Great customer service!
I had emailed Fanco with query regarding their products. Alex was very prompt, providing detailed options to help us decide which product to go with. We bought 4x Urban 2 A/C ceiling fans and delivered in 2 days! Look g forward to booking our sparky to have them installed.
- Verified customer
Great product and service!
I've just installed two of the Urban 2 DC fans and I am very happy with them both!
They do emit a high pitched noise which is inaudible to most adults, but audible to younger people (it's the DC motor controller) so if your children have sensitive hearing they may complain of a high pitched noise. My children have thankfully gotten used to it.
During my enquiries about the noise, Eleni was attentive, prompt and ready to act if I needed to get them looked into further. This level of customer support was a very nice surprise! Well done!
UPDATE: ...I have asked my kids if they still hear the high pitched noise, and both have said they don't. They've become accustomed to it and it doesn't appear to be a problem! They get used everyday and still loving them!
Great follow up service
We lodged a concern about a noisy fan with the service people at Fanco. They got straight back to me with some advice about what the problem might be, before they sent out a technician to address the problem. The noise problem has now gone away and Fanco followed up by asking if the adjustments had been successful. I am very impressed with their follow up service. The fan is also excellent, looks great and is now silent! Well done Fanco.
Customer Service Excellent
Whilst we did struggle for some time to have an issue with a faulty fan resolved and there was a few hiccups along the way, I have to say the communication from Emma was second to none. Emma dealt with my irratation and her customer service was faultless. If not for her I may have had the fan deinstalled and sent back to the retailer.
Excellent customer service!
One out of the 3 fans we purchased had a ticking noise occur.
After contacting Fanco via email directly with all required documentation, their response was quick as well as their resolution to the issue.
Garry was a delight to deal with.
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