EzSpace

EzSpace has transformed my home with their stunning, high-quality furniture! Their exceptional customer service made the process a breeze. I'm thrilled with my stylish, comfortable pieces and can't recommend them enough for anyone in Australia looking to spruce up their space!

Overall good experience, very good product quality – Very pleased with the quality of the mo loft bed from ezspace. The delivery was delayed by 2 weeks but all packages arrived in good shape. We hired an installer, it took them 5 hours to install the whole mo set .

UP Armchair – The fabric and design of the UP Armchair are absolutely fabulous! I am completely in love with it. It’s so comfortable that I never want to leave it, and my cat feels the same way!

DO NOT BUY! Was expensive for both the item and shipping. They clearly forgot to ship the item because they told me it was delayed and then turned up the day after I complained. They sent 2 instruction booklets, both of them were incorrect and barely in English. Customer service is nothing but email back and forthing of denial. They have no… Read more

number. Deny doing anything wrong. I now have a half constructed bed that I'll need to get rid of. You're better off buying from Temu.

Buy products from this place at your own risk! We bought a wall bed and matching cabinet. The instructions were illegable and all panels came damaged with chips on the corners and scratches. The wall bed major panels cannot be screwed on to the panels as they are too heavy and the screws provided were small and useless. The front panels of the… Read more

wall bed keeps falling down. It's extremely poor design We had to seek advice from carpenters on how to fix the wall bed. The matching cabinets never arrived. We have been following up and it's now over 7 months with no item or delivery date in sight. The business keeps saying there is a delay in shipping and it's going to be another month. Every month we get the same message. This business provides inferior goods and unbelievely poor service. Stay away!

The murphy bed was obviously one returned by another customer. It was dirty, hand prints, broken gas strut mechanisms, damaged veneer, incorrect screws (to short), no mounting brace. It arrived at end of January and unfortunately being on holidays to start of March we did not attempted to assemble until today 31 March. There is no phone number… Read more

to the company. Only an email . I have asked for replacement parts and 50% return on purchase price as it is of very poor quality and damaged. Don't waste your money, time or piece of mind. Bear in mind I had a qualified cabinet make build it and he could not believe all the issues and damage. He is sending me photos which I will upload shortly

I recently purchased a wall bed from EzSpace. The design is sleek and modern, fitting well in my home office. Assembly was straightforward, though the instructions could be clearer. Delivery took longer than expected, but customer service was responsive. Overall, I'm satisfied with the product's quality and functionality.

EzSpace's space-saving furniture has transformed my home! Their wall beds and storage units are both stylish and functional, maximizing my living space. The customer service was exceptional, guiding me through every step. Highly recommend EzSpace for quality and efficiency!

EzSpace's wall beds and cabinets have transformed my home, offering both style and functionality. Their space-saving designs are impressive, and the quality is top-notch. Customer service was responsive and helpful throughout the process. Highly recommend EzSpace for anyone looking to optimize their living space.

Poor product with poor installation guide, poor delivery service with ZERO CUSTOMER SERVICE,. BUYER BEWARE THIS IS AN OVERSEAS COMPANY WITH ONLY A WAREHOUSE IN AUSTRALIA, NO CONTACT PHONE NUMBER

Our order of a mattress never arrived after they said it was shipped. Contacted them they said the mattress we ordered actually wasn’t it stock and would not be in for a long time so offered an alternate mattress.. which we accepted..again never arrived. The tracking number they supplied us with is incorrect. We had purchased a bed frame which did… Read more

arrive…but only there mattress fits the bed. So have asked them to refund the bed if this mattress doesn’t arrive. I’m waiting for a response. I do not recommend buying a bed frame or mattress from them.

A nightmare – Waited over 7 months for a mattress for our wall bed. Wall bed arrived with cabinetry damage not packed well enough and rough courier. Told mattress was on its way, then told lost in transit then told it has been reordered and then told lost in transit again. Lies after lies. I was going to order two walk beds with mattresses glad I didn't. Never… Read more

received the mattress, offered a refund and I bought a mattress locally As I had overseas visitors with no bed to sleep in. Delivered in 5 days. Basically it has been a nightmare. I wouldn't buy a nut and bolt from ez space they are an absolute nightmare of a company in my opinion, this is my personal experience. Putting the bed together was challenging. The video online didn't represent The bed I was putting together. The gas struts didn't line up with the mounting axles which was a challenge to alter. Fortunately I have a mechanical trade and was able to solve the issue, not sure how a non handy person would have achieved putting this together. All in all a nightmare of about 80 emails back and forth can't actually speak on the phone with anyone. Hence if I could have given zero stars I would have.

