Factorie

Their online sales aren't in store so don't be fooled with these scammers. Brought stuff online to be told they were out of stock so I tried in store and was charged full price. Not to mention there is absolutely no way of contacting anyone for customer service. I've had to contact them via Facebook which takes 3-4 days for a damn reply Pants were $35 online and charged $44.95 Show details

Terrible Customer Service – I'm still shocked at how rude one of the girls were today at the Factorie Store at Eastgardens, Pagewood. Really awful customer service and attitude. I will never walk into that store again.

Ingle Farm Store** – WORST service ever. Will never shop there again. Ingle Farm Factorie store I stood there for 10 minutes waiting to get served while the assistant was on a personal call. Like WTH. Told my friends also.to not shop there

i LOVE factorie! it’s my go to store – factorie stores are all across australia and it’s amazing! it’s so easy to access! you can get lost in the store for HOURS! the quality and materials being used are really sustainable and last ages. factorie stores are always clean and taken care of

Perfect!! – I order from online it was pretty easy website to navigate, products weren’t badly priced!! Super fast delivery got my order within the day!! The products I brought were good quality!! Show details

Good selection of trendy clothing items – Store was easy to navigate and the store front was enticing. There were a wide range of products other than clothing, such as accessories and useful at home items

Misleading information from staff and unlawful practices – Purchased a t shirt from my son from eastland. My son wasn't present so was guessing the size. I asked if I could return or obtain a refund and adamantly told I could. Size was too big - swapped for a smaller size at the knox store. The fit still wasn't correct. On returning with the receipt and tags unworn was told by the junior staff they are… Read more

not permitted to give a refund but a store credit. Wasn’t interested in any other items. Was still told I was not going to be given a refund. I think your managers need to be educated about consumer law - I got my refund but will never shop in a factorie store again!

Never buying one again – I've purchased many pleated skirts from Factorie as I love the look, but every single time after one wear the zipper breaks. All the skirts fit me perfectly but the zipper gets stuck and cant zip all the way up due to the terrible quality. I've had to replace the zipper in all the skirts with a better quality one. Save yourself the frustration and just don't bother getting skirts from factorie. Awful quality. Show details

RUDE SERVICE – went to the parramatta Westfield store. Service was RUDE and moody! felt very mistreated. Won't be shopping there again! overall clothing quality is good and reasonable pricing. Show details

Misleading Tags and – Loved this brand until I realised these guys have different products named as same. Got few pairs of Skinny Leg jeans a year back which fitted perfectly, very comfortable and exact lose fit, so ordered new one since I love the fit. Unfortunately the same jeans, same waist size and everything is a like a super skinny jeans that won't even fit while… Read more

wearing unless I fight with it. The new jeans are almost a inch or more small in diameter which is unwearable at this point.

Bad quality of clothes – I bought a skirt and took it home to put on and the stitching was coming apart so i returned it in exchange for a different one. Brought it home, have worn it a couple of times and now the stitching is coming apart again. absolutely ridiculous. Show details

Worst Online Customer Service I have EVER experienced. DON’T waste your time on these people! – Bought a nice black crop top in a XL from online with express shipping. Didn’t get a notification to let me know about my tracking number. Had to complain numerous of times to know the whereabouts of my order, even tried to contact Australia Post with no response. My order was supposed to be delivered to me today but it was STILL in the Melbourne… Read more

facility and I asked the customer service online to find out what was going on with my order. They got it lodged and with a lack of not getting back to me about my order like they promised, I finally snapped at them and told them to cancel my order and give me a refund. I told them that they were a horrible service and that I’ll NEVER do business with them ever again. Do NOT waste your time with these people!

was enthusiastic now I am not – clothes , fabrics and store in general is incredibly good and exquisite until a female member threatened me , which made me feel terrible and disappointed in this store.  Show details

Sworn at by worker – I was in this store and was shopping tried on some clothes but when I was finished trying on clothes I left the ones I didn't want on the rack and went to buy the three items I did one but the work they told me she was busy can I put the clothes away myself I said no sorry can you please just serve me she then said she refuses to serve me I said… Read more

why because I didn't put the clothes away she said I can refuse you service when I want to she then told me the coworker also won't be serving me all because I didn't put the clothes I tried on back in the exact spot so she then told me to go get f***** and f*** off what great customer service this one provides and to top it all off their head office has take a 3 days and still haven't contacted me in regards to the matter I wouldn't be shopping here if you want to be treated like you are beneath them

Ok a few issues with online orders – Ok...took a while to refund me for a product that I paid for which was out of stock however after calling the cotton on group and sending Multiple emails requesting my money back I finally got a Refund. Clothes quite nice though can’t complain.

