Factory Buys

After looking for a Gessel 9 zone queen mattress this company came up on google and the cheapest after paying for it the confirmation came up as a single mattress not a queen I got in contact with the customer service sending them a e mail with there order number explaining what happened was given the run around trying to get this order… Read more

cancelled and given crapp about other charges for cancelling order When it states leaves warehouse in 2 business days when was even 1 hour after I first tried cancelling the order I e mail them 6 times trying to have order cancelled and still getting run around This company is bad and will not be recommending them and will be getting Australian consumer affairs and Australian Fair trading on to this company then will post a bad descriptive review on all social media platforms after searching for queen matress there platform bring up a mattress but after paying for it it confirms it was a single not a queen mattress what I put in search engine gissell queen matress 9 zone and lead me beleive right up to payment u was ordering a queen mattress after I got sent confirmation e mail it stated was only a single I got stray on to customer service and had nothing but crap from customer service operators explaining what happened and wanting to cancel this order then was informed about some crap hidden cost return to stock charges funny when it saids won’t be shipped till 2 buissness days when I tried cancelling it not even an hour So will be getting Consumer affairs and Australian fair trading involved I’m a veteran on a pension There is no excuse not to have this order cancelled or crap hidden charges typical scamming company Buyers beware of there crap

Sturdy and good looking – Sturdy outdoor chairs. Easy to assemble and they look superb. Show reply

Deciding which mattress to buy was difficult because there were so many good ones. I decided on the darker colour. I put the mattress on the bed. I have to admit, two people opening the mattress would have been good, but I wasn't going to wait.… Read more ·  1

I'm very happy with the product. When needed I will buy from you again. It's affordable and so worth it. Thankyou

Great Mattress love it very comfortable. Already brought one before, from you guys so got another one for the spare room Show reply

We bought a recliner online bad mistake . My uncle thought it would be good as it had a lift function because he has bad hips . So the thing arrived and was put together . However the one thing missing from their sales blurb is that to use the footrest you must be almost in a lay down position this was not suitable for my uncle who needed to be… Read more

in a near seated position to use the footrest just like his old chair and the one before that so no good . So we contacted Factory buys to organise returning the chair as it had only been sat in once they said yes no worries pack it back up in the box send through photos and we will organise return . Well what a joke a couple of days go by they send an email saying their will be a $460 restocking fee we paid $555 for the chair so it was a no brainer we were not going to send it back . We have donated it to our local footy club for a raffle with all the right info about the chair . So buyer beware buying online especially of bloodsuckers like this is a gamble lesson learnt will never do it again .

I'm absolutely thrilled with my recent purchase from Factory Buys. I bought a king and single sized bedframes, with 2 mattresses and mattress protectors and am very impressed with the quality and value for money. The metal bedframes are very sturdy and were easy to assemble, and having never bought a mattress in a box before I wasn't sure what to… Read more ·  1

expect, but are very satisfied and you can feel that the products are well designed ergonomically to assist will good skeletal alignment as you sleep. I ordered mattresses that were firm and I think they are the perfect firmness, but Factory Buys offers many other options so if firm is not your thing then I recommend selecting a softer option. Overall I would say that their products are far superior to anything I have bought in the past from furniture stores, but with the bonus of only paying amazing wholesale prices for it!

What really blew my mind was the customer support, it's seriously unlike any customer assistance I have ever encountered. We live in a very rural NSW area and were recently flood affected and this interrupted freight deliveries. The customer care team were in contact with me daily giving me updates on the locations of each parcel and were beyond brilliant and this really made me feel confident in my online purchase because they really care and do everything they can so that you are completely satisfied with their products and services.

Factory Buys will now be my go-to for online shopping, I can't recommend them enough and I've been telling friends and family how stoked I am with our new bedding. Their prices are unmatched, their products are high quality and their customer service is next level! Don't hesitate to order!

Extremely happy with products – I haven’t brought big furniture online before and definitely not beds but I learnt from the local bed places what you needed to get and went online to match the information and have bought 2 x queen bed mattresses and frame and headboard along with the same for 1 x king size. These mattresses were the best we have ever had. Also got 4 x bar… Read more ·  1

stools and they are gorgeous. An outdoor furniture set was good. I was expecting it to be a bit more comfortable and the backing to be higher but still ok. The service was outstanding from the website and correspondence and follow ups were awesome. Just a little hiccup as I asked not to deliver until after a date as our new home we couldn’t get keys for until that date and it was delivered by contractors and was put in front of the garage and we were not advised it was arriving just lucky the cleaner was there and able to let us know. Did advise and someone was going to get back to us and no one did. Overall I do highly recommend them and will definitely be getting more from them. Great prices and service is better than some locals.

