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Extension Factory
4.0 from 53 reviews

Reviews

Review distribution

5 star
30
4 star
12
3 star
0
2 star
2
1 star
9

  • Verified customer

Don't sign!

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
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Tom R.

Tom R.Greater Melbourne (Metropolitan), VIC

  • Verified customer

An experience, but not a good one.

published
1 comment
Extension Factory
Extension F.Extension Factory
matt

mattGreater Melbourne (Metropolitan), VIC

  • Verified customer

Long ride but sound result and well worth it

published

An overall good result with the Extention factory. From the get go we shared the same vision with the design and preliminary drawings, great stuff. The building timeline however was a long ride, engulfed with tradie shortages which postponed the build. Ultimately the build was sound and exactly what we had expected. We would not hesitate in recommending this company to others whilst initially ensuring you have an agreed timeline outlined to avoid any unexpected delays and heartache.

1 comment
Extension Factory
Extension F.Extension Factory

Thank you for your feedback Matt, it's been great helping you achieve your dream home. We hope you & the family enjoy all the extra space for years to come! We really appreciate your patience with the unforseen delays.

The reviewer stated that an incentive was offered for this review

DMOBS

DMOBSGreater Melbourne (Inner), VIC

  • Verified customer

Dishonest and incapable!

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Extension Factory
Extension F.Extension Factory

Naomi

NaomiMelbourne

  • Verified customer

Fabulous extension

published

Love our extension from the design to completions. Zac our superviser was attentive quick to respond and always available. We lived in the house whilst we renovated The trades were professional quiet and helpful. Although there was some hiccups along the way the job was completed on time and looks amazing. Would def recommend this company.


  • Verified customer

Building up

published

It has been a slow slow process. Lack of tradies being an issue. At the beginning once we had signed I felt like we had become a number as it was hard to contact anyone to answer questions. However once things began rolling the communication between Aaron our supervisor and ourselves improved. The tradies we have had have always been very professional in their work and the way they conduct themselves. We are looking forward to this being completed in the next few months.


not happy

not happy

  • 5 reviews
  • 11 likes
  • Verified customer

Don't sign don't take ANZ offer

published

Elb83

Elb83Berwick

  • Verified customer

Happy Kids

published

Excellent company to deal with exactly what we wanted and completed ahead of time.
We added 2 bedrooms and a living area for our kids to each have a room we are all extremely happy with the job done

  • Verified customer

second storey extion

published

we added new kitchen dinning room and lounge open living plan.and second storey with 2 bedrooms bath and retreat.we had few hick ups along the way. Other than that everything was pretty good, good job guys.

S.p

S.pDeer park

  • Verified customer

Happy with work

published

We added an extra bedroom and lounge room to our house. Very happy with the finished work.
The project took 8 months which was very slow and frustrating. And they were always quick to ask for the next progress payment.
All of the contractors were great and experienced though.
The end result is great.


Marina H

Marina HGreater Melbourne (Outer), VIC

  • Verified customer

Wonderful job

published

I'd like to thank Extension Factory for making it possible for our house to add a second storey which consisted of 2 bedrooms, a bathroom and a rumpus space. They were really professional, we had good communication from the start until the work was finalised. We were really pleased with their work, the project manager was always in touch, the trades did a good job, and there was no interruption to our family life. We were amazed how quickly they did the job and no dirt could be seen in the lawn. We have recommended them to various friends who saw the second storey and are happy to recommend them to others.


CEC

CECMelbourne

  • Verified customer

Worst renovation experience EVER

published

  • Verified customer

Our vision became a reality

published

  • Verified customer

LOVE THE EXTRA SPACE!

published

The whole process from design to build is structured and professional. We undertook a substantial ground floor extension and the transformation of our home is exactly what we envisaged. We really enjoy spending time in our new home. Extending can be stressful and there are always issues that arise but our site supervisor was very experienced and helped us through the process. We found him to be very honest and easy to talk to. Nothing seemed to faze him.

Edward

EdwardGlen Waverley

  • Verified customer

Exactly what we needed!

published

Ground floor bedroom, walk-in robe & ensuite extension. Alternative solution for our situation to a granny flat for my aging parents. Sales and design staff were friendly and helpful with our design. The project manager assigned to us (Aaron) was honest, helpful and very accessible. The works were delayed by days due to an unforeseen issue with the doors, but they factored in weather and resourcing perfectly. Extremely happy with the workmanship and what we have achieved overall at the price point we agreed on. Definitely far easier than trying to deal with independent builders as I have in the past.

James Hendry

James HendryMelbourne

  • 4 reviews
  • Verified customer

Life Changing - Couldn't be happier

published

As one of the biggest financial investments that we'd ever made apart from buying our property we wanted to work with a builder who really specialised not only in construction but extensions. Zac and the team were excellent and really went the extra mile. I wouldn't hesitate to recommend them to anyone -really happy with the result.


Melbourne

MelbourneMelbourne

  • 2 reviews
  • 16 likes
  • Verified customer

Should have read the signs from the start

published

Our experience of the extension factory was that it was a complete con! Being novices in regard to building they took complete advantage of us. Now 10 years later I look at what they did with disgust nearly every day!


  • Verified customer

2nd floor extension

published

Overall the Extension Factory provided a great experience from the initial meeting with the design consultant through to the construction. All of the workmanship from each of the trades was excellent.

Communication could of been better as to when each step was taking place, when tradies were on site and any expected delays. But overall very happy with the job.


Vickie Port Melb

Vickie Port MelbPort Melbourne

  • Verified customer

Home Extension

published

We are delighted with the service provided by the Extension Factory and would happily recommend them. The future is much brighter with our new and improved space :)


Gav

GavMELBOURNE

  • Verified customer

Happy With The Result

published

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Questions & Answers

Lynbrook italian

Lynbrook italianasked

does this company do built in kitchen alfresco with swim spa?

4 answers
Rose
Rose

I think they would But you would be better off asking them directly

not happy
not happy

I would not be sure about the spa. I would use spa experts for that. I do not recommend using the company. You can see evidence of the level of quality of their work and practices on the extension factory experience facebook page.

Thanks
I think we’ll go to a different company


Raven

Ravenasked

Are there any reliable builders working for the extension factory?

1 answer

NO - don't go anywhere near them!!


ripoffsspreets

ripoffsspreetsasked

Hi i require an urgent extension on top 2 bedrooms and bathrrom, i live in caulfield. Also do you take care of council permits etc?

4 answers
Cam and Elly
Cam and Elly

Hi, I don't actually work for them, but they did take of our permits.
Regs,
Cam

Crickey
Crickey

Yes they do. But take some advice and don't even contemplate using Extension Factory if you want to retain sanity. They are hopeless, too many supervisors covering there own A#$ and nothing happens. Communication non existent.

Stuart B
Stuart B

Easier to do it yourself, as a few people have mentioned they are slow. Also they tend to wait for things to happen, dont get on the front foot so let councils take longer than needed. Our first permit took a 2 weeks, not done by the EF, the EF minor change took over 2 months and I ended up ringing the council to sort out some issues.


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