457 reviews
AI reviews summary
Experience Oz is highly regarded for providing significant savings on Australian and New Zealand attractions, particularly for theme parks and family bundles. The majority of users report a seamless experience from the user-friendly booking platform to the instant delivery of digital tickets. While the service is praised for its efficiency, some users have encountered critical issues regarding last-minute event changes and refund disputes involving third-party operators.
Pros
- Competitive Pricing: Consistently praised for offering the best rates on the market, often significantly cheaper than booking directly with venues or theme parks.
- User-Friendly Interface: The website and app are noted for being easy to navigate, featuring a straightforward checkout process and clear descriptions of activities.
- Instant Delivery: Digital vouchers and barcodes are typically sent to the user's inbox immediately after purchase, allowing for last-minute bookings and quick entry at venues.
- Responsive Support: Many users reported positive interactions with customer service via live chat and phone when needing assistance with booking errors or product information.
Cons
- Communication Failures: A recurring complaint involves significant changes to event times or locations (specifically for Sydney cruises) being sent via email rather than SMS, leading to missed experiences.
- Refund Difficulties: Users have faced challenges obtaining refunds when third-party operators cancel or reschedule, with some reporting long wait times for funds to be returned.
- Inaccurate Availability: Occasional reports of the platform selling tickets for tours that were already fully booked, resulting in immediate scheduling conflicts.
- Complex Redemption Rules: Some multi-attraction passes have restrictive conditions (e.g., specific entry orders or 72-hour advance booking requirements) that were not clearly understood by all users.
Verdict
Experience Oz is an excellent choice for travellers seeking the best value on major attractions and theme parks through a fast, reliable booking system. However, for time-sensitive events like cruises or holiday tours, users should proactively monitor their emails for updates and verify specific redemption terms to avoid potential logistical issues.
Booked Dreamworld and SkyPoint tickets for 4 people through Experience Oz and got an amazing 50% off deal. Everything was easy, tickets arrived quickly, there were no unexpected fees, and the experience exceeded expectations. I didn't need to make any changes or cancellations Show details · 1
Hi , am new to Experience OZ , but have just booked several activities to do on our Ausie Family Holiday. The booking was easy and chatting to the online team was great. Appreciate all the teams help and answers to my questions. Looking forward to the holiday and also booking more through experience OZ - Thank You Show reply
Had a great time at Hijinx in Surfers Paradise. The games were heaps of fun, the staff were friendly, and booking through Experience Oz saved me some money compared to buying on the day. Everything went smoothly and I'd definitely use Experience Oz again. Highly recommend. Show reply
Reviews with attachments
Booked the buy 2 get 2 Free deal. So easy to purchase no hidden fees. Had a fab day at Dream World. Thank you!! Show details · 1
Experience Oz was easy to use, Fanstasea were good, no issues. Show reply
Great day seeing some awesome animals at the wildlife park. Great and informative keeper talks too. Great value to return in the days ahead as part of your ticket too Show details · 1
Great fun!! Thanks for the golfing at Holey Moley. Super easy took after purchasing vouchers Show details · 1
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Booked a couple of experiences. The XXXX Brewery Tour in Milton and The Australia Zoo Tour in Beerwah. Fast and easy process booking these experiences. We had a lot of fun and will definitely use Experience Oz for more fun activities in the future. Show details · 1
So easy to use and great price and very convenient Show details · 1
Booked our twilight experience at Deep Blue Hot springs and it was fantastic. Show details · 1
Really easy to use. No issues at all. The tickets arrived in no time and worked 100% at Australia Zoo Thank you Show details · 1
So much fun very good price highly recommended for families Show details · 1
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Amazing awesome cool so much fun worth the savings hot long days one park is a whole day Show reply
It’s always a smooth experience to book using experience Oz website. Easy to navigate, easy cancellation policy with no hassle Show reply
I highly recommend Experience Oz for buying theme park tickets. I purchased Dreamworld tickets and was very happy to find the lowest prices available compared to other sites. The entire booking process was seamless and completely fuss-free, from selecting the dates to receiving the e-tickets instantly. I encountered no unexpected fees or complications. A genuinely great way to secure attraction entry easily and at the best value. Show details · 1
Easy to use and voucher was exceptional value ! Easy to buy and very easy to apply Show details · 1
Today I saw 'the whale's dream' right before my eyes. With immense power, it surged upwards with a white splash. I don't think I've ever experienced such a magnificent and fantastic sight in my life. Thank you to the Hervey Bay Boat Club for creating such a precious memory with my family. I am deeply grateful for the captain's persistence and sense of responsibility to his customers. And the whale has now returned deep into my dreams! Show details · 1
A Fantastic Family Adventure in Sydney! Our family recently had an absolutely wonderful time exploring some of Sydney's top attractions, and we're excited to share our experience. We focused on the attractions at Darling Harbour on the first day and finished our trip with a breathtaking visit to the Sydney Tower Eye. We opted for a… Read more · 1
multi-attraction pass that included Madame Tussauds, WILD LIFE Sydney Zoo, and SEA LIFE Sydney Aquarium. This combination proved to be perfect for a family with varying interests, offering a great mix of entertainment and education. SEA LIFE Sydney Aquarium: This was a huge hit! The variety of marine life was incredible, and the immersive exhibits, especially the shark tunnel, kept everyone captivated. The highlight for us was seeing the adorable penguins – they truly stole the show! The facility was clean, well-maintained, and easy to navigate, making it a stress-free visit. WILD LIFE Sydney Zoo: Getting up close with Australia's unique animals was a fantastic experience. From the sleepy koalas to the impressive crocodiles, there was so much to see and learn. The interactive elements and keeper talks added an extra layer of engagement for all ages.
