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Fanco Australia

Fanco Australia

5.0 from 15 reviews

Reviews

5.0

15 reviews
5
(15)
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.8 (6)
  • Return Claim MadeYes (4) · No (5)
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Lauren P

Lauren PPeel, WA

  • 3 reviews

Warranty Service

published

Big Thanks to Emma for being so helpful and organising a replacement fan after a problem with the original. She was very prompt and efficient and always trying to help.

Product Quality
Return Claim MadeYes
1 comment
Fanco Australia
Fanco A.Fanco Australia

Hi Lauren, Emma was happy to help! Thanks so much for your lovely feedback

Nancy

NancySydney, NSW

Customer service

published

Many thanks to Eleni and Amelia for their prompt replies to my online queries regarding the Inifinity DC fan and providing alternative options for ceiling fans with lights. very helpful!

Return Claim MadeNo
1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks, Nancy! I've passed your feedback along to the girls, I know they appreciate it. =)

Quick response to query

published

Amelia from the sales team answered my query quickly regarding suitability of Eco Breeze fans for our raked ceilings. She provided great detail and extra info to help me! Thanks :)

Return Claim MadeNo
1 comment
Fanco Australia
Fanco A.Fanco Australia

Amelia says "Thanks very much Pauline!"

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Great customer service!

published

I had emailed Fanco with query regarding their products. Alex was very prompt, providing detailed options to help us decide which product to go with. We bought 4x Urban 2 A/C ceiling fans and delivered in 2 days! Look g forward to booking our sparky to have them installed.

Return Claim MadeNo
1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks Kel, we're always happy to help

TimA

TimA

  • 3 reviews
  • Verified customer

Great product and service!

published
Product Quality
Return Claim MadeNo
2 comments
Fanco Australia
Fanco A.Fanco Australia
Fanco Australia
Fanco A.Fanco Australia

Hi Tim, thanks so much for updating your review - this is great news! Glad to hear you and the kids are loving the fans =)

Great after-sales service

published

I installed two Fanco fans in my apartment and they're great.
An issue developed with one of the remotes and Amelia immediately organised a replacement under warranty.
Excellent backup and prompt service!

Product Quality
1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks Ian, we're always happy to help :)

Christine

ChristineMetropolitan Adelaide, SA

Eleni Gold Star

published

When had trouble with the noise in our fan Eleni was right onto it and made sure that it was replaced with the same fan. She gets a gold star employee award from us.

Product Quality
Return Claim MadeYes
1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks Christine, we're sorry for the inconvenience but it sounds like you were in good hands with Eleni!

Gary

GaryPerth, WA

Outstanding customer service

published

Sent off a number of requests for information regarding several fan models and each email was promptly and comprehensively dealt with by Eleni, even checking fan operation in the premises for me.
Very efficient and helpful.

1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks Gary, Eleni was only too happy to help! =)

Karl Tegart

Karl TegartSydney, NSW

  • 2 reviews

Great service from Emma at Fanco

published

Had a few minor issues with my new Origin DC fan but Emma from Fanco was very professional and helpful to make sure all was sorted out quickly.
If you're looking to get one of these fans do it they are excellent.

Product Quality
Return Claim MadeYes
1 comment
Fanco Australia
Fanco A.Fanco Australia

Hi Karl, Emma says no problem at all =)

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Andrew B.

Andrew B.Greater Melbourne (Inner), VIC

Great follow up service

published

We lodged a concern about a noisy fan with the service people at Fanco. They got straight back to me with some advice about what the problem might be, before they sent out a technician to address the problem. The noise problem has now gone away and Fanco followed up by asking if the adjustments had been successful. I am very impressed with their follow up service. The fan is also excellent, looks great and is now silent! Well done Fanco.

Return Claim MadeNo
1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks Andrew, happy to help!

Kez

KezSouth East Queensland, QLD

  • 3 reviews

Customer Service Excellent

published

Whilst we did struggle for some time to have an issue with a faulty fan resolved and there was a few hiccups along the way, I have to say the communication from Emma was second to none. Emma dealt with my irratation and her customer service was faultless. If not for her I may have had the fan deinstalled and sent back to the retailer.

1 comment
Fanco Australia
Fanco A.Fanco Australia
Kenisha

KenishaKambah 2902, ACT

  • 3 reviews

Excellent customer service!

published

One out of the 3 fans we purchased had a ticking noise occur.

After contacting Fanco via email directly with all required documentation, their response was quick as well as their resolution to the issue.

Garry was a delight to deal with.

Product Quality
Return Claim MadeYes
1 comment
Fanco Australia
Fanco A.Fanco Australia

Hi again Kenisha, thanks for your lovely feedback. Garry really appreciates it too =)

acreed

acreedGreater Melbourne (Metropolitan), VIC

Quick, helpful product advice

published

I emailed a question about which product would suit my house best and the response a few hours later from Alex was thoughtful and helpful. Its great to get such personalised advice, detailed and relevant to my exact situation.

1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks Acreed, I've let Alex know, she says she was happy to help you!

greg

gregSydney, NSW

  • 2 reviews

Putting new fans on old mounting blocks

published

Alex sorted out dimension question. I got very fast clear replies.
He even emailed me a photo of part with a ruler showing measurements.
Now I know exactley everything I need edto know.
Will be ordering 3 fans.
Big thanks Alex
Greg

1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks for your excellent feedback Greg! I'll pass your comments along to Alex, I'm sure she'll appreciate it =)

Sparkate

SparkatePerth, WA

  • 2 reviews

Emailed question detailed answer

published

Contacted Fanco via their webpage. Received a quick response that was detailed and explanatory. Further questions were again friendly and explained well. They had even gone to the trouble to test my query on their working display stock.

1 comment
Fanco Australia
Fanco A.Fanco Australia

Thanks, we're happy to help!

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