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Have waited almost two years before posting this review. Wanted to calm down.
Point by Point. Salesman, silver tongued and disingenuous, never saw a design practitioner so changes had to be made on the run at our cost, contract was for 258 days, took over 800 days, supervisors all protecting there jobs, had meetings at our house with little resolve, communication...poor or non existent,
over ordering must have cost them a fortune, excess bolts, nails, timber for garage ordered twice, and in the finish I had to get rid of it and half their rubb...
Initially we were impressed with the freelance architect which was the reason we signed with Extension Factory. This initial enthusiasm and trust was quickly replaced with disappointment after signing the contract. Initially we were told that building works would start in March then April. We packed up the house and started living in the top section, only to wait for months before works finally began. When they did start, contractors worked for a day or two before the project was put on hold for weeks. We were told that they were unable to secu...re contractors. Added to this was literally no communication. We met the Project Manager once and never saw him again. The Building Supervisor, whilst he returned our calls was unable to provide details or keep us informed of the project. Weeks went by with little to no work being undertaken. It meant that other jobs we had organised had to be pushed back with Xmas looming. With never knowing when things were happening it was near impossible to coordinate other trades. Needless to say, they didn’t meet the deadline which resulted in the project being pushed back over the holiday period. The quality of work varied depending on the contractors employed. We felt let down on specific items that were supposed to be included. The anxiety, frustration and disappointment was disheartening.
An experience, but not a good one.
You'll start your Extension Factory experience with the design team and you'll be feeling pretty good about things. Communication flows, people want to talk to you. Of course; they have dollar signs in their eyes.
After perhaps a few drafts you'll have a plan you are happy with. On to contract signing! This is where Extension Factory's knowledge really shines. They will modify every single penalty payable by the company to well below the regulatory recommended figure, whilst making sure the customer is on the hook for the maximum. (Late paymen...ts of $250 a week? Try $50.) Of course they'll hope you aren't paying attention whilst their designer sweet talks you through the signing. They'll mention Prime Costs, but not point out that they will only cover the lowest quality product available, so you'll just end up supplying the fittings yourself rather than pay 25% extra for the privilege. Oh well, you've signed. Lets get permits! The drafting team were the best communicators during the whole process. (Shout out to [name removed], always prompt on the emails.) At this point you will want to quadruple check the work drawings on hand, as it turns out they aren't very accurate. You'll need to correct all the mistakes in the written copy that aren't reflected in the drawings, as they don't seem to do this themselves. (Why do the prime costs not match the schedule I received? Why are my sliding wardrobes written as hinged?) Worry not, they'll attempt to invoice you for anything you miss later in the project. Your permit is here now! Time to build! .. Maybe. It'll take a month from moving out and making the house available to the slab being poured. You'll probably have some optimistic project duration like 8 months, so at this point you might be worried. Settle in, they'll take a full 12 months. You can use your $50 a week penalty payment on all the phone calls to your project manager trying to find out whats happening, because they wont be calling you. Now remember those drafting inaccuracies? Time to have some fun! Does your kitchen have an island bench? They didn't make an allowance for trenching the utilities through the slab. You've got tiles throughout? Well they didn't make an allowance for levelling the slab. A new roller door in your garage? It doesn't fit! Congratulations! You've moved in. At this point there are probably only 10 things remaining to be fixed. They will promptly send around their least qualified "finisher" to do the patch up work. He'll come back 4 or 5 times because, well, he's just not very good. You'll receive your final certificates and a nice letter from the team letting you know you could get up to THREE HUNDRED dollars for referring a friend. A final gentle reminder that you're really not worth that much to the Extension Factory.
Long ride but sound result and well worth it
An overall good result with the Extention factory. From the get go we shared the same vision with the design and preliminary drawings, great stuff. The building timeline however was a long ride, engulfed with tradie shortages which postponed the build. Ultimately the build was sound and exactly what we had expected. We would not hesitate in recommending this company to others whilst initially ensuring you have an agreed timeline outlined to avoid any unexpected delays and heartache.
The reviewer stated that an incentive was offered for this review
Dishonest and incapable!
This builder is dishonest and incapable of communicating. We have discovered a cracked sewer pipe in our home under the concrete slab, the builder is ignoring our ongoing requests for this to be fixed under the builders warranty, and instead trying to avoid any responsibility whatsoever.....
We reported this 3 months ago and still no outcome.
Dont use this builder!
October 18th 2019 Update: The builder doesn't think they've been negligent, but clearly the authorities do....
We approached the builder regarding negligent and defective works. ...They shut down these discussions even after showing them a photo of our cracked sewer pipe wrapped in tape when we cut open the concrete to repair it... We have been unable to live in our home for over 6 months while repairing this negligence!