Madame Tussauds Sydney: We had a blast posing with the lifelike wax figures of celebrities and historical icons. It was a fun and interactive experience, providing plenty of laughs and memorable photo opportunities. The kids particularly enjoyed finding their favourite characters, especially with superheroes.
For our last day, we visited the Sydney Tower Eye, and it truly delivered on excitement! The panoramic 360-degree views of Sydney were absolutely spectacular. Seeing the city, harbour, and beyond from such a height was an incredible way to conclude our trip, leaving us with lasting memories.
Overall, the attractions more than met our expectations. They were engaging, well-organised, and provided excellent value for a family day out. The convenience of having Madame Tussauds, WILD LIFE, and SEA LIFE all located in Darling Harbour made it incredibly easy to move between them.
We booked 4 combined pass including Madame Tussauds, WILD LIFE, and SEA LIFE, and found the initial booking process straightforward. We did find that booking online in advance generally offered better value compared to on-the-day prices.
We highly recommend these Sydney attractions for families looking for a fun and engaging way to experience the city!
Latest follow-ups
I am 92 years old and made a genuine mistake and paid twice for tickets to Currumbin Wildlife Sanctuary for my granddaughter and her partner. I tried to use the second payment for 2 different people but nothing was possible. My case no. was 00873262. I certainly won't be using your company again!
Follow-up · Yes, it was all sorted satisfactorily!
Positive reviews
Easy to purchase with great price... I also needed additional information with calling their administration, their rep made sure that my answers were answered before I completed the purchase, looking forward to my next holiday. Show details · 1
We have bought experiences through experience oz multiple times over the last 5 years & its great because they've had great pricing & I've saved a bot of money. Definately recommend. Show details · 1
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We highly recommend this budget friendly harbour tour. Yes it was on and older boat, but the old girl didn't disappoint and did a great job manoeuvring around the waterways. The captain ensured we got great pics from every angle. Even though it was a rainy night, it was the perfect way to end our last night in Sydney. Thanks team! Show details · 1
Negative reviews
I booked the Kuranda Skyrail & Scenic Railway Tour through Experience Oz and also booked another experience at the same time. Somehow, the other booking that I paid full price for went through immediately, but the one where I used the [Name Removed] promo code (around $100 cheaper) mysteriously didn’t process due to a “system error.” What is most… Read more
frustrating is that they only informed me two days later. By then, most of these tours had already sold out. We were left extremely disappointed because this was a one time opportunity during our holiday, and there were barely any options left.
If I had known this booking wasn’t secure or that there was an issue, I would have booked elsewhere immediately. Instead, I lost valuable time waiting, assuming everything was confirmed.
To make matters worse, they didn’t even reply to my follow-up email. There was no urgency, empathy, or effort to help after we missed out because of their system issue(!) It felt like they simply didn’t care that their delay caused us to lose a special experience.
Very disappointing customer service and handling of the situation. I wouldn’t have booked through Experience Oz if I had known my booking could fail without being notified for two days.
