The products the send are good, however, if you have any issues with the products, good luck trying to get in touch with them! They don’t answer their phone when you call them, they don’t respond to you via their text messaging service which is their recommended contact preference. Essentially this company ghosts you and you will never get a… Read more
response! So if you buy something from them and you want to return it within the 30 days as per their policy, good luck because you’re now stuck with the item. When you buy stuff from this, use a pay service such as PayPal or something similar
Reviews with attachments
Great products fast shipping to Queensland – Bought a sword and utility knife on 1st of July, shipped the same day and arrived 4th of July. Great products and exactly as described in specifications. Will be buying from again Show reply
SCAMMER – I ordered 2 knives on the 22nd of November 2023. The descriptions stated an approximate delivery time of 2-3 weeks. I sent an email to follow up on the 11th of December as it had been almost 3 weeks and my order was yet to ship. The response I received was polite and informed me that they couldn't guarantee delivery before Christmas but that it… Read more
would be shipped as soon as possible. I sent another follow up on January 14th, but an automatic response stated they were on holidays until 22nd Jan. I forwarded this follow up email again on the 26th of January, no response. I sent another email requesting follow up on the 17th of Feb, now also asking to update the delivery address as I was moving house, no response. I tried to call the number supplied on 20/02/24, no answer but I received a text asking me to send an email... I replied stating I had sent multiple emails with no response and sent a sceenshot of said emails - the response was "the top message looks like a response from me??". I explained that looking at the dates, the top email was from 14/12/23, the 3 following emails from 14/01/24, 26/01/24 and 17/02/24, with no responses. I was told they were waiting on a shipment but assured that they should be able to get my order out in the "next week or two". I have since sent 3 emails requesting information and the address update on 28th Feb, 16th March and 21st March. It is now the 2nd of April, over 4 months since I placed my initial order. I decided to check on the website for any update and have seen my order status has now been changed to 'CANCELLED'. I was given no notice of this, did not receive any communication and have received no refund or any attempted contact to organise a refund. I attempted to call Adrian to discuss this and the call was not answered. I will be raising a complaint with the Australian Competition and Consumer Commission as cancelling an order with no contact or refund is illegal and from the looks of the other reviews, I'm not the only one who has been affected by this.
Unhappy with extac – Ordered my knife on Feb 9 2024. It is now April 2 and still have not received it or a phone call. Did receive a generic email saying it would be sent within a month. That month has passed and still no knife. Does not answer his phone. I am now requesting a refund.
Delay-Poor Communication-No Communication-Transaction Reversal with Bank Succeeded – I ordered a sword from Extac in early February and received immediate charge to my credit card. There was no advice of delay on the website. No goods were received within 2 weeks, so I contacted the store. The email communication was well below business standard but delivery by the end of the month was proposed. This did not occur. Despite… Read more
repeated contacts, no further communication was received. I disputed the transaction with my bank and had the money refunded. I URGE YOU NOT TO USE THIS "BUSINESS".
Positive reviews
To all the people burnt by the previous owner of Extac and was a loyal and constant customer I too waited for an order from November till May and still didn’t get my order fulfilled until I spoke to the new owners which then was received in two days and I have continued to purchase from them weekly and I have not had any problems whatsoever… Read more
dealing with them so if you were burnt by the previous owner please give Adam and the team a shot at providing you with your needs I have seen that my previous reviews have helped 724 people so this company I do recommend.
Old reviews say it’s a scam and don’t send, there is a new owner and he is nothing but the most honest professional person you could ask for. Have purchased over 5 items and each time he keeps me updated
New management team, doing it right – Was looking to purchase a new foldable blade, and came across "Extac Australia", purchased a "Elite Tactical Guardsman", and with in days of my order I received my order, no mucking around, no hassles, no drama, simply got what I payed for, so the following week, I decided to make another purchase, this time, it was the "Elite Tactical Guardsman… Read more · 1
Eluder, Tanto", and once again, with in days my purchase arrived.. Despite the below average reviews from past customers, this store is obviously now under new management, is operating the way a good, reputable store should, they have a nice variety of items, good quality, and the prices are some the best I've seen in the market, don't miss out on good deal, due to a bad wrap, because of annoying poor management, the new management team are on point, give them a go, you'll be glad you did... Keep up the good work Extac Australia..