Avoid at all cost, buy cheap buy twice – Wouldn't recommend to anyone, waited 4 months for bunk bed to arrive only for it to be damaged and unusable. After finally getting in contact they sent replacements which were also damaged. Tried getting in contact requesting a refund and to return everything to no avail. Stuck now with a damaged unusable bed for our son. Not acceptable.

AVOID...ABSOLUTE NIGHTMARE – TERRIBLE! AVOID AT ALL COSTS Ordered MO Loft Bed. No shipping info sent after the purchase. Three weeks later I contact them as I paid for in stock items. All of a sudden items are ready to ship...except the bloody bed!!!!!! No explanation of where the bed is until several emails sent and weeks past only to be told that this in stock item that I… Read more

paid extra to attain at the time of purchase is not available until 3 months later. By this stage we have removed the bed my daughter has so she has no bed. Every item that arrived has been damaged. Scratches, dints, bits peeled off, dints, pain marks. Unbelievable. The furniture that my children have used for the last 5 years looks in better shape. The instruction manual is pathetic. It took 15 hours for my husband (an engineer) to assemble. 15 hours! Only to discover that they have sent us two of the same desk tracks. So the desk is stuck half assembled. One side locked in place, the other track destroyed because it is the wrong one. And what to we have? Weeks of emails and phone calls unanswered I keep being told the team will review your case. I have a bedroom out of use, I have a child with no bed, I have an unsafe space and their team is reviewing the case for weeks on end. They blame transit of course for the damage which is unacceptable and ultimately pack your products better if that was damaging them but it is clear it is on the manufacturers end. Pathetic! They even offered a refund for the bed that is not here? What was that supposed to do? We already paid $1500 for everything else? Disgusting business tactics. Disgusting quality.

I will start engaging with Papal to refund. I do not have weeks to wait for them to decide if they will replace their faulty/damaged items. I will have to get a tradesmen in to fix the desk and purchase new tracks as I have asked several times if tracks can be sent out and the question gets ignored. I will also have to continue to wait for the bed for my daughter. Who knows what that quality will be like IF it arrives.

Update new tracks have been requested. But no update of when.

Fraud! – DO NOT buy anything from EZ Space! It's fraud! I have waited more than 3 months without getting any thing. After I requested cancellation, they suddenly sent the item out and telling you that the order cannot be cancelled. And when you thought you would get your order, NO! You will find that they only sent you a part of the whole order. And… Read more

definitely they won't send you a functional part. So you will not be able to cancel your order, and hold a non-functional rubbish in your space.

Bad experience if things go south. Avoid the headache – Damage compensation still not processed after a month, missing item (top-shelf) supposedly resent but no signs of any updates for 2-3 months. Bed frame arrived slightly damage and had missing parts (wood screws and half of the instruction manual). Also included a bunch random bolts. Final assembled product is acceptable, the result of their… Read more

less-than-ideal build quality and utterly tragic instructions, and my average DIY skills.

Support is extremely slow to respond.

Edit: Top-shelf has arrived 8 months late with slight damage.

Don't buy the wall bed. Unsafe product. Bad customer service – Stay away from this business. We made the mistake of ordering the vertical wall bed from this company. $1400 down the drain, and no hope that they will give us our money back or come up with a solution. Three key issues: It started with significant delays in delivery and extremely poor communication. The original delivery expectation was 25 July… Read more

2024. After placing the order, we had to repeatedly reach out for updates, as at no point did EzSpace inform us about any delays. On 22 July 2024, we heard that the container was delayed and expected in early to mid-August. On 12 August, we were reassured that delivery would occur promptly once processed. On 4 September, we were told that the order was not in the initial shipment and would arrive in a later container scheduled for mid-September. Ultimately, the bed was delivered on 10 October 2024.

Next: The website explicitly mentions that the wall beds are "designed with safety locks to prevent accidental folding, ensuring peace of mind.” However, the bed we received lacks any functional locking mechanism to keep it securely lowered, which directly contradicts the claims on their website. Additionally, the bed requires the weight of a mattress to remain lowered, something we only discovered after partially assembling the bed. So, if you want to turn the mattress over, the bed will slam back up. And I mean Slam with force. Before ordering, I checked with EzSpace to see if our current mattress would suffice. At no point was it made clear that a mattress is a crucial part of keeping the bed down. The bed’s inability to stay down without a mattress is a critical safety issue. This, combined with the absence of the advertised safety locks, poses unacceptable risks and undermines the product's usability.

