Fanco Australia

I had an issue with one of my Infinity fans and Fanco were excellent with their diagnostic and warranty service. They organised a local electrician from Short Circuit Electrics and the parts and the problem was fixed within a week. The fans are great and the service behind their products are second to none. Well done Victor and your team.

Excellent customer service from Paul who arranged a replacement for one of our ceiling fans - we were very grateful that it was all arranged so easily, would recommend the product and the staff. Show reply

Out of Warranty Support Fantastic – I initially purchased three fans through one of Fanco retailer and then subsequently 1 year later I purchased another 5. Of the original three I had to submit a warranty claim due to an issue with the LED lights. It was a bit more than just the light not working. There were no issues inn fanco sending out a replacement once I had provided the… Read more

appropriate paperwork. 12 months down the track and I had a similar issue with the same fan. As the fan was out of warranty I purchased a replacement light through a local distributor. Unfortunately the light still did not work.

I approached fanco knowing that I was out of warranty but because it appeared to be the same problem thought it best to try.

Fanco were very prompt in resolving this solution. The whole issue was sorted out in a few hours. Despite being out of warranty Fanco went beyond their obligations and offered to replace the whole unit. While I would be responsible for the electrician to install.

I have been burned with other companies before from products dieing just out of warranty and I was pleasantly surprised by the efforts of the Fanco team. Well Done.

Don't expect any support after warranty period – At just under 3 years old my Horizon fan stopped working after being switched off to clean. At first contact via phone I thought it sounded promising, I was directed to fill in a warranty claim via the Fanco website and went on to supply purchase details and video of the problem. From that point on it all fell apart. Ron advised that they had no… Read more

replacement parts and due to the fact that it was outside the 2 year warranty they could not help other than to offer a pathetic discount on the new model that they had parts for or buy an old model the same as mine as they had no idea if it was the receiver, motor or both that was the problem.

I argued that Fair trading requires businesses to stock spares for a reasonable time and I would consider a $500 fan to have spares available for a good while. I also wasn't expecting a free solution but something to fix what I would consider to be a reasonably expensive fan without forking out further cash on a new model or buying the same dud again. Ron's offer was still only to sell me the old model or a new one at a slightly larger discount.

Fortunately, I took to the receiver with a screwdriver and discovered a swollen 10v 470uf capacitor. 50 cents and a couple of minutes with a soldering iron and it goes again. Having fixed it I decided to take the discount offered on a new fan as I will need another one anyway in another room and better than any black Friday sale. The fan itself is quite good when going but Fanco with their premium prices and lack of support are not worth it.

Prompt and informed response to question on AC vs DC fans – Upon enquiring to Fanco about ceiling fan options for continuing to use existing wall switches when replacing an existing ceiling light with a new fan light, I was impressed with the promptness and range of options provided by their consultant, Eleni... The majority of DC fans are remote control and if using them in place of an existing light,… Read more ·  1

the light switch on the wall would typically become an isolation switch (and will not control the fan).

If wanting to use a wall switch to control the fan however, you will need to look at the AC range and in particular something like the Urban2 AC (https://www.fanco.com.au/urban-2-range/) or the Urban ABS range (https://www.fanco.com.au/urban-outdoor-range/)

There are then three possible options for installation, which will depend on your preferences and what is possible in your situation (you'll need to confirm this with your electrician);

Option 1 - Use the optional extra remote to control both the light and the fan, and the current light wall switch will become just a power switch to the whole unit

Option 2 - Keep the wall switch for the light, and use the remote for the fan only

Option 3 - Use the existing wall control (packaged with the urban 2 AC) to operate the light and fan

Should you wish to view the range, please note that Fanco products are available and on display Australia wide at our National Distributor Universal Fans in Victoria and leading specialist Ceiling Fan retailers around Australia (as well as select online stores). Please view our stockists page to find your preferred place of viewing/purchase; https://www.fanco.com.au/stockists/ (noting that you may wish to contact the stockist to ensure that have the model you are after on display).

We had 3 Fanco installed 4 years ago. The LED needed replacing in one of them. Fanco don't sell the LED to this model. We have to replace the entire FAN. Would NOT recommend Fanco. They pretty much said, tough luck Show details

Excellent customer service and resolution to an issue. The 2 Fanco Horizon DC ceiling fans we've had installed are brilliant and after sales support has been first class.

