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Extension Factory
3.9 from 54 reviews · View Statistics
Listing monitored by Extension Factory

Reviews

  • Customer Service
    1.0 (3)
  • Timeliness
    1.0 (3)
  • Job Satisfaction
    1.0 (3)
  • Rates and Fees
    1.3 (3)
  • Product Quality
    2.0 (3)
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Crickey
CrickeyGreater Melbourne (Metropolitan), VIC
  • Verified

Something else!

published
Customer Service
Timeliness
Extension Factory
Extension F.Extension Factory
  • Verified

Don't sign!

published
Customer Service
Timeliness
Tom R.
Tom R.Greater Melbourne (Metropolitan), VIC
  • Verified

An experience, but not a good one.

published
Incentivised Review No
Extension Factory
Extension F.Extension Factory
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matt
mattGreater Melbourne (Metropolitan), VIC
  • Verified

Long ride but sound result and well worth it

published

An overall good result with the Extention factory. From the get go we shared the same vision with the design and preliminary drawings, great stuff. The building timeline however was a long ride, engulfed with tradie shortages which postponed the build. Ultimately the build was sound and exactly what we had expected. We would not hesitate in recommending this company to others whilst initially ensuring you have an agreed timeline outlined to avoid any unexpected delays and heartache.

Extension Factory
Extension F.Extension Factory

Thank you for your feedback Matt, it's been great helping you achieve your dream home. We hope you & the family enjoy all the extra space for years to come! We really appreciate your patience with the unforseen delays.

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The reviewer stated that an incentive was offered for this review

DMOBS
DMOBSGreater Melbourne (Inner), VIC
  • Verified

Dishonest and incapable!

published
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Customer Service
Timeliness
Extension Factory
Extension F.Extension Factory
Naomi
NaomiMelbourne
  • Verified

Fabulous extension

published

Love our extension from the design to completions. Zac our superviser was attentive quick to respond and always available. We lived in the house whilst we renovated The trades were professional quiet and helpful. Although there was some hiccups along the way the job was completed on time and looks amazing. Would def recommend this company.

  • Verified

Building up

published

It has been a slow slow process. Lack of tradies being an issue. At the beginning once we had signed I felt like we had become a number as it was hard to contact anyone to answer questions. However once things began rolling the communication between Aaron our supervisor and ourselves improved. The tradies we have had have always been very professional in their work and the way they conduct themselves. We are looking forward to this being completed in the next few months.

not happy
not happy
  • 7 reviews
  • 12 likes
  • Verified

Don't sign don't take ANZ offer

published
Elb83
Elb83Berwick
  • Verified

Happy Kids

published

Excellent company to deal with exactly what we wanted and completed ahead of time.
We added 2 bedrooms and a living area for our kids to each have a room we are all extremely happy with the job done

Bathroom Renovators

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  • Verified

second storey extion

published

we added new kitchen dinning room and lounge open living plan.and second storey with 2 bedrooms bath and retreat.we had few hick ups along the way. Other than that everything was pretty good, good job guys.

S.p
S.pGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes
  • Verified

Happy with work

published

We added an extra bedroom and lounge room to our house. Very happy with the finished work.
The project took 8 months which was very slow and frustrating. And they were always quick to ask for the next progress payment.
All of the contractors were great and experienced though.
The end result is great.

Marina H
Marina HGreater Melbourne (Outer), VIC
  • Verified

Wonderful job

published

I'd like to thank Extension Factory for making it possible for our house to add a second storey which consisted of 2 bedrooms, a bathroom and a rumpus space. They were really professional, we had good communication from the start until the work was finalised. We were really pleased with their work, the project manager was always in touch, the trades did a good job, and there was no interruption to our family life. We were amazed how quickly they did the job and no dirt could be seen in the lawn. We have recommended them to various friends who saw the second storey and are happy to recommend them to others.

CEC
CECMelbourne
  • Verified

Worst renovation experience EVER

published
  • Verified

Our vision became a reality

published
  • Verified

LOVE THE EXTRA SPACE!

published

The whole process from design to build is structured and professional. We undertook a substantial ground floor extension and the transformation of our home is exactly what we envisaged. We really enjoy spending time in our new home. Extending can be stressful and there are always issues that arise but our site supervisor was very experienced and helped us through the process. We found him to be very honest and easy to talk to. Nothing seemed to faze him.

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Read more reviews - page 2

Questions & Answers

juvan a.
juvan a.asked

Which is the best renovation company in australia?

1 answer
Extension Factory
Extension F.Extension Factory

Hi Juvan
Thank you. We pride ourselves on our reputation with offices both in Melbourne & Sydney helping Australians renovate or build their dream home for over 40 years. If you are considering, extending, renovating or building a new home & we can be of service please call our office on 9561-5444 to arrange a free, no obligation, consultation.

Lynbrook italian
Lynbrook italianasked

does this company do built in kitchen alfresco with swim spa?

4 answers
Rose
Rose

I think they would But you would be better off asking them directly

not happy
not happy

I would not be sure about the spa. I would use spa experts for that. I do not recommend using the company. You can see evidence of the level of quality of their work and practices on the extension factory experience facebook page.

Lynbrook italian
Lynbrook italian

Thanks
I think we’ll go to a different company

Raven
Ravenasked

Are there any reliable builders working for the extension factory?

1 answer

NO - don't go anywhere near them!!

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