Purchase through Millers but can’t return in-store
I purchased an EziBuy top through the Millers website. As Millers accept returns in store, took the top in to return as it’s not true to size - runs small. Advised it must be returned by post at a charge of $7.50. This wasn’t clear on the purchase when ordered.
Ordered a jacket which I returned as too big. Ezibuy refused a refund as supposedly a non refundable item. This was not clear in their catalogue and not what would be expected from an online clothing company. I then asked for the jacket to be returned but they have refused. Would not deal with this company.
Ordered from Ezibuy for over 3 years and have always been pleased until recently. I ordered a dress that I wouldn’t wear normally but you never know. Received the item and couldn’t fit my leg in the dress - the reason why I never buy dresses like that in the first place. Returned dress and got confirmation of return HOWEVER was told it is a non refundable item!! $86!! Rang Ezibuy and was told sorry it’s non refundable as stated in order confirmation (please note order confirmation is only sent after order has been processed and Not mentione...d anywhere WHEN ordering the item). Asked what about the item and money I was told they keep the item and the $86 will be donated to a charity. I will decide what to do with MY money and already donate to charities - I was fuming! I rang Consumer Protection and was told this is illegal and they are NOT allowed to keep the item and donate my money!! You think! Rang Ezibuy and only when mentioning Consumer Protection did they come back with an apology and agreed to refund the money as I have been such a good customer. Oh please. I will NEVER buy from Ezibuy again - make sure you check the order confirmation and can cancel the order of non refundable items BEFORE they take your money. I have NEVER heard of such a thing. Goodbye “Ezibuy”.
Good and, not so good.
Good quality clothes although rather expensive and size can be a bit of a lottery. Overall, good service. One problem: I receive endless emails and the unsubscribe facility is impossible to navigate. Doesn't work. Its simply a facade. Very annoying. The only option is junk mail.
Paid for express delivery not express
I have shopped previously with EziBuy, whilst I have no problem with their quality of product I do have a major issue with their delivery service, I paid for express post on the 2nd of December just received notification from Aust Post that the delivery is due on the 11th December, I don't call that express shipment as they advertise you will receive your products within less time. I did contact their customer service department, and whilst they were apologetic for the delay I am still waiting for the refund of my express payment. It is this sort of thing that tends to leave a sour taste in my mouth, and makes me a little dubious about using this service again.
Trusted Company with Great Variety
Been buying from Ezibuy for a few years and have found them to have excellent choice of quality clothing. Reading reviews helps. Having the actual length of the garment stated really helps, as I like a midi length. Being able to use click and collect and Afterpay, I am a very happy customer. Love receiving the catalogues in the mail.
Been a customer for years and they are fabulous.
I also spend way too much with them. I've purchased clothes, shoes, clothes, furniture, pot plant holders. You need to know the sizing of the brand. Love Heine. So chick.
Love Ezibuy, unfortunately I spend way too much money here !!
Love Ezibuy, unfortunately I spend way too much money here !! I normally shop SARA and have started buying clothing for my daughter, even better when you manage to pick items up on sale. Easy shopping, easy returns
Beware the Silk scam
Ezibuy 19sm 229965 red purple silk shirt
1. Colour is not vibrant compared with catalogue photo.
2.This is NOT 100per cent silk as stated on garment and in advertising.
Don’t pay for silk and get synthetic fabric posted to you.
Ezibuy is legally required to check manufactures claims for items sold in Australia.
Ezibuy did not do its Quality Control on this garment.
Know your size and keep smiling :)
The key to good online shopping is knowing your size in that particular brand. After 2 returns, I think I have hit the jackpot! Great online store with easy manoeuvrability and styles.
Best clothing supplier!
This company is New Zealand based, with a NSW contact point for Aussies. In years of doing business, I have found them unfailingly friendly and helpful. I can browse and shop on-line, or receive a snail-mail catalogue. I can order by phone (free call to NZ), and even have items kept for me for 7 days awaiting my cheque.
Returns are without question, for refunds or exchanges. And their items to buy are extremely varied and good value.
No more fashionista disasters
A great online store. So many choices suiting all body types. The key to success is knowing what suits you. Reading reviews and sizing labels. Great bargains and combination. Ideas.
