- Verified customer
This company is a scam
The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.
- Verified customer
Very pleased with these glasses
The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.
- Verified customer
My new glasses are of highest quality and fit perfectly
Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!
- Verified customer
Perfect, exactly what i needed fast
A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.
Absolute nightmare on delivery
Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.
The glasses maybe cheap, but it the worst delivery service that I ever had.
Fantastic fit ,very sturdy and inexpensive
Have bought a total of 5 pairs in 3 orders so far. The designs are not comparable to designer standards which might have fancy embellishments, but they get the prescription perfect every time. I am very hard on glasses - the Spec saver ones usually break within 3 months and they don't fit. they fall off my face or with the multifocal ones I had to tilt my head up to the ceiling to be able to read anything AND I had to put $400+ towards it even after Medibank paid their bit. However eyebuy direct are amazing in that their glasses last a phenomenal amount of wear and tear and I love that they keep coming out with new designs. I am definitely sticking with Eyebuy Direct.
Absolute crap service
Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.
I ordered and received my new glasses in 5 days. I almost ordered a designer label pair at OPSM and was quoted $414.
I ordered the ‘firefly’ style from EyeBuyDirect, entered my prescription and with my code my order total was $27.
Absolute bargain and I can finally read again minus the headache.
I highly recommend EyeBuyDirect and will be purchasing another pair soon.
Ordered on Monday 23rd June, paid for fast shipping and received them 27th June (2019).
Was notified by email that they'd been shipped on the 27th and received them same day.
All in all I'm pretty impressed with shipping.
As for the quality of the frames, they fit fantastically and are up to par visually speaking with any other pair of prescription glasses I've had.
Frames seem sturdy but as I'd read a few reviews on here about sub-par quality I chose to go for a pair of thicker, sturdier looking plastic frames.
In the cardboard case I received...
Outstanding value for money and excellent customer service.
Can't believe all the negatives on here. I am a repeat customer, 5 pairs over 4 years. The only drawback, no health fund rebates. Nevertheless, an excellent online supplier who went out of their way to fix things when I incorrectly ordered some lenses.
After sales warranty a joke
When I first received my glasses, I was happy with them. They are more flimsy than my past glasses from local stores but they were under half their price. They were worth the money I paid.
Out of the blue, 3 months after purchasing, when i took them off to clean the lenses the arms holding the lenses just crumbled as though there was a fault in them.
I contacted the company by email and they told me they have a one off return policy but it would cost me shipping $15 and I could opt for a different pair of glasses. Through a series of...
ABSOLUTE SCAM - DO NOT WASTE YOUR TIME OR MONEY
Purchased two pairs of glasses. They arrived, looking different to the pictures, absolute flimsy quality. The lenses don't even seem to have a prescription in them. As per their "no questions asked full refund" policy I have requested a refund and they tried to dissuade me from it. About a dozen emails and 3 days later I am still trying to get my refund. I don't know how they have such good reviews, I honestly suspect they are fake reviews because this company is so dodgy, it is obvious they are a scam.
Bought some glasses, they shipped. But they didn't put my unit on the address even though it was specified on my account. Anyway so there was some screw ups with aus post and the glasses never came and so I contacted Eyebuy and they offered a replacement. All this was fine. Except this time I specifically sent them my address through email to them. Guess what. No damn unit number again. So now I'm waiting to see if these ones even show up. Get your stuff together seriously.
Good quality for the price
Ive purchased a couple of pairs. Sunglasses and progressive. Service was excellent, email follow up and even received a phone call because of pair that went missing in the post. They couldnt help enough. The quality of the frames I found good for their prices, web site is easy to order and email communication was excellent. If the glasses arent right you have the option to change styles and they will send you out another pair and tell you to keep the first pair - donate them......
- Verified customer
I want to start off with first impressions which lead me to my purchase and this was the styles that were available.
I like to collect various prescription glasses and sunglasses and over the years, have bought from many retailers including specsavers and visiondirect. My problem with them is the lack of simple glasses at an affordable price. I like simplistic glasses without some metal designs on the edge or some fancy logo etc. Those aforementioned retailers do occasionally offer the simplistic glasses that I am after but at a price that ...is ridiculous for something so simplistic. This is where Eye Buy Direct comes in. I love how they offer something that is simplistic and is affordable. Now that is value right here. There are just so many styles and at such affordable prices. For example, I love the style of the Ray Ban’s wayfarer sunglasses but for something that is so simple and plastic, $200 just isn’t worth it. Yet, Eye Buy Direct offers something that looks similar for a fraction of the price. If you’re like me and are into the style of glasses as opposed to the branding, then this is definitely the site for you. Ordering was very straightforward. The website reflects the range that is offered – minimal and simplistic. There is no cluttering of adds so that stands out among other sites. They are fairly transparent with the pricing as you progress your order and do have a ton of add on options (although the “advances lenses” are a bit too expensive – but hey, that’s only optional and if it’s out of your budget, then basic is fine). I just wish there was more colours and level of tints when it came to lens colour as I was kind of after a lightly coloured yellow tinted glasses. But other than that, no stress. Now onto the glasses itself.
Get what you pay for cheap price cheap quality.
I liked the website userbility. Ive had my glasses now for under a year now. They aren’t the best quality. Hair gets caught in the frame hinges, that needs tightening from time to time, and the lenses anti scratch lasted 6 months, also I had one of the nose pads fall off which I replaced. But on the plus side, it’s really cheap. Could get four pairs for the price of one. That would last you 2 years.
In a nut shell, Id just go to your local shop and get one if you don’t like the high turnover, but if you are strapped for cash then its an ok alternative. 2.5 stars
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