Fanco Australia

After purchasing a Fanco fan, I was disappointed to discover that it was faulty when installed. I contacted Fanco and dealt with Victor, whose response was absolutely fantastic. He was professional, courteous and extremely responsive. He took ownership of the problem and ensured that the matter was resolved within a very reasonable timeframe. … Read more

While it was disappointing to encounter a faulty product in the first instance, the way Fanco handled the situation more than made up for it.

Customer service like this deserves recognition. Victor is a credit to Fanco, and I would have no hesitation in recommending the company based on the outstanding support I received.

Thank you, Victor, and thank you, Fanco!

What can i say , great product and great customer service above what they had to do , Thats what customer service is all about , Victor (Consultant ) was "fan"tastic

I had a fan/light just stop. Victor from Fanco was super helpful (and patient) in working through troubleshooting, and ultimately got everything reset and working normally. Very happy with the product and very happy with the service support.

We installed a 92" Fanco ceiling fan in February 2023. Since installation it has both run very well, and looked great in the space. In October 2026, we experienced a problem (The fan would not start). We called Fanco technical for support and together did some basic in house tests which confirmed a likely faulty motor. The fan controller was… Read more

no longer covered by warranty, and we were prepared to purchase a new motor and controller. Paul at Fanco considered the circumstances. Beat this !! As a good will gesture, Paul has arranged a replacement motor and controller. Great product support - Thankyou Fanco Australia

I have now bought two of Fanco’s Eco Silent DC 52” ceiling fans with LED lighting incorporated. I have had one installed in my bedroom and the other just recently in my living room ahead of the upcoming summer months. Wow what a difference these make! The bedroom one makes sleeping in the warmer months so much more comfortable. The remote easily… Read more

allows you not only to vary the speed, operate or change the intensity and warmness or coolness of the light, but also to set a timer so you can fall asleep with the fan running and have it switch off during the night after whatever number of hours you select. It is virtually silent so will not disturb your sleep. The one I had recently installed in the living room, this past couple of night have been chilly so I decided to test out the ‘winter mode’ where the fan reverses direction to push warm air gently back down into the room. I was surprised at how pleasant and effective that setting is. I would definitely recommend the Fanco fans to anybody looking to install ceiling fans in their homes or elsewhere. The seem well made, look stylish, are easy to operate and make barely a sound.

The Gaia fan had a bent rod when first installed. The replacement process (under warranty) was smooth. Victor made it easy, he also registered my details for an earlier fan installation which I had forgotten to do.

We had 3 Fanco installed 4 years ago. The LED needed replacing in one of them. Fanco don't sell the LED to this model. We have to replace the entire FAN. Would NOT recommend Fanco. They pretty much said, tough luck Show details

Reviews must be from staff and friends – Terrible company to deal with. Bought a $230 wall fan. After 22 months the thing stopped working. The fan was barely used in that time an has only been used the last month as we have a newborn. Company said out of warranty nothing they can do. I have $15 fans that are years old running strong. Semi commercial wall fan to this company equals junk.… Read more

All these reviews saying wonderful customer service. Maybe so when making a purchase but see how ya go when you call with an issue. Buyers beware.

Don't expect any support after warranty period – At just under 3 years old my Horizon fan stopped working after being switched off to clean. At first contact via phone I thought it sounded promising, I was directed to fill in a warranty claim via the Fanco website and went on to supply purchase details and video of the problem. From that point on it all fell apart. Ron advised that they had no… Read more

replacement parts and due to the fact that it was outside the 2 year warranty they could not help other than to offer a pathetic discount on the new model that they had parts for or buy an old model the same as mine as they had no idea if it was the receiver, motor or both that was the problem.

I argued that Fair trading requires businesses to stock spares for a reasonable time and I would consider a $500 fan to have spares available for a good while. I also wasn't expecting a free solution but something to fix what I would consider to be a reasonably expensive fan without forking out further cash on a new model or buying the same dud again. Ron's offer was still only to sell me the old model or a new one at a slightly larger discount.