Love our extension from the design to completions. Zac our superviser was attentive quick to respond and always available. We lived in the house whilst we renovated The trades were professional quiet and helpful. Although there was some hiccups along the way the job was completed on time and looks amazing. Would def recommend this company.
It has been a slow slow process. Lack of tradies being an issue. At the beginning once we had signed I felt like we had become a number as it was hard to contact anyone to answer questions. However once things began rolling the communication between Aaron our supervisor and ourselves improved. The tradies we have had have always been very professional in their work and the way they conduct themselves. We are looking forward to this being completed in the next few months.
Don't sign don't take ANZ offer
If you sign with ANZ for the 12 months interest free you will only be eligible for $1 per week liquidation damages. They have a scale for liquidation damages that depends on your contract price. My price was $167,000 and I would have been only entitled to $50 per week for every week past completion date if I had not taken the !2 months interest free offer. My renovation is 16 weeks past due. They have trouble getting tradies as they are all contracted. I do not recommend using them.
Please check out the extension factory experience on facebo...ok for more information from me and others. I would also like to add that now 9 months past due, the extension factory only just making the engineering adjustments requested to get the building certificate, I finally agreed to make the final payment so they would complete connecting the power to the areas they constructed. They offered me $250 in liquidated damages. Please be aware of the following items in the contract: As per the contract, please refer Schedule 5 Item 16, Liquidated damages cease from whichever comes first: § Date of Possession of the Works (as per Clause 41.1), § Date Notice of Completion issued,
Excellent company to deal with exactly what we wanted and completed ahead of time.
We added 2 bedrooms and a living area for our kids to each have a room we are all extremely happy with the job done
second storey extion
we added new kitchen dinning room and lounge open living plan.and second storey with 2 bedrooms bath and retreat.we had few hick ups along the way. Other than that everything was pretty good, good job guys.
Happy with work
We added an extra bedroom and lounge room to our house. Very happy with the finished work.
The project took 8 months which was very slow and frustrating. And they were always quick to ask for the next progress payment.
All of the contractors were great and experienced though.
The end result is great.
I'd like to thank Extension Factory for making it possible for our house to add a second storey which consisted of 2 bedrooms, a bathroom and a rumpus space. They were really professional, we had good communication from the start until the work was finalised. We were really pleased with their work, the project manager was always in touch, the trades did a good job, and there was no interruption to our family life. We were amazed how quickly they did the job and no dirt could be seen in the lawn. We have recommended them to various friends who saw the second storey and are happy to recommend them to others.
Worst renovation experience EVER
It took our family a long time deliberating whether to sell our house or renovate. We finally made the big decision and signed up with Extension Factory in May 2015 to renovate our home of 17 years. Now here we are in May 2017 and our renovation is still incomplete. Our one year renovation has taken double the time and double the outlay in rent expense, not to mention an enormous amount of stress, anxiety, frustration and financial pressure on our family.
We were enticed by a 12 month 'no repayments' finance deal - in return for minimal ...
Our vision became a reality
With a large family we decided to renovate our home to add two bedrooms, a bathroom and versatile rumpus space. The Extension Factory cost estimate compared favourably with two other quotes from alternative builders. The designer was outstanding - listening to us, and working with us on a range of items throughout the house to make the extension function with the rest of our home. We entered this project with our eyes open (a must!) - even though we had a very experienced project manager with whom we had a good working relationship, we needed t...o be on top of many aspects of the project which was always going to be a fairly major interruption to family life for a while. The EF trades completed good quality work with a couple of exceptions. We were frustrated at times by the lack of communication, and the perplexing fact that while there were often delays in getting various trades to complete their bits, there was no delay in invoicing us and asking us for money (in fact invoicing was often premature). Overall the EF delivered what they promised. We are really pleased with the result, and we are happy to recommend the team to others.
LOVE THE EXTRA SPACE!
The whole process from design to build is structured and professional. We undertook a substantial ground floor extension and the transformation of our home is exactly what we envisaged. We really enjoy spending time in our new home. Extending can be stressful and there are always issues that arise but our site supervisor was very experienced and helped us through the process. We found him to be very honest and easy to talk to. Nothing seemed to faze him.
Questions & Answers
Which is the best renovation company in australia?
Thank you. We pride ourselves on our reputation with offices both in Melbourne & Sydney helping Australians renovate or build their dream home for over 40 years. If you are considering, extending, renovating or building a new home & we can be of service please call our office on 9561-5444 to arrange a free, no obligation, consultation.
does this company do built in kitchen alfresco with swim spa?
I think they would But you would be better off asking them directly
I would not be sure about the spa. I would use spa experts for that. I do not recommend using the company. You can see evidence of the level of quality of their work and practices on the extension factory experience facebook page.
I think we’ll go to a different company
Are there any reliable builders working for the extension factory?
NO - don't go anywhere near them!!
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