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Experience Oz

Experience Oz

4.3 from 114 reviews

Reviews

(89)
(7)
(1)
(1)
(16)
  • Transparency
    3.8 (24)
  • Customer Service
    4.2 (37)
  • Trip Completed Yes (28) · No (7)
  • Ease of Booking
    4.4 (34)


Alex

AlexSydney Surrounds, NSW

  • 9 reviews

Very dodgy company - takes money first and doesn't provide goods.

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
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Bryan A.

Bryan A.South East Queensland, QLD

Booked a tour shows available turn out not available, have to cancel trip and ruined holiday

published

Booked a tour shows available turn out not available, have to cancel trip and ruined holiday. Only customer service number provided is tour companyphone who refuse to provide refund. Will not recommend.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
Experience Oz
Experience OzExperience Oz
customer

customerGreater Melbourne (Metropolitan), VIC

False "refund guarantee" - refused to refund for a trip due to Medical reason

published

I bought a ticket to Wildlife habitat and due to my husband's medical reason, he has to cancel the trip. Experience oz refused to refund, despite their website advertised "refund guarantee". I am very disappointed, definitely would not use their website again!!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Tour
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1 comment
Experience Oz
Experience OzExperience Oz
Melody

MelodySydney Surrounds, NSW

Featherdale - Very good value, much cheaper than buying at the counter.

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
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  • Verified customer

No refund even when it's their mistake

published

Their system issued me the wrong ticket, supposed to be Whales in Paradise but ended up with Sea World whale watch. Refuses to refund since it was a 'discounted' combo ticket. Book direct with the suppliers instead of them for your own peace of mind.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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1 comment
Experience Oz
Experience OzExperience Oz

Top of the scale and fast Customer Support

published

I have been very favorably impressed by Experience Oz Customer Support that was able to intervene promptly and unsolicited to offer guidance and better service beyond the offer already presented on-line. This is not just a site displaying competitive packages, in my own experience I can tell that this is a business centered to customer satisfaction first.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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1 comment
Experience Oz
Experience OzExperience Oz

KCD

KCDSydney, NSW

  • 3 reviews
  • 3 likes

Vivid cruise

published

Unfriendly staff. Company do not like customer service. No accountability. Will never recommend again. Did so many follow ups, emails and phone calls.
Didn't cancelled the booking and didn't provide the refund

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Experience Oz
Experience OzExperience Oz

Margaret

MargaretSydney Surrounds, NSW

Too easy!

published

I was nervous about using this site as I didn’t know anyone who had and I didn’t want to risk losing money. I read a lot of the reviews and decided to give it a go mainly because it was much less expensive to buy this way than pay door prices.
I was pleased that the site was very easy to navigate for booking. The coupon arrived almost immediately in my inbox. On arrival at the venue I didn’t have to wait nearly as long as those who were buying tickets. It was quick-they checked the coupon with our party and we went straight in. All in all it was a great way to book our outing and Iwould certainly use this site again. Thankyou for the opportunity to comment.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
2 comments
Experience Oz
Experience OzExperience Oz
Margaret
Margaret

Thanks!

Sparks

Sparks

  • 8 reviews
  • 3 likes
  • Verified customer

Taken to wrong reef

published

I dived lodestone reef in 1977 and took lots of photos after showing my son and his girl friend the photos I read your add and planned a trip everyone took time off plus the cost of airfares and accommodations. On arrival to the reef the dive guide announced were at keeper reef this was not what I paid for . Will never use this company again.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Experience Oz
Experience OzExperience Oz
Melissa Morris

Melissa Morris

  • 2 reviews
  • 1 like

Perfect!

published

So easy to find and book great experiences and amazing deals. Perfect for my recent, action packed adventure holiday to the Gold Coast. Love it so much! I highly recommend!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise and Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you for taking the time and leaving this great feedback, Melissa. We're glad we could make your holiday extraordinary but also look forward to seeing what else you will do in Australia.


The one stop entertainment hub !

published

The perfect home for all my holiday entertainment needs. Accurate description, easy search on the website, good comms, attractive rewards system, competitive prices ... and awesome deals too, Experience Oz have it all !

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise and Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Dons

DonsMOLENDINAR

  • 2 reviews
  • 1 like
  • Verified customer

Amazing site

published

Excellant Website and Service Provide
Easy to use, prices are cheaper, service is excellent, variety of products and experiences is fantastic.
Definitely recommend this site if going on holidays and needing ideas and tickets advance.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for the great feedback. We're happy you were able to easily book online and create new memories. We're excited to see you again soon.

The reviewer stated that an incentive was offered for this review


anamicky

anamickyCentral Highlands and Goldfields, VIC

  • 6 reviews
  • 1 like

Great Deals !

published

I have used Experience Oz a few times now; great deals, great prices and such an easy way to make a booking ! Highly recommended. You don't even have to know what you're looking for, I was surprised to stumble across some exciting adventures I'd never thought of.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for taking the time to give great feedback. We're happy you were able to easily book online and create new memories, even found some new things to explore! Looking forward to seeing you again soon for your next experience.


