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Eye Buy Direct

Eye Buy Direct

3.6 from 34 reviews

Reviews

(19)
(4)
(0)
(2)
(9)
  • Product Quality
    3.8 (13)
  • Return Claim MadeYes (2) · No (10)
  • Shipping
    3.7 (6)


Amanda

Amanda

  • 2 reviews
  • Verified customer

This company is a scam

published

The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.

Product Quality
Return Claim MadeNo

  • Verified customer

Very pleased with these glasses

published

The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.

Product Quality
Return Claim MadeNo
  • Verified customer

My new glasses are of highest quality and fit perfectly

published

Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!

Product Quality
Return Claim MadeNo
  • Verified customer

Perfect, exactly what i needed fast

published

A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

Fast & Fashionable!

published

Recommend! Took less than 5 days to arrive. Looked just like the virtual try on. Wow, impressed! And such good value - $80 for two pairs total. Very stylish. Will use again in future.

Product Quality

Stephen W.

Stephen W.Sydney, NSW

Absolute nightmare on delivery

published

Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.

The glasses maybe cheap, but it the worst delivery service that I ever had.

Product Quality
Shipping
Return Claim MadeNo

Poor quality.

published

Bought 2 pairs of glasses July 2018 and the frames broke within two weeks of each other. They are ok if you only want them to last for twelve months. I think they are garbage.

Product Quality
Shipping
Return Claim MadeNo

Get it right

Get it rightWestern Australia

  • 14 reviews
  • 8 likes

Fantastic fit ,very sturdy and inexpensive

published

Have bought a total of 5 pairs in 3 orders so far. The designs are not comparable to designer standards which might have fancy embellishments, but they get the prescription perfect every time. I am very hard on glasses - the Spec saver ones usually break within 3 months and they don't fit. they fall off my face or with the multifocal ones I had to tilt my head up to the ceiling to be able to read anything AND I had to put $400+ towards it even after Medibank paid their bit. However eyebuy direct are amazing in that their glasses last a phenomenal amount of wear and tear and I love that they keep coming out with new designs. I am definitely sticking with Eyebuy Direct.

Product Quality
Shipping

Absolute crap service

published

Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.

Return Claim MadeYes
Jennifer

JenniferSouth East Queensland, QLD

  • 2 reviews

BRILLIANT!!

published

I ordered and received my new glasses in 5 days. I almost ordered a designer label pair at OPSM and was quoted $414.
I ordered the ‘firefly’ style from EyeBuyDirect, entered my prescription and with my code my order total was $27.
Absolute bargain and I can finally read again minus the headache.
I highly recommend EyeBuyDirect and will be purchasing another pair soon.

Product Quality
Shipping
Return Claim MadeNo

Meg

MegHunter Region, NSW

  • 2 reviews

Hecc yeah

published
Product Quality
Shipping
Return Claim MadeNo

Outstanding value for money and excellent customer service.

published

Can't believe all the negatives on here. I am a repeat customer, 5 pairs over 4 years. The only drawback, no health fund rebates. Nevertheless, an excellent online supplier who went out of their way to fix things when I incorrectly ordered some lenses.

Product Quality
Return Claim MadeNo

Happy camper

Happy camperSouth East Queensland, QLD

After sales warranty a joke

published
Product Quality
Return Claim MadeYes

Chris Bear

Chris BearWheatbelt, WA

Perfect in Every Way

published

Dissapointed in the high prices at my local stores, I decided to RISK? a purchase here. I got a superior product at 1/3 the price. 24/7 online follow up and confirmation of my prescription details.

Product Quality
Return Claim MadeNo
O.S

O.S

  • 4 reviews

ABSOLUTE SCAM - DO NOT WASTE YOUR TIME OR MONEY

published

Purchased two pairs of glasses. They arrived, looking different to the pictures, absolute flimsy quality. The lenses don't even seem to have a prescription in them. As per their "no questions asked full refund" policy I have requested a refund and they tried to dissuade me from it. About a dozen emails and 3 days later I am still trying to get my refund. I don't know how they have such good reviews, I honestly suspect they are fake reviews because this company is so dodgy, it is obvious they are a scam.

Tyler T

Tyler TOakleigh East

  • 5 reviews
  • 1 like

Shipping problems

published

Bought some glasses, they shipped. But they didn't put my unit on the address even though it was specified on my account. Anyway so there was some screw ups with aus post and the glasses never came and so I contacted Eyebuy and they offered a replacement. All this was fine. Except this time I specifically sent them my address through email to them. Guess what. No damn unit number again. So now I'm waiting to see if these ones even show up. Get your stuff together seriously.


New glasses

published

Hello I would just like to tell everyone at eyebuydirect that both my mother and I are both that you all are fantastic. We are very very happy with our glasses thank you all so much. We will be a return customer extremely grateful


Karen

Karen

  • 3 reviews

Good quality for the price

published

Ive purchased a couple of pairs. Sunglasses and progressive. Service was excellent, email follow up and even received a phone call because of pair that went missing in the post. They couldnt help enough. The quality of the frames I found good for their prices, web site is easy to order and email communication was excellent. If the glasses arent right you have the option to change styles and they will send you out another pair and tell you to keep the first pair - donate them......


Danny

Danny

  • 2 reviews
  • 1 like
  • Verified customer

Beyond expectations

published

Vovos

VovosIllawarra, NSW

  • 3 reviews
  • 1 like

Get what you pay for cheap price cheap quality.

published

I liked the website userbility. Ive had my glasses now for under a year now. They aren’t the best quality. Hair gets caught in the frame hinges, that needs tightening from time to time, and the lenses anti scratch lasted 6 months, also I had one of the nose pads fall off which I replaced. But on the plus side, it’s really cheap. Could get four pairs for the price of one. That would last you 2 years.
In a nut shell, Id just go to your local shop and get one if you don’t like the high turnover, but if you are strapped for cash then its an ok alternative. 2.5 stars


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