Fortunately, I took to the receiver with a screwdriver and discovered a swollen 10v 470uf capacitor. 50 cents and a couple of minutes with a soldering iron and it goes again. Having fixed it I decided to take the discount offered on a new fan as I will need another one anyway in another room and better than any black Friday sale. The fan itself is quite good when going but Fanco with their premium prices and lack of support are not worth it.

Great customer service from Paul throughout our warranty and exchange process for two out of four fans intially installed. Electrician that was sent out was also lovely.

I have had 4 Fanco fans for 3 years and have been completely happy with them. They look good, work well and emit extremely low noise. We use them in both summer and winter mode and have been saving significantly on heating and cooling costs. When recently there was a mechanical issue with one of the fans, Fanco representative Victor was very… Read more ·  1

helpful on the phone trying to diagnose the problem. He then advised me to lodge a warranty claim on their website, to which I got a response on the same day. The claim was resolved the very next day to my absolute satisfaction. I can't praise Victor and Fanco highly enough for their professionalism, effectiveness and product quality. Absolutely recommend them.

I purchased the eco silent fans in a previous home and installed them in my new home without hesitation. The fans are powerful yet quiet with the dimmer on the light incredibly useful. We noticed a crack in the light diffuser on our recent order and Paul from the warranties team sent out a replacement the day after I contacted them to submit the warranty claim. Outstanding product and customer service. Show details ·  1

I had an issue with one of my Infinity fans and Fanco were excellent with their diagnostic and warranty service. They organised a local electrician from Short Circuit Electrics and the parts and the problem was fixed within a week. The fans are great and the service behind their products are second to none. Well done Victor and your team.

Excellent customer service from Paul who arranged a replacement for one of our ceiling fans - we were very grateful that it was all arranged so easily, would recommend the product and the staff. Show reply

Excellent customer service and resolution to an issue. The 2 Fanco Horizon DC ceiling fans we've had installed are brilliant and after sales support has been first class.

Victor from Franco was great with communication and was able to sort out the issue thoroughly. We were impressed with Franco's good will service to go beyond with their customer service. Show reply

Great customer service. Contacted Fanco with a query about their products and their suitability for raked ceilings. Kishan went over and above and responded with detailed information that will help me a lot when I go to view the products in store. Hope they are suitable for my build the look great and I am keen to support an Australian business. Show reply

Great customer service! Warranty issue was dealt with promptly and without hassle. I would definitely buy their products again.

Recently interacted with fanco about a ceiling fan issue. I was advised that the fan was outside the in home warranty period but the motor warranty period so applied. In stead of sending the motor replacement, the consultant Victor kindly offered to send a new fan instead. I had to pay the labour cost you get it installed but the gesture shown by Victor was very kind and considerate. Thank you. Show details ·  1

I contacted Fanco about a week ago for technical support. Response was slow & disappointing. It was difficult to find a contact - no phone number listed, just a web form. This is not very customer friendly & contributed to the slow response. Today, I contacted Fanco as a follow up and spoke to Victor in the tech support team. Victor was very knowledgeable, professional and had my problem sorted quickly. Many thanks. Show reply

Kishan helped with a general query regarding a recent purchase of a Fanco Horizon DC ceiling fan. He was polite, efficient and answered all of my questions promptly. Appear to be a great company to deal with. Show reply

Today I contacted Fanco customer service and spoke with Victor. He solved my problem by reply email so I could sort a problem with reversing the fan direction using the wall controller. Easily fixed and Victor was very good to speak with in regard to the problem. Show reply

I bought 2 Fanco Fans back in December 2024, I had a problem with the remote Fan in December 2025. The other fan has been flawless. Fanco warranty were fantastic to deal with. They are sending out a replacement Fan. Thank you Fanco. Show details ·  1