Factory Buys

Bought a bed package for guest that where supposed to be staying ended up coming way later than the shipping time frame indicates, so they had to sleep on a blow up matress Put the bed together very flimsy defiantly not worth the price paid (kyto bedroom package) bolts missing so had to go to Bunnings to buy more, holes didn’t line up so had to… Read more

get that problem sorted. Quite disappointing for the money spent! Customer service was good when trying to track down where it was as the courier they use don’t update you like they are supposed to! Was only offered a $50 gift card for compensation which is no use to me. After explaining it was no use to me there was no further effort on their end to offer even a $50 refund just a thank you for understanding Disappointing experience over all.

I have bought a mattress, a headboard and a bed frame from Factory Buys and have been delighted with my purchases each time. Easy to navigate around the site, which is a plus for me. As a senior technology is NOT my strong point. Prompt delivery and communication were excellent. But the overall winner for me was quality and price of products. I would recommend to anyone. Show reply

Very surprised at the quality of the bed and mattress. Have spent 5 times as much in the past and this is way better. Cant beat the price and arrived at the expected time. Show reply

We bought a recliner online bad mistake . My uncle thought it would be good as it had a lift function because he has bad hips . So the thing arrived and was put together . However the one thing missing from their sales blurb is that to use the footrest you must be almost in a lay down position this was not suitable for my uncle who needed to be… Read more

in a near seated position to use the footrest just like his old chair and the one before that so no good . So we contacted Factory buys to organise returning the chair as it had only been sat in once they said yes no worries pack it back up in the box send through photos and we will organise return . Well what a joke a couple of days go by they send an email saying their will be a $460 restocking fee we paid $555 for the chair so it was a no brainer we were not going to send it back . We have donated it to our local footy club for a raffle with all the right info about the chair . So buyer beware buying online especially of bloodsuckers like this is a gamble lesson learnt will never do it again .

I'm absolutely thrilled with my recent purchase from Factory Buys. I bought a king and single sized bedframes, with 2 mattresses and mattress protectors and am very impressed with the quality and value for money. The metal bedframes are very sturdy and were easy to assemble, and having never bought a mattress in a box before I wasn't sure what to… Read more ·  1

expect, but are very satisfied and you can feel that the products are well designed ergonomically to assist will good skeletal alignment as you sleep. I ordered mattresses that were firm and I think they are the perfect firmness, but Factory Buys offers many other options so if firm is not your thing then I recommend selecting a softer option. Overall I would say that their products are far superior to anything I have bought in the past from furniture stores, but with the bonus of only paying amazing wholesale prices for it!

What really blew my mind was the customer support, it's seriously unlike any customer assistance I have ever encountered. We live in a very rural NSW area and were recently flood affected and this interrupted freight deliveries. The customer care team were in contact with me daily giving me updates on the locations of each parcel and were beyond brilliant and this really made me feel confident in my online purchase because they really care and do everything they can so that you are completely satisfied with their products and services.

Factory Buys will now be my go-to for online shopping, I can't recommend them enough and I've been telling friends and family how stoked I am with our new bedding. Their prices are unmatched, their products are high quality and their customer service is next level! Don't hesitate to order!

Extremely happy with products – I haven’t brought big furniture online before and definitely not beds but I learnt from the local bed places what you needed to get and went online to match the information and have bought 2 x queen bed mattresses and frame and headboard along with the same for 1 x king size. These mattresses were the best we have ever had. Also got 4 x bar… Read more ·  1

stools and they are gorgeous. An outdoor furniture set was good. I was expecting it to be a bit more comfortable and the backing to be higher but still ok. The service was outstanding from the website and correspondence and follow ups were awesome. Just a little hiccup as I asked not to deliver until after a date as our new home we couldn’t get keys for until that date and it was delivered by contractors and was put in front of the garage and we were not advised it was arriving just lucky the cleaner was there and able to let us know. Did advise and someone was going to get back to us and no one did. Overall I do highly recommend them and will definitely be getting more from them. Great prices and service is better than some locals.

I couldn't be happier with my mattress purchase! The time it took to arrive was fantastic, it's super comfy and the price.....excellent! I will be shopping with you guys again that's for sure. :) Show reply

Very happy with Purchase. The bed was incredibly easy to put together and the mattress is very comfy although the corners/edges are a little soft in comparison to the rest of the mattress. It suits our needs to a 'T'. Definitely will purchase from again Show reply

My first experience purchasing on line for a Mattress, was Brilliant,the product looks just like the website photo's. Their email responses were excellent! And the tracking system was helpful ,plus the Truck driver who delivered, gave great service. Thank you to everyone involved. Queensland customer . Show reply

Spector Coffee Machine model number COFF1003 dooesn,t seem to work and I paid $ 259.50 and no help to know why it won,t work. Will recommend not to buy from Factory Buys as they are Useless unorganised company. [Content Removed].

Wont order again – Hidden delivery fees. Originally shipping fee was$140 then when i completed payment they immediately emailed and txt saying due to courier fees to my post code and additional $200 was needed. So a total of $340 for delivery when it was to a metro area. Cancelled my order as it seems like a scheme to get extra money after you have originally purchased the product.

Not truthful with postage costs – Purchased a small pool from them at what I thought was a good price. Upon confirming the order I received an email request extra payment as my postal area is outside “normal” areas. I immediately contacted them and cancelled the order as the new price was a lot higher than local sellers. They replied saying the order had been processed (10mins… Read more

after I placed it on a Sunday) and that I could not cancel it. I replied stating I would contact my bank the next day and dispute the transaction. Over the next two hours I got multiple emails offering reduced postage all of which I refused. Eventually I got an email saying that no extra money would be required and that they would accept the loss. I will never use this seller again as I feel they are only trying to con people to get extra money. I eventually got the swimming pool hence this review

Easy to order via the website. Came quickly and was super easy to setup. Now the important bit. The mattress is incredibly comfortable and get the best nights rest in a long time. Firm which is exactly what we wanted, think mattress and nicely cooling with the gel top. Thank folks for an easy transaction that I will be repeating in the future. Show reply

The store had variety of options to choose which I really liked so I can compare the products and choose what really matched my preference. Even though I searched for products from other stores I keep coming back to factory buys and I made 3 purchases recently which I'm enjoying a lot right now. Really happy with all the purchases. Even when I had… Read more ·  1

concerns regarding the products and delivery, the staff was really polite and helpful and resolved my issues less than 24 hours. Really satisfied with the quality of all the products I purchased and really happy with the service the staff provided as well. Will definitely come back to purchase from Factory buy.

I am very happy with Factory Buys. Their products are competitive, and their customer service are very prompt with my email queries. They shipped the mattress that I bought within 2 days and it arrived quickly. Show reply

Absolutely satisfied with our King Mattress… We have never had a king b4 and big upgrade for 2 old peeps but it’s great .. I admit I was bit nervous about buying on line but your company is legit and very fast delivery also as well as cheapest delivery fee around … Excellent and I have recommended your shop to whoever wants to know where I got new… Read more ·  1

bed and mattress.. Very very happy customer here & thankyou very much for all my purchases of late ..