Have waited almost two years before posting this review. Wanted to calm down.
Point by Point. Salesman, silver tongued and disingenuous, never saw a design practitioner so changes had to be made on the run at our cost, contract was for 258 days, took over 800 days, supervisors all protecting there jobs, had meetings at our house with little resolve, communication...poor or non existent,
over ordering must have cost them a fortune, excess bolts, nails, timber for garage ordered twice, and in the finish I had to get rid of it and half their rubb...

Initially we were impressed with the freelance architect which was the reason we signed with Extension Factory. This initial enthusiasm and trust was quickly replaced with disappointment after signing the contract. Initially we were told that building works would start in March then April. We packed up the house and started living in the top section, only to wait for months before works finally began. When they did start, contractors worked for a day or two before the project was put on hold for weeks. We were told that they were unable to secu...

You'll start your Extension Factory experience with the design team and you'll be feeling pretty good about things. Communication flows, people want to talk to you. Of course; they have dollar signs in their eyes.

After perhaps a few drafts you'll have a plan you are happy with. On to contract signing! This is where Extension Factory's knowledge really shines. They will modify every single penalty payable by the company to well below the regulatory recommended figure, whilst making sure the customer is on the hook for the maximum. (Late paymen...

An overall good result with the Extention factory. From the get go we shared the same vision with the design and preliminary drawings, great stuff. The building timeline however was a long ride, engulfed with tradie shortages which postponed the build. Ultimately the build was sound and exactly what we had expected. We would not hesitate in recommending this company to others whilst initially ensuring you have an agreed timeline outlined to avoid any unexpected delays and heartache.

This builder is dishonest and incapable of communicating. We have discovered a cracked sewer pipe in our home under the concrete slab, the builder is ignoring our ongoing requests for this to be fixed under the builders warranty, and instead trying to avoid any responsibility whatsoever.....
We reported this 3 months ago and still no outcome.
Dont use this builder!

October 18th 2019 Update: The builder doesn't think they've been negligent, but clearly the authorities do....

We approached the builder regarding negligent and defective works. ...

Love our extension from the design to completions. Zac our superviser was attentive quick to respond and always available. We lived in the house whilst we renovated The trades were professional quiet and helpful. Although there was some hiccups along the way the job was completed on time and looks amazing. Would def recommend this company.

It has been a slow slow process. Lack of tradies being an issue. At the beginning once we had signed I felt like we had become a number as it was hard to contact anyone to answer questions. However once things began rolling the communication between Aaron our supervisor and ourselves improved. The tradies we have had have always been very professional in their work and the way they conduct themselves. We are looking forward to this being completed in the next few months.

If you sign with ANZ for the 12 months interest free you will only be eligible for $1 per week liquidation damages. They have a scale for liquidation damages that depends on your contract price. My price was $167,000 and I would have been only entitled to $50 per week for every week past completion date if I had not taken the !2 months interest free offer. My renovation is 16 weeks past due. They have trouble getting tradies as they are all contracted. I do not recommend using them.

Please check out the extension factory experience on facebo...

Excellent company to deal with exactly what we wanted and completed ahead of time.
We added 2 bedrooms and a living area for our kids to each have a room we are all extremely happy with the job done

we added new kitchen dinning room and lounge open living plan.and second storey with 2 bedrooms bath and retreat.we had few hick ups along the way. Other than that everything was pretty good, good job guys.

We added an extra bedroom and lounge room to our house. Very happy with the finished work.
The project took 8 months which was very slow and frustrating. And they were always quick to ask for the next progress payment.
All of the contractors were great and experienced though.
The end result is great.

I'd like to thank Extension Factory for making it possible for our house to add a second storey which consisted of 2 bedrooms, a bathroom and a rumpus space. They were really professional, we had good communication from the start until the work was finalised. We were really pleased with their work, the project manager was always in touch, the trades did a good job, and there was no interruption to our family life. We were amazed how quickly they did the job and no dirt could be seen in the lawn. We have recommended them to various friends who saw the second storey and are happy to recommend them to others.

It took our family a long time deliberating whether to sell our house or renovate. We finally made the big decision and signed up with Extension Factory in May 2015 to renovate our home of 17 years. Now here we are in May 2017 and our renovation is still incomplete. Our one year renovation has taken double the time and double the outlay in rent expense, not to mention an enormous amount of stress, anxiety, frustration and financial pressure on our family.
We were enticed by a 12 month 'no repayments' finance deal - in return for minimal ...

With a large family we decided to renovate our home to add two bedrooms, a bathroom and versatile rumpus space. The Extension Factory cost estimate compared favourably with two other quotes from alternative builders. The designer was outstanding - listening to us, and working with us on a range of items throughout the house to make the extension function with the rest of our home. We entered this project with our eyes open (a must!) - even though we had a very experienced project manager with whom we had a good working relationship, we needed t...

The whole process from design to build is structured and professional. We undertook a substantial ground floor extension and the transformation of our home is exactly what we envisaged. We really enjoy spending time in our new home. Extending can be stressful and there are always issues that arise but our site supervisor was very experienced and helped us through the process. We found him to be very honest and easy to talk to. Nothing seemed to faze him.

Ground floor bedroom, walk-in robe & ensuite extension. Alternative solution for our situation to a granny flat for my aging parents. Sales and design staff were friendly and helpful with our design. The project manager assigned to us (Aaron) was honest, helpful and very accessible. The works were delayed by days due to an unforeseen issue with the doors, but they factored in weather and resourcing perfectly. Extremely happy with the workmanship and what we have achieved overall at the price point we agreed on. Definitely far easier than trying to deal with independent builders as I have in the past.

As one of the biggest financial investments that we'd ever made apart from buying our property we wanted to work with a builder who really specialised not only in construction but extensions. Zac and the team were excellent and really went the extra mile. I wouldn't hesitate to recommend them to anyone -really happy with the result.

Our experience of the extension factory was that it was a complete con! Being novices in regard to building they took complete advantage of us. Now 10 years later I look at what they did with disgust nearly every day!

Overall the Extension Factory provided a great experience from the initial meeting with the design consultant through to the construction. All of the workmanship from each of the trades was excellent.

Communication could of been better as to when each step was taking place, when tradies were on site and any expected delays. But overall very happy with the job.

We are delighted with the service provided by the Extension Factory and would happily recommend them. The future is much brighter with our new and improved space :)