Negative reviews
Disgruntled customer – Well where do I start have been buying from Extac for at least four years have purchased at least almost seven thousand dollars worth of stock over that time and have never had a problem with my orders until I ordered mid November and here I am at the end of march and still no answers and no products and I have been promised my delivery from him… Read more
on the phone and now ghosting me like I don’t exist I don’t take matters of this nature lightly and will pursue him until I get what I asked for I feel for all the new customers as I had previously had good dealings with Extac if there is new owners they will go down the drain real quick because he has put them in this position I didn’t want to write this but he left me no choice it is the end of the month from JC was a valued customer
Don’t buy from their online store – Wish I read the reviews earlier. Scammer warning! Been waiting for my order for weeks. No communication, to tracking and no item.
Extac is a scam – I ordered a sword from Extac on January 28th ,after sending an email asking why it was taking so long they replied with a generic email , ive sent more emails asking for a full refund if they cant supply the item and got no reply , do not buy from this company they will take your money and not deliver ,
Recent reviews
I am not one to leave reviews positive or negative but I must make an exception for Extac I have been shopping with them now since I found them around the end of 2022 and I have spent a few grand but I have saved more than a few more. One example I purchased a M48 Highland Sgian Dirk which I could have brought locally for $180/$150 from two… Read more
different companies got it from Extac for $100 along with a tactical pen from the store in WA and I also made an ordered some other stuff from another company on the same day from NSW which is also a great company and I made both orders within five minutes of each other since I had everything selected in my carts online plus I had made an order from a company in Bundaberg about six days earlier and I am in Brisbane Queensland. I received a text message within the minutes of the order being confirmed just asking for a picture of a driver's licence or photo ID with proof of age and I only had an old school 18 plus card that had no date of birth on it so I took a picture of it my Medicare and bank card and a selfie and even though the ID was from when I was 19 with a shaved head and now I am 42 with hair I explained that it's an old picture but it's still me and all I had and they excepted within a minute order confirmed six days later received my order. Took about a week and a half more for the order from Bundaberg and two weeks before I even got the email with the dispatch confirmation from the store in NSW. Just made another purchase and used a gift code that was emailed to me and received a mini blowtorch for free for spending $150 and I had wanted and nearly brought some cheap dodgy one from a tobacconist a few days earlier but decided not to and then I received an email with the gift voucher that just happened to be for a Mini blowtorch and I was going to be spending over $150 either way so that was awesome. Absolute great customer service got back to me immediately great selection of items and was absolutely amazed that I got an order delivered from the other side of the country no express shipping just standard than an order from the same state that I like in while saving at least $130 if I had brought the same stuff locally and that's including the shipping cost. Definitely couldn't be happier. Much appreciated.
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Contacted Extac about a particular knife that I wanted for my collection that was not available in Australia. Adam took my information on the phone and located the knife on line as we spoke. He was placing an order at the time so he added the knife I wanted to his order . The knife arrived in quick time and when recieved it was in mint condition.… Read more
The service I received from Adam was as good as it gets. He was helpful beyond words friendly and polite . He is a credit to the company for service like Adam gave is a rare thing these days.He constantly kept me updated from order till delivery . If anyone is after a particular knife give Adam a call for he will get it for you if anyone can. I will certainly be dealing with Extac again thanks to Adam. The knife I purchased was a Takumitac TKF3S06 MUTED . Love the shape size and construction of the knife and it is an exceptional knife at an exceptional price. Get on line and check it out along with all their other great knives and gear. Five star product and service without a doubt . Thanks Adam.
Knife Purchase – I ordered a total of four knives while away on a business trip. When I returned home I found only two knives were shipped. I contacted Adam and he sent the missing knives along with a free knife the day. Will use again. Show reply
Excellent customer service – Over the last few years I have made several purchases from this store. I haven't ever had any complaints and in particular, in my latest purchase, I received exceptional customer service. Adam was particularly helpful and kept me informed at all times. The articles were dispatched and received in very quick time and I'll be buying more items from Extac in the future. Show reply
New Extac Team review – Was waiting a couple months for my order to arrive, sent a couple off emails and calls ect no reply. Phoned them today had a great experience was guaranteed a refund thanks to Adam. Wasn’t hearing back due to old management. Thanks adam Show reply
New Management of Extac are fantastic – The new management at Extac were fantastic. The order was received within a week, communication was quick and polite and we were offered a great deal. Thanks Extac. Show reply
Yet another terrible experience with Extac – I ordered a knife from Extac a few weeks ago now, paid express postage as I needed it quickly, still hasnt arrived yet, no tracking information is available either. after 2 weeks I tried contacting them by email and didnt get a response. after 3 weeks I decided to try calling them and they dont even pick up the phone, it just rings out to a full… Read more
voicemail inbox. Pretty appaling customer service honestly, I'll give them 1 week as of the time of this review to get in contact with me or i'll be contacting my bank to get a refund. If it turned out that the didnt have the knife i ordered in stock or whatever, and had actually got in contact with me about it, this would have been a non-issue, but the complete silence is pretty unacceptable if you give a damn about your customers
Waste of time – 13 weeks to deliver! Poor and deceptive communication. Ordered 7th December 2023, delivered 6th March 2024. I placed an order for an item listed as “in stock” and described as a reduced price display model. On this description you would assume that means it’s coming from their listed address on the Gold Coast. It took 90 days to travel the 110kms… Read more
to the delivery address, giving it an average speed of 0.05kph. For reference a garden snail moves at 0.047kph and a Galapagos tortoise moves at 2kph. I sent emails for information and only received copy paste auto replies. First one blamed FedEx and said it was coming in January, second one said a shipping container was coming in late February… wasn’t this a showroom item? All replies said the item was listed with a “few weeks lead time” (no it wasn’t). Since when is 13 a few? Don’t waste your time or money. I won’t do business with this company in future.
