Amazing product for the price, just wait until after covid to buy.
I've bought these and the product is solid, the customer service is solid, and the return policy is amazing considering. Just wait until covid is over shipping and manufacturing delays is something no one can control right now. The company doesn't deserve the amount of hate it's getting.
You need glasses NOW go to a optomitist, you like saving money and don't need them immediately.. Get them here. As long as you understand that, you won't be disappointed.
Do not recommend
- Ordered on 30th of April, with the expectation that glasses would ship in 7-14 days.
- I urgently needed glasses during quarantine because my previous pair broke. It’s been 24 days since, and glasses have yet to ship. They’ve been in “quality check” for 14 days now. I understand how Covid-19 is causing problems, but this is unacceptable.
-Asked for refund, and they gave generic response asking me to wait for them to ship.
- Do not purchase from this site.
Terrible Customer Service
Contacted them via text message last Monday to ask where sunglasses are. My order is saying shipped, but has no tracking number. Tried calling their number, no response. Messages through their Facebook page, received two generic messages stating they have received a high number of requests. Another fob off, stating how busy they are. I’ve spent my money with you. I’m the client. Totally understand the climate were in currently but I do feel 5 working days is really a long time to wait for a simple response. Not happy. Plenty of competition out there, won’t use them again.
Close to Reporting to ACCC
I have ordered from Eye Buy Direct in the past with no issues. I enjoy the quality of the product BUT...
I have just recently placed an order with Eye Buy Direct and am having a horrible experience. It has been four weeks since I placed the order on my glasses. I completely understand that deliveries are taking longer then expected - I have placed multiple orders from other places where this is the case, it's to be expected. All of these companies have disclaimers keeping you informed as to their situation - so that you're not buying items th...at you need online urgently. But Eye Buy Direct are falsely informing customers that orders are taking the same amount of time and customer service will not give you an accurate answer as to when orders are arriving. I have been told on multiple occasions that my order is on its way, when the website says that it's still in the lenses stage. After asking on Instagram if orders are still taking 14 days, and being told yes, I decided to order my glasses. If they had been transparent and said that it would take longer, I would have gone to the optometrist and spent a bit more - but would have the convenience of having them quicker. When I talk to their social media person on Instagram, they making me call other numbers in the company and will never find out information themselves. They are telling me to call a direct line... that they say they've been trying for days to contact themselves. It's just been a real freaking frustrating experience. And I will not be buying with Eye Buy Direct again. (And it's been 4 weeks since I've ordered them, and still no contact or shipping number).
Used to be good - no longer
Have had pairs in the past, no problems and always sent replacements if a pair failed. The last FOUR pairs have all come with clear glass in the frames. Finally the company suggested I went back to my optometrist, asclearly I couldn't tell clear glass from a lens. And having replaced the two clear pairs with another two clear pairs, I get no change out of $100. Not a happy customer.
Not even a confirmation email
I placed my order on the 3rd of May and its the 11th of May right now and I've still haven't received a confirmation of my order being review or anything. I understand that COVID-19 can delay deliveries, but an email regarding the situation can be useful, anything to let the customer know. I can't rate the quality of the product yet, but so far the customer service is horrible.
Had placed an ordered at Eyebuydirect. Paid extra for quick/premium shipping. I did not receive a confirmatory email.Placed a call to the customer service. The customer service assured that I would be receiving an email confirmation, but did not receive anything. Place another call to the customer service team, again reassured that I would receive an email confirmation but did not receive. Now after 23 days of placing the order, gave another call the customer service rep, had no clue about the previous conversation and said that the order would...take another 4 weeks. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Eyebuydirect have to really up their game and work on providing better customer service if they wish to continue their business. Really poor experience! Would advice others to think twice before placing an order with Eyebuydirect.
Very good glasses
We ordered 2 pairs and both came to rural WA in 8 days.
Optometrists take longer than that and twice the price. We ordered glasses with progressive and transitional lenses, and they are very good quality lenses.
The one pair did need adjusting but instructions were included. Warming the frame in hot water and a bit of bending made a much better fit.
The website is easy to use and able to use the site to try on many glasses by uploading a picture.
We'll use this site again
- Verified customer
This company is a scam
The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.
- Verified customer
Very pleased with these glasses
The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.
- Verified customer
My new glasses are of highest quality and fit perfectly
Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!
- Verified customer
Perfect, exactly what i needed fast
A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.
Absolute nightmare on delivery
Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.
The glasses maybe cheap, but it the worst delivery service that I ever had.
Fantastic fit ,very sturdy and inexpensive
Have bought a total of 5 pairs in 3 orders so far. The designs are not comparable to designer standards which might have fancy embellishments, but they get the prescription perfect every time. I am very hard on glasses - the Spec saver ones usually break within 3 months and they don't fit. they fall off my face or with the multifocal ones I had to tilt my head up to the ceiling to be able to read anything AND I had to put $400+ towards it even after Medibank paid their bit. However eyebuy direct are amazing in that their glasses last a phenomenal amount of wear and tear and I love that they keep coming out with new designs. I am definitely sticking with Eyebuy Direct.
Absolute crap service
Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.
I ordered and received my new glasses in 5 days. I almost ordered a designer label pair at OPSM and was quoted $414.
I ordered the ‘firefly’ style from EyeBuyDirect, entered my prescription and with my code my order total was $27.
Absolute bargain and I can finally read again minus the headache.
I highly recommend EyeBuyDirect and will be purchasing another pair soon.
Ordered on Monday 23rd June, paid for fast shipping and received them 27th June (2019).
Was notified by email that they'd been shipped on the 27th and received them same day.
All in all I'm pretty impressed with shipping.
As for the quality of the frames, they fit fantastically and are up to par visually speaking with any other pair of prescription glasses I've had.
Frames seem sturdy but as I'd read a few reviews on here about sub-par quality I chose to go for a pair of thicker, sturdier looking plastic frames.
In the cardboard case I received...
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