Very happy with our purchases of queen size gas uplifted beds from Factory Buys. Quickly delivered and easy to put together. They suit our need for a quality bed that also provides extra storage underneath. Show details ·  1

We purchased king bed base and mattress some weeks ago. Delivery was quick, instructions to put bed base together were easy to understand, definitely need two people to put in together. The mattress, oh the mattress is amazing. Best sleep ever, It is so comfortable. Absolutely love the bed. The price is incredibly good for the quality of the bed. Lyn. Show reply

From purchase to delivery was excellent with communication. Then to the sleep test and it passed with flying colours. Super comfortable and would highly recommend Show details ·  1

Bought a bed package for guest that where supposed to be staying ended up coming way later than the shipping time frame indicates, so they had to sleep on a blow up matress Put the bed together very flimsy defiantly not worth the price paid (kyto bedroom package) bolts missing so had to go to Bunnings to buy more, holes didn’t line up so had to… Read more

get that problem sorted. Quite disappointing for the money spent! Customer service was good when trying to track down where it was as the courier they use don’t update you like they are supposed to! Was only offered a $50 gift card for compensation which is no use to me. After explaining it was no use to me there was no further effort on their end to offer even a $50 refund just a thank you for understanding Disappointing experience over all.

Bought Giselle premium mattress, ridiculously terrible, in 1 week lumpy, springs hurting back and body, absolute rubbish, worst mattress ever made Show details

They REFUSE to unsubscribe my email... shameful behaviour, and I have let them know.

I bought a Xmas tree and the leaves were falling off. I let them know and they were very quick to respond and offered me something else. They were very apologetic. They were fantastic. Show details ·  1

Have purchased a few times and every time goods have been amazing. Beds, mattresses, bedding and rugs all A+++ Fully recommend Factory Buys. Great communication every step of the way and very helpful delivery driver. Show reply

Brought this mattress for the spare room, my mother in-law slept on it and she said it is very comfortable. Great price and fast delivery, I am very happy with the whole shopping experience. Show details ·  1

Been looking to get a new mattress went though factory buys by god outstanding customer service fast delivery and my mattress is so comfy and my back feels amazing recommend  Show reply

I have bought a mattress, a headboard and a bed frame from Factory Buys and have been delighted with my purchases each time. Easy to navigate around the site, which is a plus for me. As a senior technology is NOT my strong point. Prompt delivery and communication were excellent. But the overall winner for me was quality and price of products. I would recommend to anyone. Show reply

Easy to order via the website. Came quickly and was super easy to setup. Now the important bit. The mattress is incredibly comfortable and get the best nights rest in a long time. Firm which is exactly what we wanted, think mattress and nicely cooling with the gel top. Thank folks for an easy transaction that I will be repeating in the future. Show reply

I couldn't be happier with my mattress purchase! The time it took to arrive was fantastic, it's super comfy and the price.....excellent! I will be shopping with you guys again that's for sure. :) Show reply

Very happy with Purchase. The bed was incredibly easy to put together and the mattress is very comfy although the corners/edges are a little soft in comparison to the rest of the mattress. It suits our needs to a 'T'. Definitely will purchase from again Show reply

My first experience purchasing on line for a Mattress, was Brilliant,the product looks just like the website photo's. Their email responses were excellent! And the tracking system was helpful ,plus the Truck driver who delivered, gave great service. Thank you to everyone involved. Queensland customer . Show reply

Very surprised at the quality of the bed and mattress. Have spent 5 times as much in the past and this is way better. Cant beat the price and arrived at the expected time. Show reply

The store had variety of options to choose which I really liked so I can compare the products and choose what really matched my preference. Even though I searched for products from other stores I keep coming back to factory buys and I made 3 purchases recently which I'm enjoying a lot right now. Really happy with all the purchases. Even when I had… Read more ·  1

concerns regarding the products and delivery, the staff was really polite and helpful and resolved my issues less than 24 hours. Really satisfied with the quality of all the products I purchased and really happy with the service the staff provided as well. Will definitely come back to purchase from Factory buy.