The reviewer stated that an incentive was offered for this review
Dress not well made.
I paid $169.99 for a dress only to find that the pin-tuck detail on the bodice has not been finished off; loose threads not tied off. I'm going to have to finish off the stitching myself to make sure it doesn't come apart. Although I love the style of dress and the linen/cotton fabric will be great for summer, I'm quite disappointed in the quality for the price I paid. While the dress is as advertised, it is not properly finished. This is the second time I have purchased from Ezibuy and been disappointed. I won't be buying from them again.
- Verified customer
Ezibuy Customer for Years
I have been buying from Ezibuy for years as being disabled I cannot just wander around the shops to try on things in a fitting room without a chair. I do believe in reading the reviews as this gives an insight on the garment I'm looking at, runs larger or smaller, loose or tight fitting. I have had to return many items and even though it costs to return, being able to order, receive, try on and exchange all from my home is worth it. I never pay full price for anything I buy, it will always come on special at some point. Yes, they are dearer...than going to the shops but most of my wardrobe is from Ezibuy as I don't go to the shops that often. If I have a problem, which I have had in the past, they do everything to fix. I had one parcel with clothes missing and they refunded or replaced the items (1 was not available). It took a small amount of time but I eventually got it. I can't fault them and will continue to buy from them. Ezibuy used to be owned by a NZ company but now owned by Woolworths.
Terrible, do not shop here.
Only got 3 of my 11items I ordered, and out of three of them 2 were not 100% cotton as advertised, as this is a necessity for my child's skin condition I was not impressed. I gave two stars as the quality of the fabric was good regardless of the cotton factor, and I was able to send back after calling and making a complaint. When I called and questioned the dishonesty regarding the cotton they did however blame the people who supplied them.
I also asked where the rest of my order was and they said I needed to wait 10 days but they couldn't giv...
I returned a pair of expensive pants that were far too large for me, they informed me that they couldn't accept them because they were no longer in new condition.
These pants had been taken out of the packaging and not even tried on because they were several sizes too large, returned straight back into the packaging, and sent back the same day.
Now I'm out of pocket and have a pair of pants I can not use.
Not worth the hassle
I had used ezibuy multiple times and I can honestly say I have had a problem every time. The sizing is ridiculously out of whack so you have to return items which then incur return post fees. I do not know many online stores that would dare charge for returns these days. Delivery is the next issue. It never arrives without problems. It’s either dropped off without permission or goes to the post office when I’m apparently ‘not home’ when I am. The customer service ladies are nice but it doesn’t make up for the absolute shambles of a company it is. I give up.
- Verified customer
happy with the products offered by this company
it was easy to navigate through the whole website and the products offered were pretty wide and various. bought the next products at discounted price and happy with it. they rarely give discounted price for next items but once they do, you better go for it.
Long time customer ... no more.
I quite like some of the products, but after returning an item and having double postage fees charged, it cost me $17.40 to deal with them. I rang up and queried the shortfall on my refund and simply that's their return fee. She was pleasant enough about it, but I cancelled my account. With so many online stores offering low or no postage and no penalty to return ... they have lost my business. I probably was a customer close to 15 years. No more.
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Questions & Answers
When looking at sheets the king option is called ‘king NZ’. Is this also an Australian king size?
Curious as to why Ezibuy refund the smallest amount back to PayPal, yet the other 2 are still pending 3 days later? The other 2 are of course $360 in total. Only processed the 1 for $68. How long will it take to be completely refunded. Anyone know.
Does 1800148148 still exist, have tried it for days with no answer just music
In over 20+ years I have never had an issue contacting this company via the nominated phone number. Always answered immediately and so easy to press 1 and speak directly to one of the women on the phones. Find the majority are extremely pleasant and knowledgeable about the products on offer.
However, I have noticed lately that they sometimes have Asian accents which I assume means they are outsourcing the phone order system to Asian Call Centres. Calls to the 1800 148 148 number used to always go to a New Zealand call centre and the women were so easy to talk to - since the use of the Asian women it is a little harder to communicate and you do not know if they have understood what you wish to order - until you receive the invoice via email.
Find the majority of deliveries arrive at my home in 1-2 days - which I believe is a great service. Plus the tracking system via the invoice works very well.
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