Hi Dee, Thank you for taking the time to share… Read more
DO NOT BOOK WITH THIS COMPANY.Had Vivid Sydney dinner cruise booked 31/05/2026 ,printed up all my paperwork to take with me and the departure was King Street Wharf 3 . We arrived well before the 7 pm boarding time , but no cruise boat . Other boat crews said you at the correct Wharf and perhaps the boat you are on is waiting for these boats to… Read more
depart . Waited and waited and by now well past departure time . Tried to ring phone numbers on my paperwork and no answers .After realising something not right I looked through my emails to find a email from (all occasions cruises) the boat owner ( not Oz experience) showing changes to Wharf departure . Received that email at 5:30 pm while in car traveling to Sydney so did not get to see this notification ... Anyhow missed the cruise and dinner and seeing Vivid Sydney from the cruise . Next day rang experience OZ who said they understand my frustrations and will look into a refund ..Later in the day I received a email stating they would not refund because they sent email advising of changes .. Went back through my emails and in my Inbox , eventually found it in SPAM , tried to explain not my fault for not getting email and such important change information should be sent by SMS not email . SO NOT HAPPY CUSTOMER , USE THIS COMPANY OZ EXPERIENCE AT YOUR OWN RISK
Hi Anthony, Thank you for taking the time to share… Read more (+2 replies)
The line was extremely long and the place was overcrowded. The food was terrible, there weren’t enough chairs or tables to sit and eat, and the drinks were very poor quality. On top of that, they were serving alcohol with children around. The music was awful as well. Overall, a very bad experience.
Hi Sofia, I am sorry to see you had a poor… Read more
Recent reviews
Avoid this company at all costs! We booked their Vivid Sydney cruise for a weekend night out, and it was an absolute nightmare. The logistics and event management are a complete joke. Our original booking was for a 5:00 PM departure. At the last minute, they pushed it back to 6:30 PM, and then ultimately tried to force an 8:30 PM slot on us.… Read more
Because they were completely messing us around and shifting the goalposts, we refused to accept the 8:30 PM slot. To make matters worse, they changed the departure wharf entirely and left us completely stranded. When we confronted them, their pathetic excuse was, "We sent you an email." Who on earth sits around checking their work emails early on a Saturday morning before a weekend night out?! If a company is making drastic, last-minute changes to an event time and location, common sense dictates they should send an SMS text message so the customer actually sees it before traveling. This wasn't just a single mistake, either. I met over 10 other angry passengers standing at the wharf who were facing the exact same issue. All of us had our 5:00 PM slots messed with, shuffled around, and were ultimately turned away and left standing in the dark. This raises massive safety red flags. If a commercial marine company is so incompetent that they cannot manage a simple time schedule, don't know how to properly alert their customers, and strand groups of 10+ people at a time, how can anyone trust them to follow strict marine safety regulations on a dark, crowded harbor? A basic refund does not fix the stress, the wasted fuel, the expensive city parking fees, and a completely ruined weekend. Stay far away from All Occasion Cruises!
Hi Hadi, We’re very sorry to hear about your… Read more
THEY ARE A SCAM - DO NOT BUY OR TRUST EXPERIENCE OZ. They falsely advertised a package to me and changed inclusions, then changed their website after i purchased to reflect the items taken out and have weasled thier way out of actually giving me the experience I have paid for. I contacted them over 5 days and they wouldn't not listen, would not… Read more
talk to me, thier call centre staff also agreed that it was wrong and management still wouldn't do the right thing. EXPERIENCE OZ - ADRENALIN - BIG RED BALLOON ARE ALL THE SAME COMPANY SO DO NOT USE ANY OF THEM OR PURCHASE ANY PACKAGES FROM THEM.
This has been the biggest waste of my time and money and mental health listening to these guys back track and weasel out of thier responsibly to me. ABHORRENT BEHAVIOUR FROM THIS COMPANY -10/10 DO NOT USE THEM OR GIVE THEM YOUR MONEY.
Hi Renae, For transparency, our suppliers often… Read more (+1 reply)
Had an amazing experience at Next Level Maroochydore! It was so much fun and definitely full of thrills from start to finish. Absolutely worth it and I would highly recommend it to anyone looking for something exciting to do. The staff members were also fantastic — super friendly, helpful, and made the whole experience even better. Overall, such a great time! Show details · 1
This site is really cheaper compared to other sites. Quick easy online shopping. You get your tickets straight away. And they give you vouchers to use which is really good. Show details · 1
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Hi Carlene, thank you for letting us know. We’ve… Read more