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EyeBuyDirect

EyeBuyDirect

2.9 from 63 reviews · View Statistics

Reviews

2.9

63 reviews
5
(22)
4
(10)
3
(0)
2
(3)
1
(28)
  • Product Quality
    3.7 (29)
  • Return Claim MadeYes (5) · No (29)
  • Shipping
    3.0 (24)
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Didnt receive my order and refund!

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Gillian Ward

Gillian WardSouth East Queensland, QLD

  • 3 reviews

Perfect glasses

published

After waiting too long for my glasses they finally arrived. I am pleased to say they are great! Very pleased with the frame and the lenses.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

I am really happy with my prescription sunglasses

published

The polarised prescription Hanoi frame sunglasses I bought seem to be good and came to less than half the price of what I would have paid in a brand store. They also have an option that they donate a pair for the pair that you buy to kids around the world which I thought was a nice touch. Shipping took about 17 business days, so a bit longer than the 14 business days advertised, but not too long.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Himawan H.

Himawan H.Sydney, NSW

Same problems

published

Placed the order on 25 September 2020. The first problem was that my payment didn't get through to their system and I had to fill out a statement form to authorize the card payment. That was a week being wasted. Now (23 October 2020), another problem is that my order status has been the 'lens cutting & bevel edging' one for more than 2 weeks. I should have taken the bad reviews that have been given by people on this site seriously. At this point, I think I will never get my order.

Shipping
Incentivised ReviewNo
actualfred

actualfredSouthwest, VIC

  • 20 reviews
  • 9 likes
  • Verified customer

Cannot be trusted

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Amber Sky S.

Amber Sky S.South East Queensland, QLD

  • Verified customer

never had a problem

published

I have ordered quiet a few pairs of prescription glasses from eyebuydirect. I started with a cheap pair just to check the waters. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. I love how on the website you can see what the glasses look like on a photo of yourself plus that fact you can also donate a pair for every pair you buy! I found my new favourite frames!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Mario

MarioSydney, NSW

Do not Order

published

On the 30th August I placed an order and paid for a pair of eyeglasses. My status had not changed in 20 days ,so an email was sent, No reply. On the 23rd I called and customer service advised, a second pair will be processed and wait another 7 to 14 days. Now the 9 October 2020 and more phone calls ,I am advised a third pair will be processed. This company is incompetent in processing and completing orders and would not recommend .Now to see if I have my money returned or a pair of glasses ever arriving.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct

Haven't received my order after 14 days

published

I have placed an order on the 4th of September 2020. My order status have not been updated since. After contacting the customer contact centre, I was advised the order is in quality testing and an update from the logistics department will be requested. I am still waiting to get an status update to my status, starting to doubt if I will and begin to wonder if this company will deliver the paid products. Is this a legitimate company?? I would recommend people rather to visit an optometrist or local store, where you may have the real guarantee of getting your products delivered in less than 14 days.

Incentivised ReviewNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
No one

No onePerth, WA

  • 2 reviews
  • 2 likes

Have ordered many times and always happy

published

Once they sent me frames which were larger than stated but they let me keep them and order another pair at no extra cost. They have always been good to deal with

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
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Incredibly disappointing customer care

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo

SCAM!!!

published
  • +2
Incentivised ReviewNo
5 comments
Eye Buy Direct
Alice T.Eye Buy Direct
BGHD
BGHD
BGHD
BGHD

I don’t even want to call your dodgy number, EVERYONE has said in their reviews that you hang up on them and ignore the issue. So pathetic.

Ashlee

Ashlee Mid North Coast, NSW

  • Verified customer

Very Happy!

published

I ordered one pair or glasses with my new prescription. They came very fast - just over two weeks! Glasses are good quality and I am very happy. Would order again!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Did what they said they would

published

Prescription glasses for $40, and delivered when they said they would. Can't ask for more than that. I'm sorry that some other people had bad experiences, but I've got no complaints

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Jackie

JackieCentral Highlands and Goldfields, VIC

  • Verified customer

Great glasses, fast turn around.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Patti S.

Patti S.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Extremely poor customer service

published
Incentivised ReviewNo
Return Claim MadeNo
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Kerri Jones

Kerri Jones

  • 2 reviews
  • 1 like

Did not fill the prescription and will not replace them

published

Do not buy from redirect, they did not follow my order instructions and then wouldn't replace them but offered 15% of to place a new order....yeah NO
Buy elsewhere
These people have no manners and cannot follow order details

Product Quality
Incentivised ReviewNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Karl

KarlMelbourne

  • 2 reviews
  • 1 like

Poor quality

published

Received my glasses after 5 weeks. Poor quality. Cheap plastic glasses. I recommend using a real optometrist to get your glassed. Very disappointing. Poor customer service and after care. Never again.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct

So far not so good.

published

Glasses should have been here on 4th June, on 10th June I checked to see where they were and it said order on hold. Called, after an age on hold spoke to a lady, the line was really poor and hard to make out everything she was saying. They said they were on hold because they had a question and had emailed me on 20th May - no they did not I just checked and they said called - no they did not, I do not have a voice mail from them.
So they just ignore it until you call them. That is not good customer service in my book. I am a tad miffed at the lies.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Zee

ZeeMelbourne

  • 2 reviews
  • 2 likes

Poor quality don’t waste your money

published

My frame is breaking on both sides just after the warranty expired last month. Looks like these frames are built to last one year only. I chose one of their most expensive frames thinking the cheaper ones will not last. Will not be buying again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Eye Buy Direct
Alice T.Eye Buy Direct
Burgo GC

Burgo GCSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Horrible customer service because no-one took ownership of the problem

published
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Eye Buy Direct
Alice T.Eye Buy Direct
Burgo GC
Burgo GC
Eye Buy Direct
Alice T.Eye Buy Direct
Page 1 of 4

Questions & Answers

Joshua H.

Joshua H.asked

Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?

No answers
BGHD

BGHDasked

Why do you lie to your paying customers ?

1 answer
Eye Buy Direct
Alice T.Eye Buy Direct

Hi Sir/Maam,

Greetings from EyeBuyDirect.

We do apologize for any inconvenience it may cause.

EyeBuyDirect aims to maintain high standards of customer care. Also, we want to be open, diverse and transparent to our customers. Feel free to private message us your order number or email address so that we may further assist you. Also, you may call us at 1-855-393-2891 (US) and 1800-734-918 (AU) should you have any further query or concern. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST.

Thank you!

Get an answer from our members and Eye Buy Direct representatives

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