Package has yet to show up even with express postage – I ordered online on a Monday and paid extra for express postage so I would have it for a function that weekend only to have it not show up. I still havent received an email saying that my package is on its way so I dont know if its even been sent out yet which is disappointing. I was looking forward to its arrival but instead I have to go out and buy a new outfit instead.

Worst Customer Service Ever!!! – My daughter & I went to factorie at Westfield Carindale. My daughter needed my assistant as she was inside one of their change rooms trying couple of pants. The short that she tried was too big for her so being similar size with my daughter I tried that short for myself. While we both were in that change room this rudest shop assistant ‘a short… Read more

girl with black hair’ started to telling us off & kept shouting from outside about the rules that they’re not allow 2 people in the same change room. I answered her back from inside the changing room that I’m this girl’s mother & my daughter needed my help. This girl started throwing attitude at me & kept yelling from outside about this rules their shop has. I respect if your shop hv that rule gud on you but what I am really upset this girl didn’t even use her common sense of brain & instead of letting us finish change first she kept being SO RUDE!! Hey am a mother who will stand for my children until my last breath. Don’t you DARE telling me of any rules in the world that I can’t be in the same change room with my daughter. Having rules is important but please use your human being common sense & have more respectful & fleksible to your customers. Not everyone in this world are maniac for there are still many many good people out there. Please listen to your customers especially when your customers already told you that ‘we are mother & daughter’ gee your brain is already full of toxic.

Worst customer service – Southland store. The young girl there didn’t greet or offer any help as I was looking through a pile of clothes. When I asked if they greet she told me “not this early in the morning” Show details

Misleading service – 2 days ago my wife bought clothing from the Cockburn Central store and the checkout lady informed my wife that she had $10 off her next buy after scanning her Cotton On perks card. Today we were in the store trying to claim this $10 discount whilst buying more products and the bloke at the counter said to claim this discount we need to show an… Read more

email from Cotton On which would have had a barcode in it for them to scan. This email should have been sent to her on the day of the last purchase however my wife didn't receive any email (she checked junk mail). So even though my wife had the receipt of the last purchase, and verbal confirmation from the previous store clerk, the bloke at the counter wouldn't accept the discount, at the same time as laughing about the situation we have been put in (spending 30 minutes in this poxy store). My wife was misled by both the service provided by Factorie and Cotton On. We're not going back to this business which prefers to milk customers as much as possible. I'm not surprised to see so many 1 star reviews of this business.

bad Staff members – I can’t believe that this young girl asked my sister to give a donation when she doesn’t even have a job. She was only buying a beanie and was surprised when she was asked to give a donation. Show details

A brand that has quickly fallen into cheap, plastic oblivion – A brand, which once was hip and cool for the younger generation compared to it's larger Cotton On, is now a over-priced, with badly designed and cheap quality clothes. It's style has changed enormously confusing itself with 90's obsession and hip 2000's wear (like pick a style and stick with it dammit!). My mum is a dress maker so when I step foot… Read more

into this store, I know just by looking how thin and horrible the material and structure of these merchandise is. People... don't buy these products unless you won the lotto and feel like wearing that cute skirt once. Don't trust they are going to keep in good condition, it is not made for all body types and it will be thin as your grandma's faith in young people.

If anything, stick to Cotton On.

The Clothing used to be good – The clothing is now terrible. The clothes are all mostly 80's fashion. The clothes are too bright and fluorescent colored. Why can't it just go back to the aesthetic fashion? It's 2018 not 1980, no one wants that rubbish. Change your style like seriously. And not only that I went to a few factorie's and they didn't have size 10 in the skirt I wanted but it had every other size. Don't go here unless if you want to look like a 80's person.

I would never recommend this brand to anyone! – Worst service EVER! Got talked over, interrupted and put on hold whilst speaking to their phone service staff! Their social media team is just as bad, unresponsive and unhelpful. They have made making a return of ONE item such a long and painful process! I was turned away in store, told to call them to have it organised, even though their terms… Read more

state a refund or exchange will be organised in store on the spot!

I would never recommend shopping with them and I will never again!

Poor Quality, dumb sizing – The clothing is all made of the cheapest & most breakable material (vicose, mainly). I ordered 2 of the same thing in different colours, same size, and one fits fine and the other is far too big. they were on sale so i cant return any of the garbage pieces i bought online. never shopping there again.