Last: Assembly Issues: the assembly instructions and the accompanying YouTube video are misleading and incomplete. For example, installing the gas struts (or "air rods") required significant physical effort and improvisation, contrary to the instructions. We reached out to them about this well within the 30 days after delivery but, unfortunately, did not immediately ask for our money back because at that point, we weren’t fully aware of the other problems we would encounter, and we were willing to give them the benefit of the doubt. I sorely regret this because they now refuse to give money back. We’re many emails further, without a solution to any of our problems in sight, but outside the 30 days.

We would not have made this purchase had we been provided with accurate information about this product's assembly and safety requirements, including the advertised safety locks. The delays and poor communication are frustrating, but the fact that the bed is unsafe for use is the biggest concern.

We have reached out numerous times, but all they do is ask for pictures of the issues, and all we can do is explain that we cannot make a picture of parts that are not there. The product they delivered is nothing like what they advertised. I have no faith in the accuracy of any other claims from this company and seriously question their products’ overall quality and reliability.

Stay away, stay away, stay away!

Do not purchase bunk bed – We purchased the Teom Bunk Bed over 4 months ago. It took over 8 weeks to arrive and has missing and broken parts. 35 emails later we are still getting template responses with no resolution. We’ve been promised replacement parts for 8 weeks and sent multiple fake tracking numbers telling us the item has been shipped, yet the shipping company has… Read more

confirmed it does not recognise any of the consignment numbers. So disappointing, and a waste of a lot of money and time.

Avoid at all costs – I only received part of my order, and one of the boxes that did arrive had a damaged piece. After several weeks of back-and-forth via email, I still have missing boxes, including the mattress. There’s no contact number, and many responses are automated by an AI agent. I’ve repeatedly been asked to send photos, which I’ve already provided, yet… Read more

there’s still no information on when—or even if—I’ll receive the missing items. I requested a refund, but I've received no response.

Don’t buy from EZ Space – Update Feb 2025 : now 11 months and I still don’t have the main loft bed. Now taking this to Fair Trading. Don’t buy from this vendor. I bought the EZ Space Mo Loft bed bunk set and accessories for over $2000. Over the last 8 months, they have attempted delivery 4 times and parts were missing and also damaged in transit. Freight company says items… Read more

not packaged securely. EZ Space says not their fault. Looks like I will be submitting to NSW fair trading commission for intervention to get a refund. Buy with IKEA, Ecosa or Temple and Webster.

heart broken – Unfortunately our experience has been very sad, Freight saw so much damage to my sons bunk, slide and underbed storage ( over $3500) communication only via email was difficult and only received part replacement product for the slide storage which was smashed AGAIN. Packaging is not good, and product is not great quality to handle freight. Still… Read more

waiting on a matress we requested a refund for nearly 5 months later. Heartbreaking for my sons first big boy room. Massive cost for a product that is dinted and we had to limp together with extra screws etc purchased from home town hardware store.. still no complete slide or underbed storage! My wife who works full time and raises our family and runs our farm has spent hours on this trying to reach solutions only to receive more damaged product, take more photos, take more costly time!

DO NOT PURCHASE FROM THESE PEOPLE YOU WILL BE WASTING YOUR MONEY!!!! – Awful product and customer service. Bed was badly damaged in multiple places. Looked like it was second hand and had been built before. Holes weren't drilled properly, instructions missing multiple components. Bed was extremely unstable once built and wasn't safe enough for child to sleep in. Ended up having to take apart bed and all pieces are… Read more

now sitting in my garage. Customer service was terrible, no contact phone number or ability to talk to someone even though we requested assistance multiple times. No evidence of a resolution just precanned responses to email requests. DO NOT PURCHASE FROM THESE PEOPLE YOU WILL BE WASTING YOUR MONEY!!!!

High-Quality Mattress and Great Customer Service – Def an exceptional shopping experience from start to finish. User-friendly website, easy to find what I was looking for. Their customer service team was responsive and helpful, answering all my questions promptly. Delivery was on time, and the quality of the mattress exceeded my expectations.