EyeBuyDirect

I was sceptical at first but I received my glasses this week they are great. I have a prisms and short sited in my left eye and have a problem in the right. Great customer service and delivery. Highly recommended

My specs arrived on time, no issues. However, the photochromic feature is extremely poor and doesn't seem to function at all. When enquired thorugh online chat, the customer service representative (CSR) advised that it is designed to work only at 60%. When I asked whether this was mentioned during the order process, the answer was 'no'. The CSR… Read more

also mentioned that the provided photochromic lens won't function if I am driving a car on a hot summer day as (per CSR) "..this is not designed to work in indoor conditions"!!!! Then she tried to offer me 15% discount!

I have been ordering from EBD for years now, and the two times I have had issues they have been solved by their customer service team above and beyond the expectations I have had. In terms of the range, I think you have to be careful with the frames you choose, especially with a more intense prescription, but overall I am always happy with what… Read more

arrives.

I like things a little more eclectic than what is available at brick and mortar stores, so EBD is always my first preference. The costing is more than reasonable, and the prescriptions are great (pending one experience that was quickly sorted and solved). I like their "buy one donate one" offer, and they ship surprisingly quickly for something that is made so delicately.

Overall, - Be wary of the frame composition in regards to the level of usage and element exposure - Use the measurement guide over the "try it on!" feature, as sizing tends to scale down on the photo and the measurements are spot on - Get the heart shaped glasses. Do it. I have gotten them twice and love life.

Still 5-Stars after 5 Purchases – I ordered a different style of frame with the same prescription as the previous one. While due to upgrading the lens type, the far sight and angles were much improved, the near vision was slightly off, the frame's size was not a good fit and the lenses rubbed against the front of my face smudging the lenses constantly. Before I go further, I must… Read more

also say that their "contact us" is so easy to find, unlike many other companies.

After one 5-minute chat with the rep, (who listened to my whole story without interrupting me once, prompting at the right time), and after giving me various options from sending me a replacement free of charge to crediting the account to refunding in full, we agreed to a full refund and I would choose a more suitable pair.

She then topped that off by offering me to keep the current ones as a spare.

Seriously, $300 glasses not needing to be sent back.

I didn't even wait for the refund (which arrived within two days), and as soon as I got off the phone, I purchased a new pair after carefully measuring my current pairs that fit perfectly and using the same measurements.

Their range is huge, frames start from like $15, from $27 for spring-hinged ones and even the most expensive pair is around $100. Lenses also start from very cheap to very reasonable for the top-of-the-range thinnest and toughest lenses with the blue light filter.

My optometrist is not very impressed, but they are a multi-national company and if they wanted, they could beat EBD in prices because their service is flawless, and I always buy their brand of contacts, but never glasses.

I've been buying with EBD for quite some time now and even though I've had recent troubles with my lenses overall they've been quite good. I was frustrated with my last pair I purchased which were progressive they weren't right. However, customer service did solve my problems with a refund which was greatly appreciated. I will continue to buy with EBD.

Good range but allow for GST – I like the range of glasses and the website is easy to use. They have rectangular thinner glasses which are quite hard to find online. Quality is fine although I haven't had the glasses too long. Time will tell. Took one star off as they don't include GST in the initial price (even though the subdomain address makes it look like an Australian site).

Great products and value for progressive lens glasses – Bought 2 pairs of black semi rimless progressive multifocal glasses from them. One over 8 years ago and another pair 6 years ago. Both times were much better quality than SpecSavers'. Costed 1/3- 1/2 of what SpecSavers quoted for. No issues at all. Will be buying another pair this year.

DO NOT PURCHASE. EyeBuyDirect do not have adequate product testing. My single vision glasses had added Astigmatism, not on my script. My optometrist picked this up at my 2 yearly review (purchased a year ago). By this point my glasses were out of warranty. Customer service were so rude and terrible to deal with. Very upsetting that my script was wrong for a year.

I purchased a pair of prescription sunglasses from eye buy direct. When I first received my order, I noticed the frames were very thin but I really liked them. I took very good care of them and used the case that I purchased to keep them from getting scratched. Since the frames were so thin, they cracked at the top of the frame. I called to… Read more

see if they would replace them or repair them for me and they said since it has been over a year, they cannot do anything to help me. I spent $200 on these sunglasses and certainly expected them to last more than one year. Very disappointed. The least they could have done is repair them so that I could still use them. I will never order from this complany again.