Victor from Franco was great with communication and was able to sort out the issue thoroughly. We were impressed with Franco's good will service to go beyond with their customer service. Show reply

Great customer service. Contacted Fanco with a query about their products and their suitability for raked ceilings. Kishan went over and above and responded with detailed information that will help me a lot when I go to view the products in store. Hope they are suitable for my build the look great and I am keen to support an Australian business. Show reply

Recently interacted with fanco about a ceiling fan issue. I was advised that the fan was outside the in home warranty period but the motor warranty period so applied. In stead of sending the motor replacement, the consultant Victor kindly offered to send a new fan instead. I had to pay the labour cost you get it installed but the gesture shown by Victor was very kind and considerate. Thank you. Show details ·  1

I contacted Fanco about a week ago for technical support. Response was slow & disappointing. It was difficult to find a contact - no phone number listed, just a web form. This is not very customer friendly & contributed to the slow response. Today, I contacted Fanco as a follow up and spoke to Victor in the tech support team. Victor was very knowledgeable, professional and had my problem sorted quickly. Many thanks. Show reply

Kishan helped with a general query regarding a recent purchase of a Fanco Horizon DC ceiling fan. He was polite, efficient and answered all of my questions promptly. Appear to be a great company to deal with. Show reply

Today I contacted Fanco customer service and spoke with Victor. He solved my problem by reply email so I could sort a problem with reversing the fan direction using the wall controller. Easily fixed and Victor was very good to speak with in regard to the problem. Show reply

I bought 2 Fanco Fans back in December 2024, I had a problem with the remote Fan in December 2025. The other fan has been flawless. Fanco warranty were fantastic to deal with. They are sending out a replacement Fan. Thank you Fanco. Show details ·  1

Consultant paul did a fantastic job helping me with my warranty, he went above and beyond sorting new fans for me, great communication and correspondence, problem solved hassle free Show reply

Purchased a Fanco fan which was great but was making a persistent clicking sound. I submitted a warranty claim and the fan was replaced promptly and the electrician who installed the replacement fan was great. My email enquiries were responded to quickly and clearly by the consultant, Daniel. The fan is now silent (the reason I selected the model)… Read more

and very effective (we have just had a heat wave). It has been running continuously over the past month without an issue. Very pleased with the fan and the process.

Had a fan that had a problem and Paul from Fancoeas great to work with on the warranty issue. The Origin DC fans are really great and this was a one off issue. Would recommend Fanco and their products. Show reply

The warranty team (Victor and Daniel) were excellent to deal with and organised delivery of a replacement fan within a very short timeframe. Thanks guys, I appreciate your customer service and prompt communication in dealing with this matter. Due to the way my warranty issue was handled, I will not hesitate in purchasing more fans in the near future.

We bought 8 Fanco Fans in 2023 and they have all performed well except for one which started top fail in late 2025. We contacted Banco and they have provided a replacement fan at no cost. It arrived within a week. Show details

Had some difficulty connecting the fans to the Tuya Smart app. Fanco responded to my inquiry within hours and booked a tech support call with Victor for the next day. Victor was brilliant - understood the issue immediately and provided a work around immediately that resolved my issue. Well done Victor and Fanco

Quiet, super efficient (low energy, high air movement) fan. Our 52” surprisingly cools our whole open plan living/dining area when we got it just for the 4x4m TV area. The light is also bright (can be dimmed) and has warm white, daylight and fluorescent). Great alternative to using energy hungry aircon on all but hottest days. Manufacturer Fanco… Read more

Warranty service was brilliant as we had an issue w the fan not initially starting that turned out to be just a simple remote pairing issue. However the retailer Fansonline was appalling; service section only contactable via email with AI written responses that refused to assist us with remedying the problem and instead kept batting us to the manufacturer which is against Consumer Law when products are not working out of the box. Thankfully Fanco were great.

I have seven of the CFFCES43WH: Fanco Eco Silent DC Ceiling Fan with Remote - White 52". They are super silent and look great. We are very happy with them and support has been fantastic. Show details

I bought and had installed 5 x eco breeze DC fans and loved them. Unfortunately 1 of the fan motors failed after 2 years of issue free running I followed the warranty process and the team where quick to respond and went above what I believed to be required to rectify the issue and send a replacement fan out. Highly recommend Fanco fans and their excellent customer service and quality gear. Thanks Victor for sorting it out so fast and hastle free. Show details

I reached out to Fanco via the contact form on their website and got a very detailed and helpful answer back within hours from Kishan. This is how you get customers! I ordered the smart ceiling fan 'Studio 48" ' today, haven't got it yet but will update this review when it is installed. Our current fan responds to room temperature, which is very… Read more

convenient. The fan turns on and off depending on the actual temperature in the room because it has a sensor, no app involved. However, this is a noisy AC fan that I am replacing with a Fanco DC smart fan but I want to keep that feature. What I appreciate most was that Kishan has taken the time to look into/confirm that my plan to pair the fan with a Tuya-compatible indoor temperature sensor will actually work. To top it off, I got advice on the best fans for my purposes. 5 fat stars for customer service.