No tracking, no response – I ordered an expensive knife a month ago. They said that it would take 3 weeks. However there is no tracking available and they are not answering my emails or my phone calls, even my Instagram message they ignored. If there is no reaction within a week I'll contact consumer affairs. I'm really disappointed
Not received order or refund – Bad customer service I ordered on the 2nd of Jan and has only responded the bare minimum an then when I asked for a refund I've been ghosted I want my money back but doesn't seem I'll get it
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IF YOU WANT RESPONSE, LEAVE 1 STAR REVIEWS – did not receive order, only responds to you if you leave a 1 star review, appalling ethics
DON'T ORDER FROM THEM! – Wish I could leave zero stars. DON'T BUY FROM THIS WEBSITE. Ordered a pocket knife on 20 December (now 1 March). When I checked the order status after Xmas, it stated "Backorder". No way would I have purchased if there had been any indication of a backorder situation, but whatever. Order status moved to "Pick" in mid January, so I sent a query… Read more
asking for a delivery time frame. Zero response. I have phoned and emailed at least twice a week since then, requesting a response, any response. Voicemail inbox is now full, have still had absolutely no response. I see from Extac's response to others that they were on holiday until 22 January. Would have been super easy to put a message on the website stating that, or that orders wouldn't be shipped until after that date. Happy to keep taking our money, though. I'm clearly one of many, going by the recent reviews. What a way to run a business...
Charlatan Business Warning – DO NOT BUY FROM THIS BUSINESS!! Six weeks after ordering a machete I have not received the product. The contact phone number for the business constantly rings out to a full voicemail box, there is no tracking for the product, and my numerous Emails requesting advice on the status of my order remain unanswered. I could forgive a late delivery, if… Read more
there were legitimate delays. However, as the responsible person running the business will not communicate with me on this matter, and as can be deduced from the plethora of complaints it appears clear the proprietor is a charlatan!
still waiting – have been updated about my order it will hopefully be delivered soon
Order taken two and a half months and still not here – I ordered a knife from Extac and it’s been 2 and a half months since I ordered it and haven’t received a thing, I’ve spoken to him on the phone numerous times and I was understanding about the dilemma. However he called me a week and a half ago and stated it will be a week tops for the delivery I said no worries mate thankyou for your time, it’s… Read more
now been a week and a half… on top of that he’s not answering my calls, emails, text messages etc I think this will have to be an in person conversation because this guy just doesn’t get it, I didn’t ask for an estimated delivery time I asked for a definite time this knife will be here or I was going to get a full refund. Pick up your phone bud let’s not make this a personal thing.
Very poor customer service – I placed a order in January, still no confirmation on a delivery date , the site said it’s in stock when I placed the order, they have the money but don’t respond to phone or emails Consumer Protection is my next move.
Poor customer service – I placed an order on 14.12.23 and still are waiting for delivery. The site didn't say that the products were out of stock. I called to follow up on my order however no answer or call back received. I sent an email with the order number details with still no reply. I can't believe that customer service is not valued high on this business road map. For an Australian company I would expect far better customer service, completely disappointed.
Hi Extac, If you don't reply to my emails and send my order, I will be forwarding my complaint to the Dept of Fair trade for follow up.
Waiting – I ordered a sword on 26 of january and still have not recieved the order i would like to know how long this will take
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Within 5 minutes of posting this review, I had a phone call from Extac. Told me that the knife… Read more