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EyeBuyDirect

EyeBuyDirect

3.3 from 43 reviews

Reviews

3.3

43 reviews
5
(20)
4
(5)
3
(0)
2
(3)
1
(15)
  • Product Quality
    4.0 (17)
  • Return Claim MadeYes (5) · No (14)
  • Shipping
    2.9 (12)
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Bryce H.

Bryce H.Metropolitan Adelaide, SA

Amazing product for the price, just wait until after covid to buy.

published

I've bought these and the product is solid, the customer service is solid, and the return policy is amazing considering. Just wait until covid is over shipping and manufacturing delays is something no one can control right now. The company doesn't deserve the amount of hate it's getting.

You need glasses NOW go to a optomitist, you like saving money and don't need them immediately.. Get them here. As long as you understand that, you won't be disappointed.

Product Quality
Shipping
Return Claim MadeYes

Do not recommend

published

- Ordered on 30th of April, with the expectation that glasses would ship in 7-14 days.
- I urgently needed glasses during quarantine because my previous pair broke. It’s been 24 days since, and glasses have yet to ship. They’ve been in “quality check” for 14 days now. I understand how Covid-19 is causing problems, but this is unacceptable.
-Asked for refund, and they gave generic response asking me to wait for them to ship.
- Do not purchase from this site.

Shipping
Return Claim MadeYes
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
LDMIB

LDMIBMetropolitan Adelaide, SA

  • 2 reviews

Terrible Customer Service

published

Contacted them via text message last Monday to ask where sunglasses are. My order is saying shipped, but has no tracking number. Tried calling their number, no response. Messages through their Facebook page, received two generic messages stating they have received a high number of requests. Another fob off, stating how busy they are. I’ve spent my money with you. I’m the client. Totally understand the climate were in currently but I do feel 5 working days is really a long time to wait for a simple response. Not happy. Plenty of competition out there, won’t use them again.

Shipping
7 comments
Eye Buy Direct
Alice T.Eye Buy Direct
LDMIB
LDMIB

Your details are saying despatched, but can’t track the order cos there is no tracking number. Order # is AU39574114 - could you please confirm it's been sent, including the tracking number? Thank you

Eye Buy Direct
Alice T.Eye Buy Direct
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EllieM

EllieMHunter Region, NSW

Close to Reporting to ACCC

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Trillia

TrilliaRichmond-Tweed, NSW

Used to be good - no longer

published

Have had pairs in the past, no problems and always sent replacements if a pair failed. The last FOUR pairs have all come with clear glass in the frames. Finally the company suggested I went back to my optometrist, asclearly I couldn't tell clear glass from a lens. And having replaced the two clear pairs with another two clear pairs, I get no change out of $100. Not a happy customer.

Product Quality
Return Claim MadeNo
5 comments
Eye Buy Direct
Alice T.Eye Buy Direct
Trillia
Trillia

I am at present awaiting yet another replacement pair of glasses, which hopefully will have lenses instead of glass ! Should we have yet another problem, I will certainly get back to you asap.

Eye Buy Direct
Alice T.Eye Buy Direct

Thank you, Trillia. Rest assured that we will notify you through email once your replacement has been shipped out. Please reach us should you have any questions or concerns so that we may further assist you.

EM.T

EM.TSydney, NSW

Not even a confirmation email

published

I placed my order on the 3rd of May and its the 11th of May right now and I've still haven't received a confirmation of my order being review or anything. I understand that COVID-19 can delay deliveries, but an email regarding the situation can be useful, anything to let the customer know. I can't rate the quality of the product yet, but so far the customer service is horrible.

Return Claim MadeNo
5 comments
Eye Buy Direct
Alice T.Eye Buy Direct
EM.T
EM.T

Hi,

I’ve emailed you guys several time but haven’t received any response back at all.

Eye Buy Direct
Alice T.Eye Buy Direct

Terrible Experience

published
Shipping
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Covid19

Covid19Sydney, NSW

Waiting on reply

published

Due to the covid19 pandemic/epidemic I am aware of late notice replies: hope of saving through coupon money transfer and refunds of monies still awaiting reply...

Please do not hesitate to contact me as soon ASAP

Customer

Return Claim MadeYes
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Rory

RoryGreat Southern, WA

  • 5 reviews
  • 2 likes

Very good glasses

published

We ordered 2 pairs and both came to rural WA in 8 days.
Optometrists take longer than that and twice the price. We ordered glasses with progressive and transitional lenses, and they are very good quality lenses.

The one pair did need adjusting but instructions were included. Warming the frame in hot water and a bit of bending made a much better fit.

The website is easy to use and able to use the site to try on many glasses by uploading a picture.
We'll use this site again

Product Quality
Shipping
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
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Amanda

Amanda

  • 2 reviews
  • Verified customer

This company is a scam

published

The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.

Product Quality
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
  • Verified customer

Very pleased with these glasses

published

The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.

Product Quality
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
  • Verified customer

My new glasses are of highest quality and fit perfectly

published

Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!

Product Quality
Return Claim MadeNo
  • Verified customer

Perfect, exactly what i needed fast

published

A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

Fast & Fashionable!

published

Recommend! Took less than 5 days to arrive. Looked just like the virtual try on. Wow, impressed! And such good value - $80 for two pairs total. Very stylish. Will use again in future.

Product Quality
Stephen W.

Stephen W.Sydney, NSW

Absolute nightmare on delivery

published

Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.

The glasses maybe cheap, but it the worst delivery service that I ever had.

Product Quality
Shipping
Return Claim MadeNo
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Poor quality.

published

Bought 2 pairs of glasses July 2018 and the frames broke within two weeks of each other. They are ok if you only want them to last for twelve months. I think they are garbage.

Product Quality
Shipping
Return Claim MadeNo
Get it right

Get it rightWestern Australia

  • 14 reviews
  • 8 likes

Fantastic fit ,very sturdy and inexpensive

published

Have bought a total of 5 pairs in 3 orders so far. The designs are not comparable to designer standards which might have fancy embellishments, but they get the prescription perfect every time. I am very hard on glasses - the Spec saver ones usually break within 3 months and they don't fit. they fall off my face or with the multifocal ones I had to tilt my head up to the ceiling to be able to read anything AND I had to put $400+ towards it even after Medibank paid their bit. However eyebuy direct are amazing in that their glasses last a phenomenal amount of wear and tear and I love that they keep coming out with new designs. I am definitely sticking with Eyebuy Direct.

Product Quality
Shipping

Absolute crap service

published

Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.

Return Claim MadeYes
Jennifer

JenniferSouth East Queensland, QLD

  • 2 reviews

BRILLIANT!!

published

I ordered and received my new glasses in 5 days. I almost ordered a designer label pair at OPSM and was quoted $414.
I ordered the ‘firefly’ style from EyeBuyDirect, entered my prescription and with my code my order total was $27.
Absolute bargain and I can finally read again minus the headache.
I highly recommend EyeBuyDirect and will be purchasing another pair soon.

Product Quality
Shipping
Return Claim MadeNo
Meg

MegHunter Region, NSW

  • 2 reviews

Hecc yeah

published
Product Quality
Shipping
Return Claim MadeNo
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