Service is appalling – Whitford Store in Perth My daughter and I went shopping on a Saturday looking for a pair of shorts. There were 2 girls working with 4-5 customers in store. Both girls were busy putting stock away and were not acknowledging anyone as they came in or asking if anyone needed help. My daughter found some shorts, made her way to the change-rooms… Read more

through mountains of stock everywhere and tried on the shorts. They were too big and as she came out one staff member was standing right there, I waited for the staff member to help but as she did not I said in a loud voice that I would find some for her as we obviously were not getting any assistance here.The staff member then said that I could ask if I needed help and I explained that it was her job to help customers.She explained they were very busy putting stock away and I asked if customer service should be a priority. She apologized and then went back to doing exactly what she had been doing leaving us and the rest of the customers to fend for ourselves.This was the 3rd store that morning that totally ignored their customers

Toowoomba store – Store doesn't look like it has seen a vacuum for months. Maybe need to start staff 30min earlier every morning. Staff seem busy with stock but not serving. First appearances on walking in isn't good.

Terrible service through customer service either email or telephone!! frustrating and time consuming – Australia post delivered my online order to wrong address. The items were not retrieved by Australia Post and they accepted it was their fault. I now have to contact factorie as they still own the goods as I had never received. So this is where my complaint is - I could not get through on their customer service number and have sent 10 emails. They… Read more

don't even read the complaint or email and advise to look at their frequently asked questions. There is no reference to how to contact them for Factorie to contact Australia Post. been going on since 7 December! Christmas gifts, looks like I have to rush out and buy more gifts! so frustrated!!! So unprofessional.

Awful service, time consuming, frustrating – I purchased shorts two for $30 in store got home and found the tag size was completely incorrect the x small was actually a large! I rang them and couldn’t understand what the woman was saying on the other end finally I was told to order more online then return the incorrect sized pair with the return slip I was told I would not be charged for… Read more

this, this was a blantent lie this would cost me $10. I then rang a store, spoke to the area manager by coincidence she said she’d get someone to get in contact with me.... no one ever did! I live rurally so it’s a fair drive that I ended up having to do. Finally I received my order only to find one pair of shorts in the two for $30 deal???? I had to pay more in postage. This company ended up costing me money, time and petrol all for one lousy pair of stupid now expensive shorts. I definitely do not recommend this company to anyone they are useless and unprofessional and couldn’t care less about their customers.

No confirmation, no order – I made an online purchase on Tuesday night but never recieved a confirmation email or australian post email with my order number or anything like that, I expressed this to factorie customer service, they replied by asking for my order number, I proceeded to explain the situation again as well as provide them with a bank transaction of the order… Read more

and personal details so that they could identify me. They then told me that they couldn't help me unless I had my order number. Incredibly frustrated I called them and was put on hold for 2 hours, I hanged up as there was a lot of anger built up inside. I have no idea what to do and this is the most frustrated I've been in a while

Inconsistent measurements – This is ridiculous. I've been buying the same brand of high waisted jeggings from Factorie for almost two years now. There's no consistency in sizes. I usually shop by my measurements rather than size, but its so insulting when I can't tug up a size 14 from the same brand I normally buy in a 10. I even double checked my measurements and weight,… Read more

cause you'd think, oh somehow I haven't noticed going up two sizes in the month since I last bought a pair but nope. Honestly? I really liked your jeggings cause they were so comfy but I think I'd rather fork out and just shop elsewhere from now.

Bad Service! – Shopping tonight at Ellenbrook factorie and the rudest lady was serving. She felt the need to tell my mom what time they were closing and when my mom replied that we'd be out in time she proceeded to very rudely say "yeah, whatever". Better staff might be necessary!

Very cheap and doesn't last! – I bought 3 spaghetti strap dresses from Factorie at Airlie Beach while on holidays. Each cost $30. Each dress strap broke in one way or another while wearing it or when putting it on. Very cheaply made and does not last (not even a day when worn). This is not what you expect when you buy something - let alone 3 times! Did not have time to return the dresses as we were travelling through but will not be buying here anymore.

bought the cutest pants and some shorts – it was $5.35 short, the man who served me paid for the rest. thank you so much ruben <3 Show details

my is love your shop – my is buy like 90,0000 finks fwom dat shop i just loveeeeeeeeeeeeeeeeee it my could live out of dat shop