EyeBuyDirect I'm ☹️ disappointed – I rec'd my New eye glasses from EyeBuyDirect after Google led me to them in a search and 1. the PD is off, 2.Lenses transition,Not as Dark as i need 3. I can't wear them I have to send them back because the nose pads cut into the skin on my nose the bottom Edge is rough uneven and has pokey edges which cut the bridge of my nose. They claim… Read more

cutting Edge design, they're not kidding! They need to seek a different manufacturer for their nose pads they're defective! Also the anti fog that they offer is not in the lens itself it's in a cloth that they send you to clean your glasses with bummer! I usually order my glasses from Vooglam, over the years! Which are less expensive + better quality

Cheap, nasty, poor quality and unwearable as I can't read with them – Glasses look great online, but are cheap and nasty. Prescription wasn't what I sent to them, as they are unwearable (can't read properly). A complete waste of money. Because my feedback wasn't positive, I couldn't even lodge a review on their website. Avoid.

Very upsetting – I purchased glasses that were extremely expensive and the prescription was wrong so I couldn’t see anything with them. I messaged to say they were not correct and would like a replacement or a refund and was completely ignored. I feel I’ve been scammed out of almost $400 for nothing. Very upsetting.

Bad quality glasses lenses – They rip you off, make you pay more and you get lesser quality. They have AWFUL glasses lens quality, they will easily scratch and streak even with clean microfibre cloths. Compared to specsavers or OPSM they are pathetic and I can't recommend them, if you do go with them get the cheapest AR coat available and don't pay any less than 20 bucks as its the same quality at every level of "premium" lenses they offer. Scammers.

My perfect view – Love love love my new glasses. I've purchased many pairs from Eye Buy over the years and never been disappointed. My most recent pair are multifocal and transition. Thank you for great prices, fast shipping and great customer service. DeeDee

First purchase, very good indeed – Accurately made to prescription. Tracking appeared stuck in "final touches" mode for days, but suddenly arrived ok in 9 days overall. I thought they'd be coming from Texas, but they were sent from Clear Eyes near Sydney. So they appear to be Australian made for Australian orders. The only setback is they're not covered by my health fund, but ended up costing the same anyway. Show reply

Slow turn around and rip off postage charges – Just takes too long and their postage charges are a rip off. Been waiting almost 3 weeks now and still not posted.

Scam & Fraud Company ! – SCAMMERS ! They will steal your personal information such as delivery address, phone number and DOB and sell it to other companies. When you order products from them it will never arrive as most of the products on the website don't even exists. All good looking sale is just to attract customers to provide their personal information and then they can make money selling it to third party.

Don’t recommend – Purchased 2 pairs, been weeks and still waiting. I spoke to live chat and was like cancel my order. And they said they can’t. I said you have 14 day return policy, no questions asked. They said I had to receive the items and then send them wait?! Even though they are still at their warehouse.. so it’s been weeks without glasses, would have been better going in store. Not to mention spam emails are insane!!

Unexpected charge – I purchased a pair of glasses today for $110 AUD but later I found out I paid about $57 more then what it shows on my statement. They changed me in USD without ever mentioning it. It was a bit of a shock to me that it was never mentioned to me while I was making my payment at the checkout online. Not so happy.

Transition glass lenses do not pass the test – Transition glass lenses do not pass the test. After complaining, and providing pictorial evidence, they refuse to replace/ refund and try to up-sale you to a more expensive lens.

Awful fitting & crooked frames – Despite saying 51 / 20 / 145, the bridge is closer to 15, meaning they sit way too high on top of my nose and don’t align with my pupils. Also, they sit crooked. So they are not even close to being fit for purpose. These frames were advertised at $29, but the total ends up at $143. Not sure how they got me, to be honest.

Ignoring repeated return requests within stated policy – Requested refund as per their website policy THREE times and continually got email pushing for a replacement which I declined. Three times. I will never buy from them again and go back to clearlycontacts due to the extreme hassle in getting a refund as they promise on their FAQ.

Didn’t get the right glasses after reordering a new pairs, just wasted money – I ordered the multifocal glasses from the start but the pair were not right for me causing me dizzy. I asked for refund but they talked to give another go. So, I thought it might be better if I switched back to single visions glasses but the new pair are still not right. After that, I asked for refund but they refused and said I’d taken the… Read more

replacement pair! I wasted my time (about a month of back and forth emails) and money to get two pairs of unusable glasses. I definitely recommend people buy glasses at the store for guarantee services.