled and to see the nearest airline desk for assistance. We immediately left for the airport. On our arrival we were informed that the airline we were flying had been grounded for over a week and bankrupt. We couldn't believe that we hadn't been informed earlier so as to make new travel arrangements. This was Expedia's first mistake. The customer service desk for the airline w...as closed and we were therefore left stranded. It took us quite a while to get through to a "customer service" officer at Expedia and even then they were passing the problem between Australia and the U.S. Their assistance was NON EXISTENT. Frankly they didn't care one iota for our dilemma. They hung up on us. The travel agents at the Air France desk helped us find suitable options. We ended up taking a taxi from Ljubljana to Graz and booking new flights online from Graz to Dusseldorf in order to connect to our long haul flights back to Australia. On our return we contacted them for a "please explain" and refund of the original flights and reimbursement for the new flights and taxi charge. Suffice to say all we got was a "it's not our problem" They continuously passed the blame onto everybody else but themselves. They didn't even refund the flights that were cancelled. Absolutely DISGUSTING!! I cannot believe that a company like Expedia is permitted to trade in Australia. Your 1 star rating it 1 star too much. Do yourself a favour and book through a reputable company!! Stay AWAY from EXPEDIA
POOR CUSTOMER SERVICE
Paid for a package over $6000K and not credited my silver status awards being told I did not enrol prior to then booking (even though I had a registered expedia account). Just another way to cheat you out of rewards and points. Called customer service to discuss, never had my calls returned despite promises that a manager would call. When I called back to talk to a manager, it was an overseas call centre and was told they could only credit me $50 coupon (and not allocate me the desired silver status which gives far greater benefits). Will never use expedia again. Australian based companies such as My Holiday Centre, Travel Online are far better and with much better customer service. AVOID EXPEDIA
We called to cancel a refundable international flight and were promised a refund so went ahead and cancelled the flight as our plans had changed. Almost three months later, still no refund and now being told that we can have a credit instead of a refund to use for a specific flight route and timeframe which is impossible to use. After many, many emails and phone calls have got absolutely nowhere, the email response tells you to call to have the matter sorted and when you call they say they'll call you back but no one ever does. Hours and hour...s on hold and no human response to the emails. Referred the matter to Fair Trading however they also receive no response from Expedia, so will have to seek legal advice. ****VERY RISKY BOOKING WITH EXPEDIA --- BEWARE! *** I will never use them again and tell as many people as possible to save them from being scammed. If the response from Expedia to this review is to call, please don't bother responding as I won't be calling again, it is a total waste of time and only given false information.
Be aware of getting overcharged
I reserved a hotel through Expedia. The invoice doesn't match the transaction amount. I have been overcharged by the hotel. No support from Expedia. All support I received from Expedia was a shrug.
What is the point of reserving a hotel or book a flight through these people!
Booked a flight. Said "Sorry your booking is in progress, download the app to look at your itinerary" well, downloaded app then would not let me log in!!! So have no idea if my booking is in Progress or not. Stupid App. Stupid booking system.
Poor customer service
Booked a hotel and opted for extra nightly for breakfast however the website was incorrect as confirmed by Expedia via email (base room and extra were exactly same). Asked if perhaps hotel transfer could be added in place. Was contacted by representative who was very rude and told me basically I was lying and had not paid any extra. Expedia will not be refunding the amount. Even though it was confirmed in an email from them it was an error. BE VERY CAREFUL!!!!!! Also I priced flights and hotels separately and there was no real benefit in using Expedia. Do it urself or use another company. Customer service is appalling.
Wasted a lot of time, and cannot reserve ticket
On the 28/9, I spent a lot of time choosing a flight that I liked (see itinerary below). When I finally entered my credit card details and clicked the purchase button, I got a message that no tickets left at this fare. I didn't even get an offer to purchase the ticket at a higher price, and these were the only times good for me. It is so disappointing that Expedia takes you through the long process of reservation, and checks for ticket availability only last minute.
NOTICE: even after I got the error message, the same fares kept showing on the website, so they don't mind keep misleading other clients too.
Worst booking company I have ever experienced... wanted to make a simple change to my booking, a change that is so simple through booking.com, but on Expedia called up multiple times (Indian call centre) and was lied too, and did not fix my problem... will never book through Expedia again.
Excellent customer care services
Thanks to Expedia customer care for considering our cancellation request. Your professionalism and understanding customer needs is truly appreciated. The process was easy, straight forward and the customer care officers handled the request very well.
Crap. wont recommend.
worst website to book air tickets. wont recommend. they do not allow change bookings or add food preferences for flights. if by mistake wrong date, cant change booking. money xtraction website. worst UI.
I am disgusted by the lack of ability Expedia had to split a booking
My partner (at the time) booked international flights for us under his account. Even though we have now broken up and he has cancelled his flight and I have evidence of paying for my flight Expedia refuses to change the booking, thus still giving him full control over my flights. Do yourself a favour and book your flights through a reputable travel agent so you are not throwing money down the drain. Expedia's lack of interest in helping me resolve this has resulted in me cancelling my existing hotel bookings with them. Not good enough!
Never any problems
It is time I gave my experiences with Expedia over a number of years. We have booked international accommodation, Australian domestic flights, domestic accommodation and car hire many times and have never had a problem. We automatically accumulate rewards and are quite often rewarded with a decent monetary discount off a booking. We have never had a booking go wrong, therefore we have never had to deal face to face with anyone in Expedia. We go to Expedia as our provider of choice and compare their deals with others. They are not always the best, but more often than not they are and thus that's where we do our business.
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Questions & Answers
I recently made a booking for 2 nights accomodations at Arc la Rambla in Barcelona on the 22nd - 24th Aug. I hadn’t received a conformation email so I followed it up, it appears that my email address was wrong however this has since been rectified and I have received confirmation. But the problem is I was not given any points for this booking I would appreciate you looking into this as we will making many more bookings while in Europe. Regards Sally.
I booked some singapore airlines flights on the website last wednesday (March 6th), the authorisation for payment was taken immediately. On Monday (March 11th) Singapore airlines took the payment from my account in 2 parts, the per person amount, still equalling the correct amount. However the authorisation is still being held on my card, its now Wednesday March 13. This has resulted in my account being overdrawn and as such accumulation of bank fees. Can someone please tell me how to get the authorisation/hold off my card ASAP?! I've never had this issue with expedia before, I'm a gold member so have booked plenty in the past. I'm really stressed out and need this sorted now!! Help!!
Is this the same company that is owned by expedia group USA ? ( trivago, hotels.com etc). If it is the ACCC are looking into their bussiness practices in Australia for some kind extortion racket according to Dick Smith website.
Does Expedia receive a commission from the bookings even when they stuff them up?
Hi Dangles, I'm not sure if it is the same, but having said that, I was redirected to 'America', but spoke to an angry lady, whom may have been Indian. Despite free cancellation policy, I needed a 'reason' for the cancellation, that threw me... I am not aware of any fees charged, however, the booking was in fact for a friend so I will get them to check their cc... cheeky buggers... after the fiasco, I have decided to pay the hotel prices and book with them... the hotel staff also made a remark about them not advertising their contact details, as they are giving those details out daily... Thankyou for your information, I will check out Dick's website... I'm also alerting my travelling friends to my experience with expedia... have a great day:)
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