Great experiences

published

We've used experienceoz on numerous trips to Australia, and have saved lots of money by using them. Would definitely recommend using experienceoz and will be using them again for future trips

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

We appreciate the lovely feedback, Rachelle. Thank you so much and we're happy you were able to find heaps of exciting things to do in Australia. We're excited to see you again soon for your next adventure.

Anthony K.

Anthony K.Sydney, NSW

  • 2 reviews
  • Verified customer

Movie voucher only valid for six months, not one year as stated in T&C. Confused?

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
See all answers
2 comments
Experience Oz
Experience OzExperience Oz
Experience Oz
Experience OzExperience Oz
Belinda J.

Belinda J.Sydney, NSW

Reputable company and reliable service

published

Reliable, instant service. Reputable company with great offers. Used our voucher for a wildlife park that same day and saved heaps! We will definitely use again. Thank you! Glad I found you on a google.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

We're happy you had such a lovely experience and were able to save money at the same time. Looking forward to seeing you again soon, Belinda :)


Tash

TashSouth East Queensland, QLD

  • 2 reviews

Professional and Great Service!

published

Found this site to be simple and easy to understand. No difficulties with purchasing experiences. I will continue to book through this site :)
Customer service is Perfect! Highly Recommended! A+

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for the great feedback. We're happy you were able to easily online and create new memories. We're excited to see you again soon, Tash :)

The reviewer stated that an incentive was offered for this review


Vic A.

Vic A.South East Queensland, QLD

Adventure in the sunshine coast

published

Experience Oz website was easy to use and gave me a list of activities that was well priced. When I selected the activity, the process to pay for it was easy and have me several options to pay for it. When I paid for it, the ticket was available to print out.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you for sharing your recent booking experience with us. This feedback is extremely valuable to our development team to ensure that the website is easy to use and dream experiences are only a click away. We hope you loved your experience.


great to work with

published

always obliging and professional, this company is great. ok Ihave been witht them now for a number of years and I always am delighted to take Experience OZ passengers on my tours.

Transparency
Customer Service
Ease of Booking
Booking Type Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for the lovely feedback, Howard. We're looking forward to keeping working with you in the future!


  • Verified customer

Perfect and awesome site when you're travelling ANZ. Must check!

published

This site is full with fantastic promotions and recommendations on the places you plan to visit in ANZ. You cant find it else where and only in here! Well done!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise and Tour
See all answers
1 comment
Experience Oz
Experience OzExperience Oz

Thank you very much for the great feedback. We're happy you were able to find great deals and create new memories. We're excited to see you again soon.

The reviewer stated that an incentive was offered for this review


Page 1 of 6

Questions & Answers

aina n.

aina n.asked

Hi, My family and i will go to Gold Coast , Australia on February 2020 . I've tried so many times to pay using my credit card . Why i can't pay for it . My vacation is around the corner . I've tried to message your customer service but ended up no reply from your side . Please reply immediately . Thank you

1 answer
Experience Oz
Experience OzExperience Oz

Hello Aina, it's disappointing to hear you are experiencing trouble purchasing online. Please give us a call on 1300 935 532 and our friendly customer service team can look into the issue for you and make a reservation for you over the phone. February is a lovely time to visit the Gold Coast. We hope you enjoy your holiday.


Judy R.

Judy R.asked

My husband and I were gifted one of your tours (Burlesque Showboat Cruise) for Christmas 2018 but due to very personal reasons, we have not as yet booked the Cruise and are very unlikely that we will book it at all. It has nothing to do with your company, it is just very bad timing!! We were wondering if it is at all possible to get a refund for the cruise and have the refund returned to my son and daughter in law who were the ones that purchased the gift.
The voucher number is #310499183 and it was purchased by Christopher (Chris) Marien and Sharon Patton.
Looking forward to hearing from you with a favourable response.

Kind Regards
Mrs Judy Ralph

3 answers
Experience Oz
Experience OzExperience Oz

Hi Judy, Thank you for your message. Gift vouchers are unable to be refunded, however, the value of the gift voucher can be used towards another experience instead. Please give our friendly team a call on 1300 839 731 to discuss what options are available for you. Looking forward to speaking with you.

Judy R.
Judy R.

Do you have movie vouchers available?

Experience Oz
Experience OzExperience Oz

Hi Judy, we have a huge range of tours, attractions and cruises that your gift vouchers can be used towards. Please give our reservations team a call on 1300 935 532 and they will be able to suggest the perfect experience for you. If you prefer email then you can get in touch with us at: enquiry@experienceoz.com.au


chelsea

chelseaasked

Hi I have booked my tickets but i have yet to receive any email. pls help?

3 answers
Muzza
Muzza

Hi Chelsea. That is strange. Id check at your end if payment for tickets has actually gone through as sometimes it doesnt and that could be why you dont have your tickets. If it has send Experience Oz an email telling them tickets not received using "contact us" at bottom of page. Also check you have given them your correct email to reply to.

Simon.S
Simon.S

Try calling them call us on 1300935532 or email us info@experienceoz.com.au

Experience Oz
Experience OzExperience Oz

Thank you Muzza and Simon for helping Chelsea. Yes, please give us a call on 1300 935 532 or send us an email at enquiry@experienceoz.com.au with any questions you might have and our team is happy to help. We hope you've received your tickets and have a wonderful experience.


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